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Skip to content Toggle navigation * * Why Attend * Sessions * Speakers * Sponsors * Salesforce+ * FAQ Register now Login SO MANY SESSIONS. SO MUCH LEARNING. Here we go Trailblazers, we’re putting together over 1,000 interesting, thought-provoking, informative sessions with you in mind. You can filter by role, industry, product, or topic. 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In this session, we will share how you can replace those meetings with flexible alternatives like channels, huddles, clips, and workflows. * Theater Ind: Nonprofit & Education Automation Yes IT Service Education Education Cloud Service Cloud Yes 1 to 6: One-Stop to Repeatable Case Management Expand Click to favorite Learn how the University of Miami set up their virtual one-stop, and then extended the solution to support the onboarding of six pilot offices to utilize case management. * Theater Commerce Automation Yes Commerce Merchandising Manufacturing Commerce Cloud Yes 3:00 p.m. Thursday, Sep 22 Thursday, Sep 22 3 Profitable Ways to Accelerate Triple-Digit Growth Expand Click to favorite Learn how to future-proof your business to be profitable and sustainable. Hear how data-driven leaders align and lead digital transformation efforts that accelerate growth. * Theater Sponsors Data Culture Yes Marketing Operations Sales Financial Services Professional Services Salesforce Platform Tableau CRM Analytics Yes 3 Secrets Revenue Teams Use to Win Complex Deals Expand Click to favorite Learn how to break free from guesswork to find, win, and grow your business by tapping into data-backed insights that accelerate velocity through your revenue flywheel. * Breakout Service Automation Yes IT Service Service Cloud Yes 3-Step Strategy for Cost-Efficient Service Transformation Expand Click to favorite Hear from a panel of service leaders sharing their three-step playbook to cut costs and drive efficiencies. Learn from their best practices, such as automation, and come with your questions. * Breakout Commerce Automation Yes Commerce IT Commerce Cloud Sales Cloud Yes 9:00 a.m. Thursday, Sep 22 Thursday, Sep 22 3 Ways to Drive Automation & Productivity with B2B Commerce Expand Click to favorite Hear our Trailblazers' approach to the digital-first world. We’ll cover everything from how to boost sales productivity with automation to going D2C and creating recurring revenue with subscriptions. * Theater Partners Automation Yes Operations Service Financial Services Financial Services Cloud MuleSoft Platform Yes 3 Ways to Modernize the Retirement Customer Experience Expand Click to favorite Keep your clients! Learn how to create a modern customer experience for retirement account management leveraging Salesforce for Financial Services. * Theater Sponsors Yes Administrator Operations Sales Financial Services Cloud Sales Cloud Sales Enablement Yes 41 Metrics That Matter: Modeling Top Sales Behaviors Expand Click to favorite You will learn to Capture, Measure and Model the behaviors that matter. Discover how 41 key sales metrics can drive a program to change your underperforming salespeople to model your top performers. * Theater Admin Yes Administrator Salesforce Platform Yes 4 "Custom" Superpowers for Low-Maintenance Automated Apps Expand Click to favorite Learn how to build flexible and low-maintenance apps and automations by leveraging Custom Labels, Custom Permissions, Custom Settings, and Custom Metadata Types. * Theater Customer Success Group Yes IT Other Success Plans & Professional Services Yes 4 Lessons from Analyzing 65 Digital Transformations Expand Click to favorite Curious how other organizations navigate digital transformation? In this session, we’ll share takeaways from more than 65 transformations from around the globe to bring back to your own organization. * Theater Commerce Integration Yes Commerce Retail Commerce Cloud Yes 11:00 a.m. Wednesday, Sep 21 Wednesday, Sep 21 5 Best Practices for a Frictionless Checkout Expand Click to favorite Get insider insights from a team of payments experts as we share the best practices for creating payment experiences that are seamless and frictionless. * Theater Customer Success Group Customer Success Yes Administrator Architect Success Plans & Professional Services Yes 5 Elements for Speed-to-Value and Long-Term Success Expand Click to favorite Getting the most from your technology investment requires new ways of thinking and working. Join us for the 