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GROOME TRANSPORTATION
FAQ
FREQUENTLY ASKED QUESTIONS
Your location may have have different policies than listed here - please see
your location page for specifics regarding your travel.
CHOOSE YOUR LOCATION FAQ PAGE HERE
Albany, OR
Alexandria, MN
Athens, GA
Auburn, AL
Augusta, GA
Birmingham, AL
Brainerd, MN
Chattanooga, TN
Clarksville, TN
Columbus, GA
Colorado Springs, CO
Corvallis, OR
Duluth, MN
Daytona, FLA
Eau Claire, WI
Eugene, OR
Flagstaff, AZ
Fort Collins, CO
Ft. Benning, GA
Grand Canyon, AZ
La Crosse, WI
Loveland, CO
Macon, GA
Montgomery, AL
Portland, OR
Prescott, AZ
Pueblo, CO
Rochester, MN
Salem, OR
Sedona, AZ
Santa Fe, NM
Woodburn, OR
St. Cloud, MN
Tucson, AZ
Tuscaloosa, AL
The Villages®, FL
Warner Robins, GA
Wyoming
* FIND US
* RESERVATIONS
* PAYMENTS
* LUGGAGE
* ACCESSIBILITY
* CHILDREN
* PETS
* MORE
* CORONAVIRUS UPDATE
Please refer to our Coronavirus Update Center for the most up-to-date
information on Groome's policies and procedures to provide our customers with
the safest possible service experience.
* ATLANTA AIRPORT (ATL)
DUE TO CONSTRUCTION THERE ARE NEW ATL PICKUP LOCATIONS:
ATHENS, AUBURN, AUGUSTA, BIRMINGHAM, & CHATTANOOGA ROUTES
HOW TO FIND THE SHUTTLE AT ATL AIRPORT - ON & AFTER FEB 21, 2023:
* Domestic Arrivals:
Exit the domestic terminal through Door W1 or W2, adjacent to domestic
baggage claim and follow the covered walkway to spaces numbered 5-7 and
you will see our shuttles.
* International Arrivals:
We are not allowed to pick-up at the International Terminal. Take the
International Shuttle Connector from the international terminal for a
brief 10-minute trip to Ground Transportation at the domestic terminal.
You will see our shuttles in spaces numbered 5-7.
* Groome shuttles to various locations share this pickup area, so be sure to
board the correct shuttle. We look forward to seeing you soon!
* We ask that passengers arrive 10-15 minutes prior to departure for all
locations.
* Click to View Map of NEW Pickup Location at Atlanta Airport ATL
COLUMBUS, FORT BENNING, MACON, & WARNER ROBINS ROUTES
HOW TO FIND THE SHUTTLE AT ATL AIRPORT - ON & AFTER FEB 21, 2023:
* * Domestic Arrivals:
Exit the Domestic terminal through door W1 or W2, adjacent to domestic
baggage claim and immediately turn left, following the sidewalk towards
the South Terminal. At the corner of the terminal building, a slight
left turn is required to access the red crosswalk in front of you. After
crossing the 3 lanes of traffic, you will be near the ParkATL pick up
area. Our drivers will park to the left end of this parking area to load
you. See video below for more info.
* International Arrivals:
We are not allowed to pick-up at the International Terminal. Take the
International Shuttle Connector from the international terminal for a
brief 10-minute trip to Ground Transportation at the domestic terminal.
Using the crosswalk in front or behind the bus, cross the lane of taxis
back towards the Domestic Terminal, do NOT enter the terminal.
Immediately turn right after crossing the street, follow the sidewalk
towards the South Terminal. At the corner of the terminal building, a
slight left turn is required to access the red crosswalk in front of
you. After crossing the 3 lanes of traffic, you will be near the ParkATL
pick up area. Our drivers will park to the left end of this parking area
to load you.
* Groome shuttles to various locations share this pickup area, so be sure to
board the correct shuttle. We look forward to seeing you soon!
* We ask that passengers arrive 10-15 minutes prior to departure for all
locations.
* View Map of NEW Pickup Location at ATL Airport
HOW TO FIND THE SHUTTLE AT ATL AIRPORT - THROUGH FEB 20, 2023:
* Domestic Arrivals: Exit the domestic terminal through Door W1 or W2,
adjacent to domestic baggage claim and follow the covered walkway to
spaces numbered 4-8 and you will see our shuttles.
* International Arrivals: We are not allowed to pick-up at the International
Terminal. Take the International Shuttle Connector from the international
terminal for a brief 10-minute trip to Ground Transportation at the
domestic terminal. You will see our shuttles in spaces 4-8.
