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URL:
https://www.samsung.com/us/account/privacy-policy/
Submission: On October 31 via api from RU — Scanned from US
Submission: On October 31 via api from RU — Scanned from US
Form analysis 7 forms found in the DOM
Name: signInForm — GET https://account.samsung.com/accounts/v1/samsung_com_us/signInGate
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</form>Text Content
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SAMSUNG PRIVACY POLICY
Effective Date: July 1, 2024
Samsung Electronics Co., Ltd. and its affiliates (referred to as “Samsung
Electronics”, “Samsung”, or “we” in this Privacy Policy) know how important
privacy is to our customers. This Privacy Policy applies to all of our Samsung
devices and services where we process personal information, from mobile phones,
tablets, TVs and home appliances, to the customer services and online services
we provide on our Samsung website. We will refer to these devices and services
as the “Services” in this Privacy Policy.
It is important that you check back often for updates to the Privacy Policy. We
may update this Privacy Policy periodically to reflect changes in our personal
information practices with respect to the Services or changes in applicable law.
We will post a notice on our website or on your device to notify you in advance
of material changes to our Privacy Policy and indicate at the top of the Privacy
Policy when it was most recently updated. The most current version of the
Privacy Policy will always be available here:
https://www.samsung.com/us/account/privacy-policy.
In addition to this Privacy Policy, Samsung also provides specific privacy
notices related to certain products and services, or specific jurisdictions.
Where you have a Samsung Account, the Samsung Account Privacy Notice tells you
how Samsung uses your personal information, which you can access here:
https://account.samsung.com/membership/policy/privacy. You will be given further
specific privacy notices before using Services for which Samsung uses your
personal information. In the event of any deviation between the terms of this
Privacy Policy and a specific privacy notice, you should refer to the specific
privacy notice for details on how Samsung uses your personal information.
* • WHAT INFORMATION DO WE COLLECT?
* • HOW DO WE USE YOUR INFORMATION?
* • WHO DO WE SHARE YOUR INFORMATION WITH?
* • HOW DO WE KEEP YOUR INFORMATION SECURE?
* • WHERE DO WE SEND YOUR DATA?
* • WHAT ARE YOUR RIGHTS?
* • HOW LONG DO WE KEEP YOUR INFORMATION?
* • WHAT THIRD-PARTY SERVICES DO WE USE?
* • COOKIES, BEACONS, AND SIMILAR TECHNOLOGIES
* • CONTACT US
WHAT INFORMATION DO WE COLLECT? Information You Provide Directly
Some Services enable you to provide us information directly. For example:
1. When you create an account or profile with us, we ask for information such
as your name, date of birth, or contact information such as phone number and
email address.
2. If you order a product or paid service from us, we also ask for your name,
address, contact information, and shipping and payment information such as
card number, expiration date, and security code to process your order. You
can also choose to save your payment information with us so you can check
out more easily next time.
3. To provide responses when you contact Customer Service, we ask for certain
information to verify your identity, the Service you are inquiring about
(including repair history), and information related to your consultation
(including recordings of your voice and chat or communication transcripts).
4. Demographic data (such as gender and age).
5. Information you provide when you apply for credit or financing, such as your
social security number.
6. If you share your contacts, we will collect their phone numbers and other
contact information to facilitate file sharing and messaging. You can turn
off or restrict these features in the Settings on your devices.
Information About Your Use of the Services
In addition to the information you provide, we collect information about your
use of our Services through software on your devices and by other means. This
information includes:
1. Device information: Your device information, including connected devices
(such as the model and manufacturer) and software information (such as the
operating system and software versions), IMEI number and other unique device
identifiers (such as the mobile country code, mobile network code, MAC address,
IP address, serial number, device unique IDs, advertising ID (e.g. for mobile
devices, Google AD ID and Android ID, and for Samsung visual display devices,
including Samsung Smart TVs, Personalized Service ID and Tizen Identifier for
Advertising)), phone number, sales code, access recording, cookies, pixels and
similar technologies (as described below in “Cookies, beacons and similar
technologies”), subscription information, and settings of the devices you use to
access the Services.