5 elements of the Salesforce Way, our framework for long-term success and speed-to-value. * Breakout Commerce Data Culture Yes Commerce Healthcare & Life Sciences Retail Commerce Cloud Yes 3:00 p.m. Tuesday, Sep 20 Tuesday, Sep 20 5 Seamless Steps to Launch a B2C Commerce Channel Expand Click to favorite Looking to drive new digital revenue in only weeks? Learn the 5 seamless steps Commerce Cloud customers take to launch B2C commerce, order management and payments, connected to Marketing Cloud data. * Theater Sales Yes Partner Operations Sales Experience Cloud Sales Cloud Yes 5 Steps to Boost Partner Productivity — and Sales Expand Click to favorite What’s the secret to getting your partners to sell more of your products? Making those partners as productive as possible. From automation to self-service, here are 5 actionable steps you can take. * Theater Sponsors Automation Yes Operations Communications Financial Services Technology Sales Cloud Tableau CRM Analytics Yes 5 Tactics to Avoid Territory Disputes and Account Conflicts Expand Click to favorite Conflicts can occur at any point in the sales process and take up multiple people's time. Learn 5 tactics that high-growth companies use to avoid this common sales challenge with account hierarchies. * Breakout Customer Success Group Customer Success Yes Consultant IT Product Management Success Plans & Professional Services Yes 5 Tips for Launching an Epic Salesforce Implementation Expand Click to favorite As your business adapts to changing markets, so must your Salesforce platform. Join our delivery experts to learn implementation best practices and set your business up for long-term success. * Theater Slack Yes Marketing Slack Yes 5 Tips for Marketers on Getting Started with Slack Expand Click to favorite Marketing is often complex and always cross-functional, but it doesn't have to be hard. Learn how marketers from Salesforce and Slack turn to a digital HQ to plan and execute campaigns. * Theater Sales Yes Finance & Accounting Operations Sales Manufacturing Professional Services Technology Revenue Cloud Sales Cloud Yes 5 Ways Finance Can Reduce Costs and Collect Cash Faster Expand Click to favorite In a time of urgency, the question is no longer "When will we receive the cash?" But rather "How do we get paid on time?" Join us to learn 5 easy steps for automating your collection processes. * Breakout Sales Yes Administrator Operations Sales Sales Cloud Salesforce Platform Yes 5 Ways to Save Costs and Drive Efficiency in Virtual Selling Expand Click to favorite Stop hopping around to engage your prospects and customers. Learn how Salesforce brings sales engagement under one roof, lights up a 360-degree view of your customers, and helps you win more deals. * Theater Commerce Yes Commerce Developer Retail Consumer Goods Commerce Cloud Yes Wednesday, Sep 21 9:00 a.m. Wednesday, Sep 21 3:00 p.m. Tuesday, Sep 20 Tuesday, Sep 20 6 Steps to a Successful Headless Commerce Implementation Expand Click to favorite Implementing a headless architecture is no small feat. This session for business leaders outlines 6 key steps to headless transformation success — bringing people, technology, and processes together. * Theater Developer Yes Yes 6 Tips for Building Reusable Lightning Web Components Expand Click to favorite Join us to learn essential tips and tricks to make your components reusable across your organization and beyond. * Theater Admin Yes Administrator Salesforce Platform Yes 7 Free Apps for the Everyday Admin Expand Click to favorite Salesforce admins match business needs with solutions. Salesforce Labs is here to assist you with employee-built solutions aimed at solving your everyday business challenges for free. * Breakout Sales Yes Administrator Operations Sales Technology Sales Cloud Yes 7 Sales Dashboards Every Leader Needs Expand Click to favorite The data is always talking. It’s up to the sales leader to listen. Discover how Trailblazers are using sales management dashboards to access reliable data and exceed revenue targets. * Theater Salesforce on Salesforce Salesforce on Salesforce Yes Service Experience Cloud Yes 7 Steps to Drive Efficiency with Self-Service Expand Click to favorite Learn how Salesforce redesigned self-service for 150K+ customers and increased self-help success by 20% using our own technology. Plus, get best practices that you can use in your own organization. * Theater Developer Yes Yes 7 Tips for Creating Lightning Web Components for Emails Expand