www.freshworks.com Open in urlscan Pro
18.173.187.11  Public Scan

Submitted URL: https://www.freshworks.com/freshdesk/lp/customer-support-software?utm_source=email-referral&utm_medium=email-referr...
Effective URL: https://www.freshworks.com/freshdesk/lp/customer-support-software/?utm_source=email-referral&utm_medium=email-refer...
Submission: On July 18 via manual from US — Scanned from DE

Form analysis 4 forms found in the DOM

<form id="lang-switch" action="">
  <label for="language-selector-mobile" class="sr-only">Language:</label>
  <select id="language-selector-mobile" class="lang-options">
    <option value="English" lang="en-us" data-link="
  "> English </option>
    <option value="Deutsch" lang="de-de" data-link="
  /de/lp/customer-support-software"> Deutsch </option>
    <option value="Nederlands" lang="nl" data-link="
  /nl"> Nederlands </option>
    <option value="Français" lang="fr" data-link="
  /fr/lp/customer-support-software"> Français </option>
    <option value="Svenska" lang="sv-SE" data-link="
  /se"> Svenska </option>
    <option value="Español (España)" lang="es" data-link="
  /es"> Español (España) </option>
    <option value="Español (América Latina)" lang="es-latam" data-link="
  /latam"> Español (América Latina) </option>
    <option value="Português (Brasil)" lang="pt-br" data-link="
  /br"> Português (Brasil) </option>
    <option value="日本語" lang="ja" data-link="
  /jp/lp/customer-support-software"> 日本語 </option>
    <option value="한국어" lang="ko" data-link="
  /ko/lp/customer-support-software"> 한국어 </option>
    <option value="Italiano" lang="it" data-link="
  /it"> Italiano </option>
    <option value="简体中文" lang="zh-CN" data-link="
  /cn"> 简体中文 </option>
    <option value="ภาษาไทย" lang="th" data-link="
  /th"> ภาษาไทย </option>
    <option value="Tiếng Việt" lang="vi" data-link="
  /vi"> Tiếng Việt </option>
    <option value="Polski" lang="pl" data-link="
  /pl"> Polski </option>
    <option value="繁體中文" lang="zh-HK" data-link="
  /hk"> 繁體中文 </option>
    <option value="Türkçe" lang="tr" data-link="
  /tr"> Türkçe </option>
    <option value="Polski" data-link="https://freshdesk.com.pl">Polski</option>
    <option value="Italiano" data-link="https://freshdesk.it">Italiano</option>
    <option value="中文" data-link="https://freshdesk.hk">中文</option>
    <option value="中文简" data-link="https://cn.freshdesk.com">中文简</option>
    <option value="Pусский" data-link="https://freshdesk.ru">Pусский</option>
    <option value="日本語" data-link="https://freshdesk.jp">日本語</option>
    <option value="العربية" data-link="https://freshdesk.ae">العربية</option>
  </select>
</form>

