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MICROSOFT PRIVACY STATEMENT

Last Updated: March 2022 What's new?
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Your privacy is important to us. This privacy statement explains the personal
data Microsoft processes, how Microsoft processes it, and for what purposes.

Microsoft offers a wide range of products, including server products used to
help operate enterprises worldwide, devices you use in your home, software that
students use at school, and services developers use to create and host what’s
next. References to Microsoft products in this statement include Microsoft
services, websites, apps, software, servers, and devices.

Please read the product-specific details in this privacy statement, which
provide additional relevant information. This statement applies to the
interactions Microsoft has with you and the Microsoft products listed below, as
well as other Microsoft products that display this statement.

Young people may prefer starting with the Privacy for young people page. That
page highlights information that may be helpful for young people.

The most recent version of this privacy statement can be found at
aka.ms/privacy.

Personal data we collect
How we use personal data
Reasons we share personal data
How to access and control your personal data
Cookies and similar technologies
Products provided by your organisation – notice to end users
Microsoft account
Collection of data from children
Other important privacy information
Security of personal data
Where we store and process personal data
Our retention of personal data
California Consumer Privacy Act
Advertising
Speech recognition technologies
Preview or free-of-charge releases
Changes to this privacy statement
How to contact us
Product-specific details:
Enterprise and developer products
Enterprise online services
Enterprise and developer software and appliances
Productivity and communications products
Microsoft 365
Microsoft Teams
OneDrive
Outlook
Skype
Surface Duo
LinkedIn
Search, Microsoft Edge, and artificial intelligence
Bing
Cortana
Microsoft Edge
Microsoft Translator
SwiftKey
Windows
Activation
Activity history
Advertising ID
Diagnostics
Feedback Hub
Location services and recording
Security and safety features
Speech, Voice Activation, Inking, and Typing
Sync and backup settings
Update Services
Web browsers—Microsoft Edge Legacy and Internet Explorer
Windows apps
Windows Media Player
Windows Hello
Windows Search
Your Phone
Entertainment and related services
Xbox
Microsoft Store
MSN
Groove Music and Movies & TV
Silverlight
Windows Mixed Reality
Cookies

Most Microsoft sites use cookies, small text files placed on your device which
web servers utilise in the domain that placed the cookie can retrieve later. We
use cookies to store your preferences and settings, help with sign-in, provide
targeted ads and analyse site operations. For more information, see the Cookies
and similar technologies section of this privacy statement.

EU-U.S. and Swiss-U.S. Privacy Shield

Microsoft adheres to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield
frameworks, although Microsoft does not rely on the EU-U.S. Privacy Shield
Framework as a legal basis for transfers of personal data in light of the
judgment of the Court of Justice of the EU in Case C-311/18. To learn more,
visit the U.S. Department of Commerce’s Privacy Shield website.

If you have a privacy concern, complaint, or question for the Microsoft Chief
Privacy Officer or EU Data Protection Officer, please contact us by using our
web form. For more information about contacting Microsoft, including Microsoft
Ireland Operations Limited, see the How to contact us section of this privacy
statement.

Personal data we collectPersonal data we collect

--------------------------------------------------------------------------------

Microsoft collects data from you, through our interactions with you and through
our products. You provide some of this data directly, and we get some of it by
collecting data about your interactions, use, and experiences with our products.
The data we collect depends on the context of your interactions with Microsoft
and the choices you make, including your privacy settings and the products and
features you use. We also obtain data about you from third parties.

If you represent an organisation, such as a business or school, that utilises
Enterprise and Developer Products from Microsoft, please see the Enterprise and
developer products section of this privacy statement to learn how we process
your data. If you are an end user of a Microsoft product or a Microsoft account
provided by your organisation, please see the Products provided by your
organisation and the Microsoft account sections for more information.

You have choices when it comes to the technology you use and the data you share.
When we ask you to provide personal data, you can decline. Many of our products
require some personal data to provide you with a service. If you choose not to
provide data required to provide you with a product or feature, you cannot use
that product or feature. Likewise, where we need to collect personal data by law
or to enter into or carry out a contract with you, and you do not provide the
data, we will not be able to enter into the contract; or if this relates to an
existing product you’re using, we may have to suspend or cancel it. We will
notify you if this is the case at the time. Where providing the data is
optional, and you choose not to share personal data, features like
personalisation that use such data will not work for you.

Microsoft collects data from you, through our interactions with you and through
our products for a variety of purposes described below, including to operate
effectively and provide you with the best experiences with our products. You
provide some of this data directly, such as when you create a Microsoft account,
administer your organisation’s licensing account, submit a search query to Bing,
register for a Microsoft event, speak a voice command to Cortana, upload a
document to OneDrive, sign up for Microsoft 365, or contact us for support. We
get some of it by collecting data about your interactions, use, and experience
with our products and communications.

We rely on a variety of legal reasons and permissions (sometimes called “legal
bases”) to process data, including with your consent, a balancing of legitimate
interests, necessity to enter into and perform contracts, and compliance with
legal obligations, for a variety of purposes described below.

We also obtain data from third parties. We protect data obtained from third
parties according to the practices described in this statement, plus any
additional restrictions imposed by the source of the data. These third-party
sources vary over time and include:

* Data brokers from which we purchase demographic data to supplement the data
we collect.
* Services that make user-generated content from their service available to
others, such as local business reviews or public social media posts.
* Communication services, including email providers and social networks, when
you give us permission to access your data on such third-party services or
networks.
* Service providers that help us determine your device’s location.
* Partners with which we offer co-branded services or engage in joint marketing
activities.
* Developers who create experiences through or for Microsoft products.
* Third parties that deliver experiences through Microsoft products.
Publicly-available sources, such as open public sector, academic, and
commercial data sets and other data sources.

You have choices when it comes to the technology you use and the data you share.
When you are asked to provide personal data, you can decline. Many of our
products require some personal data to operate and provide you with a service.
If you choose not to provide data required to operate and provide you with a
product or feature, you cannot use that product or feature. Likewise, where we
need to collect personal data by law or to enter into or carry out a contract
with you, and you do not provide the data, we will not be able to enter into the
contract; or if this relates to an existing product you’re using, we may have to
suspend or cancel it. We will notify you if this is the case at the time. Where
providing the data is optional, and you choose not to share personal data,
features like personalisation that use the data will not work for you.

The data we collect depends on the context of your interactions with Microsoft
and the choices you make (including your privacy settings), the products and
features you use, your location, and applicable law.

The data we collect can include the following:

Name and contact data. Your first and last names, email address, postal address,
phone number and other similar contact data.

Credentials. Passwords, password hints, and similar security information used
for authentication and account access.

Demographic data. Data about you such as your age, gender, country and preferred
language.

Payment data. Data to process payments, such as your payment instrument number
(such as a credit card number) and the security code associated with your
payment instrument.

Subscription and licensing data. Information about your subscriptions, licences
and other entitlements.

Interactions. Data about your use of Microsoft products. In some cases, such as
search queries, this is data you provide in order to make use of the products.
In other cases, such as error reports, this is data we generate. Other examples
of interactions data include:

* Device and usage data. Data about your device and the product and features
you use, including information about your hardware and software, how our
products perform, as well as your settings. For example:
* Payment and account history. Data about the items you purchase and
activities associated with your account.
* Browse history. Data about the webpages you visit.
* Device, connectivity and configuration data. Data about your device, your
device configuration and nearby networks. For example, data about the
operating systems and other software installed on your device, including
product keys. In addition, IP address, device identifiers (such as the IMEI
number for phones), regional and language settings and information about
WLAN access points near your device.
* Error reports and performance data. Data about the performance of the
products and any problems you experience, including error reports. Error
reports (sometimes called “crash dumps”) can include details of the
software or hardware related to an error, contents of files opened when an
error occurred, and data about other software on your device.
* Troubleshooting and help data. Data you provide when you contact Microsoft
for help, such as the products you use, and other details that help us
provide support. For example, contact or authentication data, the content
of your chats and other communications with Microsoft, data about the
condition of your device, and the products you use related to your help
enquiry. When you contact us, such as for customer support, phone
conversations or chat sessions with our representatives may be monitored
and recorded.
* Bot usage data. Interactions with third-party bots and skills available
through Microsoft products.
* Interests and favourites. Data about your interests and favourites, such as
the sports teams you follow, the programming languages you prefer, the stocks
you track or cities you add to track things like weather or traffic. In
addition to those you explicitly provide, your interests and favourites can
also be inferred or derived from other data we collect.
* Content consumption data. Information about media content (e.g., TV, video,
music, audio, text books, apps, and games) you access through our products.
* Searches and commands. Search queries and commands when you use Microsoft
products with search or related productivity functionality.
* Voice data. Your voice data, sometimes referred to as “voice clips”, such as
search queries, commands, or dictation you speak, which may include
background sounds.
* Text, inking, and typing data. Text, inking, and typing data and related
information. For example, when we collect inking data, we collect information
about the placement of your inking instrument on your device.
* Images. Images and related information, such as picture metadata. For
example, we collect the image you provide when you use a Bing image-enabled
service.
* Contacts and relationships. Data about your contacts and relationships if you
use a product to share information with others, manage contacts, communicate
with others, or improve your productivity.
* Social data. Information about your relationships and interactions between
you, other people, and organisations, such as types of engagement (e.g.
likes, dislikes, events, etc.) related to people and organisations.
* Location data. Data about your device’s location, which can be either precise
or imprecise. For example, we collect location data using Global Navigation
Satellite System (GNSS) (e.g., GPS) and data about nearby cell towers and
Wi-Fi hotspots. Location can also be inferred from a device’s IP address or
data in your account profile that indicates where it is located with less
precision, such as at a city or postcode level.
* Other input. Other inputs provided when you use our products. For example,
data such as the buttons you press on an Xbox wireless controller using the
Xbox network, skeletal tracking data when you use Kinect, and other sensor
data, like the number of steps you take, when you use devices that have
applicable sensors. And, if you use Spend, at your direction, we also collect
financial transaction data from your credit card issuer to provide the
service. If you attend an in-store event, we collect the data you provide to
us when registering for or during the event and if you enter into a prize
promotion, we collect the data you input into the entry form.

Content. Content of your files and communications you input, upload, receive,
create, and control. For example, if you transmit a file using Skype to another
Skype user, we need to collect the content of that file to display it to you and
the other user. If you receive an email using Outlook.com, we need to collect
the content of that email to deliver it to your inbox, display it to you, enable
you to reply to it, and store it for you until you choose to delete it. Other
content we collect when providing products to you include:

* Communications, including audio, video, text (typed, inked, dictated, or
otherwise), in a message, email, call, meeting request, or chat.
* Photos, images, songs, movies, software, and other media or documents you
store, retrieve, or otherwise process with our cloud.

Video or recordings. Recordings of events and activities at Microsoft buildings,
retail spaces, and other locations. If you enter Microsoft Store locations or
other facilities, or attend a Microsoft event that is recorded, we may process
your image and voice data.

Feedback and ratings. Information you provide to us and the content of messages
you send to us, such as feedback, survey data, and product reviews you write.

Traffic data. Data generated through your use of Microsoft’s communications
services. Traffic data indicates with whom you have communicated and when your
communications occurred. We will process your traffic data only as required to
provide, maintain, and improve our communications services and we do so with
your consent.

Product-specific sections below describe data collection practices applicable to
use of those products.

Learn more
Top of page
How we use personal dataHow we use personal data

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Microsoft uses the data we collect to provide you with rich, interactive
experiences. In particular, we use data to:

* Provide our products, which includes updating, securing, and troubleshooting,
as well as providing support. It also includes sharing data, when it is
required to provide the service or carry out the transactions you request.
* Improve and develop our products.
* Personalise our products and make recommendations.
* Advertise and market to you, which includes sending promotional
communications, targeting advertising, and presenting you with relevant
offers.

We also use the data to operate our business, which includes analysing our
performance, meeting our legal obligations, developing our workforce and doing
research.

In carrying out these purposes, we combine data we collect from different
contexts (for example, from your use of two Microsoft products) or obtain from
third parties to give you a more seamless, consistent and personalised
experience, to make informed business decisions, and for other legitimate
purposes.

Our processing of personal data for these purposes includes both automated and
manual (human) methods of processing. Our automated methods often are related to
and supported by our manual methods. For example, our automated methods include
artificial intelligence (AI), which we think of as a set of technologies that
enable computers to perceive, learn, reason, and assist in decision-making to
solve problems in ways that are similar to what people do. To build, train, and
improve the accuracy of our automated methods of processing (including AI), we
manually review some of the predictions and inferences produced by the automated
methods against the underlying data from which the predictions and inferences
were made. For example, we manually review short snippets of voice data that we
have taken steps to de-identify to improve our speech recognition technologies.
This manual review may be conducted by Microsoft employees or vendors who are
working on Microsoft’s behalf.

Microsoft uses the data we collect to provide you rich, interactive experiences.
In particular, we use data to:

We also use the data to operate our business, which includes analysing our
performance, meeting our legal obligations, developing our workforce and doing
research.

For these purposes, we combine data we collect from different contexts (for
example, from your use of two Microsoft products). For example, Cortana may use
information from your calendar to suggest action items in a heads-up email, and
Microsoft Store uses information about the apps and services you use to make
personalised app recommendations. However, we have built in technological and
procedural safeguards designed to prevent certain data combinations where
required by law. For example, where required by law, we store data we collect
from you when you are unauthenticated (not signed in) separately from any
account information that directly identifies you, such as your name, email
address, or phone number.

When we process personal data about you, we do so with your consent and/or as
required to provide the products you use, operate our business, meet our
contractual and legal obligations, protect the security of our systems and our
customers, or fulfil other legitimate interests of Microsoft as described in
this section and in the Reasons we share personal data section of this privacy
statement. When we transfer personal data from the European Economic Area, we do
so based on a variety of legal mechanisms, as described in the Where we store
and process personal data section of this privacy statement.

More on the purposes of processing:

* Provide our products. We use data to operate our products and provide you
with rich, interactive experiences. For example, if you use OneDrive, we
process the documents you upload to OneDrive to enable you to retrieve,
delete, edit, forward, or otherwise process it, at your direction as part of
the service. Or, for example, if you enter a search query in the Bing search
engine, we use that query to display search results to you. Additionally, as
communications are a feature of various products, programmes and activities,
we use data to contact you. For example, we may contact you by phone or email
or other means to inform you when a subscription is ending or discuss your
licensing account. We also communicate with you to secure our products, for
example by letting you know when product updates are available.
* Product improvement. We use data to continually improve our products,
including adding new features or capabilities. For example, we use error
reports to improve security features, search queries and clicks in Bing to
improve the relevancy of the search results, usage data to determine what new
features to prioritise, and voice data to develop and improve speech
recognition accuracy.
* Personalisation. Many products include personalised features, such as
recommendations that enhance your productivity and enjoyment. These features
use automated processes to tailor your product experiences based on the data
we have about you, such as inferences we make about you and your use of the
product, activities, interests, and location. For example, depending on your
settings, if you stream movies in a browser on your Windows device, you may
see a recommendation for an app from the Microsoft Store that streams more
efficiently. If you have a Microsoft account, with your permission, we can
sync your settings on several devices. Many of our products provide controls
to disable personalised features.
* Product activation. We use data—such as device and application type,
location, and unique device, application, network, and subscription
identifiers—to activate products that require activation.
* Product development. We use data to develop new products. For example, we use
data, often de-identified, to better understand our customers’ computing and
productivity needs which can shape the development of new products.
* Customer support. We use data to troubleshoot and diagnose product problems,
repair customers’ devices, and provide other customer care and support
services, including to help us provide, improve, and secure the quality of
our products, services, and training, and to investigate security incidents.
Call recording data may also be used to authenticate or identify you based on
your voice to enable Microsoft to provide support services and investigate
security incidents.
* Help secure and troubleshoot. We use data to help secure and troubleshoot our
products. This includes using data to protect the security and safety of our
products and customers, detecting malware and malicious activities,
troubleshooting performance and compatibility issues to help customers get
the most out of their experiences, and notifying customers of updates to our
products. This may include using automated systems to detect security and
safety issues.
* Safety. We use data to protect the safety of our products and our customers.
Our security features and products can disrupt the operation of malicious
software and notify users if malicious software is found on their devices.
For example, some of our products, such as Outlook.com or OneDrive,
systematically scan content in an automated manner to identify suspected
spam, viruses, abusive actions, or URLs that have been flagged as fraud,
phishing, or malware links; and we reserve the right to block delivery of a
communication or remove content if it violates our terms. In accordance with
European Union Regulation (EU) 2021/1232, we have invoked the derogation
permitted by that Regulation from Articles 5(1) and 6(1) of EU Directive
2002/58/EC. We use scanning technologies to create digital signatures (known
as “hashes”) of certain images and video content on our systems. These
technologies then compare the hashes they generate with hashes of reported
child sexual exploitation and abuse imagery (known as a “hash set”), in a
process called “hash matching”. Microsoft obtains hash sets from
organisations that act in the public interest against child sex abuse. This
can result in sharing information with the National Centre for Missing and
Exploited Children (NCMEC) and law enforcement authorities.
* Updates. We use data we collect to develop product updates and security
patches. For example, we may use information about your device’s
capabilities, such as available memory, to provide you a software update or
security patch. Updates and patches are intended to maximise your experience
with our products, help you protect the privacy and security of your data,
provide new features, and evaluate whether your device is ready to process
such updates.
* Promotional communications. We use data we collect to deliver promotional
communications. You can sign up for email subscriptions and choose whether
you wish to receive promotional communications from Microsoft by email, SMS,
physical mail and telephone. For information about managing your contact
data, email subscriptions, and promotional communications, see the How to
access and control your personal data section of this privacy statement.
* Relevant offers. Microsoft uses data to provide you with relevant and
valuable information regarding our products. We analyse data from a variety
of sources to predict the information that will be most interesting and
relevant to you and deliver such information to you in a variety of ways. For
example, we may predict your interest in gaming and communicate with you
about new games you may like.
* Advertising. Microsoft does not use what you say in email, chat, video calls
or voicemail, or your documents, photos or other personal files to target ads
to you. We use data we collect through our interactions with you, through
some of our products, and on third-party web properties, for advertising in
our products and on third-party properties. We may use automated processes to
help make advertising more relevant to you. For more information about how
your data is used for advertising, see the Advertising section of this
privacy statement.
* Prize promotions and events. We use your data to administer prize promotions
and events available in our physical Microsoft Stores. For example, if you
enter into a prize promotion, we may use your data to select a winner and
provide the prize to you if you win. Or, if you register for a coding
workshop or gaming event, we will add your name to the list of expected
attendees.
* Transacting commerce. We use data to carry out your transactions with us. For
example, we process payment information to provide customers with product
subscriptions and use contact information to deliver goods purchased from the
Microsoft Store.
* Reporting and business operations. We use data to analyse our operations and
perform business intelligence. This enables us to make informed decisions and
report on the performance of our business.
* Protecting rights and property. We use data to detect and prevent fraud,
resolve disputes, enforce agreements, and protect our property. For example,
we use data to confirm the validity of software licences to reduce piracy. We
may use automated processes to detect and prevent activities that violate our
rights and the rights of others, such as fraud.
* Legal compliance. We process data to comply with law. For example, we use the
age of our customers to assist us in meeting our obligations to protect
children’s privacy. We also process contact information and credentials to
help customers exercise their data protection rights.
* Research. With appropriate technical and organisational measures to safeguard
individuals’ rights and freedoms, we use data to conduct research, including
for public interest and scientific purposes.

Learn more
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Reasons we share personal dataReasons we share personal data

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We share your personal data with your consent or to complete any transaction or
provide any product you have requested or authorised. We also share data with
Microsoft-controlled affiliates and subsidiaries; with vendors working on our
behalf; when required by law or to respond to legal process; to protect our
customers; to protect lives; to maintain the security of our products; and to
protect the rights and property of Microsoft and its customers.

We share your personal data with your consent or as necessary to complete any
transaction or provide any product you have requested or authorised. For
example, we share your content with third parties when you tell us to do so,
such as when you send an email to a friend, share photos and documents on
OneDrive, or link accounts with another service. If you use a Microsoft product
provided by an organisation you are affiliated with, such as an employer or
school, or use an email address provided by such organisation to access
Microsoft products, we share certain data, such as interaction data and
diagnostic data to enable your organisation to manage the products. When you
provide payment data to make a purchase, we will share payment data with banks
and other entities that process payment transactions or provide other financial
services, and for fraud prevention and credit risk reduction.

In addition, we share personal data among Microsoft-controlled affiliates and
subsidiaries. We also share personal data with vendors or agents working on our
behalf for the purposes described in this statement. For example, companies
we've hired to provide customer service support or assist in protecting and
securing our systems and services may need access to personal data to provide
those functions. In such cases, these companies must abide by our data privacy
and security requirements and are not allowed to use personal data they receive
from us for any other purpose. We may also disclose personal data as part of a
corporate transaction such as a merger or sale of assets.

Finally, we will retain, access, transfer, disclose, and preserve personal data,
including your content (such as the content of your emails in Outlook.com, or
files in private folders on OneDrive), when we have a good faith belief that
doing so is necessary to do any of the following:

* Comply with applicable law or respond to valid legal process, including from
law enforcement or other government agencies.
* Protect our customers, for example, to prevent spam or attempts to defraud
users of our products, or to help prevent the loss of life or serious injury
of anyone.
* Operate and maintain the security of our products, including to prevent or
stop an attack on our computer systems or networks.
* Protect the rights or property of Microsoft, including enforcing the terms
governing the use of the services—however, if we receive information
indicating that someone is using our services to traffic in stolen
intellectual or physical property of Microsoft, we will not inspect a
customer's private content ourselves, but we may refer the matter to law
enforcement.

