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FREQUENTLY ASKED QUESTIONS!
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Is it cheaper to get TV and broadband together?
To keep things fair, we've worked it out so that whether you buy Sky TV and Sky
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savings. When you're a Sky TV and Broadband customer, we keep things simple by
showing your bills all in one place. This way they're easier for you to find and
track.
Which Sky TV packages can I add?
If you're getting Sky TV and Broadband, Sky Entertainment & Netflix Standard
with Ads is included in your subscription. You can choose to add Sky Sports, Sky
Cinema, TNT Sports and Sky Kids as well for even more entertainment.
TERMS AND CONDITIONS
Sky Stream Offer: Offer ends 03/12/2024. New Sky TV customers only. Requires Sky
Stream and Sky Ultimate TV subscription £19pm on 24-month minimum term, £31pm
after on 31-day rolling contract. £26 higher price: based on comparison of offer
price (£19pm for Sky Stream incl. Sky Entertainment and Netflix) with standard
in contract pricing (£26pm for Sky Stream inc. Sky Entertainment and Netflix).
Price and services may change. Upfront fee £0 (usually £20). Requires TV with
HDMI port, Sky Stream Puck and broadband minimum recommended speed 25Mbps. 18+.
UK, CI and IoM residential customers only. Sky Stream Pucks are loaned to you at
no cost and must be returned when they are no longer registered on your account.
Streaming TV account required, manage online at sky.com or via the My Sky app.
Email address required for account login. Includes Netflix Standard with Ads
(RRP £4.99). Netflix Terms of Use Apply.
Sky Stream & Full Fibre 150 Offer: Offer ends 03/12/24. New customers only.
Requires Sky Stream and Full Fibre 150 Broadband. Connects to TV via HDMI.
Selected Fibre areas only. Separate 24-month contracts apply to Sky Broadband
Full Fibre 150 (£19pm), Sky Pay as you Talk (£0pm) and Sky Ultimate TV (£19pm).
Prices may change during contracts. Standard prices apply after 24 months
(currently £40pm for Sky Broadband Full Fibre 150 and £31pm for Sky Ultimate
TV). Includes Netflix Standard with Ads (RRP £4.99). Netflix terms of use apply.
Sky Full Fibre 150: Average download speed: 150Mbps. Speeds vary by location.
All Sky kit is loaned and must be returned at the end of your subscription or
when Sky Stream Pucks are no longer registered on your account. 18+. UK, CI, IoM
only. Terms apply.
Sky Glass Offer: Offer ends 03/12/2024. New Sky TV customers only. £14pm for 43”
Sky Glass on 48m interest free loan. Upfront payment from £20. Requires Sky
Ultimate TV subscription £19pm on 24-month minimum term, £31pm after on 31-day
rolling contract. £26 higher price: based on comparison of offer price (£19pm
Sky Entertainment and Netflix) with standard in contract pricing (£26pm Sky
Entertainment and Netflix). Prices may change during this term. Subject to
status and credit check. All content streamed via broadband, minimum speed of
25mbps recommended. Sky Broadband & Mobile device: Get a 25GB data plan for £1 a
month, when bought with a device for Sky Broadband customers purchasing any Sky
Broadband speed. Usually 25GB for £16 a month. Only available for new data
plans. Offer ends 31/07/2024 at 23:59. Customers purchasing a 25GB data plan
with a device during the offer period pay £1 a month for their data. Data offer
lost if you Mix to another plan. Not available with any other offers. Data plan
subject to 12-month minimum term. 18+. Terms apply.
Sky Broadband & Mobile SIMO:Get a 25GB data plan for £1 a month for Sky
Broadband customers purchasing any Sky Broadband speed. Usually 25GB for £16 a
month. Only available for new data plans. Offer ends 31/07/2024 at 23:59.
Customers purchasing a 25GB data plan during the offer period pay £1 a month for
their data. Data offer lost if you Mix to another plan. Not available with any
other offers. Data plan subject to 12-month minimum term. 18+. Terms apply.
Sky Stream & Superfast 80 Offer: New customers only. Requires Sky Stream and
Broadband (min. speed 25Mbps).Connects to TV via HDMI. Selected fibre areas
only. Sky Broadband Superfast 80 provisioned on the fastest sky fibre technology
available in your area. Not available without mobile signal at home or reliant
on landline. Broadband set up fee £0 (usually £19.95), router delivery plus
connection fee £0 (usually £10). Sky Stream set up fee £0 (usually £20).
Separate 24-month contracts for Sky Broadband Superfast 80 (£12pm), Sky Pay as
you Talk (£0pm) and Sky Ultimate TV (£26pm). Non-standard set up may cost extra.