https://alfred.freshworks.com/v1/fd-failsafe

<form autocomplete="off" class="form-field-container fdesk-signupform " id="form-25345059732615" data-redirect="https://www.freshworks.com/freshdesk/signup/thank-you/" data-cloud-type="" data-plan-id="" data-product="fdesk"
  data-redirect-spam="https://www.freshworks.com/freshdesk/signup/success/" action="https://alfred.freshworks.com/v1/fd-failsafe" data-spam-check-url="https://alfred.freshworks.com/v1/dark-knight"
  data-signup-url="https://aloha.freshworks.com/v2/signup/freshdesk"
  data-signup-regions="{&quot;US&quot;:&quot;https://aloha.freshworks.com/v2/signup/freshdesk&quot;,&quot;EU&quot;:&quot;https://aloha-eu.freshworks.com/v2/signup/freshdesk&quot;,&quot;AU&quot;:&quot;https://aloha-au.freshworks.com/v2/signup/freshdesk&quot;,&quot;IN&quot;:&quot;https://aloha-in.freshworks.com/v2/signup/freshdesk&quot;}"
  data-signup-version="v2" data-academy-registration-url="https://aloha.freshworks.com/v2/signup/freshdesk" data-remind-path="https://freshsignup.freshdesk.com/search_user_domain.json" data-marketplace-product="fmarketer" data-linked-accounts="true"
  data-gtm-vis-recent-on-screen-6997353_313="199" data-gtm-vis-first-on-screen-6997353_313="199" data-gtm-vis-total-visible-time-6997353_313="100" data-gtm-vis-has-fired-6997353_313="1" novalidate="novalidate">
  <input class="fm-list-id hide" name="fm-list-id" value="18000003330" aria-label="fm list id" aria-hidden="true">
  <input style="display:none" class="fm-asset-id" value="3496392" aria-hidden="true" aria-label="fm asset id">
  <input type="hidden" class="custom-inputs type-freshmarketer" name="Sub Product" data-custom-value="Freshdesk Support Desk" data-custom-type="static" aria-label="Sub Product" aria-hidden="true">
  <input type="hidden" class="custom-inputs type-freshmarketer" name="Product" data-custom-value="Freshdesk" data-custom-type="static" aria-label="Product" aria-hidden="true">
  <input type="hidden" class="custom-inputs type-freshmarketer" name="Source" data-custom-value="Inbound" data-custom-type="static" aria-label="Source" aria-hidden="true">
  <input type="hidden" class="custom-inputs type-freshmarketer" name="Marketing Campaign" data-custom-value="Trial Signup" data-custom-type="static" aria-label="Marketing Campaign" aria-hidden="true">
  <input type="hidden" class="custom-inputs type-freshmarketer" name="Campaign" data-custom-value="Trial Signup" data-custom-type="static" aria-label="Campaign" aria-hidden="true">
  <input type="hidden" class="custom-inputs type-freshmarketer" name="Campaign Date" data-custom-value="" data-custom-type="submission_date_var1" aria-label="Campaign Date" aria-hidden="true">
  <fieldset role="none">
    <div class="form-step-single inactive">
      <div class="name-field-wrapper ">
        <div class="name-field">
          <div class="form-field"> <i class="icon-user" aria-hidden="true"></i>
            <input type="text" title="First name" name="first-name" class="first-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required=""
              data-first-name-required="First name is required" id="first-name-23655389083788" aria-labelledby="first-name-23655389083788-label" aria-invalid="false" aria-errormessage="first-name-err-23655389083788" autocomplete="given-name">
            <label id="first-name-23655389083788-label" class="form-placeholder" for="first-name-23655389083788">First name</label>
            <div id="first-name-err-23655389083788" class="error-wrapper" role="alert"></div>
          </div>
        </div>
        <div class="name-field">
          <div class="form-field">
            <input type="text" title="Last name" name="last-name" class="last-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required="" data-last-name-required="Last name is required"
              id="last-name-23655389083788" aria-labelledby="last-name-23655389083788-label" aria-invalid="false" aria-errormessage="last-name-err-23655389083788" autocomplete="family-name">
            <label id="last-name-23655389083788-label" class="form-placeholder" for="last-name-23655389083788">Last name</label>
            <div id="last-name-err-23655389083788" class="error-wrapper" role="alert"></div>
          </div>
        </div>
      </div>
      <div class="form-field "> <i class="icon-email" aria-hidden="true"></i>
        <input type="email" title="Work email" name="email" class="email-form" placeholder=" " required="" data-email-required="Email is required" data-email-invalid="Please enter a valid email address" id="email-23655389083788"
          data-disable-prefill="false" aria-labelledby="email-23655389083788-label" aria-invalid="false" aria-errormessage="email-err-23655389083788" autocomplete="email">
        <label id="email-23655389083788-label" class="form-placeholder" for="email-23655389083788">Work email</label>
        <div id="email-err-23655389083788" class="error-wrapper" role="alert"></div>
      </div>
    </div>
    <div class="form-step-second form-step-single inactive">
      <div class="form-field"> <i class="icon-company" aria-hidden="true"></i>
        <input type="text" title="Company" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" required="" data-company-required="Company is required" id="company-23655389083788" placeholder=" "
          aria-labelledby="company-23655389083788-label" aria-invalid="false" aria-errormessage="company-err-23655389083788">
