www.freshworks.com
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18.173.187.11
Public Scan
Submitted URL: https://www.freshworks.com/freshdesk/lp/customer-support-software?utm_source=email-referral&utm_medium=email-referr...
Effective URL: https://www.freshworks.com/freshdesk/lp/customer-support-software/?utm_source=email-referral&utm_medium=email-refer...
Submission: On July 18 via manual from US — Scanned from DE
Effective URL: https://www.freshworks.com/freshdesk/lp/customer-support-software/?utm_source=email-referral&utm_medium=email-refer...
Submission: On July 18 via manual from US — Scanned from DE
Form analysis
4 forms found in the DOM<form id="lang-switch" action="">
<label for="language-selector-mobile" class="sr-only">Language:</label>
<select id="language-selector-mobile" class="lang-options">
<option value="English" lang="en-us" data-link="
"> English </option>
<option value="Deutsch" lang="de-de" data-link="
/de/lp/customer-support-software"> Deutsch </option>
<option value="Nederlands" lang="nl" data-link="
/nl"> Nederlands </option>
<option value="Français" lang="fr" data-link="
/fr/lp/customer-support-software"> Français </option>
<option value="Svenska" lang="sv-SE" data-link="
/se"> Svenska </option>
<option value="Español (España)" lang="es" data-link="
/es"> Español (España) </option>
<option value="Español (América Latina)" lang="es-latam" data-link="
/latam"> Español (América Latina) </option>
<option value="Português (Brasil)" lang="pt-br" data-link="
/br"> Português (Brasil) </option>
<option value="日本語" lang="ja" data-link="
/jp/lp/customer-support-software"> 日本語 </option>
<option value="한국어" lang="ko" data-link="
/ko/lp/customer-support-software"> 한국어 </option>
<option value="Italiano" lang="it" data-link="
/it"> Italiano </option>
<option value="简体中文" lang="zh-CN" data-link="
/cn"> 简体中文 </option>
<option value="ภาษาไทย" lang="th" data-link="
/th"> ภาษาไทย </option>
<option value="Tiếng Việt" lang="vi" data-link="
/vi"> Tiếng Việt </option>
<option value="Polski" lang="pl" data-link="
/pl"> Polski </option>
<option value="繁體中文" lang="zh-HK" data-link="
/hk"> 繁體中文 </option>
<option value="Türkçe" lang="tr" data-link="
/tr"> Türkçe </option>
<option value="Polski" data-link="https://freshdesk.com.pl">Polski</option>
<option value="Italiano" data-link="https://freshdesk.it">Italiano</option>
<option value="中文" data-link="https://freshdesk.hk">中文</option>
<option value="中文简" data-link="https://cn.freshdesk.com">中文简</option>
<option value="Pусский" data-link="https://freshdesk.ru">Pусский</option>
<option value="日本語" data-link="https://freshdesk.jp">日本語</option>
<option value="العربية" data-link="https://freshdesk.ae">العربية</option>
</select>
</form>
https://alfred.freshworks.com/v1/fd-failsafe
<form autocomplete="off" class="form-field-container fdesk-signupform " id="form-25345059732615" data-redirect="https://www.freshworks.com/freshdesk/signup/thank-you/" data-cloud-type="" data-plan-id="" data-product="fdesk"
data-redirect-spam="https://www.freshworks.com/freshdesk/signup/success/" action="https://alfred.freshworks.com/v1/fd-failsafe" data-spam-check-url="https://alfred.freshworks.com/v1/dark-knight"
data-signup-url="https://aloha.freshworks.com/v2/signup/freshdesk"
data-signup-regions="{"US":"https://aloha.freshworks.com/v2/signup/freshdesk","EU":"https://aloha-eu.freshworks.com/v2/signup/freshdesk","AU":"https://aloha-au.freshworks.com/v2/signup/freshdesk","IN":"https://aloha-in.freshworks.com/v2/signup/freshdesk"}"
data-signup-version="v2" data-academy-registration-url="https://aloha.freshworks.com/v2/signup/freshdesk" data-remind-path="https://freshsignup.freshdesk.com/search_user_domain.json" data-marketplace-product="fmarketer" data-linked-accounts="true"
data-gtm-vis-recent-on-screen-6997353_313="199" data-gtm-vis-first-on-screen-6997353_313="199" data-gtm-vis-total-visible-time-6997353_313="100" data-gtm-vis-has-fired-6997353_313="1" novalidate="novalidate">
<input class="fm-list-id hide" name="fm-list-id" value="18000003330" aria-label="fm list id" aria-hidden="true">
<input style="display:none" class="fm-asset-id" value="3496392" aria-hidden="true" aria-label="fm asset id">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Sub Product" data-custom-value="Freshdesk Support Desk" data-custom-type="static" aria-label="Sub Product" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Product" data-custom-value="Freshdesk" data-custom-type="static" aria-label="Product" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Source" data-custom-value="Inbound" data-custom-type="static" aria-label="Source" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Marketing Campaign" data-custom-value="Trial Signup" data-custom-type="static" aria-label="Marketing Campaign" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Campaign" data-custom-value="Trial Signup" data-custom-type="static" aria-label="Campaign" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Campaign Date" data-custom-value="" data-custom-type="submission_date_var1" aria-label="Campaign Date" aria-hidden="true">
