community.docusign.com Open in urlscan Pro
18.244.164.2  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On October 22 via api from RU — Scanned from DE

Form analysis 2 forms found in the DOM

GET /search

<form method="get" action="/search">
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Supported file types: {allowed_files_type}&quot;,&quot;js.uploader.error_file_size&quot;:&quot;Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}&quot;,&quot;content_type.label.idea&quot;:&quot;Idea&quot;,&quot;js.uploader.error_on_upload&quot;:&quot;Something went wrong, please check your link and try again.&quot;}}}"
        data-css-anchor="algolia-search">
        <div class="search-and-filter-wrapper" data-bounded-context="Search"><span>
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                        fill="currentColor"></path>
                    </svg></button><input aria-label="Search" type="search" placeholder="Search the Docusign Community" autocomplete="off" autocorrect="off" autocapitalize="off" data-track-type="click keydown" data-element-name="Search input"
                    data-event-filter="enterKeydownFilter" class="search-box__input" aria-autocomplete="list" id="downshift-2-input"><button type="reset" aria-label="Clear search" class="search-box__reset" data-toggle="button"
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Name: forgotPasswordPOST /member/forgotPassword

<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__1119761735" data-mn="ItemView" data-mn-app="frontend">
  <div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
    </div>
    <div class="second">
      <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
    </div>
  </div>
  <div class="form-row first">
    <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send Message <div class="loader"></div></button>
    <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
  </div>
  <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="FqE953AUO-o7y6s40_MMWDM6io20e7-c5SM-_0Aks_w">
</form>

Text Content

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,833 Topics
 * 14,478 Replies

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4833 Topics
Recently Active
Most Replies Most views Newest First
H

Houseoframos12Newcomer
asked in eSignature
verify forged Document


I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?

0
5077
A

28 days ago
N

nmagalhaesConversation Starter
asked in eSignature
Corrections to a document


Hello. I viewed the video related to the ‘Correction’ feature. However, this
seems to be referencing corrections to the envelope such as modifying the
recipients, add new fields, add additional files. Is there a way to make
corrections to the values within the field. For example. The document is sent
for signature, the person responsible for reviewing and signing off sees an
error, e.g. an incorrect amount value has been entered into a field. What is the
process that would allow this type of correction to be made without having to
VOID the entire envelope and start all over again. Thank you, Nancy

0
1257
C

8 minutes ago
M

MyriamObserver
asked in eSignature
"DOCUSIGNED BY" & "SIGNED BY"


Hi, In docusigned documents, I noticed that above the signature sometimes it is
written “DOCUSIGNED BY” and sometimes it is “SIGNED BY” even for the same user
profil. For both, there is the ID underneath the signature. What is the
difference when it is “DOCUSIGNED BY” and ”SIGNED BY”?

0
222
F

1 hour ago
D

DüsseldorfNewcomer
asked in eSignature
Restrict adding fields to template while permission to change recipients and
fill out fields


Hi! How can I revoke senders' permission to add standard fields to the document
in an assigned template, but still give them permission to adjust the recipient
list or to add contact details and fill in predefined fields in the document.
With the settings “Template Usage Options ” i am not able to do that. Is there
another way?

0
20
D

1 hour ago
D

dgethenNewcomer
asked in eSignature
Templates with saved fields


Is there a way to save a template with the text boxes and checkboxes included? I
regularly send a form with many text fields that I have to re-add each time. I
don’t want to bulk send - this will be a form that is sent to new starters

0
582
D

1 hour ago
H

HigginsObserver
asked in eSignature
Changing the certificate information


A customer wants us to change so minformation regarding who sent the sign
document in the PDF signature panel. Today it looks like this: and we need to
have it look like this: The pictures is only for you to understand the issue we
have. Are there any quick solutions to this?