        <label id="company-23655389083788-label" class="form-placeholder" for="company-23655389083788">Company</label>
        <div id="company-err-23655389083788" class="error-wrapper" role="alert"></div>
      </div>
      <script>
        var domainField = document.getElementsByClassName("form-field-domain");
        if (domainField.length > 0) {
          // Fdesk Domain field removal for all language users
          domainField[0].parentElement.outerHTML = '';
        }
      </script>
      <div class="form-field"> <i class="icon-mobile" aria-hidden="true"></i>
        <input type="text" title="Phone no." name="phone" class="phone-form" data-phone-invalid="Only numbers and hyphen allowed" id="phone-23655389083788" placeholder=" " aria-labelledby="phone-23655389083788-label" aria-invalid="false"
          aria-errormessage="phone-err-23655389083788">
        <label id="phone-23655389083788-label" class="form-placeholder" for="phone-23655389083788">Phone no.</label>
        <div id="phone-err-23655389083788" class="error-wrapper" role="alert"></div>
      </div>
    </div>
  </fieldset>
  <input hidden="" data-err-provider="google" name="USER_CONSENT_FAILED" value="Please try again" aria-label="error provider" aria-hidden="true">
  <input hidden="" data-err-provider="google" name="UNIDENTIFIED_FAILURE" value="Please try again" aria-label="error provider" aria-hidden="true">
  <fieldset role="none" class="">
    <div class="form-step-second form-step-single inactive" aria-hidden="true" tabindex="-1">
      <div class="g-recaptcha" data-sitekey="6Lf_8hEUAAAAAA67Gs-xALQ4dguCFaiAbTtGNgYp"></div>
      <div class="form-field recaptcha">
        <input class="recaptcha-form" name="verify-captcha" data-recaptcha-error="Captcha has failed" value="" type="text" aria-label="verify captcha">
        <div class="error-wrapper"></div>
      </div>
      <input type="submit" value="Sign up for free" class="button button-submit button--solid button--block ">
      <div class="copy_write-text align-center" style="display: none;">
        <p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
      </div>
    </div>
    <div class="form-step-first form-step-second form-step-single">
      <div class="eu-extra-info " style="display: block;">
        <div class="gdpr form-field">
          <div class="checkbox-wrapper">
            <label class="checkbox-control cb col-sm-12 promotional-offers">
              <input type="checkbox" class="cb-type" name="send_promotions" value="true" required="" data-gdpr-consent-error="Please read and check the consent box above" aria-invalid="false" aria-errormessage="send_promotions-err-108138921525952">
              <div class="checkbox-control-indicator" aria-hidden="true"></div>
              <span>I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) </span>
            </label>
            <div id="send_promotions-err-108138921525952" class="error-wrapper" role="alert"></div>
          </div>
        </div>
        <div class="signup-terms">
          <p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
        </div>
      </div>
    </div>
    <input type="hidden" class="google-jwt-token" aria-label="goole jwt token" aria-hidden="true" value="">
    <div class="form-step-first">
      <p class="sub-heading">or</p>
      <div role="button" data-action="goto-step-single" class="button-element button--solid button--block">Sign up with email</div>
      <div class="general-terms-privacy-text">
        <p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
      </div>
    </div>
  </fieldset>
  <fieldset role="none">
    <div class="form-step-first form-step-second form-step-single">
      <div class="hr data-center-line"></div>
      <div id="dataCenter13517365190744">
        <div id="data-center-text-label-dataCenter13517365190744" class="data-center-text align-center label-spacing" style="visibility: visible;">
          <p>Your data&nbsp;will be&nbsp;located in <b data-nearest-center="">Europe</b></p>
          <a role="button" href="javascript:void(0)" data-center-link="" aria-labelledby="data-center-text-label-dataCenter13517365190744"><b>Change</b></a>
        </div>
        <div class="form-field field-dropdown fworks-custom-dropdown active" style="display:none;" aria-hidden="true" tabindex="-1">
          <i class="icon-desk" aria-hidden="true"></i>
          <select title="Data center" id="dataCenter13517365190744-dropdown" name="data-center-dropdown" aria-labelledby="dataCenter13517365190744-dropdown-label" aria-invalid="false" aria-errormessage="dataCenter13517365190744-dropdown-err"
            class="field-fix" style="opacity: 1;">
            <option value="EU">Europe</option>
            <option value="AU">Australia</option>
            <option value="IN">India</option>
            <option value="US">United States</option>
          </select>
          <i class="icon-arrow-down" aria-hidden="true"></i>
          <label id="dataCenter13517365190744-dropdown-label" class="form-placeholder placeholder-fix" for="dataCenter13517365190744-dropdown">Data center</label>
          <div id="dataCenter13517365190744-dropdown-err" class="error-wrapper" role="alert"></div>
        </div>
      </div>
      <script type="text/javascript">
        FW.onLoad('data-center', function(dataCenter) {
          var dataCenterId = '#dataCenter13517365190744';
          dataCenter.init(dataCenterId, 'fdesk', 'cro_signup_experiment_form');
        });
      </script>
    </div>
  </fieldset>
</form>

