hiltonhonors3.hilton.com
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104.66.234.29
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URL:
https://hiltonhonors3.hilton.com/en/policy/global-privacy-statement/index.html
Submission: On May 29 via manual from CA — Scanned from CA
Submission: On May 29 via manual from CA — Scanned from CA
Form analysis 3 forms found in the DOM
POST https://secure3.hilton.com/en_US/hh/reservation/find/index.htm
<form id="findReservationForm" action="https://secure3.hilton.com/en_US/hh/reservation/find/index.htm" method="post">
<div class="ac">
<label class="confirmationNumber" for="confirmationNumber">Your Confirmation #</label>
<span class="text_input_bg">
<input id="confirmationNumber" name="confirmationNumber" class="text" type="text" value="" maxlength="10">
</span>
</div>
<div class="ac">
<label class="lastNameLabel" for="lastName">Last Name</label>
<span class="text_input_bg">
<input id="lastName" name="lastNameOrCCLastFourDigits" class="text" type="text" value="" maxlength="32">
</span>
<a href="#" id="find" class="custom_button" role="button" onclick="javascript:jQuery('#findReservationForm').submit();"><span class="text">Find</span><span class="arrow_icon"> </span></a>
<input tabindex="-1" role="presentation" type="submit" class="hidden" value="Sign In">
</div>
<button tabindex="-1" aria-hidden="true">Find</button>
</form>Name: frmfindHotel — POST /en_US/hh/search/findhotels/index.htm
<form id="frmfindHotel" name="frmfindHotel" class="loadSearchForm" action="/en_US/hh/search/findhotels/index.htm" method="post">
<input id="searchType" name="searchType" type="hidden" value="ALL">
<!--<form name="frmfindHotel" method="post">-->
<div class="ac" id="form_row_1">
<!-- search input -->
<p id="all_search_input" class="oneBox oneBoxWithJS">
<span class="labelTop" id="search_one_search_label">Where are you going?</span>
<span class="spanTextInput">
<label class="labelOneBoxHint over" for="hotelSearchOneBox" style="display: block;"><span class="hidden">Find a hotel. You may enter a </span>City, Airport, Address, Attraction or Hotel</label>
<input id="hotelSearchOneBox" name="searchQuery" class="text" aria-autocomplete="both" aria-haspopup="true" type="text" value="" role="combobox" maxlength="100" autocomplete="off" autocorrect="off">
<span class="ariaNoResultText hidden" aria-hidden="true">No search results found.</span>
<span class="ariaResultText hidden" aria-hidden="true">results were found. Press up and down key to select.</span>
<span class="ariaResult hidden" aria-live="polite" role="alert"></span>
</span>
</p>
<!-- dates check in out -->
<div id="fsDates" class="fieldset">
<div id="fsCheckin" class="fieldset">
<label for="checkin" class="labelTop arrival">Arrival</label>
<span class="spanTextInput" dir="ltr">
<input id="checkin" name="arrivalDate" class="text date hasDatepicker" aria-describedby="arrivalPopupInstruction" aria-owns="ui-datepicker-div" aria-haspopup="true" type="text" value=""><button type="button"
class="ui-datepicker-trigger btn-reset hide-text" tabindex="-1">Open calendar</button>
<span id="arrivalPopupInstruction" style="display:none;">You're on a datepicker field. The down arrow will move you into the calendar table, where you can use the arrow keys to select the date, and use enter to make your selection. Press
escape to leave the datepicker. If you want to enter the date manually, the preferred format is: Day (in two digits) - Month (in three-letter abbreviation) - Year (in four digits). Be sure your arrival date is within the next year.</span>
</span>
<span class="small labelTop" id="checkinDayOfWeek">Sunday</span>
</div>
<div id="fsCheckout" class="fieldset">
<label for="checkout" class="labelTop departure">Departure</label>
<span class="spanTextInput" dir="ltr">
<input id="checkout" name="departureDate" class="text date hasDatepicker" aria-describedby="departurePopupInstruction" aria-owns="ui-datepicker-div" aria-haspopup="true" type="text" value=""><button type="button"
class="ui-datepicker-trigger btn-reset hide-text" tabindex="-1">Open calendar</button>
<span id="departurePopupInstruction" style="display:none;">You're on a datepicker field. The down arrow will move you into the calendar table, where you can use the arrow keys to select the date, and use enter to make your selection. Press
escape to leave the datepicker. If you want to enter the date manually, the preferred format is: Day (in two digits) - Month (in three-letter abbreviation) - Year (in four digits). Be sure your departure date is within four months of your
arrival.</span>
</span>
<span class="small labelTop" id="checkoutDayOfWeek">Monday</span>
</div>
</div>
<!-- end dates -->
<!-- end dates -->
<!-- hhonors rewards checkbox -->
<p class="fsHhonorsRewardsCheckbox fsP">
<input id="checkRewardSearch" name="rewardBooking" class="checkbox" type="checkbox" value="true">
<label for="checkRewardSearch">Use Points</label>
</p>
<a href="https://hiltonworldwide3.hilton.com/en/price-match-guarantee/overview.html" class="best_rates_link full_popup_link">*Price Match Guarantee</a>
</div>
<div class="ac" id="expanded_form_view">
<div class="column col1">
<!-- rooms -->
<div id="fsRooms" class="fieldset">
<table id="tableRoomQuantity" class="tableRoomQuantity">
<tbody>
<tr>
<th class="colNumberOfRooms"> Rooms </th>
<th id="adultColumnHeader" scope="col" class="colNumberOfAdults"> Adults <span class="hint">(18+)</span>
</th>
<th id="childrenColumnHeader" scope="col" class="colNumberOfChildren"> Children </th>
</tr>
<tr id="trRoom1" class="trRoom alt">
<td class="colNumberOfRooms">
<label class="hidden_label" for="numberOfRooms">Rooms</label>
<select id="numberOfRooms" name="numberOfRooms" class="numberOfRooms" onchange="showAppropriateNumberOfRoomRows(this.options[this.selectedIndex].value, this);">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
<option value="5">5</option>
<option value="6">6</option>
<option value="7">7</option>
<option value="8">8</option>
<option value="9">9</option>
<option value="10">10</option>
<option value="11">11</option>
<option value="12">12</option>
<option value="13">13</option>
<option value="14">14</option>
<option value="15">15</option>
<option value="16">16</option>
<option value="17">17</option>
<option value="18">18</option>
<option value="19">19</option>
<option value="20">20</option>
<option value="21">21</option>
<option value="22">22</option>
<option value="23">23</option>
<option value="24">24</option>
<option value="25">25</option>
<option value="26">26+</option>
</select>
</td>
<td headers="adultColumnHeader" scope="col" class="colNumberOfAdults">
<label class="hidden_label" for="room1Adults">Adults in Room 1</label>
<select id="room1Adults" name="numberOfAdults[0]">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room1Adults" value="1">
</td>
<td class="colNumberOfChildren" headers="childrenColumnHeader">
<label class="hidden_label" for="room1Children">Children in Room 1</label>
<select id="room1Children" name="numberOfChildren[0]">
<option value="0" selected="selected">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room1Children" value="0">
</td>
</tr>
<tr id="trRoom2" class="trRoom" style="display: none;">
<th scope="row" class="roomNumberLabel">
<b>Room 2</b>:
</th>
<td headers="adultColumnHeader" scope="col" class="colNumberOfAdults">
<label class="hidden_label" for="room2Adults">Adults in Room 2</label>
<select id="room2Adults" name="numberOfAdults[1]">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room2Adults" value="1">
</td>
<td class="colNumberOfChildren" headers="childrenColumnHeader">
<label class="hidden_label" for="room2Children">Children in Room 2</label>
<select id="room2Children" name="numberOfChildren[1]">
<option value="0" selected="selected">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room2Children" value="0">
</td>
</tr>
<tr id="trRoom3" class="trRoom alt" style="display: none;">
<th scope="row" class="roomNumberLabel">
<b>Room 3</b>:
</th>
<td headers="adultColumnHeader" scope="col" class="colNumberOfAdults">
<label class="hidden_label" for="room3Adults">Adults in Room 3</label>
<select id="room3Adults" name="numberOfAdults[2]">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room3Adults" value="1">
</td>
<td class="colNumberOfChildren" headers="childrenColumnHeader">
<label class="hidden_label" for="room3Children">Children in Room 3</label>
<select id="room3Children" name="numberOfChildren[2]">
<option value="0" selected="selected">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room3Children" value="0">
</td>
</tr>
<tr id="trRoom4" class="trRoom" style="display: none;">
<th scope="row" class="roomNumberLabel">
<b>Room 4</b>:
</th>
<td headers="adultColumnHeader" scope="col" class="colNumberOfAdults">
<label class="hidden_label" for="room4Adults">Adults in Room 4</label>
<select id="room4Adults" name="numberOfAdults[3]">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room4Adults" value="1">
</td>
<td class="colNumberOfChildren" headers="childrenColumnHeader">
<label class="hidden_label" for="room4Children">Children in Room 4</label>
<select id="room4Children" name="numberOfChildren[3]">
<option value="0" selected="selected">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room4Children" value="0">
</td>
</tr>
<tr id="trRoom5" class="trRoom alt" style="display: none;">
<th scope="row" class="roomNumberLabel">
<b>Room 5</b>:
</th>
<td headers="adultColumnHeader" scope="col" class="colNumberOfAdults">
<label class="hidden_label" for="room5Adults">Adults in Room 5</label>
<select id="room5Adults" name="numberOfAdults[4]">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room5Adults" value="1">
</td>
<td class="colNumberOfChildren" headers="childrenColumnHeader">
<label class="hidden_label" for="room5Children">Children in Room 5</label>
<select id="room5Children" name="numberOfChildren[4]">
<option value="0" selected="selected">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room5Children" value="0">
</td>
</tr>
<tr id="trRoom6" class="trRoom" style="display: none;">
<th scope="row" class="roomNumberLabel">
<b>Room 6</b>:
</th>
<td headers="adultColumnHeader" scope="col" class="colNumberOfAdults">
<label class="hidden_label" for="room6Adults">Adults in Room 6</label>
<select id="room6Adults" name="numberOfAdults[5]">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room6Adults" value="1">
</td>
<td class="colNumberOfChildren" headers="childrenColumnHeader">
<label class="hidden_label" for="room6Children">Children in Room 6</label>
<select id="room6Children" name="numberOfChildren[5]">
<option value="0" selected="selected">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room6Children" value="0">
</td>
</tr>
<tr id="trRoom7" class="trRoom alt" style="display: none;">