For more information about data we disclose in response to requests from law
enforcement and other government agencies, please see our Law Enforcement
Requests Report.

Please note that some of our products include links to or otherwise enable you
to access products of third parties whose privacy practices differ from those of
Microsoft. If you provide personal data to any of those products, your data is
governed by their privacy policies.

Learn more
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How to access and control your personal dataHow to access and control your
personal data

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You can also make choices about the collection and use of your data by
Microsoft. You can control your personal data that Microsoft has obtained, and
exercise your data protection rights, by contacting Microsoft or using various
tools we provide. In some cases, your ability to access or control your personal
data will be limited, as required or permitted by applicable law. How you can
access or control your personal data will also depend on which products you use.
For example, you can:

* Control the use of your data for interest-based advertising from Microsoft by
visiting our opt-out page.
* Choose whether you wish to receive promotional emails, SMS messages,
telephone calls and postal mail from Microsoft.
* Access and clear some of your data through the Microsoft privacy dashboard.

Not all personal data processed by Microsoft can be accessed or controlled via
the tools above. If you want to access or control personal data processed by
Microsoft that is not available via the tools above or directly through the
Microsoft products you use, you can always contact Microsoft at the address in
the How to contact us section or by using our web form.

We provide aggregate metrics about user requests to exercise their data
protection rights via the Microsoft Privacy Report.

You can access and control your personal data that Microsoft has obtained with
tools Microsoft provides to you, which are described below, or by contacting
Microsoft. For instance:

* If Microsoft obtained your consent to use your personal data, you can
withdraw that consent at any time.
* You can request access to, erasure of, and updates to your personal data.
* If you’d like to port your data elsewhere, you can use tools Microsoft
provides to do so, or if none are available, you can contact Microsoft for
assistance.

You can also object to or restrict the use of your personal data by Microsoft.
For example, you can object at any time to our use of your personal data:

* For direct marketing purposes.
* Where we are performing a task in the public interest or pursuing our
legitimate interests or those of a third party.

You may have these rights under applicable laws, including the EU General Data
Protection Regulation (GDPR), but we offer them regardless of your location. In
some cases, your ability to access or control your personal data will be
limited, as required or permitted by applicable law.

If your organisation, such as your employer, school or service provider,
provides you with access to and is administering your use of Microsoft products,
contact your organisation to learn more about how to access and control your
personal data.

You can access and control your personal data that Microsoft has obtained, and
exercise your data protection rights, using various tools we provide. The tools
most useful to you will depend on our interactions with you and your use of our
products. Here is a general list of tools we provide to help you control your
personal data; specific products may provide additional controls.

* Bing. If you are signed into Bing, you can view and clear your search history
on your privacy dashboard. If you are not signed into Bing, you can view and
clear search history associated to your device in your Bing settings.
* Cortana. You can control some of the data Cortana accesses or stores in your
Cortana settings.
* Microsoft account. If you wish to access, edit, or remove the profile
information and payment information in your Microsoft account, change your
password, add security information or close your account, you can do so by
visiting the Microsoft account website.
* If you have a Microsoft Developer Network (MSDN) public profile, you can
access and edit your data by signing in at MSDN forum.
* Microsoft privacy dashboard. You can control some of the data Microsoft
processes through your use of a Microsoft account on the Microsoft privacy
dashboard. From here, for example, you can view and clear the browsing,
search, and location data associated with your Microsoft account.
* Microsoft Store.You can access your Microsoft Store profile and account
information by visiting Microsoft Store and selecting View account or Order
history.
* Microsoft Teams for personal use. You can find out how to export or delete
Teams data relating to your personal Microsoft account by visiting this page.
* OneDrive. You can view, download, and delete your files and photos in
OneDrive by signing into your OneDrive.
* Outlook.com. You can download your emails in Outlook.com by signing into your
account and navigating to your Privacy and data settings.
* Skype. If you wish to access, edit, or remove some profile and payment
information for Skype or change your password, sign in to your account. If
you wish to export your Skype chat history and files shared on Skype, you can
request a copy.
* Volume Licensing Service Centre (VLSC). If you are a Volume Licensing
customer, you can control your contact information and subscription and
licensing data in one location by visiting the Volume Licensing Service
Centre website.
* Xbox. If you use the Xbox network or Xbox.com, you can view or edit your
personal data, including billing and account information, privacy settings,
and online safety and data sharing preferences by accessing My Xbox on the
Xbox console or on the Xbox.com website.

Your communications preferences

You can choose whether you wish to receive promotional communications from
Microsoft by email, SMS, physical mail and telephone. If you receive promotional
email or SMS messages from us and would like to opt out, you can do so by
following the directions in that message. You can also make choices about the
receipt of promotional email, telephone calls, and postal mail by signing-in
with your personal Microsoft account, and viewing your communication permissions
where you can update contact information, manage Microsoft-wide contact
preferences, opt out of email subscriptions, and choose whether to share your
contact information with Microsoft partners. If you do not have a personal
Microsoft account, you can manage your Microsoft email contact preferences by
using this web form. These choices do not apply to mandatory service
communications that are part of certain Microsoft products, programmes,
activities or to surveys or other informational communications that have their
own unsubscribe method.

Your advertising choices

To opt out of receiving interest-based advertising from Microsoft, visit our
opt-out page. When you opt out, your preference is stored in a cookie that is
specific to the web browser you are using. The opt-out cookie has an expiration
date of five years. If you delete the cookies on your device, you need to opt
out again.

You can also link your opt-out choice with your personal Microsoft account. It
will then apply on any device where you use that account and will continue to
apply until someone signs in with a different personal Microsoft account on that
device. If you delete the cookies on your device, you will need to sign in again
for the settings to apply.

For Microsoft-controlled advertising that appears in apps on Windows, you may
use the opt-out linked to your personal Microsoft account, or opt out of
interest-based advertising by turning off the advertising ID in Windows
settings.

Because the data used for interest-based advertising is also used for other
required purposes (including providing our products, analytics, and fraud
detection), opting out of interest-based advertising does not stop that data
collection. You will continue to get ads, although they may be less relevant to
you.

You can opt out of receiving interest-based advertising from third parties we
partner with by visiting their sites (see above).

Browser-based controls

When you use a browser, you can control your personal data using certain
features. For example:

* Cookie controls. You can control the data stored by cookies and withdraw
consent to cookies by using the browser-based cookie controls described in
the Cookies section of this privacy statement.
* Tracking protections. You can control the data third-party sites can collect
about you using Tracking Protection in Internet Explorer (versions 9 and up)
and Microsoft Edge. This feature will block third-party content, including
cookies, from any site that is listed in a Tracking Protection List you add.
* Browser controls for "Do Not Track." Some browsers have incorporated "Do Not
Track" (DNT) features that can send a signal to the websites you visit
indicating you do not wish to be tracked. Because there is not yet a common
understanding of how to interpret the DNT signal, Microsoft services do not
currently respond to browser DNT signals. We continue to work with the online
industry to define a common understanding of how to treat DNT signals. In the
meantime, you can use the range of other tools we provide to control data
collection and use, including the ability to opt out of receiving
interest-based advertising from Microsoft as described above.

Learn more
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Cookies and similar technologiesCookies and similar technologies

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Cookies are small text files placed on your device to store data that can be
recalled by a web server in the domain that placed the cookie. We use cookies
and similar technologies for storing and honouring your preferences and
settings, enabling you to sign-in, providing interest-based advertising,
combating fraud, analysing how our products perform and fulfilling other
legitimate purposes. Microsoft apps use additional identifiers, such as the
advertising ID in Windows described in the Advertising ID section of this
privacy statement, for similar purposes.

We also use “web beacons” to help deliver cookies and gather usage and
performance data. Our websites may include web beacons, cookies, or similar
technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web
beacons, and similar technologies. For example, you can use controls in your
internet browser to limit how the websites you visit are able to use cookies and
to withdraw your consent by clearing or blocking cookies.

Cookies are small text files placed on your device to store data that can be
recalled by a web server in the domain that placed the cookie. This data often
consists of a string of numbers and letters that uniquely identifies your
computer, but it can contain other information as well. Some cookies are placed
by third parties acting on our behalf. We use cookies and similar technologies
to store and honour your preferences and settings, enable you to sign-in,
provide interest-based advertising, combat fraud, analyse how our products
perform and fulfil other legitimate purposes described below. Microsoft apps use
additional identifiers, such as the advertising ID in Windows, for similar
purposes, and many of our websites and applications also contain web beacons or
other similar technologies, as described below.

Our use of cookies and similar technologies

Microsoft uses cookies and similar technologies for several purposes, depending
on the context or product, including:

* Storing your preferences and settings. We use cookies to store your
preferences and settings on your device, and to enhance your experiences. For
example, depending on your settings, if you enter your city or postcode to
get local news or weather information on a Microsoft website, we store that
data in a cookie so that you will see the relevant local information when you
return to the site. Saving your preferences with cookies, such as your
preferred language, prevents you from having to set your preferences
repeatedly. If you opt out of interest-based advertising, we store your
opt-out preference in a cookie on your device. Similarly, in scenarios where
we obtain your consent to place cookies on your device, we store your choice
in a cookie.
* Sign-in and authentication. We use cookies to authenticate you. When you sign
in to a website using your personal Microsoft account, we store a unique ID
number, and the time you signed in, in an encrypted cookie on your device.
This cookie allows you to move from page to page within the site without
having to sign in again on each page. You can also save your sign-in
information so you do not have to sign in each time you return to the site.
* Security. We use cookies to process information that helps us secure our
products, as well as detect fraud and abuse.
* Storing information you provide to a website. We use cookies to remember
information you shared. When you provide information to Microsoft, such as
when you add products to a shopping cart on Microsoft websites, we store the
data in a cookie for the purpose of remembering the information.
* Social media. Some of our websites include social media cookies, including
those that enable users who are signed in to the social media service to
share content via that service.
* Feedback. Microsoft uses cookies to enable you to provide feedback on a
website.
* Interest-based advertising. Microsoft uses cookies to collect data about your
online activity and identify your interests so that we can provide
advertising that is most relevant to you. You can opt out of receiving
interest-based advertising from Microsoft as described in the How to access
and control your personal data section of this privacy statement. Where
required, we obtain your opt-in consent to use cookies for behavioural
advertising.
* Showing advertising. Microsoft uses cookies to record how many visitors have
clicked on an advertisement and to record which advertisements you have seen,
for example, so you do not see the same one repeatedly.
* Analytics. We use first- and third-party cookies and other identifiers to
gather usage and performance data. For example, we use cookies to count the
number of unique visitors to a web page or service and to develop other
statistics about the operations of our products.
* Performance. Microsoft uses cookies to understand and improve how our
products perform. For example, we use cookies to gather data that helps with
load balancing; this helps us keep our websites remain up and running.

Some of the cookies we commonly use are listed below. This list is not
exhaustive, but it is intended to illustrate the primary purposes for which we
typically set cookies. If you visit one of our websites, the site will set some
or all of the following cookies:

* MSCC. Contains user choices for most Microsoft properties.
* MUID, MC1, and MSFPC. Identifies unique web browsers visiting Microsoft
sites. These cookies are used for advertising, site analytics, and other
operational purposes.
* ANON. Contains the ANID, a unique identifier derived from your Microsoft
account, which is used for advertising, personalisation and operational
purposes. It is also used to preserve your choice to opt out of
interest-based advertising from Microsoft if you have chosen to associate the
opt-out with your Microsoft account.
* CC. Contains a country code as determined from your IP address.
* PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth, WLSSC, MSPProf. Helps to
authenticate you when you sign in with your Microsoft account.
* MC0. Detects whether cookies are enabled in the browser.
* MS0. Identifies a specific session.
* NAP. Contains an encrypted version of your country, postcode, age, gender,
language and occupation, if known, based on your Microsoft account profile.
* MH. Appears on co-branded sites where Microsoft is partnering with an
advertiser. This cookie identifies the advertiser, so the right ad is
selected.
* childinfo, kcdob, kcrelid, kcru, pcfm. Contains information that Microsoft
account uses within its pages in relation to child accounts.
* MR. This cookie is used by Microsoft to reset or refresh the MUID cookie.
* x-ms-gateway-slice. Identifies a gateway for load balancing.
* TOptOut. Records your decision not to receive interest-based advertising
delivered by Microsoft. Where required, we place this cookie by default and
remove it when you consent to interest-based advertising.

In addition to the cookies Microsoft sets when you visit our websites, third
parties can also set cookies when you visit Microsoft sites. For example:

* Companies we hire to provide services on our behalf, such as site analytics,
place cookies when you visit our sites.
* Companies that deliver content, such as videos or news, or ads on Microsoft
sites, place cookies on their own. These companies use the data they process
in accordance with their privacy policies, which may enable these companies
to collect and combine information about your activities across websites,
apps, or online services.

For a list of the third parties that set cookies on our websites, including
service providers acting on our behalf, please visit our third party cookie
inventory. On some of our websites, a list of third parties is available
directly on the site. The third parties on these sites may not be included in
the list on our third party cookie inventory.

How to control cookies

Most web browsers automatically accept cookies but provide controls that allow
you to block or delete them. For example, in Microsoft Edge, you can block or
delete cookies by selecting Settings > Privacy and services > Clear Browsing
data > Cookies and other site data. For more information about how to delete
your cookies in Microsoft browsers, see Microsoft Edge, Microsoft Edge Legacy or
Internet Explorer. If you use a different browser, refer to that browser’s
instructions.

Where required, we obtain your consent before placing optional cookies that are
not (i) strictly necessary to provide the website or (ii) for the purpose of
facilitating a communication. We separate these optional cookies by purpose,
such as for advertising and social media purposes. You may consent to certain
categories of optional cookies and not others. You also may adjust your choices
by clicking “Manage cookies” in the footer of the website or through the
settings made available on the website. Certain features of Microsoft products
depend on cookies. If you choose to block cookies, you cannot sign in or use
some of those features, and preferences that are dependent on cookies will be
lost. If you choose to delete cookies, any settings and preferences controlled
by those cookies, including advertising preferences, are deleted and will need
to be recreated.

Certain features of Microsoft products depend on cookies. If you choose to block
cookies, you cannot sign in or use some of those features, and preferences that
are dependent on cookies will be lost. If you choose to delete cookies, any
settings and preferences controlled by those cookies, including advertising
preferences, are deleted and will need to be recreated.

Additional privacy controls that can impact cookies, including the tracking
protections feature of Microsoft browsers, are described in the How to access
and control your personal data section of this privacy statement.

Our use of web beacons and analytics services

Some Microsoft webpages contain electronic tags known as web beacons that we use
to help deliver cookies on our websites, count users who have visited those
websites, and deliver co-branded products. We also include web beacons or
similar technologies in our electronic communications to determine whether you
open and act on them.

In addition to placing web beacons on our own websites, we sometimes work with
other companies to place our web beacons on their websites or in their
advertisements. This helps us to, for example, develop statistics on how often
clicking on an advertisement on a Microsoft website results in a purchase or
other action on the advertiser's website. It also allows us to understand your
activity on the website of a Microsoft partner in connection with your use of a
Microsoft product or service.

Finally, Microsoft products often contain web beacons or similar technologies
from third-party analytics providers, which help us compile aggregated
statistics about the effectiveness of our promotional campaigns or other
operations. These technologies enable the analytics providers to set or read
their own cookies or other identifiers on your device, through which they can
collect information about your online activities across applications, websites,
or other products. However, we prohibit these analytics providers from using web
beacons on our sites to collect or access information that directly identifies
you (such as your name or email address You can opt out of data collection or
use by some of these analytics providers by visiting any of the following sites:
Adjust, AppsFlyer, Clicktale, Flurry Analytics, Google Analytics (requires you
to install a browser add-on), Kissmetrics, Mixpanel, Nielsen, Acuity Ads,
WebTrends or Optimizely.

Other similar technologies

In addition to standard cookies and web beacons, our products can also use other
similar technologies to store and read data files on your computer. This is
typically done to maintain your preferences or to improve speed and performance
by storing certain files locally. But, like standard cookies, these technologies
can also store a unique identifier for your computer, which can then track
behaviour. These technologies include Local Shared Objects (or "Flash cookies")
and Silverlight Application Storage.

Local Shared Objects or "Flash cookies." Websites that use Adobe Flash
technologies can use Local Shared Objects or "Flash cookies" to store data on
your computer. To learn how to manage or block Flash cookies, go to the Flash
Player help page.

Silverlight Application Storage. Websites or applications that use Microsoft
Silverlight technology also have the ability to store data by using Silverlight
Application Storage. To learn how to manage or block such storage, see the
Silverlight section of this privacy statement.

Learn more
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Products provided by your organisation – notice to end usersProducts provided by
your organisation – notice to end users

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If you use a Microsoft product with an account provided by an organisation you
are affiliated with, such as your work or school account, that organisation can:

* Control and administer your Microsoft product and product account, including
controlling privacy-related settings of the product or product account.
* Access and process your data, including the interaction data, diagnostic
data, and the contents of your communications and files associated with your
Microsoft product and product accounts.

If you lose access to your work or school account (in event of change of
employment, for example), you may lose access to products and the content
associated with those products, including those you acquired on your own behalf,
if you used your work or school account to sign in to such products.

Many Microsoft products are intended for use by organisations, such as schools
and businesses. Please see the Enterprise and developer products section of this
privacy statement. If your organisation provides you with access to Microsoft
products, your use of the Microsoft products is subject to your organisation’s
policies, if any. You should direct your privacy enquiries, including any
requests to exercise your data protection rights, to your organisation’s
administrator. When you use social features in Microsoft products, other users
in your network may see some of your activity. To learn more about the social
features and other functionality, please review documentation or help content
specific to the Microsoft product. Microsoft is not responsible for the privacy
or security practices of our customers, which may differ from those set forth in
this privacy statement.

When you use a Microsoft product provided by your organisation, Microsoft’s
processing of your personal data in connection with that product is governed by
a contract between Microsoft and your organisation. Microsoft processes your
personal data to provide the product to your organisation and you, and in some
cases for Microsoft’s business operations related to providing the product as
described in the Enterprise and developer products section. As mentioned above,
if you have questions about Microsoft’s processing of your personal data in
connection with providing products to your organisation, please contact your
organisation. If you have questions about Microsoft’s business operations in
connection with providing products to your organisation as provided in the
Product Terms, please contact Microsoft as described in the How to contact us
section. For more information on our business operations, please see the
Enterprise and developer products section.

For Microsoft products provided by your K-12 school, including Microsoft 365
Education, Microsoft will:

* not collect or use student personal data beyond that needed for authorised
educational or school purposes;
* not sell or rent student personal data;
* not use or share student personal data for advertising or similar commercial
purposes, such as behavioural targeting of advertisements to students;
* not build a personal profile of a student, other than for supporting
authorised educational or school purposes or as authorised by the parent,
guardian or student of appropriate age; and
* require that our vendors with whom student personal data is shared to deliver
the educational service, if any, are obligated to implement these same
commitments for student personal data.

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Microsoft accountMicrosoft account

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With a Microsoft account, you can sign in to Microsoft products, as well as
those of select Microsoft partners. Personal data associated with your Microsoft
account includes credentials, name and contact data, payment data, device and
usage data, your contacts, information about your activities, and your interests
and favourites. Signing in to your Microsoft account enables personalisation and
consistent experiences across products and devices, permits you to use cloud
data storage, allows you to make payments using payment instruments stored in
your Microsoft account and enables other features.

There are three types of Microsoft account:

* When you create your own Microsoft account tied to your personal email
address, we refer to that account as a personal Microsoft account.
* When you or your organisation (such as an employer or your school) create
your Microsoft account tied to your email address provided by that
organisation, we refer to that account as a work or school account.
* When you or your service provider (such as a cable or internet service
provider) create your Microsoft account tied to your email address with your
service provider’s domain, we refer to that account as a third-party account.

If you sign into a service offered by a third party with your Microsoft account,
you will share with that third party the account data required by that service.

With a Microsoft account, you can sign into Microsoft products, as well as those
of select Microsoft partners. Personal data associated with your Microsoft
account includes credentials, name and contact data, payment data, device and
usage data, your contacts, information about your activities, and your interests
and favourites. Signing into your Microsoft account enables personalisation,
consistent experiences across products and devices, permits you to use cloud
data storage, allows you to make payments using payment instruments stored in
your Microsoft account, and enables other features. There are three types of
Microsoft account:

Personal Microsoft accounts. The data associated with your personal Microsoft
account, and how that data is used, depends on how you use the account.