https://alfred.freshworks.com/v1/fd-failsafe

<form autocomplete="off" class="form-field-container fdesk-bundle-signupform " id="form-25345059733065" data-redirect="https://www.freshworks.com/freshdesk/signup/thank-you/" data-cloud-type="" data-plan-id="" data-product="fdesk"
  data-redirect-spam="https://www.freshworks.com/freshdesk/signup/success/" action="https://alfred.freshworks.com/v1/fd-failsafe" data-spam-check-url="https://alfred.freshworks.com/v1/dark-knight"
  data-signup-url="https://aloha.freshworks.com/v2/signup/bundle/support360"
  data-signup-regions="{&quot;US&quot;:&quot;https://aloha.freshworks.com/v2/signup/bundle/support360&quot;,&quot;EU&quot;:&quot;https://aloha-eu.freshworks.com/v2/signup/bundle/support360&quot;,&quot;AU&quot;:&quot;https://aloha-au.freshworks.com/v2/signup/bundle/support360&quot;,&quot;IN&quot;:&quot;https://aloha-in.freshworks.com/v2/signup/bundle/support360&quot;}"
  data-signup-version="v2" data-academy-registration-url="https://aloha.freshworks.com/v2/signup/bundle/support360" data-remind-path="https://freshsignup.freshdesk.com/search_user_domain.json" data-parent-modal="yes"
  data-parent-modal-id="omnichannel-signup" data-marketplace-product="fmarketer" novalidate="novalidate">
  <input class="fm-list-id hide" name="fm-list-id" value="18000003445" aria-label="fm list id" aria-hidden="true">
  <input style="display:none" class="fm-asset-id" value="3496392" aria-hidden="true" aria-label="fm asset id">
  <input type="hidden" class="custom-inputs type-freshmarketer" name="subproduct" data-custom-value="Freshdesk Omnichannel" data-custom-type="static" aria-label="subproduct" aria-hidden="true">
  <fieldset role="none">
    <div class="form-step-single inactive">
      <div class="name-field-wrapper ">
        <div class="name-field">
          <div class="form-field"> <i class="icon-user" aria-hidden="true"></i>
            <input type="text" title="First name" name="first-name" class="first-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required=""
              data-first-name-required="First name is required" id="first-name-92931885687960" aria-labelledby="first-name-92931885687960-label" aria-invalid="false" aria-errormessage="first-name-err-92931885687960" autocomplete="given-name">
            <label id="first-name-92931885687960-label" class="form-placeholder" for="first-name-92931885687960">First name</label>
            <div id="first-name-err-92931885687960" class="error-wrapper" role="alert"></div>
          </div>
        </div>
        <div class="name-field">
          <div class="form-field">
            <input type="text" title="Last name" name="last-name" class="last-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required="" data-last-name-required="Last name is required"
              id="last-name-92931885687960" aria-labelledby="last-name-92931885687960-label" aria-invalid="false" aria-errormessage="last-name-err-92931885687960" autocomplete="family-name">
            <label id="last-name-92931885687960-label" class="form-placeholder" for="last-name-92931885687960">Last name</label>
            <div id="last-name-err-92931885687960" class="error-wrapper" role="alert"></div>
          </div>
        </div>
      </div>
      <div class="form-field "> <i class="icon-email" aria-hidden="true"></i>
        <input type="email" title="Work email" name="email" class="email-form" placeholder=" " required="" data-email-required="Email is required" data-email-invalid="Please enter a valid email address" id="email-92931885687960"
          data-disable-prefill="false" aria-labelledby="email-92931885687960-label" aria-invalid="false" aria-errormessage="email-err-92931885687960" autocomplete="email">
        <label id="email-92931885687960-label" class="form-placeholder" for="email-92931885687960">Work email</label>
        <div id="email-err-92931885687960" class="error-wrapper" role="alert"></div>
      </div>
    </div>
    <div class="form-step-second form-step-single inactive">
      <div class="form-field"> <i class="icon-company" aria-hidden="true"></i>
        <input type="text" title="Company" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" required="" data-company-required="Company is required" id="company-92931885687960" placeholder=" "
          aria-labelledby="company-92931885687960-label" aria-invalid="false" aria-errormessage="company-err-92931885687960">
        <label id="company-92931885687960-label" class="form-placeholder" for="company-92931885687960">Company</label>
        <div id="company-err-92931885687960" class="error-wrapper" role="alert"></div>
      </div>
      <script>
        var domainField = document.getElementsByClassName("form-field-domain");
        if (domainField.length > 0) {
          // Fdesk Domain field removal for all language users
          domainField[0].parentElement.outerHTML = '';
        }
      </script>
      <div class="form-field"> <i class="icon-mobile" aria-hidden="true"></i>
        <input type="text" title="Phone no." name="phone" class="phone-form" data-phone-invalid="Only numbers and hyphen allowed" id="phone-92931885687960" placeholder=" " aria-labelledby="phone-92931885687960-label" aria-invalid="false"
          aria-errormessage="phone-err-92931885687960">
        <label id="phone-92931885687960-label" class="form-placeholder" for="phone-92931885687960">Phone no.</label>
        <div id="phone-err-92931885687960" class="error-wrapper" role="alert"></div>
      </div>
    </div>
  </fieldset>
  <input hidden="" data-err-provider="google" name="USER_CONSENT_FAILED" value="Please try again" aria-label="error provider" aria-hidden="true">
  <input hidden="" data-err-provider="google" name="UNIDENTIFIED_FAILURE" value="Please try again" aria-label="error provider" aria-hidden="true">
  <fieldset role="none" class="">
    <div class="form-step-second form-step-single inactive" aria-hidden="true" tabindex="-1">
      <div class="g-recaptcha" data-sitekey="6Lf_8hEUAAAAAA67Gs-xALQ4dguCFaiAbTtGNgYp"></div>
      <div class="form-field recaptcha">
        <input class="recaptcha-form" name="verify-captcha" data-recaptcha-error="Captcha has failed" value="" type="text" aria-label="verify captcha">
        <div class="error-wrapper"></div>
      </div>
      <input type="submit" value="Signup for free" class="button button-submit button--solid button--block ">
      <div class="copy_write-text align-center" style="display: none;">
        <p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
      </div>
    </div>
    <div class="form-step-first form-step-second form-step-single">
      <div class="eu-extra-info " style="display: block;">
        <div class="gdpr form-field">
          <div class="checkbox-wrapper">
            <label class="checkbox-control cb col-sm-12 promotional-offers">
              <input type="checkbox" class="cb-type" name="send_promotions" value="true" required="" data-gdpr-consent-error="Please read and check the consent box above" aria-invalid="false" aria-errormessage="send_promotions-err-109828592176745">
              <div class="checkbox-control-indicator" aria-hidden="true"></div>
              <span>I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) </span>
            </label>
            <div id="send_promotions-err-109828592176745" class="error-wrapper" role="alert"></div>
          </div>
        </div>
        <div class="signup-terms">
          <p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
        </div>
      </div>
    </div>
    <input type="hidden" class="google-jwt-token" aria-label="goole jwt token" aria-hidden="true" value="">
    <div class="form-step-first">
      <p class="sub-heading">or</p>
      <div role="button" data-action="goto-step-single" class="button-element button--solid button--block">Sign up with email</div>
      <div class="general-terms-privacy-text">
        <p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
      </div>
    </div>
  </fieldset>
  <fieldset role="none">
    <div class="form-step-first form-step-second form-step-single">
      <div class="hr data-center-line"></div>
      <div id="dataCenter128414969314348">
        <div id="data-center-text-label-dataCenter128414969314348" class="data-center-text align-center label-spacing" style="visibility: visible;">
          <p>Your data&nbsp;will be&nbsp;located in <b data-nearest-center="">Europe</b></p>
          <a role="button" href="javascript:void(0)" data-center-link="" aria-labelledby="data-center-text-label-dataCenter128414969314348"><b>Change</b></a>
        </div>
        <div class="form-field field-dropdown fworks-custom-dropdown active" style="display:none;" aria-hidden="true" tabindex="-1">
          <i class="icon-desk" aria-hidden="true"></i>
          <select title="Location" id="dataCenter128414969314348-dropdown" name="data-center-dropdown" aria-labelledby="dataCenter128414969314348-dropdown-label" aria-invalid="false" aria-errormessage="dataCenter128414969314348-dropdown-err"
            class="field-fix" style="opacity: 1;">
            <option value="EU">Europe</option>
            <option value="AU">Australia</option>
            <option value="IN">India</option>
            <option value="US">United States</option>
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https://alfred.freshworks.com/v1/fd-failsafe