Standard prices apply after 24months (currently £43 for Sky Broadband Superfast
80 and £31 for Sky Stream). Prices may change during 24 month contracts. Sky
Broadband Superfast 80: 61Mbps (download) and 16Mbps (upload). Sky Stream Pucks
are loaned to you at no cost and must be returned when they are no longer
registered on your account. Sky Hub is loaned to you at no cost, it must be
returned at the end of the broadband subscription. Includes Netflix Standard
with Ads (RRP £4.99). Netflix terms of use apply. Subject to status. 18+.
Further terms apply.
Sky Stream & Ultrafast 150 Offer: New customers only. Requires Sky Stream and
Broadband (min. speed 25Mbps).Connects to TV via HDMI. Sky Broadband Ultrafast
available in selected Sky Fibre areas. Not available without mobile signal at
home or reliant on landline. Average speeds: 145Mbps (download) and 27Mbps
(upload). Separate 24-month contracts for Sky Broadband Ultrafast (£12pm), Sky
Pay as you Talk (£0pm) and Sky Ultimate TV (£26pm). Prices may change during
contracts. Standard prices apply after 24 months (currently £43pm for Sky
Ultrafast Broadband and £31 for Sky Ultimate TV). Sky Stream Pucks are loaned to
you at no cost and must be returned when they are no longer registered on your
account. Sky Hub is loaned to you at no cost, it must be returned at the end of
the broadband subscription. Includes Netflix Standard with Ads (RRP £4.99).
Netflix terms of use apply. Subject to status. 18+. Further terms apply.
Sky Stream & Gigafast Offer: New customers only. Requires Sky Stream and
Broadband (min. speed 25Mbps).Connects to TV via HDMI. Sky Gigafast Broadband
available in selected Sky Fibre areas. Not available without mobile signal at
home or reliant on landline. Average speeds: 900Mbps (download) and 90Mbps
(upload). Separate 24-month contracts for Sky Broadband Gigafast (£28pm), Sky
Pay as you Talk (£0pm) and (£26pm). Prices may change during contracts. Standard
prices apply after 24 months (currently £63pm for Sky Gigafast Broadband and £31
for Sky Ultimate TV). Sky Stream Pucks are loaned to you at no cost and must be
returned when they are no longer registered on your account. Sky Hub is loaned
to you at no cost, it must be returned at the end of the broadband subscription.
Includes Netflix Standard with Ads (RRP £4.99). Netflix terms of use apply.
Subject to status. 18+. Further terms apply.
£31 Sky Ultimate TV: Standard set up new customers £20; Existing Q Customers:
£30; Existing Sky+ customers upgrading to Sky Q: up to £49 (call 08007 591 238
to redeem offer) £31pm includes Sky Signature and the Netflix Standard with Ads.
Netflix Standard with Ads for 24 months (£6 extra pm) when joining or
recontracting Sky Signature (£27.50pm). Requires new 24 month minimum term on
Sky Signature. Prices may change during this period. Out of contract price
currently £40pm (Sky Signature: £34pm; Netflix Standard with Ads: £6pm). 31
days' notice to cancel Netflix Standard with Ads. Selection of shows/series
available & varies each month. Requires compatible Sky box connected to
broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 25Mb/s. Netflix
available without new minimum term for Sky Signature by purchasing directly from
Netflix. Subject to status. Upfront payment may be required. General:
Non-standard set-up may cost extra. Weekend set up cost £15 extra. Connect to TV
using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at
the end of the relevant subscription. You own the Sky dish. Prices may vary if
you live in a flat. You must get any consents required (e.g. landlord's). UK,
Channel Islands and Isle of Man residential customers only. Email address
required so we can keep in touch about your services. Further terms apply.
TNT Sports: £30 extra a month, 31-day rolling contract. Cancel anytime. 31 days’
notice required to cancel. Requires a Sky TV subscription (from £36.50 a month)
and Sky Q box. Prices may change during this period. Not available in
conjunction with any other offer or to existing TNT Sports subscribers. UK
Channel Islands and Isle of Man residential customers only. Further terms apply.
Information correct as of 26 March 202
Sky Sports Complete: Ends 08/01/2025. £20 extra a month. 24-monthminimum term.
Thereafter standard monthly pricing applies (currently £35 extra a month for Sky
Q customers, £30 extra for Sky Stream or Sky Glass customers). Prices may change
during this period. Requires a new 24-month minimum term for your Sky TV
subscription (currently £31.50 extra a month for new Sky Q customers, £28 extra
a month for new Sky Stream or Sky Glass). Not available in conjunction with any
other offer or to existing Sky Sports subscribers. UK, Channel Islands and Isle
of Man residential customers only. Further terms apply. Information correct as
of 23/09/2024.
