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the secure and resilient delivery of technology.
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AUTOMATE AND OPTIMIZE TECHNOLOGY SERVICE OPERATIONS
Reimagine always-on technology services. Automate service operations to enhance
productivity and give employees a superior work experience.
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EMPLOYEE EXPERIENCE
Keep your hybrid workforce engaged and productive. Make work easier with a
unified experience that brings together people, workplaces, processes, and
technology.
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BOOST EMPLOYEE PRODUCTIVITY AND ENGAGEMENT
Connect your employees across digital channels. Simplify how they get service,
support, and information so they can do their best work from anywhere.
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OPERATING EXCELLENCE
Deliver long-term, strategic value and reduce risk by connecting your
operations. Strengthen common services and meet changing expectations for global
business services and ESG impact.
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DRIVE EFFICIENCIES THROUGH GLOBAL BUSINESS SERVICES
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Modernize learning to create amazing experiences for all.
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IT WORKFLOWS
Build the future of IT with digital workflows on a single, unified platform.
Connect your enterprise and modernize operations to transform your business.
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PRODUCTS
* Overview of IT Workflows
* IT Service Management
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* Application Portfolio Management
* IT Asset Management
* Enterprise Asset Management
* Security Operations
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* Telecommunications Service Operations Management
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FEATURED SOLUTIONS
* Employee portal
* ESG solutions
PRODUCTS
EMPLOYEE WORKFLOWS
Create connected, engaging employee experiences. Motivate your workforce and
make it easy for employees to get what they need, when they need it.
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PRODUCTS
* Overview of Employee Workflows
* HR Service Delivery
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FEATURED SOLUTIONS
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PRODUCTS
CUSTOMER WORKFLOWS
Go beyond traditional CRM and field service. Drive customer loyalty with
connected digital workflows that automate work across departments.
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PRODUCTS
* Overview of Customer Workflows
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* Technology Provider Service Management
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* ESG solutions
* Vaccine management
PRODUCTS
CREATOR WORKFLOWS
Build digital workflow apps fast with a low-code platform. Quickly scale across
the enterprise to create intuitive, connected experiences users love.
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IT WORKFLOWS
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Connect your enterprise and modernize operations to transform your business.
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FEATURED SOLUTIONS
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IT SERVICE MANAGEMENT
Transform the impact, speed, and delivery of IT. Provide resilient services that
increase productivity and create amazing experiences wherever your employees
work.
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FEATURED CAPABILITIES
* Change and Release Management
* Virtual Agent chatbot
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IT OPERATIONS MANAGEMENT
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predict issues, reduce user impact, and streamline resolutions.
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FEATURED CAPABILITIES
* Discovery
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STRATEGIC PORTFOLIO MANAGEMENT
Gain the insights you need to move from strategy to business outcomes in a
constantly changing world. This product was formerly known as IT Business
Management (ITBM).
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* Project Portfolio Management
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APPLICATION PORTFOLIO MANAGEMENT
Align your apps with business strategy. Reduce risk and lower costs while
accelerating cloud adoption.
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IT ASSET MANAGEMENT
Take control of your IT assets. Automate the end-to-end lifecycle for software,
hardware, and cloud assets to optimize costs while reducing risk.
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FEATURED CAPABILITIES
* Software Asset Management
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ENTERPRISE ASSET MANAGEMENT
Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle.
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SECURITY OPERATIONS
Identify, prioritize, and respond to threats faster. Connect existing security
tools with a security orchestration, automation, and response engine to quickly
resolve incidents.
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FEATURED CAPABILITIES
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GOVERNANCE, RISK, AND COMPLIANCE
Manage risk and resilience in real time. Embed risk-informed decisions into
daily work across the enterprise for improved business resilience.
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FEATURED CAPABILITIES
* Business Continuity Management
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TELECOMMUNICATIONS SERVICE OPERATIONS MANAGEMENT
Proactively monitor the health of your networks and services to prevent
downtime. Streamline your response with machine learning and advanced analytics.
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OPERATIONAL TECHNOLOGY MANAGEMENT
Safeguard operational technology (OT) systems with digital workflows that
respond quickly to threats. Improve resilience and uptime with a single system
of action.
