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ONLINE DOCTOR CONSULTATION

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ONLINE DOCTOR CONSULTATION



POPULAR CITIES

 * New Delhi
 * Hyderabad
 * Chennai
 * Kolkata
 * Mumbai
 * Bangalore


START YOUR CARE NOW BY CHOOSING FROM OVER 4000 DOCTORS AND 58 SPECIALITIES


TOP SPECIALTIES


DERMATOLOGY

Specialists for skin and hair treatments

Rashes, Pimples, Acne, Hairfall, Dandruff


GENERAL PHYSICIAN/ INTERNAL MEDICINE

Managing acute medical conditions

Typhoid, Abdominal Pain, Migraine, Infections


PAEDIATRICS

Specialists to care and treat children

Constipation, Puberty, Nutrition, Autism


PSYCHIATRY

Specialists to help treat mental health

Anxiety, Depression, Stress, OCD, Bipolar


OTHER SPECIALTIES

Allergist and Clinical Immunologist
Manage allergies and treat immunity
Recurring infections, Immunity deficiency
Apollo Family Health Plan
Book Packages with your favorite doctors
Cold, Cough, Fever, Headache, Skin rashes, St
Bariatrics
For obesity-related disorders
Overweight, BMI over 30
Cardiology
For heart and blood pressure problems
Chest pain, Heart Failure, Cholesterol
Cold, Cough and Fever
For common health concerns
Fever, Eye Infection, Stomach Ache, Headache
Colorectal Surgery
For disorders of rectum, anus, and colon
Inflammatory bowel disease, Fistula, Intestinal blockage
Counseling
Emotional or mental health difficulties
Depression, Anxiety, Mental Stress, Trauma
Covid Consultation
Treatment of Covid-19
Cough, Fever, Breathlessness
Covid Recover Clinic
Treatment of Post-Covid Mid/long term illness
Post-Covid breathlessness, Chest pain
Critical Care
For life-threatening conditions
ICU related, High-risk patients, Hypertension
De-addiction Management
Specialists to help quit smoking, alcohol
Quit - Smoking, Drugs, Tobacco, Alcohol
Dentist
Specialists for dental issues and treatments
Toothache, Mouth Ulcer, Crooked Teeth
Diabetology
Managing all kinds of diabetes
Type 1 & Type 2 diabetes, Obesity, Anemia
Dietetics
Managing nutrition and diet regulation
Loss of appetite, Pregnancy Diet, Weight loss
ENT
ENT specialists for Ear, Nose and Throat
Earache, Bad breath, Swollen neck, Vertigo
Endocrine Surgery
For surgeries of endocrine glands
Thyroid cancer, Adrenal gland tumours, Conn syndrome
Endocrinology
For diabetes and hormonal problems
Thyroid, PCOS/PCOD, Growth issues
Family Physician
For maintaining a healthy lifestyle
Routine check-ups, Health-risk assessments
Gastroenterology/GI medicine
Managing digestive health
Vomiting, Acidity, Stomach ulcers, Swallowing
General & Laparoscopic Surgeon
For general and minimally invasive surgeries
Cysts, Tumors, Appendicitis, Keyhole Surgery
General Physician Kavach
General Surgery
For all kinds of surgeries
Hernia, Abdominal Surgery
Haematology
For diseases related to blood
Blood diseases
Hepatology
For liver, gallbladder, biliary tree and pancreas disorders
Liver disease, Liver cancer
Infectious Disease
For diseases caused by microorganisms
Severe headache, Fever, Animal bite
Infertility
Specialists to help get pregnant
IVF, Miscarriages, Egg-freezing
Lab Report Analysis
Understand your reports and treatments
Blood Reports, Ultrasound Reports, MRI Scans
Medical Oncology
Cancer treatment using various techniques
Immunotherapy, Hormonal therapy, Chemotherapy
Nephrology
Managing all kidney related issues
Kidney Failure, Acute Renal Failure, Dialysis
Neurology
Managing issues of the nervous system, brain
Stroke, Dementia, Epilepsy, Movement issues
Neurosurgery
For surgical treatment of nervous system disorders
Tumor, Seizures, Spine Surgery
Nuclear Medicine Physician
Using radioactive materials to treat issues
Scans- Breast, Brain, Bone, Thyroid, Kidney
Obstetrics & Gynaecology
For women health issues and surgeries
Irregular periods, Pregnancy, PCOD/PCOS
Ophthalmology
Ophthalmologist for eye care and surgeries
Cataract, Blurred vision, Glaucoma, Eye pain
Oral & Maxillofacial Surgery
For reconstructive surgery of oral cavity, face, jaws
Teeth Removal, Cleft Lip, Cancer of neck, Jaw
Orthopaedics
Managing issues of bones, joints, knees
Knee Pain, Shoulder Pain, Bone deformity
Pain Management
For management of all types of pain
Acute pain, Chronic pain, Cancer pain
Physiotherapy and Rehabilitation
For facilitating recovery from illness/injuries
Post-Covid, Recovery from surgeries
Plastic Surgery
For restoration, reconstruction, alteration of human body
Cosmetic surgery, Burns, Rhinoplasty
Podiatry
For treating foot, ankle and leg disorders
Foot injury, Ankle injury, Diabetic foot
Psychology
Therapists for helping in mental health issue
Phobias, Family and Personal Counselling
Pulmonology/ Respiratory Medicine
Managing lung and respiratory disorders
Chest pain, Breathing difficulty, Asthma, TB
Radiation Oncology
Treating radiation therapy to treat cancer
Cancer- Eye, Prostate, Breast, Cervix
Radiology
For medical imaging
Knee injury, Cancer, Tumor
Rheumatology
For treatment of rheumatic diseases
Rheumatoid arthritis, Osteoporosis, Gout
Sexual Health
For treatment of Sexual Disorders
Painful intercourse, Loss of sexual desire
Sleep Medicine
Diagnosis & treatment of sleep disorders
Insomnia, Constant Fatigue, Snoring
Speech Therapy
Treatment of speech disorders
Stuttering, Repeating sound, Elongating words
Spine Surgery
For surgeries of the spine
Back pain, Neck pain
Surgical Gastroenterology
For surgical treatment of the digestive system
Surgery- Stomach, Livers, Rectal bleeding
Surgical Oncology
For diagnosis & surgical treatment of cancer
Prevent cancer, Removal of cancerous tumor
Transplant Surgery
Managing organ replacement/transplant
Kidney failure, Lung disease, Heart disease
Urology
For disorders of urinary tract and male reproductive organs
Urinary infection, Kidney stones, Traumatic injury
Vascular & Endovascular Surgery
For minimally invasive surgical treatment of blood vessel disorders
Blood clots, Ulcers, Leg swelling


