help.gong.io Open in urlscan Pro
104.18.21.218  Public Scan

Submitted URL: https://links.gong.io/MTg1LVZDUi02ODIAAAGV4t9c_nYuBrDaG1pat-sluLjJkMd_fLfMgDWDo2MM4TcVop2N5wHWZP-yYFGlCq8S5S5i6Eg=
Effective URL: https://help.gong.io/docs/activity-feed?mkt_tok=MTg1LVZDUi02ODIAAAGV4t9c_v-GYJhHcJUDOLwwHpuLXNjexevDHMedJf94QLmTu3amU...
Submission: On September 30 via api from US — Scanned from CA

Form analysis 2 forms found in the DOM

<form>
  <div class="infoBox">Changing your password will log you out immediately. Use the new password to log back in.</div>
  <div class="mb-3"><label>Current password</label> <input type="password" class="form-control" id="currentPassword" name="currentPassword">
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<form id="reader_update_form">
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  <div class="text-right"><button class="updateEmail btn-primary" id="profile_update">Update</button>
    <div class="update-email-logout"><a href="/Account/Logout" class="btn-primary">Logout</a></div>
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</form>

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Using GongEngageWorking with EngageTo-dos
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 * New to Gong
   * Welcome to Gong!
     * Welcome to Gong
     * What does Gong do?
     * Who uses Gong?
     * What languages are supported in Gong?
     * Collaborate with your team
     * Learn in the Academy
   * Meet Gong
     * Intro to the call page
     * Intro to the homepage
     * Intro to Conversations
     * Intro to Deals
     * Intro to the Activity feed
     * Intro to the account page
     * Intro to Coaching
     * Intro to Insights
     * Intro to Activity
     * Intro to the libraries
     * Intro to search
     * Measuring AI performance at Gong
     * 3rd party and open source attribution and accessibility
   * Managing your Gong account
     * My Profile
     * My Settings
     * My Notifications
     * Sign in to complete your setup
     * Change password
     * Emails from Gong
   * Best practices for onboarding
     * Gong Mastery Series Cheat Sheet
     * Onboarding - Take the First Steps
     * Best practices: New employee onboarding
     * Onboarding Done Right
     * Create Amazing Buddy and Mentor Programs
     * Hit the Ground Running with Engaging Onboarding Activities
     * Best practices: Set up Gong for support teams
 * Using Gong
   * Calls
     * Record calls
       * Record a web conference call
       * Record an impromptu call
       * Prevent or stop a recording
       * Call length limitations
       * Use the Gong consent page
       * Record an internal call
       * Tips for recording calls
       * When calls are on air
       * FAQs for hosting a call recorded by Zoom
       * Schedule a Microsoft Teams call with recording consent
       * Record a call with the native Zoom recorder
       * Record a call in Google Meet
       * Record meetings with the Gong assistant
       * Gong app for Zoom
       * Take notes during a call
       * Ensure your calls are recorded
       * What license do I need in order to enable Zoom Native Recording?
       * Skip codes for unrecorded calls
       * Troubleshooting unrecorded calls
       * Cancel call recording
     * Listen to calls
       * Listen to a call
       * See a call transcript
       * See the Zoom chat
       * Points of interest in a call
       * View slides
       * Call topics
       * How Gong identifies speakers
     * Take action on calls
       * Share a call
       * Create a call snippet
       * Save time with call spotlight
       * Ask anything about a call
       * Translate transcript and spotlight into English
       * Transcribe a call in the correct language
       * Trim a call
       * Rename a call
       * Delete a call
       * Set a call as private
       * Download a call
       * Embed a call in third-party software
       * Associate a call to an account or opportunity
       * Open the account in a third-party app
       * Send a feature request or support ticket directly from a call
     * Manage calls
       * See your calls
       * View upcoming calls
       * View calls with skipped recordings
       * View meetings without scheduled recordings
       * Upload recorded calls
       * How Gong identifies the call owner
       * Change the call owner
       * Create and manage folders
       * Add call and snippets to a folder
       * Create and manage streams
       * Automatically collect calls in streams
       * Download a library folder report
     * Search in Gong
       * Search for calls
       * Save and manage search filters
       * Summary of search results
       * Download call data
       * Search for anything in Gong
   * Engage
     * About Engage
       * Why use Gong Engage?
       * Engage FAQs
     * Setting up Engage to work for you
       * Set up Engage for reps
       * Using templates
       * Using blocks
       * Using variables
       * Using notes
     * Working with Engage
       * Prioritize your accounts
       * To-dos
         * What are to-dos?