0
10
H

3 hours ago
D

DCSisFailingObserver
asked in eSignature
No document gets displayed


Docusign has not been functioning correctly for 3 days. I can log in, create an
envelop, upload the document, and then the application stops, a blank page is
displayed and nothing move. I have not been able to sign anything for 3 days. I
have tried egde and chrome, PDFs and DOCs… Is there a solution to this? Of
course SUPPORT is useless...so here I am...last attempt

0
20
D

3 hours ago
M

Matthias BlazejakNewcomer
asked in eSignature
New user can-'t see templates


We have around 115 users, which all get templates by group ‘everyone’. Our
newest user can’t see any templates. Her account was created as always. We
re-created the account already. Has anyone seen this behaviour before? I checked
all permissions. Any ideas welcome! Thanks in advance.

0
20
M

4 hours ago
K

kittenstarrNewcomer
asked in eSignature
I can't contact support


Hello, I am trying to contact support, but whenever I click on the ling it logs
me out and I can’t log back into the support section. Anyone knows what’s wrong?

0
132
K

5 hours ago
R

remakerNewcomer
asked in eSignature
Signed documents not in my free account.


How do I find documents that others have sent me that I have signed? It seems
like my email may be associated to multiple accounts. The account that I can log
in to, 29922419, is NOT receiving documents that I signed related to that
associated email address. How can I make sure that 3rd party docusign agreements
sent to my email get associated to my active account? And can I archive other
signed docs into that account if I have the security keys for them? I can reach
\old documents from my email links but I would like them all collected in my
account.

0
408
R

6 hours ago
B

boniNewcomer
asked in eSignature
I'm stuck in trying to cancel! Help, please!


My account is suspended as I no longer use it and I refuse to pay for something
I won’t use.I go through the pages to cancel with Admin, but it wants me to pay
before it lets me cancel. I’ve replied to the invoice thats sent to me to
cancel, but nothing happens. How can I get rid of this? I haven’t used it in
over a year. Thanks, boni

1
82
B

6 hours ago
A

aakash_d_moryaNewcomer
asked in eSignature
How I can customize the final email body?


Hello folks, Once the signing process is completed, all participants are
receiving email notifications with a message along the lines of: I would like to
inquire if there is any way to customize the contents of these emails. It
appears that the notification includes the phrase "All parties have completed"
and repeats the content from the last email, which does not look ideal. Could
you please advise on how I can modify or remove this repetitive text?

0
372
A

9 hours ago
A

AmyT1234Newcomer
asked in eSignature
What if the sender's email is hacked?


Hello - we would like to send a template of several documents, one of which is
the recipient’s banking information. Once the recipient completes the package, I
receive an email from Docusign, as you know. What I’m concerned about is that if
someone accesses my email fraudulently, they have access to that banking
information. Is is possible to have an access code texted to my phone before I
can open that link/attached PDF? I’ve seen something on here about having
recipients get a text to access, but the forms are blank at that point; the
problem is with the completed forms possibly being accessed by a fraudster. Any
ideas? Thank you!

0
633
M

10 hours ago
M

MartaObserver
asked in eSignature
Voiding fully signed enevelope


Hello, could I please get advice how to Void fully signed envelope. many thanks,
Marta

0
72
C

12 hours ago
K

Kayla SchmitzNewcomer
asked in eSignature
Declining an Envelope - Notification Process


When using a PowerForm, someone is initialling the document to approve the
accuracy of certain information submitted by the initial signor, before the
other individuals sign. If the information is incorrect and the person required
to initial the document declines, do everyone included on the envelop get
notified?

