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2 forms found in the DOM

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/privacy/

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      <option value="https://online.corp.westpac.com.au/">Corporate Online</option>
      <option value="https://onlineinvesting.westpac.com.au/login" data-target="sameWindow">Westpac Share Trading</option>
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PRIVACY POLICY


PRIVACY


Westpac Banking Corporation and its related bodies corporate in Australia and
overseas (the ‘Westpac Group’) are committed to protecting your privacy.

All Westpac Group Australian businesses are bound by the Privacy Act 1988 (Cth)
and must protect your personal information according to that Act and other
applicable laws, such as the Spam Act 2003 (Cth) (‘Privacy Laws’). 

This is only a summary of our Privacy Policy. Download a copy of our full Pdf
File Privacy Policy (PDF 338KB) (PDF), view the full Privacy Policy online, or
contact us for a free printed copy.



 

What kinds of personal information do we collect and hold?

When you apply for, register your interest in, or enquire about a product or
service, we collect information that is reasonably necessary to be able to
provide you with those products or services. For instance, we may ask for
identification information such as your name, address and date of birth.

Why do we collect, hold, use and disclose personal information?

The main reason we collect, use, hold and disclose personal information is so we
can provide you with products and services (including where applicable, third
party products and services) and to help us run our business. This may include:

 * checking your eligibility for the product or service;
 * assisting you where online applications are not completed;
 * providing you with the product or service;
 * helping you manage the product or service;
 * developing insights and conducting data analysis to improve the delivery of
   products and services, enhance our customer relationships and effectively
   manage risks;
 * preventing, detecting and investigating suspicious or fraudulent activities;
   and
 * understanding your interests and preferences so digital content, products and
   services can be tailored.

How do we collect personal information?

We collect most personal information directly from you whether in person, on the
phone or electronically, for example when you visit our websites, online banking
services or use our mobile or tablet applications;

Sometimes we collect personal information about you from other people or
organisations, for example from other Westpac Group companies, publicly
available sources of information and credit reporting bodies or service
providers, such as companies that provide fraud prevention reports.

How do we hold and protect your personal information?

Much of the information we hold about you will be stored electronically in
secure data centres located in Australia. We also store information in other
Westpac Group secure data centres or the data centres of our contracted service
providers (including cloud storage providers), and some of these data centres
may be located outside Australia.

We use a range of physical, electronic and other security measures to protect
the security, confidentiality and integrity of the personal information we hold
both in Australia and overseas.

Who do we disclose your personal information to, and why?

We may share your personal information with other Westpac Group companies.
Sometimes we may disclose your personal information to organisations outside the
Westpac Group who help us deliver or support our provision of products and
services to you. For example our agents, contractors and contracted service
providers, insurers, and credit reporting bodies.

Do we disclose personal information overseas?

We may disclose your personal information to a recipient located outside
Australia. For example, this may include the following:

 * Westpac Group companies; and
 * our contracted service providers or parties who we work with, that operate
   overseas, which are likely to be located in, but not limited to, the United
   States, New Zealand, India, the Philippines, UK, Malaysia and Brazil.

Do we use or disclose personal information for marketing?

We may use your personal information to directly offer you products and services
that we believe may be of interest and value to you, but we will not do this if
you tell us not to. These products and services may be offered by a member of
the Westpac Group or one of its preferred suppliers by various means, including
by mail, telephone, email, SMS or through social media or targeted advertising
through Westpac Group or non-Westpac websites or our online banking services.

When we market products and services to you, we will comply with applicable
Privacy Laws to obtain your consent if required.

If you do not want to receive marketing offers from us, please contact us using
the contact details or opt-out facility provided to you.

Access to and correction of personal information

You can request access to the personal information we hold about you. You can
also ask for corrections to be made. To do so, please contact us.

 


RESOLVING YOUR PRIVACY CONCERNS AND COMPLAINTS - YOUR RIGHTS

If you have a question or complaint about how your personal information is being
handled by us, our affiliates or contracted service providers, please contact us
first using the contact details provided below.


DELIVERING ON OUR SERVICE PROMISE


We're constantly striving to provide the best possible service, and we'll do our
best to resolve any concern you have efficiently and fairly.


OUR COMMITMENT TO YOU


If you’re ever unhappy about something we’ve done – or perhaps not done – please
give us the opportunity to put things right.


Our aim is to resolve your complaint within five (5) business days, and where
possible we will resolve your complaint on the spot. If we need additional time
to get back to you, we will let you know. Should we be unable to resolve your
concern at your first point of contact, we will then refer the complaint to our
dedicated Customer Managers in our Customer Solutions team.


Our Customer Solutions Customer Managers are here to find a solution for you and
will ensure that you're regularly updated about the progress we are making to
resolve your complaint. 


CONTACT US

 * over the phone on 1300 130 467– call centres are open 8am – 8pm, Monday -
   Saturday from anywhere in Australia
 * visiting any of our branches in person
 * online at westpac.com.au – using our secure feedback form to provide
   feedback, share your suggestions, or provide a complaint or compliment; or
 * write to us at Reply Paid 5265, Sydney NSW 2001.


XYLO CUSTOMERS CAN CONTACT US BY

 * calling 1300 XYLO FX (1300 995 639);
 * emailing customercare@XYLO.com.au; or
 * visiting our website xylo.com.au


Our Privacy Officer can also be contacted in relation to privacy concerns by
writing to Reply Paid 5265, Sydney NSW 2001. 


IF YOU ARE STILL UNHAPPY


If you are not satisfied with our response or handling of your complaint, you
can contact the external dispute resolution scheme, the Australian Financial
Complaints Authority (AFCA).
 

AFCA provides a free and independent service to resolve complaints by consumers
and small businesses about financial firms (e.g., banks), where that complaint
falls within AFCA’s terms of reference. The contact details for AFCA are set out
below:

Australian Financial Complaints Authority

GPO Box 3 Melbourne VIC 3001

Phone: 1800 931 678 (free call)

Email: info@afca.org.au

Online: www.afca.org.au


Under the Privacy Act you may complain to the Office of the Australian
Information Commissioner (OAIC) if you have raised a complaint with us and
you’re not happy with our response or have concerns about the way we handle your
personal information. The contact details for the OAIC are set out below:

Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001

Phone: 1300 363 992

Online: www.oaic.gov.au

Secure webform: Privacy Complaint Form

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Conditions, fees and charges apply. These may change or we may introduce new
ones in the future. Full details are available on request. Lending criteria
apply to approval of credit products. This information does not take your
personal objectives, circumstances or needs into account. Consider its
appropriateness to these factors before acting on it. Read the disclosure
documents for your selected product or service, including the Terms and
Conditions or Product Disclosure Statement, before deciding. Target Market
Determinations for the products are available. Unless otherwise specified, the
products and services described on this website are available only in Australia
from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit
licence 233714.

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