<th scope="row" class="roomNumberLabel">
<b>Room 7</b>:
</th>
<td headers="adultColumnHeader" scope="col" class="colNumberOfAdults">
<label class="hidden_label" for="room7Adults">Adults in Room 7</label>
<select id="room7Adults" name="numberOfAdults[6]">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room7Adults" value="1">
</td>
<td class="colNumberOfChildren" headers="childrenColumnHeader">
<label class="hidden_label" for="room7Children">Children in Room 7</label>
<select id="room7Children" name="numberOfChildren[6]">
<option value="0" selected="selected">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room7Children" value="0">
</td>
</tr>
<tr id="trRoom8" class="trRoom" style="display: none;">
<th scope="row" class="roomNumberLabel">
<b>Room 8</b>:
</th>
<td headers="adultColumnHeader" scope="col" class="colNumberOfAdults">
<label class="hidden_label" for="room8Adults">Adults in Room 8</label>
<select id="room8Adults" name="numberOfAdults[7]">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room8Adults" value="1">
</td>
<td class="colNumberOfChildren" headers="childrenColumnHeader">
<label class="hidden_label" for="room8Children">Children in Room 8</label>
<select id="room8Children" name="numberOfChildren[7]">
<option value="0" selected="selected">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room8Children" value="0">
</td>
</tr>
<tr id="trRoom9" class="trRoom alt" style="display: none;">
<th scope="row" class="roomNumberLabel">
<b>Room 9</b>:
</th>
<td headers="adultColumnHeader" scope="col" class="colNumberOfAdults">
<label class="hidden_label" for="room9Adults">Adults in Room 9</label>
<select id="room9Adults" name="numberOfAdults[8]">
<option value="1" selected="selected">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room9Adults" value="1">
</td>
<td class="colNumberOfChildren" headers="childrenColumnHeader">
<label class="hidden_label" for="room9Children">Children in Room 9</label>
<select id="room9Children" name="numberOfChildren[8]">
<option value="0" selected="selected">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
</select>
<input type="hidden" disabled="disabled" id="bank_room9Children" value="0">
</td>
</tr>
</tbody>
</table>
</div>
<!-- end rooms -->
</div>
<div class="column col2">
<!-- flexible dates checkbox -->
<div id="fsFlexibleDates" class="fieldset">
<p>
<input id="flexibleDates" name="flexibleDates" class="checkbox" type="checkbox" value="true"><input type="hidden" name="_flexibleDates" value="on">
<label for="flexibleDates">Use flexible dates</label>
</p>
</div>
</div>
<div class="column col3">
<span class="links">
<span class="options_separator">|</span>
<span class="more_options_link">More Options</span>
<span class="less_options_link">Less Options</span>
</span>
<a title="Add special rate codes" onclick="toggleOptionalFields(this);return false;" class="searchToggler collapsed" href="#searchWidgetOptionalFields" id="rate_toggler">
Add special rate codes
</a>
<br>
<span class="rate_examples">Special Rates</span>
</div>
<!-- optional fields -->
<div id="searchWidgetOptionalFields" class="ac" style="display: none;">
<div id="fsSpecialAccounts" class="fieldset">
<div class="field_container ac">
<p class="fsP inlineBlock" id="fsSpecialCodePromotion">
<label for="specialCodePromotion">Promotion/Offer Code:</label>
<span class="spanTextInput">
<input id="specialCodePromotion" name="promoCode" class="text" type="text" value="" maxlength="6">
</span>
</p>
<p style="display: block;" class="fsP inlineBlock" id="fsSpecialCodeGroup">
<label for="specialCodeGroup">Group Code:</label>
<span class="spanTextInput">
<input id="specialCodeGroup" name="groupCode" class="text" type="text" value="" maxlength="6">
</span>
</p>
<p class="fsP inlineBlock" id="fsSpecialCodeCorporate">
<label for="specialCodeCorporate">Corporate Account:</label>
<span class="spanTextInput">
<input id="specialCodeCorporate" name="corporateId" class="text" type="text" value="" maxlength="10">
</span>
</p>
</div>
<div style="display: block;" class="additionalCodes">
<!--#endif -->
<p style="display: block;" class="fsP" id="fsSpecialCodeTravelAgent">
<input id="specialCodeTravelAgent" name="travelAgentRate" class="checkbox" type="checkbox" value="true"><input type="hidden" name="_travelAgentRate" value="on">
<label for="specialCodeTravelAgent">Travel Agent</label>
</p>
<p class="fsP" id="fsSpecialCodeAAA">
<input id="specialCodeAAA" name="aaaRate" class="checkbox" type="checkbox" value="true"><input type="hidden" name="_aaaRate" value="on">
<label for="specialCodeAAA">AAA Rate *</label>
</p>
<p id="fsSpecialCodeAARP" class="fsP">
<input id="specialCodeAARP" name="aarpRate" class="checkbox" type="checkbox" value="true"><input type="hidden" name="_aarpRate" value="on">
<label for="specialCodeAARP">AARP Rate *</label>
</p>
<p class="fsP" id="fsSpecialCodeSenior">
<input id="specialCodeSenior" name="seniorRate" class="checkbox" type="checkbox" value="true"><input type="hidden" name="_seniorRate" value="on">
<label for="specialCodeSenior">Senior Rate *</label>
</p>
<p class="fsP" id="fsSpecialCodeGovt">
<input id="specialCodeGovt" name="governmentRate" class="checkbox" type="checkbox" value="true"><input type="hidden" name="_governmentRate" value="on">
<label for="specialCodeGovt">Government / Military Rates *</label>
</p>
<p class="hint">* ID required at check-in</p>
</div>
</div>
<a href="javascript: toggleOptionalFields(jQuery('#rate_toggler'));" class="close_button" title="Close">Close</a>
</div>
<input id="clearOfferId" name="offerId" type="hidden" value="">
<!-- end optional -->
<div class="column col4">
<a role="button" class="find_button cta_button" href="/en_US/hh/search/findhotels/index.htm" title="Find it" style="display: block;">
<span class="text">Find it</span><span class="arrow_icon"> </span>
</a>
<noscript>
<button type="submit" name="gobutton" id="gobutton">Find it</button>
</noscript>
</div>
<a href="javascript:app.util.hideFindHotel();" class="close_form">Close Form</a>
</div>
</form>Name: form — POST javascript:alert('Internal forms can not be handled by generated pages.');
<form class="selectLanguageForm" name="form" id="form" action="javascript:alert('Internal forms can not be handled by generated pages.');" method="post">
<label class="hidden" for="jumpMenu">Select Language</label>
<select name="jumpMenu" id="jumpMenu" onchange="MM_jumpMenu('parent',this,0)">
<option selected="" disabled="">Select Language</option>
<option value="/ar_AE/policy/global-privacy-statement/index.html">العربية</option>
<option value="/bg_BG/policy/global-privacy-statement/index.html">Български</option>
<option value="/zh_CN/policy/global-privacy-statement/index.html">简体中文</option>
<option value="/zh_HK/policy/global-privacy-statement/index.html">繁体中文</option>
<option value="/en/policy/global-privacy-statement/croatian.html">Hrvatski</option>
<option value="/cs_CZ/policy/global-privacy-statement/index.html">Česky</option>
<option value="/da_DK/policy/global-privacy-statement/index.html">Dansk</option>
<option value="/nl_NL/policy/global-privacy-statement/index.html">Nederlands</option>
<option value="/en/policy/global-privacy-statement/index.html">English</option>
<option value="/fi_FI/policy/global-privacy-statement/index.html">Suomi</option>
<option value="/fr_FR/policy/global-privacy-statement/index.html">Français</option>
<option value="/de_DE/policy/global-privacy-statement/index.html">Deutsch</option>
<option value="/en/policy/global-privacy-statement/greek.html">Ελληνικά</option>
<option value="/en/policy/global-privacy-statement/hebrew.html">עברית</option>
<option value="/en/policy/global-privacy-statement/hindi.html">हिंदी</option>
<option value="/en/policy/global-privacy-statement/hungarian.html">Magyar</option>
<option value="/en/policy/global-privacy-statement/indonesian.html">Bahasa Indonesia</option>
<option value="/it_IT/policy/global-privacy-statement/index.html">Italiano</option>
<option value="/ja_JP/policy/global-privacy-statement/index.html">日本語</option>
<option value="/ko_KR/policy/global-privacy-statement/index.html">한국어</option>
<option value="/en/policy/global-privacy-statement/malay.html">Bahasa Malaysia</option>
<option value="/no_NO/policy/global-privacy-statement/index.html">Norsk</option>
<option value="/pl_PL/policy/global-privacy-statement/index.html">Polski</option>
<option value="/pt_BR/policy/global-privacy-statement/index.html">Português</option>
<option value="/ro_RO/policy/global-privacy-statement/index.html">Română</option>
<option value="/ru_RU/policy/global-privacy-statement/index.html">русский</option>
<option value="/es_XM/policy/global-privacy-statement/index.html">Español</option>
<option value="/sv_SE/policy/global-privacy-statement/index.html">Svenska</option>
<option value="/th_TH/policy/global-privacy-statement/index.html">ไทย</option>
<option value="/tr_TR/policy/global-privacy-statement/index.html">Türkçe</option>
</select>
</form>Text Content
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HILTON WORLDWIDE HOLDINGS INC. GLOBAL PRIVACY STATEMENT
Last Updated: April 6, 2022
* Introduction
* Collection of Personal Information – Generally
* Collection of Personal Information – Notice at Point of Collection
* Analytics and Interest-Based Advertisements
* Changing and Accessing Your Personal Information
* California Consumers’ Rights
* Nevada Consumers’ Rights
* How We Protect Personal Information
* Disclosure Pursuant to Legal Obligations
* Marketing Communications - Choices
* International Transfers of Personal Information
* Data Retention Periods
* Changes to this Statement
* Contact Information for Questions or Concerns
* Appendix A: Additional Privacy Provisions Applicable to Processing of
Personal Information of Residents of Certain Countries and U.S. States
* Appendix B: Additional Provisions Applicable to Processing of Personal
Information of Data Subjects in Turkey
* Appendix C: Provisions Applicable to Processing of Personal Information of
China Residents/Citizens
NOTICE RELATING TO THE COVID-19 PANDEMIC
For the purposes of (1) protecting the health and safety of you and team members
at Hilton properties, and (2) complying with legal requirements, some Hilton
properties may take your temperature when you arrive at the property and/or
during your stay. If a property is conducting temperature checks of guests, the
property will make available to you a privacy notice about the temperature
checks. The notice will include details such as what personal information is
being collected, the legal basis for the collection of such information, the
purpose for which the information will be used, and how long the information
will be retained. For more information on Hilton’s commitment to you during the
COVID-19 pandemic, please click here.