0
62
C

12 hours ago
K

kimbproctor1Newcomer
asked in eSignature
formula


How can I setup the following formula? ((The sum of Line 1 Breakfast $ in left
column + Line 2 of Lunch $ in left column + Line 3 of Dinner $ in the left
column + Incidentals $ in the left column) X .75) *2 I have the following but I
don’t know how to do the double parenthesis part and add the *2 [Breakfast Cost
fa9771bb-b73c-4d1d-8dee-9abd0aec922f] + [Lunch Cost
43032b26-63f7-4880-846f-d2c29442a976] + [Dinner Cost
7a5e4fb5-2030-45da-ad8c-9c52440dee4b] + [Incidentals Days] * .75 I added the
parenthesis and seems like this may work: ([Breakfast Cost
fa9771bb-b73c-4d1d-8dee-9abd0aec922f] + [Lunch Cost
43032b26-63f7-4880-846f-d2c29442a976] + [Dinner Cost
7a5e4fb5-2030-45da-ad8c-9c52440dee4b] + [Incidentals Days] * .75)*2

0
102
C

12 hours ago
A

Aditya.TNewcomer
asked in eSignature
Continue option is not showing


Hi Team, we are not getting Continue or finish option after uploading document.
we have integrated DocuSign with our application. this issue is happening with
only 1 user however rest users are getting. attached image for yor reference. we
have done below troubleshooting but result is same. clear cache, history tried
the same login with different devices tried to use different signature.

0
173
C

12 hours ago
D

DLSObserver
asked in eSignature
Signature


Is there a way I can upload my signature and save it, so I use the same
signature everytime? I have one that I use in my email and have used for years
to sign documents and checks. Right now I have to create a signature each time I
sign a document and the software will not even let me save that one. Suggestions
Thanks

0
152
C

12 hours ago
J

JohnKMoreheadNewcomer
asked in eSignature
Can't Find a Document I signed


Recently, I rented an Airbnb. The Lessor sent me a contract via Docusign. I know
I signed and returned the document but now I cannot locate it. I subsequently
opened a Docusign account attempting to locate the document but have been
unsuccessful. I checked with the Lessor and he said that he never sent such a
contract. I checked with Airbnb and they said that they never sent a document.
Can you please help me locate the document? Thank you!

0
193
C

12 hours ago
C

Community UserLegacy User
asked in eSignature
Is there a way to edit just one document (remove and replace or add) to a packet
of documents already created without having to start over in assigning all
fields to all documents within the packet?


Is there a way to edit just one document (remove and replace or add) to a packet
of documents already created without having to start over in assigning all
fields to all documents within the packet?

0
694
M

13 hours ago
R

RossLNewcomer
asked in eSignature
SSO RelayState


Our organization is using DocuSign SSO. After successful SSO users always land
on https://apps.docusign.com/send/home page. We would like our users to be
redirected the Drafts view instead -
https://apps.docusign.com/send/documents?view=draft Usually in SAML SSO this is
done via RelayState parameter but DocuSign is ignoring this parameter. Is there
a way to force DocuSign to go to a different page/view after SSO? Thanks.

0
83
N

14 hours ago
M

mr1Troubleshooter
asked in eSignature
Left menu settings


Hello All: Is there any way to change the settings on the left menu? (the one
that begins: ‘Start’ , ‘Shared Access’, ‘Envelopes’...) I’d prefer that it
remain fully open - so I don’t have to keep clicking “show more” whenever I
refresh/move to another page. The two categories I use most are “Completed” and
“Waiting for Others” - which means extra clicks to get to “Waiting for Others”.
thanks mr1

0
40
M

15 hours ago
A

akendall1966Newcomer
asked in eSignature
Replacement for expired link...


I am trying to access a document I signed May 3 this year 2024. I have the
original email inviting me to sign. I click this link and get the expired link
page. I have made multiple requests for a new link, but nothing arrives. I have
checked spam. I didn’t have an account at the time of signing but have created
one in case I could access the document that way but there is nothing available.
I also tried the access document link on the docusign.com homepage with the
security code in the email but end up in the same expired link no new link
provided by the request loop. Been at least three hours since first requesting a
new link. Is this normal? AK

0
51
A

15 hours ago
T

traineyNewcomer
asked in eSignature
Sending envelope


Why are the form fields blank after I send the document, even though I have
filled them in and can see the completed form before I send?

0
163
N

16 hours ago
R

RueNewcomer
asked in eSignature
BUlk mail


How do I fill out the bulk mail templetes?

0
31
N

16 hours ago
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