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GET SUPPORT BAKED INTO YOUR COMPANY


GET SUPPORT BAKED
INTO YOUR COMPANY

All the ingredients needed to scale your team and rise with US-based customer
support solutions.
Get StartedAbout Us




AT LAST - A SUPPORT TEAM THAT COMPLETES THE PIE

With SupportPie, you’ll free up resources, accelerate growth, and scale your
team with a hand-picked talent pool.

Our team consists of college-educated agents, based in the US, to give you the
greatest dream team. With our dedicated team of experts customized to your
industry, tech, and data—we take complex problems and make them as easy as pie.


SOME OF OUR SATISFIED CLIENTS




OUR INGREDIENTS


CX DEDICATED TEAM

Our agents are all US-based, excellent English communicators and college
educated. By teaming up with the highest-quality agents, we can provide the most
satisfying customer service experience for our clients and your customers.

Learn More


CX MANAGEMENT

Working with past experience and knowledge, our leadership team will take agents
to the next level of performance. They oversee the performance and development
of our agents, helping them to grow and thrive with data-backed decisions.

Learn More


CX TOOLS EXPERT

A well-run support team is only as good as the technology behind it. We partner
closely with high-powered Customer Relationship Management tools to create a
help desk that’s customized to fit your company’s needs and requests.

Learn More


OUR REVIEWS

AFTER HAVING A BAD EXPERIENCE WITH A DIFFERENT ZENDESK CONSULTANT WE TURNED TO
SUPPORTPIE. THEY WERE ORGANIZED, RESPONSIVE, AND HONEST, AND COMPLETED THE
PROJECT IN OUR AGREED UPON TIMELINE AND BUDGET. THEY ALSO DID A GREAT JOB AT
TRAINING UP OUR STAFF INTERNALLY SO WE COULD SOLVE FUTURE ISSUES ON OUR OWN.
WHILE SOME OTHER COMPANIES WE LOOKED AT WANTED TO SELL US A COOKIE CUTTER
PACKAGE OF HOURS AND SERVICES, SUPPORT PIE CUSTOMIZED THEIR SERVICE TO FIT OUR
UNIQUE NEEDS. I HIGHLY RECOMMEND WORKING WITH THEM ON YOUR CUSTOMER SERVICE
PROJECT!

Liz Sena

Senior Customer Growth Marketing Manager

SUPPORTPIE WAS SO PLEASANT AND EASY TO WORK WITH! THEY TOOK MY VISION AND MADE
IT A REALITY. THEIR EXPERTISE AND DEDICATION TO PROVIDING US WITH QUALITY WORK
FULLY ELEVATED OUR REPORTING CAPABILITY. THEY WILL ALWAYS BE MY FIRST CHOICE
WHEN LOOKING FOR A PARTNER TO HELP ELEVATE OUR SUPPORT ORGANIZATION.

Cristy Haston

Director of Customer Support

SUPPORTPIE HAS FAR EXCEEDED OUR EXPECTATIONS. THANKS TO THEM, WE WERE ABLE TO
STREAMLINE OUR TICKETS, BECOME MORE EFFICIENT IN OUR RESPONSES, AND CUT DOWN OUR
HANDLE TIME BY 50%. IN DOING SO, OUR CSAT SCORES HAVE NEVER BEEN HIGHER. I
HIGHLY RECOMMEND THEM FOR YOUR OUTSOURCING NEEDS.

Michael Little

Director of Customer Experience







FAQS

DO YOU OFFER INTERNATIONAL OUTSOURCING?

No. All of our agents are baked in-house–aka the USA. We pride ourselves in
offering agents that are only US-based. Offshore outsourcing can be painful.
With time zone differences, language barriers, and cultural misunderstandings,
by the time your customer is off the phone, they’re exhausted and annoyed.
SupportPie offers competitive hourly rates that are comparable to offshore
outsource companies.

HOW DO WE GET STARTED?

You’ll determine your company's needs, pain points, and goals. We’ll establish
your definition of success and your current KPIs. If they’re being met, great.
We’ll make ‘em higher. If they’re not being met, that’s ok too. We’ll make sure
we reach ‘em. After the intake, we’ll assign you a project manager who will
facilitate an open line of communication. We’ll quickly ramp up your team, train
them on your company, do a Quality Assurance setup, and then launch them into
action. Our leadership team will ensure they’re off to the right foot and stay
there after launch.

HOW MUCH DOES IT COST?

Our outsourcing services, based in the USA, are priced competitively in
comparison to international ones. We quote you based on the scope and nature of
the services you require, and we create flexible pricing models while
maintaining the quality and efficiency of our services.

WHY CHOOSE SUPPORTPIE?

We’re a boutique outsourcing company that stands out in the overcrowded BPO
field. The relationship we nurture and the service we offer is our top priority.
No one else offers the same quality, efficiency, and budget-friendly services
that we do. Built with elegant omnichannel support and assisted by automation
and AI, SupportPie is the option you can’t work without.


LET’S START BAKING!

Email us and we’ll contact you about what’s best for your team.

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