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99.86.230.48  Public Scan

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Submitted URL: https://u22232613.ct.sendgrid.net/ls/click?upn=wuDsAM1cwje-2FKwN6C0wBOxKYe6eOrANGuH-2FH0YGdr9UkcdJ0PXBjGSIMt-2FaDjm-2BRzegw7pZmmKq...
Effective URL: https://www.surveymonkey.com/r/DDTQHPM?c=ddaa2c3e-19f7-4fc5-8221-c687838bb815
Submission: On March 15 via api from CA — Scanned from CA

Form analysis 1 forms found in the DOM

Name: surveyForm — POST 

<form name="surveyForm" action="" method="post" enctype="multipart/form-data" novalidate="" data-survey-page-form="">
  <div class="questions clearfix">
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                <span class="required-asterisk notranslate"> * </span>
                <span class="question-number notranslate"> 1<span class="question-dot">.</span>
                </span>
                <span class="user-generated notranslate  
                "> Do you currently have digital messaging (SMS, FB, Apple Business Chat, RCS, etc…) as a contact channel for your customers?</span>
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                      <span class="radio-button-display ">
                      </span>
                      <span class="radio-button-label-text question-body-font-theme user-generated "> Yes </span>
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                      <span class="radio-button-label-text question-body-font-theme user-generated "> No </span>
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    </div>
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      <div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
    
        
        
    
    ">
        <div id="question-field-763842366" data-qnumber="2" data-qdispnumber="2" data-question-id="763842366" class=" question-single-choice-radio qn question vertical question-required" style="width:px;
            
            
            
            ">
          <h3 class="screenreader-only">Question Title</h3>
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                <span class="required-asterisk notranslate"> * </span>
                <span class="question-number notranslate"> 2<span class="question-dot">.</span>
                </span>
                <span class="user-generated notranslate  
                "> What would you describe as your top Customer Support Priority?</span>
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                      <span class="radio-button-display ">
                      </span>
                      <span class="radio-button-label-text question-body-font-theme user-generated "> Increasing self-service </span>
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                    <input id="763842366_5056165398" aria-labelledby="763842366_5056165398_label" name="763842366" type="radio" role="radio" class="radio-button-input " value="5056165398" aria-checked="false">
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                      <span class="radio-button-display ">
                      </span>
                      <span class="radio-button-label-text question-body-font-theme user-generated "> Lowering operational cost </span>
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                    <input id="763842366_5056165399" aria-labelledby="763842366_5056165399_label" name="763842366" type="radio" role="radio" class="radio-button-input " value="5056165399" aria-checked="false">
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                      <span class="radio-button-display ">
                      </span>
                      <span class="radio-button-label-text question-body-font-theme user-generated "> Generating sales </span>
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                    <label data-sm-radio-button-label="" id="763842366_5056165400_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="763842366_5056165400">
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                      <span class="radio-button-label-text question-body-font-theme user-generated "> Improving CX/NPS </span>
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                    <span class="radio-button-display ">
                    </span>
                    <span class="radio-button-label-text question-body-font-theme user-generated "> Other (please specify) </span>
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                <input id="763842366_other" name="763842366_other" type="text" class="text other-answer-text" maxlength="20000" size="50" aria-label="Other (please specify)" data-other-text="">
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    </div>
  </div>
  <div class="survey-submit-actions center-text clearfix">
    <button type="submit" data-submit-page-button="" class="btn small next-button survey-page-button user-generated notranslate"> Next </button>
  </div>
  <input type="hidden" id="survey_data" name="survey_data"
    value="4FoTYerhlqpl9PSGmuD5IRYa_2FwsL7erY49UXtUju6k0rXA_2BPRDAkYmmXVgFnNLYduhkZlQ2gYECqQsO2dLIcUk_2FhzMrXXT3m6CUnLK4rFua9j3H8eDXn2wMq8h1Oxa6TBP_2FW0iG7WuxH4_2FfE_2BNU_2Fx2LhA1L2be3A4cjIb2yviteWGn08nBVOVTRaQZlV4duerAyOS5NPxXNYid1bL86_2BQWs3b3Vr71wG6jE1uCnmam1WS2GkOTHMyPf91_2FNvckz0siPM0WRL0BKKL3VxqPlYMSKo3DPEsY5uPh87LQYhBtIjyMwKBsZFqEC5BSHNXKydNTtWs2bqeZSMRcOV8P6t7XlsiutMS6qZXSWNuwq7xNIZt7YBsrH9O4gtKYbg2pracWFNmU87vN2yL1TslJZxnjczbiscCyb6veY0bsB54HtqitTtvRV577S6nggjW2CJ_2F8qza_2Byr5ax8FFBU5VOOGa4P7qrF_2F_2FVlYpj187gNI5PKbPXD3XV7j0i8a_2BDI_2FQAQXZ8v1DtuzA7iDdatWXS1Y4yKlIja_2FeGGmr54TLsjg32_2FCG5lCG2CfYqppnVDWQSe9VbVcm8JDseNoW70zWMSfJtF2IHgN5NZa2bXaQ2mn80_3D">
  <input type="hidden" data-response-quality="" id="response_quality_data" name="response_quality_data" value="{}">
  <input type="hidden" id="is_previous" name="is_previous" value="false">
  <input type="hidden" id="disable_survey_buttons_on_submit" name="disable_survey_buttons_on_submit" value="">
</form>

Text Content

CUSTOMER SUPPORT OUTSOURCING SURVEY


QUESTION TITLE

* 1. DO YOU CURRENTLY HAVE DIGITAL MESSAGING (SMS, FB, APPLE BUSINESS CHAT, RCS,
ETC…) AS A CONTACT CHANNEL FOR YOUR CUSTOMERS?

Yes
No


QUESTION TITLE

* 2. WHAT WOULD YOU DESCRIBE AS YOUR TOP CUSTOMER SUPPORT PRIORITY?

Increasing self-service
Lowering operational cost
Generating sales
Improving CX/NPS
Other (please specify)
Next

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