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Meet Fin, a breakthrough AI bot.

Resolve 50% of your support questions. Instantly.

Learn more

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 * Products
   Help Desk
   
   Get more done faster with our AI-enhanced workspace
   
   AI Chatbot
   
   Dramatically reduce your support volume with our breakthrough AI chatbot
   
   Proactive Support
   
   Get ahead of your support volume with our suite of proactive support tools
   
   Platform
   
   Get all of your tools, data, reporting, and apps working together as one
   
   Messenger and Omnichannel
   Deliver conversational support seamlessly across our Messenger, email, SMS,
   and more
   Extend the platform
   Mobile apps
   Apps and integrations
 * Solutions
   Support
   Reduce costs and boost customer satisfaction with automation-first support
   that frees your team to deliver conversational and proactive support at
   internet scale
   View demo
   Engage
   Onboard, engage, and activate new customers
   Convert
   Convert more site visitors into paying customers—and grow revenue fast
   Industries
   E-commerce
   Financial services
   Education
   Healthcare
   Company size
   Early stage
   Small business
   Mid-market/enterprise
 * Customers
 * Resources
   Customer Support
   Help Center
   Learn how to install, set up, and use Intercom
   Developer Hub
   Integrate with or build apps on top of Intercom
   Community forum
   Meet other users and get the most out of Intercom
   DISCOVER
   Resource library
   See the latest trends, product announcements, and best practices to get ahead
   of the curve
   Blog
   Get thought leadership and news about customer service, marketing, product,
   and more
   Webinars
   Hear insights and best practices from industry experts
   Academy
   Master Intercom with deep-dive courses
   Demo Series
   
   Join our product demo webinars to learn how Intercom can grow your business
   Watch now
 * Pricing

Start free trial
View demo
The only AI customer service solution you need
The only solution that combines an AI chatbot, help desk, and proactive
support—so you can keep costs low, support teams happy, and customers satisfied.
Start free trialView demo
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TRUSTED BY +25,000 BUSINESSES

Help Desk


GET MORE DONE FASTER WITH OUR AI-ENHANCED WORKSPACE

Maximize productivity with one central workspace that connects
your inbox, tickets, and help center.

Learn more about our help desk
AI-enhanced
Omnichannel
Designed for efficiency


MAXIMIZE PRODUCTIVITY WITH THE FASTEST SHARED INBOX

Our shared inbox is AI-enhanced and designed for speed and efficiency—so your
team can work smarter and collaborate faster.


BETTER TICKETS FOR YOUR TEAM AND YOUR CUSTOMERS

Resolve complex issues quickly with tickets optimized for team collaboration and
real-time customer updates.


HELP YOUR CUSTOMERS HELP THEMSELVES

Connect your help center across the whole platform—so your customers can find
the most accurate answers when and where they need them.

> The thing I noticed most about the inbox is the speed. In a test, we saw a 15%
> increase in the number of conversations handled.

Pelle Blarke
International Strategy and Operations Manager, Wolt
AI Chatbot


RESOLVE 50% OF CUSTOMER QUESTIONS. INSTANTLY.

Fin, our breakthrough AI chatbot, uses the most sophisticated AI technology to
deliver safe, accurate answers that resolve customer questions and reduce your
team’s ticket volume instantly.

Learn more about Fin
Dramatically reduce your support volume
Provides safe, trustworthy answers
Solve issues anywhere, any time, in any language (coming soon)


AN AI CHATBOT YOU CAN TRUST

Built-in safeguards ensure Fin answers questions based solely on your support
content. No misleading answers. No off-topic conversations.


SEAMLESS HUMAN HANDOFF

Fin can triage complex problems and pass them to your human support teams
without interruption—so your customers get the best possible experience.


CONNECT IT ALL WITH WORKFLOWS

Easily build powerful, no-code automations for your customers and your teammates
with Fin, other bots, triggers, conditions, and rules—all in one place.

> Within six days, Fin is successfully resolving 42% of conversations. It’s
> truly surpassed my expectations.

Dane Burgess
Customer Support Director, Linktree
Proactive Support


GIVE CUSTOMERS THE SUPPORT THEY NEED, BEFORE THEY NEED IT

Onboard, educate, and notify your customers with in-context, automated
messages—cutting support volume and keeping customers happy.

