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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On November 04 via api from RU — Scanned from GB
Submission: On November 04 via api from RU — Scanned from GB
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Text Content
Skip to main content Back to Docusign.com * Get Started * Get Inspiration * * * Get Inspiration * Inspiration Hub * Agreement Insights11 * On-demand7 * Community Spotlights12 * Tips from Docusign27 * What's New at Docusign6 * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements26 * Say Hello12 * IAM Applications * Docusign IAM for Sales5 * Docusign IAM for CX3 * Docusign IAM Core5 * Platform Services * Docusign Maestro137 * Docusign Navigator7 * Docusign App Center11 * Data Verification11 * Docusign Admin224 * Docusign Monitor6 * Core Capabilities * eSignature4928 * CLM240 * Web Forms97 * Identify37 * DocGen34 * Rooms53 * Developer * eSignature API271 * Extension Apps7 * Maestro API5 * Web Forms API6 * Embedded Signing31 * Docusign Connect24 * Go-live19 * SDKs38 * Salesforce/Apex Toolkit23 * Mobile SDKs5 * General66 * Extensions * IDV Premier8 * DocGen for eSignature7 * Notary23 * Payments37 * Mobile42 * Integrations * Salesforce207 * Google10 * Microsoft138 * Workday13 * ServiceNow4 * Other104 * Community FAQ Center * Using the Community8 * FAQs4 * Groups * Events * Ideas * Learn * * * Customer * Developer * * Start a Post * Login * Home * Community * Core Capabilities * eSignature ESIGNATURE Have Docusign eSignature questions? Find answers here! * 4,925 Topics * 14,914 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 4925 Topics Recently Active Most Replies Most views Newest First B borkodNewcomer asked in eSignature Access expired link for a document I did not sign Last year, I was sent a link to sign a document. I did not sign the document. The link has since expired. Is there a way to access the original document that I was sent to sign? I’ve tried a few methods already: Link Using the security access code I created a DocuSign account with the same email that I received the link to, but I still don’t see any documents in my inbox / account I’ve also tried opening a support case, but I believe that is for paying customers. I received a log-in error trying to access the support portal. I am wondering if there is a way to access the original document I was sent to sign even though I never did sign it? Any help would be appreciated. Thank you in advance. 0 100 B 19 minutes ago H Hel.JohnoNewcomer asked in eSignature Issue with Data Labels Hi All, Thank you in advance for any help. I am wanting to create formulas for calculating certain fields, and I know how to do that, but my issue is, I am giving my data labels a unique name, but when I go to create the formula, the data label isn’t always there. Some appear, some don’t. I may have to edit the name several times before I can see it in the list to add to the formula. Am I doing something wrong? 0 91 H 1 hour ago C Cooky Monster asked in eSignature Sharing signed document verification After Android Docusign app shares a document that was signed and supposedly sent to a specific email address you inserted, how do you know that it was sent and received by that person? I received my copy, but can not tell if a copy was shared to the other individual. 0 142 C 2 hours ago mshealyTroubleshooter asked in eSignature Can i turn a community question into a community idea Can i turn a community question into a community idea? 1 246 2 hours ago J Jeremie LCNewcomer asked in eSignature Is it possible to sign a document at a given time, then edit a secition of the signed document and submit it for final apprval? Hi all, We are using a particular document in which there is an initial section that should be filled and signed by a set of individuals. Following the completion of the work described in this first section, the document must be updated with results and this final document is submitted for closure/final approval. The document template is currently a Word document. When we submit the document to Docusign for the first set of signatures, it will generate the PDF with signatures. Is there a way to have this PDF editatble for the second section (where some results are recorded) and the submitted again for the second set if signatures? Thank you! 0 30 J 2 hours ago E EJloveshomecareNewcomer asked in eSignature Emailing a Docusign I am trying to send a docusign to a staffmember. It goes to the companies email but it does not send to the staffmember. Can you tell me what I am doing wrong? Thank you!! 0 182 E 4 hours ago A ArkkosoftNewcomer asked in eSignature Signing issues Hi all; Has anyone had issues signing documents? In my case, I created the envelope and then when I’m about to sign the document, it doesn’t displays. Can someone give me a hint or support on how to solve this? Thanks!! 