<fieldset role="none">
<div class="form-step-single inactive">
<div class="name-field-wrapper ">
<div class="name-field">
<div class="form-field"> <i class="icon-user" aria-hidden="true"></i>
<input type="text" title="First name" name="first-name" class="first-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required=""
data-first-name-required="First name is required" id="first-name-23655389083788" aria-labelledby="first-name-23655389083788-label" aria-invalid="false" aria-errormessage="first-name-err-23655389083788" autocomplete="given-name">
<label id="first-name-23655389083788-label" class="form-placeholder" for="first-name-23655389083788">First name</label>
<div id="first-name-err-23655389083788" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="name-field">
<div class="form-field">
<input type="text" title="Last name" name="last-name" class="last-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required="" data-last-name-required="Last name is required"
id="last-name-23655389083788" aria-labelledby="last-name-23655389083788-label" aria-invalid="false" aria-errormessage="last-name-err-23655389083788" autocomplete="family-name">
<label id="last-name-23655389083788-label" class="form-placeholder" for="last-name-23655389083788">Last name</label>
<div id="last-name-err-23655389083788" class="error-wrapper" role="alert"></div>
</div>
</div>
</div>
<div class="form-field "> <i class="icon-email" aria-hidden="true"></i>
<input type="email" title="Work email" name="email" class="email-form" placeholder=" " required="" data-email-required="Email is required" data-email-invalid="Please enter a valid email address" id="email-23655389083788"
data-disable-prefill="false" aria-labelledby="email-23655389083788-label" aria-invalid="false" aria-errormessage="email-err-23655389083788" autocomplete="email">
<label id="email-23655389083788-label" class="form-placeholder" for="email-23655389083788">Work email</label>
<div id="email-err-23655389083788" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="form-step-second form-step-single inactive">
<div class="form-field"> <i class="icon-company" aria-hidden="true"></i>
<input type="text" title="Company" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" required="" data-company-required="Company is required" id="company-23655389083788" placeholder=" "
aria-labelledby="company-23655389083788-label" aria-invalid="false" aria-errormessage="company-err-23655389083788">
<label id="company-23655389083788-label" class="form-placeholder" for="company-23655389083788">Company</label>
<div id="company-err-23655389083788" class="error-wrapper" role="alert"></div>
</div>
<script>
var domainField = document.getElementsByClassName("form-field-domain");
if (domainField.length > 0) {
// Fdesk Domain field removal for all language users
domainField[0].parentElement.outerHTML = '';
}
</script>
<div class="form-field"> <i class="icon-mobile" aria-hidden="true"></i>
<input type="text" title="Phone no." name="phone" class="phone-form" data-phone-invalid="Only numbers and hyphen allowed" id="phone-23655389083788" placeholder=" " aria-labelledby="phone-23655389083788-label" aria-invalid="false"
aria-errormessage="phone-err-23655389083788">
<label id="phone-23655389083788-label" class="form-placeholder" for="phone-23655389083788">Phone no.</label>
<div id="phone-err-23655389083788" class="error-wrapper" role="alert"></div>
</div>
</div>
</fieldset>
<input hidden="" data-err-provider="google" name="USER_CONSENT_FAILED" value="Please try again" aria-label="error provider" aria-hidden="true">
<input hidden="" data-err-provider="google" name="UNIDENTIFIED_FAILURE" value="Please try again" aria-label="error provider" aria-hidden="true">
<fieldset role="none" class="">
<div class="form-step-second form-step-single inactive" aria-hidden="true" tabindex="-1">
<div class="g-recaptcha" data-sitekey="6Lf_8hEUAAAAAA67Gs-xALQ4dguCFaiAbTtGNgYp"></div>
<div class="form-field recaptcha">
<input class="recaptcha-form" name="verify-captcha" data-recaptcha-error="Captcha has failed" value="" type="text" aria-label="verify captcha">
<div class="error-wrapper"></div>
</div>
<input type="submit" value="Sign up for free" class="button button-submit button--solid button--block ">
<div class="copy_write-text align-center" style="display: none;">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div class="eu-extra-info " style="display: block;">
