privacy.us.lg.com Open in urlscan Pro
2600:9000:2165:2000:1:c256:e280:93a1  Public Scan

Form analysis
0 forms found in the DOM

Text Content

If you're seeing this message, that means JavaScript has been disabled on your
browser, please enable JS to make this app work.
 * Skip to navigation
 * Skip to sidebar
 * Skip to main content


YOUR DATA, YOUR CHOICES.







Show me how the Privacy Center works →
Our Policies
View Past Requests
Make a Privacy Request



PRIVACY POLICY

A. Personal Information We Collect and How We Collect It
B. How We Use Information
C. Sharing Your Information
D. Your Control and Choices
E. State Privacy Rights Notice
F. International Transfer of Information
G. Collection and Use of Information from Children Under the Age of 16
H. Third Party Web Sites
I. Security
J. Changes to this Privacy Policy
K. Contact Us


FINANCIAL INCENTIVES PRIVACY NOTICES

10% Discount when you sign up for Email and SMS communications & entry into an
LG 65-inch OLED C-3 Television/LG gram SuperSlim 15.6" OLED Laptop Sweepstakes
LG Partner Store Messaging Program: Subscribe to Email and SMS communications
and receive a bonus 10% off sales price of select products
LG For Education Discount Program: Sign up for Email communications and receive
an additional 20% discount on select items valid September 25, 2023, through
March 31, 2024
Yankees Email and SMS Subscribers: 10% off Sales Prices of all 2023 and 2024
Televisions



WE'RE TAKING A DIFFERENT APPROACH TO PRIVACY

Show Me


PRIVACY POLICY


EFFECTIVE DATE:APRIL 20, 2024

Please click here to view the previous version of our Privacy Policy.


CALIFORNIA NOTICE AT COLLECTION:

See the State Privacy Rights Notice below for important information about your
rights under applicable state privacy laws.


INTRODUCTION

Like all companies, LG Electronics U.S.A. Inc. (“LGEUS”) and its subsidiaries
(collectively, “LG,” “we” or “us”) has the ability to collect information, from
and about its consumers in a number of ways. This information, including
personal information, is enormously helpful to us as we strive to further
develop and promote our products and services and to enhance your experience
while using them. We appreciate that you trust us with your information, and we
understand that not everyone wants to share their information in the same way.
We respect your rights and choices when it comes to what information is
collected and how it is used. In this Privacy Policy, you will find a
description of how we collect personal information, the types of personal
information LG collects, how it is used and shared, and how long it is retained.
We also explain how to communicate your preferences and exercise your rights
regarding your information.

While LG provides many products and services, this Privacy Policy applies only
to (i) LG websites where it is posted or referenced (“LG Websites”), (ii) LG
connected devices (such as home appliances), (iii) the ThinQ mobile app (“ThinQ
App”), (iv) the LG Account, (v) the LG Chatbot,  (vi) the LG robots, (vii) LG
customer service calls, (viii) our marketing and sales activities and other
communications (including by email and SMS/text message), (ix) LG product
registration, and (x) any other product or service that links to this Privacy
Policy (collectively, the “Services”).

For LG Smart TV, LG Channels, or Smart Media Product users, please see the
separate Smart TV Privacy Policy at https://us.lgappstv.com/main/terms for
details of how LG processes personal information in the course of providing its
Smart TV / Media Product service. Please note that we may combine information we
collect among our services, including the Services described above as well as
the Smart TV / Media Product service, and across your devices for the purposes
described in this Privacy Policy.

LG is also excited to offer you the opportunity to sign up for an “LG Account”
to access and manage many of the Services as well as other offerings that are
not covered under this Privacy Policy, such as Smart TV and LG Developer. This
Privacy Policy applies to your use of an LG Account, which constitutes a
“Service” as that term is used in this Privacy Policy, but additional offerings
are subject to their own privacy policies and to the extent that there are any
inconsistencies between this Privacy Policy and the privacy policy applicable to
the particular offering, the privacy policy applicable to the offering will
prevail.


A. PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

When you use any of the Services, personal information may be collected directly
from you, automatically from your device, or from third parties, as described
below.