* Groome shuttles to various locations share this pickup area, so be sure to
board the correct shuttle. We look forward to seeing you soon!
* We ask that passengers arrive 10-15 minutes prior to departure for all
locations.
* ALBUQUERUE INTERNATIONAL SUNPORT (ABQ)
How To Find The Shuttle At ABQ Airport
CHECK-IN AREA ON BAGGAGE CLAIM LEVEL
Please check in with your driver at the Shuttle Waiting Area kiosk INSIDE the
terminal building on the baggage claim level next to the East door, just past
Carousel 8. (Head right at the bottom of the escalators and go all the way to
the far east end.) Be at the Shuttle Waiting Area 10 minutes prior to your
designated pickup time. Groome Transportation is not responsible for
transporting passengers who miss the van. Please have your confirmation
number ready. With this number you are guaranteed service.
We ask that passengers arrive 10-15 minutes prior to departure for all
locations.
* BIRMINGHAM AIRPORT (BHM)
How to find the shuttle at BHM Airport:
After claiming your baggage, exit the terminal through Door 2L, by baggage
carousels 3-4 and cross over to the median to the Ground Transportation limo
and shuttle lane straight across from the 2L door. Groome will pick you up
there.
We ask that passengers arrive 10-15 minutes prior to departure for all
locations.
Click to see a map of the Pickup Location at Birmingham Airport BHM
* COLORADO SPRINGS AIRPORT (COS)
How To Find The Shuttle At COS Airport
At the Colorado Springs Airport, we pick-up and drop off outside arrivals,
level 1 in lane 2.
We ask that passengers arrive 10-15 minutes prior to departure for all
locations.
Click to View Map of Colorado Springs Airport
* DENVER INTERNATIONAL AIRPORT (DIA)
How To Find The Shuttle At DIA Airport
FOR COLORADO SPRINGS & PUEBLO: At the Denver International Airport we pick-up
ONLY on the East Side of baggage claim. Passengers need to exit through door
505 and continue to Island 5 to meet their driver.
FOR FORT COLLINS, LOVELAND, WYOMING:
Our pickup location is on the East Side of the Main Terminal, directly
outside of Doors 515 and 517. Passengers no longer need to cross to the
islands.
We ask that passengers arrive 10-15 minutes prior to departure for all
locations.
* FLAGSTAFF AMTRAK
Please wait at the Flagstaff Amtrak Station at 1 E. Route 66 at least 15
minutes before your scheduled departure time. Guests should meet our driver
in the parking lot on the San Francisco Street side of the Amtrak Station.
* MINNEAPOLIS-ST PAUL AIRPORT (MSP)
How To Find The Shuttle At MSP Airport
Flight arriving at Terminal 1: NEW!
From baggage claim take the elevator located across from baggage claim
carousels #5 & #6 down to the one level. Follow the signs for "TAXI". Walk
straight ahead about 100’ to the information booth and turn left. Then walk
about 50’ and take the escalator or elevator up one level. Please wait in
shuttle area until your driver arrives.
Flight arriving at Terminal 2: Take the escalator/elevator UP one level from
baggage claim towards Ground Transportation. Cross the skywalk and take the
elevator down to Level 1. Wait in the shuttle area until your driver arrives.
Departures from Terminal 2 are generally 10 minutes after the departure time
from Terminal 1.
If you prefer to make your way to Terminal 1 on your own, you may take the
free light rail service. Terminal 2 light rail station is located on the
north side of the Orange parking ramp. From Terminal 2, take the sky-way from
level 2 across to the parking ramp. Follow the overhead signs through both
parking ramps. Take the escalator or elevator down one level to the station
platform.
At the light rail drop-off point at Terminal 1, take the elevator or
escalator up to the tram level. Get on the tram (free) and get off when it
stops. Walk about 50’ to the information booth and turn left. Then walk about
50’ and take the escalator or elevator up one level. All passengers are
required to check in at our desk. If there is no agent at the desk they will
return shortly or your driver will arrive to check you in.
Light rail to Terminal 1:
At the Light Rail drop-off point at Terminal 1, take the elevator or
escalator up to the tram level. Get on the tram (free) and get off when it
stops. Walk about 50’ to the information booth and turn left. Then walk about
50’ and take the escalator or elevator up one level. All passengers are
required to check in at our desk. If there is no agent at the desk they will
return shortly or your driver will arrive to check you in.
We ask that passengers arrive 10-15 minutes prior to departure for both
locations.