<div class="gdpr form-field">
<div class="checkbox-wrapper">
<label class="checkbox-control cb col-sm-12 promotional-offers">
<input type="checkbox" class="cb-type" name="send_promotions" value="true" required="" data-gdpr-consent-error="Please read and check the consent box above" aria-invalid="false" aria-errormessage="send_promotions-err-108138921525952">
<div class="checkbox-control-indicator" aria-hidden="true"></div>
<span>I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) </span>
</label>
<div id="send_promotions-err-108138921525952" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="signup-terms">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
</div>
<input type="hidden" class="google-jwt-token" aria-label="goole jwt token" aria-hidden="true" value="">
<div class="form-step-first">
<p class="sub-heading">or</p>
<div role="button" data-action="goto-step-single" class="button-element button--solid button--block">Sign up with email</div>
<div class="general-terms-privacy-text">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
</fieldset>
<fieldset role="none">
<div class="form-step-first form-step-second form-step-single">
<div class="hr data-center-line"></div>
<div id="dataCenter13517365190744">
<div id="data-center-text-label-dataCenter13517365190744" class="data-center-text align-center label-spacing" style="visibility: visible;">
<p>Your data will be located in <b data-nearest-center="">Europe</b></p>
<a role="button" href="javascript:void(0)" data-center-link="" aria-labelledby="data-center-text-label-dataCenter13517365190744"><b>Change</b></a>
</div>
<div class="form-field field-dropdown fworks-custom-dropdown active" style="display:none;" aria-hidden="true" tabindex="-1">
<i class="icon-desk" aria-hidden="true"></i>
<select title="Data center" id="dataCenter13517365190744-dropdown" name="data-center-dropdown" aria-labelledby="dataCenter13517365190744-dropdown-label" aria-invalid="false" aria-errormessage="dataCenter13517365190744-dropdown-err"
class="field-fix" style="opacity: 1;">
<option value="EU">Europe</option>
<option value="AU">Australia</option>
<option value="IN">India</option>
<option value="US">United States</option>
</select>
<i class="icon-arrow-down" aria-hidden="true"></i>
<label id="dataCenter13517365190744-dropdown-label" class="form-placeholder placeholder-fix" for="dataCenter13517365190744-dropdown">Data center</label>
<div id="dataCenter13517365190744-dropdown-err" class="error-wrapper" role="alert"></div>
</div>
</div>
<script type="text/javascript">
FW.onLoad('data-center', function(dataCenter) {
var dataCenterId = '#dataCenter13517365190744';
dataCenter.init(dataCenterId, 'fdesk', 'cro_signup_experiment_form');
});
</script>
</div>
</fieldset>
</form>
https://alfred.freshworks.com/v1/fd-failsafe
<form autocomplete="off" class="form-field-container fdesk-bundle-signupform " id="form-25345059733065" data-redirect="https://www.freshworks.com/freshdesk/signup/thank-you/" data-cloud-type="" data-plan-id="" data-product="fdesk"
data-redirect-spam="https://www.freshworks.com/freshdesk/signup/success/" action="https://alfred.freshworks.com/v1/fd-failsafe" data-spam-check-url="https://alfred.freshworks.com/v1/dark-knight"
data-signup-url="https://aloha.freshworks.com/v2/signup/bundle/support360"
data-signup-regions="{"US":"https://aloha.freshworks.com/v2/signup/bundle/support360","EU":"https://aloha-eu.freshworks.com/v2/signup/bundle/support360","AU":"https://aloha-au.freshworks.com/v2/signup/bundle/support360","IN":"https://aloha-in.freshworks.com/v2/signup/bundle/support360"}"
data-signup-version="v2" data-academy-registration-url="https://aloha.freshworks.com/v2/signup/bundle/support360" data-remind-path="https://freshsignup.freshdesk.com/search_user_domain.json" data-parent-modal="yes"
data-parent-modal-id="omnichannel-signup" data-marketplace-product="fmarketer" novalidate="novalidate">
<input class="fm-list-id hide" name="fm-list-id" value="18000003445" aria-label="fm list id" aria-hidden="true">
<input style="display:none" class="fm-asset-id" value="3496392" aria-hidden="true" aria-label="fm asset id">
<input type="hidden" class="custom-inputs type-freshmarketer" name="subproduct" data-custom-value="Freshdesk Omnichannel" data-custom-type="static" aria-label="subproduct" aria-hidden="true">
<fieldset role="none">
<div class="form-step-single inactive">
<div class="name-field-wrapper ">
<div class="name-field">
<div class="form-field"> <i class="icon-user" aria-hidden="true"></i>
<input type="text" title="First name" name="first-name" class="first-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required=""