* Creating your Microsoft account. When you create a personal Microsoft
account, you will be asked to provide certain personal data and we will
assign a unique ID number to identify your account and associated
information. While some products, such as those involving payment, require a
real name, you can sign in to and use other Microsoft products without
providing your real name. Some data you provide, such as your display name,
email address, and phone number, can be used to help others find and connect
with you within Microsoft products. For example, people who know your display
name, email address, or phone number can use it to search for you on Skype or
Microsoft Teams for personal use and send you an invite to connect with them.
Note that if you use a work or school email address to create a personal
Microsoft account, your employer or school may gain access to your data. In
some cases, you will need to change the email address to a personal email
address in order to continue accessing consumer-oriented products (such as
the Xbox network).
* Signing in to Microsoft account. When you sign in to your Microsoft account,
we create a record of your sign-in, which includes the date and time,
information about the product you signed in to, your sign-in name, the unique
number assigned to your account, a unique identifier assigned to your device,
your IP address, and your operating system and browser version.
* Signing in to Microsoft products. Signing in to your account enables improved
personalisation, provides seamless and consistent experiences across products
and devices, permits you to access and use cloud data storage, allows you to
make payments using payment instruments stored in your Microsoft account and
enables other enhanced features and settings. When you sign in to your
account, you will stay signed in until you sign out. If you add your
Microsoft account to a Windows device (version 8 or higher), Windows will
automatically sign you in to products that use Microsoft account when you
access those products on that device. When you are signed in, some products
will display your name or username and your profile photo (if you have added
one to your profile) as part of your use of Microsoft products, including in
your communications, social interactions, and public posts.
* Signing in to third-party products. If you sign in to a third-party product
with your Microsoft account, you will share data with the third party in
accordance with the third party’s privacy policy. The third party will also
receive the version number assigned to your account (a new version number is
assigned each time you change your sign-in data); and information that
describes whether your account has been deactivated. If you share your
profile data, the third-party can display your name or username and your
profile photo (if you have added one to your profile) when you are signed in
to that third-party product. If you chose to make payments to third-party
merchants using your Microsoft account, Microsoft will pass information
stored in your Microsoft account to the third-party or its vendors (e.g.
payment processors) as necessary to process your payment and fulfil your
order (such as name, credit card number, billing and shipping addresses and
relevant contact information). The third-party can use or share the data it
receives when you sign-in or make a purchase according to its own practices
and policies. You should carefully review the privacy statement for each
product you sign in to and each merchant you purchase from to determine how
it will use the data it collects.

Work or school accounts. The data associated with a work or school account, and
how it will be used, is generally similar to the use and collection of data
associated with a personal Microsoft account.

If your employer or school uses Azure Active Directory (AAD) to manage the
account it provides you, you can use your work or school account to sign-in to
Microsoft products, such as Microsoft 365 and Office 365, and third-party
products provided to you by your organisation. If required by your organisation,
you will also be asked to provide a phone number or an alternative email address
for additional security verification. And, if allowed by your organisation, you
may also use your work or school account to sign-in to Microsoft or third-party
products that you acquire for yourself.

If you sign in to Microsoft products with a work or school account, note:

* The owner of the domain associated with your email address may control and
administer your account, and access and process your data, including the
contents of your communications and files, including data stored in products
provided to you by your organisation and products you acquire by yourself.
* Your use of the products is subject to your organisation’s policies, if any.
You should consider both your organisation’s policies and whether you are
comfortable enabling your organisation to access your data before you choose
to use your work or school account to sign-in to products you acquire for
yourself.
* If you lose access to your work or school account (if you change employers,
for example), you may lose access to products, including content associated
with those products, you acquired on your own behalf if you used your work or
school account to sign in to such products.
* Microsoft is not responsible for the privacy or security practices of your
organisation, which may differ from those of Microsoft.
* If your organisation is administering your use of Microsoft products, please
direct your privacy enquiries, including any requests to exercise your data
subject rights, to your administrator. See also the Notice to end users
section of this privacy statement.
* If you are uncertain whether your account is a work or school account, please
contact your organisation.

Third-party accounts. The data associated with a third-party Microsoft account,
and how it will be used, is generally similar to the use and collection of data
associated with a personal Microsoft account. Your service provider has control
over your account, including the ability to access or delete your account. You
should carefully review the terms the third party provided you to understand
what it can do with your account.

Learn more
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Collection of data from childrenCollection of data from children

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When a Microsoft product collects age, and there is an age in your jurisdiction
under which parental consent or authorisation is required to use the product,
the product will either block users under that age or will ask them to provide
consent or authorisation from a parent or guardian before they can use it. We
will not knowingly ask children under that age to provide more data than is
required to provide for the product.

Once parental consent or authorisation is granted, the child's account is
treated much like any other account. The child can access communication
services, like Outlook and Skype, and can freely communicate and share data with
other users of all ages. Learn more about parental consent and Microsoft child
accounts.

Parents or guardians can change or revoke the consent choices previously made,
and review, edit or request the deletion of the personal data of the children
for whom they provided consent or authorisation. As the organiser of a Microsoft
family group, the parent or guardian can manage a child’s information and
settings on their Family Safety page and view and delete a child’s data on their
privacy dashboard.

Select Learn more below for more information about children and Xbox profiles.

Below is additional information about the collection of data from children as
related to Xbox.

What is Xbox? Xbox is the gaming and entertainment division of Microsoft. Xbox
hosts an online network that consists of software and enables online experiences
crossing multiple platforms. This network lets your child find and play games,
view content, and connect with friends on Xbox and other gaming and social
networks. Children can connect to the Xbox network using Xbox consoles, Windows
devices, and mobile devices (Android and iPhone).

Xbox consoles are devices your child can use to find and play games, movies,
music, and other digital entertainment. When they sign in to Xbox, in apps,
games or on a console, we assign a unique identifier to their device. For
instance, when their Xbox console is connected to the internet and they sign in
to the console, we identify which console and which version of the console’s
operating system they are using.

Xbox continues to provide new experiences in client apps that are connected to
and backed by services such as Xbox network and cloud gaming. When signed in to
an Xbox experience, we collect required data to help keep these experiences
reliable, up to date, secure, and performing as expected.

Data we collect when you create an Xbox profile. You as the parent or guardian
are required to consent to the collection of personal data from a child under 13
years old. With your permission, your child can have an Xbox profile and use the
online Xbox network. During the child Xbox profile creation, you will sign-in
with your own Microsoft account to verify that you are an adult organiser in
your Microsoft family group. We collect an alternative email address or phone
number to boost account security. If your child needs help accessing their
account, they will be able to use one of these alternates to validate they own
the Microsoft account.

We collect limited information about children, including name, birthdate, email
address, and region. When you sign your child up for an Xbox profile, they get a
gamertag (a public nickname) and a unique identifier. When you create your
child’s Xbox profile you consent to Microsoft collecting, using, and
sharing information based on their privacy and communication settings on the
Xbox online network. Your child’s privacy and communication settings are
defaulted to the most restrictive.

Data we collect. We collect information about your child’s use of Xbox services,
games, apps, and devices including:

* When they sign in and sign out of Xbox, purchase history, and content they
obtain.
* Which games they play and apps they use, their game progress, achievements,
play time per game, and other play statistics.
* Performance data about Xbox consoles, Xbox Game Pass and other Xbox apps, the
Xbox network, connected accessories, and network connection, including any
software or hardware errors.
* Content they add, upload, or share through the Xbox network, including text,
pictures, and video they capture in games and apps.
* Social activity, including chat data and interactions with other gamers, and
connections they make (friends they add and people who follow them) on the
Xbox network.

If your child uses an Xbox console or Xbox app on another device capable of
accessing the Xbox network, and that device includes a storage device (hard
drive or memory unit), usage data will be stored on the storage device and sent
to Microsoft the next time they sign in to Xbox, even if they have been playing
offline.

Xbox console diagnostic data. If your child uses an Xbox console, the console
will send required data to Microsoft. Required data is the minimum data
necessary to help keep Xbox safe, secure, up to date, and performing as
expected.

Game captures. Any player in a multiplayer game session can record video (game
clips) and capture screenshots of their view of the game play. Other players’
game clips and screenshots can capture your child’s in-game character and
gamertag during that session. If a player captures game clips and screenshots on
a PC, the resulting game clips might also capture audio chat if your child’s
privacy and communication settings on the Xbox online network allow it.

Captioning. During Xbox real-time (“party”) chat, players may activate a
voice-to-text feature that lets them view that chat as text. If a player
activates this feature, Microsoft uses the resulting text data to provide
captioning of chat for players who need it. This data may also be used to
provide a safe gaming environment and enforce the Community Standards for Xbox.

Data use. Microsoft uses the data we collect to improve gaming products and
experiences— making it safer and more fun over time. Data we collect also
enables us to provide your child with personalised, curated experiences. This
includes connecting them to games, content, services, and recommendations.

Xbox data viewable by others. When your child is using the Xbox network, their
online presence (which can be set to “appear offline” or “blocked”), gamertag,
game play statistics, and achievements are visible to other players on the
network. Depending on how you set your child’s Xbox safety settings, they might
share information when playing or communicating with others on the Xbox network.

In order to help make the Xbox network a safe gaming environment and enforce the
Community Standards for Xbox, we may collect and review voice, text, images,
videos and in-game content (such as game clips your child uploads, conversations
they have, and things they post in clubs and games).

Xbox data shared with game and apps publishers. When your child uses an Xbox
online game or any network-connected app on their Xbox console, PC, or mobile
device, the publisher of that game or app has access to data about their usage
to help the publisher deliver, support, and improve its product. This data may
include: your child’s Xbox user identifier, gamertag, limited account info such
as country and age range, data about your child’s in-game communications, any
Xbox enforcement activity, game-play sessions (for example, moves made in-game
or types of vehicles used in-game), your child’s presence on the Xbox network,
the time they spend playing the game or app, rankings, statistics, gamer
profiles, avatars or gamerpics, friends lists, activity feeds for official clubs
they belong to, official club memberships, and any content they create or submit
in the game or app.

Third-party publishers and developers of games and apps have their own distinct
and independent relationship with users and their collection and usage of
personal data is subject to their specific privacy policies. You should
carefully review their policies to determine how they use your child’s data. For
example, publishers may choose to disclose or display game data (such as on
leaderboards) through their own services. You may find their policies linked
from the game or app detail pages in our stores.

Learn more at Data Sharing with Games and Apps.

To stop sharing game or app data with a publisher, remove its games or app from
all devices where they have been installed. Some publisher access to your
child’s data may be revoked at microsoft.com/consent.

Managing child settings. As the organiser of a Microsoft family group, you can
manage a child’s information and settings on their Family Safety page, as well
as their Xbox profile privacy settings from their Xbox Privacy & online safety
page.

You can also use the Xbox Family Settings app to manage your child’s experience
on the Xbox Network including: spending for Microsoft and Xbox stores, viewing
your child’s Xbox activity, and setting age ratings and the amount of screen
time.

Learn more about managing Xbox profiles at Xbox online safety and privacy
settings.

Learn more about Microsoft family groups at Simplify your family’s life.

Accessing child data. As the organiser of a Microsoft family group, a parent
can view and delete a child’s data on their privacy dashboard. The dashboard
allows you to review your child's personal information, have it deleted, and
refuse to permit further collection or use of your child's information.

To close your child’s account, sign in with their account info at
account.microsoft.com/profile and select ”How to close your account.”

Legacy.

* Xbox 360. This Xbox console collects limited required diagnostic data. This
data helps keep your child’s console functioning as expected.
* Kinect. The Kinect sensor is a combination of camera, microphone, and
infrared sensor that can enable motions and voice to be used to control game
play. For example:
* If you choose, the camera can be used to sign in to the Xbox network
automatically using facial recognition. This data stays on the console, is
not shared with anyone, and can be deleted at any time.
* For game play, Kinect will map distances between the joints on your child’s
body to create a stick figure representation to enable play.
* The Kinect microphone can enable voice chat between players during play.
The microphone also enables voice commands for control of the console,
game, or app, or to enter search terms.
* The Kinect sensor can also be used for audio and video communications
through services such as Skype.

Learn more about Kinect at Xbox Kinect and Privacy.

Learn more
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Other important privacy informationOther important privacy information

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Below you will find additional privacy information, such as how we secure your
data, where we process your data, and how long we retain your data. You can find
more information on Microsoft and our commitment to protecting your privacy at
Microsoft Privacy.

Learn more
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Security of personal dataSecurity of personal data

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Microsoft is committed to protecting the security of your personal data. We use
a variety of security technologies and procedures to help protect your personal
data from unauthorised access, use or disclosure. For example, we store the
personal data you provide on computer systems that have limited access and are
in controlled facilities. When we transmit highly confidential data (such as a
credit card number or password) over the internet, we protect it through the use
of encryption. Microsoft complies with applicable data protection laws,
including applicable security breach notification laws.

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Where we store and process personal dataWhere we store and process personal data

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Personal data collected by Microsoft may be stored and processed in your region,
in the United States, and in any other country where Microsoft or its
affiliates, subsidiaries or service providers operate facilities. Microsoft
maintains major data centres in Australia, Austria, Brazil, Canada, Chile,
Finland, France, Germany, Hong Kong, India, Ireland, Japan, Korea, Luxembourg,
Malaysia, the Netherlands, Singapore, South Africa, the United Kingdom and the
United States. Typically, the primary storage location is in the customer’s
region or in the United States, often with a backup to a data centre in another
region. The storage location(s) are chosen in order to operate efficiently, to
improve performance, and to create redundancies in order to protect the data in
the event of an outage or other problem. We take steps to process the data that
we collect under this privacy statement according to this statement’s provisions
and the requirements of applicable law.

We transfer personal data from the European Economic Area, the United Kingdom
and Switzerland to other countries, some of which have not yet been determined
by the European Commission to have an adequate level of data protection. For
example, their laws may not guarantee you the same rights, or there may not be a
privacy supervisory authority there that is capable of addressing your
complaints. When we engage in such transfers, we use a variety of legal
mechanisms, including contracts such as the standard contractual clauses
published by the European Commission under Commission Implementing Decision
2021/914, to help protect your rights and enable these protections to travel
with your data. To learn more about the European Commission’s decisions on the
adequacy of the protection of personal data in the countries where Microsoft
processes personal data, see this article on the European Commission website.

Microsoft Corporation complies with the EU-U.S. Privacy Shield Framework and
Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of
Commerce regarding the collection, use, and retention of personal information
transferred from the European Union, the United Kingdom, and Switzerland to the
United States, although Microsoft does not rely on the EU-U.S. Privacy Shield
Framework as a legal basis for transfers of personal data in light of the
judgment of the Court of Justice of the EU in Case C-311/18. Microsoft
Corporation has certified to the Department of Commerce that it adheres to the
Privacy Shield Principles. If third-party agents process personal data on our
behalf in a manner inconsistent with the principles of either Privacy Shield
framework, we remain liable unless we prove we are not responsible for the event
giving rise to the damage. The controlled U.S. subsidiaries of Microsoft
Corporation, as identified in our self-certification submission, also adhere to
the Privacy Shield Principles—for more info, see the list of Microsoft U.S.
entities or subsidiaries adhering to the Privacy Shield Principles.

If there is any conflict between the terms in this privacy policy and the
Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn
more about the Privacy Shield programme, and to view our certification, visit
the Privacy Shield website.

If you have a question or complaint related to participation by Microsoft in the
EU-U.S. or Swiss-U.S. Privacy Shield, we encourage you to contact us via our web
form. For any complaints related to the Privacy Shield frameworks that Microsoft
cannot resolve directly, we have chosen to cooperate with the relevant EU Data
Protection Authority, or a panel established by the European data protection
authorities, for resolving disputes with EU individuals, and with the Swiss
Federal Data Protection and Information Commissioner (FDPIC) for resolving
disputes with Swiss individuals. Please contact us if you’d like us to direct
you to your data protection authority contacts. As further explained in the
Privacy Shield Principles, binding arbitration is available to address residual
complaints not resolved by other means. Microsoft is subject to the
investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

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Our retention of personal dataOur retention of personal data

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Microsoft retains personal data for as long as necessary to provide the products
and fulfil the transactions you have requested, or for other legitimate purposes
such as complying with our legal obligations, resolving disputes, and enforcing
our agreements. Because these needs can vary for different data types, the
context of our interactions with you or your use of products, actual retention
periods can vary significantly.

Other criteria used to determine the retention periods include:

* Do customers provide, create, or maintain the data with the expectation we
will retain it until they affirmatively remove it? Examples include a
document you store in OneDrive, or an email message you keep in your
Outlook.com inbox. In such cases, we would aim to maintain the data until you
actively delete it, such as by moving an email from your Outlook.com inbox to
the Deleted Items folder, and then emptying that folder (when your Deleted
Items folder is emptied, those emptied items remain in our system for up to
30 days before final deletion). (Note that there may be other reasons why the
data has to be deleted sooner, for example if you exceed limits on how much
data can be stored in your account.)
* Is there an automated control, such as in the Microsoft privacy dashboard,
that enables the customer to access and delete the personal data at any time?
If there is not, a shortened data retention time will generally be adopted.
* Is the personal data of a sensitive type? If so, a shortened retention time
would generally be adopted.
* Has Microsoft adopted and announced a specific retention period for a certain
data type? For example, for Bing search queries, we de-identify stored
queries by removing the entirety of the IP address after 6 months, and cookie
IDs and other cross-session identifiers that are used to identify a
particular account or device after 18 months.
* Has the user provided consent for a longer retention period? If so, we will
retain data in accordance with your consent.
* Is Microsoft subject to a legal, contractual, or similar obligation to retain
or delete the data? Examples can include mandatory data retention laws in the
applicable jurisdiction, government orders to preserve data relevant to an
investigation, or data retained for the purposes of litigation. Conversely,
if we are required by law to remove unlawful content, we will do so.

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California Consumer Privacy ActCalifornia Consumer Privacy Act

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If you are a California resident, we process your personal data in accordance
with the California Consumer Privacy Act (CCPA). This CCPA section of our
Privacy Statement contains information required by the CCPA and supplements our
Privacy Statement.

Sale. We do not sell your personal data. So, we do not offer an opt-out to the
sale of personal data.

Rights. You have the right to request that we (i) disclose what personal data we
collect, use, disclose, and sell and (ii) delete your personal data. You may
make these requests yourself or through an authorised agent. If you use an
authorised agent, we provide your agent with detailed guidance on how to
exercise your CCPA rights.

If you have a Microsoft account, you must exercise your rights through the
Microsoft privacy dashboard, which requires you to log in to your Microsoft
account. If you have an additional request or questions after using the
dashboard, you may contact Microsoft at the address in the How to contact us
section, use our web form, or call our US toll free number 1.844.931.2038. If
you do not have an account, you may exercise your rights by contacting us as
described above. We may ask for additional information, such as your country of
residence, email address, and phone number, to validate your request before
honoring the request.

You have a right not to receive discriminatory treatment if you exercise your
CCPA rights. We will not discriminate against you if you exercise your CCPA
rights.

Personal Information Processing. In the bulleted list below, we outline the
categories of personal data we collect, the sources of the personal data, our
purposes of processing, and the categories of third-party recipients with whom
we share the personal data. For a description of the data included in each
category, please see the Personal data we collect section.

Categories of Personal Data

* Name and contact data
* Sources of personal data: Interactions with users and partners with whom we
offer co-branded services
* Purposes of Processing (Collection and Sharing with Third Parties): Provide
our products; respond to customer questions; help, secure, and
troubleshoot; and marketing
* Recipients: Service providers and user-directed entities
* Credentials
* Sources of personal data: Interactions with users and organisations that
represent users
* Purposes of Processing (Collection and Sharing with Third Parties): Provide
our products; authentication and account access; and help, secure and
troubleshoot
* Recipients: Service providers and user-directed entities
* Demographic data
* Sources of personal data: Interactions with users and purchases from data
brokers
* Purposes of Processing (Collection and Sharing with Third Parties): Provide
and personalise our products; product development; help, secure and
troubleshoot; and marketing
* Recipients: Service providers and user-directed entities
* Payment data
* Sources of personal data: Interactions with users and financial
institutions
* Purposes of Processing (Collection and Sharing with Third Parties):
Transact commerce; process transactions; fulfil orders; help, secure and
troubleshoot; and detect and prevent fraud
* Recipients: Service providers and user-directed entities
* Subscription and licensing data
* Sources of personal data: Interactions with users and organisations that
represent users
* Purposes of Processing (Collection and Sharing with Third Parties):
Provide, personalise and activate our products; customer support; help,
secure and troubleshoot; and marketing
* Recipients: Service providers and user-directed entities
* Interactions
* Sources of personal data: Interactions with users including data Microsoft
generates through those interactions
* Purposes of Processing (Collection and Sharing with Third Parties): Provide
and personalise our products; product improvement; product development;
marketing; and help, secure and troubleshoot
* Recipients: Service providers and user-directed entities
* Content
* Sources of personal data: Interactions with users and organisations that
represent users
* Purposes of Processing (Collection and Sharing with Third Parties): Provide
our products; safety; and help, secure and troubleshoot
* Recipients: Service providers and user-directed entities
* Video or recordings
* Sources of personal data: Interactions with users and publicly available
sources
* Purposes of Processing (Collection and Sharing with Third Parties): Provide
our products; product improvement; product development; marketing; help,
secure, and troubleshoot; and safety
* Recipients: Service providers and user-directed entities
* Feedback and ratings
* Sources of personal data: Interactions with users
* Purposes of Processing (Collection and Sharing with Third Parties): Provide
our products; product improvement; product development; customer support;
and help, secure, and troubleshoot
* Recipients: Service providers and user-directed entities

While the bulleted list above contains the primary sources and purposes of
processing for each category of personal data, we also collect personal data
from the sources listed in the Personal data we collect section, such as
developers who create experiences through or for Microsoft products. Similarly,
we process all categories of personal data for the purposes described in the How
we use personal data section, such as meeting our legal obligations, developing
our workforce, and doing research.

Disclosures of personal data for business or commercial purposes. As indicated
in the Reasons we share personal data section, we share personal data with third
parties for various business and commercial purposes. The primary business and
commercial purposes for which we share personal data are the purposes of
processing listed in the table above. However, we share all categories of
personal data for the business and commercial purposes in the Reasons we share
personal data section.

See our CCPA Notice for additional information.