2. Usage and Log information: Diagnostic, technical, error, and usage
information such as the time and duration of your use of the Services, Services
installed on your devices, search query terms when you enter search terms into
your device in connection with a particular Service, information stored in
cookies that we have set on your devices, and error reports and dump logs.
3. Location information: Information about nearby Wi-Fi access points, cell
towers, and, with your separate consent, precise geolocation, may be transmitted
to us when you use certain Services. In addition, for certain Services, zip
codes or postal codes and inferred locations using IP addresses may be
transmitted to us when you use such Services.
4. Voice information: Recordings of your voice that we make and collect on
our servers when you enable this function and use voice commands. We also
collect and store recordings of your voice when you contact our Customer Service
team. Note that if we work with a third party service rovider that provides
speech-to-text conversion services or call center services on our behalf, this
provider may also receive and store certain voice commands in accordance with
the contract concluded between us and the trusted third-party service provider.
5. Samsung Keyboard information: The words that you type when you enable
“Predictive text”. This feature may be offered in connection with your Samsung
account to synchronize the data for use on your other Samsung mobile devices.
You can clear the data by going to the “Predictive text” settings.
Publicly or Commercially Available or Shared Information
We sometimes gather publicly or commercially available information, including
information from social networks you use, and combine this with other
information about you so that we can better understand your needs, interests,
and preferences.
Information received from Third Parties
We obtain information, including personal information, from third parties and
sources other than our Services, such as our business customers and partners. If
we combine or associate information from other sources with personal information
that we collect through our Services, we will treat the combined information as
personal information in accordance with this Privacy Policy.
Other Information We Collect
We also collect other information about you, your devices, or your use of
Services that you choose to send us.
Third Party Analytics
Through certain Services, we collect personal information about your online
activities on websites and connected devices over time and across third-party
websites, devices, apps, and other online features and services through cookies
and similar technologies. We use third-party analytics services on our Services,
such as those of Google Analytics, Firebase Analytics, and Adobe Analytics. The
service providers that administer these analytics services help us to analyze
your use of the Services and to improve the Services. The information we obtain
may be disclosed to or collected directly by these providers and other relevant
third parties who use the information, for example, to evaluate use of the
Services, help administer the Services, and diagnose technical issues. To learn
more about Google Analytics, please visit
https://www.google.com/analytics/learn/privacy.htmland
https://www.google.com/policies/privacy/partners/.To learn more about Firebase
Analytics, please visit https://firebase.google.com/policies/analytics.
HOW DO WE USE YOUR INFORMATION?
We use the information we collect for the following purposes.
• to help you or your device register for our Services;
• to provide a Service or feature you request;
• to provide customized content and personalized services based on your past
activities on our Services;
• to provide personalized and/or generalized advertising and direct
marketing communications, promotions, and offers that might interest you
relating to Samsung’s and our partners’ products and Services, on our Services,
websites, third-party websites, and online platforms such as social media sites
(in accordance with applicable law). We will only send you personalized
advertising, promotions, and offers when you have provided your consent to
receive marketing communications from Samsung, where required by applicable
laws;
• to send you direct marketing communications via e-mail for products and
services similar to those you have previously purchased;
• to operate, evaluate, and improve our business, including developing and
improving new and existing products and services, managing and improving our
communications, analyzing our Services and customer base (including conducting
market research, asking for your opinions on our products and services, and
carrying out customer surveys, with your separate consent if required) and
aggregating and anonymizing data;
• to provide software updates, maintenance services, and support for your
devices;
• to provide customer support to you when your devices are in warranty;
• to ensure product safety and to prevent fraud when your products are out
of warranty (in such cases, we will collect your IMEI and serial number);
• to verify your device for repairs;
• to protect the legal rights and interests, property, or safety of Samsung
Electronics, or any of our affiliates, business partners, or customers,
including protecting against, identifying, and preventing fraud and other
criminal activity, claims, and other liabilities;
• to respond to your requests and queries, including about your personal
information;
• to comply with and enforce applicable legal requirements, relevant
industry standards, and our policies, including the Samsung Privacy Policy; and
• to analyze a defective device that is returned to Samsung. Samsung takes
measures to ensure that all defective devices are wiped of personal information
before such devices are analyzed.
