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MEDICAL COURIER GUIDE


EVERYTHING YOU NEED TO KNOW

In order to keep pace with the continuously changing needs of a healthcare
facility, it’s important to create reliable support systems. Quick, dependable
access to necessary information, supplies, and equipment is essential to
providing exceptional health care to your patients.

Medical couriers help healthcare facilities provide top-quality patient care by
taking on essential logistics responsibilities. Furthermore, medical couriers
are trained to safely handle specialized biological materials, while adhering to
the required professional protocols and guidelines. They are a trusted source of
support for front-line caregivers, allowing them to stay focused on what
matters: providing immediate and personalized patient care.

Healthcare institutions realize great benefits by outsourcing their medical
courier services, including improved efficiency, reduction of logistics costs,
and increased quality control and quality assurance. When medical professionals
are given the information and tools needed for successful patient care, it leads
to a higher rate of positive outcomes.

What is a medical courier?

Medical couriers are key players in the healthcare industry. They provide the
essential and highly regulated pick-up and delivery services required by health
care professionals and health care facilities. Medical couriers transport goods
such as documents, biological specimens, pharmaceutical supplies, and medical
equipment between clinics, hospitals, and pharmacies. Their service ensures that
logistics don’t distract from patient care.

URGENT RESPONSE

Urgent transportation of supplies, equipment, or biological specimens can make a
big difference in patient care outcomes. When the patient’s health hangs in the
balance, medical couriers provide support for the patient’s care team and ensure
the immediate delivery of life-saving materials.

BIOLOGICAL MATERIALS

Biohazardous materials require specialized handling and storage to ensure
viability. Medical couriers are certified in OSHA regulations and protocols,
which means that they are able to handle and transport biological materials.
Outsourced logistics providers train their medical couriers as required by all
state, federal, and international agencies.

LICENSED AND CERTIFIED

The movement of pharmaceutical supplies often requires couriers to be licensed
by the state. Logistics providers with trained, licensed medical couriers can
easily assist pharmacies and medical foundations to safeguard the efficacy,
inventory, and accuracy of the packages they are shipping.

Medical couriers support health care facilities by providing logistics services
and unwavering quality assurance practices. Medical facilities who outsource
their medical courier needs to 3PL or 4PL logistics experts understand how those
relationships improve facility efficiency, and ultimately improve patient care
results.

Why are medical couriers important in the health care industry?

Medical couriers are critical to the patient care process. Health care industry
management teams rely on medical couriers to improve efficiency, function, and
decrease operational expenditures.  Keeping a leading medical care space running
at capacity requires expert knowledge within every aspect of its organization.
Operational logistics is no exception!

Medical couriers help health care providers operate at peak efficiency, and
their services allow physicians and nurses to focus on patient care. The support
provided by medical couriers also helps hospitals, laboratories, care
facilities, and medical offices run smoothly.

Efficient and timely transport of essential information, samples, and equipment
gives front-line care professionals the tools they need to assess and deliver
their patient’s needs. Patient care support, logistic maintenance, and emergency
response are part of medical courier’s duties.

PATIENT CARE SUPPORT

Providing effective medical care to patients requires support from various
fields and disciplines. While logistics may seem simple, medical couriers
support patients by delivering time critical, temperature-controlled shipments
that require utmost care and the use of cutting-edge technology to ensure
top-notch service. For that reason, medical courier jobs are a valued and
important piece of that process.

EMERGENCY RESPONSE

Medical couriers are an important piece of the dynamic, and often unpredictable
field of emergency response care. They support medical professionals, health
care facilities, clinics, and hospitals. When transportation is time-sensitive,
medical couriers are instrumental in fulfilling those needs. Care providers also
benefit from the peace of mind that comes from knowing their couriers will
respond quickly when patient care needs abruptly change.

LOGISTIC SUPPORT

While delivering life-saving equipment, medicines, or even organs, is a part of
a medical courier’s responsibility, so too is the handling of regular pick-ups
and deliveries. Although these tasks may require a bit less adrenaline, the
outcomes are equally as important. Routine pick-up and delivery services
provided by medical couriers are key to the support of a medical facility’s
logistics operations.

HANDLING SENSITIVE/RESTRICTED GOODS

Medical items are often sensitive in nature and transporting them requires
specialized handling practices. Medical couriers are educated in these essential
handling practices; and they are able to safely manage the movement and delivery
of sensitive material, documents, and supplies. This knowledge is important to
ensure a high level of quality patient care.

What services do medical couriers provide?

Medical couriers provide transportation of goods for the medical and health-care
industry. Documents, supplies, and equipment that require special handling
considerations can only be moved by couriers with the appropriate training,
licensure, and certifications.

Here are some examples of the various duties of a medical courier:

PICK-UP

 * Take an accurate inventory of items to be transported.
 * Maintain accurate chain-of-custody documentation.
 * Ensure HIPAA regulations are met and upheld.
 * Accept medical items and follow provided instructions for their proper
   handling.
 * Adhere to schedule determined by the client.
 * Ensure documentation accompanying item is accurate and credible.

TRANSPORTATION

 * Transport goods within required time allowance.
 * Secure items in vehicle to preserve condition of item during transport.
 * Store transport items at required temperature, humidity, or other physical
   conditions.
 * Maintain the safety and condition of items during transport.
 * Operate transport vehicle safely, following local laws and regulations.

DELIVERY

 * Punctual delivery of medical items.
 * Release goods only to correct personnel/acceptor.
 * Proper chain-of-custody handling at end-point.
 * Relay instructions to end-point from pick-up facility if required.
 * Check documentation for accuracy and credibility prior to the release of
   goods.
 * Uphold HIPAA regulations.

What exactly do medical couriers transport?