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Text Content

Freshdesk
 * Language: English Deutsch Nederlands Français Svenska Español (España)
   Español (América Latina) Português (Brasil) 日本語 한국어 Italiano 简体中文 ภาษาไทย
   Tiếng Việt Polski 繁體中文 Türkçe Polski Italiano 中文 中文简 Pусский 日本語 العربية
 * FREE TRIAL

Features
 * 
 * Why Freshdesk
 * Omnichannel Support
 * Pricing
 * Recognition
 * Customers


CREATE BETTER CUSTOMER RELATIONSHIPS WITH THE HIGHEST-RATED CUSTOMER SUPPORT
SOFTWARE

BE WHERE YOUR CUSTOMERS ARE 

Provide personalized customer support on email, chat, phone, and social media
right from a single platform from wherever you are - all you need is a laptop or
a cellphone.

OFFER SELF-SERVICE

Publish a branded FAQ portal, set up bots and help widgets to help your
customers and agents find answers instantly. 

 

GATHER INSIGHTS EFFORTLESSLY

Keep tabs on team workload and performance with custom reports and dashboards
that capture data in real-time.

SIGN UP FOR A 21 DAY FREE TRIAL

SIGN UP FOR A 21 DAY FREE TRIAL

SIGN UP FOR A 21 DAY FREE TRIAL

SIGN UP FOR A 21 DAY FREE TRIAL

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WELCOME BACK, <<>>

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products and services. (You can unsubscribe at any time.)


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Your data will be located in Europe

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FRESHDESK IS DESIGNED TO BOOST AGENT-PRODUCTIVITY

 * Context-rich conversations
 * Effortless collaboration
 * Customizable reports



CONTEXT-RICH CONVERSATIONS

Convert customer issues from all channels into trackable tickets that you can
resolve quicly.



EFFORTLESS COLLABORATION

Enable 1:1 or group discussions to collaborate within your team or across other
teams.



CUSTOMIZABLE REPORTS

Customize and build your reports in the way you want them — with absolutely no
coding and minimal effort.




HERE’S WHY BUSINESSES CHOOSE FRESHDESK

EASY TO SET UP

Set up your helpdesk in no time and start supporting your customer with ease.

SIMPLE AND INTUITIVE UI

Freshdesk makes it easy for your team to provide support with no distractions.

TRANSPARENT PRICING

Pricing plan available for teams of all sizes. Zero hidden charges or add-ons.

SIGN UP FOR FREE


DELIGHT CUSTOMERS ACROSS ANY CHANNEL

With Freshdesk Omnichannel you can easily offer great support on phone, chat,
WhatsApp, social media, or any other support channel.