         * Gong-recommended to-dos
         * Flow to-dos
         * To-dos created by you
         * Prioritize and action your to-dos
         * Activity feed
       * People
         * Prepare contacts for engagement
         * Mark someone as do not contact
         * Get recommended contacts
       * Deals
         * Stay on top of your deals
         * Update deal information in your CRM from Engage
       * Reach out to prospects and customers
         * Write emails from Gong
         * Manage your emails from Gong
         * Make calls with the Gong dialer
         * Inbound calls
         * Gong's strategies for preventing calls from being flagged as spam
         * Scale your outreach with flows
         * Email sending limits
       * Track performance with Analytics
       * Gong Extension for Google Chrome
   * Deals
     * About deal intelligence
       * About Deal intelligence
       * How we identify red flags
       * About email labels
     * Setup
       * Create and manage deal boards
       * Create and manage playbooks
       * Apply conditional filters
       * Apply opportunity splits
       * Work with opportunity teams
     * Pipeline review
       * Use deal boards
       * Track progress in your playbook
       * Ask anything about a deal, account, or contact
       * Dig into deal activity
       * Stay on top of your deals with warnings
       * Manage email association
       * Review account information
       * Drill into contact info with LinkedIn Sales Navigator
     * Best practices and recipes
       * Assessing deal health
       * Optimize how you study deals
       * Recipe: Focus on deals that need your attention
       * Recipe: Deal board for 'Renewals'
       * Recipe: Deal board for 'Swing deals'
       * Recipe: Deal board for 'Next quarter pipe'
     * Analytics
       * Review win/loss
       * Understand what drives deals
       * Export deal data
     * FAQs and troubleshooting
       * Troubleshooting: Missing activities
       * Troubleshooting: Where's my email?
       * FAQs for deals
       * FAQs for recommended contacts
   * Forecast
     * Setup
       * Best practices
       * 2 recipes for setting up a Renewals board
       * Forecast boards
       * Forecast rollup board (business totals)
       * Upload forecast targets
       * Manage forecast boards
       * Gong Forecast seat and permission profile overview
       * Gong Forecast and your CRM
       * Troubleshooting: Slack notifications for Forecast
     * Forecasting
       * Gong Forecast from A-Z
       * Start using Gong Forecast
       * Reality-based forecasting
       * Know your way around a forecast board
       * Forecast: Update your forecast
       * Forecast reminders
       * About deal likelihood scores
       * Scores optimize your workflows
       * FAQs for deal likelihood scores
       * Missing information in the trend chart
       * Aligning Analytics reports with historical data
     * Analyze
       * See forecast projection
       * See how you're pacing
       * Forecast category changes
       * Monitor forecast accuracy
       * Drill into your forecast numbers
       * Export forecast numbers
       * Monitor forecast trends
       * Forecast analytics dashboards
       * Understanding your funnel
     * Best practices, recipes, and FAQs
       * Recipe: Investigate pipeline and forecast fluctuations
       * Recipe: Cross check your team's forecast
       * Best practices: Accurate forecasting
       * FAQs for forecasting
   * Coaching
     * About Coaching
       * Introduction to coaching
       * Coaching quick start
       * Create and manage scorecards
       * Coaching for account executives
       * Scorecard FAQs
     * Coaching activities
       * Request feedback
       * Add a comment
       * Review a comment
       * Reply to comments in Slack
       * Score a call
       * Mark as "feedback given"
       * About notifications on comments
       * All about scorecards
     * Coaching for managers
       * Coaching for senior managers & enablement
       * Review manager coaching
       * See who's giving feedback
       * What counts as feedback
       * Coaching metrics data
       * Coaching for frontline managers
       * Review your team coaching needs
       * Recipe: Coach reps for maximum deal performance
   * Insights
     * Analyze team performance
     * Filter team stats
     * Export team stats
     * Track adoption of your strategic intiatives
     * Create and edit initiative boards
     * Track adoption and the success of your marketing initiatives
     * Market
     * Troubleshooting insights
   * Mobile
     * Intro to the Gong mobile app
     * Capture mobile calls with Gong Connect
     * Record meetings on mobile
     * Caller trust protocols
     * Listen to calls on your mobile
     * Deals on the go
     * Listen to calls on Apple CarPlay
     * Manage mobile settings
     * Ask anything on mobile
     * Submit your forecast
   * Gong in Salesforce
     * Using the Gong for Salesforce app
     * Access Gong Conversation in Salesforce
     * Values assigned to task fields
