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 * Products & Pricing
   Free Edition Deluxe Edition Tax Extensions Prior Year Taxes Self-Employed
   Taxes 1099 Taxes
 * Support
   Customer Support Forgot Username or Password? My Support Issues Contact Us
 * Prior Year
   Prior Years File 2020 Tax Return File 2019 Tax Return File 2018 Tax Return
   File 2017 Tax Return File 2016 Tax Return File 2015 Tax Return File 2014 Tax
   Return View My Prior Year Return(s)
 * After You File
   Check E-file Status Where's My Refund Print / Download My Return


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Products & Pricing
Free Edition
Deluxe Edition
Tax Extensions
Prior Year Taxes
Self-Employed Taxes
1099 Taxes
Support
Customer Support
Forgot Username or Password?
My Support Issues
Contact Us
Prior Year
Prior Years
File 2020 Tax Return
File 2019 Tax Return
File 2018 Tax Return
File 2017 Tax Return
File 2016 Tax Return
File 2015 Tax Return
File 2014 Tax Return
View My Prior Year Return(s)
After You File
Check E-file Status
Where's My Refund
Print / Download My Return



PRIVACY STATEMENT

Effective: 2/1/2022

This privacy statement applies to www.FreeTaxUSA.com which is owned and operated
by TaxHawk, Inc. This privacy statement describes how TaxHawk, Inc. collects and
uses the personally identifiable information you provide on our web site:
www.FreeTaxUSA.com ("FreeTaxUSA.com"). It also describes the choices available
to you regarding our use of your personally identifiable information and how you
can access and update this information. FreeTaxUSA.com treats your financial and
personally identifiable information as confidential and will not sell or rent
any information.


INFORMATION COLLECTION AND USE

TaxHawk, Inc. is the sole owner of the information collected on
www.FreeTaxUSA.com. Information is collected in order for taxpayers to prepare
and electronically file their tax returns. Tax return information is only
disclosed to appropriate government and financial institutions in order to file
tax returns and comply with Internal Revenue Service requirements. The data
collected includes everything that is needed to prepare a tax return, such as
names, Social Security numbers, birth dates, mailing address, email address, and
any tax-related information (e.g. W-2s and 1099 forms). If a purchase is made,
credit card information for a credit card payment or bank account information
for an e-check payment will be gathered. Information may also be collected from
customers who contact us for support. The information collected, such as a phone
number, will be used to research and resolve customer questions. As part of an
effort to enhance protection of your identity and your personal information, we
may match personal information you provide against publicly available
information provided by other sources such as a service that provides identity
verification.

Due to European Union (EU) and European Economic Area (EEA) regulatory
requirements, we do not provide service or intentionally collect data from EU or
EEA residents. By using our service, customers represent that they are not EU or
EEA residents.

All personally identifiable information gathered during account creation and
during the use of the application to prepare taxes is encrypted using secure
socket layer technology (SSL).

At times, we may offer a referral service so that you can tell a friend about
our products. We will ask you for your friend's name and email address. We will
automatically send your friend a one-time email inviting him or her to visit the
site. FreeTaxUSA.com stores this information for the sole purpose of sending
this one-time email and tracking the success of our referral program. Your
friend may contact us at webmaster@FreeTaxUSA.com to request that we remove this
information from our database.


DATA RETENTION POLICY

All data collected will be retained for a maximum period of eight (8) years
calculated from October 31st of the IRS tax filing deadline year in which the
return is due. Data will be deleted after October 31st of the 8th year following
the IRS tax filing deadline year, regardless of the year the return is actually
filed. For example:

 * Data collected for a 2021 tax return (which has an IRS tax filing deadline in
   2022) will be retained until October 31, 2030.

 * Data collected for a 2014 tax return (which has an IRS tax filing deadline in
   2015) will be retained until October 31, 2023. Even if the return was filed
   in a later year, such as 2022.

This retention policy applies to all data collected for a given tax year
regardless of whether an account is active or inactive.