Sky Sports Premier League: £20 extra a month, 31-day rolling contract. Cancel
anytime. 31 days’ notice required to cancel. Requires a Sky TV subscription
(from £36.50 a month) and Sky Q. Prices may change during this period. Not
available in conjunction with any other offer or to existing Sky Sports
subscribers. UK Channel Islands and Isle of Man residential customers only.
Further terms apply. Information correct as of 26 March 2024.
Sky Sports Football: £20 extra a month, 31-day rolling contract. Cancel anytime.
31 days’ notice required to cancel. Requires a Sky TV subscription (from £36.50
a month) and Sky Q. Prices may change during this period. Not available in
conjunction with any other offer or to existing Sky Sports subscribers. UK
Channel Islands and Isle of Man residential customers only. Further terms apply.
Information correct as of 26 March 2024
Prime Video: Requires broadband (min.10mbps), Sky Glass or Sky Q TV subscription
and Prime Video subscription. 18+. See websites for terms.
50% off 25GB for 12 months for Sky Broadband Customers: Data Plan subject to
12-month minimum term. Save up to £96: Based on a saving of £8 a month on 25GB
data plan (usually 25GB for £16 a month, now 25GB for £8 a month) over 12
months. Data offer lost if you Mix to another plan. Not available with any other
offers. 18+. Terms apply.
Superfast 80: Selected fibre areas only. Speeds vary by location. New customers
only. Discount for 24 months on Sky Broadband Superfast 80 (£27 per month (pm)
including line rental) and Sky Pay As You Talk (£0pm). Set-up fee: £0 (Usually
£19.95). New 24-month minimum terms for Sky Broadband and Sky Talk. Standard
prices apply after 24 months (currently £39.50 pm for Sky Broadband Superfast 80
and £0 pm for Sky Pay As You Talk). Prices may change during contract. Offer not
available with any other offers. Sky Broadband Superfast: Average speeds: 61Mbps
(download) and 16Mbps (upload). Subject to status. Upfront payment may be
required. General: Compatible line required; otherwise, £20 connection charge
may apply. Separate 24-month contracts apply to Sky Broadband and Sky Talk. Sky
Hub is loaned to you at no cost and it must be returned at the end of the
broadband subscription. Non-standard set-up may cost extra. Prices may vary if
you live in a flat. You must get any consents required (e.g., landlord’s). UK
residential customers only. Correct at 09/08/2024. Further terms apply.
Sky Broadband Ultrafast: Sky Broadband Ultrafast available in selected Sky Fibre
areas. New Customers Only. All prices include Sky Talk Pay As You Talk (new
24-month minimum term applies). All speeds measured to router (not device).
Wi-Fi performance varies by device and home environment. No traffic management
policy. See sky.com for more details and our Usage Policies. Sky Broadband
Ultrafast: New 24-month min. term. £29 per month (pm) for 24-months (then £43
pm). Prices may change during contract. Set-up fee: £0 (Usually £19.95). Average
speeds: 145Mbps (download) and 27Mbps (upload). Subject to status. Upfront
payment may be required. General: Compatible line required; otherwise £20
connection charge may apply. Separate 24-month contracts apply to Sky Broadband
and Sky Talk. Sky Hub is loaned to you at no cost, it must be returned at the
end of the broadband subscription. UK residential customers only. Calls to Sky
cost 7p per minute plus your provider’s access charge. Calls to Sky contact
centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to
03 numbers cost the same as calls to 01 or 02 numbers and are included in your
calls package. If you don’t have a calls package, charges may apply, check your
provider’s tariff guide. Correct at 09/08/2024. Further terms apply.
Sky Full Fibre 100: Selected Fibre areas only. New Sky Broadband Customers Only.
Non -standard set up may cost extra. Offer not available with any other offer.
Discount for 24 months on Sky Broadband Full Fibre 100 (£27 per month (pm)-
standard price £38/month) including line rental), and Sky Talk Pay as You Talk
(£0pm, )). Set-up fee: £0 (Usually £19.95). New 24-month minimum term for Sky
Broadband Full Fibre 100 and Sky Pay as You Talk. Standard prices apply after 24
months (currently £43pm for Sky Broadband Full Fibre 100). Prices may change
during contract. Average download speed: 100Mbps. Subject to status. See sky.com
for more details, usage policies and to check your speeds. General: Separate
contracts apply to Sky Broadband Superfast and Sky Talk. Prices may vary if you
live in a flat. You must get consent required (e.g., landlord’s). UK, Channel
Islands, and Isle of Man residential customer only. Sky Hub is loaned to you at
no cost. It must be returned at the end of the broadband subscription. Safe
switching, no engineer required for most customers. Excludes customers who need
a new phone or fibre installation at their property. Correct at 09/08/2024.