* NASHVILLE AIRPORT (BNA)
How To Find The Shuttle At BNA Airport
From the baggage claim area, take the elevator or the escalator down to the
bottom level. Follow the signs to the right to the Ground Transportation
Center Parking Garage 2. We are located just behind the Hotel Shuttles and
beside Waiting Room #2 in the center of the Ground Transportation Center.
Click to View Map of Nashville Airport
* ORLANDO INTERNATIONAL AIRPORT (MCO)
How To Find The Shuttle At MCO Airport
DEPARTURES:
DAYTONA SHUTTLE:
Groome Transportation Daytona drops off on the departure level terminals A, B
& C.
SHUTTLE SERVING THE VILLAGES® COMMUNITY:
Drop-off and pickup are on the Ground Level of the terminals in Ground
Transportation.
* Terminal A: parking spaces, A42-45
* Terminal B: parking spaces, B1-B4
* Terminal C: parking spaces, C270-271
ARRIVALS:
DAYTONA SHUTTLE:
Pickup at Terminals “A” & "B" - Orlando International Airport Pickup is
available on both "A" and "B" side - Main Terminal. Level 1, (ONE LEVEL LOWER
THAN BAGGAGE CLAIM ON THE GROUND LEVEL) spaces 14 & 15 .
Pickup at Terminal “C” - Please go to the top level to retrieve their bags.
Once you have your bags, go downstairs to the Ground Level - Out of Town
Shuttles. Walk outside and meet the driver at the designated times at
parking space C275.
Getting Around MCO - Orlando International Airport (MCO)
SHUTTLE SERVING THE VILLAGES® COMMUNITY:
Service to Terminals "A" & "B" - Orlando International Airport Pickup for
service to The Villages® Community. is available on both "A" and "B" side -
Main Terminal. Level 1. ONE LEVEL LOWER THAN BAGGAGE CLAIM ON THE GROUND
LEVEL. Terminal A will pickup from stalls A42 – A45 and Terminal B will
pickup from stalls B1-B4.
Service to Terminal "C" - After retrieving bags from top level, go downstairs
to the GROUND LEVEL - Out of Town Shuttles. Walk outside to meet driver at
parking spaces C270 & C271.
We ask that passengers arrive 10-15 minutes prior to departure for all
locations.
"A" Side AIRLINE TERMINAL ASSIGNMENTS:
Aer LingusAero MexicoAir TransitAlaska
AirAviancaAZULCaribbeanCOPAEmiratesFrontierInterjetLatamNorwegianSouthwestSunwingVirgin
Atlantic
"B" Side AIRLINE TERMINAL ASSIGNMENTS:
Air CanadaAmericaBahamasairBritish AirwaysDeltaIcelandairLufthansaSilver
AirwaysSpiritSun CountrySwiss/EdelweissThomas CookUnitedVolarisWestjet
"C" Side AIRLINE TERMINAL ASSIGNMENTS:
Air LingusAzulBritish AirwaysCaribbean
AirlinesEmiratesGOLIcelandairJetBlueLufthansaNorse
Click to View Map of Orlando Airport (MCO)
* ORLANDO SANFORD INTERNATIONAL AIRPORT (SFB)
How To Find The Shuttle At SFB Airport
DEPARTURES:
Customers are dropped off directly in front of your airline terminal
ARRIVALS:
Orlando Sanford International Airport Pickup is across the street from
Terminal "B" just past the taxicab loading area. Please wait under the
canopy.
We ask that passengers arrive 10-15 minutes prior to departure for all
locations.
* PHOENIX SKY HARBOR INTERNATIONAL AIRPORT (PHX)
HOW TO FIND US AT PHX
PLEASE NOTE: PHX will has closed Terminal 2 and moved the following airlines:
These Airlines have moved from Terminal 2 to Terminal 3:
Boutique Airlines
United Airlines
Alaska Airlines, Contour Airlines
These Airlines have moved from Terminal 4 to Terminal 3:
2/6/20 – Air Canada
FINDING GROOME AT PHX:
Terminal 2:
CLOSED
Terminal 3:
Upon arrival at Terminal 3 of PHX, please proceed to baggage claim.
Approximately 10 minutes prior to your scheduled departure, exit DOOR #9 and
cross to the center island. Turn to the left and walk until you see the BLUE
INTER-CITY SHUTTLE sign. Please wait at this location. The shuttle departs
Terminal 3 at scheduled departure time before picking up at Terminal 4. Your
shuttle driver will pick you up at curbside and check you in for your trip.
We look forward to seeing you soon!
Terminal 4:
Upon arrival at Terminal 4 of PHX, please proceed to baggage claim.
