prosupport.logi.com Open in urlscan Pro
104.16.51.111  Public Scan

Form analysis
4 forms found in the DOM

<form autocomplete="off" id="dc-instantsearch-searchbox-form" class="dc-instantsearch-box-form">
  <div class="dc-instantsearch-box-input-group">
    <div class="dropdown" id="search-dropdown"><button class="btn btn-secondary dropdown-toggle" type="button" id="dropdownMenuButton" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Business Products </button>
      <div class="dropdown-menu" aria-labelledby="dropdownMenuButton" id="search-dropdown-menu">
        <a class="dropdown-item is-active" data-subdomain="logib2b" href="#">Business Products</a>
        <a class="dropdown-item" href="#">All Products</a>
      </div>
    </div><input id="dc-instantsearch-searchbox-input" class="dc-instantsearch-box-input" placeholder="How can we help you ?">
    <div class="dc-instantsearch-box-icon"></div>
  </div>
</form>

GET /hc/en-us/search

<form role="search" class="search search-full dc-instantsearch-replaced" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get" style="display: none;"><input name="utf8" type="hidden"
    value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search"></form>

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="hidden" name="category" id="category" value="360002747754"
    autocomplete="off">
  <input type="search" name="query" id="query" placeholder="Search" aria-label="Search">
</form>

<form id="download-version-dropdown" class="accordion">
  <div id="windows-dl-container" class="download-container" style="display: none;"><a data-toggle="collapse" data-target="#windowLabelsComp" aria-expanded="false" aria-controls="windowLabelsComp" class="nav-link card-header">
                                      Windows
                                    </a>
    <div id="windowLabelsComp" aria-labelledby="headingTwo" data-parent="#download-version-dropdown" class="collapse px-3 show"></div>
  </div>
  <div id="osx-dl-container" class="download-container" style="display: none;"><a data-toggle="collapse" data-target="#osxLabelsComp" aria-expanded="false" aria-controls="osxLabelsComp" class="nav-link card-header collapsed">
                                      Mac
                                    </a>
    <div id="osxLabelsComp" aria-labelledby="headingTwo" data-parent="#download-version-dropdown" class="collapse px-3"></div>
  </div>
  <div id="other-dl-container" class="download-container" style="display: none;"><a data-toggle="collapse" data-target="#otherLabelsComp" aria-expanded="false" aria-controls="otherLabelsComp" class="nav-link card-header collapsed">
                                    	Other
                                    </a>
    <div id="otherLabelsComp" aria-labelledby="headingTwo" data-parent="#download-version-dropdown" class="collapse px-3"></div>
  </div>
</form>

Text Content

Sustainability Navigation
 * 
 * Consumer Support
   

 * United States Australia België Belgique Brasil Canada Canada (Français) Česká
   republika Danmark Deutschland España France Hong Kong India Indonesia Italia
   Latinoamérica Magyarország Malaysia México Nederland New Zealand Norge
   Österreich Other Countries in Europe, Middle East & Africa (English Only)
   Polska Schweiz Singapore South Africa Suisse Suomi Sverige Svizzera
   Switzerland Türkiye United Kingdom United States Việt Nam Ελλάδα Россия ไืทย
   대한민국 中国 台灣 日本 香港
   
   
   
   



BUSINESS SUPPORT

 * BUSINESS SUPPORT

 * DOWNLOADS
 * SPARE PARTS
 * REGISTER A PRODUCT
 * CONTACT SUPPORT
 * FIND A RESELLER

 * Log In
 * Create Account

 * 
 * 
 * 
 * 
 * 


LOGITECH BUSINESS SUPPORT

Business Products
Business Products All Products

 * All Results
   
 * Knowledge Base
   
 * All Products
   

Search Results





More



 * Register
 * Setup
 * Product Info & Specs
 * Downloads
 * Warranty
 * Spare Parts
 * Contact Us


4.1 USERS - SYNC ADMIN GUIDE




THERE ARE NO FAQS FOR THIS PRODUCT


PLEASE CONTACT YOUR LOCAL RESELLER OR SALESPERSON FOR DETAILS ON SPARE PART
AVAILABILITY.

USER TYPES | ADD A USER | EDIT SETTINGS | DOWNLOAD DATA | DELETE

--------------------------------------------------------------------------------

SYNC ADMIN GUIDE > 4. SYSTEM SETTINGS > 4.1 USERS

 


USER TYPES


USER ACCOUNT ROLE TYPES AND PERMISSIONS

Role

Permissions

Owner

This user can add/remove rooms and add/remove users from their organization.

Admin

This user can add rooms/remove rooms from their organization, but cannot manage
users.

Read Only

This user cannot make any changes. They cannot add/remove rooms or users and
cannot modify settings.

3rd Party

This user can add/remove rooms and add/remove users from their organization.
Used to differentiate from internal users.

Installer

This user can only add new rooms. They cannot remove rooms, change settings, or
manage users.

