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Glance Networks Inc
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    * Glance Cobrowse
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    * Guided Transactions
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    * Guided Onboarding & Training
    * Guided Service & Support
   
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 * Get a Demo

Get a Demo

 * Products
 * Glance Cobrowse
 * Glance Mobile App Share
 * Mobile Camera Share
 * Glance Screen Share
 * Glance Video
 * Security
 * Glance's Technology

 * Use Cases
 * Finance
 * Insurance
 * Software
 * Guided Sales Engagement
 * Guided Transactions
 * Guided Advisory Services
 * Guided Onboarding & Training
 * Guided Service & Support

 * Integrations
 * Salesforce
 * Twilio
 * Genesys
 * Microsoft
 * ServiceNow

 * Resources
 * Case Studies
 * eBooks & Reports
 * Blog

 * About
 * Leadership
 * Careers

GLANCE GUIDED CX


JOIN YOUR CUSTOMERS INSIDE YOUR DIGITAL SPACES

With Glance, your agents can collaborate with your customers – inside your
website or app – right when they need you most.


Cobrowse

Screen Share

Live Video

Mobile Share


See How Glance Works




CX INDUSTRY LEADERS CHOOSE GLANCE GUIDED CUSTOMER EXPERIENCE FOR:




CONSULTATIONS

Deliver dynamic, interactive sales and advisory sessions.

- Deliver more demos
- Accelerate the sales cycle



TRANSACTIONS

Offer in-context, in-the-moment support inside your website or app.

- Reduce online abandonment
- Improve CSAT



TRAINING

Incorporate remote personal guidance into onboarding and training.

- Boost customer ratings
- Increase upsell and cross-sell revenue



SUPPORT

Stand out with customer service and support from a real person.

- Improve NPS (net promote scores)
- Advance customer retention and loyalty




OUR INDUSTRIES


GLANCE SETS THE BEST BRANDS APART.

Human connections in digital spaces transform CX for the world’s leading
brands. See how Glance powers better CX in:


FINANCIAL SERVICES

Trust and communication are at the heart of better customer experiences in
banking and wealth management. See how Glance delivers both for Intuit and Axos
Bank.

LEARN MORE


HEALTHCARE

Navigating a complex landscape across healthcare and insurance is better with
one-on-one help. Glance helps humanize CX for leading healthcare companies like
Humana. 

LEARN MORE



SAAS

From better sales and onboarding to personalized customer success management,
SaaS companies like Constant Contact and MINDBODY use Glance Guided CX.

LEARN MORE


RETAIL

Online, in-person, or hybrid? Retail is transforming, and Glance is right there
to keep a personal touch front-and-center for leading retail organizations.

LEARN MORE


OUR CUSTOMERS


ELEVATED CUSTOMER EXPERIENCE FOR TOP ENTERPRISES

Glance is road-tested at scale for large and growing CX industry leaders.

INTUIT

 * 10% improved call resolution rate
 * 18% increased NPS

Glance empowers Intuit tax experts to deliver in-app guidance and consultation
to TurboTax® customers.

Learn More

AXOS

 * Higher CSAT
 * Higher lifetime loyalty and revenue

Glance allows Axos bankers to deliver a digital banking experience that rivals
an in-branch experience.

Learn More

CONSTANT CONTACT

 * Higher CSAT & FCR
 * Higher upsell / cross-sell revenue

With Glance, Constant Contact service agents create “high CSAT moments” to
upsell happy customers.

Learn More
Explore Case Studies


HOW IT WORKS


CONNECT WITH YOUR CUSTOMERS - YOUR WAY.

Set your digital customer experience apart from the rest with Glance Guided CX.

explore guided CX


COBROWSE

Your agents join your customers in any digital space to see, guide, share, and
collaborate.

Learn More


LIVE VIDEO

Agent-only, two-way, or multi-way video that amplifies the human experience
during cobrowse interactions.

Learn More


SCREENSHARE

Secure remote assistance elevates the help agents provide to customers.

Learn More


MOBILE APP SHARE

Offer your customers the same great cobrowse and live video experiences in your
mobile app for iOS or Android.

Learn More


2023 CX TRENDS & PREDICTIONS

Post-pandemic, so much has changed in the world of CX. Get our ebook, CX Trends
& Predictions for 2023: Seeking Stability, to see which trends are sticking, and
how leading CX organizations can stay ahead of the curve.

Plus, you’ll get five essential questions you and your team can ask yourselves
to head into 2023 confident in your CX strategy. 

Read Now


OUR PARTNERS


INTEGRATING GLANCE INTO YOUR CX TECH STACK IS EASY

Glance provides out-of-the-box integrations, and our open API enables
integration with any CRM, agent desktop, or contact center tech.


Our Integration Partners


THE PROOF




EXPERIENCE GUIDED CX FOR YOURSELF

When it comes to the Guided Customer Experience, seeing really is believing.
Request a live demo to see the many ways Glance can transform your customer
experience.  

book a demo

HEADQUARTERS
178 Albion Street
Suite 220
Wakefield, MA 01880

NEW HAMPSHIRE OFFICE
36 Maplewood Avenue
Portsmouth, NH 03801




CONTACT

1 888 945 2623
+1 781 316 2596 (International)
hello@glance.net


BECOME A PARTNER

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