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 * Home
 * Book Your Place 🎫
 * Agenda
   Download the 2023 Early Access Agenda
 * Speakers
 * Event Info
   What to Expect Reasons to Attend Who Attends? Past Attendee Testimonials
   FAQ's Cancellation Policy COVID-19 Policy
 * Venue
 * Sponsor
   Check availability of sponsorship opportunities 📧 Sponsorship Opportunities
   Sponsors & Exhibitors Media Partners
 * Insights
   Exclusive Reports & Interviews

October 09 - 11, 2023 |  The Passenger Terminal & Mövenpick Hotel Amsterdam City
Centre
DOWNLOAD AGENDA
Register Now



CREATING AN EFFORTLESS AND FRICTIONLESS EXPERIENCE FOR CUSTOMERS AND AGENTS

Ramon Delima, the Global Director of Customer Services at TUI Group, is
committed to creating an effortless and frictionless experience for both
customers and agents. In a recent interview, he shared insights on how TUI is
achieving this goal. Ramon's insights offer valuable lessons for any company
looking to create an effortless customer journey. By measuring customer
satisfaction, implementing strategies to improve customer service, leveraging
technology, and using customer feedback, companies can provide a better customer
experience and gain a competitive edge.

If you're interested in learning more about TUI's approach, Ramon is speaking at
the CCW Europe Summit this October. Don't miss this opportunity to gain valuable
insights and network with industry leaders.


Email Address *

--------------------------------------------------------------------------------

Download the Full Interview

Stay informed of events & get exclusive access to discounts

The information you provide will help IQPC deliver information to you about
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reports and thought leadership pieces in your sector. We respect your right to
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Tick here to Opt-Out of IQPC's mailing list and receive no further information
about any of our events, discounts and digital resources.
CMP's CCW Digital Europe is an online information service and global community
for customer contact professionals. If you Opt-In, CCW Digital Europe will send
you regular customer contact related content including in-depth industry
reports, webinars and other exclusive information. Please read our privacy
policy.
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