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EMPLOYEE WORKFLOWS
Create connected, engaging employee experiences. Motivate your workforce and
make it easy for employees to get what they need, when they need it.
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FEATURED SOLUTIONS
* Employee portal
* Employee journeys
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* ESG solutions
HR SERVICE DELIVERY
Deliver the right experience to employees anywhere. Improve productivity by
streamlining the employee service experience with intelligent workflows.
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Provide modern digital experiences for employees. Enable the new world of hybrid
work and support a safe working environment.
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LEGAL SERVICE DELIVERY
Deliver legal services for your enterprise at the speed of the business.
Modernize legal operations to make faster decisions and increase productivity.
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PROCUREMENT SERVICE MANAGEMENT
Connect processes end to end. Streamline procurement for employees, boost
productivity, and enable work team efficiencies across the enterprise.
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SUPPLIER LIFECYCLE MANAGEMENT
Transform the management of your suppliers with digital experiences for
onboarding and collaboration.
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CUSTOMER WORKFLOWS
Go beyond traditional CRM and field service. Drive customer loyalty with
connected digital workflows that automate work across departments.
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FEATURED SOLUTIONS
* ESG solutions
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CUSTOMER SERVICE MANAGEMENT
Improve service operations and engage customers. Bring front, middle, and back
offices together to proactively address issues and automate common requests.
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* Knowledge Management
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field service with other teams and mobile tools to quickly respond to and
prevent issues.
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Unite your front, middle, and back offices. Provide efficient, resilient
financial services operations for enhanced customer and employee experiences.
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TELECOMMUNICATIONS SERVICE MANAGEMENT
Connect your telecom operations—from the network to the customer—on a single
platform. Enable CSPs to enhance customer care and automate service assurance.
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SERVICENOW® PRIVACY STATEMENT
Effective as of January 26, 2022
TABLE OF CONTENTS
* Purpose
* About Us
* Scope
* How We Obtain Information
* How We Use Information Collected
* How We Share Information Collected
* Legal Basis for Processing
* International Transfer of Data
* Security and Confidentiality
* Retention
* Your Privacy Rights
* General
ServiceNow, Inc., including its subsidiaries and affiliates (collectively,
"ServiceNow," "we," or "us") respects the privacy of its customers, business
partners, event attendees, job applicants and Website (as defined below)
visitors.
The following Privacy Statement explains who we are and the different ways in
which we collect, use, and share personal information about you, and how you can
exercise your privacy rights. Please take the time to read this Privacy
Statement and the related statements in their entirety to ensure you are fully
informed. To access a specific policy, you may click on the relevant link below.
Note that we may provide additional information about our privacy practices that
are specific to one of our websites, events, products, or services.
If you have any questions or concerns about our use of your personal
information, please contact us using the contact details provided at the bottom
of this Privacy Statement.
PRIVACY STATEMENT. Our Privacy Statement covers our privacy practices with
respect to the collection, use, and disclosure of information obtained: (i)
through the ServiceNow websites that link to this Privacy Statement (our
"Website"); and (ii) marketing and outreach activities, including but not
limited to surveys, contests, competitions, promotions, conferences, and events
hosted by ServiceNow or our business partners and sponsors where we collect
information from attendees (“Events”).
COOKIES POLICY. Our Cookies Policy addresses how we use cookies and other
similar tracking technologies when you visit our websites or use our products,
services, and mobile applications.
SERVICES PRIVACY STATEMENT. Our Services Privacy Statement covers our privacy
practices in connection with the use of our hosted software applications and
related support services, as well as expert services, including professional
services, trainings and certifications that we provide to customers. This
Services Privacy Statement also describes our privacy practices with respect to
customer and partner contact information we process in connection with the
purchase and use of our products and services or services or technology provided
by our partners to our customers.
APPLICANT PRIVACY STATEMENT. Our Applicant Privacy Statement covers our privacy
practices in connection with an individual’s application for employment at
ServiceNow.