We use and combine the information we collect about you from our Services,
devices, or other sources for the purposes described above. For example, you can
save payment information you used to make a purchase on our website so that you
can check out faster next time you make a purchase. We also use the information
you provide directly or through other sources as described above to provide
content you may like or that you have personalized.
For European Economic Area (EEA), UK and Swiss residents only
Samsung processes personal information for the purposes described above.
Samsung’s legal basis to process personal information includes processing:
(i) So that we can keep our promises to you (performance of contract), such
as providing you with a Service.
(ii) To promote our business interests (legitimate interest) (for example,
to manage our relationship with you, improve your customer service experience,
and provide generic ads), including communications on our website, third party
websites, and online platforms.
(iii) To comply with the law and legal processes.
(iv) With your consent, for example, to send you personalized advertising
and marketing communications, also from Samsung partners operating in different
sectors. When we ask for your consent, we will give you information about what
information we are using, and how you can revoke your consent.
WHO DO WE SHARE YOUR INFORMATION WITH?
As you use our Services, we share the types of information we collect (as
described in the WHAT INFORMATION DO WE COLLECT? section above) to the following
entities, for the purposes described above.
1. Subsidiaries and Affiliates: Samsung branded and non-branded subsidiaries
and affiliates which we control or own.
2. Business Partners: Partners who we work together with. For example, we may
share your information with wireless carriers or financing partners when you
apply for and use credit or financing programs. These business partners control
and manage your personal information. This kind of sharing may be considered a
“Sale” or “Sharing” under certain United States privacy laws.
3. Service Providers: Carefully selected companies that provide services for
or on behalf of us, such as companies that help us with repairs, customer
contact centers, customer care activities, advertising (including personalized
advertising on our websites, third-party websites, online platforms, and social
media platforms), conducting customer satisfaction surveys, billing, or that
send emails on our behalf. These providers are also committed to protecting your
information.
4. Other Parties When Required by Law or as Necessary to Protect Our
Services: For example, it may be necessary by law, legal process, or court order
from governmental authorities to disclose your information. They may also seek
your information from us for the purposes of law enforcement, national security,
anti-terrorism, or other issues that are related to public security.
5. Other Parties in Connection with Corporate Transactions: We may disclose
your information to a third party as part of a merger or transfer, acquisition
or sale, or in the event of a bankruptcy.
6. Other Parties with Your Consent or at Your Direction: In addition to the
disclosures described in this Privacy Policy, we share information about you
with third parties when you separately consent to or request such sharing.
HOW DO WE KEEP YOUR INFORMATION SECURE?
We take data protection seriously. We have put in place physical and technical
safeguards to keep your information secure. However, please note that although
we take reasonable steps to protect your information, no website, Internet
transmission, computer system, or wireless connection is completely secure.
WHERE DO WE SEND YOUR DATA?
Your use of our Services will involve the transfer, storage, and processing of
your personal information within and outside of your country of residence where
necessary. In particular, your personal information will be transferred to the
Republic of Korea.
Please note that the data protection laws and other laws of countries to which
your information may be transferred might not be as comprehensive as those in
your country. We take appropriate measures, in compliance with applicable law,
to ensure that your personal information remains protected.
For European Economic Area (EEA), UK and Swiss residents only:
We will comply with applicable European data protection law when transferring
your personal information outside of Europe. We may transfer your personal
information to countries which have been found to provide adequate protection of
personal information by the relevant data protection authority, including the
Republic of Korea.