Approximately 10 minutes prior to your scheduled departure, exit DOOR #5 and
cross to the center island. Please wait at the BLUE INTER-CITY SHUTTLE sign.
The shuttle departs Terminal 3 at scheduled departure time before picking up
at Terminal 4. Your shuttle driver will pick you up at curbside and check you
in for your trip.
--------------------------------------------------------------------------------
* PORTLAND INTERNATIONAL AIRPORT (PDX)
How To Find The Shuttle At PDX Airport
Exit the lower level Baggage Claim through Door #8, cross over to the third
island, and go all the way to the left for “Scheduled Buses and Vans”.
We ask that passengers arrive 10-15 minutes prior to shuttle departure time
for all locations.
Click to View Map of Portland Airport
* CHECK IN POLICY
What is the check-in policy?
We request all passengers check in at least 15 minutes prior to your
departure time.
* RESERVATIONS
How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our
online reservation system. To make a reservation online, go to your local
Groome Transportation webpage and click “Book Now” to get started. You can
also call your local Groome Transportation office to make your reservation.
A reservation does not guarantee a shuttle will be waiting for you in the
event that your flight is delayed.
If you have missed your scheduled shuttle please wait for the next available
shuttle to your destination. For questions about shuttle schedules, please
visit your local schedule page or call your local Groome Transportation
office.
Are shuttle reservations required?
To ensure availability, we strongly encourage reservations. We will do our
very best to accommodate customers who do not provide advance notice, but
service cannot be guaranteed.
* CANCELLATION POLICY
How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day before your
travel date. No refunds will be issued. If you need to cancel, you will be
issued a credit for use on future travel within the next year. The travel
credit is valid for one year from its issue date (the date of the original
cancellation). Travel must be rebooked by the expiration date (one year from
its issue date). The travel does not need to occur by the expiration date.
Credit will not be issued if cancelling after 11:59pm the day before your
travel date. Same-day reservations are not eligible for credit if cancelled.
* PAYMENTS
Do you accept credit card and cash payments?
All major credit cards are accepted to reserve your shuttle and cash payments
may be made in our office. However, we do not take cash reservations over the
phone. Please have the exact amount of your fare, drivers are not able to
make change.
* LUGGAGE POLICY
Each traveler is restricted to two standard suitcases and one personal item.
Since there will likely be other passengers on your shuttle, you will share
luggage space with other travelers. If you are traveling with more than two
pieces of luggage per person, we recommend that you consider reserving an
additional seat.
Personal Items
Your personal items should be small enough to keep on your lap or in between
your feet on the floor without interfering with the space of another
passenger. Examples include a purse, laptop case, everyday backpack or small
shoulder bag.
Luggage
Groome Transportation’s standard luggage allowance is: two suitcases, each of
which should weigh 50 pounds or less with a total linear length (sum total of
the length, width, and height) of 62 inches or less. If any of passenger’s
luggage exceeds 50 pounds, the passenger may be required to assist with
loading the luggage, space permitting. Groome Transportation will not be
liable under any circumstances for personal injuries as a result of loading,
unloading, or other luggage handling for such luggage.
Luggage Tips
To avoid loss or mix-ups, we recommend that passengers ensure their luggage
is tagged and identified with both the customer’s full legal name and contact
information. We also recommend that all luggage be locked with TSA approved
locks.
We will make every effort to safeguard and return luggage to passengers in
the condition that it was when loaded on the shuttle. However, Groome
Transportation will not be liable under any circumstances for damage to or
loss of any luggage. Groome Transportation disclaims any liability for
particularly expensive, valuable, or fragile items such as, but not limited
to, computers, electronics, jewelry, banknotes, artwork, collectibles, or
antiques, and strongly recommends that these items remain with passengers at
all times, subject to the other policies set forth above.
Prohibited Items
Boxes that exceed standard suitcase restrictions, other over-sized luggage,
and duffel bags exceeding the luggage allowance; corrosive substances (such
as acids and alkalis), combustible or flammable liquids (such as gasoline and
kerosene), compressed gases, bio-hazardous materials, explosives (including
fireworks), hazardous materials (poisons, radioactive materials, etc.),
materials with a noxious odor, illicit substances.
Military Travel
Military travel is unique for temporary duty assignments (TDYs) and,
therefore, Groome Transportation will allow personnel traveling for TDYs to
bring the standard TDY kit which includes two duffel bags, one externally
supported ruck sack and one personal bag. If additional equipment is
required, please communicate that to the local office and we will do our best
to accommodate on a space available basis.