TRACKING TECHNOLOGIES / COOKIES

Technologies such as cookies or similar technology are used by FreeTaxUSA.com
and our marketing, affiliate, service, and analytics partners. These
technologies are used in analyzing trends, administering the site, tracking
users' movements around the site and to gather demographic information about our
user base as a whole. We may receive reports based on the use of these
technologies by these companies on an individual as well as aggregated basis.

We use cookies to maintain your session while you are signed in to your account,
track affiliate referrals, collect analytical data about usage on our site, and
to track the effectiveness of our emails. Users can control the use of cookies
at the individual browser level. If you reject cookies, you may still use our
site, but your ability to use some features or areas of our site may be limited.

We partner with Google and Facebook to provide personalized advertising on their
properties and ad networks. These services use third-party cookies to provide
personalized FreeTaxUSA advertising based on your browsing activities on this
site. If you wish to opt out, or adjust your personalized ad settings, click
here for Google and click here for Facebook. Please note this does not opt you
out of being served ads. You will continue to receive generic ads.

Third parties with whom we partner to provide certain features on our website or
to display advertising based upon your web browsing activity also use HTML5 to
collect and store information. Various browsers may offer their own management
tools for removing HTML5.


USAGE INFORMATION

Like most websites, FreeTaxUSA.com uses log files and analytical software to
track website usage. The information collected may include IP addresses, browser
types, browser configuration, internet service providers (ISP), referring/exit
pages, platform types, and number of clicks to analyze trends, administer the
site, track user movement, and gather broad demographic information for use in
improving the site. We link this automatically collected data to other
information we collect about you.


HCAPTCHA

We use the hCaptcha anti-bot service (hereinafter "hCaptcha") on our website.
This service is provided by Intuition Machines, Inc., a Delaware US Corporation
("IMI"). hCaptcha is used to check whether the data entered on our website (such
as on a login page or contact form) has been entered by a human or by an
automated program. To do this, hCaptcha analyzes the behavior of the website or
mobile app visitor based on various characteristics. This analysis starts
automatically as soon as the website or mobile app visitor enters a part of the
website or app with hCaptcha enabled. For the analysis, hCaptcha evaluates
various information (e.g. IP address, how long the visitor has been on the
website or app, or mouse movements made by the user). The data collected during
the analysis will be forwarded to IMI. hCaptcha analysis in the "invisible mode"
may take place completely in the background. Website or app visitors are not
advised that such an analysis is taking place if the user is not shown a
challenge. IMI acts as a "service provider" for the purposes of the California
Consumer Privacy Act (CCPA). For more information about hCaptcha and IMI's
privacy policy and terms of use, please visit the following links:
https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms.


CONTESTS AND GIVEAWAYS

Contests and giveaways have their own terms and conditions and should be
referenced before entering.


COMMUNICATIONS FROM FREETAXUSA.COM

Your contact information (email address) may be used to keep you updated on the
status of your return, remind you of important dates on the tax calendar,
resolve any problems with transmission of your tax return, and provide a
confirmation of credit card or direct-debit payments. If you e-file your tax
return, an email will be sent to you stating whether the IRS has accepted or
rejected your e-filed tax return. If problems occur with the transmission of
your tax return, a customer support email may be sent out to explain the
problem. We'll also send you a confirmation email as a receipt when you pay for
any FreeTaxUSA.com services.

FreeTaxUSA.com will not use your information to market any third-party product
or service. Occasionally, FreeTaxUSA.com will send out tax information or
promotional material dealing with our products. These are considered optional
communications and you, as the recipient, can specify whether or not you wish to
receive this type of communication. This can be done while creating your
account, by using the Edit User Profile portion of the application after signing
in, by clicking on the "Update Email Preferences" link in the footer of every
optional email or by following the instructions found at the following link:
https://www.FreeTaxUSA.com/subscriptions.jsp.