Medical couriers are responsible for sensitive information, hazardous waste,
equipment, and biological samples. Each requires unique knowledge of defined
handling and storage protocols intended to keep information private and samples
viable. Transportation is usually from one medical facility to another; so many
positions involve routine pick-ups and deliveries.

MEDICAL EQUIPMENT

Medical equipment transportation is important for health care professionals in
providing quality care to their clients. Instruments, detectors, and specialized
tools are very expensive; therefore it’s not uncommon for facilities to loan
equipment to off-site medical providers. Medical equipment movement can include:

 * X-Ray machines
 * MRI
 * CT Scanners
 * Surgical instruments and equipment

BIOLOGICAL MATERIALS

Collection of biological materials, including blood and blood products or
patient samples, and their subsequent delivery to hospitals and medical
laboratories is a primary function for most medical couriers. Medical couriers
routinely handle the following:

 * Blood samples
 * Urine, fecal, or other routine biological samples
 * Blood plasma
 * Organs

SENSITIVE DOCUMENTS

Delivering documents that include private patient information is one of the most
important tasks that medical couriers perform. The individuals trusted with
these documents must display total understanding and respect for privacy laws
and regulations. Medical couriers have received training in HIPAA protocols and
act in accordance with them. Information routinely transported by medical
couriers includes:

 * Patient medical Charts
 * Medical Documents
 * Sensitive client information

MEDICATIONS AND PHARMACEUTICAL SUPPLIES

When transporting pharmaceutical supplies, medical couriers follow required
procedures for the proper handling and storage of the drugs they are shipping.
Accurate storage and climate controls must be maintained during shipping to
preserve the efficacy of the products. Medical couriers routinely ship:

 * Pharmaceutical supplies
 * Controlled substances
 * Accompanying documents
 * Urgent delivery items

What are the demands and workplace conditions of medical couriers?

Medical couriers are employed by hospitals, care facilities, logistics
providers, delivery companies, laboratories – almost every business that’s
designed to support front-line health care professionals.

WHAT IS THE JOB MARKET LIKE FOR MEDICAL COURIERS?

Like all health care related professions, medical couriers are employed in areas
where patient care and support are provided. Employers in dense urban
populations, like the City of Los Angeles, use medical couriers when providing
services to hospitals, medical offices, laboratories, and other care facilities.

As populations rise, so does the need for health care services. This increases
the demand for medical couriers as they are a key component for the smooth
delivery of health care services to patients.

THE HOURS

Work available for qualified medical couriers ranges from on-call positions to
full-time, long-term employment. Typically, a medical courier’s expected
availability is in-line with the medical facilities the job supports. This
includes everything from the traditional, 9-to-5 business hours, to late-night
shifts and weekends.

THE LANDSCAPE

Medical couriers spend a great deal of their day traveling between multiple
locations. They are adept at using modern technology, -smartphones, location
software (GPS), for executing excellent parcel management. They routinely
interact with clients and are dependent on maintaining good relationships with
clients.

PHYSICAL DEMANDS

Medical courier jobs can be physically demanding. Often, being a medical courier
requires regular lifting of heavy packages, equipment, and other goods. They
should be physically fit and able to lift over 20 pounds routinely.

What do employers look for when hiring a medical courier?

A medical courier job description typically requires applicants to provide a
clean driver abstract, demonstrate excellent client relation skills, able to
work different hours and handle the physical demands of the job. Job posting
requirements for a medical courier could include:

QUALIFICATIONS

 * Valid driver’s license and clean driving record
 * High school diploma or equivalent (GED)
 * Knowledge of medical terminology
 * Physically fit, can lift over 20 pounds
 * Pass pre-screening testing: drug screen, background check.
 * Reliable customer service and interpersonal skills
 * Punctual and strong time management skills

EXPECTED DUTIES

 * Handle all goods following company and state protocols
 * Safely load and unload goods at pick-up and delivery locations
 * Keep thorough and accurate record documentation
 * Consistently provide on-time collections and deliveries
 * Exhibit respectful behavior towards clients
 * Be prepared to drive for long periods each day
 * Easily adjust to changing situations

PREFERRED APTITUDES:

 * Exceptional organizational skills
 * Keen attention to details
 * Adheres strictly to required regulations and protocols
 * Considerate of sensitive patient information and circumstances

 

Great medical courier providers train their team members, helping them obtain
the right certifications needed for the handling and transportation of sensitive
items. Only personnel trained and certified in the correct standards, HIPAA,
OSHA, and PHARMA, should be trusted to transport medical facility packages.
Relying on knowledgeable, certified, and respected health care logistics
providers can streamline a facilities operations and ultimately, improve their
bottom line.

HIPAA CERTIFICATION

HIPAA, the Health Insurance Portability and Accountability Act, is a federal act
on the privacy of personal health and medical information. Employees, including
medical couriers, who are in contact with patient data, regardless of its scope
or detail, should complete a basic HIPAA certification course.

HIPAA courses can be found, and many employers provide HIPAA certification
training at no cost to their employees. For medical couriers, their regular
interaction with patient information requires them to attain certification as a
Certified HIPAA Privacy Associate (CHPA®).

RESPONSIBLE TRANSPORTATION AND DELIVERY PRACTICES

Medical couriers must operate the vehicles used for transporting goods
responsibly. This includes obeying traffic laws and parking allowances when
providing transportation services. Before starting a medical courier position,
employers require proof of good driving behaviors. Submitting a driver’s
abstract to an employer is commonly a condition of employment.

TIMING AND AVAILABILITY

Health care employees work highly variable hours; after all, providing quality
patient care doesn’t stop at five o’clock. Positions that support front-line
caregivers, like medical couriers, must accommodate the different hours of the
medical industry. Most medical couriers need to be available for various shifts,
every day of the week, depending on the requirements of their employer.

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