1. Information You Provide to Us. Personal information you may provide to us
through the Services (for example, when you create an LG Account, register a
device, make a purchase, review a product, or contact us), includes:

 * Contact data, such as your first and last name, email address, billing and
   mailing addresses, professional title and company name, and phone number.

 * Demographic data, such as your date of birth and gender.

 * Account data, such as the user ID and password that you may set to establish
   an LG Account, a profile photo, and any other information that you add to
   your account profile.

 * Communications data, based on our exchanges with you, including when you
   contact us with questions or feedback or support/repair requests, through the
   Service, social media, or otherwise. We may record phone calls made to our
   customer service for quality assurance purposes.

 * Payment and transactional data, such as information relating to or needed to
   complete your orders and/or payments on or through the Service (including
   payment card information and billing information), and your purchase history.

 * Marketing data, such as your preferences for receiving our marketing
   communications and details about your engagement with them.

 * User-generated content data, such as profile pictures, photos, images, music,
   videos, comments, questions, messages, works of authorship, and other content
   or information that you generate, transmit, or otherwise make available on
   the Service, as well as associated metadata.  Metadata includes information
   on how, when, where and by whom a piece of content was collected and how that
   content has been formatted or edited.  Metadata also includes information
   that users can add or can have added to their content, such as keywords,
   geographical or location information, and other similar data.

• Promotion and survey data, including information you share when you enter a
competition, promotion, or complete a survey. Please note that if you
participate in a sweepstakes, contest, or giveaway through the Services, we may
ask you for your contact data to notify you if you win or not, to verify your
identity, determine your eligibility, and/or to send you prizes. In some
situations, we may need additional information as a part of the entry process,
such as a prize selection choice. These sweepstakes and contests are voluntary.
We recommend that you read the rules and other relevant information for each
sweepstakes and contest that you enter.

• Other data not specifically listed here, which we will use as described in
this Privacy Policy or as otherwise disclosed at the time of collection.


2. THIRD-PARTY SOURCES. WE MAY COMBINE PERSONAL INFORMATION WE RECEIVE FROM YOU
WITH PERSONAL INFORMATION WE OBTAIN FROM OTHER SOURCES, INCLUDING OUR CORPORATE
AFFILIATES, AS WELL AS:

• Public sources, such as social media platforms, and other publicly available
sources.

• Private sources, such as data providers, social media platforms, data
licensors, other marketing partners, and log-in services, such as social media
services, that you use to log into, or otherwise link to your LG Account.

 


3. AUTOMATIC DATA COLLECTION. WE, OUR SERVICE PROVIDERS, AND OUR BUSINESS
PARTNERS MAY AUTOMATICALLY LOG INFORMATION ABOUT YOU, YOUR COMPUTER OR MOBILE
DEVICE, AND YOUR INTERACTION OVER TIME WITH THE SERVICE, OUR COMMUNICATIONS, AND
OTHER ONLINE SERVICES, SUCH AS:

 * Device data, such as your computer or mobile device’s operating system type
   and version, manufacturer and model, browser type, screen resolution, RAM and
   disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique
   identifiers (including UUID and identifiers used for advertising purposes),
   language settings, mobile device carrier, Caller ID, radio/network
   information (e.g., Wi-Fi, LTE, 3G), ad-blocking information, network
   information, charge status, other log information, and general location
   information such as city, state or geographic area.

 * Online activity data, such as pages or screens you viewed, how long you spent
   on a page or screen, the website you visited before browsing to the Service,
   navigation paths between pages or screens, information about your activity on
   a page or screen, access times and duration of access, and whether you have
   opened our emails or clicked links within them.

 * Precise geolocation data when you authorize the ThinQ app to access your
   mobile device’s location.

 * Communication interaction data such as your interactions with our email, text
   or other communications (e.g., whether you open and/or forward emails) – we
   may do this through use of pixel tags (which are also known as clear GIFs),
   which may be embedded in our emails.