     * Reports in Salesforce
     * Dashboards
   * Gong Recruiting
     * Welcome to Gong Recruiting
     * Configuring Gong Recruiting (for admins)
     * Gong Recruiting's key benefits
     * How Gong Recruiting works
     * Interviewing with Gong Recruiting
     * How interviews are identified
     * Gong for talent acquisition teams
 * Configuring Gong
   * Company settings
     * General settings
     * Set the Gong admin email address
     * Primary and alias email address
     * Enable log in to multiple Gong instances
     * Set company default timezone
     * Set fiscal calendar start month
     * Set currency symbol
     * Set spoken languages
     * Set company default notifications
     * Create an internal support page
     * Create call topics
   * Team members, permissions, and workspaces
     * Manage team members
       * About managing team members
       * Plans and seats
       * Add or edit a team member
       * Change settings for a team
       * Make bulk changes to team members
       * Team hierarchy
       * Filter the team member list
       * Actions you can do for team members
     * Provision team members
       * Provisioning team members
       * Provision team members from Okta
       * Provision team members from Salesforce
       * Provision team members from Rippling
       * Provision team members from OneLogin
       * Provision team members from Azure Active Directory
       * Provision team members from a custom source (SCIM)
       * Provision team members manually
       * FAQ for team member provisioning
     * Permission profiles
       * About permission profiles
       * Set up a permission profile
       * Available permission settings
       * Business settings in permission profiles
       * FAQs for permission profiles
     * Workspaces
       * About workspaces
       * Set up a workspace
       * Move calls to another workspace
       * Copy keyword trackers to another workspace
       * Delete a workspace
       * FAQs for workspaces
     * Authentication
       * Set sign in method
       * Set up Okta OpenID Connect authentication
       * Set up OneLogin OpenID Connect authentication
       * Set up SAML SSO authentication (generic)
       * Set up Okta SAML SSO authentication
       * Set up Rippling SAML SSO authentication
       * Set up OneLogin SAML SSO authentication
       * Authentication FAQs
       * Troubleshooting: Logging into Gong with Microsoft Active Directory
   * CRM integrations
     * About CRM integrations
       * CRM integrations
       * Syncing your CRM data to Gong
       * Setting up Auto Context
       * Manage your CRM API integration
       * Disconnect Gong from your CRM
     * Activity association
       * Associate your CRM entities with Gong activities
       * Simulate activity association
       * Manual association
       * 3rd party association
         * About 3rd party association
         * Set up 3rd party association
     * Salesforce integration
       * Setup essentials
         * Key features
         * Set up the integration
         * Salesforce fields the integration user needs access to
         * Connect Gong to Salesforce
       * Import Salesforce data to Gong
         * Configure data import
         * Set import of Salesforce fields
         * Importing formula fields
         * Enable multiple currencies
         * Associating Salesforce accounts and leads to calls
         * Troubleshooting Gong data missing in your CRM
         * FAQs for Salesforce integration
       * Export Gong data to Salesforce
         * Gong for Salesforce app
           * Install Gong for Salesforce
             * Install Gong for Salesforce
             * Accessing the Salesforce API
           * Salesforce configurations
             * Post installation configurations
             * Embed the Gong Player in Salesforce
             * Built-in flows to enrich your Gong data in Salesforce
           * Gong configurations
             * Configure Gong for Salesforce
           * Data model and structure
             * Data model & structure
             * Gong for Salesforce app object fields
           * Manage data
             * Delete large number of conversations
             * Remove empty tracker and topic records
             * Recipe: Create a report correlating trackers to business
               impact/win rate
             * Recipe: Find late stage opportunities where security concerns are
               raised
             * Recipe: Capture stats report
             * Recipe: Additional custom reports
           * Upgrade Gong for Salesforce
             * Upgrade Gong for Salesforce
             * Post upgrade configurations for Gong for Salesforce
           * Uninstall Gong for Salesforce
         * Create tasks or events
           * Export data as Salesforce tasks or events
           * Configure Salesforce tasks or events
           * Setting up Salesforce custom fields
           * Update the contact/lead status based on the Engage flow status
           * Updating existing tasks with a task type
           * Viewing API batch size