data-first-name-required="First name is required" id="first-name-92931885687960" aria-labelledby="first-name-92931885687960-label" aria-invalid="false" aria-errormessage="first-name-err-92931885687960" autocomplete="given-name">
<label id="first-name-92931885687960-label" class="form-placeholder" for="first-name-92931885687960">First name</label>
<div id="first-name-err-92931885687960" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="name-field">
<div class="form-field">
<input type="text" title="Last name" name="last-name" class="last-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required="" data-last-name-required="Last name is required"
id="last-name-92931885687960" aria-labelledby="last-name-92931885687960-label" aria-invalid="false" aria-errormessage="last-name-err-92931885687960" autocomplete="family-name">
<label id="last-name-92931885687960-label" class="form-placeholder" for="last-name-92931885687960">Last name</label>
<div id="last-name-err-92931885687960" class="error-wrapper" role="alert"></div>
</div>
</div>
</div>
<div class="form-field "> <i class="icon-email" aria-hidden="true"></i>
<input type="email" title="Work email" name="email" class="email-form" placeholder=" " required="" data-email-required="Email is required" data-email-invalid="Please enter a valid email address" id="email-92931885687960"
data-disable-prefill="false" aria-labelledby="email-92931885687960-label" aria-invalid="false" aria-errormessage="email-err-92931885687960" autocomplete="email">
<label id="email-92931885687960-label" class="form-placeholder" for="email-92931885687960">Work email</label>
<div id="email-err-92931885687960" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="form-step-second form-step-single inactive">
<div class="form-field"> <i class="icon-company" aria-hidden="true"></i>
<input type="text" title="Company" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" required="" data-company-required="Company is required" id="company-92931885687960" placeholder=" "
aria-labelledby="company-92931885687960-label" aria-invalid="false" aria-errormessage="company-err-92931885687960">
<label id="company-92931885687960-label" class="form-placeholder" for="company-92931885687960">Company</label>
<div id="company-err-92931885687960" class="error-wrapper" role="alert"></div>
</div>
<script>
var domainField = document.getElementsByClassName("form-field-domain");
if (domainField.length > 0) {
// Fdesk Domain field removal for all language users
domainField[0].parentElement.outerHTML = '';
}
</script>
<div class="form-field"> <i class="icon-mobile" aria-hidden="true"></i>
<input type="text" title="Phone no." name="phone" class="phone-form" data-phone-invalid="Only numbers and hyphen allowed" id="phone-92931885687960" placeholder=" " aria-labelledby="phone-92931885687960-label" aria-invalid="false"
aria-errormessage="phone-err-92931885687960">
<label id="phone-92931885687960-label" class="form-placeholder" for="phone-92931885687960">Phone no.</label>
<div id="phone-err-92931885687960" class="error-wrapper" role="alert"></div>
</div>
</div>
</fieldset>
<input hidden="" data-err-provider="google" name="USER_CONSENT_FAILED" value="Please try again" aria-label="error provider" aria-hidden="true">
<input hidden="" data-err-provider="google" name="UNIDENTIFIED_FAILURE" value="Please try again" aria-label="error provider" aria-hidden="true">
<fieldset role="none" class="">
<div class="form-step-second form-step-single inactive" aria-hidden="true" tabindex="-1">
<div class="g-recaptcha" data-sitekey="6Lf_8hEUAAAAAA67Gs-xALQ4dguCFaiAbTtGNgYp"></div>
<div class="form-field recaptcha">
<input class="recaptcha-form" name="verify-captcha" data-recaptcha-error="Captcha has failed" value="" type="text" aria-label="verify captcha">
<div class="error-wrapper"></div>
</div>
<input type="submit" value="Signup for free" class="button button-submit button--solid button--block ">
<div class="copy_write-text align-center" style="display: none;">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div class="eu-extra-info " style="display: block;">
<div class="gdpr form-field">
<div class="checkbox-wrapper">
<label class="checkbox-control cb col-sm-12 promotional-offers">
<input type="checkbox" class="cb-type" name="send_promotions" value="true" required="" data-gdpr-consent-error="Please read and check the consent box above" aria-invalid="false" aria-errormessage="send_promotions-err-109828592176745">
<div class="checkbox-control-indicator" aria-hidden="true"></div>
<span>I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) </span>
</label>
<div id="send_promotions-err-109828592176745" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="signup-terms">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
</div>