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AdvertisingAdvertising

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Advertising allows us to provide, support, and improve some of our products.
Microsoft does not use what you say in email, chat, video calls, voice mail or
your documents, photos or other personal files to target ads to you. We use
other data, detailed below, for advertising in our products and on third-party
properties. For example:

* Microsoft may use data we collect to select and deliver some of the ads you
see on Microsoft web properties, such as Microsoft.com, MSN, and Bing.
* When the advertising ID is enabled in Windows as part of your privacy
settings, third parties can access and use the advertising ID (much the same
way that websites can access and use a unique identifier stored in a cookie)
to select and deliver ads in such apps.
* We may share data we collect with partners, such as Verizon Media, AppNexus,
or Facebook (see below), so that the ads you see in our products and their
products are more relevant and valuable to you.
* Advertisers may choose to place our web beacons on their sites, or use
similar technologies, in order to allow Microsoft to collect information on
their sites such as activities, purchases, and visits; we use this data on
behalf of our advertising customers to provide ads.

The ads that you see may be selected based on data we process about you, such as
your interests and favourites, your location, your transactions, how you use our
products, your search queries or the content you view. For example, if you view
content on MSN about cars, we may show advertisements about cars; if you search
“pizza places in Seattle” on Bing, you may see advertisements in your search
results for restaurants in Seattle.

The ads that you see may also be selected based on other information learnt
about you over time using demographic data, location data, search queries,
interests and favourites, usage data from our products and sites, and the
information we collect about you from the sites and apps of our advertisers and
partners. We refer to these ads as "personalised advertising" in this statement.
For example, if you view gaming content on xbox.com, you may see offers for
games on MSN. To provide personalised advertising, we combine cookies placed on
your device using information that we collect (such as IP address) when your
browser interacts with our websites. If you opt out of receiving personalised
advertising, data associated with these cookies will not be used.

We may use information about you to serve you with personalised advertising when
you use Microsoft services. If you are logged in with your Microsoft account and
have consented to allow Microsoft Edge to use your online activity for
personalised advertising, you will see offers for products and services based on
your online activity while using Microsoft Edge. To configure your privacy
settings for Edge, go to Microsoft Edge > Settings > Privacy and Services. To
configure your privacy and ad settings for your Microsoft account with respect
to your online activity across browsers, including Microsoft Edge, or when
visiting third-party websites or apps, go to your dashboard at
privacy.microsoft.com.

Further details regarding our advertising-related uses of data include:

* Advertising industry best practices and commitments. Microsoft is a member of
the Network Advertising Initiative (NAI) and adheres to the NAI Code of
Conduct. We also adhere to the following self-regulatory programmes:
* In the US: Digital Advertising Alliance (DAA)
* In Europe: European Interactive Digital Advertising Alliance (EDAA)
* In Canada: Ad Choices: Digital Advertising Alliance of Canada (DAAC) /
Choix de Pub: l'Alliance de la publicité numérique du Canada (DAAC)
* Children and advertising. We do not deliver personalised advertising to
children whose birthdate in their Microsoft account identifies them as under
18 years of age.
* Data retention. For personalised advertising, we retain data for no more than
13 months, unless we obtain your consent to retain the data longer.
* Data sharing. In some cases, we share with advertisers reports about the data
we have collected on their sites or ads.

Data collected by other advertising companies. Advertisers sometimes include
their own web beacons (or those of their other advertising partners) within
their advertisements that we display, enabling them to set and read their own
cookie. Additionally, Microsoft partners with third-party ad companies to help
provide some of our advertising services, and we also allow other third-party ad
companies to display advertisements on our sites. These third parties may place
cookies on your computer and collect data about your online activities across
websites or online services. These companies currently include, but are not
limited to: AppNexus, Facebook, Media.net, Outbrain, Taboola and Verizon Media.
Select any of the preceding links to find more information on each company's
practices, including the choices it offers. Many of these companies are also
members of the NAI or DAA, which each provide a simple way to opt out of ad
targeting from participating companies.

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Speech recognition technologiesSpeech recognition technologies

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Speech recognition technologies are integrated into many Microsoft products and
services. Microsoft provides both device-based speech recognition features and
cloud-based (online) speech recognition features. Microsoft’s speech recognition
technology transcribes voice data into text. With your
permission, Microsoft employees and vendors working on behalf of
Microsoft, will be able to review snippets of your voice data or voice clips in
order to build and improve our speech recognition technologies. These
improvements allow us to build better voice-enabled capabilities that benefit
users across all our consumer and enterprise products and services. Prior
to employee or vendor review of voice data, we protect users’ privacy by taking
steps to de-identify the data, requiring non-disclosure agreements
with relevant vendors and their employees, and requiring that employees and
vendors meet high privacy standards. Learn more about Microsoft and your voice
data.

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Preview or free-of-charge releasesPreview or free-of-charge releases

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Microsoft offers preview, insider, beta or other free-of-charge products and
features ("previews") to enable you to evaluate them while providing Microsoft
with data about your use of the product, including feedback and device and usage
data. As a result, previews can automatically collect additional data, provide
fewer controls, and otherwise employ different privacy and security measures
than those typically present in our products. If you participate in previews, we
may contact you about your feedback or your interest in continuing to use the
product after general release.

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Changes to this privacy statementChanges to this privacy statement

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We update this privacy statement when necessary to provide greater transparency
or in response to:

* Feedback from customer, regulators, industry, or other stakeholders.
* Changes in our products.
* Changes in our data processing activities or policies.

When we post changes to this statement, we will revise the "last updated" date
at the top of the statement and describe the changes on the Change history page.
If there are material changes to the statement, such as a change to the purposes
of processing of personal data that is not consistent with the purpose for which
it was originally collected, we will notify you either by prominently posting a
notice of such changes before they take effect or by directly sending you a
notification. We encourage you to periodically review this privacy statement to
learn how Microsoft is protecting your information.

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How to contact usHow to contact us

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If you have a privacy concern, complaint, or question for the Microsoft Chief
Privacy Officer or the Data Protection Officer for your region, please contact
us by using our web form. We will respond to questions or concerns as required
by law and within a period no longer than 30 days. You can also raise a concern
or lodge a complaint with a data protection authority or other official with
jurisdiction.

When Microsoft is a controller, unless otherwise stated, Microsoft Corporation
and, for those in the European Economic Area, the United Kingdom, and
Switzerland, Microsoft Ireland Operations Limited are the data controllers for
personal data we collect through the products subject to this statement. Our
addresses are:

* Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond,
Washington 98052, USA. Telephone: +1 (425) 882 8080.
* Microsoft Ireland Operations Limited, Attn: Data Protection Officer, One
Microsoft Place, South County Business Park, Leopardstown, Dublin 18,
Ireland. Telephone: +353 1 706 3117.

To find the Microsoft subsidiary in your country or region, see the list of
Microsoft office locations around the world.

If you would like to exercise your rights under the California Consumer Privacy
Act, you may contact Microsoft at the address above, use our web form, or call
our US toll free number 1.844.931.2038.

Where French law applies, you can also send us specific instructions regarding
the use of your personal data after your death, by using our web form.

If you have a technical or support question, please visit Microsoft Support to
learn more about Microsoft Support offerings. If you have a personal Microsoft
account password question, please visit Microsoft account support.

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Product-specific details:
Enterprise and developer productsEnterprise and developer products

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Enterprise and Developer Products are Microsoft products and related software
offered to and designed primarily for use by organisations and developers. They
include:

* Cloud services, referred to as Online Services in the Product Terms, such as
Microsoft 365 and Office 365, Microsoft Azure, Microsoft Dynamics365 and
Microsoft Intune for which an organisation (our customer) contracts with
Microsoft for the services (“Enterprise Online Services”).
* Other enterprise and developer tools and cloud-based services, such as Azure
PlayFab Services (to learn more see Azure PlayFab Terms of Service).
* Server, developer and hybrid cloud platform products, such as Windows Server,
SQL Server, Visual Studio, System Centre, Azure Stack and open source
software like Bot Framework solutions (“Enterprise and Developer Software”).
* Appliances and hardware used for storage infrastructure, such as StorSimple
(“Enterprise Appliances”).
* Professional services referred to in the Product Terms that are available
with Enterprise Online Services, such as onboarding services, data migration
services, data science services, or services to supplement existing features
in the Enterprise Online Services.

In the event of a conflict between this Microsoft privacy statement and the
terms of any agreement(s) between a customer and Microsoft for Enterprise and
Developer Products, the terms of those agreement(s) will control.

You can also learn more about our Enterprise and Developer Products’ features
and settings, including choices that impact your privacy or your end users’
privacy, in product documentation.

If any of the terms below are not defined in this Privacy Statement or the
Product Terms, they have the definitions below.

General. When a customer tries, purchases, uses, or subscribes to Enterprise and
Developer Products, or obtains support for or professional services with such
products, Microsoft receives data from you and collects and generates data to
provide the service (including improving, securing, and updating the service),
conduct our business operations, and communicate with the customer. For example:

* When a customer engages with a Microsoft sales representative, we collect the
customer’s name and contact data, along with information about the customer’s
organisation, to support that engagement.
* When a customer interacts with a Microsoft support professional, we collect
device and usage data or error reports to diagnose and resolve problems.
* When a customer pays for products, we collect contact and payment data to
process the payment.
* When Microsoft sends communications to a customer, we use data to personalise
the content of the communication.
* When a customer engages with Microsoft for professional services, we collect
the name and contact data of the customer’s designated point of contact and
use information provided by the customer to perform the services that the
customer has requested.

The Enterprise and Developer Products enable you to purchase, subscribe to, or
use other products and online services from Microsoft or third parties with
different privacy practices, and those other products and online services are
governed by their respective privacy statements and policies.

Learn more
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Enterprise online servicesEnterprise online services

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To provide the Enterprise Online Services, Microsoft uses data you provide
(including Customer Data, Personal Data, Administrator Data, Payment Data, and
Support Data) and data Microsoft collects or generates associated with your use
of the Enterprise Online Services. We process data as described in the Product
Terms, Microsoft Products and Services Data Protection Addendum and the
Microsoft Trust Centre.

Personal Data. Customer is the controller of Personal Data and Microsoft is the
processor of such data, except when (a) Customer acts as a processor of Personal
Data, in which case Microsoft is a subprocessor or (b) as stated otherwise in
the standard Products and Services DPA. In addition, as provided in the standard
Products and Services DPA, Microsoft has taken on the added responsibilities of
a data controller under GDPR when processing Personal Data in connection with
its business operations incident to providing its services to Microsoft’s
commercial customers, such as billing and preparing invoices; account
management; compensation; financial reporting; business planning and product
strategy; improving core functionality for accessibility, privacy, and energy
efficiency; and combatting fraud, cybercrime, and cyberattacks that may affect
Microsoft or Microsoft products. We use Personal Data in the least identifiable
form that will support processing necessary for these business operations. We
generally aggregate Personal Data before using it for our business operations,
removing the ability to identify specific individuals.

Administrator Data. Administrator Data is the information provided to Microsoft
during sign-up, purchase, or administration of Enterprise Online Services. We
use Administrator Data to provide the Enterprise Online Services, complete
transactions, service the account, detect and prevent fraud, and comply with our
legal obligations. Administrator Data includes the name, address, phone number,
and email address you provide, as well as aggregated usage data related to your
account, such as the controls you select. Administrator Data also includes
contact information of your colleagues and friends if you agree to provide it to
Microsoft for the limited purpose of sending them an invitation to use the
Enterprise Online Services; we contact those individuals with communications
that include information about you, such as your name and profile photo.

As needed, we use Administrator Data to contact you to provide information about
your account, subscriptions, billing, and updates to the Enterprise Online
Services, including information about new features, security, or other technical
issues. We also contact you regarding third-party enquiries we receive regarding
use of the Enterprise Online Services, as described in your agreement. You
cannot unsubscribe from these non-promotional communications. We may also
contact you regarding information and offers about other products and services,
or share your contact information with Microsoft's partners. When such a partner
has specific services or solutions to meet your needs, or to optimise your use
of the Enterprise Online Services, we may share limited, aggregated information
about your organisation’s account with the partner. Microsoft will not share
your confidential information or contact information with the authorised partner
unless we have sufficient rights to do so. You can manage your contact
preferences or update your information in your account profile.

Payment Data. We use payment data to complete transactions, as well as to detect
and prevent fraud.

Support Data. Customers provide or authorise Microsoft to collect data in
connection with obtaining technical support for the Enterprise Online Services.
We process Support Data to provide technical support and as described in the
Products and Services DPA.

Local Software and Diagnostic Data. Some Online Services may require, or may be
enhanced by, the installation of local software (e.g., agents, device management
applications). The local software may collect Diagnostic Data (as defined in the
Products and Services DPA) about the use and performance of that software. That
data may be transmitted to Microsoft and used for the purposes described in the
Products and Services DPA.

Bing Search Services Data. Bing Search Services, as defined in the Product
Terms, use data such as search queries as described in the Bing section of this
privacy statement.

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Enterprise and developer software and enterprise appliancesEnterprise and
developer software and appliances

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Enterprise and developer software and enterprise appliances collect data to
operate effectively and provide you the best experiences. The data we collect
depends on the features you use, as well as your configuration and settings, but
it is generally limited to device and usage data. Customers have choices about
the data they provide. Here are examples of the data we collect:

* During installation or when you upgrade an enterprise and developer software,
we may collect device and usage data to learn whether you experience any
difficulties.
* When you use enterprise software or enterprise appliances, we may collect
device and usage data to learn about your operating environment to improve
security features.
* When you experience a crash using enterprise software or enterprise
appliances, you may choose to send Microsoft an error report to help us
diagnose the problem and deliver customer support.

Microsoft uses the data we collect from enterprise and developer software and
enterprise appliances to provide and improve our products, to deliver customer
support, to activate the product, to communicate with you, and to operate our
business.

Microsoft SQL Server is a relational database management platform and includes
products that can be installed separately (such as SQL Server Management
Studio). For detailed information about what data we collect, how we use it, and
how to manage your privacy options, visit the SQL Server privacy page. If you
work in an organisation, your administrator can set certain telemetry settings
in SQL Server via Group Policy.

HoloLens. HoloLens headsets are self-contained Windows computers with Wi-Fi
connectivity that enable a mixed reality experience for apps and solutions.
Microsoft collects diagnostic data to solve problems and to keep Windows running
on HoloLens up to date, secure, and operating properly. Diagnostic data also
helps us improve HoloLens and related Microsoft products and services depending
on the diagnostic data settings you’ve chosen for your device. Learn more about
Windows diagnostic data.

HoloLens also processes and collects data related to the HoloLens experience and
device, which include cameras, microphones, and infrared sensors that enable
motions and voice to navigate.

* If you choose, cameras can be used to sign you in automatically using your
iris. To do this, HoloLens takes an image of your iris and measures distances
between key points to create and store a numeric value that represents only
you. This data stays on the HoloLens and is not shared with anyone, and you
can choose to delete this data from your HoloLens at any time.
* HoloLens also detects hand gestures intended for system interactions (such as
menu navigation, pan/zoom, and scroll). This data is processed on your
HoloLens device and is not stored.
* HoloLens derives tracking points based on your environment which allows it to
understand surfaces in space and allows you to place digital assets on them.
There are no images associated with this environmental data and it is stored
locally on the HoloLens device. You can choose to delete this data from your
HoloLens at any time.

The headset's microphones enable voice commands for navigation, controlling
apps, or to enter search terms. Learn more about voice data collection.

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Productivity and communications productsProductivity and communications products

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Productivity and communications products are applications, software, and
services you can use to create, store, and share documents, as well as
communicate with others.

Learn more
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Microsoft 365Microsoft 365

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Microsoft 365, previous versions called Office 365, is a collection of
productivity services and Office applications including Word, Excel, PowerPoint,
and Outlook, among others. For more details about Outlook, see the Outlook
section of this privacy statement. Microsoft 365 is a service that is comprised
of client software applications and connected online services that span many
platforms and have numerous interdependent experiences. Various Microsoft 365
services enable you to use your file content for designs and recommendations,
collaborate with others within your documents, and provide you functionality
from other Microsoft products, such as Bing and Cortana, and third-party
connected products. If you work in an organisation, your administrator may turn
off or disable these connected services. You can access the privacy controls
within your Office apps by selecting File > Account > Account Privacy. See
Account Privacy Settings for more information.

Office Roaming Service. The Office Roaming Service helps keep your Microsoft 365
settings up to date across your devices running Microsoft 365. When you sign-in
to Microsoft 365 with your Microsoft account or an account issued by your
organisation, the Office Client Policy Service is turned on and syncs some of
your customised Microsoft 365 settings to Microsoft servers (such as a list of
most recently used documents and the last location viewed within a document).
When you sign in to Microsoft 365 on another device with the same account, the
Office Roaming Service downloads your settings from Microsoft servers and
applies them to the additional device. The Office Roaming Service also applies
some of your customised Microsoft 365 settings when you sign-in to Office.com.
When you sign out of Microsoft 365, the Office Roaming Service removes your
Microsoft 365 settings from your device. Any changes you make to your customised
Microsoft 365 settings are sent to Microsoft servers.

Microsoft Updates. Microsoft uses services such as Click-to-Run or Microsoft
AutoUpdate to provide you with security and other important updates.

Click-to-Run Update Service. The Click-to-Run Update Service allows you to
install certain Microsoft 365 products over the internet. The Click-to-Run
Update Service also automatically detects online updates to Click-to-Run-enabled
products on your device and downloads and installs them automatically.

Translator. Translator used in Office apps is designed as a no-trace connected
experience. With no trace connected experience, no portion of your translation
request that gets sent to Microsoft Translator API service will be logged, your
submitted text will not be used to improve the quality of the Microsoft
Translator service, and there will not be any record of any portion of your data
retained by Microsoft.

Diagnostic Data. Diagnostic data is used to (i) keep your Office apps secure and
up to date; (ii) detect, diagnose, and remediate problems; and (iii) make
product improvements. This data does not include a user's name or email address,
the content of the user's files, or information about apps unrelated to Office.
Users have a choice between two different levels of diagnostic data collection,
Required and Optional.

* Required. The minimum data necessary to help keep Office apps secure, up to
date, and performing as expected on the device it's installed on.
* Optional. Additional data that helps us make product improvements and
provides enhanced information to help us detect, diagnose, and remediate
issues.

See Diagnostic Data in Office for more information.

Connected Experiences. Microsoft 365 continues to provide more experiences in
client applications that are connected to and backed by cloud-based services. If
you choose to use connected experiences, required service data will be collected
to help keep these connected experiences reliable, up to date, secure, and
performing as expected.

Microsoft 365 consists of client software applications and connected experiences
designed to enable you to create, communicate, and collaborate more effectively.
Working with others on a document stored on OneDrive for Business or translating
the contents of a Word document into a different language are examples of
connected experiences. There are two types of connected experiences.

* Experiences that analyse your content. Experiences that use your Office
content to provide you with design recommendations, editing suggestions, data
insights, and similar features. For example, PowerPoint Designer or Editor in
Word.
* Experiences that download online content. Experiences that allow you to
search and download online content including templates, images, 3D models,
videos, and reference materials to enhance your documents. For example,
templates or PowerPoint QuickStarter.

You can access the privacy controls within your Office apps by selecting File >
Account > Account Privacy. These privacy settings allow you to configure your
connected experiences. For example, you can choose to enable connected
experiences that download online content, but not connected experiences that
analyse content. Turning off connected experiences will also turn off additional
experiences, such as document co-authoring and online file storage. But even if
you use this privacy setting to turn off connected experiences, certain
functionality will remain available, such as syncing your mailbox in Outlook, as
well as essential services described below.

If you choose to disable certain types of connected experiences, either the
ribbon or menu command for those connected experiences will be greyed out, or
you will get an error message when you try to use those connected experiences.

There are a set of services that are essential to how Microsoft 365 functions
and cannot be disabled. For example, the licensing service that confirms that
you are properly licensed to use Microsoft 365 is essential. Required service
data about these services is collected and sent to Microsoft, regardless of any
other settings that you have configured. See Essential Services for more
information.

Required service data for connected experiences. As you use a connected
experience, data is sent to and processed by Microsoft to provide you that
connected experience. This data is necessary because this information enables us
to deliver these cloud-based connected experiences. We refer to this data as
required service data.

Required service data can include information related to the operation of the
connected experience that is needed to keep the underlying service secure, up to
date, and performing as expected. If you choose to use a connected experience
that analyses your content, for example Translate in Word, the text you typed
and selected to translate is also sent and processed to provide you the
connected experience. Your text and the translation are not stored by our
service. Required service data can also include information needed by a
connected experience to perform its task, such as configuration information
about the Office app.

See Required service data for Office for more information.

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Microsoft TeamsMicrosoft Teams

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This section applies to the consumer offering of Teams; if you are using Teams
with a school or work account, see the Enterprise and developer products of this
privacy statement.

Teams is an all-in-one collaboration and communication hub. Teams lets you stay
organised and connected across your entire life. Teams allows you to call people
with voice or video calling. Teams allows you to easily find people, files,
photos, conversations, tasks, and calendars in one convenient and secure place.
Teams allows you to store confidential information like passwords, rewards
numbers or login information, and share it with others within Teams. With your
consent, you can share your location with friends and family.

As part of providing these features, Microsoft collects data about the usage of
the features as well as information about your communications, including the
time and date of the communication and users that are part of the communication.

Teams profile. Your Teams profile includes information you provided when you set
up a Microsoft account. To enable other people to find you on Teams (or products
that interact with Teams for personal use, including Teams for enterprise) your
display name and picture are visible to other users on Teams that have your
contact information.

