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HILTON HONORS TERMS & CONDITIONS
EFFECTIVE DATE: JANUARY 1, 2023. THE FOLLOWING SUPERSEDES ALL PRIOR TERMS &
CONDITIONS. BY PARTICIPATING OR CONTINUING TO PARTICIPATE AFTER THE EFFECTIVE
DATE, YOU AGREE TO THE FOLLOWING:
The following information forms the basis of participation in the Hilton Honors
Member Reward Program ("Hilton Honors" or "Program"). These Terms and Conditions
("Terms and Conditions") are intended to protect the members of Hilton Honors
("Members"), and Hilton Honors Worldwide, LLC ("Hilton Honors" or "We"). Your
participation in this Program will be governed by these Terms and Conditions,
and it is your responsibility to read and understand all of them.
If you require clarification or further information, you may contact the nearest
Hilton Reservations and Customer Care or send an e-mail to
HiltonHonors@hilton.com. Please note however, Hilton Honors Program Terms and
Conditions cannot be superseded or changed except in writing from Hilton Honors.
Choose a topic
General
Guaranteed Member Discount
Accrual of Points
Accrual of Milestone Hilton Honors Bonus Points
Car Rental Hilton Honors Bonus Points
Double Dip® Earning Style Options
Hilton Honors Amenities
Hilton Honors Membership Tiers
Elite Rollover Nights
Elite Status Gifting
Reward Redemption
Hilton Honors Reward Exchange
Hotel Reward Stays
Event Planner Program - Global
Point Purchase Program
Hilton Honors Points Pooling and Points Transfer
Hilton Honors Mutual Fund
Your Agreement to Our Use of Information about You
Conditions of Participation
GENERAL
Hilton Honors Program membership and its benefits are offered at the sole
discretion of Hilton Honors, a wholly owned subsidiary of Hilton Domestic
Operating Company Inc. Hilton Honors is defined as Hilton Honors Worldwide, LLC,
its subsidiaries, affiliates, officers, directors, partners, employees, and
agents.
The Hilton Honors Program Terms and Conditions are governed by and are to be
construed under the laws of the State of New York, U.S.A, without giving effect
to any choice of law or conflict of law rules or provisions that would cause the
application of any other state laws. Claims may not be resolved through any form
of class action. By participating in the Hilton Honors Program, Members consent
that venue for all suits will be in the Eastern District of Virginia or, if
there's no federal jurisdiction, venue will be in Fairfax County, Virginia. The
Program Terms and Conditions set forth here in supersede all prior Program Terms
and Conditions.
Membership in and application for membership in the Hilton Honors Program is
void if prohibited by law in the country of the Member's or applicant's
domicile.
The Program has no predetermined termination date and may continue until such
time as Hilton Honors decides to terminate the Program, at any time, with or
without notice. Members will have twelve months from the date Program
termination is announced to accumulate Points and redeem a desired Reward. This
means that, regardless of the amount you participate in the Program, your right
to accumulate Points and claim Rewards can be terminated by Hilton Honors twelve
months after Hilton Honors announces Program termination.
Hilton Honors reserves the right to add, modify, delete or otherwise change any
of the rules, procedures, conditions, benefits, or Rewards pertaining to the
Program at its sole discretion, with or without notice, even though changes may
affect the value of Points or Reward Certificates or Confirmations already
accumulated. This means that Hilton Honors may make changes that affect, but are
not limited to, hotels within the Hilton Portfolio, travel partner affiliations,
rules for earning Hilton Honors Points, redeeming Hilton Honors Points, rules
and procedures for the use of Rewards, continued availability of Rewards, Reward
types, and the features of special offers.
Only individuals of majority age in their state of residence may enroll in
Hilton Honors and become Members (defined as individuals who have been accepted
as Members by Hilton Honors). Corporations, associations or groups are not
permitted to enroll in Hilton Honors. Married couples who became Hilton Honors
Mutual Fund Members prior to April 1, 2004 may participate jointly through
Hilton Honors Mutual Fund.
Program membership entitles Members the right to earn Points, which can be
redeemed for Rewards in accordance with the Terms and Conditions of the Program.
Member benefits and Rewards are offered in good faith, however may not be
available if prohibited by law or regulation in Member's country of residence.
Members must not maintain membership in or earn Points on multiple accounts.