SERVICE ANNOUNCEMENTS

On rare occasions, it is necessary to send out a strictly service-related
announcement. For instance, if service is temporarily suspended for maintenance,
FreeTaxUSA.com might send users a notification via email.


CUSTOMER SUPPORT

Customer support for FreeTaxUSA.com is provided through our tax application,
email, or phone. When a customer support request is received, we will reply via
the customer support portion of the application, email, or phone. If your
personally identifiable information changes, or if you no longer desire to use
our service, you may correct, update or delete it by signing in to your account
and make any changes. If you have any questions regarding this process, you may
contact us at support@support.FreeTaxUSA.com; we will respond within a
reasonable timeframe. Upon request and verification of your identity,
FreeTaxUSA.com will provide you with information about whether we hold any of
your personal information. However, once the IRS accepts your e-filed tax
return, no changes can be made to your account that would change any of the
information on the tax return.

We will retain your information for as long as needed to provide you services.
We will retain and use your information as necessary to comply with our legal
obligations, resolve disputes, and enforce our agreements.


LEGAL DISCLOSURES

Though every effort is made to preserve user privacy, in certain situations,
FreeTaxUSA.com may be required to disclose personal data in response to lawful
requests by public authorities, including to meet national security or law
enforcement requirements. We may also disclose your personally identifiable
information when required by law wherein we have a good-faith belief that such
action is necessary to protect our rights, protect your safety or the safety of
others, to investigate fraud to comply with a current judicial proceeding, a
court order, respond to a government request, bankruptcy proceedings or similar
legal process served on our website.


INFORMATION SHARING

We will share your personally identifiable information with third parties only
in the ways that are described in this privacy statement. We do not sell your
personally identifiable information to third parties.


SERVICE PROVIDER

We may provide your personally identifiable information to companies that
provide services to help us with our business activities such as shipping your
order, SMS authentication, or sending emails. These companies are authorized to
use your personally identifiable information only as necessary to provide these
services to us.

Customer reviews are collected and managed using a third-party service. Any
information collected during the review is stored and managed on a third-party
site. The review and some details provided can be shown publicly.

Account verification codes sent through text messaging or voice calls are
provided by third-party services. A customer's phone number will be forwarded to
the service in order to send the account verification code.


CREDIT CARD PROCESSING

If during the use of our application you order a product that requires payment,
your credit card or direct-debit payment will be processed by a payment
processing company. The payment processing companies that we use do not retain,
share, store or use personally identifiable information for any secondary
purposes. No credit card information will be collected unless there is a payment
due. Your credit card data is only used to process your payment.


BUSINESS TRANSITIONS

In the event FreeTaxUSA.com goes through a business transition, such as a
merger, being acquired by another company, or selling a portion of its assets,
the personally identifiable information of users will, in most instances, be
part of the assets transferred. Users will be notified, via email and/or through
a prominent notice on the FreeTaxUSA.com website, 30 days prior to a change of
ownership or control of their personally identifiable information. If as a
result of the business transition, the personally identifiable information will
be used in a manner different from that stated at the time of collection, users
will be given a choice consistent with our notification of changes section.


SECURITY

FreeTaxUSA.com maintains physical, electronic, and procedural safeguards that
comply with applicable law and federal standards. When users submit sensitive
information via the website, it is protected both online and offline.
FreeTaxUSA.com uses Secure Socket Layer (SSL) encryption technology to protect
all sensitive information. SSL technology is the most commonly-used method on
the Internet to safely transmit data. Access to your personally identifiable
information is protected by a password, of your choosing, in order to maintain
security for your account. Only you, or someone with whom you share your
password, can access your account to make changes to your return or account
information.