         * Troubleshooting
           * Troubleshooting dashboards and reports
           * Troubleshooting export issues
     * HubSpot Integration
       * The benefits of integrating HubSpot and Gong
       * Connect HubSpot to Gong
       * Set import of HubSpot fields
       * Required HubSpot fields that Gong accesses
       * Sync calls and meetings to HubSpot
       * Sync emails to HubSpot
       * Export Engage data
       * Setting up HubSpot custom fields
       * Connect using a HubSpot integration Zap and a webhook
       * FAQs for HubSpot integration
       * Troubleshooting HubSpot integration
     * Dynamics 365 Integration
       * Connect Dynamics 365 to Gong
       * Manage your Dynamics 365 Integration
       * Fields Gong requires access to
   * Reports and troubleshooting
     * Troubleshooting for tech admins
       * Troubleshooting your Salesforce integration
       * Troubleshooting email and calendar import errors
       * Troubleshooting web conferencing
       * Troubleshooting native Zoom recording setup test
       * Troubleshooting telephony system issues
       * Troubleshooting issues in Deals > Pipeline
     * Troubleshooting for business admins
       * Troubleshooting insights
     * Reports
       * Generate a utilization report
       * Create a call status report
       * Activity association report
   * Configure Engage
     * Set up Gong Engage
       * Set up Gong Engage
       * Set up company templates and variables
       * Set up company flows
       * Set up rules for flows
       * Set up email sending limits and unsubscribe links
       * Configure email tracking
     * Set up the Gong Dialer
       * Set up the Gong dialer
       * Enable your team to use the Gong dialer from mobile
       * Set up custom call outcomes
       * Set up trusted calling
       * Gong dialer network connectivity requirements
       * Configure the Dialer recording methods
     * Engage data in your CRM
       * Set up custom flow fields in your CRM
       * Flow statuses in your CRM
       * How Engage data is exported to your CRM
     * Email delivery
       * How admins can set up for successful email delivery
     * Analytics
       * Engage Analytics
       * How recommended contacts work in Engage
       * How does email tracking work?
     * Migration
       * Migrating from Outreach
       * Migrating from Salesloft
   * Data capture, protection, and privacy
     * Connect calendar and email
       * Why you should connect your calendar and email
       * Send a connect reminder to team members
       * What happens after connecting to Gong
       * Remove unwanted emails
       * The flow of email data within Gong
       * FAQs about emails
       * FAQs about email-account matching
       * Integrate Office 365
       * Connect Office 365 company-wide
       * Connect Office 365 user-by-user
       * FAQs about Office 365 mail integration
       * Set up Microsoft Exchange and Outlook 365 (on-premises solutions) to
         work with Gong using automatic invites
       * Set up Microsoft Exchange and Outlook to work with Gong (not
         on-premises solutions)
       * Integrate Google Workspace
       * Connect Google Workspace company-wide
       * Connect Google Workspace user-by-user
       * FAQs about Google Workspace and Office 365 integrations
       * Set up Calendly to work with Gong
     * Web conferencing integrations
       * Web conferencing integrations
       * FAQs for web conferencing
       * Web conferencing providers
       * Turn conferencing providers on or off
       * GoToMeeting integration
       * Google Meet for consent
       * Microsoft Teams for consent
       * Chili Piper integration
       * Webex integration
       * Zoom integration
         * Zoom integration overview
         * Required administrator settings
         * Set up the Zoom integration
         * Native Zoom recording
         * Zoom settings for native Zoom recording
         * Set up Zoom recording with the Gong bot
         * FAQs for Zoom integration with the Gong bot
         * Connect additional Gong instances to a Zoom account
         * Deleting recordings in Zoom
         * FAQs for enabling native Zoom recording
     * Telephony integrations
       * Supported telephony systems
       * Supported dialer features
       * What you need from your telephony provider
       * 8x8
       * Aircall
       * Amazon Connect
       * Salesforce Service Cloud Voice with Amazon connect
       * CallRail
       * Close
       * Dialpad
       * EvolveIP
       * Five9
       * FrontSpin
       * Fuze
       * Genesys Cloud
       * HubSpot (telephony system)
       * inContact
       * Microsoft Teams Phone
       * Natterbox
       * NetSapiens
       * Nextiva
       * Outplay
       * Outreach API
       * RingCentral integration
       * RingDNA
       * Set up for RingDNA for Salesforce v1.60 and above
       * Salesforce Lightning
       * SalesLoft API
       * SalesLoft (Salesforce version)
       * Talkdesk
       * Truly
       * Twilio Flex
       * Velocify
       * Verint
       * VocalIP