0 192 A 4 hours ago T TatjanaNewcomer asked in eSignature Adding 2nd signatory Hi! I have a question concerning adding a second signatory to an existing account. I have a standard plan, but according to my settings, I can’t add a new user to the account until I upgrade the plan. How many signatories (signatures) can one have on a Business Pro plan? 0 10 T 4 hours ago I itstuffNewcomer asked in eSignature Cannot change initial About a month ago, I accidentally entered a wrong initial for a document and finished it. The sender sent another document at that time, but it did not let me change my initial. I have already made sure my initial is correct in my account profile. Today, the sender send another document, but I still cannot change my initial. It only gives the option Resize and Clear. Can you please help fixing the initial on my account? Thank you. 0 204 I 4 hours ago B brookejacksonNewcomer asked in eSignature Best course of action for asking for yearly updates? What is the best option for having a document updated yearly? I have a group of individuals who have already filled out/signed the document, but I need them to go in every year or so and make any updates to their circumstances in the document. Is it best to just send a new one along? Or should I copy the old one and then re-send? TYIA! 0 152 B 4 hours ago D DmagerdavedspNewcomer asked in eSignature I have a partnership agreement that all partners need ro sign So I have a partnership agreement that 180 partners need to sign. They all need to sign the same knw. So 180 signatures on a single document. What's the easiest way to set that up? I assume bulk upload? The Excel file has their name, email, and they are in the order they need to sign. The document has a line where each partner needs to sign. It's basically about 20 blank pages with blank lines. Would I put a name field and a signature field on each line? Do I label the data property on each signature field and name field? Just curious how k would set that up on the PDF and then the csv file Thanks! 0 122 D 4 hours ago V vishnuNewcomer asked in eSignature how to disable envelope id stamping in document How do you disable envelope ID stamping in the document? I have set Envelope id stamping to false, yet it is still not disabled. 0 121 V 4 hours ago N NoorNewcomer asked in eSignature Change of Designation Hi, Once in Docusign how do I change a designation of a person that was inserted incorrectly 1 705 N 8 hours ago N NoorNewcomer asked in eSignature Subject: Urgent Assistance Needed: Retrieval of Removed Documents Subject: Urgent Assistance Needed: Retrieval of Removed Documents To Whom It May Concern, I urgently need assistance regarding items that have been removed from DocuSign. These are important contracts, and I need to know how I can retrieve them after their automatic removal. Thank you for your prompt attention to this matter. Best regards, 0 30 N 8 hours ago D Denny.TongNewcomer asked in eSignature Getting the error message "The specified envelope has duplicate recipients." when sending 2 or more documents with the same template format. Good Day, I’m using the RESTAPI to send documents from an in-house developed system to DocuSign to be sent out to recipients. The setup is as follows: Roles have been setup as signatory 1, signatory 2, signatory 3, etc The documents to be sent have the same format but with different, names, titles, etc. example: document1 is meant for signatory 1, document2 is meant for signatory 2, document3 is meant for signatory 3, etc Each of these documents also has signing fields for Director 1 and Director 2. The documents are included for matching. On DocuSign, I’ve created individual templates for each of the documents. example: there is a template for document1, a template for document 2, a template for document 3, etc When sending the documents for signing individually from the in-house developed system, it is successful. example: sending document 1 goes to recipient with the role signatory 1, and Director 1 and Director 2. The same goes for document 2 and document 3. However, if sending the 0 100 D 8 hours ago C Community UserLegacy User asked in eSignature Esignature in China Hello all, Please let me know if Docusign is available in China? Thanks 0 7865 C 8 hours ago D DCJNewcomer asked in eSignature How to>>>>? A year ago we signed ONE document via Docusign tl sell a property. Now you are billing me $120 for the coming year. There is no “administrator” access, which you require to cancel. There wouldn't be one other than me. But without an “administrator” sign in I cannot cancel this charge and close my account, to which incidentally you denied me access to the one document I signed. We have no need or use for your services. How do we stop your $120 charge to my credit card and close our account. 