Teams contacts. With your permission, Teams will sync your device, Outlook, and
Skype contacts periodically and check for other Teams users that match contacts
in your device, Outlook, or Skype address books. You are always in control of
your contacts and can stop syncing at any time. If you choose to stop syncing
your device, Outlook or Skype contacts, or you are inactive on your device, any
contacts that have not been matched during the synchronisation process will be
deleted from Teams. If you wish to invite any of your device, Outlook, or Skype
contacts to join a conversation, you can invite users to a 1:1 directly, or
Microsoft can send an invitation on your behalf via SMS or email for invitations
to group conversations. You can block users if you do not want to receive their
communications; additionally, you can report a concern to Microsoft.

Notice to non-user contacts. If your information appears in the device, Outlook,
or Skype address books of a Teams user who chooses to sync their device,
Outlook, or Skype contacts with their Teams contacts, Microsoft may process your
data in order to determine whether you are a current Teams user and to allow
Teams users to invite you to the service, including via SMS and email. As long
as the Teams user continues to be active on Teams on their device and continues
to enable contact syncing with the applicable device or service, your
information will be stored on our servers and we will periodically process your
information as a part of the Teams user’s contact syncing experience to check
whether you have subsequently joined Teams.

Learn more about how we process your information in connection with the contact
syncing feature offered to Teams users.

If you do choose to join Teams, you will appear as a suggested new Teams contact
for any Teams users with your information in their device, Outlook, or Skype
address books. As a Teams user, you will be able to block other Teams users if
you do not want to receive their communications; additionally, you can report a
concern to Microsoft.

Third-party contacts. You can also choose to sync contacts from third-party
providers. If you choose to unsync your third-party contacts on Teams, all
third-party contacts are deleted from Teams. If you gave your consent to use
those third-party contacts on other Microsoft apps and services, these contacts
will still be available to those other Microsoft apps and services.

You can remove third-party contacts from all Microsoft apps and services by
removing third-party accounts from Teams. Please note that removing a
third-party account from Teams may impact your experiences on other Microsoft
apps and services that also use that third-party account.

Teams calendar. You can also choose to sync your Teams calendar with calendars
from third-party providers. You can stop syncing your Teams calendar anytime by
removing a third-party account from Teams. If you have consented to use
third-party data on other Microsoft apps and services, please note that removing
this third-party account data in Teams may impact your experiences on other
Microsoft apps and services.

Location sharing. You can share your static or live location with individuals or
groups within Teams. You are in control and can stop sharing at any time.
Sharing location for children is permitted with parental consent and in groups
where an adult from the Microsoft family group is present.

Push notifications. To let you know of incoming calls, chats, and other
messages, Teams uses the notification service on your device. For many devices,
these services are provided by another company. To tell you who is calling, for
example, or to give you the first few words of the new chat, Teams has to tell
the notification service so that they can provide the notification to you. The
company providing the notification service on your device will use this
information in accordance with their own terms and privacy policy. Microsoft is
not responsible for the data collected by the company providing the notification
service.

If you do not want to use the notification services for incoming Teams calls and
messages, turn it off in the settings found on your device.

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OneDriveOneDrive

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OneDrive lets you store and access your files on virtually any device. You can
also share and collaborate on your files with others. Some versions of the
OneDrive application enable you to access both your personal OneDrive by signing
in with your personal Microsoft account and your OneDrive for Business by
signing in with your work or school Microsoft account as part of your
organisation's use of Microsoft 365 or Office 365.

When you use OneDrive, we collect data about your usage of the service, as well
as the content you store, to provide, improve, and protect the services.
Examples include indexing the contents of your OneDrive documents so that you
can search for them later and using location information to enable you to search
for photos based on where the photo was taken. We also collect device
information so we can deliver personalised experiences, such as enabling you to
sync content across devices and customise roaming settings.

When you store content in OneDrive, that content will inherit the sharing
permissions of the folder in which you store it. For example, if you decide to
store content in the public folder, the content will be public and available to
anyone on the internet who can find the folder. If you store content in a
private folder, the content will be private.

When you share content to a social network like Facebook from a device that you
have synced with your OneDrive account, your content is either uploaded to that
social network, or a link to that content is posted to that social network.
Doing this makes the content accessible to anyone on that social network. To
delete the content, you need to delete it from the social network (if it was
uploaded there, rather than a link to it) and from OneDrive.

When you share your OneDrive content with your friends via a link, an email with
the link is sent to those friends. The link contains an authorisation code that
allows anyone with the link to access your content. If one of your friends sends
the link to other people, they will also be able to access your content, even if
you did not choose to share the content with them. To revoke permissions for
your content on OneDrive, sign in to your account and then select the specific
content to manage the permission levels. Revoking permissions for a link
effectively deactivates the link. No one will be able to use the link to access
the content unless you decide to share the link again.

Files managed with OneDrive for Business are stored separately from files stored
with your personal OneDrive. OneDrive for Business collects and transmits
personal data for authentication, such as your email address and password, which
will be transmitted to Microsoft and/or to the provider of your Microsoft 365 or
Office 365 service.

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OutlookOutlook

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Outlook products are designed to improve your productivity through improved
communications and include Outlook.com, Outlook applications, and related
services.

Outlook.com. Outlook.com is the primary consumer email service from Microsoft
and includes email accounts with addresses that end in outlook.com, live.com,
hotmail.com, and msn.com. Outlook.com provides features that let you connect
with your friends on social networks. You will need to create a Microsoft
account to use Outlook.com.

When you delete an email or item from a mailbox in Outlook.com, the item
generally goes into your Deleted Items folder where it remains for approximately
7 days unless you move it back to your inbox, you empty the folder, or the
service empties the folder automatically, whichever comes first. When the
Deleted Items folder is emptied, those emptied items remain in our system for up
to 30 days before final deletion, unless we are legally required to retain the
data for longer.

Outlook applications. Outlook client applications are software you install on
your device that permits you to manage email, calendar items, files, contacts,
and other data from email, file storage, and other services, like Exchange
Online or Outlook.com, or servers, like Microsoft Exchange. You can use multiple
accounts from different providers, including third-party providers, with Outlook
applications.

To add an account, you must provide permission for Outlook to access data from
the email or file storage services.

When you add an account to Outlook, your email, calendar items, files, contacts,
settings and other data from that account will automatically sync to your
device. If you are using the mobile Outlook application, that data will also
sync to Microsoft servers to enable additional features such as faster search,
personalised filtering of less important email, and an ability to add email
attachments from linked file storage providers without leaving the Outlook
application. If you are using the desktop Outlook application, you can choose
whether to allow the data to sync to our servers. At any time, you can remove an
account or make changes to the data that is synced from your account.

If you add an account provided by an organisation (such as your employer or
school), the owner of the organisational domain can implement policies and
controls (for example, requiring multi-factor authentication or the ability to
remotely wipe data from your device) that can affect your use of Outlook.

To learn more about the data the Outlook applications collect and process,
please see the Microsoft 365 section of this privacy statement.

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SkypeSkype

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Skype lets you send and receive voice, video, SMS, and instant message
communications. This section applies to the consumer version of Skype; if you
are using Skype for Business, see the Enterprise and developer products section
of this privacy statement.

As part of providing these features, Microsoft collects usage data about your
communications that includes the time and date of the communication and the
numbers or user names that are part of the communication.

Skype profile. Your Skype profile includes information you provided when you set
up a Microsoft account. To enable other people to find you on Skype (or products
that interact with Skype, such as Skype for Business), depending on your profile
settings, your Skype profile is included in the Skype public search. Your
profile includes your username, avatar and any other data you choose to add to
your profile or display to others.

Emergency calling in the United States. If you enable location sharing for
emergency calling, your location will be periodically collected to enable
Microsoft to share your location with emergency calling service providers if you
dial 911. Your location information is only shared if you enable location
sharing for emergency calling and you initiate a 911 call.

Skype contacts. If you use Outlook.com to manage contacts, Skype will
automatically add the people you know to your Skype contact list until you tell
the application to stop. With your permission, Skype will sync your device
contacts periodically and check for other Skype users that match contacts in
your device or Outlook address books. You are always in control of your contacts
and can stop syncing at any time. You can block users if you do not want to
receive their communications. If you choose to stop syncing your device
contacts, or you are inactive on your device, any contacts that have not been
matched during the synchronisation process will be deleted from Skype. If you
wish to invite any of your device or Outlook contacts to join a conversation,
you can invite users to a 1:1 directly, or Microsoft can send an invitation on
your behalf via SMS or email for invitations to group conversations. You can
block users if you do not want to receive their communications; additionally,
you can report a concern to Microsoft.

Notice to non-user contacts. If your information appears in the device or
Outlook address book of a Skype user who chooses to sync their device or Outlook
contacts with their Skype contacts, Microsoft may process your data in order to
determine whether you are a current Skype user and to allow Skype users to
invite you to the service, including via SMS and email. As long as the Skype
user continues to be active on Skype on their device and continues to enable
contact syncing, your information will be stored on our servers and we will
periodically process your information as a part of the Skype user’s contact
synching experience to check whether you have subsequently joined Skype.

Learn more about how we process your information in connection with the contact
syncing feature offered to Skype users.

If you do choose to join Skype, you will appear as a suggested new Skype contact
for any Skype users with your information in their device or Outlook address
books. As a Skype user, you will be able to block other Skype users if you do
not want to receive their communications; additionally, you can report a concern
to Microsoft.

Partner companies. To make Skype available to more people, we partner with other
companies to allow Skype to be offered via those companies’ services. If you use
Skype through a company other than Microsoft, that company’s privacy policy
governs how it handles your data. To comply with applicable law or respond to
valid legal process, or to help our partner company or local operator comply or
respond, we may access, transfer, disclose, and preserve your data. That data
could include, for example, your private content, such as the content of your
instant messages, stored video messages, voicemails, or file transfers.

Skype Manager. Skype Manager lets you manage a group’s (such as your family’s)
Skype usage from one central place. When you set up a group, you will be the
Skype Manager Administrator and can see the patterns of usage, including
detailed information, like traffic data and details of purchases, of other
members of the group who have consented to such access. If you add information
like your name, other people in the group will be able to see it. Members of the
group can withdraw consent for Skype Manager by visiting their Skype account
page.

Push notifications. To let you know of incoming calls, chats, and other
messages, Skype apps use the notification service on your device. For many
devices, these services are provided by another company. To tell you who is
calling, for example, or to give you the first few words of the new chat, Skype
has to tell the notification service so that they can provide the notification
to you. The company providing the notification service on your device will use
this information in accordance with their own terms and privacy policy.
Microsoft is not responsible for the data collected by the company providing the
notification service. If you do not want to use the notification services for
incoming Skype calls and messages, turn it off in the settings found in the
Skype application or your device.

Translation features. When you use Skype’s translation features, Skype collects
and uses your conversation to provide the translation service. With your
permission, your data may be used to help improve Microsoft products and
services. To help the translation and speech recognition technology learn and
grow, sentences and automatic transcripts are analysed and any corrections are
entered into our system, to build better performing services. This data may
include manual transcription of your voice clips. To learn more about how
Microsoft manages your voice data, see Speech recognition technologies.

Recording features. Some versions of Skype have a recording feature that allows
you to capture and share all or part of your audio / video call. The recording
will be stored and shared as part of your conversation history with the person
or group with whom the call occurred. You should understand your legal
responsibilities before recording any communication. This may include obtaining
the prior consent of everyone participating in the conversation or any other
authorisations as required. Microsoft is not responsible for how you use your
recordings or the recording features.

Skype bots. Bots are programmes offered by Microsoft or third parties that can
do many useful things like search for news, play games and more. Depending on
their capabilities, bots may have access to your display name, Skype ID,
country, region, language, and any messages, audio, video or content that you
share with the bot. Please review the bot profile and its privacy statement
before engaging in a one-to-one or group conversation with a bot. You can delete
a bot that you no longer wish to engage with. Prior to adding a bot to a group,
please ensure that your group participants have consented to their information
being shared with the bot.

Captioning. Certain Skype features include accessibility functionality such as
captioning. During Skype calls, a call participant can activate a voice-to-text
feature, which allows the user to view the audio chat as text. If a user
activates this feature, other call participants will not receive a notification.
Microsoft uses this voice and text data to provide captioning of audio for
users.

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Surface DuoSurface Duo

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The Surface Duo is a device featuring two screens that fits in your pocket for
productivity on the go. Powered by the Google Android operating system, Surface
Duo supports mobile and Wi-Fi connectivity and can be used for email, internet
browsing, games and business connectivity.

Microsoft provides a core Surface Duo experience that runs on the Android
operating system. The core Surface Duo experience includes apps such as the
Microsoft Launcher, Setup Wizard, and Your Phone Companion. You can sign in with
a Google ID and enable various Google services; you can then also sign in with
your Microsoft account (MSA) and enable Microsoft’s services. Microsoft apps and
services may rely on information provided by Google. Some features, such as
location, require that you enable this functionality for Google and separately
allow Microsoft to leverage this information.

Diagnostic data. Surface Duo collects diagnostic data to solve problems and to
keep the core Surface Duo experience up to date, secure, and operating properly.
This data also helps us improve Surface Duo and related Microsoft products and
services. The data does not include your username, email address or the content
of your files. There are two levels of diagnostic data: Required diagnostic data
and Optional diagnostic data.

* Required. The minimum data necessary to help keep the core Surface Duo
experience secure, up to date, and performing as expected.
* Optional. Additional data that helps us make product improvements and
provides enhanced information to help Microsoft detect, diagnose, and
remediate issues.

Learn more in Surface Duo Privacy Settings.

Surface Duo location settings. Surface Duo relies on Google location services to
determine the device’s precise geographic location to display the local weather.
The location of your Surface Duo can be determined with varying degrees of
accuracy and may in some cases be determined precisely. If you want Microsoft
apps to be able to reference or display weather or other location related
information, you need to enable Google location services and Microsoft location
access. Some apps may require these settings be enabled independently for the
app and can be set or changed in the Surface Duo’s Settings. The Google Privacy
Policy provides details about Google’s location service and related data privacy
practices. See Surface Duo Location Settings for more information.

Microsoft apps included with the Surface Duo. The diagnostic data options for
the core Surface Duo experience are configured when you initially set up your
Surface Duo and can be changed in the Surface Duo’s Settings under the
Diagnostic Data section.

The other Microsoft apps on your Surface Duo may prompt you to enable
functionality to enable the full experience of the app or you may be asked to
allow optional diagnostic data collection. You can change the settings for these
apps in the Surface Duo Settings under the app name. More information about
these apps is available in the Productivity and communications products and
Search, Microsoft Edge, and artificial intelligence sections of this Privacy
Statement.

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LinkedInLinkedIn

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To learn about the data LinkedIn collects and how it is used and shared, please
see LinkedIn’s Privacy Policy.

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Search, Microsoft Edge, and artificial intelligenceSearch, Microsoft Edge, and
artificial intelligence

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Search and artificial intelligence products connect you with information and
intelligently sense, process, and act on information—learning and adapting over
time.

Learn more
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BingBing

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Bing services include search and mapping services, as well as the Bing Toolbar
and Bing Desktop apps. Bing services collect and process data in many forms,
including text that has been inked or typed, voice data, and images. Bing
services are also included within other Microsoft services, such as Microsoft
365, Cortana, and certain features in Windows (which we refer to as Bing-powered
experiences).

When you conduct a search, or use a feature of a Bing-powered experience that
involves conducting a search or entering a command on your behalf, Microsoft
will collect the searches or commands you provide (which may be in the form of
text, voice data, or an image), along with your IP address, location, the unique
identifiers contained in our cookies or similar technologies, the time and date
of your search, and your browser configuration. For example, if you use Bing
voice-enabled services, your voice input and performance data associated with
the speech functionality will be sent to Microsoft. To learn more about how
Microsoft manages your voice data, see Speech recognition technologies. And, if
you use Bing image-enabled services, the image you provide will be sent to
Microsoft. When you use Bing-powered experiences, such as Bing Lookup to search
a particular word or phrase within a webpage or document, that word or phrase is
sent to Bing along with some surrounding content in order to provide
contextually relevant search results.

Search suggestions. For the search suggestions feature, the characters that you
type into a Bing-powered experience (such as search and site suggestions in the
Microsoft Edge browser) to conduct a search and what you click on will be sent
to Microsoft. This allows us to provide you with relevant suggestions as you
type your searches. To turn this feature on or off, while using Bing Search, go
to Bing Settings. There are other methods to control this feature in other
Bing-powered experiences, such as the Microsoft Edge browser. Search Suggestions
cannot be turned off in the search box in Windows 10 and Windows 11. If you
choose, you can always hide the search box or icon on the taskbar.

Bing experience improvement programme for Bing Desktop and Bing Toolbar. If you
are using Bing Desktop or Bing Toolbar and choose to participate in the Bing
Experience Improvement Programme, we also collect additional data about how you
use these specific Bing apps, such as the addresses of the websites you visit,
to help improve search ranking and relevance. To help protect your privacy, we
do not use the data collected through the Bing Experience Improvement Programme
to identify or contact you or target advertising to you. You can turn off the
Bing Experience Improvement Programme at any time in the Bing Desktop or Bing
Toolbar settings. Finally, we delete the information collected through the Bing
Experience Improvement Programme after 18 months.

Retention and de-identification. We de-identify stored search queries by
removing the entirety of the IP address after 6 months, and cookie IDs and other
cross-session identifiers that are used to identify a particular account or
device after 18 months.

Personalisation through Microsoft account. Some Bing services provide you with
an enhanced experience when you sign in with your personal Microsoft account,
for example, syncing your search history across devices. You can use these
personalisation features to customise your interests, favourites and settings,
and to connect your account with third-party services. Visit Bing Settings to
manage your personalisation settings, or the Microsoft privacy dashboard to
manage your data.

Managing search history. When you’re signed-in to a personal Microsoft account,
you can erase your search history on the Microsoft privacy dashboard. The Search
History service from Bing, located in Bing Settings, provides another method of
revisiting the search terms you've entered and results you've clicked when using
Bing search through your browser. You may clear your search history on a device
through this service. Clearing your history prevents that history from being
displayed on the Search History site, but does not delete information from our
search logs, which are retained and de-identified as described above or as you
have instructed through the privacy dashboard. If you are signed-in to a work or
school Microsoft account using Microsoft Search in Bing, you can export your
Microsoft Search in Bing search history, but you cannot delete it. Your
Microsoft Search in Bing service administrator can see aggregated search history
across all enterprise users but cannot see specific searches by user.

Third-party services that use Bing. You may access Bing-powered experiences when
using third-party services, such as those from Yahoo!. In order to provide these
services, Bing receives data from these and other partners, including your
search query and related data (such as date, time, IP address, and a unique
identifier). This data will be sent to Microsoft to provide the search service.
Microsoft will use this data as described in this statement or as further
limited by our contractual obligations with our partners. You should refer to
the privacy policies of the third-party services for any questions about how
they collect and use data.

Data passed to destination website. When you select a search result or
advertisement from a Bing search results page and go to the destination website,
the destination website will receive the standard data your browser sends to
every web site you visit—such as your IP address, browser type and language, and
the host name of the site you came from (in this case, https://www.bing.com/).

Sharing data from Bing and Bing-powered experiences with third parties. We share
some de-identified data (data where the identity of a specific person is not
known) from Bing and Bing-powered experiences with selected third parties.
Before we do so, we run the data through a process designed to remove certain
sensitive data that users may have included in the search terms themselves (such
as social security numbers or credit card numbers). Additionally, we require
these third parties to keep the data secure and to not use the data for purposes
other than for which it is provided.

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CortanaCortana

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Cortana is your personal productivity assistant in Microsoft 365. As a digital
assistant, Cortana is designed to help you achieve more with less effort so you
can focus on what matters and can answer a wide range of questions about things
such as weather, sports, stocks, and general information. When you ask
questions, the data Cortana collects depends on whether you are using the
consumer or enterprise version.

This section applies to the consumer version of Cortana experiences in Windows
10 and Windows 11. If you are using Cortana with an account provided by an
organisation, such as a work or school account, see the section of this privacy
statement. Learn more about the enterprise version of Cortana in Microsoft 365 .

When you ask Cortana a question, whether you are speaking or typing, Cortana
collects that question as a text string. To answer your questions Cortana uses
the Bing service. For information about the data Bing collects, see the Bing
section of this privacy statement.

By default, if you speak your question, Cortana also collects speech
transcription data and does not collect voice clips. You have the option to
provide your consent and allow Microsoft to collect voice clips. If you choose
to opt in and allow Microsoft to collect voice clips, the voice clip files are
stored and anonymized and will not be associated with your Microsoft account or
any other Microsoft IDs. This anonymous data is used to improve the product. For
more information about Microsoft and your voice data, see the Speech Recognition
Technologies section of this privacy statement.

Cortana legacy. Cortana in Windows 10 version 1909 and earlier collects user
query data (a text transcription of the question the user asked), which is
anonymized and used for product maintenance. Cortana in Windows 10 version 1909
also uses the Bing service to answer your questions. For information about the
data Bing collects, see the Bing section of the Privacy Statement.

Learn more about Cortana and privacy.

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Microsoft EdgeMicrosoft Edge

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Whenever you use a web browser to access the internet, data about your device
("standard device data") is sent to the websites you visit and online services
you use. Standard device data includes your device's IP address, browser type
and language, access times, and referring website addresses. This data might be
logged on those websites' or online services’ web servers. Which data is logged
and how that data is used depends on the privacy practices of the websites you
visit and web services you use. Certain features in Microsoft Edge, such as when
you open a new tab in the browser, connect you to MSN Content and your
experiences with such content is covered by the MSN section of this privacy
statement. Additionally, Microsoft Edge sends a unique browser ID to certain
websites to enable us to develop aggregate data used to improve browser features
and services.

Microsoft Edge for Windows, Linux, and macOS. Microsoft Edge is the default web
browser for Windows 10 and later and is also available on other supported
versions of Windows and macOS.