PURPOSE
ServiceNow, Inc., including its subsidiaries and affiliates (collectively,
"ServiceNow," "we," or "us") respects the privacy of its Website (as defined
below) and Events (as defined below) registrants and attendees.
This Privacy Statement (the "Privacy Statement") describes who we are, the
information that we collect about you, how we obtain your personal information,
and how we may use or disclose that information in connection with the Website
and Events. This Privacy Statement also describes the measures we take to
protect the security of your personal information and how you can contact us
about our privacy practices, including to exercise your privacy rights.
ABOUT US
ServiceNow makes work, work better for people. Our cloud‑based platform and
products streamline and simplify how work gets done. Our solutions, and the
custom solutions built by our customers and partners, help people do their best
work. We are headquartered in Santa Clara, California but have subsidiaries and
affiliates around the world.
For more information about ServiceNow, please see the About Us section of our
Website.
SCOPE
This Privacy Statement only covers our privacy practices with respect to the
collection, use, and disclosure of information obtained: (i) through the
ServiceNow websites that link to this Privacy Statement ("Website"); and (ii)
marketing and outreach activities, including but not limited to surveys,
contests, competitions, promotions, conferences, and events, where we or our
business partners collect information from registrants and attendees (“Events”).
HOW WE OBTAIN INFORMATION
As further described below, we collect several types of information from and
about you that broadly falls into the following categories: identifiers,
professional or employment‑related information, financial account information,
commercial information, education information, visual information, and internet
activity information, among others.
1. Information you voluntarily provide to us may include, but not be limited to:
* Contact details, such as when you are registering in our Website, contact us,
report a problem with our Website, register to use a demo or developer
instance of our cloud service, register for an Event, or when you fill out
other forms on our Website Comments, feedback and related information, when
you post material to our Website, participate in surveys or competitions,
post on bulletin boards, chat rooms, blogs, comment threads, forums, or other
interactive features of our Website, register, or request further information
or services from us.
* Your voice, photograph, face or other information that you may submit to us,
related to your use of our Website or digital attendance to an Event.
* Other information you may submit to us, such as billing information.
2. Information from third parties.
From time to time, we may collect and use information we receive about you from
third parties in connection with your use of the Website or attendance to an
Event. For instance, we may receive information about you from our business
partners related to your registration information for Events. We also use third
parties for reporting and analytics to measure the effectiveness of our Website
and marketing efforts, and to identify areas for improvement.
We may combine information we collect from third parties with information you
provide us to update, expand or provide you with tailored information regarding
our products, services and Events.
3. Information we collect as you navigate through the Website.
As you navigate through the Website, we may also automatically collect details
about your visits Website, including your IP address, usage patterns, traffic
data, location data, logs and other communication data and the resources that
you access, as well as information about your computer and internet connection,
including your operating system and browser type.
We also collect some of this information using cookies and similar tracking
technologies. For detailed information, please see our Cookies Policy.
HOW WE USE INFORMATION COLLECTED
We may use information that we collect about you for the following purposes:
* To operate, maintain and improve Website.
* To register you for Events you sign up for with us and populate profiles for
you in our records.
* To provide you with information, products or services that you request from
us.
* To carry out our obligations and enforce our rights arising from any
contracts entered into between you and us, including without limitation, our
Website Terms of Use.
* To notify you about changes to our Website or obtain any required consent.
* To allow you to participate in interactive features of our Website, when you
choose to do so.
* For industry analysis, benchmarking, analytics, marketing, and other business
purposes.
* To track your browsing behavior, such as the pages you visited over time, for
analytics and advertising purposes.
* To communicate with you about Events.
* To contact you for marketing purposes, in accordance with your marketing
preferences (for example, we may use your information to contact you to
further discuss your interests in our services and products or other Events).
By registering for Now Community, Now Learning, Now Creator, or other future
sites within the ServiceNow ecosystem, ServiceNow will create a Now Profile on
your behalf that will allow you to access any of the other listed sites using
the same username and password for all sites. The personal information that may
be collected during registration and/or use of any one of these sites that you
choose to make public, may be visible to other users of the sites. In addition,
your personal information may be used by the other sites for the purposes of
enhancing your experience and improving the quality of our services.