WHY APOLLO247

 * Round-the-clock doctor availability
 * Broad range of Specialities
 * Detailed digital prescriptions
 * Order medicines & tests online
 * Digitised health records


HOW DOCTOR CONSULTATION WORKS

Text/Audio/VideoMeet in Person


HOW TO CONSULT A DOCTOR ONLINE VIA TEXT/AUDIO/VIDEO?

 * Choose the doctor

 * Book a slot

 * Make payment

 * Be present in the consult room on apollo247.com at the time of consult

 * Receive prescriptions instantly

 * Follow Up via text - Valid upto 7 days



To enjoy services provided by Apollo 247 on Mobile, download our App

Download the App


APOLLO 24|7 SPECIALITIES - EXPERTISE YOU CAN TRUST

A medical specialty is a specific area of medical practice that mainly focuses
on a defined set of diseases, patients, philosophy, or skills. Examples include
Paediatrics, Dermatology, Psychiatry, Gynaecology, and more. 

Apollo 24|7 offers advanced services for a range of medical specialities,
including:

 * Dermatology - A specialised branch of medicine that focuses on hair, nails,
   and skin-related disorders. Dermatology also encompasses conditions that
   affect the thin lining of your mouth, eyelids, and nose.
    
 * Obstetrics and Gynaecology - Two major medical specialities that focus on
   women’s reproductive health. Obstetrics involves care during pregnancy,
   childbirth and after-delivery, while gynaecology specialises in issues
   related to women’s reproductive health.
    
 * General Physician/Internal Medicine - General Physicians are highly
   experienced medical doctors who provide a broad range of non-surgical medical
   and health care to their patients. An internal medicine physician is a
   specified medical doctor who is highly proficient in internal medicine.
    
 * Paediatrics - It majorly focuses on the health and medical care of children,
   infants, and young adults.
    
 * Psychiatry - A specialised area of medicine that focuses majorly on the
   detection, treatment, and prevention of emotional, behavioural, and mental
   health disorders. 
    
 * Neurology - It is a specific medical branch that focuses on diagnosing and
   treating nervous system disorders, which includes the brain, nerves, muscles,
   and blood vessels.
    
 * Endocrinology - A specific area of medicine that is related to the study of
   the endocrine system. The endocrine glands produce hormones that help monitor
   various functions in the body, including metabolism, growth, and
   development. 
    