Data about how you use your browser, such as your browsing history, web form
data, temporary internet files, and cookies, is stored on your device. You can
delete this data from your device using Clear Browsing History.

Microsoft Edge allows you to capture and save content on your device, such as:

* Settings and More. Allows you to manage your favourites, downloads, history,
extensions and collections.
* Collections. Allows you to collect text, images, videos, and other content in
a note page in your browser. When you drag content into your collection, it
is cached on your device and can be deleted through your collection.
* Website Pin to Taskbar. Allows you to pin your favorite websites to the
Windows taskbar. Websites will be able to see which of their webpages you
have pinned, so they can provide you a notification badge letting you know
there is something new for you to check out on their websites.

Microsoft collects data necessary to provide features you request in Microsoft
Edge. For example, you may choose to sync browser information saved on your
device across other devices when you are signed in with your Microsoft account.
You may choose which browser data to sync, including your favourites, browsing
history, extensions and associated data, settings, open tabs, autofill form
entries (such as your name, address and phone number), passwords, payment
information and other data types as they become available. If you choose to sync
extensions that you acquired from third-party web stores, a copy of those
extensions will be downloaded directly from those web stores on your synced
device(s). If you have turned on Password Monitor, your saved credentials are
hashed, encrypted and sent to Microsoft’s Password Monitor service to warn you
if your credentials were detected as part of a malicious attack or a breach.
Microsoft does not retain this data after the check is complete. You can disable
or configure syncing in the Microsoft Edge settings.

Microsoft Edge’s Search and site suggestions uses your search queries and
browsing history to provide you with faster browsing and more relevant search
recommendations. Microsoft Edge sends the information you type into the browser
address bar to the default search provider configured in the address bar to
offer search recommendations as you type each character. You can turn off these
features at any time in the browser settings. In order to provide search
results, Microsoft Edge sends your search queries, standard device information,
and location (if you have location enabled) to your default search provider. If
Bing is your default search provider, we use this data as described in the Bing
section of this privacy statement.

Microsoft Edge collects and uses data from your search activity across the web,
including websites Microsoft does not own or operate, to improve Microsoft
services, such as Microsoft Edge, Microsoft Bing and Microsoft News. This data
may include the search query, the search results that are displayed to you,
demographic information that is part of the search results, and the interaction
you have with those search results, such as the links you click. Microsoft Edge
takes steps to de-identify the data it collects by removing data that identifies
the person or device from which it was collected and retains this data for one
year from when it is collected. Microsoft does not use this collected data to
personalise or provide ads to you. You can turn off the collection of this data
at any time in the browser settings.

Microsoft Edge downloads content from Microsoft services to enhance your
browsing experiences; for example, when data is downloaded to prerender site
content for faster browsing or to provide content required to power features you
choose to use, such as providing templates for Collections.

You may also choose to share your Microsoft Edge browsing activity to allow us
to personalise Microsoft Edge and Microsoft services like ads, search, shopping
and news. Microsoft Edge browsing activity includes your history, favourites,
usage data and other browsing data. For more information about our advertising
privacy policies see the Advertising section of the privacy statement. In the
Microsoft privacy dashboard you can control the use of your browsing activity
for personalised ads in the See ads that interest you setting. If you disable
this setting in the Microsoft privacy dashboard you will continue to receive
personalised web experiences like search and news based on your browsing
activity if you have Allow Microsoft to use your browsing activity including
history, favourites, usage and other browsing data to personalise Microsoft Edge
and Microsoft services like ads, search, shopping and news turned on in
Microsoft Edge settings. You may disable this browser setting in Microsoft Edge
at any time to stop receiving personalised web experiences based on your
browsing activity.

Microsoft Edge collects required diagnostic data to solve problems and to keep
Microsoft Edge up to date, secure, and operating properly. Required diagnostic
data also helps us improve Microsoft Edge and Windows.

Separate from your search activity data mentioned above, you can choose to send
optional diagnostic data about how you use Microsoft Edge and information about
your browser activity, including browsing history and search terms to Microsoft
to help us improve Microsoft Edge and other Microsoft products and services. For
Microsoft Edge on Windows 10 and later, this information is provided when you
have enabled optional diagnostic data. For details, see the Windows Diagnostics
section of the privacy statement. For Microsoft Edge on other operating systems,
optional diagnostic information is provided when you enable Improve Microsoft
products by sending data about how you use the browser or Make searches and
Microsoft products better by sending info about websites you visit in Microsoft
Edge in the browser settings.

The diagnostic data collected by Microsoft Edge is transmitted to Microsoft and
is stored with one or more unique identifiers that help us recognise an
individual browser installation on a device and understand the browser's service
issues and use patterns.

Learn more about Microsoft Edge, browsing data, and privacy.

Microsoft Edge on iOS and Android. Microsoft Edge on iOS and Android devices
collects data necessary to provide features you request in Microsoft Edge.
Microsoft also collects required diagnostic data to solve problems and to keep
Microsoft Edge up to date, secure, and operating properly. Required diagnostic
data also helps us improve Microsoft Edge.

Additionally, you may share optional diagnostic data about how you use Microsoft
Edge and information about websites you visit (browsing history) for
personalised experiences on your browser, Windows, and other Microsoft products
and services. This information also helps us improve Microsoft Edge and other
Microsoft products and services. This optional diagnostic data is sent to us
when you enable Share usage data for personalisation or Share info about
websites you visit in the browser settings.

The diagnostic data collected by Microsoft Edge is transmitted to Microsoft and
is stored with one or more unique identifiers that help us recognise an
individual user on a device and understand the browser's service issues and use
patterns.

For information about the privacy practices of legacy versions Microsoft Edge
(versions 44 and below), see the Web browsers – Microsoft Edge Legacy and
Internet Explorer section of the privacy statement.

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Microsoft TranslatorMicrosoft Translator

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Microsoft Translator is a machine translation system and service designed to
automatically translate text and voice input between numerous supported
languages. Microsoft Translator is made available as a stand-alone consumer app
for Android, iOS, and Windows and its service capabilities are also integrated
in a variety of Microsoft products and services, such as Translator Hub,
Translator for Bing, and Translator for Microsoft Edge. Microsoft Translator
processes the text, image, and voice data you submit, as well as device and
usage data. We use this data to provide Microsoft Translator, personalise your
experiences, and improve our products and services. Microsoft has implemented
business and technical measures designed to help de-identify the data you submit
to Microsoft Translator. For example, when we randomly sample text and audio to
improve Microsoft Translator and Microsoft’s speech recognition technologies, we
delete identifiers and certain text, such as email addresses and some number
sequences, detected in the sample that could contain personal data. To learn
more about how Microsoft manages your voice data, see Speech recognition
technologies.

Separate from Microsoft Translator, Microsoft translation services are available
as features in other Microsoft products and services that have different privacy
practices than Microsoft Translator. For more information on the Microsoft Azure
Cognitive Services Translator Text API, Customised Translator and Translator
Speech API, see the Enterprise and developer products section of this privacy
statement. For the Translate feature in Office apps and Skype, see the
Productivity and communications products section of this privacy statement.

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SwiftKeySwiftKey

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The Microsoft Swiftkey keyboard and related cloud-based services (collectively,
the “SwiftKey Services”) process data about words you use and how you type and
use this data to learn your writing style and provide personalised
autocorrection and predictive text that adapts to you. We also use this data to
offer a range of other features, such as hashtag and emoji predictions.

SwiftKey prediction technology learns from the way you use language to build a
personalised language model. This model is an optimised view of the words and
phrases that you use most often in context and reflects your unique writing
style. The model itself contains the words you commonly type arranged in a way
that enables SwiftKey’s algorithms to make predictions, based on text you have
already entered. The model draws from all scenarios in which you use your
keyboard, including when you type while using apps or visiting websites. The
SwiftKey keyboard and model attempt to avoid collecting sensitive data, by not
collecting data from certain fields such as those recognised as containing
password or payment data. SwiftKey Services do not log, store, or learn from
data you type, or the data contained in your model, unless you choose to share
your data with us (as described further below). When you use SwiftKey Services,
we also collect device and usage data. We use de-identified device and usage
data to analyse service performance and help improve our products.

The SwiftKey Services also include an optional cloud component called a SwiftKey
Account. If you choose to create a SwiftKey Account, your language model will be
synced with the SwiftKey Account cloud service, so you can benefit from that
model on the different devices you use and access additional services such as
prediction synchronisation and backup. When you create a SwiftKey Account,
Microsoft will also collect your email address and basic demographic data. All
data collected is transferred to our servers over encrypted channels.

You may also opt in to share your language, typing data, and/or voice clips for
the purposes of improving Microsoft products and services. Depending on the
opt-ins you choose, SwiftKey may send short snippets of data about what and how
you type and/or your voice clips, and related correction data to our servers for
processing. These text snippets and/or voice clips are used in various automated
processes to validate that our prediction services are working correctly and to
make product improvements. To preserve your privacy, SwiftKey Services
de-identify these text snippets, and even if you have a SwiftKey Account, these
text snippets and/or voice clips will not be linked to it. To learn more about
how Microsoft manages your voice data, see Speech recognition technologies.

If you sign into your SwiftKey Account and opt to share your language and typing
data or voice clips, Microsoft will process your shared data in order to look
for new patterns of language usage across our user base. This allows us to
improve our basic models for individual languages. Language and typing data used
in this process is aggregated and any words or combinations of words that might
be personal to individuals or small groups of users are filtered out.

You can withdraw your consent to share your language and typing data or voice
clips for product improvement at any time in SwiftKey Settings. You can also
withdraw your consent for SwiftKey Services to retain your personal data in
SwiftKey Settings. When you withdraw consent for SwiftKey to retain your
personal data, all personal data collected through your use of the SwiftKey
Services will be deleted.

You may receive occasional notifications on your device alerting you to product
updates and features that may be of interest to you. You can disable these
notifications at any time in the SwiftKey Settings.

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WindowsWindows

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Windows is a personalised computing environment that enables you to seamlessly
roam and access services, preferences and content across your computing devices
from phones to tablets to the Surface Hub. Rather than residing as a static
software programme on your device, key components of Windows are cloud-based,
and both cloud and local elements of Windows are updated regularly, providing
you with the latest improvements and features. In order to provide this
computing experience, we collect data about you, your device, and the way you
use Windows. And because Windows is personal to you, we give you choices about
the personal data we collect and how we use it. Note that if your Windows device
is managed by your organisation (such as your employer or school), your
organisation may use centralised management tools provided by Microsoft or
others to access and process your data and to control device settings (including
privacy settings), device policies, software updates, data collection by us or
the organisation or other aspects of your device. Additionally, your
organisation may use management tools provided by Microsoft or others to access
and process your data from that device, including your interaction data,
diagnostic data, and the contents of your communications and files. For more
information about data collection in Windows, see Data collection summary for
Windows. This statement discusses Windows 10 and Windows 11 and references to
Windows in this section relate to those product versions. Earlier versions of
Windows (including Windows Vista, Windows 7, Windows 8, and Windows 8.1) are
subject to their own privacy statements.

Learn more
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ActivationActivation

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When you activate Windows, a specific product key is associated with the device
on which your software is installed. The product key and data about the software
and your device is sent to Microsoft to help validate your licence to the
software. This data may be sent again if there is a need to re-activate or
validate your licence. On phones running Windows, device and network
identifiers, as well as device location at the time of the first power-up of the
device, are also sent to Microsoft for the purpose of warranty registration,
stock replenishment, and fraud prevention.

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Activity historyActivity history

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Activity history helps keep track of the things you do on your device, such as
the apps and services you use, the files you open, and the websites you browse.
Your activity history is created when using different apps and features such as
Microsoft Edge Legacy, some Microsoft Store apps, and Microsoft 365 apps and is
stored locally on your device. If you've signed in to your device with a work or
school account and give your permission, Windows sends your activity history to
Microsoft. Once your activity history is in the cloud, Microsoft uses that data
to enable cross-device experiences, to provide you with the ability to continue
those activities on other devices, to provide personalised experiences (such as
ordering your activities based on duration of use) and relevant suggestions
(such as anticipating what your needs might be based on your activity history),
and to help improve Microsoft products.

You can turn settings off or on for sending your activity history to Microsoft
and storing activity history locally on your device, and you can also clear your
device’s activity history at any time by going to Privacy > Activity history in
the Windows settings app. Learn more about activity history in Windows.

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Advertising IDAdvertising ID

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Windows generates a unique advertising ID for each person using a device, which
app developers and advertising networks can then use for their own purposes,
including providing relevant advertising in apps. When the advertising ID is
enabled, both Microsoft apps and third-party apps can access and use the
advertising ID in much the same way that websites can access and use a unique
identifier stored in a cookie. Thus, your advertising ID can be used by app
developers and advertising networks to provide more relevant advertising and
other personalised experiences across their apps and on the web. Microsoft
collects the advertising ID for the uses described here only when you choose to
enable the advertising ID as part of your privacy setting.

The advertising ID setting applies to Windows apps using the Windows advertising
identifier. You can turn off access to this identifier at any time by turning
off the advertising ID in the Windows settings app. If you choose to turn it on
again, the advertising ID will be reset and a new identifier will be generated.
When a third-party app accesses the advertising ID, its use of the advertising
ID will be subject to its own privacy policy. Learn more about advertising ID in
Windows.

The advertising ID setting does not apply to other methods of interest-based
advertising delivered by Microsoft or third parties, such as cookies used to
provide interest-based display ads on websites. Third-party products accessed
through or installed on Windows may also deliver other forms of interest-based
advertising subject to their own privacy policies. Microsoft delivers other
forms of interest-based ads in certain Microsoft products, both directly and by
partnering with third-party ad providers. For more information on how Microsoft
uses data for advertising, see the How we use personal data section of this
statement.

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DiagnosticsDiagnostics

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Microsoft collects Windows diagnostic data to solve problems and to keep Windows
up to date, secure, and operating properly. It also helps us improve Windows and
related Microsoft products and services and, for customers who have turned on
the “Tailored experiences” setting, to provide more relevant tips and
recommendations to tailor Microsoft and third-party products and services for
Windows to the customer’s needs. This data is transmitted to Microsoft and
stored with one or more unique identifiers that can help us recognise an
individual user on an individual device and understand the device's service
issues and use patterns.

There are two levels of diagnostic and activity data: Required diagnostic data
and Optional diagnostic data. Certain product documentation and other materials
refer to Required diagnostic data as Basic diagnostic data and to Optional
diagnostic data as Full diagnostic data.

If an organisation (such as your employer or school) uses Azure Active Directory
(AAD) to manage the account it provides to you and enrols your device in the
Windows diagnostic data processor configuration, Microsoft’s processing of
diagnostic data in connection with Windows is governed by a contract between
Microsoft and the organisation. If an organisation uses Microsoft management
tools or engages Microsoft to manage your device, Microsoft and the organisation
will use and process diagnostic and error data from your device to allow the
management, monitoring and troubleshooting of your devices managed by the
organisation, and for other purposes of the organisation.

Required diagnostic data includes information about your device, its settings
and capabilities, and whether it is performing properly. We collect the
following Required diagnostic data:

* Device, connectivity and configuration data:
* Data about the device such as the processor type, OEM manufacturer, type of
battery and capacity, number and type of cameras, firmware and memory
attributes.
* Network capabilities and connection data such as the device’s IP address,
mobile network (including IMEI and mobile operator), and whether the device
is connected to a free or paid network.
* Data about the operating system and its configuration such as the OS
version and build number, region and language settings, diagnostics data
settings, and whether the device is part of the Windows Insider programme.
* Data about connected peripherals such as model, manufacturer, drivers and
compatibility data.
* Data about the applications installed on the device such as application
name, version and publisher.
* Whether a device is ready for an update and whether there are factors that
may impede the ability to receive updates, such as low battery, limited disk
space, or connectivity through a paid network.
* Whether updates complete successfully or fail.
* Data about the reliability of the diagnostics collection system itself.
* Basic error reporting, which is health data about the operating system and
applications running on your device. For example, basic error reporting tells
us if an application, such as Microsoft Paint or a third-party game, hangs or
crashes.

Optional diagnostic data includes more detailed information about your device
and its settings, capabilities, and device health. Optional diagnostic data also
includes data about the websites you browse, device activity (also sometimes
referred to as usage), and enhanced error reporting that helps Microsoft to fix
and improve products and services for all users. When you choose to send
Optional diagnostic data, Required diagnostic data will always be included, and
we collect the following additional information:

* Additional data about the device, connectivity, and configuration, beyond
that collected under Required diagnostic data.
* Status and logging information about the health of operating system and other
system components beyond that collected about the update and diagnostics
systems under Required diagnostic data.
* App activity, such as which programmes are launched on a device, how long
they run and how quickly they respond to input.
* Browser activity, including browsing history and search terms, in Microsoft
browsers (Microsoft Edge or Internet Explorer).
* Enhanced error reporting, including the memory state of the device when a
system or app crash occurs (which may unintentionally contain user content,
such as parts of a file you were using when the problem occurred). Crash data
is never used for Tailored experiences as described below.

Some of the data described above may not be collected from your device even if
you choose to send Optional diagnostic data. Microsoft minimises the volume of
Optional diagnostic data it collects from all devices by collecting some of the
data from only a subset of devices (sample). By running the Diagnostic Data
Viewer tool, you can see an icon which indicates whether your device is part of
a sample and also which specific data is collected from your device.
Instructions for how to download the Diagnostic Data Viewer tool can be found in
the Windows settings app under Diagnostics & feedback.

Specific data items collected in Windows diagnostics are subject to change to
give Microsoft flexibility to collect the data needed for the purposes
described. For example, to enable Microsoft to troubleshoot the latest
performance issue impacting users’ computing experience or update a Windows
device that is new to the market, Microsoft may need to collect data items that
were not collected previously. For a current list of data types collected at
Required diagnostic data and Optional diagnostic data, see Windows Required
(Basic level) diagnostic events and fields or Windows Optional (Full level)
diagnostic data. We provide limited portions of error report information to
partners (such as the device manufacturer) to help them troubleshoot products
and services which work with Windows and other Microsoft product and services.
They are only permitted to use this information to repair or improve those
products and services. We may also share some aggregated, de-identified
diagnostic data, such as general usage trends for Windows apps and features,
with selected third parties. Learn more about diagnostic data in Windows.

Inking and typing Recognition. You also can choose to help Microsoft improve
inking and typing recognition by sending inking and typing diagnostic data. If
you choose to do so, Microsoft will collect samples of the content you type or
write to improve features such as handwriting recognition, autocompletion, next
word prediction, and spelling correction in the many languages used by Microsoft
customers. When Microsoft collects inking and typing diagnostic data, it is
divided into small samples and processed to remove unique identifiers,
sequencing information, and other data (such as email addresses and numeric
values) which could be used to reconstruct the original content or associate the
input to you. It also includes associated performance data, such as changes you
manually make to text, as well as words you've added to the dictionary. Learn
more about improving inking and typing in Windows.

If you choose to turn on Tailored experiences, we will use your Windows
diagnostic data (Required or Optional as you have selected) to offer you
personalised tips, ads and recommendations to enhance Microsoft experiences. If
you have selected Required as your diagnostic data setting, personalisation is
based on information about your device, its settings and capabilities and
whether it is performing properly. If you have selected Optional,
personalisation is also based on information about how you use apps and
features, plus additional information about the health of your device. However,
we do not use information about the websites you browse, the content of crash
dumps, speech, typing or inking input data for personalisation when we receive
such data from customers who have selected Optional.

Tailored experiences include suggestions on how to customise and optimise
Windows, as well as ads and recommendations for Microsoft and third-party
products and services, features, apps and hardware for your Windows experiences.
For example, to help you get the most out of your device, we may tell you about
features you may not know about or that are new. If you are having a problem
with your Windows device, you may be offered a solution. You may be offered a
chance to customise your lock screen with pictures, or to be shown more pictures
of the kind you like, or fewer of the ones you do not. If you stream movies in
your browser, you may be recommended an app from the Microsoft Store that
streams more efficiently. Or, if you are running out of space on your hard
drive, Windows may recommend you try OneDrive or purchase hardware to gain more
space. Learn more about tailored experiences in Windows.

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Feedback HubFeedback Hub

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Feedback Hub is a pre-installed app that provides a way to gather feedback on
Microsoft products and installed first-party and third-party apps. You can
sign-in to Feedback Hub using either your personal Microsoft account or an
account provided by your organisation (such as your employer or school) that you
use to sign-in to Microsoft products. Signing in with your work or school
account allows you to submit feedback to Microsoft in association with your
organisation.

Any feedback you provide whether using your work or school account or personal
Microsoft account may be publicly viewable depending on the settings configured
by your organisation’s administrators. Additionally, if feedback is provided
using your work or school account, your feedback can be viewed through the
Feedback Hub by your organisation’s administrators.

When you submit feedback to Microsoft about a problem or add more details to a
problem, diagnostic data will be sent to Microsoft to improve Microsoft products
and services. Depending on your Diagnostic data settings in the Diagnostics &
feedback section of the Windows settings app, Feedback Hub will either send
diagnostic data automatically or you will have the option to send it to
Microsoft at the time you provide feedback. Based on the category chosen when
submitting feedback, there may be additional personal data collected that helps
to further troubleshoot issues; for example, location related information when
submitting feedback about location services or gaze related information when
submitting feedback on Mixed Reality. Microsoft may also share your feedback
along with the data collected when you submit your feedback with Microsoft
partners (such as a device manufacturer, or firmware developer) to help them
troubleshoot products and services that work with Windows and other Microsoft
products and services. Learn more about diagnostic data in Windows.

