mortgage.nationwidelicensingsystem.org
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Submitted URL: https://nmls.mautic.net/r/926d395770662a40e0e46ea5f?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czo1OiJlbWFpbCI7aToxO2k6Nzg7f...
Effective URL: https://mortgage.nationwidelicensingsystem.org/slr/resources/Pages/callcenter.aspx?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czo1OiJlbWFpbCI7aToxO...
Submission: On October 17 via manual from US — Scanned from DE
Effective URL: https://mortgage.nationwidelicensingsystem.org/slr/resources/Pages/callcenter.aspx?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czo1OiJlbWFpbCI7aToxO...
Submission: On October 17 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
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<a class="zz2_currentNav_1 currentNavItem1 zz2_currentNav_5" href="/slr/resources/Pages/IndividualEmailChange.aspx" style="border-style:none;font-size:1em;">Individual Email Change Request</a></td>
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<h1> NMLS Call Center Information</h1>
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<p align="center"><strong>Need help with NMLS?<br>Call the NMLS Call Center!</strong></p>
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<p align="center"><strong>
<font size="6"><span class="baec5a81-e4d6-4674-97f3-e9220f0136c1"
style="white-space: nowrap;">1-855-NMLS123<a title="Call: 1-855-NMLS123" href="#" style="margin: 0px; border: currentcolor; inset: 0px; width: 16px; height: 16px; overflow: hidden; vertical-align: middle; float: none; display: inline; white-space: nowrap; position: static !important;"><img title="Call: 1-855-NMLS123" src="data:image/png;base64,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" alt="" style="margin: 0px; border: currentcolor; inset: 0px; width: 16px; height: 16px; overflow: hidden; vertical-align: middle; float: none; display: inline; white-space: nowrap; position: static !important;"></a></span>
</font><br>(<span class="baec5a81-e4d6-4674-97f3-e9220f0136c1"
style="white-space: nowrap;">1-855-665-7123<a title="Call: 1-855-665-7123" href="#" style="margin: 0px; border: currentcolor; inset: 0px; width: 16px; height: 16px; overflow: hidden; vertical-align: middle; float: none; display: inline; white-space: nowrap; position: static !important;"><img title="Call: 1-855-665-7123" src="data:image/png;base64,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" alt="" style="margin: 0px; border: currentcolor; inset: 0px; width: 16px; height: 16px; overflow: hidden; vertical-align: middle; float: none; display: inline; white-space: nowrap; position: static !important;"></a></span>)
</strong><br>Monday - Friday from 9:00AM to 9:00PM Eastern Time<br>Available from all U.S. States and Territories<br></p>
</td>
</tr>
<tr>
<td>
<p>The NMLS Call Center provides user support for navigating NMLS, performing essential functions within the System, submitting documentation*, and using the resources available on the NMLS Resource
Center.</p>
<p>In order for the NMLS Call Center to assist you, you must be able to provide proper account verification. The verification checks conducted by the NMLS Call Center at the start of each call are
critical to our effort to protect and secure your personally identifiable information (PII).</p>
<p>To further protect your information and privacy, DO NOT disclose or discuss any specific information related to someone's criminal background check (CBC) results, criminal history, or arrest records
with Call Center agents. They are not authorized to discuss this type of information. Refrain from asking questions that may identify a person with a criminal record. </p>
<p><strong>NOTE: </strong>Federal institutions contacting the Call Center about an employee's CBC results must not identify the employee's name. Instead, request that your case can be escalated to the
proper department so that you can discuss the background check results with authorized staff.</p>
<p>*Users that submit documentation containing PII should utilize the secure email or fax options provided by the NMLS Call Center.</p>
<p><strong>NOTE</strong>: As of October 16, 2017, our fax number is<strong> (202) 888 - 3284</strong>. If you need to send documentation to the Call Center via fax, please use this new number to make sure
your issue is addressed.</p>
</td>
</tr>
<tr>
<td bgcolor="#c7d9f1">
<p align="center">Closed on the following holidays:<br>New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.</p>
</td>
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<strong>Agency-Specific Support</strong>
</p>
