community.docusign.com Open in urlscan Pro
18.64.103.115  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On November 04 via api from RU — Scanned from GB

Form analysis 2 forms found in the DOM

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,925 Topics
 * 14,914 Replies

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4925 Topics

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Newest First

B

borkodNewcomer
asked in eSignature
Access expired link for a document I did not sign


Last year, I was sent a link to sign a document. I did not sign the document.
The link has since expired. Is there a way to access the original document that
I was sent to sign? I’ve tried a few methods already: Link Using the security
access code I created a DocuSign account with the same email that I received the
link to, but I still don’t see any documents in my inbox / account I’ve also
tried opening a support case, but I believe that is for paying customers. I
received a log-in error trying to access the support portal. I am wondering if
there is a way to access the original document I was sent to sign even though I
never did sign it? Any help would be appreciated. Thank you in advance.

0
100
B

19 minutes ago
H

Hel.JohnoNewcomer
asked in eSignature
Issue with Data Labels


Hi All, Thank you in advance for any help. I am wanting to create formulas for
calculating certain fields, and I know how to do that, but my issue is, I am
giving my data labels a unique name, but when I go to create the formula, the
data label isn’t always there. Some appear, some don’t. I may have to edit the
name several times before I can see it in the list to add to the formula. Am I
doing something wrong?

0
91
H

1 hour ago
C

Cooky Monster
asked in eSignature
Sharing signed document verification


After Android Docusign app shares a document that was signed and supposedly sent
to a specific email address you inserted, how do you know that it was sent and
received by that person? I received my copy, but can not tell if a copy was
shared to the other individual.

0
142
C

2 hours ago
mshealyTroubleshooter
asked in eSignature
Can i turn a community question into a community idea


Can i turn a community question into a community idea?

1
246

2 hours ago
J

Jeremie LCNewcomer
asked in eSignature
Is it possible to sign a document at a given time, then edit a secition of the
signed document and submit it for final apprval?


Hi all, We are using a particular document in which there is an initial section
that should be filled and signed by a set of individuals. Following the
completion of the work described in this first section, the document must be
updated with results and this final document is submitted for closure/final
approval. The document template is currently a Word document. When we submit the
document to Docusign for the first set of signatures, it will generate the PDF
with signatures. Is there a way to have this PDF editatble for the second
section (where some results are recorded) and the submitted again for the second
set if signatures? Thank you!

0
30
J

2 hours ago
E

EJloveshomecareNewcomer
asked in eSignature
Emailing a Docusign


I am trying to send a docusign to a staffmember. It goes to the companies email
but it does not send to the staffmember. Can you tell me what I am doing wrong?
Thank you!!

0
182
E

4 hours ago
A

ArkkosoftNewcomer
asked in eSignature
Signing issues


Hi all; Has anyone had issues signing documents? In my case, I created the
envelope and then when I’m about to sign the document, it doesn’t displays. Can
someone give me a hint or support on how to solve this? Thanks!!

0
192
A

4 hours ago
T

TatjanaNewcomer
asked in eSignature
Adding 2nd signatory


Hi! I have a question concerning adding a second signatory to an existing
account. I have a standard plan, but according to my settings, I can’t add a new
user to the account until I upgrade the plan. How many signatories (signatures)
can one have on a Business Pro plan?

0
10
T

4 hours ago
I

itstuffNewcomer
asked in eSignature
Cannot change initial


About a month ago, I accidentally entered a wrong initial for a document and
finished it. The sender sent another document at that time, but it did not let
me change my initial. I have already made sure my initial is correct in my
account profile. Today, the sender send another document, but I still cannot
change my initial. It only gives the option Resize and Clear. Can you please
help fixing the initial on my account? Thank you.

0
204
I

4 hours ago
B

brookejacksonNewcomer
asked in eSignature
Best course of action for asking for yearly updates?


What is the best option for having a document updated yearly? I have a group of
individuals who have already filled out/signed the document, but I need them to
go in every year or so and make any updates to their circumstances in the
document. Is it best to just send a new one along? Or should I copy the old one
and then re-send? TYIA!

0
152
B

4 hours ago
D

DmagerdavedspNewcomer
asked in eSignature
I have a partnership agreement that all partners need ro sign


So I have a partnership agreement that 180 partners need to sign. They all need
to sign the same knw. So 180 signatures on a single document. What's the easiest
way to set that up? I assume bulk upload? The Excel file has their name, email,
and they are in the order they need to sign. The document has a line where each
partner needs to sign. It's basically about 20 blank pages with blank lines.
Would I put a name field and a signature field on each line? Do I label the data
property on each signature field and name field? Just curious how k would set
that up on the PDF and then the csv file Thanks!

0
122
D

4 hours ago
V

vishnuNewcomer
asked in eSignature
how to disable envelope id stamping in document


How do you disable envelope ID stamping in the document? I have set Envelope id
stamping to false, yet it is still not disabled.

0
121
V

4 hours ago
N

NoorNewcomer
asked in eSignature
Change of Designation


Hi, Once in Docusign how do I change a designation of a person that was inserted
incorrectly

1
705
N

8 hours ago
N

NoorNewcomer
asked in eSignature
Subject: Urgent Assistance Needed: Retrieval of Removed Documents


Subject: Urgent Assistance Needed: Retrieval of Removed Documents To Whom It May
Concern, I urgently need assistance regarding items that have been removed from
DocuSign. These are important contracts, and I need to know how I can retrieve
them after their automatic removal. Thank you for your prompt attention to this
matter. Best regards,

0
30
N

8 hours ago
D

Denny.TongNewcomer
asked in eSignature
Getting the error message "The specified envelope has duplicate recipients."
when sending 2 or more documents with the same template format.


