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<h1> Our Commitment to Quality <span></span>
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<h2 class="heading-lv2" style="text-align: justify;">Quality Statement</h2>
<div class="inner-block" style="text-align: justify;">
<div style="text-align: justify;">Quality is embedded in our ethos. Our culture embraces Japanese work ethics – Monozukuri. While this literally means ‘to make (zukuri) things (mono)’ in Japanese, Monozukuri is so much more than creating
products through craftsmanship. It is a mindset, a spirit, a philosophy. It is the drive toward perfection.<br>
<br> As a provider of world class life science products and supporting services, we are committed to the highest standards of quality in every aspect of development, manufacture, supply and maintenance.
</div>
<div> </div>
<h4 class="heading-lv4" style="text-align: justify;">Rigorous standards</h4>
<div style="text-align: justify;">ISO9001 is the world’s most widely recognised quality management system standard. PHC Europe’s ISO9001:2015 certification helps us to consistently provide products and services that meet our customers’
needs and conform with applicable statutory and regulatory requirements. We are focused on enhancing customer satisfaction through continuous improvement.<br>
<br> PHC Europe’s quality management system covers sales, distribution, service, and validation of our biomedical and pharmacy-automation products from our sites in the Netherlands, France and the UK and is assessed annually by TUV
Nederland.<br>
<br>
<p style="text-align: justify;">View the <a href="/eu/-/media/biomedical/europe/Documents/ISO9001-certificate-2025.PDF?rev=86bbfbb7965d44ea930fda0de1b08542" target="_blank">NEN-EN-ISO 90012015 certification</a></p>
<h4 class="heading-lv4" style="text-align: justify;">Our promise </h4> We are deeply committed to quality and have integrated a set of core principles into our daily work that keep quality at the forefront of our priorities. We are
glad that our customer satisfaction surveys show we are consistently living up to our customers’ expectations and quality standards. Read here
our <a href="/eu/-/media/biomedical/europe/Documents/Quality_Statement_2020.pdf?rev=976f268cae04470e9cb2ae04a87b1a63&sc_lang=en-150" target="_blank">full Quality Statement</a>.<br>
<br>
<h5 class="heading-lv5" style="text-align: justify;"><em>“Quality is at the heart of our culture”</em></h5>
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<h2 class="heading-lv2" style="text-align: justify;">Commitment to Quality</h2>
<h3 class="heading-lv3" style="text-align: justify;">Quality concept</h3>
<p style="text-align: justify;"> Although our Quality Management System is certified to the high ISO (International Organization for Standardization) standards, our concept of quality extends way beyond this. We focus on total quality, which
includes advanced processes and the culture of our organization.<br>
<br>
</p>
<h5 class="heading-lv5" style="text-align: justify;"><em>“Our employees take pride in nurturing the PHCbi brand.”</em></h5>
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<h3 class="heading-lv3" style="text-align: justify;">With you every step of the way</h3>
<p style="text-align: justify;"> Our holistic approach to quality involves many steps, which are integrated into our entire business.</p>
<div class="inner-block">
<div class="row">
<div class="col-4">
<div class="item-thumbnail-top"><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/understanding-customer-demands">
<figure class="thumbnail"><img alt="" height="296" width="296" src="/eu/-/media/biomedical/europe/About/Step1.png?rev=63b7620d110940a4be34aaec1d905da0"></figure></a><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/understanding-customer-demands">
</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/understanding-customer-demands">Step 1: Understanding Customer Demands</a>
</dt>
</dl>
</div>
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<div class="item-thumbnail-top"><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/new-concept-technology">
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</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/new-concept-technology">Step 2: Designing the new product</a>
</dt>
</dl>
</div>
</div>
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<div class="item-thumbnail-top"><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/new-concept-designs">
<figure class="thumbnail"><img alt="" height="296" width="296" src="/eu/-/media/biomedical/europe/About/Step3.png?rev=dbe67bc7eddc4ba0bd1f2f01536f1836"></figure></a><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/new-concept-designs">
</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/new-concept-designs">Step 3: Designing the new product</a>
</dt>
</dl>
</div>
</div>
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<div class="item-thumbnail-top"><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/checking-local-legislation">
<figure class="thumbnail"><img alt="" height="296" width="296" src="/eu/-/media/biomedical/europe/About/Step4.png?rev=caf32921eb204097a6d8d2d5b3d9d25b"></figure></a><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/checking-local-legislation">
</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/checking-local-legislation">Step 4: Checking legislation</a>