INTRODUCTION
Hilton's mission is to be the most hospitable company in the world. We're
passionate about delivering exceptional guest experiences, and we look forward
to welcoming you to our hotels so we can share the light and warmth of
hospitality with you.
We pledge to deliver the highest level of customer service, which includes
respecting your privacy and protecting your personal information. In this
privacy statement ("Statement"), we provide you with details about how we
collect, use, and disclose your personal information.
This Statement applies to Hilton Worldwide Holdings Inc., its subsidiaries , and
all of the hotels within the Hilton Portfolio of Brands (collectively, "Hilton,"
"we," or "us"). Our Portfolio of Brands includes Waldorf Astoria Hotels &
Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia
Hilton, Hilton Hotels & Resorts, Curio A Collection by Hilton, DoubleTree by
Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden
Inn, Motto by Hilton, Hampton by Hilton, tru by Hilton, Homewood Suites by
Hilton, and Home2 Suites by Hilton.
By using any of our products or services and/or by agreeing to this Statement,
e.g. in the context of registering for any of our products or services, you
understand and acknowledge that we will collect and use personal information as
described in this Statement.
Please note that this Statement does not apply to our processing of personal
information on behalf of and subject to the instructions of third parties such
as airlines, car rental companies and other service providers, companies that
organize or offer packaged travel arrangements, marketing partners, or certain
corporate customers.
1 Hilton Domestic Operating Company Inc. is the Hilton entity that is the data
controller for all guest data and operates, among other things, Hilton’s
marketing activities. Hilton Reservations Worldwide, L.L.C., which is a
subsidiary of Hilton Domestic Operating Company Inc., processes the data you
provide when making a reservation at a Hilton property and is a data controller
for that information. Hilton Honors Worldwide LLC, which is a subsidiary of
Hilton Domestic Operating Company Inc., operates the Hilton Honors loyalty
program and is a data controller for that program. Hilton Domestic Operating
Company Inc. is a subsidiary of Hilton Worldwide Holdings Inc.
The Hilton Portfolio of Brands includes managed hotels and franchised hotels. A
list of entities that operate managed hotels in the European Economic Area, the
United Kingdom, Switzerland, and the Asia Pacific region can be found here. In
addition to Hilton Domestic Operating Company Inc., these entities also are data
controllers for guest data. Franchised hotels are operated by entities that are
separate from Hilton. To determine the entity that operates a franchised hotel,
please contact that hotel. In addition to Hilton Domestic Operating Company
Inc., those entities also are data controllers for guest data.
HGV operates timeshare and fractional resorts. HGV is a third-party partner
whose privacy statement is available at
https://www.hiltongrandvacations.com/en/privacy-policy.html.
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--------------------------------------------------------------------------------
COLLECTION OF PERSONAL INFORMATION - GENERALLY
The chart below summarizes the categories of personal information we have
collected in the past 12 months, the sources for those categories of personal
information, the business or commercial purposes for which the information was
collected, the categories of third parties with whom the information may have
been shared, as permitted by law, and whether the information was sold to a
third party for a business or commercial purpose within the past 12 months.
We have collected the following categories of personal information in the past
12 months:
We have obtained this personal information from the following sources:
We collected this personal information for the following business or commercial
purposes:
We have shared this personal information with the following categories of third
parties:
This information was sold to a third party within the past 12 months
* Name
* Directly from consumers themselves
* From third party partners such as credit card providers
* From demographics companies
* Fulfill guest reservations
* Send guests communications relating to their reservations
* Administer membership and activity in the Hilton Honors loyalty program
* Provide customer service and support
* Verify identity
* Send marketing communications via email, direct mail, and social media
* Perform analytics in order to provide guests with personalized offers and
content
* Perform analytics to improve business operations
* Determine guests' eligibility for special or promotional rates
* Process payments
* Process transactions with partners
* Administer contests and sweepstakes
* Share that data with Hilton Grand Vacations, Hilton's third-party partner,
and Journera, a platform for creating seamless travel experiences
* Detect and prevent fraud
* Service providers who perform tasks on behalf of Hilton
* Hilton Grand Vacations, Hilton's third-party partner
* Journera, a platform for creating seamless travel experiences
* Payment card providers
* Employers pursuant to corporate agreements
* Entities that have arranged a special rate plan with Hilton
* Government agencies pursuant to legal requirements in some countries
Yes
* Contact information (mailing address, email address, phone number)
* Directly from consumers themselves
* From third party partners such as credit card providers
* From demographics companies
* Fulfill guest reservations
* Send guests communications relating to their reservations
* Administer membership and activity in the Hilton Honors loyalty program
* Provide customer service and support
* Verify identity
* Send marketing communications via email, direct mail, and social media
* Perform analytics in order to provide guests with personalized offers and
content
* Perform analytics to improve business operations
* Determine guests' eligibility for special or promotional rates
* Process payments
* Process transactions with partners
* Administer contests and sweepstakes
* Share that data with Hilton Grand Vacations, Hilton's third-party partner,
and Journera, a platform for creating seamless travel experiences
* Detect and prevent fraud
* Service providers who perform tasks on behalf of Hilton
* Hilton Grand Vacations, Hilton's third-party partner
* Journera, a platform for creating seamless travel experiences
* Payment card issuers and payment processors
* Employers pursuant to corporate agreements
* Entities that have arranged a special rate plan with Hilton
* The third-party travel booking platform or travel agent through which a guest
made a reservation
* Government agencies pursuant to legal requirements in some countries
Yes
* Telephone
* Directly from consumers themselves
* From third parties such as travel booking platforms and credit card providers
* From demographics companies
* Fulfill guest reservations
* Send guests communications relating to their reservations
* Provide customer service and support
* Verify identity
* Send marketing communications via SMS
* Process transactions with partners
* Share that data with Hilton Grand Vacations, Hilton's third-party partner,
and Journera, a platform for creating seamless travel experiences
* Authenticate mobile account
* Sending service-related SMS communications
* Detect and prevent fraud
* Engage in sales activity for group bookings, meetings, and events
* Service providers who perform tasks on behalf of Hilton
* Hilton Grand Vacations
* Journera
* Employers pursuant to corporate agreements and as permitted by law
* The third-party travel booking platform or travel agent through which a guest
made a reservation
Yes
* Email address
* Directly from consumers themselves
* From third parties such as travel booking platforms and credit card providers
* From demographics companies
* Fulfill guest reservations
* Send guests communications relating to their reservations
* Provide customer service and support
* Verify identity
* Send marketing communications via SMS
* Process transactions with partners
* Share that data with Hilton Grand Vacations, Hilton's third-party partner,
and Journera, a platform for creating seamless travel experiences
* Authenticate mobile account
* Sending service-related SMS communications
* Detect and prevent fraud
* Engage in sales activity for group bookings, meetings, and events
* Service providers who perform tasks on behalf of Hilton
* Hilton Grand Vacations
* Journera
* Employers pursuant to corporate agreements and as permitted by law
* The third-party travel booking platform or travel agent through which a guest
made a reservation
Yes
* Home address
* Directly from consumers themselves
* From third parties such as travel booking platforms and credit card providers
* From demographics companies
* Fulfill guest reservations
* Send guests communications relating to their reservations
* Provide customer service and support
* Verify identity
* Send marketing communications via SMS
* Process transactions with partners
* Share that data with Hilton Grand Vacations, Hilton's third-party partner,
and Journera, a platform for creating seamless travel experiences
* Authenticate mobile account
* Sending service-related SMS communications
* Detect and prevent fraud
* Engage in sales activity for group bookings, meetings, and events
* Service providers who perform tasks on behalf of Hilton
* Hilton Grand Vacations
* Journera
* Employers pursuant to corporate agreements and as permitted by law
* The third-party travel booking platform or travel agent through which a guest
made a reservation
Yes
* Nationality
* Directly from consumers themselves
* Comply with applicable laws that require us to collect this information in
some jurisdictions
* Government agencies pursuant to legal requirements in some countries
No
* Date of birth
* Directly from consumers themselves
* Comply with applicable laws that require us to collect this information in
some jurisdictions
* Government agencies pursuant to legal requirements in some countries
No
* Gender
* Directly from consumers themselves
* Comply with applicable laws that require us to collect this information in
some jurisdictions
* Government agencies pursuant to legal requirements in some countries
No
* Payment card information
* Directly from consumers themselves
* Process payments
* Detect and prevent fraud
* Payment processors
No
* Hilton Honors number
* Directly from Hilton Honors members themselves
* Fulfill guest reservations
* Send guests communications relating to their reservations
* Administer membership and activity in the Hilton Honors loyalty program
* Provide customer service and support
* Verify account
* Send marketing communications via email, direct mail, and social media
* Perform analytics in order to provide guests with personalized offers and
content
* Perform analytics to improve business operations
* Determine guests' eligibility for special or promotional rates
* Process payments
* Process transactions with partners
* Administer contests and sweepstakes
* Share that data with Hilton Grand Vacations, Hilton's third-party partner,
and Journera, a platform for creating seamless travel experiences
* Detect and prevent fraud
* Service providers who perform tasks on behalf of Hilton
* Hilton Grand Vacations
* Journera
* Employers pursuant to corporate agreements and as permitted by law
Yes
* Passport information
* Directly from consumers themselves
* Pursuant to laws that require the collection of such data
* Government agencies pursuant to legal requirements in some countries
No
* Preferred language
* Directly from consumers themselves, including from browser and computer
settings
* Better serve our guests
We do not share customers' preferred language with third parties.
