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RESPONSE CX

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24/7 CX AGENTS AT50 CENTSPER TICKETPER HOUR

Empower your team with Conversational AI Agents: fully automate and resolve
routine customer tickets, including order modifications and subscription
changes. You get efficient ticket resolution – without compromising on quality
or precision.

Sign up for FreeSchedule Demo

No credit card required. Setup handled by our team. No Annual Contract. No per
automation or volume based costs. No extra Support costs. $350 per month, 30-day
free trial.




TRUSTED BY LEADING DTC BRANDS



#1 AI Customer Experience Agent for Shopify

Elevate your brand with the ReSponse CX App, the premier conversational AI
solution for Shopify. Powered by GPT-4 and advanced AI technology, ReSponse CX
revolutionizes customer experience with unmatched quality and speed. It delivers
AI-generated, highly personalized responses using your unique company data,
automatically resolves and closes tickets, and autonomously manages order and
subscription modifications to meet customer needs. Seamlessly integrating across
all communication channels—Instagram DMs, Facebook, Chat, Email, and
more—ReSponse CX extends your customer experience team's reach, freeing you from
manual tasks. Embrace efficiency and reclaim your time for what matters most
with ReSponse CX.

Decrease in First Response Times98%
Decrease in Resolution Times95%
Increase in CSAT Scores93%
Decrease in Return Cycle Time71%
Increase in Subscription Retention53%
Increase in Exchange Efficiency62%

> “Through Stateset Response, we use an AI bot (Robert) to handle the
> monotonous, time sensitive issues like cancellation requests. He’s working
> 24/7 and frees up our reps so they can take care of questions that are more
> nuanced and require a human touch.”


Femi Olasupo
Senior Director of Customer Experience - Truvani
Learn more about Truvani and StateSet ReSponse →

ReSponse has created thousands of 5 star customer experiences

> “Impeccable attention to detail and lightning-fast responses. The speed
> suggests AI, yet it resonates with a personal, tailored touch that feels
> remarkably human!”

> “Súper amable y atento en todo momento estoy muy satisfecha por su ayuda. Lo
> mejor!”



> “Very helpful, even on a Sunday!”



> “5/5. Very helpful”



> “Quick response time, very helpful.”





STAY AHEAD IN CUSTOMER SUPPORT AUTOMATION WITH RESPONSE CX AGENTS


Order Efficiency AgentStreamline Shopify order management with automated order
cancellations based on your business protocols. Free your team from manual tasks
to focus on enhancing customer satisfaction and operational efficiency.

Subscription Management AgentTransform subscription handling on Stay.ai,
ReCharge, and SKIO by automating cancellations and changes. Allow your team to
concentrate on meaningful customer interactions and improve the overall customer
journey.

Returns Handling AgentAutomate return requests on Shopify and Gorgias, ensuring
compliance with your specific guidelines. Keep customers informed about their
order and tracking details, streamline operations, and build trust.

Proactive Warranty Support AgentOptimize warranty management on Shopify and
Gorgias with automated warranty replacements guided by your business rules.
Recommend items based on purchase history to enhance the post-purchase
experience and customer satisfaction.

Sales AgentEnhance your sales strategy by automating the pre-purchase
experience. Provide personalized recommendations, answer queries in real-time,
and guide customers through the buying process. Boost conversion rates and
ensure a smooth customer journey.

Marketing AgentRevolutionize your marketing with automated, personalized
campaigns via Klaviyo. Leverage data-driven insights to target potential
customers with customized messages and offers. Allow your team to focus on
creative and strategic planning, improving campaign effectiveness and ROI.

Use ReSponse with your favorite commerce apps, data sources, automations, and
more.


COMMERCE


SUPPORT


LOGISTICS


SUBSCRIPTIONS


SHIPPING


RETURNS


FINANCIALS










EMPOWER YOUR DTC BUSINESS WITH 24/7 TICKET RESOLUTIONS!


SEAMLESSLY REPLY ON EVERY CHANNEL, RESOLVE YOUR TICKETS AUTOMATICALLY AND DRIVE
OUTCOMES THAT ENHANCE YOUR CX OPS. EXPERIENCE A KNOWLEDGE BASE SETUP HANDLED BY
OUR TEAM WITH DEDICATED EXPERT SUPPORT. NEVER MISS A CUSTOMER QUERY AGAIN.

With StateSet there are NO Annual Contracts / NO Upfront setup costs / NO per
automation based pricing / NO extra support costs. It's $350, month-to-month,
cancel anytime.

Payment frequency
Monthly
Annually (15%+ Discount)

Free


FREE

Build your Autonomous CX Agent. No upfront costs. No Usage costs. Support
Included.

Free/month



Try for Free
 * Conversational AI Agent
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples

Responses


PRO

For the ambitious DTC brand. No upfront costs. No Usage costs. Support Included.