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Location services and recordingLocation services and recording

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Windows location service. Microsoft operates a location service that helps
determine the precise geographic location of a specific Windows device.
Depending on the capabilities of the device, the device’s location can be
determined with varying degrees of accuracy and may in some cases be determined
precisely. When you have enabled location on a Windows device, or you have given
permission for Microsoft apps to access location information on non-Windows
devices, data about cell towers and Wi-Fi access points and their locations is
collected by Microsoft and added to the location database after removing any
data identifying the person or device from which it was collected. This
de-identified location information is used to improve Microsoft's location
services and, in some instances, shared with our location service provider
partners, currently HERE (see https://www.here.com/) and Skyhook (see
https://www.skyhook.com) to improve the location services of the provider.

Windows services and features, apps running on Windows, and websites opened in
Windows browsers can access the device’s location through Windows if your
settings allow them to do so. Some features and apps request location permission
when you first install Windows, some ask the first time you use the app, and
others ask every time you access the device’s location. For information about
certain Windows apps that use the device’s location, see the Windows apps
section of this privacy statement.

When an app or feature accesses the device’s location and you are signed in with
a Microsoft account, your Windows device will also upload its location to the
cloud where it is available across your devices to other apps or services that
use your Microsoft account and for which you’ve granted permission. We will
retain only the last known location (each new location replaces the previous
one). Data about a Windows device's recent location history is also stored on
the device even if not using a Microsoft account, and certain apps and Windows
features can access this location history. You can clear your device's location
history at any time in the Windows settings app.

In the Windows settings app, you can also view which apps have access to the
device’s precise location or your device's location history, turn off or on
access to the device’s location for particular apps, or turn off access to the
device’s location. You can also set a default location, which will be used when
the location service can’t detect a more exact location for your device.

Even when you’ve turned off access to the device’s location, some third-party
desktop apps and services could use other technologies (such as Bluetooth,
Wi-Fi, mobile modem, etc.) to determine the device’s precise location. Learn
more about third-party desktop apps and how they may still be able to determine
your device’s location when the device’s location setting is off.

In addition, to facilitate getting help in an emergency, whenever you make an
emergency call, Windows will attempt to determine and share your precise
location, regardless of your location settings. If your device has a SIM card or
is otherwise using mobile service, your mobile operator will have access to your
device’s location. Learn more about location in Windows.

General Location. If you turn on Location services, apps that cannot use your
precise location may still have access to your general location, such as your
city, postcode or region.

Find my device. The Find my device feature allows an administrator of a Windows
device to find the location of that device from account.microsoft.com/devices.
To enable Find my device, an administrator needs to be signed in with a
Microsoft account and have the location setting enabled. This feature will work
even if other users have denied access to location for all their apps. When the
administrator attempts to locate the device, users will see a notification in
the notification area. Learn more about Find my device in Windows.

Recording. Some Windows devices have a recording feature that allows you to
capture audio and video clips of your activity on the device, including your
communications with others. If you choose to record a session, the recording
will be saved locally on your device. In some cases, you may have the option to
transmit the recording to a Microsoft product or service that broadcasts the
recording publicly. Important: You should understand your legal responsibilities
before recording and/or transmitting any communication. This may include
obtaining the prior consent of everyone participating in the conversation or any
other authorisations as required. Microsoft is not responsible for how you use
recording features or your recordings.

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Security and safety featuresSecurity and safety features

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Device encryption. Device encryption helps protect the data stored on your
device by encrypting it using BitLocker Drive Encryption technology. When device
encryption is on, Windows automatically encrypts the drive Windows is installed
on and generates a recovery key. The BitLocker recovery key for your personal
device is automatically backed up online in your personal Microsoft OneDrive
account. Microsoft doesn't use your individual recovery keys for any purpose.

Malicious Software Removal Tool. The Malicious Software Removal Tool (MSRT) runs
on your device at least once per month as part of Windows Update. MSRT checks
devices for infections by specific, prevalent malicious software ("malware") and
helps remove any infections found. When the MSRT runs, it will remove the
malware listed on the Microsoft Support website if the malware is on your
device. During a malware check, a report will be sent to Microsoft with specific
data about malware detected, errors, and other data about your device. If you do
not want MSRT to send this data to Microsoft, you can disable MSRT's reporting
component.

Microsoft Family. Parents can use Microsoft Family to understand and set
boundaries on how their child is using their device. There are many features
available to Family members, so please carefully review the information provided
when you create or join a Family. If you live in a region that requires
permission to create an account to access Microsoft services, you may be
prompted to request or give parental consent. If a user is under the statutory
age in your region, during the registration process they will be prompted to
request consent from a parent or guardian by entering an adult’s email. When
Family activity reporting is turned on for a child, Microsoft will collect
details about how the child uses their device and provide parents with reports
of that child's activities. Activity reports are routinely deleted from
Microsoft servers after a short period of time.

Microsoft Defender SmartScreen. Microsoft Defender SmartScreen helps protect you
when using our services by checking downloaded files and web content for
malicious software, potentially unsafe web content, and other threats to you or
your device. When checking a file, data about that file is sent to Microsoft,
including the file name, a hash of the file's contents, the download location,
and the file's digital certificates. If Microsoft Defender SmartScreen
identifies the file as unknown or potentially unsafe, you will see a warning
prior to opening the file. When checking web content, data about the content and
your device is sent to Microsoft, including the full web address of the content.
If Microsoft Defender SmartScreen detects that content is potentially unsafe,
you will see a warning in place of the content. Microsoft Defender SmartScreen
can be turned on or off in Settings.

Microsoft Defender Antivirus. Microsoft Defender Antivirus looks for malware and
other unwanted software, potentially unwanted apps, and other malicious content
on your device. Microsoft Defender Antivirus is automatically turned on to help
protect your device if no other antimalware software is actively protecting your
device. If Microsoft Defender Antivirus is turned on, it will monitor the
security status of your device. When Microsoft Defender Antivirus is turned on,
or is running because Limited Periodic Scanning is enabled, it will
automatically send reports to Microsoft that contain data about suspected
malware and other unwanted software, potentially unwanted apps, and other
malicious content, and it may also send files that could contain malicious
content, such as malware or unknown files for further inspection. If a report is
likely to contain personal data, the report is not sent automatically, and
you'll be prompted before it is sent. You can configure Microsoft Defender
Antivirus not to send reports and suspected malware to Microsoft.

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Speech, Voice Activation, Inking, and TypingSpeech, Voice Activation, Inking,
and Typing

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Speech. Microsoft provides both a device-based speech recognition feature and
cloud-based (online) speech recognition technologies.

Turning on the Online speech recognition setting lets apps use Microsoft
cloud-based speech recognition. Additionally, in Windows 10, the Online speech
recognition setting enables your ability to use dictation within Windows.

Turning on speech while setting up a HoloLens device or installing Windows Mixed
Reality allows you to use your voice for commands, dictation, and app
interactions. Both device-based speech recognition and online speech recognition
settings will be enabled. With both settings enabled, while your headset is
turned on the device will always be listening to your voice input and will send
your voice data to Microsoft’s cloud-based speech recognition technologies.

When you use cloud-based speech recognition technologies from Microsoft, whether
enabled by the Online speech recognition setting or when you interact with
HoloLens or voice typing, Microsoft collects and uses your voice recordings to
provide the speech recognition service by creating a text transcription of the
spoken words in the voice data. Microsoft will not listen to your voice
recording without your permission. To learn more about how Microsoft manages
your voice data, see Speech recognition technologies.

You can use device-based speech recognition without sending your voice data to
Microsoft. However, Microsoft cloud-based speech recognition technologies
provide more accurate recognition than the device-based speech recognition. When
the online speech recognition setting is turned off, speech services that do not
rely on the cloud and only use device-based recognition—like the Narrator app or
the Windows Speech Recognition app—will still work and Microsoft won’t collect
any voice data.

You can turn off online speech recognition at any time. This will stop any apps
that rely on the Online speech recognition setting from sending your voice data
to Microsoft. If you are using a HoloLens or Windows Mixed Reality headset, you
can also turn off device-based speech recognition at any time. This will stop
the device from listening for your voice input. Learn more about speech
recognition in Windows .

Voice Activation. Windows provides supported apps with the ability to respond
and take action based on voice keywords that are specific to that app—for
example allowing Cortana to listen and respond when you say “Cortana.”

If you’ve given permission for an app to listen for voice keywords, Windows will
be actively listening to the microphone for these keywords. Once a keyword is
recognised, the app will have access to your voice recording, can process the
recording, take action and respond, such as with a spoken answer. The app may
send the voice recording to its own services in the cloud to process the
commands. Each app should ask you for permission before accessing voice
recordings.

Additionally, voice activation can be enabled when the device is locked. If
enabled, the relevant app will continue listening to the microphone for voice
keywords when you have locked your device and can activate for anyone who speaks
near the device. When the device is locked, the app will have access to the same
set of capabilities and information as when the device is unlocked.

You can turn off voice activation at any time. Learn more about voice activation
in Windows .

Even when you’ve turned off voice activation, some third-party desktop apps and
services could still be listening to the microphone and collect your voice
input. Learn more about third-party desktop apps and how they may still be able
to access your microphone even with these settings turned off .

Voice typing. In Windows 11, dictation has been updated and renamed as voice
typing. Like dictation, voice typing uses online speech recognition technologies
to power its speech-to-text transcription service. You can also choose to
contribute voice clips to help improve voice typing. If you choose not to
contribute voice clips, you can still use voice typing. You can change your
choice anytime in the voice typing settings. Microsoft will not listen to your
voice recordings without your permission. Learn more about voice typing in
Windows .

Inking & Typing Personalisation. Your typed and handwritten words are collected
to provide you with: a personal dictionary, better character recognition to help
you type and write on your device, and text suggestions that appear as you type
or write.

You can turn off Inking & typing personalisation at any time. This will delete
data stored on your device, such as your personal dictionary. Learn more about
inking & typing personalisation in Windows.

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Sync and backup settingsSync and backup settings

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When you sign into Windows with your Microsoft account or work or school
account, Windows can store your settings, files, and device configuration data
in Microsoft’s servers. Windows will only use the stored settings, files, and
device configuration data to make it easier for you to migrate your experience
on a different device.

You can turn off this feature and stop Windows from storing your settings,
files, and configuration data from the Windows settings app. You can also delete
the sync and backup data Windows has stored in the settings app.

Learn more about Windows backup and sync settings.

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Update ServicesUpdate Services

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Update Services for Windows includes Windows Update and Microsoft Update.
Windows Update is a service that provides you with software updates for Windows
software and other supporting software, such as drivers and firmware supplied by
device manufacturers. Microsoft Update is a service that provides you with
software updates for other Microsoft software such as Microsoft 365.

Windows Update automatically downloads Windows software updates to your device.
You can configure Windows Update to automatically install these updates as they
become available (recommended) or have Windows notify you when a restart is
required to finish installing updates. Apps available through the Microsoft
Store are automatically updated through the Microsoft Store, as described in the
Microsoft Store section of this privacy statement.

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Web browsers—Microsoft Edge Legacy and Internet ExplorerWeb browsers—Microsoft
Edge Legacy and Internet Explorer

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This section applies to legacy versions of Microsoft Edge (versions 44 and
below). See the Microsoft Edge section of the Privacy Statement for information
about non-legacy versions of Microsoft Edge.

Microsoft Edge is the default web browser for Windows. Internet Explorer, the
legacy browser from Microsoft, is also available in Windows. Whenever you use a
web browser to access the internet, data about your device ("standard device
data") is sent to the websites you visit and online services you use. Standard
device data includes your device's IP address, browser type and language, access
times, and referring website addresses. This data might be logged on those
websites' web servers. Which data is logged and how that data is used depends on
the privacy practices of the websites you visit and web services you use.
Additionally, Microsoft Edge sends a unique browser ID to certain websites to
enable us to develop aggregate data used to improve browser features and
services.

Additionally, data about how you use your browser, such as your browsing
history, web form data, temporary internet files, and cookies, is stored on your
device. You can delete this data from your device using Delete Browsing History.

Microsoft Edge allows you to capture and save content on your device, such as:

* Web note. Allows you to create ink and text annotations on the webpages you
visit, and clip, save, or share them.
* Active reading. Allows you to create and manage reading lists, including
websites or documents.
* Hub. Allows you to easily manage your reading lists, favourites, downloads
and history all in one area.
* Website Pin to Taskbar. Allows you to pin your favorite websites to the
Windows taskbar. Websites will be able to see which of their webpages you
have pinned, so they can provide you a notification badge letting you know
there is something new for you to check out on their websites.

Some Microsoft browser information saved on your device will be synced across
other devices when you sign in with your Microsoft account. For instance, in
Internet Explorer, this information includes your browsing history and
favourites; and in Microsoft Edge, it includes your favourites, reading lists,
autofill form entries (such as your name, address, and phone number) and may
include data for extensions that you have installed. As an example, if you sync
your Microsoft Edge reading list across devices, copies of the content you
choose to save to your reading list will be sent to each synced device for later
viewing. You can disable syncing in Internet Explorer by going to Start >
Settings > Accounts > Sync your settings. (For more information, see the Sync
settings section of this privacy statement.) You can also disable syncing of
Microsoft Edge browser information by turning off the sync option in Microsoft
Edge Settings.

Microsoft Edge and Internet Explorer use your search queries and browsing
history to provide you with faster browsing and more relevant search results.
These features include:

* Search suggestions in Internet Explorer automatically sends the information
you type into the browser address bar to your default search provider (such
as Bing) to offer search recommendations as you type each character.
* Search and site suggestions in Microsoft Edge automatically sends the
information you type into the browser address bar to Bing (even if you have
selected another default search provider) to offer search recommendations as
you type each character.

You can turn off these features at any time. In order to provide search results,
Microsoft Edge and Internet Explorer send your search queries, standard device
information, and location (if you have location enabled) to your default search
provider. If Bing is your default search provider, we use this data as described
in the Bing section of this privacy statement.

Cortana can assist you with your web browsing in Microsoft Edge with features
such as Ask Cortana. You can disable Cortana assistance in Microsoft Edge at any
time in Microsoft Edge Settings. To learn more about how Cortana uses data and
how you can control that, go to the Cortana section of this privacy statement.

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Windows appsWindows apps

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A number of Microsoft apps are included with Windows and others are available in
Microsoft Store. Some of those apps include:

Maps app. The Maps app provides location-based services and uses Bing services
to process your searches within the Maps app. When the Maps app has access to
your location, and you have enabled location-based services in Windows, when you
use the “@” key to initiate a search in supported text boxes in Windows apps,
Bing services collects the text you type after the “@” key to provide
location-based suggestions. To learn more about these Bing-powered experiences,
see the Bing section of this privacy statement. When the Maps app has access to
your location, even when the app is not in use, Microsoft may collect
de-identified location data from your device to improve Microsoft services. You
can disable the Maps app's access to your location by turning off the location
service or turning off the Maps app's access to the location service.

You can keep track of your favorite places and recent map searches in the Maps
app. Your favorite places and search history will be included as search
suggestions. If you're signed in with your Microsoft account, your favorite
places, search history, and certain app settings will be synced across other
devices and services (for example, Cortana). For more information, see the Sync
and backup settings section of this privacy statement.

Camera app. If you allow the Camera app to use your location, location data is
embedded in the photos and videos you take with your device. Other descriptive
data, such as camera model and the date that the picture or video was taken, is
also embedded in photos and videos. If you choose to share a photo or video, any
embedded data will be accessible to the people and services you share with. Once
enabled, you can always disable the Camera app's access to your location by
turning off all access to the location service in your device's Settings menu or
turning off the Camera app's access to the location service.

When the Camera app is open, it shows rectangles detected by the selected camera
for areas in the image that are potentially used for image enhancement. The
Camera app does not retain any image enhancing data. You can always change your
camera access settings in the Camera app’s Settings menu or the Windows Settings
menu.

Photos app. The Photos app helps you organise and share your photos. For
example, the Photos app presents different ways to group photos and videos by
date, location, tags, and faces. The Collection tab displays photos and videos
according to the date they are taken. The Album tab helps users organise their
photos and videos by location and common tags. The People tab helps you organise
your photos and videos by grouping photos and videos with similar faces, which
you can then associate with contacts.

If you enable the People setting on the Photos app's settings page, the app will
use face grouping technologies to organise your photos and videos into groups.
The grouping feature can detect faces in a photo or video and determine whether
they are visually similar to faces in other photos and videos in your local
photo collection. You can choose to associate a facial grouping with a contact
from your People app.

If you choose to share a photo or video using the Photos app, any embedded data
(such as location, camera model, and date) will be accessible to the people and
services you share the photo or video. If enabled, facial groupings are only
accessible to you, on that device, within the Photos app and the groups and
grouping data are not embedded in any shared photos or videos. You, and not
Microsoft, are responsible for ensuring you have appropriate permissions from
the people in your photos and videos to use facial grouping technology to group
your photos and videos in your personal albums.

Your groupings will be stored on your device for as long as you choose to keep
the groupings or the photos or videos. If the People setting is turned on, you
will be prompted to allow the Photos app to continue to permit facial groupings
after three years of non-interaction with the Photos app. At any time, you can
go to the Settings page in the Photos app to turn the People setting on or off.
This will remove facial grouping data from the Photos app, but will not remove
your photos or videos. Learn more about the Photos app and facial grouping.

People app. The People app lets you see and interact with all your contacts in
one place. When you add an account to the People app, your contacts from your
account will be automatically added to the People app. You can add other
accounts to the People app, including your social networks (such as Facebook and
Twitter) and email accounts. When you add an account, we tell you what data the
People app can import or sync with the particular service and let you choose
what you want to add. Other apps you install may also sync data to the People
app, including providing additional details to existing contacts. When you view
a contact in the People app, information about your recent interactions with the
contact (such as emails and calendar events, including from apps that the People
app syncs data from) will be retrieved and displayed to you. You can remove an
account from the People app at any time.

Mail and Calendar app. The Mail and Calendar app allows you to connect all your
email, calendars and files in one place, including those from third-party email
and file storage providers. The app provides location-based services, such as
weather information in your calendar, but you can disable the app’s use of your
location. When you add an account to the Mail and Calendar app, your email,
calendar items, files, contacts and other settings from your account will
automatically sync to your device and to Microsoft servers. At any time, you can
remove an account or make changes to the data that’s synced from your account.
To configure an account, you must provide the app with the account credentials
(such as username and password), which will be sent over the internet to the
third-party provider’s server. The app will first attempt to use a secure (SSL)
connection to configure your account but will send this information unencrypted
if your email provider does not support SSL. If you add an account provided by
an organisation (such as a company email address), the owner of the
organisational domain can implement certain policies and controls (for example,
multi-factor authentication or the ability to remotely wipe data from your
device) that may affect your use of the app.

Messaging app. When you sign in with a Microsoft account on your device, you can
choose to back up your information, which will sync your SMS and MMS messages
and store them in your Microsoft account. This allows you to retrieve the
messages if you lose or change phones. After your initial device set-up, you can
manage your messaging settings at any time. Turning off your SMS/MMS backup will
not delete messages that have been previously backed up to your Microsoft
account. To delete such messages, you must first delete them from your device
prior to turning off backup. If you allow the Messaging app to use your
location, you can attach a link to your current location to an outgoing message.
Location information will be collected by Microsoft as described in the Windows
Location services section of this privacy statement.

Narrator. Narrator is a screen-reading app that helps you use Windows without a
screen. Narrator offers intelligent image and page title description and web
page summaries when you encounter undescribed images and ambiguous links.

When you choose to get an image description by pressing Narrator + Ctrl + D, the
image will be sent to Microsoft to perform analysis of the image and generate a
description. Images are used only to generate the description and are not stored
by Microsoft.

When you choose to get page title descriptions by pressing Narrator + Ctrl + D,
the URL of the site you are visiting will be sent to Microsoft to generate the
page title description and to provide and improve Microsoft services, such as
Bing services as described in the Bing section above.

When you choose to get a list of popular links for a web page by pressing
Narrator + double press of S, the URL of the site you are visiting will be sent
to Microsoft to generate the summary of popular links and to provide and improve
Microsoft services, such as Bing.

You can disable these features at any time by going to Narrator > Get image
descriptions, page titles and popular links in the Windows setting app.

You can also send feedback about Narrator to help Microsoft diagnose and resolve
problems with Narrator and improve Microsoft products and services, such as
Windows. Verbal feedback can be submitted at any time in Narrator by using
Narrator Key + Alt + F. When you use this command, the Feedback Hub app will
launch, giving you the opportunity to submit verbal feedback. If you enable the
setting “Help Make Narrator Better” in the Windows settings app and submit
verbal feedback through Feedback Hub, recent device and usage data, including
event trace log (ETL) data, will be submitted along with your verbal feedback to
improve Microsoft products and services, such as Windows.

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Windows Media PlayerWindows Media Player

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Windows Media Player allows you to play CDs, DVDs, and other digital content
(such as WMA and MP3 files), rip CDs, and manage your media library. To enrich
your experience when you play content in your library, Windows Media player
displays related media information, such as album title, song titles, album art,
artist, and composer. To augment your media information, Windows Media player
will send a request to Microsoft which contains standard computer information,
an identifier for the media content, and the media information already contained
in your Windows Media Player library (including information you may have edited
or entered yourself) so that Microsoft can recognise the track and then return
additional information that is available.

Windows Media Player also allows you to play back content that is streamed to
you over a network. To provide this service, it is necessary for Windows Media
Player to communicate with a streaming media server. These servers are typically
operated by non-Microsoft content providers. During playback of streaming media,
Windows Media Player will send a log to the streaming media server or other web
server(s) if the streaming media server requests it. The log includes such
details as: connection time, IP address, operating system version, Windows Media
Player version, Player identification number (Player ID), date, and protocol. To
protect your privacy, Windows Media Player defaults to sending a Player ID that
is different for each session.