0 50 D 23 hours ago D DBSNewcomer asked in eSignature Email Address at Docusign Does anyone have an email address at Docusign that I could reach out to regarding a query? Thank you! 1 232 D 1 day ago C Cristina CañasNewcomer asked in eSignature INPI (France) When I try to upload may signed document on the INPI website, I get this message : “Votre signature n'est pas valide : La synthèse a été signée avec un certificat étranger hors UE et dont l'autorité de certification n'est pas présente parmi celles définies dans les listes de confiance eIDAS. Votre signature n'est donc pas considérée comme valide puisque nous ne retrouvons pas l'autorité de certification du certificat utilisé parmi les listes de confiance eIDAS. Nous vous invitons à vous rapprocher de votre fournisseur de signature afin d'avoir une signature conforme.”Translation : “Your signature is not valid: The summary has been signed with a foreign certificate from outside the EU, whose certification authority is not one of those defined in the eIDAS trust lists. Your signature is therefore not considered valid, as we cannot find the certification authority of the certificate used among the eIDAS trust lists. Please contact your signature provider to obtain a compliant signature.” 0 151 C 1 day ago B blurr95Newcomer asked in eSignature Is a completed contract a final contract? Hi, I have completed a Docusign only to find out that the business that I signed with is a sketchy one at best so I’m trying to go with another licensed business. I’ve reviewed the completed docusign and notices that only my e-signature is present and not the other party. Does this invalidate the contract? 0 273 B 1 day ago J jayrichNewcomer asked in eSignature bug : DocuSign University popup cards incorrect ? I think the first and last index popups are reversed here Lesson 3 of 9 Docusign Integrations 0 191 J 2 days ago B BMeuretNewcomer asked in eSignature Invalid Phone Number error - NO Phone number field included I have prepared a document to send with 11 different signers. I am NOT sending any SMS (started to do this but didn’t realize there was a limit to how many could be sent this way). I went back and deleted each that had a phone number and re-entered their information with e-mails alone. When I try to SEND I keep getting the following error message: Phone Number is invalid. Country ID is missing. Recipient ID 21515681 Can someone please tell me how to clear this error message? Thank You so much for your time and help 0 111 B 2 days ago D DDIRCNewcomer asked in eSignature Horrendous support for Checkbox Group Validation defects For a month now, DocuSign support has been taking me around in circles. There is a major defect in the checkbox group validation, By selecting the “Exactly 1”, or “No more than 1” validation option, the end-user should be able to check only one box out of the selected Checkbox Group (and not be able to select multiple check boxes), however this is not working as designed. The end result is the user can select (and check) all the checkboxes in the group. To make it worse, the Start/Next button function individually highlights each and every checkboxes in the group during the signing process. I have shown this issue via screen sharing three times now, and thereafter the support team fails to send the issue to development, fails to update the ticket, and then sends me an email days later asking if I am still having an issue. This has been an endless cycle of the following: The issue is shown to support via a screen sharing session. Support completely agrees the function is not working and 1 35018 D 2 days ago S SabrinaEPNewcomer asked in eSignature Does anyone know how to get a hold of a manager? I started emailing and calling to have my plan downgraded weeks before my renewal, but my account rep and her backups were unavailable. Customer service told me that they couldn’t change the account and kept opening tickets and cases for an account rep to help. It has been four weeks now, and the auto-renewal has been processed. I am now being told by customer service that the plan can not be changed since the auto-renewal just went through and to speak to an account rep. How do you get a hold of someone who can help in this company? 0 186 S 2 days ago R rhmayoNewcomer asked in eSignature Florida does docusign meet Florida building code requirements? 0 112 R 2 days ago * 1 * 2 * 3 * 4 * ... * 197 * Page 1 / 197 MOST HELPFUL MEMBERS THIS WEEK * mdemig 4 likes * JohnSantos 4 likes * M Maura.Fahey 3 likes * S saloni 1 like * Hengfeng Ge 1 like BADGE WINNERS * borkodhas earned the badge 1st Question Posted * ndanelukhas earned the badge 1st Question Posted * Jeremie LChas earned the badge 1st Question Posted * akanehas earned the badge 1st Reply Posted * amy.RedCrosshas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * API * Salesforce * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. 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