We may also collect the following information in connection with the ThinQ App:

 * Connected Device Details, such as unique identification value, model number,
   manufacture number, software version information, information collected via
   device sensors, and geolocation information about your device.

 * Audio-visual Information. We may collect audio, electronic, visual, or
   similar information, such as video recordings.


4. COOKIES AND SIMILAR TECHNOLOGIES. SOME OF THE AUTOMATIC COLLECTION DESCRIBED
ABOVE IS FACILITATED BY THE FOLLOWING TECHNOLOGIES:

 * Cookies, which are small text files that websites store on user devices and
   that allow web servers to record users’ web browsing activities and remember
   their submissions, preferences, and login status as they navigate a site.
   Cookies used on our sites include both “session cookies” that are deleted
   when a session ends, “persistent cookies” that remain longer, “first party”
   cookies that we place and “third party” cookies that our third-party business
   partners and service providers place.

 * Local storage technologies, like HTML5, that provide cookie-equivalent
   functionality but can store larger amounts of data on your device outside of
   your browser in connection with specific applications.

 * Web beacons, also known as pixel tags or clear GIFs, which are used to
   demonstrate that a webpage or email was accessed or opened, or that certain
   content was viewed or clicked.

 * Session-replay technologies, such as those provided by Hotjar that employ
   software code to record users’ interactions with the Services in a manner
   that allows us to watch DVR-like replays of those user sessions. The replays
   include users’ clicks, mobile app touches, mouse movements, scrolls, and
   keystrokes during those sessions. These replays help us diagnose usability
   problems and identify areas for improvement. You can learn more about Hotjar
   at https://www.hotjar.com/legal/policies/privacy/ and you can opt-out of
   session recording by Hotjar at https://www.hotjar.com/policies/do-not-track/.

 * Chat technologies that employ cookies and software code to operate the chat
   features that you can use to communicate with us through the Service. We and
   our third-party chat providers may access and use information about webpages
   visited on our website, your IP address, your general geographic information
   (e.g., city, state), and other personal information you share through online
   chats for the purposes described in this Privacy Policy.


B. HOW WE USE INFORMATION


WE MAY USE YOUR PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES OR AS OTHERWISE
DESCRIBED AT THE TIME OF COLLECTION: SERVICE DELIVERY.

We may use your personal information to:

 * provide, operate, and improve the Services;

 * process your payments and complete transactions with you;

 * establish and maintain an LG Account;

 * communicate with you about the Service and provide support, including by
   sending announcements, updates, security alerts, and support and
   administrative messages;

 * enable security features of the Service, such as by sending you security
   codes via email or SMS, and remembering devices from which you have
   previously logged in;

 * understand your needs and interests, and personalize your experience with the
   Services and our communications; and

 * provide support for the Service, and respond to your requests, questions and
   feedback.


MARKETING AND ADVERTISING.

We, our service providers and our third-party advertising partners may collect
and use your personal information for marketing and advertising purposes:

 * Direct marketing. We may send you direct marketing communications. You may
   opt-out of our marketing communications as described in the “Your control and
   choices” section below.

 * Interest-based advertising. Our third-party advertising partners may use
   cookies and similar technologies to collect information about your
   interaction (including Network Activity) with the Service, our communications
   and other online services over time, and use that information to serve online
   ads that they think will interest you. This is called interest-based
   advertising. We may also share information about our users with these
   companies to facilitate interest-based advertising to those or similar users
   on other online platforms. You can learn more about your choices for limiting
   interest-based advertising in the “Your control and choices” section below.


RESEARCH AND DEVELOPMENT.

We may use your personal information for research and development purposes,
including to analyze and improve the Services and our business. As part of these
activities, we may create aggregated, de-identified and/or anonymized data from
personal information we collect. We make personal information into de-identified
or anonymized data by removing information that makes the data personally
identifiable to you. We may use this aggregated, de-identified or otherwise
anonymized data and share it with third parties for our lawful business
purposes, including to analyze and improve the Services and promote our
business.


SERVICE IMPROVEMENT AND ANALYTICS.