The measures we take to safeguard the transfer of your information include the
use of standard contractual clauses as approved by the relevant data protection
authority. To request more information or to obtain a copy of the standard
contractual clauses we rely on, contact us. See the CONTACT US section.
WHAT ARE YOUR RIGHTS?
Your personal information belongs to you. You have the right to ask us to
provide details about what we have collected and to provide your personal
information to you in a structured, commonly used and machine-readable format,
to delete it, or correct any inaccuracies.
However, requesting the deletion of your personal information may also result in
a loss of access to Services we provide. We will not delete certain data that we
are required to keep according to law.
For European Economic Area (EEA), UK and Swiss residents only
You also have the following additional rights.
You can ask us to restrict or limit processing, sharing or the transfer of your
personal information. You can object to our processing of your personal
information where we rely on our legitimate business interests to process it, or
where it is used for marketing purposes, including profiling. You have the right
to data portability, which means you can ask us to provide your personal
information to you or a third party in a machine-readable format.
If you have provided your consent to Samsung processing your personal
information, you can withdraw your consent at any time. We will apply your
preferences going forward and this will not affect the lawfulness of the
processing before you withdrew your consent.
You may exercise these rights by contacting us using the contact details at the
end of this Privacy Policy. Please note that there are legal exceptions and
limitations to each of these rights, and we may need to retain information for
backups, archiving, prevention of fraud and abuse, compliance with legal
obligations, or where we otherwise have a legitimate and legal reason to do so.
You can lodge a complaint with the relevant supervisory authority if you believe
that our processing of your personal information infringes data protection laws.
You can find the contact details for all EEA supervisory authorities at
https://edpb.europa.eu/about-edpb/board/members_en, for the UK at
https://ico.org.uk/global/contact-us/and in Switzerland, at
https://www.edoeb.admin.ch/edoeb/en/home/deredoeb/kontakt.html
HOW LONG DO WE KEEP YOUR INFORMATION?
We will not keep your personal information for longer than is necessary for the
purpose for which it was collected. This means that information will be
destroyed or erased from our systems when it is no longer required. In some
cases, your personal information will be anonymized which means you can no
longer be identified from the information.
We take appropriate steps to ensure that we process and retain information about
you based on the following logic:
1. At least the duration for which the information is used to provide you with
a service;
2. As required under law, a contract, or with regard to our statutory
obligations;
3. Only for as long as is necessary for the purpose for which it was collected,
is processed, or for longer if required under any contract, by applicable
law, or for statistical purposes, subject to appropriate safeguards.
WHAT THIRD-PARTY SERVICES DO WE USE?
Some of the content, advertising, and functionality in our Services is provided
by third parties. These third parties may use cookies, beacons, tracking pixels,
and other tools to collect information about your use of these Services. These
third parties are not controlled directly by Samsung, so we recommend that you
check their privacy policies to understand how they use your data.
For some apps and services, including social networks, we receive and store
sign-in information, as well as other information that you allow us to receive
when you connect with these apps and services.
COOKIES, BEACONS, AND SIMILAR TECHNOLOGIES
We, along with certain third parties such as content providers and advertisers,
use technologies called cookies, beacons, or pixels, as well as other tools
(collectively known as “technologies”) that communicate information from your
device to a server, including those owned by third parties. These technologies
can be embedded in online content, videos, and advertisements. They allow a
server to read certain types of information from your device, know when you have
viewed particular content or a particular advertisement, and determine the time
and date on which you viewed the content as well as information about your
device, including the IP address of your device. Among other purposes, these
technologies help us to do the following:
(1) remember your information so you will not have to re-enter it
(2) track and understand how you use and interact with the Services
(3) personalize the Services to your preferences
(4) manage and measure the usability of the Services
(5) understand the effectiveness of our communications
(6) improve our Services
CONTACT US
Data Controller
Samsung Electronics Co., Ltd.