If you ask us to contact you about goods and services, we may use your personal
information or permit selected third parties to use your personal information to
contact you about such goods and services. You can withdraw consent at a later
time by clicking on the “unsubscribe” link located in the emails we send you.
For more information, see the section on “Your Privacy Rights” below.
Additional information about our privacy practices with respect to our
collection and use of information from Events may be found in additional privacy
statements on the registration sites for Events hosted by us.
HOW WE SHARE INFORMATION COLLECTED
We may disclose personal information that you provide to us to the following
categories of recipients:
* To our subsidiaries and affiliates (including those located outside the
European Economic Area and Switzerland) who will use it only for the purposes
described in this Privacy Statement.
* To our contractors, business partners and service providers we use to support
our business or who provide services on our behalf. Where you share your
information with business partners or sponsors, your information will be
subject to the respective business partner or sponsor’s privacy statement.
* To a potential buyer (and its agents and advisors) in connection with any
proposed merger, acquisition, or any form of sale or transfer of some or all
of our assets (including in the event of a reorganization, dissolution or
liquidation), in which case personal information held by us about you will be
among the assets transferred to the buyer or acquirer.
* To any competent law enforcement body, regulatory, government agency, court
or other third party to: (i) comply with any court order, a request from any
competent law enforcement agency, or any other legal obligation; (ii) enforce
or apply our Website Terms of Use or terms of any other agreement; (iii) and
protect the rights, property, or safety of ServiceNow or others.
* To any other person with your consent to the disclosure.
We do not sell, rent or trade personal information with third parties for their
promotional purposes.
LEGAL BASIS FOR PROCESSING
If you are from the European Economic Area, our legal basis for collecting and
using the personal information described above will depend on the personal
information concerned and the specific context in which we collect it.
We will collect personal information from you where we have your consent to do
so or you volunteer this information, where we need the personal information to
perform a contract with you, or where the processing is in our legitimate
interests (including, but not limited to, responding to communications,
attracting new customers and prospects, running our business and to develop new
business, keeping our records updated) and not overridden by your data
protection interests or fundamental rights and freedoms. In some cases, we may
also have a legal obligation to collect personal information from you.
If you have questions about or need further information concerning the legal
basis on which we collect and use your personal information, please contact us
using the contact details provided in the "Contact Information” section below.
INTERNATIONAL TRANSFER OF DATA
ServiceNow stores and processes any information collected in connection with the
Website or an Event in: (i) any country where we have facilities, (ii) any
country in which we engage service providers; or (iii) any country where Events
are held. A list of ServiceNow’s global offices is available here.
If you are a visitor from the European Economic Area ("EEA"), we will protect
your personal information when it is transferred outside of the EEA by:
* Processing it in a territory which the European Commission has determined
provides an adequate level of protection for personal information; or
* Otherwise implementing appropriate safeguards to protect your personal
information, including through the use of Standard Contractual Clauses or
another lawful transfer mechanism approved by the European Commission.
If you require further information about our international transfers of personal
information, please contact us using the contract details in the “Contact
Information” section further below.
SECURITY AND CONFIDENTIALITY
ServiceNow maintains appropriate technical and organizational measures to
protect the personal information obtained through the Website and in connection
with Events from accidental or unlawful destruction, loss, alteration,
unauthorized disclosure and access. ServiceNow personnel and service providers
with access to personal information collected through our Websites or from Event
attendees are required to keep such information confidential and secure.
RETENTION
We will retain your personal information if we have a business need to do so or
for as long as is needed to fulfill the purposes outlined in this Privacy
Statement, unless a longer retention period is required by law (for example, to
comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymize it.
YOUR PRIVACY RIGHTS
We provide you with certain choices regarding the information you provide to us.
In particular:
* If you wish to access, correct, update, or request deletion of the personal
information we collect, process or share, you can send us an e mail at
privacy@servicenow.com. Event registrants and attendees may update their user
profiles for Events we host by logging into the applicable event website or
registration page.