<input type="hidden" class="google-jwt-token" aria-label="goole jwt token" aria-hidden="true" value="">
<div class="form-step-first">
<p class="sub-heading">or</p>
<div role="button" data-action="goto-step-single" class="button-element button--solid button--block">Sign up with email</div>
<div class="general-terms-privacy-text">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
</fieldset>
<fieldset role="none">
<div class="form-step-first form-step-second form-step-single">
<div class="hr data-center-line"></div>
<div id="dataCenter128414969314348">
<div id="data-center-text-label-dataCenter128414969314348" class="data-center-text align-center label-spacing" style="visibility: visible;">
<p>Your data will be located in <b data-nearest-center="">Europe</b></p>
<a role="button" href="javascript:void(0)" data-center-link="" aria-labelledby="data-center-text-label-dataCenter128414969314348"><b>Change</b></a>
</div>
<div class="form-field field-dropdown fworks-custom-dropdown active" style="display:none;" aria-hidden="true" tabindex="-1">
<i class="icon-desk" aria-hidden="true"></i>
<select title="Location" id="dataCenter128414969314348-dropdown" name="data-center-dropdown" aria-labelledby="dataCenter128414969314348-dropdown-label" aria-invalid="false" aria-errormessage="dataCenter128414969314348-dropdown-err"
class="field-fix" style="opacity: 1;">
<option value="EU">Europe</option>
<option value="AU">Australia</option>
<option value="IN">India</option>
<option value="US">United States</option>
</select>
<i class="icon-arrow-down" aria-hidden="true"></i>
<label id="dataCenter128414969314348-dropdown-label" class="form-placeholder placeholder-fix" for="dataCenter128414969314348-dropdown">Location</label>
<div id="dataCenter128414969314348-dropdown-err" class="error-wrapper" role="alert"></div>
</div>
</div>
<script type="text/javascript">
FW.onLoad('data-center', function(dataCenter) {
var dataCenterId = '#dataCenter128414969314348';
dataCenter.init(dataCenterId, 'fdesk', 'cro_signup_experiment_form');
});
</script>
</div>
</fieldset>
</form>
https://alfred.freshworks.com/v1/fd-failsafe
<form autocomplete="off" class="form-field-container fdesk-signupform " id="form-23655389084236" data-redirect="https://www.freshworks.com/freshdesk/signup/thank-you/" data-cloud-type="" data-plan-id="" data-product="fdesk"
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Freshdesk * Language: English Deutsch Nederlands Français Svenska Español (España) Español (América Latina) Português (Brasil) 日本語 한국어 Italiano 简体中文 ภาษาไทย Tiếng Việt Polski 繁體中文 Türkçe Polski Italiano 中文 中文简 Pусский 日本語 العربية * FREE TRIAL Features * * Why Freshdesk * Omnichannel Support * Pricing * Recognition * Customers CREATE BETTER CUSTOMER RELATIONSHIPS WITH THE HIGHEST-RATED CUSTOMER SUPPORT SOFTWARE BE WHERE YOUR CUSTOMERS ARE Provide personalized customer support on email, chat, phone, and social media right from a single platform from wherever you are - all you need is a laptop or a cellphone. OFFER SELF-SERVICE Publish a branded FAQ portal, set up bots and help widgets to help your customers and agents find answers instantly. GATHER INSIGHTS EFFORTLESSLY Keep tabs on team workload and performance with custom reports and dashboards that capture data in real-time. SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL Back WELCOME BACK, <<>> Looks like you already have an account with us. Select an existing account or create a new account. Or Create a new account Change email Try again First name Last name Work email Company Phone no. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) By signing up, I accept the Freshworks Terms of Service and Privacy Notice. or Sign up with email By signing up, I accept the Freshworks Terms of Service and Privacy Notice. Your data will be located in Europe Change EuropeAustraliaIndiaUnited States Data center FRESHDESK IS DESIGNED TO BOOST AGENT-PRODUCTIVITY * Context-rich conversations * Effortless collaboration * Customizable reports CONTEXT-RICH CONVERSATIONS Convert customer issues from all channels into trackable tickets that you can resolve quicly. EFFORTLESS COLLABORATION Enable 1:1 or group discussions to collaborate within your team or across other teams. CUSTOMIZABLE REPORTS Customize and build your reports in the way you want them — with absolutely no coding and minimal effort. HERE’S WHY BUSINESSES CHOOSE FRESHDESK EASY TO SET UP Set up your helpdesk in no time and start supporting your customer with ease. SIMPLE AND INTUITIVE UI Freshdesk makes it easy for your team to provide support with no distractions. TRANSPARENT PRICING Pricing plan available for teams of all sizes. Zero hidden charges or add-ons. SIGN UP FOR FREE DELIGHT CUSTOMERS ACROSS ANY CHANNEL With Freshdesk Omnichannel you