129, Samsung-ro, Yeongtong-gu,
Suwon-si, Gyeonggi-do 16677, Republic of Korea
Some of our Samsung subsidiaries also process your personal information. In some
situations, they will act as a data controller, including for customer service
and some marketing activities. You can refer to the supplement to this Privacy
Policy for details on how your data is also processed locally, where the
processing is additional to the information we provide in this Privacy Policy.
For European Economic Area (EEA), UK and Swiss residents only
We have appointed a Data Protection Officer, who can be contacted by reached via
the Privacy Support Page at https://www.samsung.com/request-deskor via postal
mail at:
European Data Protection Officer
Samsung Electronics (UK) Limited
Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS, United Kingdom
US SUPPLEMENT TO THE SAMSUNG PRIVACY POLICY
Effective Date: July 1, 2024
This US Supplement to the Samsung Privacy Policy (“US Supplement”) describes
additional personal information practices concerning United States residents and
should be read in conjunction with the Samsung Privacy Policy. In the event of
any conflict between the terms of the Samsung Privacy Policy and this US
Supplement, the terms of this US Supplement shall apply.
Additional Uses of Your Information
In addition to the purposes described above in the HOW DO WE USE YOUR
INFORMATION SECTION? we may also use personal information about United States
residents for other purposes, such as to develop and train our artificial
intelligence algorithms and models.
Biometric Data Stored on Your Device Not Accessible by Samsung
In addition to the categories of personal information Samsung may obtain
described above, certain Services may use your biometric data that is stored on
your device to provide product or service functionality (e.g. use your
fingerprint data to unlock your device or grant you access to certain Services,
or your voiceprint data to create a customized Bixby Voice wake-up command).
Samsung also may generate certain biometric data automatically when certain
Services are used (e.g., Samsung’s face-clustering technology may group together
images of the same face from different photographs stored on your device
(“Face-Clustering Data”)).
This biometric data remains on your device and is not transferred to or accessed
or obtained by Samsung. Samsung does not share this biometric data with third
parties. Face-Clustering Data will remain on your device unless you clear the
cache in your system settings, reset your device to its factory setting, or
delete the relevant photos from your device. You can delete your registered
biometric data or your Bixby Voice wake-up command from your device at any time
in the applicable settings. Because Samsung does not have access to this data,
Samsung cannot delete it for you.
Online Tracking And Personalized Advertising
Through certain Services, both we and various third parties may collect
information about your online activities to provide you with advertising about
products and services tailored to your individual interests.
Samsung Ads
Our Samsung Ads service is designed to serve advertisements that are
personalized to users’ interests on Samsung and third-party platforms, devices,
websites, and apps. Samsung Ads may deliver personalized ads based on your
demographic characteristics, preferences, choices, and interests by collecting
certain information about your online activities.
Ad networks
Because Samsung participates in various advertising networks, you may also see
our ads on other websites or mobile apps. Ad networks allow us to target our
messaging to users considering demographic data, users’ inferred interests, and
browsing context. These networks can track users’ online activities over time by
collecting information through automated means, including through the use of
browser cookies, web beacons, pixels, device identifiers, server logs, and other
similar technologies. The networks use this information to show ads that may be
tailored to individuals’ interests, to track users’ browsers or devices across
multiple websites and apps, and to build a profile of users’ online browsing and
app usage activities. The information our ad networks may collect includes data
about users’ visits to websites and apps that participate in the relevant ad
networks, such as the pages or ads viewed and the actions taken on the websites
or apps. This data collection takes place both on certain Services and on
third-party websites and apps that participate in the ad networks. This process
also helps us track the effectiveness of our marketing efforts. To learn how to
opt out of ad network interest-based advertising in the U.S., please visit
www.aboutads.info/choices and http://www.networkadvertising.org/choices/.
To serve interest-based ads, we may share your personal information by allowing
certain third parties (such as online advertising services) to collect your
personal information via automated technologies and server-to-server connections
on the Services. This kind of sharing may be considered a “sale” of personal
information or the use of personal information to serve “targeted advertising”
under certain privacy laws.