* Certain jurisdictions, for example the European Economic Area, provide their
residents specific privacy rights under applicable law. We will process your
requests to exercise such rights, including if you object to processing of
your personal information, ask us to restrict processing of your personal
information or request portability of your personal information, in
accordance with applicable data protection laws. You may send us an e‑mail at
privacy@servicenow.com or using the contact details under the “Contact Us”
heading below.
* In addition, if we process your personal information in reliance upon your
consent, you can contact us at any time to withdraw your consent. If you do
not wish to receive our email marketing communication for promotional
purposes, you may optout by clicking on the “unsubscribe” or “optout” link in
the marketing emails we send you. To optout of other forms of marketing (such
as telemarketing), please contact us using the contact details provided under
the “Contact Information” section below.
* You have the right to complain to a data protection authority if you are
unhappy about our collection and use of your personal information. For more
information, please contact your local data protection authority. Contact
details for data protection authorities in the European Economic Area,
Switzerland, and certain non‑European countries (including the US and Canada)
are available here.
* You have the right not to be discriminated against for exercising these
rights.
* If you are an authorized agent wishing to exercise rights on behalf of a data
subject, please contact us using the information in the “Contact Information”
section below and provide us with a copy of the subject's written
authorization designating you as their agent. We may notify the data subject
and require them to independently verify their identity before fulfilling the
authorized agent’s request.
We will respond to such requests in accordance with the requirements of
applicable data protection laws. Please note that in order to fulfil your
request, we may need you to provide certain information to verify your identity.
GENERAL
Do Not Track
While ServiceNow attempts to honor do not track (“DNT”) instructions we receive
from a Visitor’s browser, we cannot guarantee that ServiceNow will always
respond to such signals, in part, because of the lack of common industry
standard for DNT technology. We continue to monitor developments in DNT
technology and stay apprised of DNT industry standards as they evolve.
Third Party Websites and Applications
This Website may link to websites that are not owned or controlled by
ServiceNow. As such, this Privacy Statement does not apply to information
collected on any third‑party site or by any third‑party application that may
link to or be accessible from the Website. This Privacy Statement does not apply
to information collected by customers, our business partners, and other third
parties or third‑party applications or services, even if this information is
collected using our Website or at Events.
Public Forums and Blogs
Please note that any information you post or disclose in public forums will
become public information, and may be available to users and the general public.
We urge you to be very careful when deciding to disclose your personal
information, or any other information in our public forums. Proper access and
use of information provided on the Website, including contributions to our
public forums, is governed by our Website Terms of Use and known or suspected
violations should be reported to our Privacy team via e‑mail
at privacy@servicenow.com.
Children
We do not knowingly collect personal information from anyone under the age of
16. If you are under 16, please do not attempt to fill out our forms or send any
personal information about yourself to us. If we learn that we have collected
Personal Information from a child under age 16, we will delete that information
promptly.
Changes to Our Privacy Statement
ServiceNow reserves the right to update or change this Privacy Statement from
time to time. If we make material changes to this Privacy Statement, we will
notify you through an appropriate online notice or other means (which may
include, if we have your contact details, notification by e‑mail) and obtain
your consent if and where required by applicable law. We ask that you review the
Privacy Statement periodically to stay informed about any updates or changes
that we may have made.
You can see when this Privacy Statement was last updated by checking the
“effective as of” date displayed at the top of this Privacy Statement.
Contact Information
To ask questions or comment about this Privacy Statement and our privacy
practices or if you need to update, change or remove your information or
exercise any other rights, contact us at: privacy@servicenow.com.
Or
ServiceNow, Inc.
Attn: Privacy
2225 Lawson Lane
Santa Clara, CA 95054
All other feedback, comments, requests for technical support, and other
communications relating to the Website should be directed
to: marketing@servicenow.com.
This website is operated by ServiceNow, Inc. (the data controller), which is a
Delaware corporation located at 2225 Lawson Lane, Santa Clara, CA 95054.
ServiceNow, Inc.'s data protection representative in the European Economic Area
is:
ServiceNow Nederland B.V.
Attn: Legal Department
Hoekenrode 3
1102 BR Amsterdam
The Netherlands
E‑mail: legalnotices@servicenow.com.
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