www.patentlyapple.com Open in urlscan Pro
104.18.117.121  Public Scan

Form analysis
2 forms found in the DOM

POST https://feedburner.google.com/fb/a/mailverify

<form style="border:1px solid #ccc;padding:3px;text-align:center;" action="https://feedburner.google.com/fb/a/mailverify" method="post" target="popupwindow"
  onsubmit="window.open('https://feedburner.google.com/fb/a/mailverify?uri=patentlyapple/SZdI', 'popupwindow', 'scrollbars=yes,width=550,height=520');return true">
  <p>Enter your email address:</p>
  <p><input type="text" style="width:140px" name="email"></p><input type="hidden" value="patentlyapple/SZdI" name="uri"><input type="hidden" name="loc" value="en_US"><input type="submit" value="Subscribe">
  <p>Delivered by <a href="https://feedburner.google.com" target="_blank">FeedBurner</a></p>
</form>

GET https://www.patentlyapple.com/.services/blog/6a0120a5580826970c0120a5580ebf970c/search

<form id="search-blog" method="get" action="https://www.patentlyapple.com/.services/blog/6a0120a5580826970c0120a5580ebf970c/search" class="form-search form-inline" role="search">
  <div class="form-group"><input type="search" name="filter.q" results="5" value="" class="form-control" placeholder="Search"></div><button type="submit" value="Search" class="btn btn-default">Submit</button>
</form>

Text Content

 * Home
 * Archives
 * Contact Us
 * Subscribe
 * Twitter
 * Patently Mobile

Home Archives Contact Us Subscribe Twitter Patently Mobile


Apple TV+ Releases the Trailer for the Action-Packed Psychological Thriller
'Constellation'
Samsung is in a Race with Apple to Develop a Blood Sugar Monitor that doesn’t
use Diabetic needles


APPLE MAPS WRONGFULLY LISTED A SMALL RESTAURANT AS BEING 'PERMANENTLY CLOSED'
COSTING THE OWNER THOUSANDS OF DOLLARS



It was only when a regular customer called to ask why he had shut his restaurant
that Chris Pyatt found out his small business had been listed as "permanently
closed" on Apple Maps, leaving him with a costly problem.

"We have no idea when this change went through," Mr. Pyatt said.  "But we have
seen a sudden and drastic change in customer behavior towards the end of
November and all of December.

Mr. Pyatt and his wife Pum have been running Thai restaurant Pum's Kitchen on
Queensland's Sunshine Coast for nearly a decade.

Neither of them own an Apple product, which made fixing the error a challenge.

"I use the Android system on the phone and I use the Microsoft system at home,
which means I cannot see anything that's on the Apple system at all," he said.

Mr. Pyatt called Apple and spoke to a customer service representative. Pyatt was
told they could not help him because he was not an Apple customer. Instead, he
was told to submit feedback online and in response he received an automated
message." That's ridiculous for service to have been so clueless in how to
handle this matter.

Mr. Pyatt said he found dealing with the internet difficult and believes Apple
should have checked before listing his business as closed. 'It's not right to
close any online presence,' he said.

In 2012 Apple's iOS software chief Scott Forstall was fired for refusing to sign
a letter of apology for the problems with Apple Maps. Will Cook force Craig
Federighi to apologize for hurting that small restaurant owner for the Maps
error? Don't hold your breath. In 2012, Apple's CEO was looking for any excuse
to get rid of Forstall. It was a political hit, no matter how Apple played it in
the press.

Though at the end of the day, I wonder if Apple will at least make it right with
the restaurant owner publicly. Source.





Posted by Jack Purcher on January 22, 2024 at 05:03 PM in 5. Apple News |
Permalink | Comments (0)


COMMENTS



The comments to this entry are closed.

Enter your email address:



Delivered by FeedBurner


CATEGORIES

1A. Patent Applications (2457) 1B. Continuation Patents (147) 2. Granted Patents
(1956) 3. Patently Legal (822) 4. Trademark, Design Patents (881)
5. Apple News (3699) 5. Apple TV+, Apple Original Films News (935) 5. Patently
Extra News - Industry News & Rumors (2235) 5. Supply Chain News & Rumors (980)
6. Rumors+ from Ming-Chi Kuo (94)
7. Apple / Market Statistics/ Surveys (765) 8. Apple Events / Financial News
(150) 9. Patently Mobile (Non-Apple Patents) (48) 9B. Patently AI (9) Apple
Accessories (431)
Apple iPad (161) Apple iPhone (369) Apple iPod (53) Apple Macs (263) Apple Pay
(68)
Apple Pencil (99) Apple Store, App Store, Apple service (71) Apple TV (83) Apple
Watch, Smart Bands &Wearables (237) Audio, HomePod, AirPods, AirPods Max (161)
Augmented, Virtual & Extended Reality (113) Biometrics & Health (201) Camera
Related, Home Camera Systems (183) Cellular MacBook (21) Devices, Components
(150)
Display Technology (197) Displays - Flexible, Foldable & Scrollable (105)
Haptics, Sensors & Tactile (48) HMDs, Apple Vision Pro, Smartglasses + (564)
In-Air Gesturing, Gestures, Eye-Tracking (82)
Maps, Indoor Location (37) Materials, Processes (124) Project Titan, Vehicle
Technology (178) Projection Related (37) Sensors, Chips & Haptics (123)
Smart Fabric & Clothing (52) Software, OS, Services (293) Wireless technologies,
Satellite (86)

See More


- PapayAds Advertising -


SEARCH


Submit



- PapayAds Advertising -
 * Patenly Apple •
 * Also check out our other IP blog called Patently Mobile

Top

Demo Video

Playback speed

1x Normal


Back


0.25x


0.5x


1x Normal


1.5x


2x


/


Skip
Ads by