Good Day, I’m using the RESTAPI to send documents from an in-house developed
system to DocuSign to be sent out to recipients. The setup is as follows: Roles
have been setup as signatory 1, signatory 2, signatory 3, etc The documents to
be sent have the same format but with different, names, titles, etc. example:
document1 is meant for signatory 1, document2 is meant for signatory 2,
document3 is meant for signatory 3, etc Each of these documents also has signing
fields for Director 1 and Director 2. The documents are included for matching.
On DocuSign, I’ve created individual templates for each of the documents.
example: there is a template for document1, a template for document 2, a
template for document 3, etc When sending the documents for signing individually
from the in-house developed system, it is successful. example: sending document
1 goes to recipient with the role signatory 1, and Director 1 and Director 2.
The same goes for document 2 and document 3. However, if sending the

0
100
D

8 hours ago
C

Community UserLegacy User
asked in eSignature
Esignature in China


Hello all, Please let me know if Docusign is available in China? Thanks

0
7865
C

8 hours ago
D

DCJNewcomer
asked in eSignature
How to>>>>?


A year ago we signed ONE document via Docusign tl sell a property. Now you are
billing me $120 for the coming year. There is no “administrator” access, which
you require to cancel. There wouldn't be one other than me. But without an
“administrator” sign in I cannot cancel this charge and close my account, to
which incidentally you denied me access to the one document I signed. We have no
need or use for your services. How do we stop your $120 charge to my credit card
and close our account.

0
50
D

23 hours ago
D

DBSNewcomer
asked in eSignature
Email Address at Docusign


Does anyone have an email address at Docusign that I could reach out to
regarding a query? Thank you!

1
232
D

1 day ago
C

Cristina CañasNewcomer
asked in eSignature
INPI (France)


When I try to upload may signed document on the INPI website, I get this message
: “Votre signature n'est pas valide : La synthèse a été signée avec un
certificat étranger hors UE et dont l'autorité de certification n'est pas
présente parmi celles définies dans les listes de confiance eIDAS. Votre
signature n'est donc pas considérée comme valide puisque nous ne retrouvons pas
l'autorité de certification du certificat utilisé parmi les listes de confiance
eIDAS. Nous vous invitons à vous rapprocher de votre fournisseur de signature
afin d'avoir une signature conforme.”Translation : “Your signature is not valid:
The summary has been signed with a foreign certificate from outside the EU,
whose certification authority is not one of those defined in the eIDAS trust
lists. Your signature is therefore not considered valid, as we cannot find the
certification authority of the certificate used among the eIDAS trust lists.
Please contact your signature provider to obtain a compliant signature.”

0
151
C

1 day ago
B

blurr95Newcomer
asked in eSignature
Is a completed contract a final contract?


Hi, I have completed a Docusign only to find out that the business that I signed
with is a sketchy one at best so I’m trying to go with another licensed
business. I’ve reviewed the completed docusign and notices that only my
e-signature is present and not the other party. Does this invalidate the
contract?

0
273
B

1 day ago
J

jayrichNewcomer
asked in eSignature
bug : DocuSign University popup cards incorrect ?


I think the first and last index popups are reversed here Lesson 3 of 9 Docusign
Integrations

0
191
J

2 days ago
B

BMeuretNewcomer
asked in eSignature
Invalid Phone Number error - NO Phone number field included


I have prepared a document to send with 11 different signers. I am NOT sending
any SMS (started to do this but didn’t realize there was a limit to how many
could be sent this way). I went back and deleted each that had a phone number
and re-entered their information with e-mails alone. When I try to SEND I keep
getting the following error message: Phone Number is invalid. Country ID is
missing. Recipient ID 21515681 Can someone please tell me how to clear this
error message? Thank You so much for your time and help

0
111
B

2 days ago
D

DDIRCNewcomer
asked in eSignature
Horrendous support for Checkbox Group Validation defects


For a month now, DocuSign support has been taking me around in circles. There is
a major defect in the checkbox group validation, By selecting the “Exactly 1”,
or “No more than 1” validation option, the end-user should be able to check only
one box out of the selected Checkbox Group (and not be able to select multiple
check boxes), however this is not working as designed. The end result is the
user can select (and check) all the checkboxes in the group. To make it worse,
the Start/Next button function individually highlights each and every checkboxes
in the group during the signing process. I have shown this issue via screen
sharing three times now, and thereafter the support team fails to send the issue
to development, fails to update the ticket, and then sends me an email days
later asking if I am still having an issue. This has been an endless cycle of
the following: The issue is shown to support via a screen sharing session.
Support completely agrees the function is not working and

1
35018
D

2 days ago
S

SabrinaEPNewcomer
asked in eSignature
Does anyone know how to get a hold of a manager?


I started emailing and calling to have my plan downgraded weeks before my
renewal, but my account rep and her backups were unavailable. Customer service
told me that they couldn’t change the account and kept opening tickets and cases
for an account rep to help. It has been four weeks now, and the auto-renewal has
been processed. I am now being told by customer service that the plan can not be
changed since the auto-renewal just went through and to speak to an account rep.
How do you get a hold of someone who can help in this company?

0
186
S

2 days ago
R

rhmayoNewcomer
asked in eSignature
Florida


does docusign meet Florida building code requirements?

0
112
R

2 days ago
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