$350/month



Unlock Pro Features Now
 * Conversational AI Agent
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples
 * Shopify Integration
 * Gorgias Integration
 * eMail, Chat, Instagram DMs
 * Dedicated Support

Function Calling


SCALE

For the autonomous DTC brand. No upfront costs. No Usage costs. Support
Included.

$1,070/month



Unlock Scale
 * Conversational AI Agent
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples
 * Response Schedules
 * Shopify Integration
 * Gorgias Integration
 * Stay AI Integration
 * Recharge Integration
 * Automated Function Calling
 * Automated Order Cancellations
 * Automated Subscription Changes
 * Automated Order Tagging
 * Auto-Close Tickets
 * Dedicated Support
 * Response Analytics
 * Response Evaluation

Generative UI


ENTERPRISE

For the Enterprise brand. No upfront costs. No Usage costs. Support Included.

$3,230/month



Unlock Enterprise
 * Conversational AI Agent
 * Generative User Interface
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples
 * Response Schedules
 * Shopify Integration
 * Gorgias Integration
 * Stay AI Integration
 * Recharge Integration
 * Automated Function Calling
 * Automated Order Cancellations
 * Automated Subscription Changes
 * Automated Order Tagging
 * Auto-Close Tickets
 * Dedicated Support
 * Response Analytics
 * Response Evaluation
 * Custom API Integrations
 * Automated ERP Integrations
 * Advanced Response Scheduling
 * Dedicated Infrastructure
 * Enterprise Grade SLA
 * Enterprise Grade Analytics

> “The next generation of AI-powered customer experience has arrived. As a brand
> and former marketing technologist, exploring and implementing modern
> AI-powered tools for our brand is important to me. The ReSponse AI App
> provides a smart, scalable interface for our CX team to be at the forefront of
> e-commerce technology and to provide better experiences and support for our
> customers.”

Madeline Lauf, Founder at Begin Health

Customer Success


BEGIN HEALTH

Health & Wellness

Facing exponential growth and the accompanying customer support challenges,
Begin Health sought a solution to scale their services while maintaining a high
level of care and responsiveness.

Integration of Stateset’s ReSponse AI with the Gorgias chat widget on their
website enabled automatic handling of sensitive subscription management
requests, such as cancellations, with a personal touch. The AI’s capability to
suggest alternatives like pausing or skipping a subscription before cancellation
helped in reducing churn and enhancing customer satisfaction.

The adoption of Stateset’s Response AI solution led to an 95% reduction in
response time, slashing the first response to an astounding 5 seconds, and a 85%
decrease in time to resolution. This transformation has not only satisfied the
immediate needs of the Begin Health community but also laid the groundwork for
additional self-service features.

ReSponse Time95%
Resolution Time85%
Churn Reduction28%
Cost / Ticket40%
Learn more about Begin Health and ReSponse →

RAG + GPT4 Turbo

Retrieval Augemented Generation (RAG) based on Vector DB + OpenAI GPT4 Turbo

Real-time Integrations

Integrated with Shopify, Gorgias, Stay AI for automating Order and Subscription
actions based on your macros and real-time commerce data.

AI Function Calling

Make API calls directly from ReSponse App to power advanced workflows and
automations.


ACHIEVE MORE, FASTER

Why ReSponse?

Shopify Merchants use ReSponse to fix their customer service problems and get
the results they want. Plain and simple. ReSponse helps you achieve your CX
goals.


Knowledge Base IntegrationUpload various documents including company knowledge
bases, product information, and FAQs to simplify customer support processes and
ensure responses are tailored to your unique resources and information.

Gorgias Integration and Enhanced Customer ExperienceSet up your AI-powered
Customer Service Agent in under 15 minutes. Seamlessly integrated with Gorgias
Chat, ReSponse efficiently handles and responds to customer requests,
streamlining your customer service operations.

Post-Purchase Automation and Workflow IntegrationConnect generated responses to
processes such as Returns Management Automation (RMA), Warranty Management,
Shipping Label Creation, and Inventory Management, creating a seamless ecosystem
for managing your online store.

GPT-4o Model and FunctionsPowered by OpenAI's GPT-4o, the most sophisticated
language model, Stateset ReSponse automates post-purchase operations and
elevates e-commerce customer support to new heights.

Unparalleled Customer SatisfactionAchieve an average CSAT score of 95% with
ReSponse. Its advanced GPT-4 technology ensures each interaction satisfies your
customers, enhancing brand loyalty and driving repeat business.

Lightning-Fast Resolution TimesEnsure customers aren't kept waiting with
resolution times under 5 minutes. Empower your team to handle more inquiries and
deliver exceptional service efficiently.


READY FOR PERSONALIZED ORDER AND SUBSCRIPTION CHANGE WORKFLOWS FROM WITHIN
GORGIAS?

Book a Demo to learn more about the future of CX.

Schedule Demo



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