We may use your personal information to analyze your usage of the Service,
improve the Service, improve the rest of our business, help us understand user
activity on the Service, including which pages are most and least visited and
how visitors move around the Service, as well as user interactions with our
emails, and to develop new products and services.


TO COMPLY WITH OUR LEGAL OBLIGATIONS.

We may use your personal information to:

 * comply with applicable laws, lawful requests, and legal process, such as to
   respond to subpoenas or requests from government authorities;

 * protect our, your or others’ rights, privacy, safety or property (including
   by making and defending legal claims);

 * audit our internal processes for compliance with legal and contractual
   requirements or our internal policies;

 * enforce the terms and conditions that govern the Services; and

 * prevent, identify, investigate and deter fraudulent, harmful, unauthorized,
   unethical or illegal activity, including cyberattacks and identity theft.


COOKIES AND SIMILAR TECHNOLOGIES.

In addition to the other uses included in this section, we may use the Cookies
and similar technologies described above for the following purposes:

 * Technical operation. To allow the technical operation of the Service, such as
   by remembering your selections and preferences as you navigate the site, and
   whether you are logged in when you visit password protected areas of the
   Service.

 * Functionality. To enhance the performance and functionality of our services.

 * Advertising. To help our third-party advertising partners collect information
   about how you use the Service and other online services over time, which they
   use to show you ads on other online services they believe will interest you
   and measure how the ads perform.

 * Analytics. To help us understand user activity on the Service, including
   which pages are most and least visited and how visitors move around the
   Service, as well as user interactions with our emails. For example, we use
   Google Analytics for this purpose. You can learn more about Google Analytics
   and how to prevent the use of Google Analytics relating to your use of our
   sites here: https://tools.google.com/dlpage/gaoptout?hl=en.


RETENTION.

We generally retain personal information to fulfill the purposes for which we
collected it, including for the purposes of satisfying any legal, accounting, or
reporting requirements, to establish or defend legal claims, or for fraud
prevention purposes. To determine the appropriate retention period for personal
information, we may consider factors such as the amount, nature, and sensitivity
of the personal information, the potential risk of harm from unauthorized use or
disclosure of your personal information, the purposes for which we process your
personal information and whether we can achieve those purposes through other
means, and the applicable legal requirements.

When we no longer require the personal information we have collected about you,
we may either delete it, anonymize it, or isolate it from further processing.


C. SHARING YOUR INFORMATION

We may share your personal information with the following parties or as
otherwise described at the time of collection:


AFFILIATES.

Other entities within our corporate umbrella (e.g., with our corporate parent,
subsidiaries, and other affiliates) for purposes consistent with this Privacy
Policy.


SERVICE PROVIDERS.

Third parties that provide services on our behalf or help us operate the
Services or our business (such as hosting, information technology, information
security, customer support, customer management, payment processors, email
delivery, marketing, consumer research and analytics).


ADVERTISING PARTNERS.

Third-party advertising companies for the interest-based advertising purposes
described above.


BUSINESS AND MARKETING PARTNERS.

Third parties with whom we co-sponsor events or promotions, with whom we jointly
offer products or services, or whose products or services may be of interest to
you.


PROFESSIONAL ADVISORS.

Professional advisors, such as lawyers, auditors, bankers, and insurers, where
necessary in the course of the professional services that they render to us.


AUTHORITIES AND OTHERS.

Law enforcement, government authorities, and private parties, as we believe in
good faith to be necessary or appropriate for the compliance and protection
purposes described above.


LINKED THIRD-PARTY SERVICES.

If you log into the Services with, or otherwise link your LG Account to, a
social media or other third-party service, we may share your personal
information with that third-party service. The third party’s use of the shared
information will be governed by its privacy policy and the settings associated
with your LG Account with the third-party service.


BUSINESS TRANSFEREES.

If we or our affiliates directly or indirectly undergo a business transition
(including proposed transactions), such as a merger, acquisition by another
company, or sale of all or part of our assets, we may share your personal
information with the successor or potential successor organization, as well as
their professional advisors.


OTHER USERS AND THE PUBLIC.