State Law Privacy Rights
In addition to the rights available to you as described in the What Are Your
Rights? section of the Privacy Policy, you may also, subject to applicable law,
request to opt out of the (1) sale of your personal information, (2) sharing of
your personal information for cross-context behavioral advertising purposes, (3)
processing of your personal information for targeted advertising purposes, (4)
collection or processing of your sensitive data, or (5) collection of your
personal information through the operation of a voice recognition feature. In
addition, you may, subject to applicable law, request a list of specific third
parties to whom we have disclosed personal data.
How to Submit a Request:
To submit an access, deletion or correction request, or to opt out of the (a)
sale of your personal information, (b) sharing of your personal information for
cross-context behavioral advertising purposes, or (c) processing of your
personal information for targeted advertising purposes, click here or call us at
1-800-SAMSUNG (1-800-726-7864). You may also choose to opt-out of targeted
advertising on Samsung.com by turning on an opt-out preference signal through
your browser. You will need to turn it on for each browser and each device you
use. We use an automated solution to process opt-out signals. We do not respond
to browser-based signals that do not meet applicable state law requirements,
which may include older Do Not Track signals.
To opt out of the collection and processing of your sensitive personal
information, you can withdraw your consent in the applicable app settings where
you have given your consent, if applicable delete your Samsung Account, or call
us at the number above. To opt out of the collection of personal information
collected through the operation of a voice recognition feature, you can stop
using the feature or leave the applicable app or service that provides the
feature in the settings.
To submit a request as an authorized agent on an individual’s behalf, please
click here.
Subject to applicable law, you may appeal our decision with respect to a request
you have submitted by clicking here.
California Residents
If you are a California consumer, for more information about your privacy
rights, please see our California Consumer Privacy Statement at
https://www.samsung.com/us/account/privacy-policy/california/.
Washington Residents
If you are a Washington consumer, for more information about your privacy
rights, please see our Washington Privacy Statement at
https://www.samsung.com/us/privacy-policy/washington-privacy-notice/.
Nevada Residents
If you are a Nevada consumer, for more information about your privacy rights,
please see our Nevada Privacy Statement at
https://www.samsung.com/us/privacy-policy/nevada-privacy-notice/.
Children’s Personal Information
Unless otherwise specified, the Services are designed for a general audience and
are not directed to children. In connection with the Services, we do not
knowingly solicit or collect personal information online from children under the
age of 13 without parental consent. If we learn that we have collected personal
information online from a child under age 13 without parental consent, we will
either seek parental consent or promptly delete that information. If you believe
that a child under age 13 may have provided us with personal information without
parental consent, please contact us as specified in the Contact Us section of
this US Supplement.
Contact Us
If you would like to make a privacy request, update your preferences, or have a
privacy concern, you may contact the Samsung Privacy Office by using our
webform, at https://privacypost.sea.samsung.com/ccpa/privacy-inquiries.
Privacy Office
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
https://privacypost.sea.samsung.com/ccpa/privacy-inquiries
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regarding your interaction with our website and other online browsing behavior.
We may disclose this personal information to third parties to support our
digital advertising and marketing activities. For more information, please
review our Privacy Policy.
Opt-out from sharing of personal information for targeted advertising
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personal information for the purposes of targeted advertising. To opt-out from
such sharing on this website, you may adjust your cookie preferences for
Samsung’s site by adjusting the toggle below. You can change these settings at
any time.
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You may choose to use a tool to communicate your choices through an opt-out
preference signal, such as GPC on your browser or device, if available. Samsung
honors GPC signals as a request to opt-out of sharing personal information for
purposes of targeted advertising on our website.
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To see what other opt-out of targeted ads options are available to you, please
visit the Samsung Privacy Request Portal.
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sharing for cross-context behavioral advertising of your personal information to
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technologies. These technologies collect and disclose certain information to
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