Learn more about proactive support
Reduce inbound volume
Increase CSAT
No engineering resources needed


PRODUCT TOURS

Keep new users inside your product—and out of your inbox—using automated,
interactive onboarding.


OUTBOUND MESSAGES

Keep support volume low by letting customers know when issues arise with the
largest selection of message types.


SERIES

Create cohesive targeted message sequences across channels with a no-code visual
builder.

> Self-service and proactive support have helped us reduce inbound conversation
> volume by 20% over the past two years, even as our user base has continued to
> grow.

Christian Parker
Director of Managed Services, TrueCommerce
Messenger and Omnichannel


DELIVER CONVERSATIONAL SUPPORT WHERE IT WORKS BEST FOR YOUR CUSTOMERS

Our messenger supports customers when it's most effective—the moment they need
help in your product. And with email, SMS, and more, they can also pick whatever
channel works best.

Learn more about messenger and omnichannel
Deliver support at the exact right moment
Give your customers more flexibility and control over support channels
A seamless, beautiful customer experience


CUSTOMIZABLE MESSENGER

It's your messenger—so have it match your brand with infinite design options.


CONFIGURABLE EXPERIENCES

Show and hide different content, features—even entire spaces—to create bespoke
messenger experiences.


MOBILE

Bring the messenger to your mobile app with powerful iOS and Android SDKs.


OMNICHANNEL MESSAGING

Support customers using their preferred channel—whether that’s email, SMS,
social, or more.


PHONE

Centralize your phone support using our integrations (with more coming soon).


SWITCH

Reduce phone wait times by letting customers switch to messaging mid-call.

> Intercom powers our customer communications, delivering conversions, customer
> engagement, and personalized support. The messenger is the heart of this
> strategy.

Geronimo Chala
Chief Consumer Officer, Rebag
Platform


A SINGLE, POWERFUL, EASY-TO-USE PLATFORM

Get all your automation, conversations, tickets, customer data, and reporting
working together seamlessly. Maximize team performance by connecting all your
other tools to our platform.

Learn more about the Intercom Platform
Maximize team performance with actionable insights
Stop switching between tools and speed up workflows
See all your data in one place


REPORTING

Understand and improve the performance of your bots and team with flexible and
customizable reports.


CUSTOMER DATA

View, segment, and filter all your customer data—and model it however works best
for your business.


BEHAVIORAL DATA

Craft the best customer support experiences using a complete picture of past
actions.


CUSTOM ACTIONS

Power bots and workflows with live customer data stored in other tools—no
engineering resources required.


APPS AND INTEGRATIONS

Get all your tools working as one—and add more to existing workflows—with 300+
apps.


APIS AND WEBHOOKS

Configure Intercom to work best for you with our easy-to-use APIs and webhooks.

> We have almost all of our support channels integrated into one system, making
> it easy for us to manage our support, as well as take a data-driven approach
> to continuously improving our service.

Oda Skuggedal Wilhelmsen
Nordic Customer Service Manager, Godtlevert

Join the future of customer service
Start free trial
View demo
Sitemap

 * Pricing

 * Use Cases
   
   * Support
   * Engage
   * Convert

 * Company Size
   
   * Mid-Market / Enterprise
   * Small Business
   * Early Stage

 * Industries
   
   * Financial Services
   * E-commerce
   * Education
   * Healthcare

 * Features
   
   * Business Messenger
   * Customizable bots
   * Automated answers
   * Product Tours
   * Outbound Messages
   * Inbox
   * Help Center Articles
   * Apps + Integrations
   * Customer data
   * Live Chat
   * Mobile Apps
   * Mobile Carousels
   * Series
   * Tickets
   * Transactional Messaging
   * Surveys
   * Switch
   * SMS

 * Resources
   
   * Blog
   * Watch a Demo
   * Glossary
   * Academy
   * Webinars
   * Product Changes
   * App Store
   * Docs
   * Developers
   * Status
   * Security
   * Books and Guides
   * Support ROI Calculator
   * Services

 * Company
   
   * About
   * Customers
   * Community Forum
   * Careers
   * Newsroom
   * App Partner Program
   * Service Partner Program
   * Contact Us
   * Terms
   * Privacy

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 * English (United States)
 * German
 * Spanish
 * French
 * Portuguese (Brazil)

 * Terms
 * Privacy
 * Status
 * Security

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