www.cms.gov Open in urlscan Pro
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Centers for Medicare & Medicaid Services
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      CMS NATIONAL TRAINING PROGRAM
      
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      MEDICARE LEARNING NETWORK (MLN)
      
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      CMS OPEN DOORS
      
       * About Open Door Forums
       * Ambulance
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       * Hospital
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      LOOK UP TOPICS
      
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    * Learn More
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      LEARN MORE
      
       * Attend events
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      FIND YOUR PROVIDER TYPE
      
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BREADCRUMB

 * 
 * Data & Research
 * CMS information technology
 * CMS identity management
 * Help desk support


TIER 1 HELP DESK SUPPORT





PAGES IN THIS SECTION

 * * * CMS identity management
     * * Guides & documentation
       * Help desk support
       * IDM Information & Overview
       * IDM Password Policy

Tier 1 Help Desk Support
Search:

Application
(Help Desk Name)PhoneE-mail/URl

4Innovation

(4i)

1 (888) 734- 6433

For ACO REACH Model: Select Option 1, then Option 3

Kidney Care Choices (KCC) Model: Select Option 1, then Option 5

Primary Care First (PCF) Model: Select Option 1, then Option 6

For questions related to the ACO REACH model, please email:

ACOREACH@cms.hhs.gov

 

For questions related to the KCC model, please email:

KCF-CKCC-CMMI@cms.hhs.gov

 

For questions related to the PCF model, please email:

PCFTechnicalSupport@cms.hhs.gov

 

For questions related to the ETC model, please email:

ETC-CMMI@cms.hhs.gov

 

For questions related to the VT APM model, please email:

VermontAllPayer@cms.hhs.gov

Acumen Web Portal - FISMA

(Acumen Help Desk)

N/Awebsite_support@acumenllc.com

Agent Broker Marketplace Support

(Agent/Broker Help Desk)

1 (855) 267-1515FFMProducer-AssisterHelpDesk@cms.hhs.gov

Accountable Care Organization Management System (ACO-MS)

(ACO Business Operations Support Center (ABOSC))

N/ASharedSavingsProgram@cms.hhs.gov

The Benefits Coordination & Recovery System (BCRS)

(COB&R Help Desk)

N/Acobrhelp@nhassociates.com

CMS Acquisition Lifecycle Management (CALM)

(CALM Help Desk)

N/Acalm_help@cms.hhs.gov

Chronic Condition Warehouse

(CCW Help Desk)

1 (866) 766 - 1915ccwhelp@ccwdata.org

CCIIO Enrollment Resolution and Reconciliation System (CERRS)

(Support Services Help Desk)

(703) 206 - 6199helpdesk@cognosante.com

Centers for Program Integrity (CPI) Application Programming Interface (API)
Development Platform

(CPI API Help Desk)

(410) 597 - 4222CPIAPIGateway@cms.hhs.gov

Centers for Program Integrity (CPI) Law Enforcement (LE) View

(CPI LE View Help Desk)

(410) 597 - 4222CPILEView@cms.hhs.gov   

Centers for Program Integrity (CPI) Application Programming Interface (API)
Onboarding

(CPI API Help Desk)

(410) 597 - 4222CPIAPIGateway@cms.hhs.gov

CERRS PowerBI

(Marketplace Services Help Desk)

1 (855) 267-1515CMS_feps@cms.hhs.gov 

CMSART - ARTS tool only

(CMSART Help Desk) 

N/ACMSARTApplication@cms.hhs.gov

Coordination of Benefits (COB)

(MAPD Help Desk)

1 (800) 927 - 8069mapdhelp@cms.hhs.gov

Competitive Bidding Implementation Contractor (Connexion)

(CBIC Help Desk)

1 (877) 577 - 5331cbic.admin@palmettogba.com

Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding
System (DBidS)

(CBIC Help Desk)

1 (877) 577 - 5331cbic.admin@palmettogba.com

Data Exchange System (DEX)

(DEX Support Desk)

N/Adexsupport@cms.hhs.gov

Disproportionate Share Hospital (DSH)

(DSH Help Desk)

N/Adshquestions@cms.hhs.gov

EDA Sandbox Data Platform (EDA Sandbox)

(Marketplace Service Help Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Electronic Correspondence Referral System (ECRS)

(ECRS Help Desk)

(646) 458 - 6740ecrshelp@ehmedicare.com

Eligibility and Enrollment Medicare Online (ELMO)

(MAPD Help Desk)

1 (800) 927 - 8069mapdhelp@cms.hhs.gov

Enterprise Privacy Policy Engine (EPPE)

(EPPE Help Desk)