 


SYNC ADMINISTRATION BY ROLE

Task Owner Admin Read Only 3rd party Installer USERS Add users ✔ X X ✔ X
Configure user access control (access to groups) ✔ X X ✔ X Change user settings
(i.e. role) ✔ X X ✔ X Remove users ✔ X X ✔ X ROOMS Add rooms ✔ ✔ X ✔ X Remove
rooms ✔ ✔ X ✔ X Change room settings ✔ ✔ X ✔ X Change room group ✔ ✔ X ✔ X
GROUPS Add groups ✔ ✔ X ✔ X Remove groups ✔ ✔ X ✔ X Rename groups ✔ ✔ X ✔ X
DEVICES Add devices to Sync tenant ✔ ✔ X ✔ ✔ Remove devices from Sync tenant ✔ ✔
X ✔ X Change device settings ✔ ✔ X ✔ X Download device data ✔ ✔ ✔ ✔ ✔ DEVICE
UPDATES See if updates are available for devices ✔ ✔ ✔ ✔ ✔ Apply updates on
devices ✔ ✔ X ✔ X UPDATE CHANNELS Add update channels ✔ ✔ X ✔ X Remove update
channels ✔ ✔ X ✔ X Change update channels settings ✔ ✔ X ✔ X INSIGHTS View
Insights data (from Insights home page) ✔ ✔ ✔ ✔ ✔ Download Insights data (from
Insights home page) ✔ ✔ ✔ ✔ ✔ View Insights data (from room view) ✔ ✔ ✔ ✔ ✔
Download Insights data (from room view) ✔ ✔ ✔ ✔ ✔ ALERTS Configure Alerts >
Email Notification settings ✔ X X ✔ X Configure Alerts > Service Now integration
settings ✔ X X ✔ X

 


ADD A USER

Adding a user is done by invitation to a user email address. When adding a new
user they must be assigned a role. Different roles have different functions and
permissions with the Sync Portal.

 

Create, edit and manage user accounts in Sync.

 1. Open the following link: https://sync.logitech.com/login and enter admin
    email and password to login.
 2. Go to System.
 3. Click on Users.



 



 

It is recommended that at least 2 "Owner" roles are assigned to different users
in an Organization. This will minimize issues around Sync Portal permissions if
an owner leaves an organization.

Note: "Owner" and "3rd party" roles have equivalent permissions within the Sync
Portal.

 1. Click on “Add a User.”

 2. Enter the required information.

 * New User Email

 * * Email account of the new user

 * Assign Role



 

 3. After entering the required information, click on the Send
    invitation button.
 4. Ask the user to open their mailbox to check if they received the invitation
    email.

 



 

 5. The user will need to click on the Join the team button.
 6. The user will need to enter the required information and complete the
    activation.

 


EDIT SETTINGS

A user’s settings can be edited by selecting the user from the list of users in
the organization and viewing their profile, or by clicking the edit settings
(sliders) icon next to the user’s name.

An "Owner" or "3rd party" role can edit another user’s role after they have been
added to the organization. A user cannot edit their own role.

 * eg. An "Admin" can be made an "Owner", by another "Owner" or "3rd party
   Role."

 1. Go to the Users menu.
 2. You will see the list of users available on the tenant.
 3. To select the user that you want to check or modify, click on the user name.

 



 4.  You will see the information of the user. You have two options you can
    change:

 * Role

 * * If you want to promote or demote the user rights, select the corresponding
     role.

 * Leave Organization

 * * With this option you can restrict the access to the Sync tenant from the
     selected user.

You can define access control for users that have the  "Admin," "Installer," and
"Read Only" roles. You can not define access control for users that have the
"Owner" role. You must be an Owner to set definitions. Click on the selected
user in the list and define access by checking or removing the checkboxes in the
right-hand pane.



 


DOWNLOAD DATA

This is available to all roles. User data can be downloaded in bulk or
individually in .csv file format with the following fields, per user:

 * Email
 * Family name
 * Given name
 * Role
 * [User] Created at [date:time]
 * [User] Updated at [date:time]

 


DELETE

An ‘Owner’ or ‘3rd party’ role can delete another user from the organization.

 1. Go to the users menu.
 2. You will see the list of the users available on the tenant.
 3. Check the user that you want to delete.

 



 

 4. Click on the “Delete” button.
 5. Accept the confirmation to delete the user. Click on “Yes, I’m sure”

 



 

--------------------------------------------------------------------------------

Back to Top | Next Article - 4.2 Bulk Provisioning

 


FREQUENTLY ASKED QUESTIONS


 * Windows
   
   Mac
   
   Other
   


THERE ARE NO DOWNLOADS FOR THIS PRODUCT


THERE ARE NO DOWNLOADS FOR THIS VERSION.

COMPATIBLE PRODUCT

×

Show All Downloads

Was this article helpful?

0 out of 0 found this helpful
Return to top

webcontent=productfaq webproduct=ba3962c8-1feb-11ea-b09b-4d10ea0648af base_zh-tw
webcontentid=678d9cd5-d23b-11ec-a471-630becb9e26f
Business Support Home Downloads Spare Part
Contact Support Contact Sales Warranty Information
Compliance Certificates Privacy & Security Accessibility
Consumer Support MyHarmony Support Ultimate Ears Support
We use cookies on this site. Detailed information on cookies can be found in our
privacy policy. To customize the cookie-related settings; (See our policy.)  Ok.
Got it!
2023 Logitech. All rights reserved