Hilton Honors reserves the right to suspend or discontinue Hilton Honors
membership, including any Elite Tier status (including Silver Elite Member, Gold
Elite Member, and Diamond Elite Member status), for any Member who appears to be
using the Program in a manner inconsistent with the Terms and Conditions or
intent of the Program or any portion of the Program, including, but not limited
to, Reward redemption or Certificate use. Hilton Honors also reserves the right
to discontinue membership for any Member who Hilton Honors believes, or if there
are reasonable grounds for suspecting, in its sole discretion, has: acted in a
manner inconsistent with applicable local or federal laws, regulations or
ordinances; breached or violated any of these Program Terms and Conditions;
engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing
in connection with the account, including without limitation, involving Reward
redemption or Certificate use, or other Member benefits; engaged in any abusive,
fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it
be physical, verbal or written in nature, towards any hotel within the Hilton
Portfolio or their guests or employees, or towards Hilton or any of its
employees or contractors, or failed to pay any bills or accounts due to Hilton
or any hotel within the Hilton Portfolio.
Such discontinued membership may result in the loss of all accumulated Points
and the cancellation of Hilton Honors Certificates, benefits and privileges,
including the loss of any associated Elite Tier status. In addition to
discontinuance of Hilton Honors membership, Hilton Honors shall have the right
to take appropriate administrative and/or legal action, including, without
limitation, criminal prosecution, as it deems necessary in its sole discretion.
The sale or barter of any Hilton Honors Points, Certificates, Rewards
Confirmations or other Hilton Honors benefits other than by Hilton Honors is
prohibited. Any Points, Certificates or benefits which Hilton Domestic Operating
Company Inc. deems in its sole discretion to have been transferred, sold or
assigned in violation of Program Terms and Conditions may be confiscated or
canceled.
All interpretations of Program Terms and Conditions shall be at the sole
discretion of Hilton Honors.
The term "hotel within the Hilton Portfolio" as used in these Terms and
Conditions is defined any hotel that participates in the Hilton Honors program.
Members who do not have eligible activity as defined in a. - d. below in any 24
consecutive month period may be removed from the Program and are subject to
forfeiture of all accumulated Points. At the discretion of Hilton Honors, such
Members may be permitted to remain in the Program and removed after five years
of inactivity. To keep accumulated Hilton Honors Points, the Member must take
one of the following actions within a 24 consecutive month period: (a) stay at a
hotel within the Hilton Portfolio pursuant to the terms herein; (b) earn Hilton
Honors Points through any third party source of Hilton Honors Point
accumulation, including a Hilton co-branded credit card, pursuant to its terms;
(c) purchase Hilton Honors Points; or, (d) donate Points through The Hilton
Honors Giving Back Program.
Failure to take action (a), (b), (c) or (d) described above will result in the
forfeiture of all accumulated Points and, after five years of inactivity, to
deactivation of the Member's account. Once the Points have been forfeited, the
Member may not retrieve any forfeited Points but Member may begin to earn Points
again thereafter. Any Reward redeemed by the Member before the Points are
forfeited (such as a hotel reservation made or a car rental voucher obtained) is
still valid. This applies to any year of enrollment, including without
limitation, the first year of enrollment. Members who fail to pay mortgage
related payments properly due and owed to Hilton Grand Vacations®, including but
not limited to principal payments, interest payments, late fees, and service
fees are subject to forfeiture of Points equal to the amount of Points
accumulated in connection with Hilton Grand Vacations®. Further, Members who
fail to pay amounts due to Hilton Grand Vacations® are subject to forfeiture of
any Elite tier status earned through Hilton Grand Vacations®.
Each Member is responsible for remaining knowledgeable as to the Program Terms
and Conditions and as to the number of Points in his or her account. Hilton
Honors may attempt, but is not required, to send correspondence to active
Members to advise them of matters of interest, including notification of Point
forfeiture or Program changes. Neither Hilton Honors, nor third party companies
participating as marketing partners in the Program ("Marketing Partners") will
be liable for any failure to do so and will not be responsible for incorrect or
inaccurate transcription of Member contact information, for problems related to
any of the equipment or programming associated with or utilized by the Member,
for any human error, for any interruption, deletion, omission, defect, or line
failure of any telephone network or electronic transmission, for problems
relating to computer equipment, software, inability to access any Web site or
on-line service, for any other technical or non-technical error or malfunction,
for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated
or postage due mail or other mail or e-mail for whatever reason.
Each Member is responsible for creating private account access information and
for maintaining the security of that information. If the security of that
information is breached by Member or a third party, Hilton Honors shall not be
liable for any access to that account not authorized by Member, accumulation of
Points, redemption of Rewards, or other account activity that occurs as a
result, and in no event shall Hilton Honors be responsible for reimbursing
Member for any Points redeemed or other damages or losses claimed to occur as a
result of that unauthorized access. If Member becomes aware of any fraudulent
activity, including unauthorized redemption of Member's Points or Rewards,
Member must report the fraudulent activity to Hilton Honors in writing, within
90 days of it occurring, and provide all further requested information and
cooperation to Hilton Honors to be eligible for reinstatement of lost Points or
Rewards, which reinstatement may be awarded in Hilton Honors' sole discretion.