<p>For assistance with interpreting licensing requirements, individual disclosure questions, or other items dictated by state of federal regulators, you must contact your state or federal regulator directly.</p>
<ul>
<li>
<a href="/contact/Pages/StateAgencyContacts.aspx">State Contacts</a>
</li>
<li>
<a href="http://fedregistry.nationwidelicensingsystem.org/Pages/Contact.aspx">Federal Contacts</a>
</li>
</ul>
<p>
<strong>NMLS Vendor Support</strong>
</p>
<p>For support with services provided by other NMLS vendors (such as enrollment in continuing education courses), refer to the appropriate vendor responsible for these issues.</p>
<ul>
<li>
<a href="https://nmlsportal.csbs.org/csm?SourceUrl=/courseprovider/Course%20Provider%20Resources/Updated%20AP%20List.pdf">Approved Provider List</a><br>
</li>
<li>
<a href="/profreq/education/Pages/default.aspx">Education Page</a>
</li>
</ul>
<p>
<strong>Email from the NMLS Call Center</strong>
</p>
<p>The NMLS Call Center initiates outbound emails for the following purposes: </p>
<ul>
<li>Customer Satisfaction Surveys (40% of callers) </li>
<li>Forms necessary to complete a change request </li>
<li>Links to resources in support of the call </li>
<li>Contact information for state agencies <br></li>
</ul>
<div style="display: none;">
<div>
<strong>NMLS Individual Account Password Reset or Unlock Request Form</strong><br>
</div>
<div>
<strong><br></strong>
</div>
<div>
<div>This form can be utilized by a State Licensed or Federal Registered Mortgage Loan Officer (MLO) to reset the password or unlock an NMLS account. Click here to access the Request Form
<a href="https://links.nationwidelicensingsystem.org/nmls-password">(link to form)</a>.<br><br></div>
<br>
<br> <br>
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<div class="ms-rtestate-field"><br>During the renewal period, the following actions can be requested via an online request form. Click the link be low to complete and submit the request form to the NMLS
Call Center. <span class="ms-rteForeColor-2" style="text-decoration: none solid #ff0000;">
<strong>Average response time on these requests is one business day (Call Center operates Monday - Friday)</strong></span><br>
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<td class="ms-rteTableOddCol-0" style="width: 50%; text-align: center;">
<strong>Company/Institution Users</strong><br>
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</tr>
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<td class="ms-rteTableFooterEvenCol-0" rowspan="1" style="width: 50%;">
<div style="text-align: left;">
<ul>
<li>
<a href="/slr/resources/Pages/IndividualPasswordReset.aspx">Reset Password or Unlock Account</a><br>
</li>
<li>
<a href="/slr/resources/Pages/IndividualEmailChange.aspx">Change Email Address on Account</a>
</li>
<li>
<a href="/slr/resources/Pages/IndividualRenewalStatus.aspx">Obtain Renewal Status on Individual State License or Federal Registration</a>
</li>
</ul>
</div>
<br>
</td>
<td class="ms-rteTableFooterOddCol-0" rowspan="1" style="width: 50%;">
<ul>
<li>
<a href="/slr/resources/Pages/CompanyInstitutionPasswordReset.aspx">Reset Password or Unlock Account</a>
</li>
<li>
<a href="/slr/resources/Pages/CompanyInstitutionEmailChange.aspx">Change Email Address on Account</a>
</li>
<li>
<a href="/slr/resources/Pages/CompanyInstitutionRenewalStatus.aspx">Obtain Renewal Status on Company's State License or Institution's Federal Registration</a>
</li>
</ul>
</td>
</tr>
</tbody>
</table>
<br> <br>
</div>
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<p>©2023 SRR LLC <span
class="footerLinks"><a href="/about/policies/Pages/TermsofUse.aspx">Terms of Use</a> | <a href="/about/policies/NMLS%20Document%20Library/CSBS%20External%20Privacy%20Notice-6.18%20(1).pdf">Privacy Notice</a> | <a href="https://www.csbs.org/nationwide-multistate-licensing-system" target="_blank">SRR Home</a></span>
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NMLS Resource Center About NMLS | Contact Us | Regulator Resources | Federal Registry Home News & Events State Licensing Professional Standards Course Providers Electronic Surety Bond Reports Resources & Support NMLS Modernization State Examination System NMLS News Workshops & Events Proposals for Comment Release Notes NMLS Coronavirus/COVID-19 Updates State Licensing Requirements Multistate MSB Licensing Agreement Program Common Requirements Resources & Support NMLS Expanded Industries Criminal Background Check Education Testing Credit Report Approved Topics State Education Notices Functional Specification Policies & Notices Course Resources Rules of Conduct for Students T&E Agreements, AAP and Enforcement Actions