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PRIVACY POLICY
PRIMEPAY ONLINE PRIVACY POLICY AND INFORMATION SECURITY STATEMENT.
At PrimePay we appreciate your concerns about privacy and confidentiality. Our
clients have trusted us with their payroll needs since 1986, and it is important
for us to maintain a high level of integrity. We want you to understand how we
protect your privacy and some of the technological measures we take to protect
your personal and business information.
INFORMATION COLLECTION
With few exceptions, the information of yours that we collect or handle is
information that you give us so that we can provide the services you desire from
PrimePay, such as employee and payroll data. In addition, certain services may
require us to request a standard credit report on your business from a credit
reporting agency or specific credit references. In some instances you may
contact PrimePay on our website, or PrimePay may contact you, as a result of a
referral from a co-branded business partner who may supply us with limited
contact information pursuant to a national program offering special benefits to
you. In other cases, we may get your publicly available contact information from
sources such as the Internet, professional or business organizations, or the
Yellow Pages, or as a result of a personal referral from your accountant or
bookkeeper, from another PrimePay client or from any other person. Finally, our
website may retain certain personally identifiable or non-personal information
from visitors to the site for internal maintenance and research purposes, which
is discussed more fully below.
GENERAL PRIVACY POLICY
Practically all of the services PrimePay provides you (our "client") involve the
handling or processing of your contact information, employee compensation,
withholding and benefits data, and in many cases individual client and employee
banking or health information that you or your employees disclose to us under a
service or other agreement providing an obligation of confidentiality on
PrimePay’s part. It is also possible that, during the course of performing our
services, talking to you, visiting your offices, or receiving information or
communications from you over the Internet, we may encounter other business,
employee or employee dependent information relating to your business or your
employees of a nature and under circumstances such that a reasonable person
would understand such information to be proprietary or confidential. For
purposes of this Statement we will refer to all of this information,
collectively, as "Client Information." We understand how sensitive this
information is to you and are committed to protecting it and safeguarding your
privacy.
Subject to the exceptions listed below, PrimePay will safeguard your Client
Information with the same level of care and diligence with which we safeguard
our own confidential information (which is never less than a reasonable level of
care). All PrimePay employees are subject to a strict Confidentiality and
Non-Disclosure Agreement and all understand that it can and will be strictly
enforced. PrimePay is committed to handling your Client Information with high
standards of information security (discussed below) and will take reasonable
technical, physical and operational precautions to protect your data and other
Client Information. PrimePay does not sell or rent your Client Information to
third parties.
CLIENT INFORMATION - CONFIDENTIALITY CONDITIONS
* PrimePay's undertaking to keep all of your Client Information confidential is
subject to several standard legal and common sense exceptions. These are
listed below:
* PrimePay may disclose Client Information to our own employees, affiliates, or
service providers who have a need to know in order for PrimePay to provide
the services you have asked us to provide or other PrimePay services that
could benefit you or your business. All of these parties will be subject to
confidentiality restrictions comparable to those in effect with our own
employees.
* PrimePay will disclose Client Information when you authorize us to do so. For
example: in order to provide our tax filing and payment service, you will
have to provide us with a Power of Attorney authorizing us to sign your
employment tax returns and speak to the taxing authority if the need arises.
* PrimePay will disclose Client Information when your consent to disclosure is
implied by the nature of your request for services from us. For example: if
you ask us to get you a quote on your worker's compensation insurance, we
will have to share certain Client Information with the insurance company and
possibly a licensed broker.
* While not a standard business practice, PrimePay legally:
* may disclose any information already lawfully in its possession without any
obligation of confidentiality;
* may disclose any information that is developed independently by PrimePay or
procured from sources other than you without obligation of confidentiality;
* may disclose any information that is publicly available when received by
PrimePay, or which becomes publicly available through no fault of PrimePay;
or
* may disclose any information that you disclose to another without
obligation of confidentiality;
* PrimePay may disclose Client Information in limited circumstances when in
good faith we believe that disclosure is required under the law. For example:
we may be required to disclose Client Information to cooperate with
regulators or law enforcement authorities, to comply with a specific legal
process such as a court order, subpoena, or search warrant, or to comply with
a law enforcement request
* PrimePay may disclose Client Information in limited circumstances when in
good faith we believe that disclosure is required under the law. For example:
we may be required to disclose Client Information to cooperate with
regulators or law enforcement authorities, to comply with a specific legal
process such as a court order, subpoena, or search warrant, or to comply with
a law enforcement request.
PrimePay, from time to time, may offer features or services that may be accessed
directly by employees or participants that may require the use of their personal
information, and they will be given a choice to consent to such use or opt out
of the feature or service. Similarly, in a few instances PrimePay may bundle
services of potential value to you, the employer, that necessarily involve the
disclosure personal information of individuals and which may require you to
notify each affected employee or participant of their right to opt-out of such
disclosure. In such instances you will receive written notice of this
responsibility and detailed instructions as to the required notice to be
distributed.
THIRD PARTY RELATIONSHIPS
We have limited relationships with third parties to assist us in servicing you,
for example, by making certain specialized knowledge bases available to our
clients. These service providers are contractually required to maintain the
confidentiality of the information we provide them.
Additionally, we have business partners that provide services, some of which are
co-branded. We clearly identify partner services and sites. When you request any
of these products or services or a quote or other information on them, you are
permitting us to provide your contact or limited Client Information necessary to
the partner to fulfill your request or to verify your participation in the
partner's special program or service involving PrimePay. Other than as discussed
above, PrimePay does not sell, rent, share or disclose its clients' identities
to other parties for marketing or promotional purposes.
WEB TECHNOLOGIES
We use, or may in the future use, a variety of technologies on our Web site.