can easily offer great support on phone, chat, WhatsApp, social media, or any other support channel. * Engage on any channelDeliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. * Boost your agent productivityCut down on manual and repetitive tasks using advanced automation rules, and empower your agents to solve complex queries and engage in meaningful work. * Boost efficiency with AIOur no-code bot builder lets you deploy powerful bots that delight customers and reduce your team's workload. DELIGHT CUSTOMERS ACROSS ANY CHANNEL With Freshdesk Omnichannel you can easily offer great support on phone, chat, WhatsApp, social media, or any other support channel. ENGAGE ON ANY CHANNEL Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. BOOST YOUR AGENT PRODUCTIVITY Cut down on manual and repetitive tasks using advanced automation rules, and empower your agents to solve complex queries and engage in meaningful work. BOOST EFFICIENCY WITH AI Our no-code bot builder lets you deploy powerful bots that delight customers and reduce your team's workload. Go Omnichannel now LEADING INDUSTRY EXPERTS RECOMMEND FRESHDESK INTERESTED IN EVALUATING FRESHDESK? CHECK OUT OUR 100% TRANSPARENT PRICING PLANS * Support Desk * OmnichannelSave up to 50% SUPPORT DESK COMBINES BEST-IN-CLASS TICKETING, SELF-SERVICE, AND REPORTING. FREE Get going for free $0 Up to 10 agents €0 Up to 10 agents £0 Up to 10 agents ₹0 Up to 10 agents A$0 Up to 10 agents start free trial * Integrated ticketing across email and social Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk. * Ticket Dispatch Categorize, prioritize, and route tickets to the right teams by creating your own business rules. * Knowledge Base Enable customers to help themselves by finding answers on their own. * Ticket Trend Report Analyze trends and stay on top of tickets by allocating resources at the right time. * Out-of-the-box analytics and reporting * Choose your data center location * Team collaboration * 24x7 email support View details Hide details GROWTH Intuitive, industry-leading support for growing businesses $15 /agent/month, billed annually $18 /agent/month, billed monthly €15 /agent/month, billed annually €18 /agent/month, billed monthly £12 /agent/month, billed annually £15 /agent/month, billed monthly ₹999 /agent/month, billed annually ₹1199 /agent/month, billed monthly A$25 /agent/month, billed annually A$30 /agent/month, billed monthly start free trial Everything in Free and… * Automation Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice. * Collision Detection Know when another agent is viewing/replying to a ticket to avoid duplicating each other’s effort. * 1000+ marketplace apps Get access to 1000+ apps and extend the capabilities of your helpdesk with the Freshworks Marketplace. * In-depth helpdesk report * SLA management & business hours Set the right expectations with customers and agents on the response and resolution timeframes for every ticket in your helpdesk, and set the right business hours. * Custom Email Server * Custom Ticket Views * Custom ticket fields & status * Custom SSL * Easily track time spent by agents on tickets * 24x5 phone support View details Hide details PROPOPULAR Advanced automation for high performance $49 /agent/month, billed annually $59 /agent/month, billed monthly €49 /agent/month, billed annually €59 /agent/month, billed monthly £35 /agent/month, billed annually £42 /agent/month, billed monthly ₹3599 /agent/month, billed annually ₹4299 /agent/month, billed monthly A$69 /agent/month, billed annually A$83 /agent/month, billed monthly Start free trial Everything in Growth and… * Multiple products Up to 5 products * Includes up to 5000 Collaborators Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues. * Round-robin routing Automatically assign tickets to all available agents in a group in a circular fashion. * Custom Roles Provide or restrict access to your agents at granular levels. * Custom Reports and Dashboards Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data. * Segment customers for personalized support * Customer journey Show agents the solution articles that a customer opened before they created a support ticket. * Canned forms * Manage versions in knowledge base * Community forums * Extendable API Limits * CSAT surveys & reports * Multiple SLA policies & business hours Set custom Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement. * SLA reminder & escalation * Multilingual knowledge base Supports 42 languages. * Custom apps Extend your support capabilities by building apps customized for your business. * Average handling Time (AHT) View details Hide details ENTERPRISE Fully featured with bots for enterprise-level support $79 /agent/month, billed annually $95 /agent/month, billed monthly ₹5699 /agent/month, billed annually ₹6899 /agent/month, billed monthly €79 /agent/month, billed annually €95 /agent/month, billed monthly £60 /agent/month, billed annually £72 /agent/month, billed monthly A$109 /agent/month, billed annually A$131 /agent/month, billed monthly Start free trial Everything in Pro and… * Unlimited products * Sandbox Create a secure test environment to try new features and settings in Freshdesk without impacting agents or customers. * Easily manage agent shifts across time zones * Custom objects Create or bring in business-critical data right inside your Freshdesk. * Assist bot Guide agents through pre-configured steps to help resolve customer queries faster. Does not require bot sessions. * Email bot Automatically respond to email tickets with relevant solution articles. Consumes bot sessions. * Audit log Monitor changes and always stay up-to-date on what’s happening with your helpdesk. freddy * Skill-based routing Match tickets to the agent most skilled in handling specific types of issues within the group. * Knowledge base approval workflow Track, review, approve, and publish knowledge base articles. Freddy * Flexible knowledge base hierarchy Categorize articles up to 5 folder levels and scale your knowledge base. freddy * IP range restriction Increase helpdesk security by allowing certain IP addresses to access your portal. freddy * Auto-triage Automatically predict basic ticket fields like Type, Priority & Group and other custom ticket fields. Freddy * Article suggester Let Freddy suggest solution articles to your agents to help them respond to tickets faster. * Canned response suggester Let Freddy suggest canned responses to help your agents respond to tickets faster. * AI-powered social signals Use AI to find important tweets and cancel out the noise. View details Hide details DELIVER SUPPORT ON ANY CHANNEL WITH FASTER AI-POWERED RESOLUTIONS. GROWTH OMNICHANNEL Unified solution with bots & automations for growing businesses $29 /agent/month, billed annually $35 /agent/month, billed monthly €29 /agent/month, billed annually €35 /agent/month, billed monthly £25 /agent/month, billed annually £30 /agent/month, billed monthly ₹1999 /agent/month, billed annually ₹2399 /agent/month, billed monthly A$45 /agent/month, billed annually A$54 /agent/month, billed monthly START Free Trial * Email, Social, Messaging, Telephony Channels * Includes up to 2000 Bot Sessions/Month A bot session is any unique interaction between an end-user and a bot. FREDDY * Includes up to 2000 incoming minutes/month Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted. * Industry bot templates * Multilingual chatbots Build your own chatbots to answer questions and guide customers through troubleshooting steps for quicker resolution. * Chatbot analytics * Messaging topics * Unified Customer Record * Knowledge base Enable customers to help themselves and find answers on their own. * WhatsApp Business Extend your support capabilities by integrating with the top apps on our marketplace * Instagram DM * Google Business Messages * Apple Business Chat * LINE Monitor your team’s performance across channels in real-time * SMS * Community forums * Wordpress Get a holistic view of performance across channels and make data-driven decisions * Shopify Message your customers on apps they use daily * Contact management * Custom inbox views * Global SLAs & business hours * FAQs * Private notes Add private notes to tickets that are only visible to your agents. * 1000+ marketplace apps Get access to 1000+ apps and extend the capabilities of your helpdesk with the Freshworks Marketplace. * Automations Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice. * Choose your data center location * Omnichannel dashboard Monitor your team’s performance across channels in real-time. * Omnichannel analytics Get a holistic view of performance across channels and make data-driven decisions. * In-depth helpdesk report * Custom email server * Ticket fields & status * Custom SSL * 24x7 email support * 24x5 phone support View details Hide details PRO OMNICHANNELPOPULAR Full channel coverage with custom reporting for high performance $59 /agent/month, billed annually $71 /agent/month, billed monthly €59 /agent/month, billed annually €71 /agent/month, billed monthly £45 /agent/month, billed annually £56 /agent/month, billed monthly ₹4299 /agent/month, billed annually ₹5159 /agent/month, billed monthly A$85 /agent/month, billed annually A$102 /agent/month, billed monthly Start trial Everything in Growth and... * Custom reporting & analytics Build reports from scratch and customize them to suit your requirements with low code or no code. * Multiple SLA policies Set