No
* Room preference
* Directly from consumers themselves
* Better serve our guests
We do not share customers' room preferences with third parties.
No
* Room selection and assignment
* Guests can select their rooms on the Hilton Honors app and Hilton assigns
rooms
* Better serve our guests
We do not share customers' room assignments with third parties.
No
* Arrival Time
* Directly from consumers themselves
* Better serve our guests
We do not share customers' arrival times with third parties.
No
* Additional guest names
* Directly from consumers themselves
* Fulfill reservations
* Journera
Yes
* Corporate travel planner contact information (name, title, company, business
phone, email and address)
* Directly from the corporate contacts themselves
* Fulfill and manage corporate travel reservations
* Provide customer service and support
* Send marketing communications via email, direct mail, and social media
* Employers pursuant to corporate agreements and as permitted by law
No
* Corporate number and name
* Directly from consumers themselves
* Fulfill reservations
* Determine guests' eligibility for special or promotional rates
* Employers pursuant to corporate agreements and as permitted by law
* Hilton Grand Vacations
* Journera
Yes
* Travel agent number and name
* Directly from consumers themselves
* From travel agents
* Properly attribute reservations to travel agents
* Hilton Grand Vacations
* Journera
Yes
* Airline partner number and name
* Directly from consumers themselves
* Properly attribute points to consumers who participate in airline loyalty
programs
* The respective airlines
* Hilton Grand Vacations
* Journera
Yes
* Vehicle information
* Directly from consumers themselves
* Enable guests to park at our properties.
We do not share vehicle information with any third parties.
No
* Images or footage captured by closed circuit television (CCTV)
* Directly from cameras located on and around the property
* Protect guests, employees and visitors to properties
* Comply with applicable laws that require us to collect this information in
some jurisdictions
During the COVID-19 pandemic, we may share CCTV footage from a property with a
college or university if that college or university is using rooms at the
property for student housing
No
* Internet or other electronic network activity information, including
information regarding a customer's interaction with Hilton websites,
applications, or advertisements
* Directly from consumers themselves via cookies, server logs, web beacons,
tags, pixels, and other similar technologies
* Perform analytics in order to provide guests with personalized offers and
content
* Perform analytics to improve business operations
* Marketing
* Share that data with advertising networks who serve personalized
advertisements
* Detect and prevent fraud
* Advertising networks
* Analytics providers for our websites and mobile applications
Yes
* IP addresses
* Directly from consumers as a result of their browsing activity on the
internet
* Perform analytics in order to provide guests with personalized offers and
content
* Perform analytics to improve business operations
* Share that data with advertising networks who serve personalized
advertisements
* Detect and prevent fraud
* Advertising networks
* Analytics providers for our websites and mobile applications
No
* Session IDs
* Directly from consumers as a result of their browsing activity on the
internet
* Perform analytics in order to provide guests with personalized offers and
content
* Marketing
* Perform analytics to improve business operations
* Share that data with advertising networks who serve personalized
advertisements
* Detect and prevent fraud
* Advertising networks
* Analytics providers for our websites and mobile applications
Yes
* Booking engine
* Directly from consumers as a result of their browsing activity on the
internet
* Show you targeted advertisements on media
* Support marketing efforts
* Provide customer service
* Perform analytics to improve business operations
* Advertising networks
* Analytics providers for our websites and mobile applications
Yes
* Whether you have a Hilton and American Express Co-Branded Credit Card
* From American Express
* Provide you with benefits associated with your co-branded card
* Show you targeted advertisements on media
* Support marketing efforts
* Provide customer service
* Perform analytics to improve business operations
* Advertising networks
* Analytics providers for our websites and mobile applications
* Hilton Honors affiliated partners
No
* Whether your Hilton and Amazon accounts are linked
* From Amazon
* Facilitate use of Honors points as part of Amazon’s Shop with Points program
* Show you targeted advertisements on media
* Support marketing efforts
* Provide customer service
* Perform analytics to improve business operations
* Advertising networks
* Analytics providers for our websites and mobile applications
No
* Whether your Hilton and Lyft accounts are linked
* From Lyft
* Show you targeted advertisements on media
* Support marketing efforts
* Provide customer service
* Perform analytics to improve business operations
* Advertising networks
* Analytics providers for our websites and mobile applications
* Hilton Honors affiliated partners
No
* Geolocation information
* Directly from consumers as a result of their browsing activity on the
internet and use of the Hilton Honors app
* Perform analytics in order to provide guests with personalized offers and
content
* Marketing
* Share that data with advertising networks who serve personalized
advertisements
* Detect and prevent fraud
* Advertising networks
* Analytics providers for our websites and mobile applications
No
* Device information
* Directly from consumers as a result of their browsing activity on the
internet, scanning of QR codes on property, and use of the Hilton Honors app
* Perform analytics in order to provide guests with personalized offers and
content
* Marketing
* Share that data with advertising networks who serve personalized
advertisements
* Detect and prevent fraud
* Advertising networks
* Analytics providers for our websites and mobile applications
Yes
* Social media information
* Directly from consumers themselves
* Perform analytics in order to provide guests with personalized offers and
content
* Respond to service concerns in order to better serve our guests
We do not share social media information with any third parties.
No
* Demographics data
* From third-party companies that provide demographics data.
* Perform analytics in order to provide guests with personalized offers and
content
* Link with customer information that Hilton already has on file
We do not share demographics data with any third parties.
No
* Your usability preferences regarding our website (such as your email
preferences, your MyWay preferences, and your opt-out preferences)
* Directly from consumers themselves
* Better serve our guests
We do not share your usability preference data with any third parties.
No
* Description of a complaint that you make to us, including your free form
textual feedback if you are a Hilton Honors member
* Directly from consumers themselves
* Better serve our guests
* The management and/or owners of a franchise property if your complaint
relates to that property.
No
* Customer ratings and survey responses
* Directly from consumers themselves
* Troubleshoot and resolve website issues
* Improve customer experience
We do not share your customer ratings and survey responses with any third
parties.
No
* Free form textual feedback
* Directly from consumers themselves
* Troubleshoot and resolve website issues
* Improve customer experience
We do not share your feedback with any third parties.
No
Hilton does not knowingly collect, disclose, or sell personal information of
minors under the age of 16.
French residents: as disclosed in this Statement, we may collect your phone
number to fulfill guest reservations, send guests communications relating to
their reservations, provide customer service and support, verify identity, send
marketing communications via SMS, process transactions with partners, share data
with Hilton Grand Vacations and Journera, authenticate mobile accounts, send
service-related SMS communications, detect and prevent fraud, and engage in
sales activities for group bookings. We will not use your phone number for
telemarketing. Nonetheless, if you would like to register on the list of
opposition to telephone canvassing, you may do so at www.bloctel.gouv.fr.