Hits to our primepay.com portal or other PrimePay landing site are tracked on
our Web server only for purposes of managing our traffic and bandwidth usage,
but are not linked to any name or personally identifiable login information.
On the other hand, if you choose to submit your sensitive payroll data via our
Internet PrimePay Web interface, such data is only accepted on a secure,
data-encrypted Web page behind a firewall, and your identity will necessarily be
established both by secure login procedures as well as through “cookies” which
identify your computer. Cookies are pieces of information that our Web site
provides to your browser. Cookies allow us to track overall site usage and
determine areas users prefer. Cookies also allow us to customize your visit to
our Web site by recognizing you when you return. Although you can choose to
decline cookies while at our Web site, doing so may limit your ability to access
certain areas of the Web site. Most browsers accept and maintain cookies by
default. Check the "Help" menu of your browser to learn how to change your
cookie preference.
When we track activity on any PrimePay Web site, we collect information such as
your IP address, browser type and version, and pages you view. We may also keep
track of how you get to our sites and any links you click on to leave our sites.
We do not track non-PrimePay URLs that you type into your browser and we do not
track you across the Internet once you leave our sites. We do not disclose your
URL to other parties - this information is used for internal purposes only. We
only use your Web site activity to assist you by aiding security, by reducing
the need to re-enter your data and by helping us to resolve technical support
issues. We may also use this information to offer you a personalized Web
experience or to tailor our offerings to you.
You control whether you receive PrimePay promotional materials and may always
opt out by clicking on the icon or checkbox that indicates you do not want to
receive any promotional materials.
To provide you with a seamless experience, we may occasionally use framing or
provide links to non-PrimePay Web sites. Though your browser may indicate you
are at a PrimePay site, you may be on a partner's site. Also, you may be on a
PrimePay regional or specialized site created for certain customers or purposes.
To determine which site you are on, right-click on the site and then select
"properties."
When visiting a partner's Web site or any non-PrimePay linked Web site, you will
be subject to the privacy policies in effect with respect to that site. PrimePay
has no control over that Web site's security or privacy policies. If you have
questions about a Web site's practices, please review that Web site's privacy
policy.
INFORMATION SECURITY
PrimePay understands the importance of maintaining the security and accuracy of
your personal and payroll information. We utilize advanced industry accepted
security practices, including digital certificates, encryption and passwords to
protect your personal and payroll information. We employ technological means for
the backup and recovery of client information, detection and prevention of
viruses and malware and site monitoring. We maintain advanced firewalls and
other computer hardware and software to protect against unauthorized access or
alteration to client data. These measures implement reasonable physical,
administrative and technical safeguards that help us to protect our Client
Information from loss or from unauthorized access, use and disclosure.
DIGITAL CERTIFICATES
Secure Sockets Layer (SSL) provides a method to verify that you are logging on
to our server and not a site that is impersonating our server. Our server sends
a digital certificate to your browser program before you log on with us. SSL
lets you verify the identity of a server by viewing the site's certificate. A
certificate is a way of associating a public key to a name. You can verify that
you are logged on to our server by viewing our certificate through your browser
program.
DATA ENCRYPTION
Once the server is authenticated via SSL, your browser and our server will
establish a secret symmetric key. This symmetric key allows your browser and our
server to exchange encrypted data and is valid for a single session only. If you
log out and later come back to our website, your browser and our server will
negotiate a different symmetric key automatically.
PASSWORDS
PrimePay provides for the creation of a unique username and password for each
user in your organization that must be entered each time a user logs on. Please
be aware that passwords can remain in your browser's cache, which may allow
access if your computer is left unattended.
A FURTHER WORD ABOUT COOKIES
In addition to the cookie usage described above in relation to visits to
PrimePay websites generally, PrimePay issues a separate “session cookie" only to
record encrypted authentication information for the duration of each specific
session during which an authorized user is logged in. The session cookie does
not include either the username or password of the user. PrimePay does not use
cookies to store confidential user information. Instead, an advanced security
method utilizing encoded session IDs has been implemented. The session cookie
lets a specific, authorized user move from page to page in the secure parts of
PrimePay’s website and stay identified by our system. Without the session
cookie, each page would treat the user like a completely new visitor. The
session cookie is a temporary file that gets erased when you log out or close
your browser.
TIMEOUTS
To provide additional protection, a timeout feature is used on selected parts of
our website. This feature automatically logs you out of your account after an
extended period of time.
FIREWALLS
PrimePay utilizes advanced hardware and software security systems including
firewall, attack detection and anti-virus systems.
PHYSICAL SECURITY
PrimePay utilizes secure monitored server hosting environments which feature
redundant, high bandwidth internet connections from multiple providers,
real-time network monitoring and management, 24/7 facilities access monitoring,
environmental controls and redundant electricity. Non-H2O fire suppression
systems are also utilized to protect the availability of PrimePay internet
services.
FURTHER INFORMATION
If you would like further information concerning our technological safeguards,
please contact a PrimePay representative or write to us at the following
address:
PrimePay, Inc.
Attn: Information Security
1487 Dunwoody Drive
West Chester, PA 19380
CHANGES TO THIS POLICY
This privacy policy may be changed, refined or updated from time to time without
prior notice, so feel free to check periodically to make sure you are aware of
PrimePay's most up to date privacy policies.
Effective August 1, 2020.
INFORMATION ON-THE-GO!
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PrimePay
MAIN NAVIGATION
* Solutions
* By Product Name
* PrimePay Payroll & HR Software
* Profitkeeper
* SyncHR
* By Market Segment
* 1-49 Employees
* 50-149 Employees
* 150-500+ Employees
* Payroll
* Time & Labor Management
* Financial Analytics
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