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Clariden Leadership Institute

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Enhancing Public Sector Performance Measurement with Effective Metrics, KPIs and
Scorecards (ANZ + SG)

Beverley Honig
Author of Best-Selling Book “Making Contracts Work"


Beverley Honig, Author of Best-Selling Book “Making Contracts Work"

 * Prestigious Award-Winner of 100 Women of Influence Awards for 2015 by The
   Australian Financial Review and Westpac, and inducted to 2016 Businesswoman
   Hall of Fame
 * Distinguished Lecturer at University of Melbourne and Queensland University
   of Technology Business School and seasoned strategies cum corporate trainer
   who delivered 200,000 training courses worldwide

Beverley Honig is a prestigious award-winner of 100 Women of Influence Awards
for 2015 by The Australian Financial Review and Westpac, listed in Who’s Who in
Business in Australia and inducted into 2016 Businesswoman Hall of Fame. 
 
Beverley has led many successful transformations for government business
enterprises, including Melbourne Market Authority, Centre for Adult Education
and OET, resulting in more efficient and effective services for the public
members. She is currently CEO of an award-winning business consultancy, which
has repeatedly received the prestigious International Trade Awards, bestowed by
the Prime Minister of Israel, in recognition of its outstanding contribution in
the forging of international trade links. Her speciality advisory fields include
leadership, change management, employee and community engagement programs,
strategic frameworks, project management and negotiation.
 
As a seasoned strategist and corporate trainer, Beverley has designed and
delivered more than 200,000 training courses globally, across Europe, the UK,
Asia and the US. She focuses on topics such as Change Management and Effective
Commercial Contract Management. She is also a distinguished lecturer and
convener of management subjects at the University of Melbourne and Queensland
University of Technology's bespoke business school for the Australian Department
of Defence in Canberra. 
 
Beverley is an internationally qualified lawyer with over 20 years’ of
experience in Australia, the United Kingdom and Middle East. She is a judge for
the Essential Services Commission Appeals and the chairman of Greenville
Developments and Director of Australia Chamber of Commerce for 20 years. 
 
Testimonials
 
“Beverley encourages positivity and is a clear and inspirational presenter.”
- Goldfields Council
 
“Beverley has given me a different perspective on things. Highly refreshing,
super informative and most worthwhile. I’d hear her again and again.”
- Health Network Australia









 * Program Summary
 * Introduction
 * What You Can Expect
 * Who Will Benefit Most
 * Program Outline


PROGRAM SUMMARY



Designed for leading professionals in the public sector, this program will show
you how to integrate strategic planning with effective performance measurements
that will transform your organization’s long-term performance. Led by Beverley
Honig, an award-winning advisor and strategist, you will learn how to carry out
strategic planning in the public sector and identify key performance indicators
from vision and mission to align performance measures with long-term strategic
plans. You will learn to incorporate best practices of public sector performance
measurement around the world and develop a performance measurement framework for
your organization that can improve accountability, service delivery and
organizational efficiency. By using the most effective metrics for your
organization, you will also learn how to devise and measure the success of your
organization's strategy implementation.

 

Through case studies and hands-on exercise, you will also learn to effectively
implement a performance measurement system in the organization to gain buy-in,
overcome resistance and create a performance culture. Finally, you will learn
how to incorporate effective, balanced scorecards to link your organization's
mission and strategic plans with performance metrics to create sustainable
performance improvement. At the end of the program, you will walk away with
practical strategies and steps to improve your organization’s performance in
delivering better public services. 

 

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Programs, dates and locations are subject to change. In accordance with Clariden
Global policy, we do not discriminate against any person on the basis of race,
color, sex, religion, age, national or disability in admission to our programs.




INTRODUCTION



With growing budgetary pressures and increasing demand for greater financial
accountability, public sector performance has come to be the center of public
attention. Governments and public agencies are now facing tremendous pressure to
increase process efficiency, reduce costs, improve transparency and encourage
accountability.

 

However, many public sector leaders are unclear about the long-term strategy and
social outcome that their organization aims to deliver. Without outcome driven
performance measures, public sector professionals are unable to effectively
enhance their performance. Thus, it is important for public sector professionals
to understand how to effectively use KPIs, metrics and scorecards and align them
with overall organizational strategy.

 




WHAT YOU CAN EXPECT



Key Benefits

 * Learn about the legislation and current practices of public sector
   performance measurement around the world
 * Understand how to use logic model to develop performance measurement
   framework
 * Explore a range of KPIs, metrics and measures to effectively measure policy
   outcome
 * Learn how to use strategic planning to guide the overall direction of the
   organization
 * Use Balanced Scorecard to align performance measures to strategy
 * Identify key performance measurements from organizational mission and vision
 * Effectively implement performance measurement system in the organization to
   achieve sustained improvement in service delivery

 




WHO WILL BENEFIT MOST



This program is designed for but not limited to civil servants, policy advisors,
councilors in public agencies and government-owned entities from federal, state
and municipal level and not-for-profit organizations, who are responsible for: 

 * Public Audit
 * Governance
 * Policy and Planning
 * Service Delivery
 * Corporate Development and Training
 * Performance Management and Reporting




PROGRAM OUTLINE



1 – 3 August 2022

Online Executive Program (via Zoom)

09:00 – 13:00 | Singapore Standard Time (SGT)

11:00 – 15:00 | Australian Eastern Standard Time (AEST)

13:00 – 17:00 | New Zealand Standard Time (NZST)

 
Day One: 1 August 2022
 
Purpose and practice of Performance Management in the Public Sector
 * Effective and efficient Public Sector performance measurement through
   metrics, KPIs and Scorecards
 * Relevant application of current legislation
 * Issues and challenges for Public service, Departments and public officers

 
Current Practices of Performance Measurement in the Public Sector
 * Current Guidance Documents

 
 
Day Two: 2 August 2022
 
Developing an Agency’s Performance Measures - Strategic Planning and Assessment
 * Key Areas of an Agency’s Strategic Activity - Vision, Mission, outcomes.
 * Establishing the Desired Outcomes

 
Planning and performing within a system of sound and effective enabling
Performance Measures  
 * Objectives and perspectives to achieve relevant smart measures
 * Selecting Outcome Measures for the Key Objectives (KPIs)
 * Compliance and Performance Measures

 
Identifying Potential Challenges, Risks and Resistance
 
 
Day Three: 3 August 2022
 
Creating a Performance Culture
 * Engaging Key Stakeholders to Gain Buy-In

 
Successfully implementing Sustainable Performance Measure
 * Process Improvement and Project Measures
 * Output and Outcome Measures typically used in the Public Sector

 
Input And Output Measures
 * Managing for Performance Improvement
 * Benchmarking in the Public service
 * Use of Scorecard and Dashboards in Performance Management
 * Systems management of performance data

 



CFOs Leadership : Experience Clariden
Discover how our leadership program has shaped the perspectives of CFOs across
Asia  

Venue: Online Executive Program (via Zoom) | Singapore Standard Time (SGT) /
Australian Eastern Standard Time (AEST) / New Zealand Standard Time (NZDT)
Date: 1 - 3 August 2022
Faculty: Beverley Honig
Early Bird 1: SGD / NZD / AUD 1,695 (by 8 June 2022)
Early Bird 2: SGD / NZD / AUD 1,895 (by 6 July 2022)
Regular Fee: SGD / NZD / AUD 1,995
Group Discount: 2nd participant get 10%, or register 3 participants and 4th
participant get a complimentary seat
(1 discount scheme applies)
Contact: lisa.garcia@publicsectormgmt.com


   

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