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COLLECTION OF PERSONAL INFORMATION – NOTICE AT POINT OF COLLECTION
* Browsing Hilton Websites
When you browse a Hilton website, we collect the following categories of
personal information about you, which are used for the following purposes:
We collect the following categories of personal information…
We collect this information in order to…
* Internet or other electronic network activity information, including
information regarding your interaction with Hilton websites, applications,
or advertisements
* Show you targeted advertisements on marketing efforts including media,
email, and chat (e.g., if you searched for Hilton properties in New York
City, then when you visit a non-Hilton website, we may show you an ad for
a Hilton property in New York City)
* Optimize our websites and mobile apps
* Perform analytics to improve business operations
* IP address
* Show you targeted advertisements on media
* Optimize our websites and mobile apps
* Perform analytics to improve business operations
* Session ID
* Show you targeted advertisements on media
* Optimize our websites and mobile apps
* Perform analytics to improve business operations
* Booking engine
* Show you targeted advertisements on media
* Support marketing efforts
* Provide customer service
* Perform analytics to improve business operations
* Whether your Hilton and Lyft accounts are linked
* Show you targeted advertisements on media
* Support marketing efforts
* Provide customer service
* Perform analytics to improve business operations
If you are a Hilton Honors member and you log into your account during your
browsing session, then we collect the following information about you, which
are used for the following purposes:
We collect the following categories of personal information…
We collect this information in order to…
* Internet or other electronic network activity information, including
information regarding your interaction with Hilton websites, applications,
or advertisements
* Show you targeted advertisements on marketing efforts including media,
email, and chat (e.g., if you searched for Hilton properties in New York
City, then when you visit a non-Hilton website, we may show you an ad for
a Hilton property in New York City)
* Optimize our websites and mobile apps
* Perform analytics to improve business operations
* IP address
* Show you targeted advertisements on media
* Optimize our websites and mobile apps
* Perform analytics to improve business operations
* Session ID
* Show you targeted advertisements on media
* Optimize our websites and mobile apps
* Perform analytics to improve business operations
* Customer ratings and survey responses
* Troubleshoot and resolve website issues
* Improve customer experience
* Free form textual feedback
* Troubleshoot and resolve website issues
* Improve customer experience
* IP address
* Show you targeted advertisements on media
* Optimize our websites and mobile apps
* Troubleshoot and resolve website issues
* Perform analytics to improve business operations
* Hilton Honors number
* Support marketing efforts
* Provide customer service
* Troubleshoot and resolve website issues
* Hilton Honors tier
* Support marketing efforts
* Provide customer service
* Troubleshoot and resolve website issues
* Making a Reservation
When you make a reservation at a Hilton property, we collect the following
categories of personal information about you, which are used for the
following purposes:
We collect the following categories of personal information…
We collect this information in order to…
* Name
* Look up and verify your reservation
* Fulfill your reservation
* Send you communications relating to your reservation
* Send you marketing communications via email and direct mail
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Determine your eligibility for special or promotional rates
* Process payments
* Process transactions with partners
* Share this information with Hilton Grand Vacations, Hilton's third-party
partner, and Journera, a platform for creating seamless travel experiences
* Optimize our websites and mobile apps
* Detect and prevent fraud
* Additional names
* Fulfill your reservation
* Hilton Honors number
* Look up and verify your Hilton Honors account and reservation
* Administer your membership in Hilton Honors
* Phone number
* Send you text messages relating to any services you may need during your
stay
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Process transactions with partners
* Share this information with Hilton Grand Vacations, Hilton's third-party
partner, and Journera, a platform for creating seamless travel experiences
* Detect and prevent fraud
* Address
* Fulfill your reservation
* Send you communications relating to your reservation
* Send you marketing communications
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Process payments
* Process transactions with partners
* Share this information with Hilton Grand Vacations, Hilton's third-party
partner, and Journera, a platform for creating seamless travel experiences
* Detect and prevent fraud
* Address type (home/work)
* Perform analytics in order to provide you with personalized offers and
content
* Email address
* Look up and verify your Hilton Honors account and reservation
* Associate your reservation with your Hilton Honors account
* Send you communications relating to your reservation
* Send you marketing communications
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Determine your eligibility for special or promotional rates
* Process transactions with partners
* Share this information with Hilton Grand Vacations and Journera
* Detect and prevent fraud
* Preferred language
* Provide you with a superior guest experience
* Send you communications relating to your reservation
* Send you marketing communications
* Perform analytics in order to provide you with personalized offers and
content
* Share this information with Hilton Grand Vacations and Journera
* Payment card information
* Process payments
* Detect and prevent fraud
* Room preference
* Fulfill your reservation
* Personalize your experience
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Corporate name and number
* Fulfill your reservation
* Determine your eligibility for special or promotional rates
* Travel agent name and number
* Fulfill your reservation
* Determine your eligibility for special or promotional rates
* Calculate commissions
* Airline partner name and number
* Credit points to you if you participate in an airline loyalty program
* Enrolling in Hilton Honors
When you enroll in Hilton Honors, we collect the following categories of
personal information about you, which are used for the following purposes:
We collect the following categories of personal information…
We collect this information in order to…
* Name
* Administer your membership in the Hilton Honors loyalty program
* Verify your Hilton Honors account
* Send you communications relating to Hilton Honors
* Send you marketing communications
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Determine your eligibility for special or promotional rates
* Process payments
* Process transactions with Hilton Honors affiliated partners (such as
Points.com and Lyft)
* Share this information with Hilton Grand Vacations, Hilton's third-party
partner, and Journera, a platform for creating seamless travel experiences
* Detect and prevent fraud
* Phone number
* Administer your membership in the Hilton Honors loyalty program
* Verify your Hilton Honors account
* Send you text messages relating to any services you may need during your
stays at Hilton properties
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Process transactions with partners
* Share this information with Hilton Grand Vacations and Journera
* Detect and prevent fraud
* Addresses
* Administer your membership in the Hilton Honors loyalty program
* Verify your Hilton Honors account
* Send you communications relating to Hilton Honors
* Send you marketing communications
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Determine your eligibility for special or promotional rates
* Process transactions with partners
* Detect and prevent fraud
* Email addresses
* Administer your membership in the Hilton Honors loyalty program
* Verify your Hilton Honors account
* Send you communications relating to Hilton Honors
* Send you marketing communications
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Determine your eligibility for special or promotional rates
* Process transactions with partners
* Detect and prevent fraud
* Preferred language
* Provide you with a superior guest experience
* Send you communications relating to Hilton Honors
* Send you marketing communications
* Payment card information
* Process payments
* Room preference
* Fulfill your reservations
* Perform analytics in order to provide you with personalized offers and
content
* Perform analytics to improve business operations
* Corporate name and number
* Fulfill your reservation
* Determine your eligibility for special or promotional rates
* Travel agent name and number
* Fulfill your reservation
* Determine your eligibility for special or promotional rates
* Calculate commissions
* Airline partner name and number
* Credit points to you if you participate in an airline loyalty program
* My Way preferences
* Provide you with a superior guest experience
* Email subscription preferences
* Send you the communications you would like to receive
* Opt-out preferences
* Send you the communications you would like to receive
* Checking In at a Hilton Property
When you check in at a Hilton property, we may collect the following
categories of personal information about you, which are used for the
following purposes:
We collect the following categories of personal information…
We collect this information in order to…
* Name
* Verify your reservation
* Payment card information
* Receive payment for your reservation
* Additional guest names
* Fulfill your reservation
* Passport information
* Comply with applicable laws that require us to collect this information in
some jurisdictions
* Address
* Comply with applicable laws that require us to collect this information in
some jurisdictions
* Nationality
* Comply with applicable laws that require us to collect this information in
some jurisdictions
* Date of birth
* Comply with applicable laws that require us to collect this information in
some jurisdictions
* Gender
* Comply with applicable laws that require us to collect this information in
some jurisdictions
* Hilton Honors number
* Look up and verify your Hilton Honors account and reservation
* Administer your membership in Hilton Honors
* Frequent flyer number
* To facilitate the award of loyalty points
* Email address
* Send folios after the completion of a stay
* E-Check In
When you check in using e-check in, we collect the following categories of
personal information about you, which are used for the following purposes:
We collect the following categories of personal information…
We collect this information in order to…
* Payment card information
* Receive payment for your reservation
* Room selection and assignment
* Fulfill your reservation
* Arrival time
* Fulfill your reservation
* Personalize your experience
* Customer service
* Digital Key
When you use Digital Key, we collect the following categories of personal
information about you, which are used for the following purposes:
We collect the following categories of personal information…
We collect this information in order to…
* Payment card information
* Receive payment for your reservation
* Room selection and assignment
* Fulfill your reservation
* Arrival time
* Fulfill your reservation
* Precise geo-location information
* Enable you to access your guest room and hotel facilities
* Fulfill Digital Key sharing requests
* Guest Assistance
When you contact Guest Assistance, we collect the following categories of
personal information about you, which are used for the following purposes:
We collect the following categories of personal information…
We collect this information in order to…
* Name
* Verify your identity
* Search our records for information about your past stays and membership in
the Hilton Honors loyalty program
* Provide service recovery
* Address
* Verify your identity
* Phone number
* Verify your identity
* Description of complaint or inquiry
* Respond to your complaint
* Perform analytics to improve business operations
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ANALYTICS AND INTEREST-BASED ADVERTISEMENTS
We partner with certain third-party service providers to collect information to
engage in analytics, auditing, research, and reporting. These third parties may
use server logs, web beacons, tags, pixels, and similar technologies, and they
may set and access cookies on your computer or other device.
In particular, we use Yahoo Analytics to help us understand how our customers
use our websites. You can read more about how Yahoo uses your Personal
Information and opt out of the use of cookies in web browsers by Yahoo Analytics
by clicking here. We also use FullStory. The FullStory analytics service uses
heat mapping and records mouse movements, clicks, scrolls, and keystrokes during
your use of our site. This information helps us identify and address technical
issues and understand usage of our Services, which we use to improve the
Services for you. You can opt-out of our use of FullStory here. We also partner
with 24/7 which supports our chat platform. 24/7 uses tags on websites to
determine and enable predictive chat and allow the chat agent to understand what
page the guest is on so the agent can provide assistance.
We also partner with third parties to provide advertising services that are
targeted based on your online activities across websites, mobile apps, and
devices over time (commonly referred to as “interest-based advertising”). Our
advertising partners may collect information about your activities on our
Services on your current device and combine it with information about your
activities on other websites, mobile apps, and devices. They may collect such
information using server logs, cookies, web beacons, tags, pixels, mobile
advertising IDs (such as Facebook cookies or Google's Advertising ID),
cross-device linking, and similar technologies. For example, our advertising
partners may use the fact that you visited our website to target advertising to
you on other websites and mobile apps on your current device or on other devices
you use. They may match your browsers or devices if you log into the same online
service on multiple devices or if your devices share similar attributes that
support an inference that they are used by the same person or household. This
means that information about your activity on websites or apps on your current
browser or device may be combined and used with information collected from your
other browsers or devices. You can opt out of interest-based advertising in web
browsers and mobile apps on your current browser or device by following the
instructions below.
For more information about interest-based advertising and cross-device linking,
please visit the Network Advertising Initiative (“NAI”) website and the Digital
Advertising Alliance (“DAA”) website. We adhere to the DAA's interest-based
advertising principles by providing you enhanced notice, transparency, and
control of our digital marketing practices as stated at
http://www.aboutads.info/principles/. You may opt out of interest-based
advertising and cross-device linking in web browsers and mobile apps on your
current browser or device by following the instructions below.
* Web Browser Opt-Out. To opt out in web browsers, please visit
http://optout.aboutads.info/ and http://optout.networkadvertising.org. To
help preserve the choices that you make in the DAA's WebChoices page, you can
install the DAA's “Protect My Choices” extension that is available at
http://www.aboutads.info/PMC.
* Mobile Application Opt-Out. To opt out in mobile apps, you can adjust the
advertising preferences on your mobile device (for example, in iOS, visit
Settings > Privacy > Advertising > Limit Ad Tracking, and in Android, visit
Settings > Google > Ads > Opt out of interest-based ads). You can also opt
out for companies that participate in the Digital Advertising Alliance's
AppChoices tool by downloading it here and following the instructions in the
app. For more information about opting out on mobile devices, please see
here.
Please note that the opt-outs described above will apply only to the specific
browser or device from which you opt out, and therefore you will need to opt out
separately on all of your browsers and devices. If you delete or reset your
cookies or mobile advertising identifiers, change browsers (including upgrading
certain browsers), or use a different device, any opt-out cookie or tool may no
longer work, and you will need to opt out again. We do not respond to Do Not
Track signals at this time.
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CHANGING AND ACCESSING YOUR PERSONAL INFORMATION
If you are a Hilton Honors member, you may review and update the information you
provided to us at the time of enrollment at any time by signing in to your
Hilton Honors profile.
