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Equity Cap Table Sign In
Equity Cap Table Sign In
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IMPORTANT UPDATE FOR LTSE EQUITY CUSTOMERS



Dear LTSE Equity Customers,

‍

We would like to share some important news regarding your cap table management.
We have created a partnership with Astrella and will be offering you the option
for AstrellaⓇ by Equiniti to become your cap table provider.

‍

We have a nearly four-year working history with the team and know that they will
be a great solution for our customers. Astrella will honor our customers'
payment terms through your annual renewal date. You’ll have a new login portal,
but Anashe Barton will still be your point of contact. Anashe will be joining
the Astrella team and will be available to help with your transition to Astrella
and to support you going forward.

‍

Our dedicated support team remains committed to making this transition seamless
for you. In order to transfer to Astrella and ensure no service interruptions,
you will need to opt-in on your company’s LTSE Equity account by February 29,
2024. Once you do, we'll proactively reach out in the coming weeks with detailed
information on your specific transition. We’ve developed FAQs to answer some of
the questions you may have. 

‍

We appreciate your trust in LTSE Equity and look forward to the possibilities
Astrella brings to your equity management needs. If you would like to speak with
the team at Astrella, please reach out to Jayne Taylor at
jayne.taylor@equiniti.com. 

‍

Thank you for your continued partnership.

‍

Sincerely,

The LTSE Equity Team


FREQUENTLY ASKED QUESTIONS

WHY IS MY CAP TABLE PROVIDER CHANGING?



LTSE Equity is exiting the cap table business to focus its efforts on other
parts of its business.  After an intensive review, LTSE Equity selected Astrella
to provide continued service to its customers as LTSE Equity believes that
Astrella offers the best cap table product and customer service for LTSE Equity
customers.

IF I AGREE TO TRANSITION MY COMPANY’S ACCOUNT TO ASTRELLA, WILL MY EXISTING
AGREEMENT WITH LTSE EQUITY BE HONORED OR AMENDED?



The payment terms of your existing agreement will be honored by Astrella through
the remainder of your annual term, given you are on a paid plan. If you paid
upfront for an annual term, your agreement will be honored, and you will not owe
anything until you renew with Astrella at the end of your annual term. If you
pay on a monthly basis, Astrella will begin to collect the monthly fee as of the
date of your next monthly payment through the remainder of your annual term. If
you are a Basic Customer, you will have the option to upgrade your service with
Astrella. They do not have a free tier. It is important to opt-in to the
transition in order to begin conversations with the Astrella implementation
team.

WHAT DO I NEED TO DO IN ORDER TO BEGIN THE TRANSITION PROCESS?



First you must go directly to your LTSE Equity account and sign the data
transfer opt-in. The importance of this step cannot be more emphasized. Then,
please update your cap table in order for the transfer to take place.

WHAT HAPPENS AFTER I OPT-IN?



Your account will be frozen from making any changes. The Astrella implementation
team will be added to your account, then, an implementation manager will reach
out to you in order to begin the transition process

WHAT ARE THE TIMELINES FOR THE TRANSITION PROCESS?



We will provide you with a clear timeline for your data transfer. If the
timeline proposed does not work for you, we are happy to discuss adjusting it.
The deadline to opt-in for the transfer is February 29, 2024.

WILL I BE REQUIRED TO ACCEPT ASTRELLA'S TERMS OF SERVICE, AND WILL THE LTSE
EQUITY TERMS OF SERVICE NO LONGER BE IN EFFECT?



When you transition your cap table to Astrella, you will be asked to accept
Astrella’s Terms of Service. When you’re asked to accept Astrella’s terms, it is
for the use of their platform. As mentioned above, the payment terms of your
existing agreement with LTSE Equity will be honored for the remainder of your
annual term.

HOW WILL BILLING AND PAYMENT BE HANDLED DURING THE TRANSITION PERIOD?



Payments and billing arrangements will remain with LTSE Equity until the
transition is finalized, after which payments will be processed through
Astrella. If you paid upfront for an annual term, you will not owe anything to
Astrella until you renew with Astrella at the end of your annual term. If you
pay on a monthly basis, Astrella will begin to collect the monthly fee as of the
date of your next monthly payment after you transition to the Astrella platform.

SHOULD I EXPECT ANY DISRUPTIONS IN SERVICE WHILE SWITCHING PROVIDERS, AND HOW
WILL THEY BE HANDLED?



We will do our best to minimize service disruptions during the transition. If
you choose to transition to Astrella, you will have access to the Astrella
Support team following the transition.

WHAT MEASURES ARE IN PLACE TO ENSURE THE SECURITY AND PRIVACY OF MY CAP TABLE
DATA DURING THE TRANSITION?



Data security and privacy are a top priority. LTSE Equity and Astrella both have
robust security protocols in place, and we will both comply with all relevant
data protection regulations. See Astrella’s privacy policy.

WILL MY CAP TABLE DATA BE SHARED WITH THIRD PARTIES DURING THE TRANSITION?



Your confidential cap table data will only be shared with authorized personnel
involved in the transition process.

WHAT IF I CHOOSE NOT TO ASSIGN MY COMPANY’S DATA TO ASTRELLA?



If you choose to transfer your data to a provider other than Astrella, you may
do so using LTSE Equity’s data export capabilities. The LTSE Equity platform
will not be accessible after March 30, 2024. You must download your cap table
data or transfer it to another provider by that date.

HOW CAN I OBTAIN A COPY OF MY COMPANY’S CAP TABLE DATA BEFORE THE TRANSITION?



You can download your cap table in LTSE Equity’s reporting tab.

HOW CAN WE ADDRESS ANY PRIVACY CONCERNS OR DATA PROTECTION QUESTIONS DURING THE
TRANSITION?



You can contact our data protection team or customer support to address any
privacy concerns or seek clarifications on data protection measures.

HOW LONG DO I HAVE TO DECIDE WHETHER TO TRANSITION MY COMPANY’S CAP TABLE DATA?



The LTSE Equity platform will not be accessible after March 30, 2024. You must
sign the opt-in by February 29, 2024 to ensure that we have time to transition
your cap table data to Astrella. If you intend to transfer your cap table data
to another provider, you must notify us by February 29, 2024.

WHAT IF MY CAP TABLE IS NOT UP TO DATE?



You will need to update your cap table before the data transfer can occur.
Please do so by February 29, 2024.

WHO CAN I REACH OUT TO AT ASTRELLA?



If you would like to speak with the team at Astrella, please reach out to Jayne
Taylor at jayne.taylor@equiniti.com.

IS THERE A DEMO OF THE ASTRELLA PLATFORM?



Astrella offers weekly product demos with open-forum Q&A every Wednesday at 11am
PT. Use this link to register in advance.

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