Each Member is responsible for advising Hilton Honors of any changes to his or
her contact information.
Accrued Points and Reward Certificates and Confirmations do not constitute
property of the Members. Except as specifically provided herein, neither accrued
Points nor Reward Certificates/Confirmations are transferable for any reason or
by operation of law. Points and Certificates accrued by Mutual Fund Members may
be used by either spouse listed on the account.
Specific Program benefits and services have been established for all Members;
however, benefits and services offered by hotels within the Hilton Portfolio may
vary. If Hilton Honors, or any Hilton Honors Marketing Partner improperly denies
a Member an accrual or benefit, the liability of Hilton Honors, or the Marketing
Partner will be limited to the equivalent value of that accrual or benefit as
determined solely by Hilton Honors.
Hilton Honors is not responsible, and assumes no liability, for changes or
discontinuances of the Marketing Partner's service or product(s) which may
affect Program Rewards offered, the accrual of Points or devaluation of
Certificates.
Nothing in the Hilton Honors Program Terms and Conditions is intended or shall
be construed to create or establish any agency, partnership or joint venture
relationship between Hilton Honors and the Marketing Partners.
In case of the death of a Member, Points in the Member’s account may be
transferred to another active Member upon Hilton Honors receipt and approval of
certain requested documentation and information. View required documentation
regarding transference of a deceased Member's benefits. To be eligible, transfer
must be requested and all required documents and information provided within one
year from the date of the Member’s death. Any transfer remains within the sole
discretion of Hilton Honors Any decision made by Hilton Honors in response to a
request for transfer is final and not subject to further review or dispute.
Elite status cannot be transferred and Points received by a Member through such
a transfer will not count toward Elite status.
GUARANTEED MEMBER DISCOUNT
Membership rates are subject to availability at participating hotels and resorts
within the Hilton Portfolio. Discounts are as follows:
Hilton Honors members will receive a discount – from 2% off the eligible rate –
depending upon booking window, region or country, day of the week and other
circumstances determined by Hilton Honors. Hilton Honors discount does not apply
to all available rates. Early departure fees, deposit and cancellation
restrictions may apply and vary by hotel.
Stated terms and conditions relating to bookings will apply, such as
cancellation, early departure, Advance Purchase and other payment terms.
Unless otherwise stated, quoted rates are per room per night, based on
single/double occupancy and do not include taxes, gratuities, incidental charges
and resort fees (if applicable). Discount not available at Hampton by Hilton
hotels in China. If you are making a reservation by phone, please call
+1-800-HILTONS (445-8667) or view all Hilton Reservations Worldwide phone
numbers. If you are making a reservation by phone, please request “Hilton Honors
Discount.” Hilton Honors Discount is only available for up to two rooms per
member per stay.
This rate may not be combined with other select promotions, offers or discounts
and is not valid for existing reservations or groups. Rate is non-transferable
or redeemable for cash, and cannot be used during future stays.
ACCRUAL OF POINTS
Hilton Honors Points can be earned for hotel stays only at hotels within the
Hilton Portfolio. Participating hotels within the Hilton Portfolio are subject
to change at any time, without notice. Consult individual hotel listing on
Hilton.com or at HiltonHonors.com to determine participation. If a hotel ceases
to be a hotel within the Hilton Portfolio, all stays subsequent to such date
will not be eligible to earn Hilton Honors Points regardless of when the
reservation was made.
To earn Hilton Honors Points or credit toward tier status for hotel stays, a
Member must be a registered, paying and staying guest at a participating hotel
within the Hilton Portfolio and meet all of the conditions described herein.
Members may also earn Hilton Honors Points for eligible charges to Hilton Honors
credit cards, a list of such credit cards is available here, subject to terms
outlined in their Cardmember Agreement. See the Credit Card Terms and Conditions
for additional details. Points may also be earned for other activities as
designated by Hilton Honors from time to time.