Military personnel traveling with us who are moving to their next duty
station (PCS) should follow the standard luggage policy and make appropriate
arrangements to move any household goods.
Firearms and Ammunition
All passengers are prohibited from carrying weapons on the bus or in their
carry-on items. Federal or local law enforcement officers are subject to
exemptions. Weapons and firearms may be transported in suitcases. Firearms in
suitcases must be in a locked hard-sided case and declared to a Groome
representative at check-in. Ammunition may not be transported in any carry-on
bag.
Assistive Devices
For those passengers traveling with an assistive device, please see our
Accessibility Policy for additional information.
* ACCESSIBILITY
Are the shuttles handicap accessible?
Groome Transportation provides reserved seats for persons with ambulatory
disabilities and specially designed vans with drive-on ramps with a capacity
of 800 lbs for persons who use a wheelchair while boarding and disembarking
from the vans. Contact us by telephone for assistance in making reservations
for accessible travel. Please alert Groome Transportation when booking
reservations if you will be traveling with a service dog so we may reserve a
seat at no additional charge for the service dog.
* CHILDREN
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone.
Passengers aged 14 and under must travel with a parent or guardian.
Do you provide car seats?
Groome Transportation follows all state laws regarding child restraint
requirements. All children under age 8, less than 57 inches tall and less
than 40 pounds must be securely buckled in an age-appropriate child restraint
seat.
We are unable to provide car seats or booster seats and require all
passengers to provide them for their children. We are unable to hold any
child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance
Institute for Highway Safety (IIHS).
* PETS
Are pets allowed on the shuttle?
We allow pets to ride in select locations with certain stipulations. Please
check your Location's Page to be sure. Service Animals are always allowed on
all Groome Transportation Shuttles.
When pets are allowed on the shuttle: in order to avoid discomfort of any
passengers, pets must be kept in a small (max size 2’x2′) airline-approved
carrier. They must be clean, quiet and accustomed to travel. If they are not
good travelers, we ask, for everyone’s comfort, that pets be sedated.
Only one pet is allowed per vehicle, so please make reservations in advance.
Additional fees apply.
Certified service animals are not subject to additional fees or carrier
requirements.
Please note: Only one pet per Vehicle is allowed.
* HOURS
What are your Hours of Operation?
At Groome Transportation, many of our offices operate 24 hours a day, 365
days a year with limited service on Christmas Day. Please check your local
branch's FAQ page for hours of operation.
* LOST ITEMS
What if I leave something on a shuttle?
Groome Transportation is not responsible for any lost or damaged items,
however, if you have left something behind please call your local office and
we will do our best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Groome Transportation shall not be responsible for any lost or damaged
luggage or any of the contents of customers luggage, to include, but not
limited to, personal electronic items such as ipads, laptop computers, etc.
* GROUP TRANSPORTATION
Do you provide group transportation?
Groome Transportation has a late-model fleet of vans and minibuses to meet
your group travel needs. Call your local Groome Transportation office to
inquire about availability!
* CORPORATE ACCOUNTS
Do you offer corporate or government accounts?
If your organization’s associates travel regularly or you have clients,
guests or prospective employees that travel to or from your office, a
corporate/government account offers many advantages to your organization.
Benefits:
Groome provides customized invoices or vouchers to your organization.
Any service can be used at any scheduled time.
Reservation can be made up to two hours prior to the trip time.
Your reservations can be made by you, your guest, or by us.
There are no taxes or handling fees.
Groome eliminates the need to reimburse your associate or guest.
Direct convenient monthly invoicing in each month you have riders.
WHY GROOME?
LEAVE THE DRIVING TO US!
* SCHEDULES
Services available 24/7, year-round. Schedules to meet any flight plan.
* PARKING
Complimentary parking available at most offices for your convenience.
* AFFORDABLE
Sharing a ride is less expensive and greener than driving alone.
* CONVENIENCE
Enjoy curbside drop-off and pickup at your destination.
CONTACT GROOME
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Groome Transportation has 1,000+ daily trips to/ from Hartsfield-Jackson Atlanta
International Airport (ATL), Albuquerque International Sunport (ABQ),
Birmingham-Shuttlesworth International Airport (BHM), Nashville Airport (BNA),
Denver International Airport (DIA), Minneapolis-St. Paul Airport (MSP), Orlando
International Airport (MCO), Oakland International Airport (OAK), Portland
International Airport (PDX), Phoenix Sky Harbor Airport (PHX), Orlando Sanford
International Airport (SFB), San Francisco International Airport (SFO) and San
Jose International Airport (SJC). With over 85 years of experience, customer
satisfaction is our top priority.
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