Click to favorite In this session, we will highlight seven best practices to keep in mind as a developer when creating and testing accessible components for email templates. * Breakout Designer Future of Work Yes Administrator Consultant Designer Professional Services Technology Experience Cloud Salesforce Platform Success Plans & Professional Services Yes A Beginner’s Guide to the Salesforce Designer Role Expand Click to favorite Salesforce designers Angela Conway and Katka Vokrinkova share their perspectives as design strategists and UX designers. Learn how they collaborate across project lifecycles and other teams. * Theater Ind: Comms Automation Yes IT Sales Communications Communications Cloud Sales Cloud Yes Accelerate Communications Sales Through Automation Expand Click to favorite Stabilize, simplify, automate. Learn how a CSP is taking action to reinvent and modernize its Salesforce implementation, simplifying processes and driving up sales productivity. * Breakout Partners Equality Yes Partner Other Trailhead Yes Accelerate Company Growth with Talent Partnerships Expand Click to favorite As customer demand for Salesforce 360 grows, so does the need for skilled talent on your team. Hear success stories from leaders who leveraged workforce development orgs to build their practice. * Theater Tableau Data Culture Yes Data Analyst Technology CRM Analytics Yes Accelerate Growth and Success with a Customer 360 View Expand Click to favorite Learn about best practices in breaking down department silos and accessing a single, shared view of customers for actionable insights, better collaboration, and tailored experiences. * Theater Ind: HLS Data Culture Beginner Yes Marketing IT Operations Healthcare & Life Sciences Professional Services Health Cloud Salesforce Platform Yes Accelerate Healthcare and Life Sciences Business Value Expand Click to favorite Learn how to measure the business value of partnering with the Salesforce Healthcare and Life Sciences Professional Services team. Get business value maps and real-world insights. * Theater Sponsors Yes Commerce Sales Service Automotive Communications Healthcare & Life Sciences Communications Cloud Health Cloud Manufacturing Cloud Yes Accelerate Superior Business Outcomes with TCS Crystallus™ Expand Click to favorite Learn how the TCS Crystallus™ Platform on Salesforce blends Industry expertise and the power of the Salesforce Platform to accelerate digital transformation and create exponential business value. * Breakout Sponsors Sustainability Yes Consultant Finance & Accounting Financial Services Salesforce Platform Net Zero Cloud Yes Accelerate the Pathway to ESG Reporting: Capital One & KPMG Expand Click to favorite To support its sustainability goals, Capital One needed a more streamlined way to manage emissions data. Learn about how we created a digital platform to help fast-track sustainability reporting. * Birds of a Feather Tableau Data Culture Yes Administrator Data Analyst Operations Other Sales Cloud Slack Tableau Yes Accelerate Your Data Culture with Tableau Expand Click to favorite In this interactive workshop learn how data culture and Tableau enable organizations to become data-driven. We will inspire you to do more with data using customer examples and product demos. * Theater Ind: FinServ Future of Work Yes Other Financial Services Financial Services Cloud MuleSoft Platform Tableau Yes Accelerating Digital Transformation with Salesforce Expand Click to favorite Digital transformation is becoming table stakes in a world of shifting customer expectations. Join us to hear how insurers utilize Salesforce to help clients and improve metrics that matter. * Theater Tableau Data Culture Yes Purchasing & Procurement Tableau Yes Accelerating Digital Transformation with Data Transformation Expand Click to favorite Learn how companies are using Salesforce to create single, trusted supply-chain management platforms. Improve data visibility and insight, streamline processes, and collaborate with your partners. * Theater Sponsors Automation Yes Administrator Architect Automotive Service Cloud Yes Accelerating the Pre-owned Car Market’s Digital Journey Expand Click to favorite To accelerate SiriusXM through digitalization and serve customers better, it allowed files to be uploaded to Service Cloud. WithSecure provided a safe digital journey, mitigating risks to Salesforce. * Keynote Ind: HLS Automation Yes IT Operations Service Healthcare & Life Sciences Public Sector