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AI Service Desk AI Customer Service
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Home » Products » AI Service Desk


AI SERVICE DESK

Deliver Magical Employee Experiences with AiseraGPT and Generative AI

Request a Demo Free AI Assessment




AUTOMATE YOUR IT HELP DESK WITH AISERAGPT

Aisera’s AI Service Desk revolutionizes your employee support by combining the
capabilities of a chatbot with an action bot. Its AI Copilot, with AiseraGPT,
uses enterprise LLMs to engage in intelligent and human-like conversations while
triggering AI workflows to effortlessly automate multi-intent and complex
requests.

With AI Service Desk, organizations can reduce operational expenses, maximize
productivity, and elevate the overall employee experience.

Data Sheet

Click for sound



4:59
●●●
Software Access and Hardware Procurement
Proactive Notification & Endpoint Management
Self-Service with Knowledge Articles








90%
Cost Savings
75%
Auto-Resolution Rate
80%
Improved Productivity


TRUSTED BY LEADING COMPANIES




GPT-LIKE EXPERIENCES WITH GENERATIVE AI

Deliver human-like conversations with natural language as the new user interface
using Aisera’s AI Service Desk, featuring intent understanding, disambiguation,
context management, awareness, and exception handling, enabling ChatGPT-like
interactions supported in over 100+ languages.




MULTI-DOMAIN UNIVERSAL BOT

Elevate employee experience with Aisera’s Universal Bot, employing industry
and domain-specific LLMs – encompassing IT, HR, Legal, Facilities, Procurement,
Supply Chain, Marketing, and Sales – to streamline your service desk and offer a
unified interface for employees to ask any question, skillfully directing
queries to the appropriate bot while facilitating seamless context switching
during conversations.




ENTERPRISE-WIDE SEARCH WITH GENERATIVE AI

Search for data across multiple disparate data sources and business applications
to dynamically generate answers and summaries in real-time utilizing RAG
(Retrieval Augmented Generation) in your service desk, while also providing
links for additional details.




LLM-POWERED AI WORKFLOW LIBRARY

Leverage 3,000+ pre-built and third-party LLM-powered AI workflows that can be
triggered conversationally through system events, webhooks, schedules, and event
data posted from other systems, in order to auto-resolve incoming requests,
reduce resolution times, and increase case deflections in your IT help desk.




RICH, PRE-BUILT INTEGRATIONS

Connect with 500+ enterprise applications such as ServiceNow, Atlassian Jira,
and BMC, streamlining the automation of complex employee inquiries and
empowering you to close gaps in your service desk on knowledge, automation, and
conversational intent with ease. This robust integration ecosystem empowers
users to streamline their workflows and enhance productivity.




UNSUPERVISED AI & HUMAN-IN-THE-LOOP REINFORCEMENT LEARNING

Utilize unsupervised AI to continuously learn from service desk tickets,
knowledge sources, and conversation logs, fostering a deeper understanding of
user intent and context. This ongoing learning process enhances response
accuracy, ultimately delivering an accurate, consistent, and personalized
employee experience.




SEAMLESS ESCALATION TO LIVE AGENTS

Auto-detect sentiment and escalate conversations seamlessly to a live agent,
ensuring a smooth and efficient escalation process to enhance the overall
employee experience and satisfaction in your IT help desk.




AI SERVICE DESK PRODUCTS

Delight employees with natural, human-like conversational experiences.
Conversational AI

Streamline support with automated resolutions for an exceptional service
experience.
AI Workflow Automation

Drive a new level of automation, speed and availability with an
all-encompassing
bot.
Universal Bot

Revolutionize information retrieval with relevance ranking, intent, and query
understanding in natural language.
Neural Search

Classify and route tickets to the right support agent based on category, root
cause, and urgency.
Ticket AI Assist

Provide an engaging conversational experience for users on their preferred
channel of communication.
Omnichannel Experience


AI SERVICE DESK FAQS


WHAT IS THE ROLE OF A SERVICE DESK?

A Service Desk focuses on various ITSM activities critical for enabling
high-quality service delivery by next-gen ITSM. Centralized and efficient, it
streamlines operations and removes repetitive tasks, enabling standardized
processes to meet customer needs effectively.


WHAT IS AI SERVICE MANAGEMENT?

An AI-driven help desk or service desk utilizes Generative AI and automation
into traditional IT Service Management (ITSM) processes to enhance the
efficiency, effectiveness, and responsiveness of IT service delivery. This can
be applied to various aspects of ITSM, including incident management, problem
management, change management, service request fulfillment, and more.


WHAT IS THE DIFFERENCE BETWEEN HELP DESK AND SERVICE DESK?

The key distinction between helpdesk and service desk is in their focus. The IT
help desk caters to individual user queries and ticket resolution, while the IT
service desk serves as a contact point for service requests, problem management
and integrated business process support. Read the service desk vs. helpdesk
article to learn more.


WHAT SOFTWARE IS USED FOR IT HELP DESK?

Software platforms such as ServiceNow, Zoho Desk, Freshdesk, BMC, Cherwell, and
others efficiently organize requests and inquiries 
as tickets for support
agents. They streamline support processes using workflows and automation,
enhancing overall efficiency.
Gain exceptional user experience & reduce support cost.
Request a Demo
 * Products
   * AI Copilot
   * AI Search
   * AiseraLLM
   * AI Service Desk
   * AI Customer Service
   * AI Support Intelligence
   * AI Customer Intelligence
   * AI Voice Bot
   * AIOps
 * AI ROI Calculator
   * AI Service Desk
   * AI Customer Service
 * Platform
   * Conversational AI
   * AI Workflow Automation
   * Ticket AI Assist
   * Conversational AI Assist
   * AI Customer Intelligence
   * AI SQL Dialogue Engine
   * Universal Bot
   * Next-Gen AI ITSM
   * Omnichannel Experience
   * Analytics and Dashboard
   * Security and Compliance
   * Integrations
 * Industries
   * Education
   * Federal, State & Local Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
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   * Pharma and Bio-tech
   * Retail and eCommerce
   * Telecom and Utilities
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   * Press Releases
   * Careers
   * Contact Us
 * Trust
   * Security and Compliance
   * Trust Center
   * System Status

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