 * Engage on any channelDeliver fast and consistent customer service across
   email, phone, chat, WhatsApp Business, and other social media channels from a
   single view.
 * Boost your agent productivityCut down on manual and repetitive tasks using
   advanced automation rules, and empower your agents to solve complex queries
   and engage in meaningful work.
 * Boost efficiency with AIOur no-code bot builder lets you deploy powerful bots
   that delight customers and reduce your team's workload.




DELIGHT CUSTOMERS ACROSS ANY CHANNEL

With Freshdesk Omnichannel you can easily offer great support on phone, chat,
WhatsApp, social media, or any other support channel.

ENGAGE ON ANY CHANNEL

Deliver fast and consistent customer service across email, phone, chat, WhatsApp
Business, and other social media channels from a single view.



BOOST YOUR AGENT PRODUCTIVITY

Cut down on manual and repetitive tasks using advanced automation rules, and
empower your agents to solve complex queries and engage in meaningful work.



BOOST EFFICIENCY WITH AI

Our no-code bot builder lets you deploy powerful bots that delight customers and
reduce your team's workload.


Go Omnichannel now


LEADING INDUSTRY EXPERTS RECOMMEND FRESHDESK









INTERESTED IN EVALUATING FRESHDESK? CHECK OUT OUR 100% TRANSPARENT PRICING PLANS

 * Support Desk
 * OmnichannelSave up to 50%

SUPPORT DESK COMBINES BEST-IN-CLASS TICKETING, SELF-SERVICE, AND REPORTING.

FREE

Get going for free

$0

Up to 10 agents

 

 

€0

Up to 10 agents

 

 

£0

Up to 10 agents

 

 

₹0

Up to 10 agents

 

 

A$0

Up to 10 agents

 

 

start free trial
 * Integrated ticketing across email and social Convert all email and social
   inquiries into tickets and track, prioritize, and reply using Freshdesk.
 * Ticket Dispatch Categorize, prioritize, and route tickets to the right teams
   by creating your own business rules.
 * Knowledge Base Enable customers to help themselves by finding answers on
   their own.
 * Ticket Trend Report Analyze trends and stay on top of tickets by allocating
   resources at the right time.
 * Out-of-the-box analytics and reporting
 * Choose your data center location
 * Team collaboration
 * 24x7 email support

View details

Hide details

GROWTH

Intuitive, industry-leading support for growing businesses

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

€15

/agent/month, billed annually

€18

/agent/month, billed monthly

£12

/agent/month, billed annually

£15

/agent/month, billed monthly

₹999

/agent/month, billed annually

₹1199

/agent/month, billed monthly

A$25

/agent/month, billed annually

A$30

/agent/month, billed monthly

start free trial

Everything in Free and…

 * Automation Automate follow-ups, escalations, and other tasks using specific
   time and event-based triggers to perform any action of your choice.
 * Collision Detection Know when another agent is viewing/replying to a ticket
   to avoid duplicating each other’s effort.
 * 1000+ marketplace apps Get access to 1000+ apps and extend the capabilities
   of your helpdesk with the Freshworks Marketplace.
 * In-depth helpdesk report
 * SLA management & business hours Set the right expectations with customers and
   agents on the response and resolution timeframes for every ticket in your
   helpdesk, and set the right business hours.
 * Custom Email Server
 * Custom Ticket Views
 * Custom ticket fields & status
 * Custom SSL
 * Easily track time spent by agents on tickets
 * 24x5 phone support

View details

Hide details

PROPOPULAR

Advanced automation for high performance

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

€49

/agent/month, billed annually

€59

/agent/month, billed monthly

£35

/agent/month, billed annually

£42

/agent/month, billed monthly

₹3599

/agent/month, billed annually

₹4299

/agent/month, billed monthly

A$69

/agent/month, billed annually

A$83

/agent/month, billed monthly

Start free trial

Everything in Growth and…

 * Multiple products Up to 5 products
 * Includes up to 5000 Collaborators Invite external agents and third parties
   into Freshdesk to help full-time agents resolve complex customer issues.
 * Round-robin routing Automatically assign tickets to all available agents in a
   group in a circular fashion.
 * Custom Roles Provide or restrict access to your agents at granular levels.
 * Custom Reports and Dashboards Create powerful reports and dashboards unique
   to your business and draw deeper insights from your Freshdesk data.
 * Segment customers for personalized support
 * Customer journey Show agents the solution articles that a customer opened
   before they created a support ticket.
 * Canned forms
 * Manage versions in knowledge base
 * Community forums
 * Extendable API Limits
 * CSAT surveys & reports
 * Multiple SLA policies & business hours Set custom Service Level Agreements
   (SLA) for multiple regions, products and business units to prioritize and
   deliver by suitable deadlines for each requirement.
 * SLA reminder & escalation
 * Multilingual knowledge base Supports 42 languages.
 * Custom apps Extend your support capabilities by building apps customized for
   your business.
 * Average handling Time (AHT)