Please note that if you submit information to a public portion of the Service
(e.g., forums, chat rooms, product reviews, and other public posting areas),
your information will be accessible by anyone and LG makes no representations as
to how other persons may use that public information. Please do not post or
submit personal information to public areas within the Services if you do not
want to make that information public.


D. YOUR CONTROL AND CHOICES

In this section, we describe the choices available to all users. While we treat
all users the same, users who are located in California can find information
about their rights below.


INFORMATION YOU PROVIDE TO US.

You are in control of the information that you choose to directly provide to us.
This privacy policy explains how we will treat any information that you choose
to submit directly via the Services.


YOUR ACCOUNTS.

If you have registered for an LG Account, you may review, update, and correct
certain account information by logging into the account.


SMS USERS.

Although all LG alerts and promotions are complimentary, message and data rates
may apply. Depending on your text plan, you may be charged by your carrier. By
enrolling in SMS messaging, you certify that you are over 18 years of age and
(a) you are the LG Account holder or (b) you have the account holder’s
permission to do so. As mobile access and text message delivery is subject to
your mobile carrier network availability, such access and delivery is not
guaranteed. LG is not responsible for any delays upon sending or receiving text
messages. You may opt out of text delivery at any time by replying STOP.
Alternatively, you may email usprivacy@lge.com with your phone number and
request to be removed from such SMS program. SMS notifications may include order
confirmations, delivery reminders and service matters. Message frequency may
vary. LG Electronics does not sell or share data collected in SMS campaigns to
third parties. Carriers are not liable for delayed or undelivered messages. For
Help, reply HELP.


EMAIL COMMUNICATIONS.

From time to time, we communicate with you with informational or marketing
emails. For example, we may send you informational emails to confirm your
request, to send you notice of payments, to send you information about changes
to our products and services, and to send notices and other disclosures as
required by law. Generally, you cannot opt-out of informational communications.

Should you no longer wish to receive marketing emails, you may unsubscribe by
clicking on the “unsubscribe” link within the text of the email. Alternatively,
you may email usprivacy@lge.com and request to be unsubscribed from such
marketing emails.


COOKIES.

When accessing the Services via a web browser, LG may automatically collect
information using web technologies like cookies, as described above. Many web
browsers allow you to limit the use of cookies. You can find more information
about cookies and how to manage them at www.allaboutcookies.org. We have also
included a few helpful links should you choose to do so here: Google Chrome,
Internet Explorer, Firefox, Safari, and Opera. However, please be advised that
when you limit or turn off certain cookies, certain Services may not be
available to you.


MOBILE LOCATION DATA.

You can disable our access to your device’s precise geolocation in your mobile
device settings.


ADVERTISING CHOICES.

You may be able to limit use of your information for interest-based advertising
through the following settings/options/tools:

 * Browser settings. Changing your internet web browser settings to block
   third-party cookies.

 * Privacy browsers/plug-ins. Using privacy browsers and/or ad-blocking browser
   plug-ins that let you block tracking technologies.

 * Platform settings. Google and Facebook offer opt-out features that let you
   opt-out of use of your information for interest-based advertising. You may be
   able to exercise that option at the following websites:
   
   * Google: https://adssettings.google.com/
   
   * Facebook: https://www.facebook.com/about/ads

 * Ad industry tools. Opting out of interest-based ads from companies that
   participate in the following industry opt-out programs:
   
   * Network Advertising Initiative:
     http://www.networkadvertising.org/managing/opt_out.asp
   
   * Digital Advertising Alliance: https://optout.aboutads.info
   
   * AppChoices mobile app, available at
     https://www.youradchoices.com/appchoices, which will allow you to opt-out
     of interest-based ads in mobile apps served by participating members of the
     Digital Advertising Alliance.

 * Mobile settings. Using your mobile device settings to limit use of the
   advertising ID associated with your mobile device for interest-based
   advertising purposes.

You will need to apply these opt-out settings on each device and browser from
which you wish to limit the use of your information for interest-based
advertising purposes.

We cannot offer any assurances as to whether the companies we work with
participate in the opt-out programs described above.


DO NOT TRACK.

