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 * Service Co-Pilot
   
   * * * OVERVIEW
         
         
     * * What is Service Co-Pilot?
   * * * 
     * * Knowledge
       
       * Build and scale your service knowledge while preserving trust and
         speed.
   * * * 
     * * Triage
       
       * Maximize first contact resolution, minimize truck rolls, and increase
         first-time fix.
   * * * 
     * * Insights
       
       * Drive Your Business Strategy with Actionable and Service-Focused
         Insights.
 * Industries
   * Industrial Machinery
   * Medical Devices
   * Printing
   * Food Equipment
   * High Tech and Electronics
   * Appliances
 * Resources
   * Field Service Benchmarks Reports
   * Resources
   * Podcast
   * Events
   * Aquant vs. ChatGPT
 * Blog
 * Company
   * About Us
   * Careers
   * Aquant in the News
   * Partner Program

Request a Demo


EVERY SERVICE CHALLENGE IS ONE-OF-A-KIND. GENERIC AI ANSWERS WON’T CUT IT.

Get AI recommendations personalized for every unique interaction.

SEE CO-PILOT IN ACTION 2024 Benchmark Reports


EVERY SERVICE CHALLENGE IS ONE-OF-A-KIND. GENERIC AI ANSWERS WON’T CUT IT.

Get AI recommendations personalized for every unique interaction.

BUSINESS LEADERS

PRESCRIPTIVE ANALYTICS FOR FIELD SERVICE LEADERS

Analyze workforce performance, customer risk, and product quality trends.



CALL CENTERS

TRIAGE & TROUBLESHOOTING FOR PHONE FIXES

The most accurate troubleshooting & diagnostics for call center teams — faster
customer support and fewer unnecessary truck rolls.



TECHNICIANS

TRIAGE & TROUBLESHOOTING IN THE FIELD

The most accurate repair and maintenance recommendations for field techs
directly on their mobile devices.



CUSTOMERS

TRIAGE & TROUBLESHOOTING ON YOUR WEBSITE

The most accurate troubleshooting & diagnostics for end-users visiting your
website — faster customer support and fewer unnecessary service calls.


REQUEST A DEMO

PRESCRIPTIVE ANALYTICS FOR FIELD SERVICE LEADERS

Analyze workforce performance, customer risk, and product quality trends.



TRIAGE & TROUBLESHOOTING FOR PHONE FIXES

The most accurate troubleshooting & diagnostics for call center teams — faster
customer support and fewer unnecessary truck rolls.



TRIAGE & TROUBLESHOOTING IN THE FIELD

The most accurate repair and maintenance recommendations for field techs
directly on their mobile devices.



TRIAGE & TROUBLESHOOTING ON YOUR WEBSITE

The most accurate troubleshooting & diagnostics for end-users visiting your
website — faster customer support and fewer unnecessary service calls.




OPTIMIZED FOR EVERY SERVICE SITUATION

In the Field

In the Office

Call Center

Self-Service

 * Decrease onboarding time for new hires
 * Accelerate upskilling for the entire workforce 
 * Improve First Call Resolution for customer service agents
 * Increase First Time Fix Rates of techs in the field
 * Make strategic business decisions faster


TRUSTED BY THE WORLD’S MOST SERVICE-ORIENTED BRANDS




TRUSTED BY THE WORLD’S MOST SERVICE-ORIENTED BRANDS



Customer Spotlights

Previous


"THE AQUANT SYSTEM HAS ALLOWED US TO NOT JUST CAPTURE THE EXPERIENCES OF OUR
TECHNICIANS, BUT IT’S ALLOWED US TO BUILD OUT THIS ECOSYSTEM OF INFORMATION."

Joe Lang, VP of Service

Comfort Systems


"AQUANT ENABLES OUR TECHNICIANS TO BE ONSITE DOING WHAT THEY DO BEST AS QUICKLY
AS THEY POSSIBLY CAN WITH THE RIGHT QUALITY OUTCOME."

Mark Horvath, Corporate VP of Global Services

Hologic


"WE’VE GOTTEN A LOT OF BENEFIT BY USING THE TOOLS THAT AQUANT HAS BROUGHT TO
MARKET. [THEY] EDUCATE OUR MANAGERS WHAT TO LOOK AT INSTEAD OF HAVING THEM DIG
THROUGH ALL SORTS OF DATA."