       * Vonage Business Communications
       * Vonage Contact Center (formerly NewVoiceMedia)
       * Ytel
       * Zendesk (telephony system)
       * Zoom Phone
       * Zoom Phone (SMS)
       * Uploading calls from a non-integrated telephony system
       * FAQs for telephony
     * Data capture and call recording settings
       * What is Data capture?
       * Define the recording settings
       * Delete a recorded call
       * FAQs about call recording
     * Data protection & privacy
       * Security compliance
       * PCI DSS compliance
       * Create an exclude list for web conference recording
       * Excluding emails from import
       * Public email domains: exclusion list
       * Default terms in email lists
       * Set up for data encryption
       * Delete personal data
       * Encrypt data using your key
       * Enable sharing calls with customers
       * Share folders internally
       * Redact sensitive information
       * What gets redacted?
       * Enable voice identification
       * Data retention policy
       * FAQs for data protection & privacy
       * FAQs for Security, Privacy and Compliance
       * Summary of security features
     * Recording consent
       * About recording consent
       * Add a consent profile
       * Assign a consent profile
       * Edit a consent profile
       * Delete a consent profile
       * About the Gong consent page
       * Consent page link types
       * Associate the consent page with personal meeting link
       * Install the Gong for Google Workspace add-on (domain-wide)
       * Install the Gong for Google Workspace add on (individual)
       * Install the Gong for Outlook add-in (domain-wide)
       * Install the Gong for Outlook add-in (individual)
       * Enable the Gong consent page
       * Changing the consent page settings
       * Enable the audio prompt
       * Using Zoom's recording disclaimer
       * Enable pre-call emails
       * FAQs for recording consent
       * Calculate the consent opt out rate
   * Customizing Gong
     * Trackers
       * Trackers: Overview
       * Create custom smart trackers
       * Out-of-the-box smart trackers
       * Create keyword trackers
       * Add tracker terms to the custom vocabulary
       * Common keyword tracker categories
       * Download keyword trackers
       * Upload keyword trackers
       * Smart tracker FAQs
       * Keyword tracker FAQs
       * Guidelines for building trackers
       * Troubleshooting trackers
       * Troubleshooting: trackers (for business admins)
     * Whisper
       * About Whisper
       * Set up Whisper for call interaction stats
       * FAQs for Whisper for interaction stats
       * Set up Whisper for topics
       * FAQs for Whisper for topics
       * Use Whisper
     * Call categories
       * Add and manage call categories
     * Custom vocabulary
       * When to use custom vocabulary
       * FAQs for custom vocabulary
       * Add a term to the custom vocabulary
     * Automation Rules
       * Introduction to automation rules
       * Create a webhook rule
       * Prepare your receiving application to receive a webhook - JWT header
       * Payload sent to webhooks
       * Create a rule to automatically delete calls
       * Edit a rule
       * FAQs for Gong rules
   * Gong data cloud, integrations, and APIs
     * Gong API
       * What the Gong API provides
       * Receive access to the API
       * Build an app to display content in the Gong email composer
       * Display account data in the Engage Account/Pipeline tabs
     * Gong Data Cloud
       * Exporting Gong data with the Gong data cloud
       * Connect Gong to Snowflake
       * Databricks Configuration
       * BigQuery Configuration
       * Database design
       * Gong database reference
       * Cookbook
       * Integration functionality
     * Integrations with Gong
       * Integrations with Gong
       * Account insights
       * Buyer Intent
       * Contact enrichment
       * Content
       * CRM
       * Custom Microsites
       * Data Visualization & BI
       * Email & Calendar
       * Identity & Provisioning
       * Performance Management
       * Product insights
       * Telephony & Dialer
       * Web Conferencing
       * Workflow & Automation
       * Clari
       * Tonkean
       * Workato
       * Zapier
       * Zendesk
       * Action fields for digital interactions
     * Integration Partners Hub
       * How to use the Gong developers hub
       * Create an app for Gong
       * Set up a sandbox
       * Publish your app
       * Embed a call in third-party software
     * Slack
       * About the Slack integration
       * Connect to Slack
       * Slack scopes used by Gong
       * Slack rules
       * FAQs about the Slack integration
 * What's New
   * Our monthly updates
   * What's new in Gong for Salesforce
   * What's new in Gong data cloud
   * Feature change adaption
     * Aligning saved filters and streams
     * Discover your new call page
   * Technical release notes
     * Release notes
     * Technical change management
       * Task/event change of status