Your browser may offer you a “Do Not Track” option, which allows you to signal
to operators of websites and web applications and services that you do not want
them to track your online activities. The LG Website does not currently support
Do Not Track requests. To find out more about “Do Not Track,” please visit
http://www.allaboutdnt.com.


DECLINING TO PROVIDE INFORMATION.

We need to collect personal information to provide certain services. If you do
not provide the information we identify as required or mandatory, we may not be
able to provide those services.


LINKED THIRD-PARTY PLATFORMS.

If you choose to connect to the Service through your social media account or
other third-party platform, you may be able to use your settings in your account
with that platform to limit the information we receive from it. If you revoke
our ability to access information from a third-party platform, that choice will
not apply to information that we have already received from that third party.


DELETE YOUR CONTENT OR CLOSE YOUR ACCOUNT.

You can choose to delete certain content through your account. If you wish to
request to close your account, please contact us.


E. STATE PRIVACY RIGHTS NOTICE

Except as otherwise provided, this section provides additional information to
residents pursuant to state privacy laws including the California Consumer
Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), the
Colorado Privacy Act (“CPA”), the Connecticut Act Concerning Personal Data
Privacy and Online Monitoring (“PDPOM”), the Utah Consumer Privacy Act (“UCPA”),
and the Virginia Consumer Data Protection Act (“CDPA”) (collectively the “State
Privacy Laws”).

This section describes how we collect, use, and share Personal Information of
residents of these states and the rights these users may have with respect to
their Personal Information. Please note that not all rights listed below may be
afforded to all users and that if you are not a resident of one of these states
listed above, you may not be able to exercise these rights. In addition, we may
not be able to process your request if you do not provide us with sufficient
detail to allow us to confirm your identity or understand and respond to it.

For purposes of this section, the term “Personal Information” has the meaning
given to “personal data,” “personal information,” or other similar terms in the
State Privacy Laws and does not include information exempted from the scope of
the State Privacy Laws. In some cases, we may provide a different privacy notice
to certain categories of residents of these states, such as employees and job
applicants, in which case that notice will apply instead of this section.


YOUR PRIVACY RIGHTS.

The State Privacy Laws may provide residents with some or all of the rights
listed below. However, these rights are not absolute and some State Privacy Laws
do not provide these rights to their residents. Therefore, in certain cases we
may decline your request as permitted by law.

 * Information. You can request the following information about how we have
   collected, used, and disclosed your Personal Information:
   
   * The categories of Personal Information that we have collected.
   
   * The categories of sources from which we collected Personal Information.
   
   * The business or commercial purpose for collecting and/or selling/sharing
     Personal Information.
   
   * The categories of Personal Information that we have shared or sold or
     disclosed for a business purpose, and for each category, the categories of
     third parties to whom the Personal Information was disclosed.

 * Access. You can request a copy of the Personal Information that we have
   collected about you.

 * Appeal. You can appeal our denial of any request validly submitted.

 * Correction. You can ask us to correct inaccurate Personal Information that we
   have collected about you.

 * Deletion. You can ask us to delete the Personal Information that we have
   collected from you.

 * Opt-outs.
   
   * Opt-out of “sharing” your Personal Information / processing for targeted
     advertising purposes. You can opt-out of the “sharing” of your Personal
     Information (as defined by the CCPA) and the processing of your Personal
     Information for targeted advertising purposes (under the other State
     Privacy Laws).
   
   * Opt-out of sales of Personal Information. You can opt-out of other “sales”
     of your Personal Information.
   
   * Opt-out of “profiling.” You can opt-out of the automated processing of
     personal information to evaluate, analyze, or predict personal aspects
     about an individual in furtherance of decisions that produce legal or
     similarly significant effects concerning such individual.

 * Nondiscrimination. You are entitled to exercise the rights described above
   free from discrimination as prohibited by the CCPA.

Exercising your right to information, access, appeal, correction, deletion, and
other rights. You may submit requests to exercise these rights using our Privacy
Portal by clicking "Make a Privacy Request" above or by calling toll-free
800-243-0000.