Provider Working Group Late CE Approval Comments or Questions Surety Company Surety Bond Producer ESB for NMLS Licensees Policy/Help Documents Quick Guides - Company Quick Guides - Individual Report Samples Training Workshops NMLS Call Center State Licensing Requirements Multistate MSB Licensing Agreement Program Common Requirements Annual Renewal Advance Change Notice ESB for Licenses Financial Statements Policy Professional Standards Mortgage Call Report Money Services Businesses Call Report Surety Bonds Temporary Authority to Operate Uniform Authorized Agent Reporting Resources & Support Quick Guides - Company Quick Guides - Individual Report Samples NMLS Call Center Information Account Administration Policy/Help Documents Company/Institution Renewal Status Request Individual Renewal Status Request Company/Institution Email Change Request Company/Institution Password Reset Request Individual Password Reset Request Individual Email Change Request NMLS Expanded Industries Recent Printer-friendly Page NMLS Resource Center > State Licensing > Resources & Support > NMLS Call Center Information NMLS CALL CENTER INFORMATION NMLS CALL CENTER Need help with NMLS? Call the NMLS Call Center! 1-855-NMLS123 (1-855-665-7123) Monday - Friday from 9:00AM to 9:00PM Eastern Time Available from all U.S. States and Territories The NMLS Call Center provides user support for navigating NMLS, performing essential functions within the System, submitting documentation*, and using the resources available on the NMLS Resource Center. In order for the NMLS Call Center to assist you, you must be able to provide proper account verification. The verification checks conducted by the NMLS Call Center at the start of each call are critical to our effort to protect and secure your personally identifiable information (PII). To further protect your information and privacy, DO NOT disclose or discuss any specific information related to someone's criminal background check (CBC) results, criminal history, or arrest records with Call Center agents. They are not authorized to discuss this type of information. Refrain from asking questions that may identify a person with a criminal record. NOTE: Federal institutions contacting the Call Center about an employee's CBC results must not identify the employee's name. Instead, request that your case can be escalated to the proper department so that you can discuss the background check results with authorized staff. *Users that submit documentation containing PII should utilize the secure email or fax options provided by the NMLS Call Center. NOTE: As of October 16, 2017, our fax number is (202) 888 - 3284. If you need to send documentation to the Call Center via fax, please use this new number to make sure your issue is addressed. Closed on the following holidays: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. AGENCY-SPECIFIC SUPPORT Agency-Specific Support For assistance with interpreting licensing requirements, individual disclosure questions, or other items dictated by state of federal regulators, you must contact your state or federal regulator directly. * State Contacts * Federal Contacts NMLS Vendor Support For support with services provided by other NMLS vendors (such as enrollment in continuing education courses), refer to the appropriate vendor responsible for these issues. * Approved Provider List * Education Page Email from the NMLS Call Center The NMLS Call Center initiates outbound emails for the following purposes: * Customer Satisfaction Surveys (40% of callers) * Forms necessary to complete a change request * Links to resources in support of the call * Contact information for state agencies NMLS Individual Account Password Reset or Unlock Request Form This form can be utilized by a State Licensed or Federal Registered Mortgage Loan Officer (MLO) to reset the password or unlock an NMLS account. Click here to access the Request Form (link to form) . ONLINE SUPPORT REQUEST OPTIONS During the renewal period, the following actions can be requested via an online request form. Click the link be low to complete and submit the request form to the NMLS Call Center. Average response time on these requests is one business day (Call Center operates Monday - Friday) Individual Users Company/Institution Users * Reset Password or Unlock Account * Change Email Address on Account * Obtain Renewal Status on Individual State License or Federal Registration * Reset Password or Unlock Account * Change Email Address on Account * Obtain Renewal Status on Company's State License or Institution's Federal Registration ©2023 SRR LLC Terms of Use | Privacy Notice | SRR Home