custom Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement. * Includes up to 5000 collaborators Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues. * CSAT survey & reports * Custom roles & permissions Provide or restrict access to your agents at granular levels. * Multilingual support Support customers globally by creating solution articles in 40+ languages. * Omniroute Manage team workloads across multiple support channels, all in one place. * Includes up to 3000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. * Includes 3000 local incoming min/month Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted. Freddy * Omnichannel customer timeline * Omnichannel knowledge base * 360-degree view of the customer * Custom apps Extend your support capabilities by building apps customized for your business. * Assignment rules Auto-assign chats based on predefined roles. * User segmentation * Co-browsing Allow for screen sharing and audio chat to further personalize support. * Multi-product content management * Multiple ticket forms * Parent-child ticketing Resolve complex issues faster by splitting tickets into smaller sub-tickets which can be worked on in parallel. * Average handling time (AHT) * Extendable API limits * 24X5 chat support View details Hide details ENTERPRISE OMNICHANNEL Full channel coverage with AI & bots for enterprise-level support $99 /agent/month, billed annually $119 /agent/month, billed monthly €99 /agent/month, billed annually €119 /agent/month, billed monthly £75 /agent/month, billed annually £90 /agent/month, billed monthly ₹7199 /agent/month, billed annually ₹8699 /agent/month, billed monthly A$140 /agent/month, billed annually A$168 /agent/month, billed monthly start trial Everything in Pro and... * Sandbox Create a secure test environment to try new features and settings in Freshdesk without impacting agents or customers. * Custom objects Create or bring in business-critical data right inside your Freshdesk. * Includes up to 5000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. * Includes 5000 local incoming min/month Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted. freddy * Email bot Automatically respond to email tickets with relevant solution articles. Freddy * Assist bot Guide agents through pre-configured steps to help resolve customer queries faster. Does not require bot sessions. * Voicebot Train the bot with Q&A sets, and deploy on your phone channel. This feature is available on request and consumes bot sessions. * Speech IVR bot Enable customers to connect with your agents through voice commands with a speech-enabled IVR system. freddy * Bot reporting freddy * Auto-triage Automatically predict basic ticket fields like Type, Priority & Group and other custom ticket fields. * Omnichannel routing freddy * User authentication (JWT) * IP range restriction Increase helpdesk security by allowing certain IP addresses to access your portal. * Skill-based ticket assignment Match tickets to the agent most skilled in handling specific types of issues within the group. * AI-powered social signals Use AI to find important tweets and cancel out the noise. * Thank you detector Understand the intent of customer responses to 'resolved' or 'closed' tickets to decide if they should be reopened or not. * Canned response suggester Let Freddy suggest canned responses to help your agents respond to tickets faster. * Article suggester Let Freddy suggest solution articles to help your agents respond to tickets faster. * Advanced ticket scope Choose whether an agent has edit access, or limited access, to tickets. * Flexible knowledge base hierarchy Categorize articles up to 5 folder levels and scale your knowledge base. View details Hide details TRUSTED BY 60,000+ CUSTOMERS WORLDWIDE “Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.” ROBERT EVERETT Director of IT Brandt “We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.” CHARLES COOPER Director, Technology Support Services Lesley University “Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.” PAUL SCHWARTZ Business Applications Coordinator Kern High School District “The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.” TYLER NACE Engineering and Design Services Manager Kiewit 1. 2. 3. 4. Sign up for free Request Demo SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL Mit Google anmeldenMit Google anmelden Change email Try again First name Last name Work email Company Phone no. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) By signing up, I accept the Freshworks Terms of Service and Privacy Notice. or Sign up with email By signing up, I accept the Freshworks Terms of Service and Privacy Notice. 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