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Text Content

Skip to content
Toggle Navigation
* General FAQs
* Get Started

REGISTRATION

Answers related to registration

Troubleshooting login issues

MY ACCOUNT

How to access account features

DOCUMENTS

Document requirements & submission

DEPOSITS

Accepted payment methods & limits

WITHDRAWALS

Withdrawal methods, processing times

BONUS

Bonuses offered, eligibility criteria

PAYMENT OPTIONS

Accepted payment methods

LOYALTY CLUB

Membership benefits, rewards

CASINO

Casino games, game rules

HEALTHY PLAY

Responsible gambling measures

View All
* Registration
* Login
* My Account
* Documents
* Deposits
* Withdrawals
* Bonus
* Payment Options
* Loyalty Club
* Casino
* Healthy Play
* Payments FAQs

Toggle Navigation
* Registration
* Login
* My Account
* Documents
* Deposits
* Withdrawals

HOW CAN WE HELP?

Search for:

Common troubleshooting topics: withdrawals, account verification, deposit limits

HELP CENTRE

Have any questions? We’d love to hear from you.

KNOWLEDGE BASE

Browse all our Frequently Asked Questions and learn more about our products and
services.

Browse Articles

SUPPORT CENTER

Reach us via our Live Chat agents or via HelpDesk. Our agents are available
daily from 09:30 until 23:00

Open a ticket

PROVIDE FEEDBACK

Provide feedback on your experience with us and on the games you might have
played

Submit Now

MOST POPULAR FAQS

Below you’ll find the most frequently asked questions regarding our lottery
products and features.

I FORGOT MY PASSWORD

If you have forgotten the password for your IZIBET account, follow these steps:

1. Click on the “Forgot password?” option.
2. Enter the email address that you used to register with us.
3. You will receive an email containing a link to reset your password.

If you do not receive the email, please check your spam folder and other folders
in your inbox. Please note that it may take a few minutes for the email to
arrive with the link to reset your password. After waiting for a few minutes,
refresh your mailbox and check again.

For more reading on the topic, we recommend checking out our My Account FAQ.

MY DEPOSIT HAS NOT BEEN ADDED

1. First, check to see if the deposit was deducted from your payment method. If
it was not deducted, this could be the reason why it hasn’t been added to
your account.
2. If the deposit was successfully deducted from your wallet or card, please
contact our Customer Service Team immediately. We will prioritize resolving
the issue as soon as possible.

For more reading on the topic, we recommend checking out our Deposits FAQ.

HOW DO I WITHDRAW MY FUNDS?

To withdraw your funds, follow these steps:

1. Click on your profile name or the User Icon.
2. Click on the “Withdraw” button.

Please note that for security reasons, we require valid Proof of Identification
and Proof of Address (dated within the last 6 months) before processing your
first withdrawal request. We prioritize the safe delivery of your funds, so it
is important to know that we can only release the funds to your personal
account. We cannot accept transfers to any third-party accounts.

For more reading on the topic, we recommend checking out our Withdrawals FAQ.

HOW LONG IT TAKES TO GET MY WITHDRAWAL?

Please note that withdrawal validation may take up to 48 hours. Once it has been
validated, your funds should arrive in your Skrill, Neteller, Ecopayz, or
Revolut account within a few minutes. If your withdrawal was made on your
personal Credit/Debit Card, the processing time may take up to 1-3 business
days.

Keep in mind that we may require additional documentation before releasing your
withdrawal request. If this is the case, we will notify you via email. Please
check our Payment Methods page to learn more about the processing time, fees,
and limits applied.

For more reading on the topic, we recommend checking out our Withdrawals FAQ.

REASONS FOR WITHDRAWAL SUSPENDED STATUS

Withdrawal Suspended status can occur for a variety of reasons, such as
incomplete verification of your identity, suspicious activity on your account,
or a violation of the platform’s terms of service. To find out why your
withdrawal has been suspended, you should contact the Customer Support Team. We
will be able to provide you with specific information and help you resolve any
issues with your account.

For more reading on the topic, we recommend checking out our Withdrawals FAQ.

REASONS FOR DEPOSIT SUSPENDED STATUS

Deposit Suspended status can occur for a variety of reasons, such as incomplete
verification of your identity, suspicious activity on your account, or a
violation of the platform’s terms of service. To find out why your deposits have
been suspended, you should contact the Customer Support Team. We will be able to
provide you with specific information and help you resolve any issues with your
account.

For more reading on the topic, we recommend checking out our Deposits FAQ.

BROWSE ARTICLES BY CATEGORY

You can also browse the topics below to find what you are looking for.

REGISTRATION

7 Articles

* How to register on IZIBET?

* Are players from my country accepted?

* Can I register if I’m under 18?

* I can’t register, I’m getting an error!

* Can I have more than one account?

7 Articles

* How to change my password?

* Can I Login from abroad?

* I didn’t receive e-mail with Reset Password

* I can’t login – I forgot my password

* My reset password link has expired

MY ACCOUNT

12 Articles

* Can I edit the details on the account?