 * Cardiology - It is a specialty of internal medicine concerned with
   heart-related disorders. Cardiology focuses on detecting and treating
   electrophysiology, congenital heart defects, heart failure, coronary artery,
   valvular heart disease, and other related conditions.
    
 * Gastroenterology/GI Medicine - A specific branch of medicine that mainly
   focuses on the functions and diseases of the digestive tract, liver bile
   ducts, gallbladder, and pancreas. 
    
 * COVID Consult - COVID-19 also known as novel coronavirus may trigger
   infections of the lower and upper respiratory tracts. If you are experiencing
   body ache, shortness of breath, dry cough, or fever, you must get an online
   consultation with the Apollo 24|7 experts.
    
 * Orthopaedics - A specific branch of medicine that majorly focuses on treating
   injuries and diseases related to the musculoskeletal system of the body.
    
 * Family Physician - A medical doctor who provides care to people of all age
   groups and gender. A family physician specialises in diagnosing chronic
   conditions, checking for signs or symptoms, providing preventative care, and
   referring people to specialists, if needed. 


WHY CHOOSE ONLINE CONSULTATION?

There are several ways to reach out to a doctor without the need to visit a
hospital or clinic, all thanks to technology. With the online facility
available, doctor consultations have become easier, which can help you get the
right health care. 

Benefits for choosing Apollo 24|7’s online doctor consultations:

 * Highly-qualified doctors are available 24x7 for you
 * Emergency medical services are available 
 * Get online consultations within 15 minutes
 * Affordable rates and personalised solutions
 * Instant online consultations anytime, anywhere

When to Consult a Doctor?

If your health issues are complicated and your general practitioner feels that
it needs immediate medical attention from a specialised doctor, you may be
recommended to one. You can also get an online consultation with a medical
specialist if you aren’t satisfied with the results. 


HOW TO CONSULT A DOCTOR?

Consult a doctor online with Apollo 24|7

Prioritise your health by choosing from 100+ medical specialities and 4000+
doctors online. Avail personalised healthcare solutions for any health concern
with imperative online doctor consultations at Apollo 24|7.

Steps to book an online doctor consultation:

 * Choose the doctor
 * Book your appointment
 * Make the payment
 * Be available in the consultation room on time
 * Get your prescriptions instantly
 * Constant follow-ups via text till next 7 days

How to consult a doctor offline through the Apollo 24|7 app or website?

 * Choose the medical doctor
 * Book your appointment
 * Visit the medical doctor at clinic or hospital
 * Make the payment
 * Get your prescriptions instantly

expand all


FREQUENTLY ASKED QUESTIONS

What is an online doctor consultation or online medical consultation?



When you speak to a doctor about your health concerns through an audio/video/
chat, it is known as an online doctor consultation or online medical
consultation. This is a good alternative for times when you cannot visit a
doctor physically at the clinic or hospital. An online doctor consultation works
the same way as a physical consultation where you get a prescription after the
consultation is complete. Some of the benefits of an online medical consultation
at Apollo 24/7 are that you can consult a doctor at the convenience of your home
and can order the prescribed medicines by using the ‘Order Medicines’ option.

How do I consult a doctor online now?



You can book an online consultation either on the website or mobile app of
Apollo 24/7 in two ways. Click on the ‘Find a Doctor’ button on the homepage of
the website/app, select a specialty or type the name of the doctor directly.
Once you select a doctor, you can click on the “Consult Now’ button to start the
online consultation. If you're looking for a doctor based on your symptoms, you
may start by going to the homepage of the website/app. Then click on the ‘Track
Symptoms’ tab, search for your symptoms or select a few of them based on your
health condition. Click ‘Show Doctors’, select a doctor and click on the
‘Consult Now’ button to start the online consultation.

Do you provide online doctor consultation for emergencies?



No. We do not recommend or provide online consultations for emergencies.
However, our emergency medical services are available round-the-clock which can
be accessed by calling 1066 or clicking the ‘Emergency’ tab on the homepage of
our website/app.

During the online doctor consultation, the audio/video was not clear.



This may happen due to poor internet connectivity or due to some technical
glitch. In such cases, please check your internet connection and if the issue
persists, please email us at helpdesk@apollo247.com with the screenshot of the
error and we will get this checked from our end.

Where is my prescription for the online doctor consultation?



You can find your prescription for your online consult on the ‘Health Records’
tab. Once you click on this tab, you will be able to view/download your
prescription by clicking on the ‘Consults & Rx’ tab.

What is the minimum fee for online doctor consultation?



Online doctor consultation at Apollo 24/7 starts at Rs.200. The consultation fee
will vary based on the doctor, the specialty, years of experience of the doctor,
any discounts or promotion applied, etc.