To the extent required by applicable law, you may be able to request that we
inform you about the personal information we maintain about you and, where
appropriate, withdraw your consent for certain data processing activity and/or
request that we update, correct, delete, and/or stop processing your personal
information. We will make all required updates and changes within the time
specified by applicable law and as required by law. When permitted by law, we
may charge an appropriate fee to cover the costs of responding to the request.
Such requests may be submitted by accessing the Data Subject Rights Requests
Portal at datarights.hilton.com or in writing to DataProtectionOffice@hilton.com
or Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA 22102,
USA.
In addition, in some circumstances based on applicable law, you may request that
we cease sharing personal information about you with our business partners or
that Hilton cease using personal information about you by contacting us using
the email or mailing address above. We will honor those requests as required by
applicable law.
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CALIFORNIA CONSUMERS' RIGHTS
* The Right to Know, The Right to Delete, and the Right to Opt-Out of the Sale
of Personal Information
The California Consumer Privacy Act (“CCPA”) affords California consumers (1)
the right to know what personal information we collect, use, disclose, and/or
sell; (2) the right to request that we delete their personal information; and
(3) the right to request that we no longer sell their personal information.
If you would like information about the personal information that we collect,
disclose, and/or sell about you, or if you would like to make a request for
us to delete or to stop selling your personal information, please visit our
website at datarights.hilton.com or click the “Personal Data Requests” link
at the bottom of any Hilton website to submit your request. You also may call
our toll-free telephone number: (800) 413-7470, email the Data Protection
Office (“DPO”) at DataProtectionOffice@Hilton.com, send a letter to the Data
Protection Office at 7930 Jones Branch Drive, McLean, Virginia, USA 22102, or
complete a paper form available from the front desk at any of our hotels. In
addition to these methods, California consumers may request that we no longer
sell their personal information by clicking here.
When the DPO receives your request, the DPO will first verify your identity.
If you are a Hilton Honors member, the DPO will verify your identify by
asking you to provide your name, Hilton Honors account number, and the email
address and phone number associated with your Hilton Honors account. If you
are not a Hilton Honors member, the DPO will verify your identity by asking
you to provide your name, the confirmation number from one of your stays at a
Hilton property, and the email address associated with that stay. Once the
DPO has verified your identity, the DPO will promptly fulfill your request.
If you would like, you may designate an authorized agent to make a request on
your behalf. In order to designate an authorized agent, please submit an
order issued by a court, a document submitted by a barred attorney, or a
formal certified document issued by an official governmental agency.
If you would like to opt out of the sale of your personal information, you
may do so by clicking on the banner that appears on any Hilton website when
you access that site from an IP address that relates to California or by
visiting our website at datarights.hilton.com or click the “Personal Data
Requests” link at the bottom of any Hilton website to submit your request.
Please note that when you opt out of cookies, tags, and pixels, that opt out
only pertains to the device and the browser that you are using when you opt
out. If you wish to opt out for other devices or browsers, you must opt out
again when you are using those devices or browsers.
* Sensitive Personal Information
We limit the use of your personal information to that use which is necessary
to perform reasonably expected services or as required by law.
* Direct Marketing Disclosure
California consumers also may request information about our disclosures of
certain categories of personal information to third parties for their direct
marketing purposes. Such requests must be submitted to us at one of the
following addresses: CA_Privacy@Hilton.com or
DataProtectionOffice@Hilton.com, send a letter to the Data Protection Office
at 7930 Jones Branch Drive, McLean, Virginia, USA 22102. Within thirty days
of receiving such a request, we will provide a list of the categories of
personal information disclosed to third parties for third-party direct
marketing purposes during the immediately preceding calendar year, along with
the names and addresses of these third parties. This request may be made no
more than once per calendar year. We reserve our right not to respond to
requests submitted to addresses other than the addresses specified in this
paragraph.
* The Right to Non-Discrimination
The CCPA prohibits a business from treating a consumer differently because
the consumer exercised a right conferred on him/her by the CCPA. We welcome
you to exercise your rights under the CCPA, and we will not discriminate
against you for doing so.
* Financial Incentive Notice
Hilton does not offer a financial incentive for the collection, sale, or
deletion of personal information. As detailed in this Statement, Hilton
primarily collects personal data from guests in order to fulfill guest
reservations and from Honors members in order to operate the Hilton Honors
loyalty program. Hilton also collects personal data for marketing and other
purposes as permitted by applicable law.
As set forth in the Hilton Honors Terms and Conditions, Hilton Honors members
have the ability to accumulate points and access discounted rates. The
ability to accumulate points and to access discounted rates is not directly
related to the value provided to the business of members’ data.
* Removal of Content
If you are a California resident under the age of 18, and a registered user
of any site where this policy is posted, California Business and Professions
Code Section 22581 permits you to request and obtain removal of content or
information you have publicly posted. To make such a request, please send an
email with a detailed description of the specific content or information to
CA_Privacy@Hilton.com. Please be aware that such a request does not ensure
complete or comprehensive removal of the content or information you have
posted and that there may be circumstances in which the law does not require
or allow removal even if requested.
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NEVADA CONSUMERS' RIGHTS
* The Right to Opt-Out of the Sale of Personal Information
If you are a Nevada resident, you may request that we stop selling certain
categories of personal information that we collect. To submit a request
please visit our website at datarights.hilton.com or click the “Personal Data
Requests” link at the bottom of any Hilton website to submit your request.
You also may call our toll-free telephone number: (800) 413-7470, email the
Data Protection Office (“DPO”) at DataProtectionOffice@Hilton.com, send a
letter to the Data Protection Office at 7930 Jones Branch Drive, McLean,
Virginia, USA 22102, or complete a paper form available from the front desk
at any of our hotels. When the DPO receives your request, the DPO will first
verify your identity. If you are a Hilton Honors member, the DPO will verify
your identify by asking you to provide your name, Hilton Honors account
number, and the email address and phone number associated with your Hilton
Honors account. If you are not a Hilton Honors member, the DPO will verify
your identity by asking you to provide your name, the confirmation number
from one of your stays at a Hilton property, and the email address associated
with that stay. Once the DPO has verified your identity, the DPO will
promptly fulfill your request.
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HOW WE PROTECT PERSONAL INFORMATION
We take reasonable measures to: (i) protect personal information from
unauthorized access, disclosure, alteration, or destruction, and (ii) keep
personal information accurate and up-to-date as appropriate.
Hilton employs a robust team of dedicated information security professionals who
are responsible for managing Hilton's security program. This team is responsible
for, among many other things, monitoring our systems for potential intrusions,
responding to potential incidents, supporting property-level information
security, regularly reviewing and updating the security controls Hilton uses to
protect data, and providing training on Hilton's information security program.
Hilton maintains a payment card industry (“PCI”) compliance program and an
Information Technology compliance program. This compliance program generates
audit reports concerning the adequacy and effectiveness of Hilton's Technology
internal controls, including a PCI Attestation of Compliance signed by an
external PCI Qualified Security Assessor and a SSAE16/SOC1 report addressing the
Technology general controls over systems that support certain accounting and
financial reporting.
We require third parties with whom we share personal information to exercise
reasonable efforts to maintain the confidentiality of personal information.
We will never ask you to send us confidential personal information or payment
card information via email or text message.
In the event of a security incident, Hilton will notify regulators and/or
consumers as required by applicable laws and regulations.
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DISCLOSURE PURSUANT TO LEGAL OBLIGATIONS OR TO PROTECT THE SAFETY AND SECURITY
OF PEOPLE AND PROPERTY
Hilton will disclose personal information as required by law. Examples of such
disclosures include when countries require Hilton to collect personal data about
visitors to properties in that country, when a law enforcement agency serves a
valid subpoena on Hilton, and when a civil litigant serves a lawful discovery
request on Hilton. Hilton may elect to share personal information with law
enforcement or others as necessary to protect the safety and security of people
and property, to pursue available remedies or limit the damages that we may
sustain, and to respond to an emergency.
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MARKETING COMMUNICATIONS - CHOICES
We want to make you aware of the fantastic products we offer! To do so, we may
send you communications via email, text message, push notifications, in-app
alerts, direct mail, and social media.
If you are a Hilton Honors member, you may change the communications you receive
from us by logging on to your online account and managing your subscriptions; by
writing to us (and including your email address) at Hilton Data Protection
Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA; or by emailing us at
DataProtectionOffice@hilton.com.
If you prefer not to receive email marketing materials from us, you may opt-out
at any time by using the unsubscribe function in any email you receive from us
or by clicking this link:
https://secure.hilton.com/en/hhonors/optout/unsubscribe.jhtml?listid=0, by
writing to us (and including your email address) at Hilton Data Protection
Officer, 7930 Jones Branch Drive, McLean, VA 22102, USA, or by emailing us at
DataProtectionOffice@hilton.com. Opt-out requests can take up to ten business
days to be effective.
To opt out of text messages, tell the hotel front desk that you do not want to
receive text messages from the hotel or reply “STOP” to the message you
received.
You may control whether our mobile apps send you push notifications by changing
your notification settings on your mobile device. If we engage in sending you
in-app messages, we will allow control for those in our apps' settings.
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INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
As a global company, we endeavor to provide you with the same level of service
that you have come to expect at Hilton whether you are in San Francisco, London
or Tokyo. To provide this service, you acknowledge that we may share your
personal information among members of the Hilton Portfolio of Brands, our
service providers, and other third parties, which may be located in countries
outside of your own. When you stay at a Hilton property outside the United
States, the data controller for that property transfers the personal information
relating to your reservation to Hilton in the United States pursuant to data
transfer agreements when required by applicable laws or regulations. The data
controller may also maintain a local copy of your personal information when so
required by applicable laws or regulations. Although the data protection laws of
various countries may differ from those in your own country, we will take
appropriate steps to ensure that your personal information is handled as
described in this Statement and in accordance with the law.
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DATA RETENTION PERIODS
We retain personal information about you necessary to fulfill the purpose for
which that information was collected or as required or permitted by law. When we
destroy your personal information, we do so in a way that prevents that
information from being restored or reconstructed.