* Can I change my e-mail address?

* Can I re-open my closed account?

* Can I change my password?

* How can I suspend my account?

DOCUMENTS

7 Articles

* Can I play without verification?

* Where should I send my documents?

* Why my document got rejected?

* I am asked to send additional documents.

* How long does it take to verify my account?

DEPOSITS

16 Articles

* What is the minimum deposit amount?

* Are there any deposit fees?

* I can’t deposit with my credit card!

* How to deposit via Skrill?

* What is 3DS?

WITHDRAWALS

11 Articles

* Can I cancel my withdrawal?

* Why my withdrawal request is still pending?

* How to withdraw my funds?

* How long it takes to get my withdrawal?

* Am I able to withdraw money any time I want to?

BONUS

25 Articles

* Is there a Welcome Offer for new players?

* How do bonuses work?

* How do I activate a bonus?

* How do I cancel an active bonus?

* How can I use Free Spins?

PAYMENT OPTIONS

50 Articles

* What is Skrill?

* How do I fund my account using Visa Card?

* Can I withdraw to Revolut?

* Is it safe to use MasterCard?

* Why can’t I deposit?

LOYALTY CLUB

6 Articles

* How does the Casino Loyalty System work?

* How much are NL Coins worth?

* How many NL Coins can I exchange?

* What is Casino Boost?

* How do I become a VIP?

CASINO

17 Articles

* Can I trust your online casino?

* Where can I find the Casino game rules?

* What does it mean volatility?

* What is the live casino chat window for?

* The video stream keeps freezing. What to do?

HEALTHY PLAY

8 Articles

* Are you Protecting minors from Gambling?

* What is Self Exclusion?

* What are the Deposit Limits?

* What is Win/Loss History?

* Are you helping others from gambling problems?

GENERAL FAQS

Find answers to commonly asked questions about the online channel of the IZIBET.

WHERE ARE YOU LOCATED?

We are located in Malta. Our company’s address is publicly available, and you
can find us at

* IZI Interactive Limited
* Level 11, Portomaso Business Tower,
* St Julian’s
* STJ4011.
* Malta

WHAT IS THE MINIMUM AGE TO REGISTER?

All players must be at least 18 years old to ‘Register‘ an online account with
IZIBET. We may ask for documentation to verify age and reserve the right to
suspend the account until satisfactory proof is provided.

HOW DO I MAKE A FORMAL COMPLAINT?

In case you are not satisfied with any of our services, we strive to resolve
your concerns promptly and effectively. If you wish to file a formal complaint,
you can reach out to our Customer Support Team via Live Chat or E-mail.

To ensure a quick and thorough investigation, please provide the following
details in your complaint:

* Full name
* Date of birth
* Home address
* Registered email address
* Mobile number

Please include all relevant information in your complaint, and our team may
request additional information via email. We will carefully investigate your
complaint and provide you with a response in a timely manner.

WHERE CAN I FIND THE TERMS & CONDITIONS?

Select which Terms and Conditions you wish to view:

* General Terms and Conditions
* Casino Bonus Terms and Conditions

IS THERE ANY MAXIMUM WINNING AMOUNT RULE?

The maximum amount a player may win from a single bet on sportsbook is twenty
thousand (€20,000) for a single or multiple bets and up to fifty thousand
(€50,000) for a system bet or currency equivalent, and on any of our casino/side
games is one hundred thousand (€100,000) or currency equivalent. Progressive
Jackpot games and all lottery games related transactions undertaken for National
Lottery products are specifically excluded from this rule.

WHAT ACTIONS CAN RESULT IN THE SUSPENSION OR CLOSURE OF MY ACCOUNT?

Any breach of the Terms and Conditions may result in the suspension or closure
of your account. This includes actions such as fraudulent behavior, using
someone else’s account, providing false information, or violating any other
policy of the site. In such cases, the company reserves the right to withdraw
any promotional offers, deny access to certain features of the site, and even
report the activity to law enforcement and other authorities.

TECHNICAL FAQS

Common questions and solutions to technical issues that may arise while using
our online casino services

WHAT HAPPENS IF I EXPERIENCE A DISCONNECTION WHILE PLAYING A LIVE CASINO TABLE
GAME?

If you lose connection during a live casino table game, don’t worry, the game
will continue as there are usually other players participating in the same
round. Even if you can’t reconnect in time to make a decision, any bets you have
placed will stand, and the game will proceed as normal. For example, if you’re
playing Blackjack and lose connection, your hand will be considered a ‘stand.’

To check the result of the round, you can simply click on the ‘Game History’ or
‘Clock’ tab/button in your live dealer game window. This will provide you with
all the relevant information regarding the game, including the outcome of the
round, so you can keep track of your winnings and losses.

HOW DO I CHECK MY BALANCE?

To check your balance, you have a couple of options depending on the platform
you are using. If you are on a website, you can typically find your balance
displayed in the top header menu bar of the site after you have logged in.