View details

Hide details

ENTERPRISE

Fully featured with bots for enterprise-level support

$79

/agent/month, billed annually

$95

/agent/month, billed monthly

₹5699

/agent/month, billed annually

₹6899

/agent/month, billed monthly

€79

/agent/month, billed annually

€95

/agent/month, billed monthly

£60

/agent/month, billed annually

£72

/agent/month, billed monthly

A$109

/agent/month, billed annually

A$131

/agent/month, billed monthly

Start free trial

Everything in Pro and…

 * Unlimited products
 * Sandbox Create a secure test environment to try new features and settings in
   Freshdesk without impacting agents or customers.
 * Easily manage agent shifts across time zones
 * Custom objects Create or bring in business-critical data right inside your
   Freshdesk.
 * Assist bot Guide agents through pre-configured steps to help resolve customer
   queries faster. Does not require bot sessions.
 * Email bot Automatically respond to email tickets with relevant solution
   articles. Consumes bot sessions.
 * Audit log Monitor changes and always stay up-to-date on what’s happening with
   your helpdesk. freddy
 * Skill-based routing Match tickets to the agent most skilled in handling
   specific types of issues within the group.
 * Knowledge base approval workflow Track, review, approve, and publish
   knowledge base articles. Freddy
 * Flexible knowledge base hierarchy Categorize articles up to 5 folder levels
   and scale your knowledge base. freddy
 * IP range restriction Increase helpdesk security by allowing certain IP
   addresses to access your portal. freddy
 * Auto-triage Automatically predict basic ticket fields like Type, Priority &
   Group and other custom ticket fields. Freddy
 * Article suggester Let Freddy suggest solution articles to your agents to help
   them respond to tickets faster.
 * Canned response suggester Let Freddy suggest canned responses to help your
   agents respond to tickets faster.
 * AI-powered social signals Use AI to find important tweets and cancel out the
   noise.

View details

Hide details

DELIVER SUPPORT ON ANY CHANNEL WITH FASTER AI-POWERED RESOLUTIONS.

GROWTH OMNICHANNEL

Unified solution with bots & automations for growing businesses

$29

/agent/month, billed annually

$35

/agent/month, billed monthly

€29

/agent/month, billed annually

€35

/agent/month, billed monthly

£25

/agent/month, billed annually

£30

/agent/month, billed monthly

₹1999

/agent/month, billed annually

₹2399

/agent/month, billed monthly

A$45

/agent/month, billed annually

A$54

/agent/month, billed monthly

START Free Trial
 * Email, Social, Messaging, Telephony Channels
 * Includes up to 2000 Bot Sessions/Month A bot session is any unique
   interaction between an end-user and a bot. FREDDY
 * Includes up to 2000 incoming minutes/month Applies to LOCAL incoming calls
   attended on browser in US, Canada, EU, UK and ANZ. Flat rate of USD 0.013/min
   apply once the free minutes are exhausted.
 * Industry bot templates
 * Multilingual chatbots Build your own chatbots to answer questions and guide
   customers through troubleshooting steps for quicker resolution.
 * Chatbot analytics
 * Messaging topics
 * Unified Customer Record
 * Knowledge base Enable customers to help themselves and find answers on their
   own.
 * WhatsApp Business Extend your support capabilities by integrating with the
   top apps on our marketplace
 * Instagram DM
 * Google Business Messages
 * Apple Business Chat
 * LINE Monitor your team’s performance across channels in real-time
 * SMS
 * Community forums
 * Wordpress Get a holistic view of performance across channels and make
   data-driven decisions
 * Shopify Message your customers on apps they use daily
 * Contact management
 * Custom inbox views
 * Global SLAs & business hours
 * FAQs
 * Private notes Add private notes to tickets that are only visible to your
   agents.
 * 1000+ marketplace apps Get access to 1000+ apps and extend the capabilities
   of your helpdesk with the Freshworks Marketplace.
 * Automations Automate follow-ups, escalations, and other tasks using specific
   time and event-based triggers to perform any action of your choice.
 * Choose your data center location
 * Omnichannel dashboard Monitor your team’s performance across channels in
   real-time.
 * Omnichannel analytics Get a holistic view of performance across channels and
   make data-driven decisions.
 * In-depth helpdesk report
 * Custom email server
 * Ticket fields & status
 * Custom SSL
 * 24x7 email support
 * 24x5 phone support

View details

Hide details

PRO OMNICHANNELPOPULAR

Full channel coverage with custom reporting for high performance

$59

/agent/month, billed annually

$71

/agent/month, billed monthly

€59

/agent/month, billed annually

€71

/agent/month, billed monthly

£45

/agent/month, billed annually

£56

/agent/month, billed monthly

₹4299

/agent/month, billed annually

₹5159

/agent/month, billed monthly

A$85

/agent/month, billed annually

A$102

/agent/month, billed monthly

Start trial

Everything in Growth and...