</dt>
</dl>
</div>
</div>
<p> </p>
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<div class="item-thumbnail-top"><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/design-review">
<figure class="thumbnail"><img alt="" height="296" width="296" src="/eu/-/media/biomedical/europe/About/Step5.png?rev=24f29eb9445740768065fe09fba631dc"></figure></a><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/design-review">
</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/design-review">Step 5: Design review</a>
</dt>
</dl>
</div>
</div>
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<div class="item-thumbnail-top"><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/quality-assurance">
<figure class="thumbnail"><img alt="" height="296" width="296" src="/eu/-/media/biomedical/europe/About/Step6.png?rev=22ba4ff72d4c4f22ade627a80f707644"></figure></a><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/quality-assurance">
</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/quality-assurance">Step 6: Quality Assurance</a>
</dt>
</dl>
</div>
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<div class="item-thumbnail-top"><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/mass-production">
<figure class="thumbnail"><img alt="" height="296" width="296" src="/eu/-/media/biomedical/europe/About/Step7.png?rev=59e55de5c203409286d570969089171c"></figure></a><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/mass-production">
</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/mass-production">Step 7: Mass Production</a>
</dt>
</dl>
</div>
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<div class="item-thumbnail-top"><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/transportation">
<figure class="thumbnail"><img alt="" height="296" width="296" src="/eu/-/media/biomedical/europe/About/Step8.png?rev=b6ac4134436640578ba3a901d9ca98ef"></figure></a><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/transportation">
</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/transportation">Step 8: Transportation</a>
</dt>
</dl>
</div>
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<div class="item-thumbnail-top"><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/installation">
<figure class="thumbnail"><img alt="" height="296" width="296" src="/eu/-/media/biomedical/europe/About/Step9.png?rev=5ca4322d5201456d92ab23b02d8f5817"></figure></a><a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/installation">
</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/installation">Step 9: Installation</a>
</dt>
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</a>
<dl class="topic-small">
<dt class="title-topic">
<a href="https://www.phchd.com/eu/biomedical/about-phc/commitment-to-quality/sales-and-aftersales-service">Step 10: Sales and After-Sales Service</a>
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PHC Europe B.V. About PHC Europe B.V. Our Commitment to Quality
OUR COMMITMENT TO QUALITY
QUALITY STATEMENT
Quality is embedded in our ethos. Our culture embraces Japanese work ethics –
Monozukuri. While this literally means ‘to make (zukuri) things (mono)’ in
Japanese, Monozukuri is so much more than creating products through
craftsmanship. It is a mindset, a spirit, a philosophy. It is the drive toward
perfection.
As a provider of world class life science products and supporting services, we
are committed to the highest standards of quality in every aspect of
development, manufacture, supply and maintenance.
RIGOROUS STANDARDS
ISO9001 is the world’s most widely recognised quality management system
standard. PHC Europe’s ISO9001:2015 certification helps us to consistently
provide products and services that meet our customers’ needs and conform with
applicable statutory and regulatory requirements. We are focused on enhancing
customer satisfaction through continuous improvement.
PHC Europe’s quality management system covers sales, distribution, service, and
validation of our biomedical and pharmacy-automation products from our sites in
the Netherlands, France and the UK and is assessed annually by TUV Nederland.
View the NEN-EN-ISO 90012015 certification
OUR PROMISE
We are deeply committed to quality and have integrated a set of core principles
into our daily work that keep quality at the forefront of our priorities. We are
glad that our customer satisfaction surveys show we are consistently living up
to our customers’ expectations and quality standards. Read here our full Quality
Statement.
“QUALITY IS AT THE HEART OF OUR CULTURE”
COMMITMENT TO QUALITY
QUALITY CONCEPT
Although our Quality Management System is certified to the high ISO
(International Organization for Standardization) standards, our concept of
quality extends way beyond this. We focus on total quality, which includes
advanced processes and the culture of our organization.
“OUR EMPLOYEES TAKE PRIDE IN NURTURING THE PHCBI BRAND.”
WITH YOU EVERY STEP OF THE WAY
Our holistic approach to quality involves many steps, which are integrated into
our entire business.
Step 1: Understanding Customer Demands
Step 2: Designing the new product
Step 3: Designing the new product
Step 4: Checking legislation
Step 5: Design review
Step 6: Quality Assurance
Step 7: Mass Production
Step 8: Transportation
Step 9: Installation
Step 10: Sales and After-Sales Service
About
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