1 (844) 377 - 3382eppe@cms.hhs.gov 

Enterprise User Data Catalog (EUDC)

(EUDC Help Desk)

N/AEUDCTeam@cms.hhs.gov

Electronic Retroactive Processing Transmission (eRPT)

(MAPD Help Desk)

1 (800) 927 - 8069mapdhelp@cms.hhs.gov

Eligibility Support Desktop (ESD)

(SERCO Help Desk)

N/Ahelpdesk@serco-na.com

Enterprise User Administration (EUA) Applications

 

410-786-2580 or 800-562-1963

CMS IT Service Desk

cms_it_service_desk@cms.hhs.gov

 

First Coast Service Options’ Internet Portal (FCSO)

(FCSO Help Desk)

1 (855) 416 - 4199fcsospothelp@fcso.com

Fee For Service Data Collection System (FFSDCS)

(CLFS Help Desk , ASP Help Desk & GADCS Help Desk)

1 (844) 876 - 0765

clfshelpdesk@dcca.com

asphelpdesk@dcca.com

gadcshelpdesk@dcca.com

Gentran

(Gentran Help Desk)

N/Agentran-support@cms.hhs.gov

Healthcare Effectiveness Data & Information Set (HEDIS) Patient Level Detail
(PLD)

(HEDIS PLD Help Desk)

1 (833) 760-2116HEDISPLD_Helpdesk@cms.hhs.gov 

Health Insurance Casework System (HICS)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Health Insurance Portability and Accountability Act (HIPAA) Eligibility
Transaction System (HETS) Desktop Application (HDT)

(MCARE Help Desk)

(866) 324-7315mcare@cms.hhs.gov

Health Insurance Oversight System (HIOS)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Information Technology Cybersecurity and Privacy Computer Based Training (ITSP
CBT)

(CBT Help Desk)

N/ACMS CBT Support

Bundled Payment for Care Improvement Advanced

(BPCI Advanced Help Desk)

 

N/ABPCIAdvanced@cms.hhs.gov

Comprehensive Care for Joint Replacement

(CJR Help Desk)

 

1 (844) 711-2664CJRSupport@cms.hhs.gov

Expanded Data Feedback Reporting

(EDFR Help Desk)

 

1 (888) 734-6433, Option 6N/A

Emergency Triage, Treat, and Transport

(ET3 Help Desk)

 

1 (844) 711-2664ET3Model@cms.hhs.gov

Health Plan Innovation

(HPI Help Desk)

 

1 (844) 474-3375HPI_PORTAL_Support@cms.hhs.gov

Integrated Care for Kids

(InCK Help Desk)

 

N/AHealthyChildrenAndYouth@cms.hhs.gov

Maryland Primary Care Program  

(MDPCP Help Desk)

N/Amarylandmodel@cms.hhs.gov

Maternal Opioid Misuse

(MOM Help Desk)

 

N/AMOMModel@cms.hhs.gov

Oncology Care Model 

(OCM Help Desk)

1 (844) 711-2664, Option 2OCMSupport@cms.hhs.gov

Primary Care First (PCF)

(PCF Help Desk)

1 (888) 517-7753PCF@telligen.com

Internet Server TIBCO (ISV)

(ISV Help Desk)

(410) 786 - 2580ISV-Support@cms.hhs.gov

Medicaid and CHIP Financial System (MACFin)

(MACFin Help Desk)

1 (833) 879 - 6075MACFinHelpDesk@DCCA.com

Medicaid and CHIP Program Systems (MACPro)

(MACPro Help Desk)

1 (833) 228 - 2540MACPro_HelpDesk@cms.hhs.gov

Medicaid Drug Programs

(MDP Help Desk)

1 (833) 637 - 6370MDP-Helpdesk@Softrams.com

MACPro-Electronic Advanced Planning Document System (MACPro-EAPD)

(MACPro-EAPD Help Desk)

N/A

 cms-eapd@cms.hhs.gov

CMS Slack Channel: #eapd-user-support

MACPro Data Collection Tool - Children's Health Insurance Program
(CHIP) Annual Report Template System (MDCT - CARTS)

(CARTS Help Desk)

N/Amdct_help@cms.hhs.gov

MACPro - Quality Measures (MDCT-QMR)

(MDCT Help Desk)

N/Amdct_help@cms.hhs.gov

MACPro Data Collection Tool - Statistical Enrollment Data System (MDCT - SEDS)

(MDCT Help Desk)

N/Amdct_help@cms.hhs.gov

Master Data Management (MDM) Enterprise Data Lake (EDL) Privacera  

(EDL Privacera Support)

