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get a quote
 * Homepage
 * About Us
 * Our Services
   * Inbound Call Center Services
   * Outbound Call Center Cervices
   * Contact Center Services
   * Technology And Software Services
 * Virtual Agent
 * Your Advantages
 * Insight
   * Blog
   * Events
   * Dictionary
   * Erlang Calculator
   * Documents
 * Career
 * Contact
 * TR


 * Homepage
 * About Us
 * Our Services
   * Inbound Call Center Services
   * Outbound Call Center Cervices
   * Contact Center Services
   * Technology And Software Services
 * Virtual Agent
 * Your Advantages
 * Insight
   * Blog
   * Events
   * Dictionary
   * Erlang Calculator
   * Documents
 * Career
 * Contact

get a quote
TR

About Us


PROFESSIONAL AND CERTIFIED CUSTOMER SERVICE DELIVERY

FCS is a global company that provides customer service under agreements with
world-renowned service providers. It is a structure that consists of
professionals covering services including contact and call center solutions,
management of inbound&outbound calls, virtual secretary, IVR, cloud service,
technology support services, Omnichannel CRM, data management, video call,
screen recording, digital marketing, social media management etc.

More

Our Services


OUR EXPERIENCED CALL CENTER
SERVICES


OUR MANAGEMENT SERVICES

Cloud Service
Customer Services
IVR


OUR TECHNOLOGY AND SUPPORT SERVICES

Call center technical support services


SOFTWARE SERVICES

Omnichannel CRM
Marketing and Digital marketing
Video Call


CONTACT US IMMEDIATELY

US 0+1 888 513 1305

TR +90 850 480 9085

UK +44 740 581 0565

Your Advantages


WHY SHOULD YOU WORK WITH FCS?



Competitive Power

If your competitors have 24/7 live operator assistance and you don't, they have
an advantage that will affect your bottom line. If customers don't get the help
they need from you, they may soon turn to your competitors. We make your
business more attractive for customers. We follow your customers' demands.

No Need to Buy Equipment

With our business call center services, you don't need to purchase equipment or
maintain infrastructure. You can save on rent, electricity and other expenses,
and leave the technology management and applications to us.

Spend Your Money on Your Other Business Needs

Hiring and training someone to manage customer calls is costly and time
consuming. By outsourcing your answering services, you can help your business
grow quickly. Our affordable business call center services save you money so you
can finance other projects while keeping your customers satisfied.

24/7 Service

If you want to do this with your current employees to provide 24/7 customer
support, they will likely have less time to work at their designated job, which
will reduce productivity. Paying them overtime to handle the extra workload can
also come at a very high cost. With our representatives, we are at your service
to serve your customers and ensure their loyalty and create additional income.

Pay Only Actively Working Representatives

Unlike hiring additional employees, you only pay for the time our
representatives work for you. This means only paying for what you need rather
than paying someone regardless of whether they are on the call or not.

Customizable Service

Our contact center services for businesses do not take a one-size-fits-all
approach. Instead, we offer fully customizable and flexible plans. We train our
representatives to best meet your customers' needs through the contact center.

Customer Services Information

With our professional solutions, it can collect and monitor customer service
information to improve analysis processes and turn them into market
opportunities. We can identify customer trends and new ways to help your small
business thrive.

The Impact of Our Working Model on Your Brand

Management from a single contact center, Cost advantage, Reportable system,
Providing professional customer experience.

Added Value of Our Working Model to Your Brand

End-to-end customer management, Customer loyalty management, Channel analysis,
Sector analysis, Competitor analysis, New customer acquisition, Campaign
formation analysis
Our Services


CONTACT CENTER SERVICES

More

Our Services


TECHNOLOGY AND SOFTWARE SERVICES

More

Our Services


INBOUND CALL CENTER SERVICES

More

Our Services


OUTBOUND CALL CENTER CERVICES

More

Our Services


CONTACT CENTER SERVICES

More

Our Services


TECHNOLOGY AND SOFTWARE SERVICES

More

Our Services


INBOUND CALL CENTER SERVICES

More

Our Services


OUTBOUND CALL CENTER CERVICES

More




FOLLOW US



CALL US

US +1 888 513 1305

TR +90 850 480 9085

UK +44 740 581 0565

WRITE US

E-mail

contact@firstcontactservice.com

Subscribe our newsletter to get our latest updates & news.



ADDRESS

USA Main Office
6501 Congress Ave #100 Boca Raton FL 33487 US

Turkey Office
Maslak Mah. AOS 55. Sk. 42 Maslak B Blok No.4/542 PK:34396 Sarıyer/Istanbul
TURKEY

Turkey Office
Adalet Mahallesi 2132/2 Sok. No.3 Kat.2 Daire No.16 PK:35530 TrendOffice
Bayraklı/Izmir TURKEY

UK Office
278 Langham Road, London N15 3NP United Kingdom UK

 

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