Retail Health Cloud Marketing Cloud Service Cloud Yes Wednesday, Sep 21 4:00 p.m. Wednesday, Sep 21 Access, AI & Automation: 3 Keys to Unlock Health Equity Expand Click to favorite Learn how to power the business of health to improve care access, drive whole-person engagement, and lower costs with Patient 360. * Breakout Developer Yes Yes Accessibility: Salesforce for Everyone Expand Click to favorite We’ll discuss the importance of accessibility for your organization and your users, and review the steps you can take to meet accessibility requirements. Accessibility isn’t a feature. It’s a mindset. * Theater Ind: Media/Technology Automation Yes Data Analyst IT Operations Media & Entertainment Media Cloud Slack Yes Achieve Agility & Automate Media & Entertainment Processes Expand Click to favorite Media, entertainment & gaming companies are looking for business efficiencies now more than ever. Learn how to use a digital-first, data-driven approach to maximize agility & accelerate monetization. * Theater Marketing Automation Yes Marketing Marketing Cloud Yes Achieve Better Marketing Cloud Message Personalization Expand Click to favorite Learn more about message personalization in Marketing Cloud to enrich customer experiences. Join us to discuss the means and strategies to apply personalization to your brand’s messaging. * Breakout Platform (IT) Automation Beginner Yes Administrator Developer IT Salesforce Platform Yes Achieve Business Value with Automation Expand Click to favorite Everyone talks about what automation can do, but what about the value you get? Learn how one Trailblazer increased operational efficiencies and business productivity by automating on Salesforce. * Theater MuleSoft Integration Yes Partner IT Retail Technology MuleSoft Platform Yes Achieve Customer Success with the MuleSoft Partner Ecosystem Expand Click to favorite Looking to unlock data and drive digital transformation with an ISV solution? Learn how a MuleSoft customer is successfully working with a technology partner solution. * Breakout Ind: Consumer Goods Future of Work Yes Commerce Marketing Operations Manufacturing Retail Consumer Goods Consumer Goods Cloud Marketing Cloud Service Cloud Yes Activate First-Party Data and Create Loyal Consumers Expand Click to favorite Your consumers are looking for unique and tailor-made experiences. Hear from top consumer goods brands on how they are utilizing first-party data to improve marketing ROI and retain key consumers. * Breakout Developer Yes Yes Adapting Your Lightning Web Components App to Work on Mobile Expand Click to favorite Learn how to adapt your Lightning Web Components for mobile and get familiar with the considerations, best practices, and limitations to take into account for creating mobile interfaces. * Theater Sponsors Automation Yes Operations Healthcare & Life Sciences Manufacturing Sales Cloud Salesforce Platform Service Cloud Yes A Day in Your Manufacturing Life with Rootstock Cloud ERP Expand Click to favorite Learn how to extend the value of your Salesforce Platform with ERP that shares common data, workflows, and analytics to keep everyone rowing in the same direction. * Breakout Admin Yes Administrator Salesforce Platform Yes A DevOps Center Customer Success Story Expand Click to favorite Hear how a Salesforce customer has adopted DevOps Center and is using it to improve its productivity and drive consistency, quality, and business value in its release management process. * Theater Admin Yes Administrator Salesforce Platform Yes 5:00 p.m. Tuesday, Sep 20 Tuesday, Sep 20 Admin Karaoke Expand Click to favorite Exactly what it sounds like. Join us in the Admin Theater to sing, cheer on, and enjoy the musical stylings of your fellow attendees. * Keynote Admin Automation Yes Administrator Salesforce Platform Yes 3:00 p.m. Thursday, Sep 22 Thursday, Sep 22 Admin Preview: Winter '23 Release Readiness Live Expand Click to favorite Release Readiness Live is here at Dreamforce. Learn the top features for admins from the Winter ’23 release. Watch live demos and ask your Flow, Permissions, and DevOps Center questions in a live Q&A. * Theater Admin Yes Administrator Salesforce Platform Yes Admins Anonymous: Just Say “No!” Expand Click to favorite Salesforce admins must follow best practices and bring value to their organizations. This interactive session will empower you to prevent users from pressuring you into implementing poor solutions. 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