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FRAUD AWARENESS

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FRAUDULENT USE OF THE DHL BRAND

Attempts have been made to defraud Internet shoppers by the unauthorized use of
the DHL name and brand via email communications and graphics which appear, on
the surface, to have originated from DHL.


In most cases the communications concern the sale of consumer goods over the
Internet where payment may be requested before the goods are delivered.

Please be advised that DHL does not request payment in this manner. DHL only
collects money due for official DHL related shipping expenses.

This security notice does not affect the obligation of a consignee to pay
shipping, customs, VAT or similar charges, where these are properly payable at
the time of delivery.

DHL accepts no responsibility for any costs, charges or payments made which were
improperly incurred as a result of fraudulent activity.


WEBSITES

If you are in any doubt as to the integrity of a website that uses the DHL
brand, please always access DHL websites via our global website.


Visit DHL Global Website


DHL FRAUD AWARENESS GUIDELINES

Thank you for joining our effort to combat online fraud. DHL goes to great
lengths to protect our customers from fraud. If you suspect having received
fraudulent emails, SMS or found a website or social media account that tries to
pass off as DHL, we encourage you to let us know at your earliest convenience,
so that we can quickly take actions to stop the fraud


Please report all suspicious activity to our dedicated Anti-Abuse Mailbox
at phishing-dpdhl@dhl.com following the below instructions.


We thoroughly investigate every report of suspected fraud, but generally, will
not respond to personal inquiries. If you have questions regarding the status of
a shipment or an invoice, please direct those to our customer support.


FRAUDULENT EMAIL

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Below are some indicators that can help you assess whether the received email is
fraudulent.

 * Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de,
   @dhl.fr, @dhl-news.com or another country domain after @dhl.
   
   Note! Be aware of spoofed phishing emails sent from fake email addresses
   using DHL legitimate domains. In such cases, when the sender appears
   legitimate, but the email still seems suspicious, always inspect the content
   of the email for anomalies such as an urgent tone, grammatical errors,
   unfamiliar URLs or attachments. Please refrain from clicking on any unknown
   links or opening attachments that seem suspicious.
   
 * We never use @gmail, @yahoo or other free email services to send emails.
 * We never link to a website other than our own starting with for example
   https://dhl.com/, https://dpdhl.com/, https://dhl-news.com/, or a
   country/campaign website


From a desktop computer: 

 * Drag & Drop the suspicious email into a new message and send it
   to phishing-dpdhl@dhl.com as attachment. If the “drag & drop” feature is not
   available in your email client, please follow this guide that includes some
   of the most used email clients on how to forward email attachments. To
   effectively shut down the fraudulent service, we need complete mail
   headers which are not included in a forwarded message.


From a mobile device: 

 * Forward the message to us. If feasible, please always send the suspected
   email from a desktop as attachment including complete mail headers.
   
 * Report the message as spam within your mail app, so that your mail provider
   can take appropriate actions.




FRAUDULENT SMS

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 * SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to
   obfuscate the final destination of the link.
 * The sender number is not visible, instead you find a generic name such as
   “Delivery”.
 * The phone number starts with a a country prefix outside of an expected
   territory (e.g. +235).

Send a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the
suspicious phone number in the message.


FRAUDULENT SOCIAL MEDIA ACCOUNTS INCL. WHATSAPP

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 * The account is lacking a sign of verification (e.g. there is no blue badge).
 * The account attempts to continue the communication over an encrypted channel
   such as Whatsapp or Telegram.
 * The account is only a couple of weeks old.
 * The account offers “free Visa”, “free flights” or to “double your
   investment”.
 * The account does not make use of an adequate profile picture (DP/DHL Logo)
   and background picture.

 

 1. Please report the social media account/post destination (URL) or phone
    number to phishing-dpdhl@dhl.com.
    
 2. If available, report the account/post directly to the social media channel
    as fraud.




HACKED DHL ACCOUNTS

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 * If you receive unexpected messages alerting you over changes to your account,
   such as address changes or password reset notifications that were not
   triggered by yourself, it is possible that hackers are trying to take over
   your account.
 * Login to your account and change the password
 * If you lost access, please report this incidence via customer support  




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CONSENT FOR DATA PROCESSING

This website uses cookies and similar technologies (hereinafter "Technologies")
that enable us to provide an optimized online experience and tailor content to
your interests. By clicking "Accept all", you consent that these Technologies
may be stored and read on your device. This includes the creation of profiles to
make our services as easy to use and as customer-specific as possible and to
support our marketing activities. Your consent includes the transfer of data to
countries with a level of data protection not equivalent to the European Union.
For more information and the option to withdraw or adjust your consent, please
refer to "Consent Settings" at the bottom of the website.
Privacy NoticeLegal notice
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