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Call Us 0345 2575960     Request A Quote.


 * About Us
   * Mission Statement
   * Meet Our Team
   * Customer Care
   * Developers
   * Residential
   * Insurance
   * Health and Safety
   * Areas We Cover
   * Accreditations
 * What we Do
   * Bath & Shower Repairs
   * Brick & Stone Repairs
   * Brick Tinting
   * Door Repairs
   * Flooring Repairs
   * Glass Polishing
   * Kitchen Worktop/Carcass Repairs
   * UPVC Window Repairs
   * Other Repairs
 * Reviews
 * Jobs
 * FAQ

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TERMS AND CONDITIONS

Standard Terms & Conditions for Business

 1.  Rates are ex VAT.
 2.  Full Day is 7 working hours on site (typically 8am – 3.30pm with 1/2 hour
     for lunch).
 3.  Half Day is 3 working hours on site (from 8am onwards).
 4.  Full days / Half days booked will be charged for in full even if the full
     period booked is not worked. It is the sites responsibility to have enough
     work to keep the technician busy for the full appointment.
 5.  Call out period is typically 4-5 days from receipt of request for works
     (quicker if we can!).
 6.  Rates include labour & materials.
 7.  Saturdays and evenings are charged at x1.5.
 8.  Sundays and nights are charged at x2.
 9.  Bank holidays are charged at x3.
 10. The customer accepts that any time requires for inductions or such like is
     classed and included as part of the working period booked.
 11. Payment due date is 30 days from date of invoice and final receipt (by
     Damage Doctor) of payment is 45 days from date of invoice for all account
     customers unless otherwise agreed in writing by both
     parties before commencement of works. Non-account customers must pay in
     full before works commencing.
 12. Invoices are to be queried in writing by the invoice due date otherwise the
     requesting party accepts all works were completed to a satisfactory
     standard and the invoice is due in full.
 13. Retention is 0% unless agreed in writing by both
     parties before commencement of works.

 15. No discounts are applicable unless agreed in writing before commencement of
     works or by written agreement.
 16. Discounts will be applied to invoices raised unless agreed in
     writing before commencement of works or by written agreement.
 17. Defects liability period is 12 months from completion of Sub-Contract works
     OR as agreed in writing between parties before commencement of works.
 18. All access requirements (scaffold/towers, MEWPS) are the responsibility of
     the requesting party unless agreed in writing before commencement.
     Additional charges will be made for access equipment supplied.
 19. A written request for attendance must be received by email, fax or post
     confirming client requirements before Damage Doctor attendance.
 20. A New Site Form or detailed on an order containing the following detail
     must be completed or provided before Damage Doctor attendance including the
     following detail:
     1.  The name, contact details and title of the person ordering the work.
     2.  Confirmation that they have the authority of their employer to order
         such works.
     3.  Company name and address.
     4.  Site address and contact details.
     5.  Contact details of on-site person authorised to accept works each day.
         Please note that it is the express responsibility of the requesting
         contracting party to inspect and accept (by means of signature on
         Damage Doctor portal or paperwork) completed works daily. Failure to
         provide such representative will be deemed as acceptance and signature
         for all work completed (subject to alternative arrangements agreed in
         advance and in writing between the parties).
     6.  Contact details of the Quantity Surveyor (or other person) responsible
         for acceptance and payment of the invoices.
     7.  Invoice address.
     8.  Any other requirements of the purchasing company/individual to
         facilitate payment for works need to be provided at the time of booking
         and NOT after the event. Any information not requested at time of order
         subsequently requested or relied upon after Sub Contract works
         completion will not be a valid reason for delay of settlement of
         invoices.
     9.  Photographs as requested by Damage Doctor.
     10. Paint colour (RAL) or manufacturers details and sheen (if known).
     11. Any special texture, design or other finish relevant to the works.
     12. Any special or peculiar circumstances or limiting factors relevant to
         the location of the works, their surroundings and the safety of Damage
         Doctor operatives and those in the vicinity.
     13. Power supply available 240v/110v.
     14. Lighting condition, i.e. fixed, temporary or task (with temporary or
         task lighting it is accepted by the contracting party that subtle
         colour difference may be experienced when permanent lighting is
         installed). Responsibility for any variance and subsequent re-visit
         (and cost) rests entirely with the requesting party.
     15. Any restrictions on ventilation or requirement thereof.
     16. Parking availability (on site / off site). If off site parking Damage
         Doctor are to be notified of locations for parking and charges if
         applicable.
     17. Site operating hours.
     18. Notification of any other condition or pre-requisite for the accurate
         completion of Method Statements and Risk assessments.
     19. Site induction times/dates.
 21. Failure to comply with clause 6 above places all responsibility of risk and
     delay with the requesting contracting party.
 22. Damage Doctor do not agree to acceptance of any documentation or reference
     to documentation not supplied and agreed before attendance.
 23. No responsibility is taken for damage caused to the Sub Contract works
     either during or after the event unless such damage is expressly
     attributable to Damage Doctor staff. Sub Contract works will have the
     adjacent area protected at the time of repair and removed upon completion.
 24. Construction Industry (Taxation) Scheme – Damage Doctor is paid Gross under
     this scheme and our Unique Taxpayer Reference (UTR) will be supplied upon
     request.
 25. C.I.T.B – Damage Doctor is not a member of this scheme as the bespoke
     nature of our works requires we train all operatives ourselves. Therefore
     NO deductions under this scheme should be made.
 26. Failure to gain access to the Sub Contract works will be deemed an
     “Abortive visit” and will be charged for in full.
 27. Delays to Sub-Contract work beyond the control of Damage Doctor (and
     accepting weather or Force Majeure) but directly attributable to others may
     result in additional charges.
 28. The Glass Polishing process requires the removal of some glass. The
     polishing process also produces heat. On rare occasions the glass may crack
     or break during the restoration process, this can be a result of thermal
     stress or more likely to other unknown existing flaws / imperfections or
     faults in the glass itself. Damage Doctor does not take responsibility for
     this occurrence. The glass is already damaged and in need of replacement
     before to our attendance.
 29. Damage Doctor cannot be held responsible for sight distortions caused by
     the polishing process (as glass polishing is a technique of removing
     material and not adding material) in cases of distortion beyond the
     acceptable GGF regulations no charge will be made.





REQUEST A QUOTE

If you would like to discuss a repair, please use the button below to request a
quote through the website.

Request A Quote

WHAT WE DO

Bath & Shower Repairs
Brick & Stone Repairs
Kitchen Worktop/Carcass Repairs
Door Repairs
UPVC Window Repairs
Glass Polishing
Brick Tinting
Flooring Repairs

FAQ'S

How quickly can someone come out to see me?
What areas do you cover?
Can you match my existing colour?

GET IN TOUCH!

0345 2575960

Email Us



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