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PHONE NUMBER

CIGNA HEALTHCARESM CUSTOMER SERVICE



24 hours a day, 365 days a year

TTY/TDD SERVICE (FOR CALLERS WHO ARE DEAF OR HARD OF HEARING)

Dial 711 and follow the prompts

24 hours a day, 365 days a year

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COVERAGE, CLAIMS, AND MEDICARE INFORMATION 

Find phone numbers for plan and coverage questions, claims mailing addresses,
and more.





Coverage & Claims Medicare


MEDICAL, DENTAL, VISION

Phone Number

24 hours a day, 365 days a year

Medical Claims
Cigna Healthcare
PO Box 182223
Chattanooga, TN 37422-7223

Dental Claims
Cigna Healthcare
PO Box 188037
Chattanooga, TN 37422-7223

Cigna Healthcare Vision Claims
PO Box 495918
Cincinnati, OH 45249

Vision Claims serviced by EyeMed
Cigna Healthcare Vision Claims Department
c/o First American Administrators, Inc.
PO Box 8504
Mason, OH 45040-7111

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CIGNA HOME DELIVERY PHARMACYSM

Phone Number

24 hours a day, 365 days a year

Cigna Home Delivery Pharmacy Claims
Cigna Healthcare
PO Box 10190
Horsham, PA 19044

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BEHAVIORAL HEALTH BENEFITS

Phone Number

24 hours a day, 365 days a year

We encourage you to contact us directly if you need help with an existing plan.
Please review the plan types below and select the appropriate contact
information.

If you are in an Employer sponsored group plan, please call the phone number on
the back of your ID card.

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CIGNA HEALTHCARE MEDICARE ADVANTAGE PLANS

Looking for a new Cigna Healthcare Medicare Advantage Plan? Call toll free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service
used weekends, after hours, and Federal holidays.

Looking for information on your current Cigna Healthcare Medicare Advantage
Plan? Call toll free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service
used weekends, after hours, and Federal holidays.

Contact Customer Service by mail:
Cigna Healthcare
Attn: Customer Service
P.O. Box 20002
Nashville, TN 37202

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CIGNA HEALTHCARE MEDICARE ADVANTAGE PLANS IN ARIZONA ONLY

Looking for a new Cigna Healthcare Medicare Advantage Plan in Arizona? Call toll
free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time.
Voicemail available on weekends and Federal Holidays.

Looking for information on your current Cigna Healthcare Medicare Advantage Plan
in Arizona? Call toll free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time.
Voicemail available on weekends and Federal Holidays.

Contact Customer Service by mail:
Cigna Healthcare
Attn: Medicare
P.O. Box 29030
Phoenix, AZ 85038-9971

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CIGNA HEALTHCARE MEDICARE PRESCRIPTION DRUG PLANS

Looking for a new Cigna Healthcare Medicare Prescription Drug Plan? Call toll
free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm, 7 days a week. Our automated phone system may answer your
call during weekends from April 1 – September 30.

Looking for information on your current Cigna Healthcare Medicare Prescription
Drug Plan? Call toll free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm, 7 days a week. Our automated phone system may answer your
call during weekends from April 1 – September 30.

Contact Customer Service by mail:
Cigna Healthcare Medicare Prescription Drug Plans
P.O. Box 269005
Weston, FL 33326-9927

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CIGNA HEALTHCARE MEDICARE SUPPLEMENT INSURANCE PLANS

For more information about Medicare Supplement Insurance Plans, call toll-free:
(TTY 711)

from 8 am – 8 pm ET, 7 days a week

Plans available in all states except MA and NY.

Looking for information on your current Cigna Healthcare Medicare Supplement
Insurance Plan? Call toll free:
(TTY 711)

from 8 am – 8 pm ET, 7 days a week




* Live Chat is available for customers enrolled in certain products or services.





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DISCLAIMER

Individual and family medical and dental insurance plans are insured by Cigna
Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc.,
Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc.
Group health insurance and health benefit plans are insured or administered by
CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates
(see a listing of the legal entities a listing of the legal entities that insure
or administer group HMO, dental HMO, and other products or services in your
state). Accidental Injury, Critical Illness, and Hospital Care plans or
insurance policies are distributed exclusively by or through operating
subsidiaries of Cigna Corporation, are administered by Cigna Health and Life
Insurance Company, and are insured by either (i) Cigna Health and Life Insurance
Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”)
(Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY
(“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of
New York. The Cigna name, logo, and other Cigna marks are owned by Cigna
Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

All insurance policies and group benefit plans contain exclusions and
limitations. For availability, costs and complete details of coverage, contact a
licensed agent or Cigna sales representative. This website is not intended for
residents of New Mexico.

 Selecting these links will take you away from Cigna.com to another website,
which may be a non-Cigna website. Cigna may not control the content or links of
non-Cigna websites. Details Details

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