N/AEDLTeam@cms.hhs.gov

Master Data Management (MDM) Enterprise Data Lake (EDL) Databricks

(MDM Operations Support) 

N/Amdmsupport@npss-inc.com

Master Data Management (MDM) Novetta

(Novetta Support Team)

N/Aemdmsupport@npss-inc.com

MAC/CMS Data Exchange (MDX) Portal

(MDX Help Desk)

N/AMDX_Helpdesk@cms.hhs.gov

Medicare Appeals System (MAS)

(MAS Help Desk)

703-227-4080MAS_Application_Support@cms.hhs.gov

MARx - Medicare Advantage & Prescription Drug System

(MAPD Help Desk)

1 (800) 927 - 8069mapdhelp@cms.hhs.gov

Managed Care Review (MCR)

(MCR Help Desk)

N/AMC_Review_HelpDesk@cms.hhs.gov

Marketplace Change Utility (MCU)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Medicare Exclusion Database (MED)

(EUS Help Desk)

1 (866) 484 - 8049

1 (866) 523 - 4759

eussupport@cgi.com

Marketplace Learning Management System (MLMS)

(MLMS Help Desk)

1 (855) 267-1515MLMShelpdesk@cms.hhs.gov

Marketplace Project Startup - Enhanced Direct Enrollment (MaPS EDE)

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

EDE Agents/Brokers should contact Marketplace Service Desk (if EDE partner is
not able to provide support).

Multidimensional Insurance Data Analytics System Databricks  (MIDAS Databricks)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System Data Catalog (MIDAS Data
Catalog)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System Gateway (MIDAS Gateway)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System Redash (MIDAS Redash)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System QuickSight (MIDAS QuickSight)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System SAS Web (MIDAS SAS Web)

(MIDAS Support)

N/Amidas_support@hcgov.us

Novitasphere

(Novitas Help Desk)

1 (855) 880 - 8424Novitaspherehelp@novitas-solutions.com

Organizational Cloud Economics and Analytics Nexus (OCEAN)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

OneMAC

(OneMAC Help Desk)

1 (833) 228 - 2540OneMAC_Helpdesk@cms.hhs.gov

Open Payments (OP)

(Open Payments Help Desk)

1 (855) 326 - 8366Openpayments@cms.hhs.gov

Performance Metrics Database & Analytics System - Medicaid 1115 Demonstrations
(PMDA)

(PMDA Section 1115 Help Desk)

(443) 775 - 3226pmda1115_cvp_help@cvpcorp.com

CMS Preclusion List

(EUS Help Desk)

(866) 484 - 8049

(866) 523 - 4759

eussupport@cgi.com

Payment Recovery Information System (PRIS) Plan Portal

(MAPD Help Desk)

(800) 927-8069PRIS_PMPP_Support@cms.hhs.gov

Provider Statistical and Reimbursement / System for Tracking Audit and
Reimbursement (PS&R/STAR)

(EUS Help Desk)

(866) 484 - 8049

(866) 523 - 4759

eussupport@cgi.com

Quality Health Plan (QHP) Enrollee Satisfaction Survey (ESS)

(QHP Survey Help Desk)

N/AQHP_Survey@air.org

QualityNet Help Desk

(General Help Desk for CCSQ Applications)

1 (866) 288 - 8912Qnetsupport@cms.hhs.gov

Internet Quality Improvement and Evaluation System (iQIES)

(iQIES Help Desk)

1 (800) 339-9313iqies@cms.hhs.gov

Quality Payment Program (QPP)

(QPP Help Desk)

1 (866) 288 - 8292QPP@cms.hhs.gov

Quality, Safety & Education Portal (QSEP)

(QSEP Help Desk)

1 (855) 791 - 8900helpdesk@qsep.org

CMS Salesforce SEI 

(CMS SEI Help Desk)

N/ASEI_Support@cms.hhs.gov

Salesforce

(CMS Salesforce Help Desk)

(888) 734 - 6433, Option 5CMMIForceSupport@cms.hhs.gov

System of Exchange Enrollment Data (SEED)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

State Exchange Resource Tracking System (SERTS)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

State Exchange Resource Virtual Information System (SERVIS)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Transformed Medicaid Statistical Information System (T-MSIS)

(T-MSIS Help Desk)

N/A

T-MSIS_helpdesk@cms.hhs.gov

https://tmsis2.atlassian.net/servicedesk/customer/portals

Unified Case Management (UCM)

(UCM Help Desk)

 833-FLD-DESK / (833)353-3375ucmhelpdesk@cms.hhs.gov

Opportunity to Network and Engage (zONE)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Showing 1 to 90 of 90 entries


RELATED LINKS

 * CMS Enterprise Portal


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