Further terms apply.
Sky Full Fibre 300: Available to 49% of UK homes. Availability subject to
survey. Not available to customers without a mobile signal at home or reliant on
their landline for emergency services. Sky Talk service provided as Internet
Calls as standard and uses your broadband connection to make calls. Average
speeds: 300Mbps (download) and 40Mbps (upload). Speeds vary by location. Average
download speed shown for fixed line connection to your Hub. Excludes Wi-Fi
performance which varies by device and home environment. General: Subject to
status. Separate 24-month contracts apply to Sky Broadband and Sky Talk.
Standard prices apply after 24 months (currently £43 for Sky Broadband Full
Fibre 300 and £0 for Sky Talk Pay As You Talk. Sky Hub is loaned to you at no
cost, it must be returned at the end of the broadband subscription. Non-standard
set-up may cost extra. Prices may vary if you live in a flat. You must get any
consents required (e.g. landlord’s). UK, Channel Islands, and Isle of Man
residential customers only. Further terms apply.
Sky Broadband Ultrafast+: Sky Broadband Ultrafast+ available in selected Sky
Full Fibre areas. New Customers Only. All prices include Sky Talk Pay As You
Talk (new 24-month min. term applies). All speeds measured to router (not
device). Wi-Fi performance varies by device and home environment. No traffic
management policy. See sky.com for more details and our Usage Policies. Sky
Broadband Ultrafast+: New 24-month min. term. £33 per month (pm) for 24 months
(then £53 pm). Prices may change during contract. Set-up fee: £0 (Usually
£19.95). Average speeds: 500Mbps (download) and 60Mbps (upload). Subject to
status. Upfront payment may be required. General: Compatible line required,
otherwise £20 connection charge may apply. Separate 24-month contracts apply to
Sky Broadband and Sky Talk. Sky Hub is loaned to you at no cost, it must be
returned at the end of the broadband subscription. UK residential customers
only. Calls to Sky cost 7p per minute plus your provider’s access charge. Calls
to Sky contact centres are free for Sky Talk customers. If you’re not with Sky
Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are
included in your calls package. If you don’t have a calls package, charges may
apply, check your provider’s tariff guide. Correct at 08/09/2024. Further terms
apply.
Gigafast: Gigafast: Sky Broadband Gigafast available in selected Sky Full Fibre
areas. New Customers Only. All prices include Sky Talk Pay As You Talk (new
24-month min. term applies). All speeds measured to router (not device). Wi-Fi
performance varies by device and home environment. No traffic management policy.
See sky.com for more details and our Usage Policies. Sky Broadband Gigafast: New
24-month min. term. £43 per month (pm) for 24 months (then £63 pm). Prices may
change during contract. Set-up fee: £0 (Usually £19.95). Average speeds: 900Mbps
(download) and 90Mbps (upload). Subject to status. Upfront payment may be
required. General: Compatible line required, otherwise £20 connection charge may
apply. Separate 24-month contracts apply to Sky Broadband and Sky Talk. Sky Hub
is loaned to you at no cost, it must be returned at the end of the broadband
subscription. UK residential customers only. Calls to Sky cost 7p per minute
plus your provider’s access charge. Calls to Sky contact centres are free for
Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the
same as calls to 01 or 02 numbers and are included in your calls package. If you
don’t have a calls package, charges may apply, check your provider’s tariff
guide. Correct at 08/09/2024. Further terms apply. Correct at 30/07/2024.
Further terms apply. Correct at 03/06/2024. Further terms apply.
