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Guide, Feedback, and Issue Reporting
 * Platform
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   ServicesJourney Mapping
 * Solutions
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THE ONLY SOURCE YOU NEED FOR AI-POWERED CUSTOMER EXPERIENCES.

Deliver superior customer experiences with the only CXM platform that combines
AI-powered Journeys, Knowledge, Conversations, and Ecosystem connections into
one customer experience solution.



WE BLOW AWAY OTHER CX PLATFORMS.

Better data, faster with AI
‍
‍‍

We’ve infused generative AI across the platform so you get the most out of your
unique data – giving you insights, summarizations and suggestions you’ve been
missing for fast CX action.

Go beyond siloed journeys‍
‍

You only need one platform, whether you are building marketing, onboarding,
sales and support journeys. Everyone who delivers part of the customer
experience gets a seat at the table.
‍

Shatter third-party silos
‍
‍‍

Connect your third-party ecosystem partners to the customer journey and share
information back and forth in real-time. Unite all interactions and data in one
place.
‍
‍

Start with the module best for you
‍

Begin your CX transformation with the module(s) that conquer your top
priorities. Want Conversational AI? Want to build journeys and connect to your
partners? You choose!
‍


Trusted By



CUSTOMERS EXPECT
SEAMLESS EXPERIENCES, NOT CHAOTIC ONES.

The #1 frustration of customers? Too many people and organizations involved.
CXMEngine® eliminates the chaos.




ONE PLATFORM. MAXIMUM CX.

We've got your AI + CX covered.

Journeys
‍

Connect every interaction your customer has with your company and trusted
partners into a single unified experience. Put journey building in the hands of
those who know the customer best - your business line. Improve every journey in
real-time with AI-powered suggestions and analytics.

Learn More
Ecosystem
‍

Connect and see every interaction, both inside and outside the organization, for
a 360-degree of the customer journey and AI-powered predictions on customer
health.

Learn More
Conversations
‍

Build and deploy conversational AI chatbots in days. Solve customer issues fast
and reduce inbound volume by providing safe and accurate answers trained solely
on your brand.

Learn More
Knowledge
‍

Create and manage a resource library and leverage AI for right place, right time
delivery to both employees and customers.

Learn More
Journey Mapping

Collaborate with our in-house experts to create detailed journey maps, including
touchpoints, systems and people, to uncover opportunities and reduce friction.

Learn More
It’s time to power positive business outcomes and drive revenue growth.

Fast Time-to-Revenue

10
%

Lift in revenue growth

Lower Support Costs

25
%

Reduction in operating expenses

Wallet Growth

20
%

Increase in product penetration

Happier Customers

60
%

Increase in NPS scores

Improved Efficiency

50
%

Time saved on manual summarization

Cost Savings

30
%

Reduction in cost per case summarization


SOUNDS TOO GOOD TO BE TRUE? DON’T TAKE OUR WORD FOR IT.

Teams of all sizes across all industries use OvationCXM to optimize their
customer experiences in the moment.

“We receive fast and reliable customer service for our merchants. The staff is
very knowledgeable, the software is easy to use, and the staff works quickly to
resolve our merchants' issues allowing us to expand faster without worrying
about the overhead of customer support.”

Drew Sementa

CEO, Tidal Commerce

"The new OvationCXM partnership allows KeyBank to provide small businesses with
a superior overall experience in conjunction with a best-in-class merchant
processing solution."

Jon Briggs

Head of Commercial Product & Innovation, KeyBank

"Journeys has made a world of difference in our productivity. In terms of
managing the team, who owns what, etc. It has completely taken [our leader] out
of the queue unless someone is off for the day, which is where she needed to be
as manager of the department."

Jeannine D.

OvationCXM Customer


WE’RE THE GLOBAL LEADER IN CXM.

Born as a services business dedicated to supporting field agents in managing
customer interactions, OvationCXM pivoted to crafting software to help
businesses grappling with fragmented tools and interactions - because we
experienced it too!

OvationCXM has since rapidly evolved into a trailblazing force in customer
experience management. Our powerful CXM platform is a one-stop solution that
unites data, interactions and insights to deliver real-time intelligent CX that
improves your bottom line.

About Us


READY TO SEE HOW OVATIONCXM CAN UNLOCK IMMEDIATE BENEFITS ACROSS YOUR TEAMS?

Request Demo



FREQUENTLY ASKED QUESTIONS

Everything you need to know about the product and billing.


HOW DOES OVATIONCXM OPTIMIZE BUSINESS OUTCOMES AND CUSTOMER EXPERIENCE?

Our clients have experienced incredible results in three key areas:
1) more streamlined customer experiences through a single “front door” provided
by CXMEngine;
2) improved business performance as a result of drastically improved operations;
3) robust service governance and visibility through the orchestration and
control of customer journeys across teams, organizations, products and companies
in your ecosystem. Learn more about our customers’ incredible results at
https://www.ovationcxm.com/resources/customer-stories.




I ALREADY HAVE CRM AND/OR TICKETING SOFTWARE. DO I NEED CXM?

Our platform, CXMEngine, is powerful because it aggregates customer information
currently siloed in these systems and others so you can extract more value from
what you already have. CXMEngine offers a unified view of a customer’s journey
throughout departments and teams inside the organization and partner systems in
its ecosystem, in real time. On a single screen, your teams can view your
customer’s progress and next steps, whether they take place inside your company
or with third-party partners. Expanded visibility empowers your teams to
collaborate and communicate in one place and share journey status and next steps
with customers, too.




HOW LONG WILL IT TAKE US TO GET UP AND RUNNING?

You can get started, with our out-of-the-box features and functionality, in as
little as 90 days.




WHAT DOES CXMENGINE COST?

Our CXMEngine modules are not tied to a single user, team, department or
organization. We do not charge per seat, per user either.  We work with you to
understand your business needs and budget and then recommend a package that will
drive CXM improvements and rapid ROI. You can learn more about our packages and
modules at https://www.ovationcxm.com/pricing.


Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Request Demo
Platform

 * CXMEngine Overview
 * Journeys
 * Ecosystem
 * Premium Add Ons
 * Artificial Intelligence
 * CX Services
 * Journey Mapping

Solutions

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 * Sales Enablement
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