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Windows HelloWindows Hello

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Windows Hello provides instant access to your devices through biometric
authentication. If you turn it on, Windows Hello uses your face, fingerprint, or
iris to identify you based on a set of unique points or features that are
extracted from the image and stored on your device as a template—but it does not
store the actual image of your face, fingerprint, or iris. Biometric
verification data that's used when you sign in doesn't leave your device. Your
biometric verification data will remain on your device until you remove it.
However, after a significant period of Windows Hello inactivity, you will be
prompted to confirm that you want to continue to store your biometric
verification data. You can delete your biometric verification data from within
Settings. Learn more about Windows Hello.

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Windows SearchWindows Search

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Windows Search lets you search your stuff and the web from one place. If you
choose to use Windows Search to search "your stuff," it will provide results for
items on your personal OneDrive, your OneDrive for Business if so enabled, other
cloud storage providers to the extent supported by those third-party providers,
and on your device. If you choose to use Windows Search to search the web, or
get search suggestions with Windows Search, your search results will be powered
by Bing and we will use your search query as described in the Bing section of
this privacy statement. Learn more about search in Windows .

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Your PhoneYour Phone

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The Your Phone app lets you link your Android phone with your Windows device,
enabling a variety of cross-device experiences. You can use Your Phone to see
recent photos from your Android phone on your Windows device; make and receive
calls from your Android phone on your Windows device; view and send text
messages from your Windows device; view, dismiss, or perform other actions to
your Android phone notifications from your Windows device; and share your phone
screen on your Windows device through Your Phone’s mirroring function.

To use Your Phone, the Your Phone app must be installed on your Windows device
and the Your Phone Companion app must be installed on your Android phone. Upon
launching the Your Phone app on your Windows device, you will be prompted to
provide your mobile phone number. We use this mobile phone number solely to send
you a link with information about downloading the Your Phone Companion app.

To use Your Phone, you must log into your Microsoft account on the Your Phone
app on your Windows device and on the Your Phone Companion app on your Android
phone. Your Android phone must be connected to Wi-Fi and your Windows device
must be connected to the internet and permit Your Phone to run in the
background. To use Your Phone’s mirroring function, your Android phone must also
have Bluetooth enabled. Your Phone also requires your Windows device to be set
up with Windows Hello, as an additional security measure.

As part of providing Your Phone’s features to you, Microsoft collects
performance, usage and device data that includes, for example, the hardware
capabilities of your device and Windows device, the number and duration of your
sessions on Your Phone and the amount of time you spent during setup.

You can unlink your Android phone from your Windows device at any time by
logging in with your Microsoft account at accounts.microsoft.com/devices and
updating the Settings on your Android phone. For detailed information, see our
support page.

Text Messages. Your Phone allows you to view text messages delivered to your
Android phone on your Windows device and send text messages from your Windows
device. Only text messages received and sent within the last 30 days are visible
on your Windows device. These text messages are temporarily stored on your
Windows device. We never store your text messages on our servers or change or
delete any text messages on your Android phone. You can see messages sent via
SMS (Short Message Service) and MMS (Multimedia Messaging Service) but not
messages sent via RCS (Rich Communication Services). To provide this
functionality, Your Phone accesses the content of your text messages and the
contact information of the individuals or businesses from whom you are receiving
or sending text messages.

Calls. Your Phone allows you to make and receive calls from your Android phone
on your Windows device. Through Your Phone, you can also view your recent calls
on your Windows device. To activate this feature, you must enable certain
permissions on both your Windows device and Android phone, such as call logs
access and permission to make phone calls from your PC. These permissions can be
revoked at any time under the Your Phone Settings page on your Windows device
and your Android phone's settings. Only calls received and dialled within the
last 30 days are visible under call logs on your Windows device. These call
details are temporarily stored on your Windows device. We do not change or
delete your call history on your Android phone.

Photos. Your Phone allows you to copy, share or edit photos from your Android
phone on your Windows device. Only a limited number of your most recent photos
from the Camera Roll and Screenshots folders on your Android phone will be
visible on your Windows device at any given time. These photos are temporarily
stored on your Windows device and as you take more photos on your Android phone,
we remove the temporary copies of the older photos from your Windows device. We
never store your photos on our servers or change or delete any photos on your
Android phone.

Notifications. Your Phone allows you to view your Android phone’s notifications
on your Windows device. Through Your Phone, you can read and dismiss your
Android phone’s notifications from your Windows device or perform other actions
related to the notifications. To activate this Your Phone feature, you must
enable certain permissions, such as sync notifications, on both your Windows
device and Android phone. These permissions can be revoked at any time under the
Your Phone Settings page on your Windows device and your Android phone’s
settings. For detailed information, see our support page.

Mirroring. Your Phone allows you to view your Android phone’s screen on your
Windows device. Your Android phone screen will be visible on your Windows device
as a pixel stream and any audio that you enable on your Android phone screen
while it is linked to your Windows device through Your Phone will play through
your Android phone.

Text-to-voice. Your Phone features include accessibility functionality such as
text-to-voice. You can activate a text-to-voice feature, which allows you to
hear the contents of a text message or notification as audio. If you activate
this feature, your text messages and notifications will be read out loud as they
are received.

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Entertainment and related servicesEntertainment and related services

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Entertainment and Related Services power rich experiences and enable you to
access a variety of content, applications and games.

Learn more
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XboxXbox

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The Xbox network is the online gaming and entertainment service from Microsoft
that consists of software and enables online experiences across different
platforms. This service lets you find and play games, view content, and connect
with friends on Xbox and other gaming and social networks. You can connect to
the Xbox network using Xbox consoles, Windows devices, and mobile devices
(Android and iPhone).

When you sign up for an Xbox profile, we assign you a gamertag (a public
nickname) and a unique identifier. When you sign in on Xbox devices, apps, and
services, the data we collect about your use is stored using these unique
identifier(s).

Xbox consoles are devices you can use to find and play games, movies, music, and
other digital entertainment. When you sign in to Xbox experiences—in apps or on
a console—we also assign a unique identifier to your device. When your Xbox
console is connected to the internet, for instance, and you sign in to the
console, we identify which console and which version of the console’s operating
system you’re using.

Xbox continues to provide new experiences in client apps that are connected to
and backed by services such as the Xbox network and cloud gaming. When signed in
to an Xbox experience, we collect required data to help keep these experiences
reliable, up to date, secure, and performing as expected.

Data we collect about your use of Xbox services, games, apps, and consoles
includes:

* When you sign in and sign out of Xbox, any purchases you make, and content
you obtain.
* Which games you play and apps you use, your game progress, achievements, play
time per game, and other play statistics.
* Performance data about Xbox consoles, Xbox Game Pass and other Xbox apps, the
Xbox network, connected accessories, and your network connection, including
any software or hardware errors.
* Content you add, upload, or share through the Xbox network, including text,
pictures, and video you capture in games and apps.
* Social activity, including chat data and interactions with other gamers, and
connections you make (friends you add and people who follow you) on the Xbox
network.

If you use an Xbox console or Xbox app on another device capable of accessing
the Xbox network, and that device includes a storage device (hard drive or
memory unit), usage data will be stored on the storage device and sent to
Microsoft the next time you sign in to Xbox, even if you’ve been playing
offline.

Xbox console diagnostic data. Diagnostic data has two categories: required and
optional. If you use an Xbox console, the console will send required data to
Microsoft. Optional data is additional data that you choose to share with
Microsoft.

* Required. The minimum data necessary to help keep Xbox safe, secure, up to
date, and performing as expected.
* Optional. Optional data includes additional details about your console, its
settings, its health, its use, and enhanced error reporting to help us
detect, diagnose, and fix problems.

Learn more at Manage settings for optional data sharing.

Game captures. Any player in a multiplayer game session can record video (game
clips) and capture screenshots of their view of the game play. Other players’
game clips and screenshots can capture your in-game character and gamertag
during that session. If a player captures game clips and screenshots on a PC,
the resulting game clips might also capture audio chat.

Captioning. During Xbox real-time (“party”) chat, players may activate a
voice-to-text feature that lets them view that chat as text. If a player
activates this feature, all voice communication in the party is captioned for
the player. Microsoft uses the resulting text data to provide captioning of chat
for players who need it, as well as the other purposes described in this
statement.

Data use. Microsoft uses the data we collect to improve gaming products and
experiences—making them safer and more fun over time.

Data we collect also enables us to provide you with personalised, curated
experiences. This includes connecting you to games, content, and services, as
well as presenting you with offers, discounts, and recommendations.

Xbox data viewable by others. Your gamertag, game and play statistics,
achievements, presence (whether you are currently signed in to Xbox), content
you share, and other data about your activity on Xbox can be seen by:

* Other players signed in to Xbox.
* Customers of third-party services you’ve linked your profile to, or
* Other services associated with Xbox (including those of partner companies).

For example, your gamertag and scores that show on game leaderboards are
considered public and cannot be hidden. For other data, you can adjust your
privacy settings on consoles and at Xbox.com to limit or block what is shared
with the public or with friends.

Learn more at Use your safety settings.

Xbox data shared with third parties including game and apps publishers. When you
use an Xbox online game or any network-connected app on your Xbox console, PC,
or mobile device, the publisher of that game or app has access to data about
your usage to help the publisher deliver, support, and improve its product. This
data may include: your Xbox user identifier, gamertag, limited account info such
as country and age range, data about your in-game communications, any Xbox
enforcement activity, game-play sessions (for example, moves made in-game, types
of vehicles used in-game), your presence on the Xbox network, the time you spend
playing the game or app, rankings, statistics, gamer profiles, avatars or
gamerpics, friends lists, activity feeds for official clubs you belong to,
official club memberships, and any content you create or submit in the game or
app.

Third-party publishers and developers of games and apps have their own distinct
and independent relationship with users and their collection and usage of
personal data is subject to their specific privacy policies. You should
carefully review their policies to determine how they use the data. For example,
publishers may choose to disclose or display game data (such as on leaderboards)
through their own services. You may find their policies linked from game or app
detail pages in the Microsoft Store.

Learn more at Data Sharing with Games and Apps.

To stop sharing game or app data with a publisher, remove its games or app from
all devices where you have installed them. Some publisher access to your data
may be revoked at https://microsoft.com/consent.

Children and family. If you have kids who want to use the Xbox network, you can
set up child and teen profiles for them once they have Microsoft accounts. Adult
organisers in your Microsoft family group can change consent choices and online
safety settings for child and teen profiles on Xbox.com.

Learn more about Microsoft family groups at Simplify your family’s life.

Learn more about managing Xbox profiles, at Xbox online safety and privacy
settings.

For more information about Microsoft’s collection of data from children,
including Xbox, please see the Collection of data from children section of this
privacy statement.

Safety. In order to help make the Xbox network a safe gaming environment and
enforce the Community Standards for Xbox, we may collect and review voice, text,
images, videos and in-game content (such as game clips you upload, conversations
you have, and things you post in clubs and games).

Legacy.

* Xbox 360. This Xbox console collects limited required diagnostic data to keep
your console functioning as expected while using a console connected to the
Xbox network.
* Kinect. The Kinect sensor is a combination of camera, microphone, and
infrared sensor that can enable motions and voice to be used to control
gameplay. For example:
* If you choose, the camera can be used to sign you in to the Xbox network
automatically using facial recognition. This data stays on the console and
is not shared with anyone, and you can choose to delete this data from your
console at any time.
* For game play, Kinect will map distances between your body's joints to
create a stick figure representation of you that helps Kinect enable play.
* The Kinect microphone can enable voice chat between players during play.
The microphone also enables voice commands for control of the console,
game, or app, or to enter search terms.
* The Kinect sensor can also be used for audio and video communications
through services such as Skype.

Learn more about Kinect at Xbox Kinect and Privacy.

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Microsoft StoreMicrosoft Store

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Microsoft Store is an online service, accessible via PC, the Xbox Console and
the Xbox App, that allows you to browse, download, purchase, rate, and review
applications and other digital content. It includes:

* Apps and content for Windows devices such as phones, PCs, and tablets.
* Games, subscriptions and other apps for Xbox consoles and other devices.
* Products and apps for Microsoft 365, SharePoint, Exchange, Access, and
Project (2013 versions or later).

We collect data about how you access and use Microsoft Store; the products
you've viewed, purchased, or installed; the preferences you set for viewing apps
in Microsoft Store; and any ratings, reviews, or problem reports you submit.
Your Microsoft account is associated with your ratings and reviews; and if you
write a review, the name and picture from your Microsoft account will be
published with your review.

Permission for Microsoft Store apps. Many apps you install from the Microsoft
Store are designed to take advantage of specific hardware and software features
of your device. An app's use of certain hardware and software features may give
the app or its related service access to your data. For example, a photo editing
app might access your device's camera to let you take a new photo or access
photos or videos stored on your device for editing, and a restaurant guide might
use your location to provide nearby recommendations. Information about the
features that an app uses is provided on the app's product description page in
Microsoft Store. Many of the features that Microsoft Store apps use can be
turned on or off through your device’s privacy settings. In Windows, in many
cases, you can choose which apps can use a particular feature. Go to Start >
Settings > Privacy or Privacy & Security, select the feature (for example,
Calendar), and then select which app permissions are on or off. The lists of
apps in Windows privacy settings that can use hardware and software features
will not include "Classic Windows" applications, and these applications are not
affected by these settings.

App updates. Unless you have turned off automatic app updates in the relevant
Microsoft Store settings or have acquired an app provided and updated by the app
developer, Microsoft Store will automatically check for, download, and install
app updates to verify that you have the latest versions. Updated apps might use
different Windows hardware and software features from the previous versions,
which could give them access to different data on your device. You will be
prompted for consent if an updated app accesses certain features, such as
location. You can also review the hardware and software features an app uses by
viewing its product description page in Microsoft Store.

Each app's use of your data collected through any of these features is subject
to the app developer's privacy policies. If an app available through Microsoft
Store collects and uses any of your personal data, the app developer is required
to provide a privacy policy, and a link to the privacy policy is available on
the app's product description page in Microsoft Store.

Sideloaded apps and developer mode. Developer features such as the "developer
mode" setting are intended for development use only. If you enable developer
features, your device may become unreliable or unusable, and expose you to
security risks. Downloading or otherwise acquiring apps from sources other than
Microsoft Store, also known as "sideloading" apps, may make your device and
personal data more vulnerable to attack or unexpected use by apps. Windows
policies, notifications, permissions, and other features intended to help
protect your privacy when apps access your data may not function as described in
this statement for sideloaded apps or when developer features are enabled.

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MSNMSN

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MSN services include websites and a suite of apps, including MSN News, Weather,
Sports, and Money, and previous versions of the apps branded as Bing (together,
"MSN Apps"). The MSN Apps are available on various platforms, including Windows,
iOS, and Android. MSN services are also included within other Microsoft
services, including the Microsoft Edge browser.

When you install MSN Apps, we collect data that tells us if the app was
installed properly, the installation date, the app version, and other data about
your device such as the operating system and browser. This data is collected on
a regular basis to help us determine the number of MSN App users and identify
performance issues associated with different app versions, operating systems,
and browsers.

We also collect data about how you interact with MSN services, such as usage
frequency and articles viewed, to provide you with relevant content. Some MSN
services provide an enhanced experience when you sign-in with your Microsoft
account, including allowing you to customise your interests and favourites. You
can manage personalisation through MSN and Bing settings, as well as through
settings in other Microsoft services that include MSN services. We also use the
data we collect to provide you with advertisements that may be of interest to
you. You can opt out of interest-based advertising through the advertising links
within MSN services, or by visiting the Microsoft opt-out page.

Previous versions of MSN Money allow you to access personal finance information
from third-party financial institutions. MSN Money only displays this
information and does not store it on our servers. Your sign-in credentials used
to access your financial information from third parties are encrypted on your
device and are not sent to Microsoft. These financial institutions, as well as
any other third-party services you access through MSN services, are subject to
their own terms and privacy policies.

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Groove Music and Movies & TVGroove Music and Movies & TV

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Groove Music lets you easily play your music collection and make playlists.
Microsoft Movies & TV allows you to play your video collection and rent or buy
movies and TV episodes. These services were formerly offered as Xbox Music and
Video.

To help you discover content that may interest you, Microsoft will collect data
about what content you play, the length of play, and the rating you give it.

To enrich your experience when playing content, Groove Music and Movies & TV
will display related information about the content you play and the content in
your music and video libraries, such as the album title, cover art, song or
video title, and other information, where available. To provide this
information, Groove Music and Movies & TV send an information request to
Microsoft containing standard device data, such as your device IP address,
device software version, your regional and language settings, and an identifier
for the content.

If you use Movies & TV to access content that has been protected with Microsoft
Digital Rights Management (DRM), it may automatically request media usage rights
from an online rights server and download and install DRM updates in order to
let you play the content. See the DRM information in the Silverlight section of
this privacy statement for more information.

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SilverlightSilverlight

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Microsoft Silverlight helps you to access and enjoy rich content on the Web.
Silverlight enables websites and services to store data on your device. Other
Silverlight features involve connecting to Microsoft to obtain updates, or to
Microsoft or third-party servers to play protected digital content.

Silverlight Configuration tool. You can make choices about these features in the
Silverlight Configuration tool. To access the Silverlight Configuration tool,
right click on content that is currently being displayed by Silverlight and
select Silverlight. You can also run the Silverlight Configuration tool
directly. In Windows, for example, you can access the tool by searching for
"Microsoft Silverlight."

Silverlight application storage. Silverlight-based applications can store data
files locally on your computer for a variety of purposes, including saving your
customised settings, storing large files for graphically intensive features
(such as games, maps and images), and storing content that you create within
certain applications. You can turn off or configure application storage in the
Silverlight Configuration tool.

Silverlight updates. Silverlight will periodically check a Microsoft server for
updates to provide you with the latest features and improvements. A small file
containing information about the latest Silverlight version will be downloaded
to your computer and compared to your currently installed version. If a newer
version is available, it will be downloaded and installed on your computer. You
can turn off or configure updates in the Silverlight Configuration tool.

Digital Rights Management. Silverlight uses Microsoft Digital Rights Management
(DRM) technology to help protect the rights of content owners. If you access
DRM-protected content (such as music or video) with Silverlight, it will request
media usage rights from a rights server on the Internet. In order to provide a
seamless playback experience, you will not be prompted before Silverlight sends
the request to the rights server. When requesting media usage rights,
Silverlight will provide the rights server with an ID for the DRM-protected
content file and basic data about your device, including data about the DRM
components on your device such as their revision and security levels, and a
unique identifier for your device.

DRM updates. In some cases, accessing DRM-protected content will require an
update to Silverlight or to the DRM components on your device. When you attempt
to play content that requires a DRM update, Silverlight will send a request to a
Microsoft server containing basic data about your device, including information
about the DRM components on your computer such as their revision and security
levels, troubleshooting data, and a unique identifier for your device. The
Microsoft server uses this identifier to return a unique DRM update for your
device, which will then be installed by Silverlight. You can turn off or
configure DRM component updates on the Playback tab in the Silverlight
Configuration tool.

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Windows Mixed RealityWindows Mixed Reality

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Windows Mixed Reality allows you to enable a virtual reality experience that
immerses you in apps and games. Mixed Reality uses a compatible headset’s
camera, microphone, and infrared sensors to enable motions and voice to be used
to control gameplay and to navigate apps and games.

Microsoft collects diagnostic data to solve problems and to keep Mixed Reality
running on Windows up to date, secure, and operating properly. Diagnostic data
also helps us improve Mixed Reality and related Microsoft products and services
depending on the diagnostic data settings you’ve chosen for your device. Learn
more about Windows diagnostic data.

Mixed Reality also processes and collects data specifically related to the Mixed
Reality experiences, such as:

* Mixed Reality maps distances between your body's joints to create a stick
figure representation of you. If you are connected to the Internet, we
collect those numeric values to enable and improve your experience.
* Mixed Reality detects specific hand gestures intended to perform simple
system interactions (such as menu navigation, pan/zoom, and scroll). This
data is processed on your PC and is not stored.
* The headset's microphones enable voice commands to control games, apps, or to
enter search terms. Learn more about voice data collection.
* Windows Mixed Reality can also be used for audio and video communications
through services such as Skype.

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Personal data we collectPersonal data we collectmainpersonaldatawecollect
Summary

Full text

The data we collect can include the following:

Name and contact data. Your first and last names, email address, postal address,
phone number and other similar contact data.

Credentials. Passwords, password hints, and similar security information used
for authentication and account access.

Demographic data. Data about you such as your age, gender, country and preferred
language.

Payment data. Data to process payments, such as your payment instrument number
(such as a credit card number) and the security code associated with your
payment instrument.

Subscription and licensing data. Information about your subscriptions, licences
and other entitlements.

Feedback and ratings. Information you provide to us and the content of messages
you send to us, such as feedback, survey data, and product reviews you write.

Product-specific sections below describe data collection practices applicable to
use of those products.

How we use personal dataHow we use personal datamainhowweusepersonaldatamodule
Summary

Microsoft uses the data we collect to provide you with rich, interactive
experiences. In particular, we use data to:

We also use the data to operate our business, which includes analysing our
performance, meeting our legal obligations, developing our workforce and doing
research.

Full text

Microsoft uses the data we collect to provide you rich, interactive experiences.
In particular, we use data to:

We also use the data to operate our business, which includes analysing our
performance, meeting our legal obligations, developing our workforce and doing
research.

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