Mark Hessinger, SVP Global Customer Success

3D Systems


"DATA SECURITY IS SOMETHING THAT RICOH LOOKS FOR WITH ANY VENDOR THAT IS HOSTING
DATA IN THE CLOUD... THE DECISION TO PARTNER WITH AQUANT WAS MADE ALL THE EASIER
BECAUSE OF THIS."

Darren Elmore, GM Service

RICOH New Zealand


"THE AQUANT SYSTEM HAS ALLOWED US TO NOT JUST CAPTURE THE EXPERIENCES OF OUR
TECHNICIANS, BUT IT’S ALLOWED US TO BUILD OUT THIS ECOSYSTEM OF INFORMATION."

Joe Lang, VP of Service

Comfort Systems


"AQUANT ENABLES OUR TECHNICIANS TO BE ONSITE DOING WHAT THEY DO BEST AS QUICKLY
AS THEY POSSIBLY CAN WITH THE RIGHT QUALITY OUTCOME."

Mark Horvath, Corporate VP of Global Services

Hologic


"WE’VE GOTTEN A LOT OF BENEFIT BY USING THE TOOLS THAT AQUANT HAS BROUGHT TO
MARKET. [THEY] EDUCATE OUR MANAGERS WHAT TO LOOK AT INSTEAD OF HAVING THEM DIG
THROUGH ALL SORTS OF DATA."

Mark Hessinger, SVP Global Customer Success

3D Systems


"DATA SECURITY IS SOMETHING THAT RICOH LOOKS FOR WITH ANY VENDOR THAT IS HOSTING
DATA IN THE CLOUD... THE DECISION TO PARTNER WITH AQUANT WAS MADE ALL THE EASIER
BECAUSE OF THIS."

Darren Elmore, GM Service

RICOH New Zealand


"THE AQUANT SYSTEM HAS ALLOWED US TO NOT JUST CAPTURE THE EXPERIENCES OF OUR
TECHNICIANS, BUT IT’S ALLOWED US TO BUILD OUT THIS ECOSYSTEM OF INFORMATION."

Joe Lang, VP of Service

Comfort Systems


"AQUANT ENABLES OUR TECHNICIANS TO BE ONSITE DOING WHAT THEY DO BEST AS QUICKLY
AS THEY POSSIBLY CAN WITH THE RIGHT QUALITY OUTCOME."

Mark Horvath, Corporate VP of Global Services

Hologic


"WE’VE GOTTEN A LOT OF BENEFIT BY USING THE TOOLS THAT AQUANT HAS BROUGHT TO
MARKET. [THEY] EDUCATE OUR MANAGERS WHAT TO LOOK AT INSTEAD OF HAVING THEM DIG
THROUGH ALL SORTS OF DATA."

Mark Hessinger, SVP Global Customer Success

3D Systems
Next


HERE’S HOW SERVICE CO-PILOT WORKS:

Aquant’s Service Co-Pilot provides recommendations based on an in-depth,
contextual understanding of every problem—derived from asset history, user
interaction, and more. You can ingest your raw service data, documentation, and
manuals, including free text, and turn them into trusted, personalized data.

Ingest service data


Aquant ingests any and all types of service data—including written and video
documentation, manuals, and free text—regardless of how unstructured your data
is.

Add tribal knowledge


We developed a framework that effortlessly captures the knowledge of your
experts, especially intel not typically found in manuals and tickets.

Turn into trusted and personalized data


By utilizing expert knowledge, we reduce noise in historical data and make
responses more contextual and accurate.

Continuously learn and improve


Our algorithm continuously learns based on feedback and outputs. We allow users
to give feedback and edit responses in real time, which helps to improve
personalized recommendations over time.

Forbes: The Next Revolution In Generative AI

CNBC: How generative A.I. and ChatGPT will influence jobs at all professional
levels

Aquant receives the 2023 Technology Innovation Leadership Award: Identified by
Frost & Sullivan as Best in Class in the North American Service Intelligence
Industry

The Fast Mode: How Generative AI is Leveling the Playing Field in the Workplace

PRESS & NEWS

Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent
Support Tools


Learn More
PRESS & NEWS

Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm
Frost & Sullivan


Learn More
NEW PODCAST

A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer
Experiences


Learn More


SERVICE CO-PILOT

 * Service Co-Pilot
 * Insights
 * Triage


RESOURCES

 * Field Service Benchmark Report
 * Resources
 * Blog


COMPANY

 * About Us
 * Careers
 * Events
 * Partner Program
 * Contact Us
 * Security

© 2024 Aquant  | Privacy Policy
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