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Activity feed
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 * Contributors
   


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Contents


ACTIVITY FEED

 * 2 minute read
 * Contributors
   

 * Dark
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Article summary



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Thank you for your feedback

> Note
> 
> Working with Gong Engage requires an Engage seat.

> Who's this for? Reps

The Activity feed shows updates on prospect and customer activity to help reps
focus on accounts and contacts showing intent and engagement. Access the
Activity feed at the top right of the To-dos page by clicking on the lightning
bolt.


WHICH EVENTS ARE SHOWN IN THE ACTIVITY FEED?

You’ll see events related to:

 * Contacts from accounts assigned to you in your CRM

 * Leads assigned to you in your CRM

 * Deals you own in your CRM


Coming soon: see events based on your activity, like sending an email or adding
someone to a flow, not just CRM assignment.


I’M NOT SEEING ANY UPDATES IN MY ACTIVITY FEED. WHY NOT?

You may not see any updates here if leads, accounts, or deals in your CRM
haven’t been assigned to you, or if contacts and leads from accounts assigned to
you haven’t had any activity yet. If you don’t have any digital interactions and
it’s possible that leads, accounts, and deals haven’t been assigned to you, talk
to your admin. If they’ve been assigned to you and you still aren’t seeing any
activity, contact Gong support.


ARE THE EVENTS IN THE ACTIVITY FEED LIMITED TO A SPECIFIC TIME FRAME?

Events in the Activity feed are not limited to a specific time frame. You can
scroll through the feed to see any past events.


HOW DO I KNOW WHEN I HAVE NEW UPDATES?

The number of new updates in your Activity feed is indicated by the red number
next to the lightning bolt icon.


These are the types of events you can expect to find in the activity feed:

Event

Definition

Email opened

Someone opened an email sent via Gong or Gmail using the Gong Chrome extension

Link clicked

Someone clicked on a link in an email sent via Gong or Gmail using the Gong
Chrome Extension

Shared call viewed

Someone viewed a shared call

Third party app interactions (digital interactions)

Indicates when prospects interact with third-party apps integrated with Gong,
such as taking a survey or viewing a contract.

See the list of apps that can create digital interactions in Gong. To connect to
these apps, talk to your admin.


VIEW AND REPLY TO EMAILS DIRECTLY FROM THE FEED


CLICK ON AN EMAIL OPEN OR CLICK EVENT TO VIEW THE EMAIL ASSOCIATED WITH THE
EVENT. IF YOU’RE ONE OF THE EMAIL RECIPIENTS, YOU CAN REPLY TO OR FORWARD THE
EMAIL DIRECTLY FROM THE EMAIL ITSELF.





WHAT HAPPENS IF I CHANGE THE TO-DO ASSIGNEE?

If you change the To-do assignee at the top left of the To-dos page to someone
else, your feed will still show only your events, not the events of the new
to-do assignee you selected.















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In this article

 * Which events are shown in the activity feed?
   * I’m not seeing any updates in my Activity feed. Why not?
   * Are the events in the Activity feed limited to a specific time frame?
   * How do I know when I have new updates?
   * View and reply to emails directly from the feed
   * Click on an email open or click event to view the email associated with the
     event. If you’re one of the email recipients, you can reply to or forward
     the email directly from the email itself.
   * 
   * What happens if I change the to-do assignee?






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