Exercising your right to opt-out of “sales” or “sharing” (or processing for
targeted advertising purposes). While we do not sell personal information for
money, like many companies, we use services that help deliver interest-based ads
to you as described above. The State Privacy Laws may classify our use of some
of these services as “sharing” your Personal Information with the advertising
partners that provide the services, or processing Personal Information for
targeted advertising purposes. You can submit requests to opt-out of “sharing”
(or processing for targeted advertising purposes) or other “sales” of Personal
Information, to the extent applicable, here. We may sell or share the following
categories of Personal Information with advertising partners or with our
business and marketing partners: contact data; demographic; profile data;
communications data (excluding contents of communications); transactional data;
marketing data; user-generated content; relationship data; financial data;
promotion data, data about others, device data, online activity data; precise
geolocation data; communication interaction data; data derived from the above.


VERIFICATION OF IDENTITY; AUTHORIZED AGENTS.

We may need to verify your identity in order to process your information/know,
access, appeal, correction, or deletion requests and reserve the right to
confirm your residency. To verify your identity, we may require government
identification, a declaration under penalty of perjury, or other information,
where permitted by law. LG may ask you to sign into your LG Account, to provide
information about your LG products, or provide other confirming information.

Under some State Privacy Laws, you may appoint an authorized agent to exercise
your rights on your behalf. However, we may need to verify your authorized
agent’s identity and authority to act on your behalf. We may require a copy of a
valid power of attorney given to your authorized agent pursuant to applicable
law. If you have not provided your agent with such a power of attorney, we may
ask you to take additional steps permitted by law to verify that your request is
authorized, such as by providing your agent with written and signed permission
to exercise your State Privacy Laws rights on your behalf, the information we
request to verify your identity, and confirmation that you have given the
authorized agent permission to submit the request. In order for us to honor a
request made by your agent, you must submit proof of your written authorization
of the agent to usprivacy@lge.com prior to submitting a request.


FINANCIAL INCENTIVES PRIVACY NOTICE

We periodically offer our customers the opportunity to participate in
sweepstakes, contests or promotional offers (“Financial Incentives”). Financial
Incentives may be subject to additional terms that supplement this Privacy
Policy. These will be provided or referenced at time of offer and can also be
found here.


INFORMATION PRACTICES.

The following describes our practices currently and during the past 12 months:

 * Sources and purposes. We collect all categories of personal information from
   the sources and use them for the business/commercial purposes described above
   in the Privacy Policy.

 * Sensitive personal information. We do not use or disclose sensitive personal
   information for purposes that California residents have a right to limit
   under the CCPA.

 * Retention. The criteria for deciding how long to retain personal information
   is generally based on whether such period is sufficient to fulfill the
   purposes for which we collected it as described in this notice, including
   complying with our legal obligations.

 * Collection and disclosure. The chart below describes the personal information
   we collect by reference to the categories of personal information specified
   in the CCPA (Cal. Civ. Code §1798.140), and the categories of third parties
   to whom we disclose it. The terms in the chart refer to the categories of
   information and third parties described above in this Privacy Policy in more
   detail. Information you voluntarily provide to us, such as in free-form
   webforms, may contain other categories of personal information not described
   below. We may also disclose personal information to professional advisors,
   law enforcement and government authorities, and business transferees, or
   otherwise with your consent, as described above in the Sharing Your
   Information section of this Privacy Policy.Please click here to view the
   previous version of our Privacy Policy.



Statutory category / Personal Information (“PI”) we collect in this category

Categories of third parties to whom we “disclose” PI for a business purpose

Identifiers

 * Contact data

 * Account data

 * Device data

 * Connected Device Details

 * Affiliates

 * Service providers

 * Linked third-party services

California Customer Records
(as defined in California Civil Code §1798.80)

