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Hi there,

Hope you had a great day.

This is Sofia again from Celtycs. I can imagine you are probably fairly busy but
I thought I would circle back in case you missed my first email.

Do you believe that great customer experiences are built through multiple
interactions over a time? Our suite of services enables you to maximize
engagement, improve the quality and effectiveness of customer interactions and
meet regulatory and compliance requirements, all while reducing costs.

Our team of experienced Quality Analysts use proprietary interaction analysis
tool called Spade™, with these key delivery differentiators:


 * Reduce unwanted and repeat contacts 
 * Ensure compliance by agents of the guidelines/script that you define
 * Meet customers’ expectations by looking at each contact from customer’s point
   of view
 * Derive actionable insights, highlight top “must dos” and recommended changes
   around People, Process, Products and Technology based on proven best
   practices.


You can schedule a quick call today using the link below to see how Celtycs can
simplify your contact centre operations.
https://calendly.com/ashley-celtycs/30min Alternatively, you can simply revert
to this email. We'll be right there to assist you.

Cheers,

Sofia Parker
Consultant - Inside Sales
www.celtycs.com

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