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CHANGES TO THIS STATEMENT
We may modify this Statement from time to time. When we make material changes to
this Statement we will post a link to the revised Statement on the homepage of
our site. You can tell when this Statement was last updated by looking at the
date at the top of the Statement. Any changes to our Statement will become
effective upon posting of the revised Statement on the site. Use of the site,
any of our products and services, and/or providing consent to the updated
Statement following such changes constitutes your acceptance of the revised
Statement then in effect.
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CONTACT INFORMATION FOR QUESTIONS OR CONCERNS
If you have any questions or concerns, please contact us by sending an email to
DataProtectionOffice@hilton.com, by sending a letter to Hilton Data Protection
Officer, 7930 Jones Branch Drive, McLean, VA 22102, or by calling our toll-free
number: (800) 413-7470.
This Statement was most recently updated on March 29, 2022.
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APPENDIX A
ADDITIONAL PRIVACY PROVISIONS APPLICABLE TO PROCESSING OF PERSONAL
INFORMATION OF RESIDENTS OF CERTAIN COUNTRIES AND US STATES
This Appendix provides additional information for individuals residing in
countries and U.S. states that have enacted privacy laws giving certain
additional rights to residents of those jurisdictions. These countries include,
but are not limited to, those in the European Economic Area (EEA), the United
Kingdom and Switzerland, as well as Australia, Brazil, China, Israel, Japan,
Nigeria and Turkey. This Appendix outlines certain additional information that
Hilton is obligated to provide to you, as well as certain rights you have with
respect to the processing of your personal information, pursuant to applicable
local laws. This Appendix will control to the extent it conflicts with any
provision in the main body of this Statement.
Controller: Find more information on the Hilton entities that process your
personal information, please click here.
Data Protection Officer: Hilton's Data Protection Officer may be contacted by
email at DataProtectionOffice@Hilton.com, or at the following address:
Attn: Data Protection Officer 7930 Jones Branch Drive McLean, VA 22102 USA
Purposes and Legal Basis for ProcessingHilton processes your personal
information for the purposes set forth in the Section titled Collection of
Personal Information - Generally and the Section titled Collection of Personal
Information - Notice at Point of Collection of the main body of this Statement.
The legal bases for Hilton's processing activities include processing such
information as necessary to comply with our contractual obligations, compliance
with our legal obligations, protecting the safety of our employees, guests and
others, for our legitimate business interests, and pursuant to your consent.
The particular legal basis for the processing of your personal information is
based on the purpose for which such information was provided or collected:
Hilton Honors Participation: We process the personal information obtained in
connection with your participation in the Hilton Honors program on the basis of
our contractual relationship with you and in furtherance of our business
interests, including to personalize your use of our services and applications,
to communicate news and promotional items, and to deliver personalized
advertising and content.
Surveys: Completion of surveys is voluntary – we process the information
obtained from surveys on the basis of your consent and in furtherance of our
business interests, including marketing, service improvements, and analytics.
On-property Collection: When you make a reservation and when you stay at one of
our hotel properties, we process your name, address, contact information, along
with the details of your stay (arrival and departure day and time, vehicle
information and information regarding others traveling or staying with you), on
the basis of our contractual relationship with you. We also process such data
for our business interests, including for marketing, service improvements,
administration of our e-Folio program, and analytics and service
personalization, as described in the sections referenced above of our Global
Privacy Statement.
We collect certain additional personal information during registration/check-in
at our properties (such as national ID or passport information), as necessary to
comply with our legal obligations.
We use closed circuit television and other security measures at our properties
that may capture or record images of guests and visitors in public areas, as
well as information related to your location while on our properties (via
keycards and other technologies) for the protection of our staff, guests and
visitors to our properties.
We process personal information in connection with on-property services (such as
concierge services, health clubs, spas, activities, child care services,
equipment rental, and our Digital Key functionality), in order to provide the
services to you and for our business interests including for marketing, service
improvements, administration of our e-Folio program, and analytics and service
personalization, as described in the sections referenced above of our Global
Privacy Statement.
Event Profiles: We process the personal information obtained in connection with
your event on the basis of our contractual relationship with you and for our
business interests, including for marketing, service improvements, and analytics
and service personalization, as described in the sections referenced above of
our Global Privacy Statement.
Social Media: Participation in Hilton-sponsored social media activities and
offerings is voluntary - we process information obtained from social media
participation on the basis of your consent and in furtherance of our related
business interests, including for marketing, service improvements, and analytics
and service personalization, as described in the sections referenced above of
our Global Privacy Statement.
Promotions and Sweepstakes: Participation in sweepstakes, contests and other
promotional offerings is voluntary – we process the information obtained from
such participation based on your consent and as necessary to administer the
offering. We also use certain data for our business purposes, including for
marketing, service improvements, administration of our e-Folio program, and
analytics and service personalization, as described in the sections referenced
above of our Global Privacy Statement.
Direct Marketing: We use your personal information to send you marketing
messages on the basis of your consent. You may withdraw your consent for direct
marketing communications at any time by contacting us at
customer_privacy@Hilton.com or by following the unsubscribe instructions in the
marketing message, or by logging in to your Hilton Honors account and updating
your communication preferences.
Franchise and Ownership Opportunities: We process this information on the basis
of our contractual relationship with you and for our related business interests,
including maintaining and promoting the Hilton brand and facilitating direct
communication between properties within the Hilton Portfolio of Brands.
WMBE Suppliers: Participation in Hilton's Supplier Diversity Program is
voluntary – we process this information based on your consent and for our
related business interests, including maintaining and enhancing our diversity
program.
Retention: We retain personal information about you for the time necessary to
accomplish the purpose for which such information was collected, usually for the
duration of any contractual relationship and for any period thereafter as
legally required or permitted by applicable law. Our retention policies reflect
applicable statute of limitation periods and legal requirements.
Data Subject Rights: Residents of the EEA have the following rights:
Access, Correction and Erasure Requests: You have the right to:
* ask us to confirm whether we are processing your personal information receive
information on how your data is processed
obtain a copy of your personal information
* request that we update or correct your personal information
* request that we delete personal information in certain circumstances
Right to Object to Processing: You have the right to request that Hilton cease
processing of your personal information:
* for marketing activities, including profiling for statistical purposes
* where such processing is based on our legitimate business interests, unless
we are able to demonstrate a compelling legitimate basis for such processing
or we need to process your personal information for the establishment,
exercise or defense of a legal claim
Right to Restrict Processing: You have the right to request that Hilton limit
the processing of your personal information:
* while Hilton is evaluating or in the process of responding to a request by
you to update or correct your personal information where such processing is
unlawful and you do not want Hilton to delete your data
* where Hilton no longer requires such data, but you want us to retain the data
for the establishment, exercise or defense of a legal claim
* where you have submitted an objection to processing based on our legitimate
business interests, pending our response to such request
* Where we limit the processing of your personal information pursuant to your
request, we will inform you prior to re-engaging in such processing.
Data Portability Requests: You have the right to request that we provide you or
a third party that you designate with certain of your personal information in a
commonly used, machine readable format. Please note, however, that data
portability rights apply only to personal information that we have obtained
directly from you and only where our processing is based on consent or the
performance of a contract.
Submitting Requests: your requests may be submitted by accessing the Data
Subject Rights Request Portal or in writing to DataProtectionOffice@hilton.com,
or the Hilton Data Protection Officer, 7930 Jones Branch Drive, McLean, VA
22102, USA. You may also update your personal information as provided in Section
12 (Changing and Accessing Your Personal Information) of the main body of this
Global Privacy Statement.
We will respond to all such requests within 30 days of our receipt of the
request, unless there are extenuating circumstances, in which event we may take
up to 60 days to respond. We will inform you if we expect our response to take
longer than 30 days. Please note, however, that certain personal information may
be exempt from such rights pursuant to applicable data protection laws. In
addition, we will not respond to any request unless we are able to appropriately
verify the requester's identity. We may charge you a reasonable fee for
subsequent copies of data that you request.
If you have concerns about our data practices or the exercise of your rights,
you may either contact Hilton at DataProtectionOffice@Hilton.com or the
supervisory authority in the Member State of your residence.
Right to Withdraw Consent: You have the right to withdraw your consent to any
processing that we conduct solely based on your consent (such as sending direct
marketing materials to your personal email account). You may withdraw your
consent to marketing activities by following the instructions on any marketing
emails, or contacting customer_privacy@hilton.com. For any other activities for
which you have previously consented, you may contact
DataProtectionOffice@hilton.com to withdraw such consent.
Segmentation (also referred to as profiling) and Automated Decision Making: We
use personal information to divide large groups of consumers into sub-groups of
consumers (known as segments) based on some type of shared characteristics such
as geography, behavior, or demographics.
With your consent, we make automated decisions, meaning without human
interference, using segmentation and/or your specific personal information to
offer you certain benefits based on your characteristics (such as discounted
room rates or other special offers based on your geography, behavior, or
demographics). For example, if you travel frequently during the week to hotels
in France, we may send you special offers for Hilton hotels in France.
International Data Transfers: We may transfer the personal information we
collect about you pursuant to the purposes described in this Statement to
countries that have not been found by the European Commission to provide
adequate protection. In particular, we transfer your personal information to the
United States.
We use appropriate safeguards for the transfer of personal information among our
affiliates in various jurisdictions, and where required, we have implemented
data transfer agreements, such as the European Commission standard contractual
clauses or other such safeguards for such purposes. To obtain a copy of theses
clauses or additional information on transfers, you may send your request to
privacy@hilton.com.
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APPENDIX B
ADDITIONAL PROVISIONS APPLICABLE TO PROCESSING OF PERSONAL
INFORMATION OF DATA SUBJECTS IN TURKEY
For data subjects in Turkey, this Appendix outlines certain additional
information that Hilton is obligated to provide to you, as well as certain
rights you have with respect to the processing of your personal information,
pursuant to applicable local laws. This Appendix will control to the extent it
conflicts with any provision in the main body of this Statement.