 * Contact data

 * Demographic data

 * Account data

 * Communications data

 * Payment and transactional data

 * Commercial data

 * Marketing data

 * User-generated content data

 * Connected Device Details

 * Audio-visual information

 * Device data

 * Online activity data

 * Precise geolocation data

 * Affiliates

 * Service providers

 * Linked third-party services

Commercial Information

 * Payment and transactional data

 * Commercial data

 * Marketing data

 * Affiliates

 * Service providers

Financial Information

 * Payment and transactional data

 * Affiliates

 * Service providers

Internet or Network Information

 * Connected Device Details

 * Device data

 * Online activity data

 * Affiliates

 * Service providers

Geolocation Data

 * Connected Device Details

 * Precise geolocation data

 * Affiliates

 * Service providers

Statutory category / Personal Information (“PI”) we collect in this category

Categories of third parties to whom we “disclose” PI for a business purpose

Inferences
May be derived from:

 * Contact data

 * Demographic data

 * Account data

 * Commercial data

 * Marketing data

 * User-generated content data

 * Connected Device Details

 * Audio-visual Information

 * Device data

 * Online activity data

 * Precise geolocation data

 * Affiliates

 * Service providers

Protected Classification Characteristics
We do not intentionally collect this information but it may be revealed in other
information we collect

N/A

Sensory Information

 * User-generated content data

 * Communications data

 * Audio-visual Information

 * Affiliates

 * Service providers


ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS.

 * California Shine the Light. You have the right to be provided with a
   description of any categories of information that we disclosed to third
   parties for their direct marketing purposes and to know the identity of those
   third parties. To make such requests please contact us at usprivacy@lge.com.

 * California Eraser Law. If you are a California resident under the age of 18
   and are a registered user of the Services, then you may request that we
   remove any submission you publicly posted on or in the Services. To request
   removal of a submission, please email a detailed description of the
   submission to usprivacy@lge.com. You may also be able to log into your
   account and delete your own submission. LGEUS reserves the right to ask you
   to provide information that enables us to confirm that the submission in
   question was created and posted by you.


ADDITIONAL INFORMATION FOR NEVADA RESIDENTS.

Nevada residents have the right to opt-out of the sale of certain personal
information for monetary consideration. While we do not currently engage in such
sales, if you are a Nevada resident and would like to make a request to opt out
of any potential future sales, please email usprivacy@lge.com.


F. INTERNATIONAL TRANSFER OF INFORMATION

In providing you with the Services, we may share or transfer your information
within our corporate umbrella (e.g., with its parent company headquartered in
South Korea) or with third-party service providers that are outside of the
United States.


G. COLLECTION AND USE OF INFORMATION FROM CHILDREN UNDER THE AGE OF 16

Our Services are made available to users aged 16 years and older. We do not
knowingly collect or solicit information from anyone under the age of 16 or
knowingly allow such persons to use its Services. If we learn that we have
collected personal information from a child under the age of 16, we will comply
with applicable legal requirements to delete that information. If you are a
parent or guardian of a child from whom you believe we have collected personal
information in a manner prohibited by law, please contact us using the
information specified in the Contact Us section below.


H. THIRD PARTY WEB SITES

This privacy policy applies solely to information collected via the Services.
The Services may contain links to other web sites or services. Any information
you provide to these third parties is subject to that third party’s privacy
policy. We are not responsible for the privacy practices or the content of these
other websites.


I. SECURITY

We make reasonable efforts to ensure security on our systems. However, no data
transmissions over the Internet can be guaranteed to be 100% secure.
Consequently, we cannot ensure or warrant the security of any information you
transmit to us and you understand that any information that you transfer to us
is done at your own risk.


J. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy from time to time in our sole
discretion. When we do, we will also revise the “last updated” date at the top
of this privacy policy. If material changes are made to the privacy policy, we
will notify you by placing a prominent notice on the Services or via email at
the email address we have on file for you. We encourage you to periodically
review this privacy policy to keep up to date on how we are handling your
personal information.


K. CONTACT US

LG Account-related questions: contact.lgaccount@lge.com.

ThinQ-related questions: thinq@lge.com, 800-243-0000.

Privacy-related questions: usprivacy@lge.com, or via post: LGEUS, 111 Sylvan
Avenue, Englewood Cliffs, NJ 07632.

All information you provide in any written communication will also be covered by
this policy.

Our Approach to Privacy
Return to Main Site