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Duke Energy offers programs to help South Carolina customers with high summer
energy bills
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alert top story


DUKE ENERGY OFFERS PROGRAMS TO HELP SOUTH CAROLINA CUSTOMERS WITH HIGH SUMMER
ENERGY BILLS

 * STAFF REPORTS
 * Jul 26, 2023
 * Jul 26, 2023
 * 


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STAFF REPORTS

GREENVILLE, S.C. – Duke Energy is reminding customers to check out the latest
assistance programs that can help keep bills in check as the heat of summer
settles in across the Palmetto State.

While summer temperatures are one cause of higher bills, the costs of fuels used
to produce energy have also increased. Duke Energy does not profit from fuel
costs, and the company takes steps to protect customers from spikes through
long-term fuel contracts, an equitable rate structure and a diverse fuel mix.

“When the heat of summer arrives in South Carolina, the energy it takes to keep
our families and businesses comfortable can increase the electricity bills of
our customers,” said Mike Callahan, Duke Energy’s South Carolina president. “We
want our customers to know they have choices and control over their energy use
to help manage those summer energy bills.”




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Customer assistance programs fall into three categories – energy efficiency,
which help customers use less energy; flexible payment options; and programs
designed for income-qualified customers. Programs can vary by Duke Energy
service territory.




ENERGY EFFICIENCY



Energy efficiency assistance can range from simple conservation tips to a number
of programs to help customers use less energy. They include:

Usage Alerts: Customers with smart meters who have an email registered can
receive daily or midcycle alerts that show current energy use and a projection
of that month’s bill at the current rate of usage.

Power Manager: Incentivizes customers to allow Duke Energy to make minor
adjustments to their thermostats or reduce the run time of their HVAC systems
during peak electric demand periods.






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Home audits: South Carolina customers can receive a free energy efficiency
assessment for homeowners. An expert will detail ways to increase efficiency and
lower energy use and leave behind a free kit with energy-saving products valued
at over $180.


BILLING AND PAYMENT OPTIONS

For customers who need additional flexibility in how they manage their bills,
Duke Energy offers the following options:



Budget Billing: For those who prefer one predictable payment every month, this
program takes the swing out of seasonal energy bills with an average amount
that’s periodically reviewed and adjusted.

Pick Your Due Date: Great for those on a fixed income or for customers who like
to manage personal finances once a month, this option allows customers to select
their bill due date.



Installment Payment Plans: Allows more flexibility to pay a past-due balance
over a longer period. Customers can request a few extra days or restructure the
past-due balance into a monthly payment plan.




INCOME-QUALIFIED PROGRAMS

Duke Energy partners with community and state agencies to help those who are
income qualified to access a range of Duke Energy, state and federal assistance
programs. These programs also vary by service territory. Examples include:

The Low Income Home Energy Assistance Program (LIHEAP): Provides assistance to
help eligible customers meet their home heating and/or cooling needs.



For more information on programs available in their community, customers can
visit duke-energy.com/SpecialAssistance or call the Customer Care number listed
on their energy bill.



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