UK’s most Popular Broadband Provider: Uswitch Telecom Awards: Winner of UK’s
most Popular Broadband Provider for 2024. See
https://www.uswitch.com/telecoms-awards/
TV Essentials: As you have taken our TV Essentials pack, we need to make some
changes to the standard Sky Q terms and conditions that appear at
https://www.sky.com/help/articles/sky-terms-and-conditions and in your Sky Q
contract booklet. The changes are set out below and should be read alongside the
standard Sky Q terms and conditions. Words and phrases in bold have the meaning
set out in the standard Sky Q terms and conditions. Changes to 'Your contract
for UK residential TV services' whilst you have Sky TV Essentials: • PVR
functionality shall be considered a TV subscription service for the purposes of
your contract and you can disregard all of Clause 8 relating to PVR
functionality. • Clause 14.3 is replaced with the following: "This contract will
continue after your minimum term until it is ended in accordance with this
condition 14." Changes to 'Your contract for Sky Store and Box Office' whilst
you have Sky TV Essentials: • You can disregard Clause 2.6 in its entirety. If
you upgrade from Sky TV Essentials in the future and take a new Sky channel
subscription the changes above shall no longer apply
Sky Cinema Offer: £9pm on 24-month min. term. Requires Sky TV (from £31pm) & Sky
Cinema. New 24-months minimum term for your Sky TV subscription required. Prices
may change during your contract. Thereafter, Sky Cinema standard price applies,
currently £16 per month for Sky Glass or Sky Stream customers or £19 per month
for Sky Q or Sky+ customers on a monthly rolling contract (31 days notice
required to cancel)
More of the latest blockbusters than anywhere else: based on the rolling top 75
box office movies compiled from data provided by Comscore found here
sky.com/bestmovies. Paramount+ set up required, selected content available via
app only. Paramount+ app not available on Sky+ and requires a compatible set-top
box. General: UK Channel Islands and Isle of Man residential customers only.
Information correct at 21st August 2023
Vue Cinema Tickets: Tickets available until 31 December 2025. Maximum of two
standard tickets every month per Sky Cinema customer. Valid for showings from
Sunday to Thursday. Offer not available to customers on a Sky Cinema trial
offer, NOW Cinema Members or to Virgin Media customers. Requires latest version
of MySky app to generate voucher codes. Redeem codes for tickets on myvue.com,
in Vue app or at Vue box office for a 2D admission ticket (Regular Seat, Super
Saver, or Saver) to any Vue Cinema in the UK or ROI. Daily limits apply. First
come, first served. See full list of exclusions and available upgrades here
www.sky.com/vueticketsterms). Upgrade and additional fees are charged by and
payable to Vue. Codes must be redeemed and tickets booked before the end of the
calendar month in which codes are generated, after which they will expire and
cannot be re-activated. Codes may not be used in conjunction with any other
ticket offer. Each voucher code is valid for one ticket only. If you cancel your
Sky Cinema Subscription, your access to this promotion will end when your
subscription ends.
Sky Go: Sky TV customers only. Selected live channels and on demand content
available in line with your Sky TV subscription at no extra cost. UK only.
Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered
compatible devices (content may vary). Some live TV programmes will be
unavailable visit go.sky.com. See compatible device and software requirements.
Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen. Allow up to
24 hours for your account to be activated. Concurrent online viewing on 4
devices. Download selected Sky Go content in the UK only via Wi-Fi. Content
depends on your Sky TV package. Cinema/Sports Pack(s) required to download
movies/sports. 2 downloads per programme. Content deleted from device 48 hours
after viewing starts or no later than 30 days after download.
Sky Protect Smart Home Insurance: Home insurance underwritten by Zurich
Insurance Company Ltd. 18+ Wifi Required. Requires Sky Protect App (excludes
Huawei devices). Cover limits, eligibility criteria and T&Cs apply. £250 correct
April 2023; based on market comparison data. See sky.com/techprices. Save £120
Offer: Offer available to customers getting a quote for Smart Home Insurance
between 12th April - 2nd May 2024. Quotes are valid for 30 days. £5 a month
saving: based on the price the same customer would pay for the equivalent Smart
Home Insurance policy outside the offer period. Premiums are dependent on
individual circumstances and the cover chosen. The policy length of Smart Home
Insurance is 24 months, only available to pay monthly.
Sky’s Bigger Black Friday: 7 products on offer compared to 4 in 2022.
The Batman © 2022 Warner Bros. Ent. All Rights Reserved TM & © DC – Available 2
December. The Amazing Maurice © 2022 Ulysses Filmproduction and Cantilever Media
– Available 16 December. Fantastic Beasts: The Secrets of Dumbledore © 2022
Warner Bros. Ent. All Rights Reserved. Wizarding World™ Publishing Rights © J.K.
Rowling. WIZARDING WORLD and all related characters and elements are trademarks
of and © Warner Bros. Entertainment Inc – Available 25 December. Downton Abbey:
A New Era © 2022 NBCUniversal All Rights Reserved – Available 24 December. Elf ©
2021 Warner Bros. Ent. All rights reserved – Available Now. Top Gun: Maverick ©
2022 Par. Pics - Available to stream from 22 December.
Subject to status. Upfront payment may be required. Prices may go up during your
subscription. Non-standard set-up may cost extra. Prices may vary if you live in
a flat. Sky functionality requires two satellite feeds. You must get any
consents required (e.g. landlord's).
Sky home page © 2024 Sky UK
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