How do I pay for the online/offline doctor consultations?



Online consultations are prepaid and the payment can be made by either of the
given ways – Paytm, Debit/Credit Card, and Netbanking. For offline
consultations, you will need to make a partial payment online and the rest can
be paid to the doctor at the hospital/clinic.

Will I get a refund if I cancel the online doctor consultation?



Yes. If you cancel the online consultation, the refund for the same will reflect
in your account within 5 to 7 working days.

Is the prescription generated by the doctor during online consultation valid?



Yes. The prescription generated during the online consultation is as good as a
physical prescription and will be valid for 6 months from the date of issue (as
per government regulations).

What is a specialist doctor?



A doctor who has done a specialization/training in a specific area of medicine
after completing his/her M.B.B.S degree is known as a specialist doctor. He/she
can treat complex health issues which a primary doctor may be unable to.

When should you consult a specialist doctor?



If your health concern is complex and your physician feels that it needs the
attention of a specialised doctor, you will be referred to one. You can also
consult a specialist doctor if you aren’t satisfied with the treatment/results
of your primary doctor, you are struggling with a condition that is not
improving, you have been diagnosed with a complex chronic condition, etc.

Why is it best to consult a specialist doctor?



A specialist doctor is trained to treat complex health conditions which your
primary doctor may not be able to. Hence, if you are diagnosed with a complex
chronic condition, it is best that you consult a specialist doctor. However, for
other normal and generic health conditions, you can visit a primary doctor.

How do I book an online appointment with a specialist doctor in advance for
tomorrow or later?



To book an online appointment with a specialist doctor, you can select the
speciality from the displayed list or type in the name of the speciality. Once
you select the speciality, you will be shown a list of doctors and their
availability. If you wish to book an online appointment for a later time, you
can choose the doctors that have ‘Consult Tomorrow’ or ‘Consult in 2 days’,
‘Consult in 3 days,’ etc. You can also choose the ‘Schedule for Later’ option
after selecting the doctor and clicking on the ‘Consult Now’ button.

For how long can I speak to the doctor?



Once you book an online consultation on our app, you will get 15 minutes to
speak to the doctor. This window can, however, change according to your health
condition and the number of queries you have.

How do I book a follow-up session with the same doctor on the app?



To book a follow-up session with the same doctor, select the ‘Active
Appointments’ tab on the home page or ‘Appointments’ tab on the bottom menu bar
of the app. After that, you can click on the ‘Schedule A Follow-Up’ button to
book a follow-up consultation. Alternatively, you can also go to ‘Health
Records’ section on the app, select ‘Consults & Rx’, select the appointment
card and click on the ‘Schedule A Follow-Up’ button.

Will my online consultation be covered in my health insurance?



To know if your online consultation is covered in your health insurance policy,
you will need to get in touch with your insurance provider. They will be able to
guide you on the same.

Can I share prescriptions/test reports during my consultation?



Yes. You have an option to share your prescriptions and test reports with the
doctor during an online consultation. You can do so by clicking on the plus sign
(+) present on the bottom left of the screen.

What happens if my call gets disconnected during the consultation?



If your audio/video call gets disconnected during the online consultation, you
would receive another call within a few minutes provided your internet
connection is stable.

Where do I find the chat option?



After you've booked an online consultation, you can go to the ‘Appointments’
tab, select the ‘Active Appointments’ tab and click on the appointment card.
Then click on the ‘Prepare for Consult’ tab. You will be directed to a chat
window. Fill in the required details, and you're all set to be consulted by a
doctor at your selected time.

Why have I not received a response from the doctor?



Though a rarity, this may happen sometimes if your doctor is busy but there is
no need to worry. Your appointment will get rescheduled automatically for the
next available slot.  

How do I claim a refund if I am not satisfied with the consultation?



If for some reasons, you are unsatisfied with the quality of the consultation,
you can claim for a refund by emailing us at helpdesk@apollo247.com.

I missed the consultation call from the doctor. What do I do now?



If you've missed a call from the doctor, you can go to the chat window and
request a call by simply chatting with the doctor. In case the doctor is
unavailable, you can reschedule the consultation. If you aren't happy with the
date and timings, you can email us at helpdesk@apollo247.com, and we'll get back
to you in no time with a better solution.

Will my e-prescription be valid for offline pharmacies?



Yes. The e-prescription will be valid for offline pharmacies as well. However,
we recommend you to use the e-prescription to purchase medicines on the Apollo
24/7 platform itself. It is easy and the ordered medicines can be delivered to
you within a couple of hours (depending on your location).

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