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INTEGRATE AI INTO YOUR
CUSTOMER EXPERIENCE


PERSONALIZE THE CUSTOMER JOURNEY, AUGMENT ASSOCIATE PRODUCTIVITY,
INCREASE REVENUE, AND IMPROVE OPERATING EFFICIENCIES.

LEARN MORE


IS YOUR ORGANIZATION
READY FOR AI?

Are you overwhelmed by the recent hype around AI? Do you want to understand the
impact of generative AI on your customer experience? Want to find a way to build
a practical strategy to responsibly integrate AI into your customer experience?

You are not alone.
We are here to help!


TOP 10 USES FOR AI
IN THE CX SPACE:

 1. Chat Assistants
 2. Voice Assistants
 3. Fraud Detection
 4. Real-time Automation
 5. Personalization

 6.  Transcription
 7.  Analytics
 8.  QA Automation
 9.  Translation
 10. Learning & Development

LEARN MORE FROM OUR TECH EXPERTS


READY TO LAUNCH OR EXPAND
YOUR AI INITIATIVE?

We've built a set of diagnostic and quick start offerings to help you
understand your readiness to launch an AI initiative.

CX AI readiness assessment Identify your company's readiness to leverage AI
solutions in your CX to build competitive advantage LEARN MORE
AI Roadmap Gain a foundational understanding of generative AI and build an
actionable plan for implementation for your company. LEARN MORE


ALREADY HAVE A PLAN AND JUST NEED SOME HELP?

Our TTEC teams have built solutions across the AI spectrum.

Private Large
Language Models

Private large language models and managed services that are trained on client's
proprietary data sets to drive AI-infused engagement.

LEARN MORE
Digital Channel Accelerator

A disciplined approach to integrating conversational messaging and intelligent
routing into omnichannel customer journeys.

Digital Channel Accelerator
Generative AI Empowered Associate

Augment associate performance through conversational knowledge bases, automated
contact summaries, and AI-based real-time coaching to improve speed to
proficiency, lower AHT, and increase CSAT

Generative AI Empowered Associate
Associate Knowledge Assist

Augment associate productivity with a conversational knowledge base that is
designed, trained, and continually updated. Simplify the associate experience
with customized bots built to pinpoint specific information and simplify
administrative tasks.

Associate Knowledge Assist
Advanced AI Analytics

Sophisticated models to harness the computing power of machine learning to
improve the customer experience through micro customer segmentation and
real-time customized journeys.

Advanced AI Analytics
AI Operations Data Enhancement

A framework and dedicated team trained to annotate and enrich images, data and
audio to fuel AI model development.

AI Operations Data Enhancement


LATEST ARTIFICIAL INTELLIGENCE
FOR CX RESOURCES

5 CX building blocks for successful AI READ THE TIPS & TAKEAWAYS
How to approach voice channel optimization in a digital-first world READ THE
ARTICLE
Only You Can Prevent Robot Uprisings: Our Advice on Enhancing Your CX with AI
READ THE ARTICLE
High-tech goes all-in on contact center cloud READ THE ARTICLE
10 predictions shaping the evolution of customer and employee experience READ
THE TRENDS REPORT
People power AI for speedier insurance claims processing READ THE CASE STUDY
Telecom lowers attrition with personalized, AI- enabled training READ THE CASE
STUDY




WHY PARTNER WITH TTEC?

TTEC is a leading expert in CX technology and services. We are empathetic humans
who help the world's most customer-centric brands design and deliver amazing
experiences for their customers. Our cross-functional team of software
engineers, data scientists, journey architects, trainers, quality assurance
experts, and front-line associates know what it takes to make your customers
happy.

Along with our partners, TTEC has been pioneering AI solutions within the
contact center for decades. High-growth firms like Google, Microsoft, Amazon,
Genesys, Cisco and more trust us as a partner of choice to make CX dreams a
reality with AI.

We are passionate about helping brands like yours navigate the rapidly changing
AI CX landscape. This resource hub was created to help you find what you need to
design, build, and launch your AI initiatives in your company. And don't worry
if you feel like you don't know everything. We will do our best to keep you
updated on what's now and what's new so come back often.

Want to understand how AI can help you?
Personalize your customer journey
Simplify your
employee experience
Improve overall operating efficiencies
LET'S GET STARTED
LET'S GET STARTED

We're here to help. Complete the form below, and we will make sure that a human
from our AI team will follow up with you directly.

LET'S GET STARTED

We're here to help. Complete the form below, and we will make sure that a human
from our AI team will follow up with you directly.

For General Inquiries: +1.800.835.3832

© 2023 TTEC. All rights reserved.

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