Data Controller. Hilton Domestic Operating Company Inc. is the Hilton entity for
all guest data and Hilton's marketing activities, whereas Hilton Reservations
Worldwide, L.L.C. processes the data you provide when making a reservation at a
Hilton property and is a data controller for that information. Hilton Honors
Worldwide LLC operates the Hilton Honors loyalty program and is a data
controller for that program.
Your personal data may be processed by other Hilton entities in Turkey who act
as a data controller based on the Hilton property you stay at. In such cases,
the relevant Hilton entity will act as the data controller for your personal
data, who will provide you with a separate privacy notice, where necessary.
Data Controller Representative. You may contact our data controller
representative in Turkey by email or mail to handle questions and complaints in
connection with the processing of your personal data if you are in Turkey.
* Esin Attorney Partnership
info@esin.av.tr
Akatlar Mah. Ebulula Mardin Cad. Gül Sok. No. 2
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APPENDIX C
ADDITIONAL PROVISIONS APPLICABLE TO PROCESSING OF PERSONAL
INFORMATION OF CHINA RESIDENTS OR CITIZENS
1. Introduction
For individuals who resident in the People's Republic of China (for the
purposes of this Privacy Statement, excluding Hong Kong Special
Administrative Region, Macau Special Administrative Region and Taiwan)
("China") or citizens of the People's Republic of China, we understand that
privacy is important to you. Therefore, in this Appendix, we provide you
with an introduction to how Hilton collects, uses, discloses, and otherwise
processes your personal information (including sensitive personal
information, where applicable) that we receive or collect from you. Please
read this Statement carefully before using any of Hilton's services or
products.
This Appendix does not replace the main body of this Statement, but
supplements the main body of this Statement, and should be read together
with the main body. In the event of any conflict or inconsistency between
this Appendix and the main body of this statement, this Appendix shall
prevail.
“Personal Information” shall have the same meaning as defined in the
Personal Information Protection Law of the People's Republic of China (as
revised from time to time). Such information can be recorded electronically
or in other ways and can identify the identity or reflect the activity of a
specific natural person alone or in combination with other information,
including sensitive personal information. "Personal Information" or
"Information" used in the main text of this Statement and in this Appendix
also includes Sensitive Personal Information (where applicable). “Sensitive
Information” shall have the same meaning as defined in the Personal
Information Protection Law of the People’ Republic of China (as revised
from time to time). The Sensitive Personal Information involved in this
Statement includes passport or ID card information, payment card
information, accommodation information (such as arrival time), web browsing
records, and precise positioning information. You agree that the sensitive
personal information will be processed in accordance with the purposes and
methods set forth in this Statement.
2. Collection and Use of Personal Information
Regarding the following issues, please refer to Section 2 (Collection of
Personal Information – Generally) and Section 3 (Collection of Personal
Information – Notice at Point of Collection).
* The types of personal information that we collect from you (including
sensitive personal information, which include the information that may
applicable as set out in Section 3 – “Collection of Personal Information
– Notice at Point of Collection”)
* How we collect and use your personal information, the purposes for which
we use it, and how we share or disclose your personal information.
Hilton will not knowingly collect or disclose personal information from
minors under the age of 16. When we collect personal information from an
individual under the age of 16, we need to obtain consent from his/her
parent or guardian and we will process such information in accordance with
the safeguards set out in applicable laws and regulations.
We will use your personal information with your consent or as otherwise
required or permitted by applicable law. If we want to use your personal
information for other purposes, we will obtain your further consent. We
will explain when it is necessary for you to provide your personal
information, and the result if you provide.
3. Disclosure and Sharing of Personal Information
With your consent, we may share your personal information for the purposes
described in this Statement with members of the members of Hilton worldwide
brand portfolio, our service providers, and other third parties as follows:
* Hilton Worldwide Holdings Inc. and its subsidiaries, and members of the
Hilton brand portfolio, including franchised and managed hotels,
* Hilton Grand Vacations, a third-party partner,
* Journera, a third-party platform for creating seamless travel
experiences,
* Service providers providing services on Hilton’s behalf,
* Payment card providers and processors,
* Employers specified in the company agreements,
* Advertising networks and analytics providers for Hilton’s website and
mobile applications.
To provide and optimize our services, third-party SDKs are embedded in our
applications (including WeChat Mini Programs). The following lists the
names of the third-party SDKs we currently embed, the types of personal
information collected, and the purpose of collection and use. If you have
questions about the collection of your personal information by the third
parties through the SDKs, please refer to the privacy policies of such
third parties.
Name of the SDK
Provider of the SDK
Purposes of the SDK
Application where the SDK is embedded
Types of personal information collected by the SDK
Link to the privacy policy of the SDK
Alipay "App Payment" SDK
Alipay (China) Network Technology Co., Ltd.
Payment
iOS, Android
Common device information (IMEI/IMSI, SIM card serial number/MAC address,
android id (only for Android devices)), network information
https://opendocs.alipay.com/open/01g6qm
WeChat Pay
Tencent
Payment
iOS, Android, WeChat Mini-Program
WeChat User OpenId
https://weixin.qq.com/cgi-bin/readtemplate?t=weixin_business_pay
Adobe Analytics SDK for WeChat Mini-Program
Adobe
User clicks and usage records
WeChat Mini-Program
Location information, device information, version of operating system
https://aep-sdks.gitbook.io/docs/resources/adobe-experience-platform-mini-programs-sdk
Adobe Analytics SDK
Adobe
User clicks and usage records
iOS, Android
Location information, device information, version of operating system
https://www.adobe.com/cn/privacy/policy.html
Baidu Maps SDK
Baidu
Displaying hotels nearby on the map
Android
Location information (domestic users)
https://lbsyun.baidu.com/index.php?title=open/law
Google Maps SDK
Google
Displaying hotels nearby on the map
Android
Location information (domestic users)
https://developers.google.cn/maps/faq?hl=zh-cn#tos_logging
Workspace one
VMWare
Recording app crashes and error messages
iOS, Android
Device information, version of operating system
https://www.vmware.com/cn/help/privacy/products-and-services-notice.html
Despite the above situations, we may disclose personal information to third
parties to: comply with applicable laws or effective legal procedures;
respond to enquiries of the governments or requests of the public and/or
the government authorities; protect rights, privacy, security or property
of Hilton, site visitors, guests, employees or the public; pursue or
exercise our rights; or respond to emergencies.
4. Mobile and Location Services
We may collect your personal information if you download and use our mobile
applications or use other digital platforms such as our WeChat
Mini-Programs. We will obtain your consent and collect, use, disclose and
otherwise process this information in accordance with this Statement. If
you allow us to access the location information on your device to provide
you with our application features and services, such information may
include geolocation information. We also collect information device
information, such as your phone brand, model, operating system, operating
system version, to direct you to the appropriate APP store to download our
mobile apps.
You can prevent or limit the collection of this information by changing the
settings in the Hilton Honors APP or by changing the settings in your
device.
5. Analytics and Interest-based Advertisements
We also cooperate with third parties to serve targeted advertising based on
your online activities across different websites, mobile applications, and
devices over time. Our advertising partners may collect information about
your activities related to our services on your current device and combine
it with information about your activities on other websites, mobile
applications, and devices. They may collect this information using server
logs, cookies, web beacons, tags, pixels, mobile advertising IDs,
cross-device linking and similar technologies. This may include your
personal information.
You can opt out interest-based advertising and cross-device linking in the
current browser or the web browsers and mobile apps on your device. We do
not currently respond to "do not track" signals. For more information,
please see Section 4 (Analytics and Interest-Based Advertising) in the main
body of this Statement, as well as the Statement Regarding Cookies and
Other Technologies.
6. Changing and Accessing Your Personal Information, and Deregistration of
Accounts
You have the right to access, correct and/or (in certain circumstances)
delete your personal information, withdraw consent to our processing of
your personal information, deregister your membership account (if any),
object to the use of your personal information in automated decision making
and make complaints about how we process your personal information. You may
have other rights under other applicable laws. Please see the contact
information in Section 11 below, or Section 5 (Changing and Accessing Your
Personal Information) in the main text of this Statement, to learn how to
contact us. We seek to handle these requests within the legally required
period in accordance with the applicable laws. Please note that if you
request to deregister your membership account, you will no longer be able
to enjoy any membership benefits from the date of deregistration. After you
deregistered your membership account, your personal information will be
deleted or anonymized unless the applicable laws require us to retain this
information.
7. How We Protect Personal Information
We take reasonable steps to: (i) protect personal information from
unauthorized access, disclosure, alteration, or destruction, and (ii) keep
personal information appropriately accurate and current by using
appropriate technical and organizational measures. For more information,
please see Section 6 (How We Protect Personal Information) in the main body
of this Statement.
We are not responsible for the collection, use, disclosure, or otherwise
processing of personal information by our third-party websites or
applications. Please read the privacy policies and terms of use of these
websites and applications. This applies to: (1) in-hotel internet services
we may offer; (2) third-party websites and applications to which the links
in our websites and mobile applications may direct; and (3) third-party
digital messaging applications or platforms which we use to communication
with you.
8. International Transfers of Personal Information
With your express consent, we may transfer your personal information
(including your sensitive personal information, if applicable) outside of
China, including United States, Europe, and other jurisdictions where we,
our service providers and other relevant third parties conduct business. We
will take appropriate steps to protect the integrity and confidentiality of
your information and to ensure that your personal information is processed
in accordance with the main body of this Statement and in accordance with
the applicable laws.
9. Data Retention Period
We will retain personal information about you for as long as necessary to
complete the purpose for which it was collected, or as required or
permitted by the laws. For more information, please see Section 10 (Data
Retention Period) in the main body of this Statement.
10. Changes to This Statement
If we make material changes to this Statement, we will publish these
changes. For more information, please see Section 11 (Changes to Statement
Content) in the main body of this Statement. If required by the local laws,
we will notify you and/or seek your consent.
11. Contact Information for Questions or Concerns
You can contact us if you have any questions, requests, or complaints
regarding the protection of personal information. You can contact our
global privacy team at DataProtectionOffice@hilton.com, or, if you would
like to get in touch with the contact in China, please contact:
China_Privacy@hilton.com.
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