On a mobile device, you can typically check your balance by clicking on the user
icon located in the top right corner of the screen after you have logged in.
This should provide you with all the relevant account information, including
your current balance.

It’s important to note that you must be logged in to your account in order to
check your balance. If you have any trouble accessing your account or checking
your balance, you should contact the Customer Service Team for further
assistance.

View My Balance
IS THERE A SPECIFIC WEB BROWSER THAT YOU RECOMMEND?

If you are looking to use our services, we suggest using the latest version of
Google Chrome as the optimal web browser. If you are a Mac user, we recommend
the latest version of Safari for the best experience.

Keeping your web browser up-to-date is a good practice for both performance and
security reasons. Therefore, we advise that you use the latest version of your
preferred web browser to ensure that you have access to the latest features and
security updates.

HOW DO I CLEAR COOKIES AND CACHE?

If you are experiencing technical issues while using our website, clearing your
web browser’s cookies and cache can often resolve the problem. You can follow
the steps below to clear cookies and cache for your specific web browser:

* Google Chrome: In the top-right corner, click the three-dot icon, then click
“More Tools”> “Clear browsing data”. Select the time range and types of data
you want to delete, then click “Clear data”.
* Mozilla Firefox: Click the three-line icon in the top-right corner, then
click “Library” > “History” > “Clear Recent History”. Select the time range
and types of data you want to delete, then click “Clear Now”.
* Safari: Click “Safari” > “Clear History”. Select the time range and types of
data you want to delete, then click “Clear History”.
* Internet Explorer: Click the gear icon in the top-right corner, then click
“Safety” > “Delete browsing history”. Select the types of data you want to
delete, then click “Delete”.

Note that clearing cookies and cache can also log you out of websites and delete
saved information such as login credentials and website preferences. If you have
any concerns or questions about clearing your cookies and cache, please contact
the customer support team for further assistance.

WHY ARE CASINO GAMES ARE LOADING SLOWLY?

If you are encountering slow loading times while playing our casino games,
please try the following troubleshooting steps:

* Clear your internet browser’s cookies and cache to improve performance.
* Check that your internet connection is stable, as slow loading times can be
caused by a weak or unstable connection.
* Download the latest version of your internet browser, as older versions may
not be optimized for our games.

Our team is always happy to help you troubleshoot any issues you may encounter
while playing our games, so don’t hesitate to reach out if you need assistance.

I CANNOT OPEN A GAME, WHAT’S WRONG?

If you are unable to open a casino game, please try the following steps to
troubleshoot the issue:

* Clear your internet browser’s cookies and cache to ensure that the game is
loaded correctly.
* Verify that your internet connection is stable, as a weak or unstable
connection can cause loading issues.
* Download the latest version of your internet browser to ensure compatibility
with our games.

Our support team is always available to help you resolve any issues that may be
preventing you from accessing our games, so don’t hesitate to reach out to us
for assistance.

FAQ’S

Toggle Navigation
* Registration
* Login
* My Account
* Documents
* Deposits
* Withdrawals

FAQ’S

Toggle Navigation
* Bonus
* Payment Options
* Loyalty Club
* Casino
* Healthy Play

HELP & SUPPORT

Toggle Navigation
* Contact Us
* Healthy Play
* Payment Options
* Treatment Referral
* Accessibility

INFORMATION

Toggle Navigation
* Terms and Conditions
* Cookies Policy
* Privacy Policy
* Customer Acceptance Policy
* KYC Policy
* LiveChat Policy
* Bonus Terms and Conditions

The operator of this website is IZI Interactive Limited, a Maltese company with
registration number C-75678, having its registered address at The Quad Central,
Q3, Level 11, Triq L-Esportaturi, Zone 1, Central Business District, Birkirkara,
CBD 1040, Malta. IZI Interactive Limited is licensed and regulated by the Malta
Gaming Authority under license number MGA/B2C/345/2016 issued on 1st August
2016.

The Responsible Gaming Foundation’s aim is to create a wider awareness of the
extent, possible causes, and consequences of problem gambling in Malta with a
view to preventing it and providing the necessary support and advice to problem
gamblers and their dependents in their recovery efforts. The Foundation works
tirelessly to get closer to those most vulnerable and help them understand ways
to keep themselves fit.

IZIBET is committed to supporting a Responsible Gaming environment. We want
people to enjoy our games for the right reason – to have fun. At izibet.com we
take Responsible Gaming seriously and want to offer a source of entertainment
that people over the legal age limit* can enjoy in a safe, secure and fair
environment. Responsible gaming is a driving force to maintain a sustainable
business. *Legal age limit – 18+

By accessing, continuing to use or navigating throughout this site you accept
that we will use certain browser cookies to improve your customer experience
with us. IZI Interactive LTD only uses cookies which will improve your
experience with us and will not interfere with your privacy. Please refer to our
Cookie Policy for further information on our use of cookies and how you can
disable or manage their use should you wish.

This site is protected by reCAPTCHA and the Terms and Service apply.

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