Along with using SSL encryption to protect sensitive information online, we also
take great care to protect user information offline. The FreeTaxUSA.com servers
are located in a secure data storage facility with strict security measures and
procedures in place. All user information, not just the sensitive information
mentioned above, is restricted to only key employees who need the information to
perform a specific job function (Example: the customer support manager).
Furthermore, all employees are kept up-to-date on the security and privacy
practices of FreeTaxUSA.com. Before every tax season, as well as any time new
policies are added, employees of FreeTaxUSA.com are notified and/or reminded
about the importance placed on privacy, and what they can do to ensure the
security of user information. However, no method of transmission over the
Internet, or method of electronic storage, is 100% secure. If you have any
further questions about the security at FreeTaxUSA.com, you can send an email to
support@support.FreeTaxUSA.com.


LINKS TO 3RD PARTY SITES

Our Site includes links to other websites whose privacy practices may differ
from those of FreeTaxUSA.com. If you submit personally identifiable information
to any of those sites, your information is governed by their privacy statements.
We encourage you to carefully read the privacy statement of any website you
visit.


SOCIAL MEDIA WIDGETS

Our website includes social media widgets, such as the Facebook "Like" button,
the "Twitter" button, and other social widgets. These features may collect your
IP address, the URL of the page you are coming from, and may set a cookie to
enable the feature to function properly. Social media features and widgets are
either hosted by a third-party or hosted directly on our website. Your
interactions with these features are governed by the privacy statement of the
company providing it.


NOTIFICATION OF CHANGES

If we decide to change our privacy statement, we will post those changes to this
privacy statement, the homepage, and there may be other places we deem
appropriate so that you are aware of what information we collect, how we use it,
and under what circumstances, if any, we disclose it. We reserve the right to
modify this privacy statement at any time, so please review it frequently. If we
make material changes to this statement, we will notify you here, by email, or
by means of a notice on our homepage prior to the change becoming effective.


CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act (CCPA) confers certain personal data rights
to California residents. More details and instructions for how to submit a CCPA
request may be found here.


CONTACT INFORMATION

If you have additional questions regarding FreeTaxUSA.com's privacy or security
policies, please send your question to support@support.FreeTaxUSA.com.

Or, address your written question to:

         FreeTaxUSA - Privacy
         1366 East 1120 South
         Provo, UT  84606

If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third-party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.


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FOOTER


FOOTER SECTIONS

 * Tax Services
   
   * Deluxe Service
   * Extension Tax Filing
   * Self-Employed Taxes
   * Military Taxes
   * State Taxes
   * 1099 Taxes
 * Tools & Help
   
   * Customer Support
   * Calculate Your Taxes
   * Deadlines
   * Help & Tips
   * Where's My Refund
   * Unemployment
 * Current Year
   
   * 2021 Tax Software
   * Amended Returns
   * Supported Federal Forms
   * Supported State Forms
   * Recovery Rebate Credit
 * Prior Years
   
   * All Prior Year Software
   * Print Prior Year Return
   * File 2020 Taxes
   * File 2019 Taxes
   * File 2018 Taxes
 * About Us
   
   * About Us
   * Contact Us
   * Security
   * Customer Reviews
   * Affiliates
   * Sitemap

TAX SERVICES

 * Deluxe Service
 * Extension Tax Filing
 * Self-Employed Taxes
 * Military Taxes
 * State Taxes
 * 1099 Taxes

TOOLS & HELP

 * Customer Support
 * Calculate Your Taxes
 * Deadlines
 * Help & Tips
 * Where's My Refund
 * Unemployment

CURRENT YEAR

 * 2021 Tax Software
 * Amended Returns
 * Supported Federal Forms
 * Supported State Forms
 * Recovery Rebate Credit

PRIOR YEARS

 * All Prior Year Software
 * Print Prior Year Return
 * File 2020 Taxes
 * File 2019 Taxes
 * File 2018 Taxes

ABOUT US

 * About Us
 * Contact Us
 * Security
 * Customer Reviews
 * Affiliates
 * Sitemap


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© 2002-2022 FreeTaxUSA, a TaxHawk, Inc. owned and operated website - Terms of
Use (Updated 11/10/21) | Privacy Statement (Updated 2/1/2022) | Accessibility
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