 * Custom reporting & analytics Build reports from scratch and customize them to
   suit your requirements with low code or no code.
 * Multiple SLA policies Set custom Service Level Agreements (SLA) for multiple
   regions, products and business units to prioritize and deliver by suitable
   deadlines for each requirement.
 * Includes up to 5000 collaborators Invite external agents and third parties
   into Freshdesk to help full-time agents resolve complex customer issues.
 * CSAT survey & reports
 * Custom roles & permissions Provide or restrict access to your agents at
   granular levels.
 * Multilingual support Support customers globally by creating solution articles
   in 40+ languages.
 * Omniroute Manage team workloads across multiple support channels, all in one
   place.
 * Includes up to 3000 bot sessions/month A bot session is any unique
   interaction between an end-user and a bot.
 * Includes 3000 local incoming min/month Applies to LOCAL incoming calls
   attended on browser in US, Canada, EU, UK and ANZ. Flat rate of USD 0.013/min
   apply once the free minutes are exhausted. Freddy
 * Omnichannel customer timeline
 * Omnichannel knowledge base
 * 360-degree view of the customer
 * Custom apps Extend your support capabilities by building apps customized for
   your business.
 * Assignment rules Auto-assign chats based on predefined roles.
 * User segmentation
 * Co-browsing Allow for screen sharing and audio chat to further personalize
   support.
 * Multi-product content management
 * Multiple ticket forms
 * Parent-child ticketing Resolve complex issues faster by splitting tickets
   into smaller sub-tickets which can be worked on in parallel.
 * Average handling time (AHT)
 * Extendable API limits
 * 24X5 chat support

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ENTERPRISE OMNICHANNEL

Full channel coverage with AI & bots for enterprise-level support

$99

/agent/month, billed annually

$119

/agent/month, billed monthly

€99

/agent/month, billed annually

€119

/agent/month, billed monthly

£75

/agent/month, billed annually

£90

/agent/month, billed monthly

₹7199

/agent/month, billed annually

₹8699

/agent/month, billed monthly

A$140

/agent/month, billed annually

A$168

/agent/month, billed monthly

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Everything in Pro and...

 * Sandbox Create a secure test environment to try new features and settings in
   Freshdesk without impacting agents or customers.
 * Custom objects Create or bring in business-critical data right inside your
   Freshdesk.
 * Includes up to 5000 bot sessions/month A bot session is any unique
   interaction between an end-user and a bot.
 * Includes 5000 local incoming min/month Applies to LOCAL incoming calls
   attended on browser in US, Canada, EU, UK and ANZ. Flat rate of USD 0.013/min
   apply once the free minutes are exhausted. freddy
 * Email bot Automatically respond to email tickets with relevant solution
   articles. Freddy
 * Assist bot Guide agents through pre-configured steps to help resolve customer
   queries faster. Does not require bot sessions.
 * Voicebot Train the bot with Q&A sets, and deploy on your phone channel. This
   feature is available on request and consumes bot sessions.
 * Speech IVR bot Enable customers to connect with your agents through voice
   commands with a speech-enabled IVR system. freddy
 * Bot reporting freddy
 * Auto-triage Automatically predict basic ticket fields like Type, Priority &
   Group and other custom ticket fields.
 * Omnichannel routing freddy
 * User authentication (JWT)
 * IP range restriction Increase helpdesk security by allowing certain IP
   addresses to access your portal.
 * Skill-based ticket assignment Match tickets to the agent most skilled in
   handling specific types of issues within the group.
 * AI-powered social signals Use AI to find important tweets and cancel out the
   noise.
 * Thank you detector Understand the intent of customer responses to 'resolved'
   or 'closed' tickets to decide if they should be reopened or not.
 * Canned response suggester Let Freddy suggest canned responses to help your
   agents respond to tickets faster.
 * Article suggester Let Freddy suggest solution articles to help your agents
   respond to tickets faster.
 * Advanced ticket scope Choose whether an agent has edit access, or limited
   access, to tickets.
 * Flexible knowledge base hierarchy Categorize articles up to 5 folder levels
   and scale your knowledge base.

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TRUSTED BY 60,000+ CUSTOMERS WORLDWIDE

“Freshdesk was clean and simple to use, responsive and capable of matching our
growth curve. We ran parallel for a month, asked for feedback, and the team
voted unanimously for Freshdesk. It was an easy transition.”

ROBERT EVERETT

Director of IT
Brandt

“We were blown away when we saw Freshdesk. The combination of social, email,
knowledge base, mobile, and gamification all together is what sealed the deal
for us.”

CHARLES COOPER

Director, Technology Support Services
Lesley University

“Freshdesk has helped us become much more efficient. It has provided consistency
in messaging too. It’s not a lot of random voices. It’s a single voice and
someone they recognize.”

PAUL SCHWARTZ

Business Applications Coordinator
Kern High School District

“The desktop application developed internally was a nightmare to manage. There
is no question that implementing Freshdesk has been and continues to be a huge
success for us.”

TYLER NACE

Engineering and Design Services Manager
Kiewit
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