A "stay" is defined as the total number of consecutive nights spent at the same
hotel, whether or not a guest checks out and checks back in again. Specifically
excluded from the definition of "stay" are the following types of ineligible
stays: wholesale/tour operator packages; contracted crew rates; travel agency
discount rates; packages exclusively for casino player card holders;
unauthorized Members staying on Go Hilton Team Member or Family & Friends Travel
Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club
timeshare programs, Hilton Grand Vacations marketing packages with a sales
presentation requirement; complimentary or barter rooms; NET Group rates; Series
Group or IT Group rates; contracted Entertainment or Encore rates; third party
websites bookings (irrespective of rate paid); and "opaque" channel bookings
where the brand may or may not be known at the time of purchase.
Hilton Honors Points (or stay credit) may not be earned (including as a My Way
benefit) for or during ineligible stays, including without limitation, folio
charges incurred during ineligible stays.
No Points or credit toward tier status will be awarded for "no show" situations
when a Member has made a reservation guaranteed with a credit card but then does
not check in to the hotel--irrespective of whether or not the Member's credit
card is charged for any portion of the reserved stay per the hotel's "no show"
policy.
A Member may earn Base Points for up to four rooms per stay ("Earning Rooms") if
all eligible charges for Earning Rooms are paid on one folio. Base Points will
be earned for all eligible folio charges incurred on Earning Rooms. The term
"eligible folio charges" is defined below. Bonus Points issued on Base Points,
including tier bonuses (20%, 80% or 100%, depending on Member tier), Bonus
Points earned through double or triple Base Point promotions, will apply to the
total Base Point credit earned for Earning Rooms. For any other bonuses,
including Hilton Honors Marketing Partner Bonus Points and other promotional
bonuses (e.g. promotional miles), Bonus Points will be awarded on one room only.
For purposes of obtaining tier status, a Member will receive stay and night
credit for one room only.
"Double Points" means the Member will receive a bonus equal to the number of
Base Points earned during a stay and "Triple Points" means the Member will
receive a bonus double the number of Base Points earned during a stay. Bonus
Points earned on Base Points do not count toward Elite tier qualification.
Members will earn Hilton Honors Base Points for every eligible U.S. dollar (or
other currency equivalent) charged to an individual Member's hotel bill
("eligible folio") for stays at participating hotels within the Hilton
Portfolio.
The term "eligible folio charges" within the Hilton Portfolio shall mean: room
rate, food and beverage, telephone, laundry, pay-per-view movies, entertainment
and recreational facilities, and other incidental charges charged to the
Member's room during the Member's stay. Dining room or other charges not billed
to a Member's room during a stay are not eligible for credit. Such hotels within
the Hilton Portfolio may omit for purposes of Point accrual, incidental charges
by non-affiliated hotel entities which are not owned and/or operated by the
hotel including, but not limited to, food and beverage outlets, gift shop,
drugstore, clothes, gallery or specialty stores, recreational or entertainment
concessions. Charges in connection with banquets or other catering functions are
not considered "eligible folio charges" for purposes of Point accrual, with the
exception of Points earned from qualifying meetings or events through the Hilton
Honors Event Planner Program. Folio charges incurred during an ineligible stay
are not considered "eligible folio charges."
Any applicable federal, state or local taxes, including, without limitation,
city occupancy tax, are not considered "eligible folio charges" and will be
omitted for purposes of Point accrual for hotel stays.
There is no limit to the number of Base Points that Members may earn during a
stay; however, Hilton Honors may review and adjust the amount of Base Points
earned on any stay in order to ensure accuracy and compliance with these Terms
and Conditions.
Points awarded for stays at hotels within the Hilton Portfolio outside the U.S.
will be based on local currency converted to U.S. dollars. Local currency will
be converted into U.S. dollars weekly, using a published rate of exchange in
effect at time of conversion. This rate will be determined at Hilton Honors'
sole discretion, based on standard currency conversion methods but may vary from
currency conversion rates used by credit card companies.
A Member whose individual hotel bill is billed directly to a company and the
Member is responsible for authorization for settlement at check-out is eligible
for Hilton Honors Points as described herein. However, group master-billing
arrangements where charges for multiple rooms are placed on one hotel bill and
billed to a company or common address or settled at check-out by one individual
are not eligible for Hilton Honors Points. Incidental charges (those charged to
a Member's room) paid for directly by the Member at check-out are eligible for
Point credit. Incidental charges billed to a master bill are not eligible for
Point credit.
Monthly activity statements are available via email or Members may access
account information online.
Members will not earn Points or promotional miles for hotel stays redeemed with
a Marketing Partner's discount/free certificate (e.g. frequent flyer award or
travel award), unless otherwise stated on the certificate. Members will not earn
Points or promotional miles for incidental charges during hotel stays redeemed
with a Marketing Partner's discount/free certificate unless otherwise stated on
the certificate.
Members will not earn promotional miles during a Reward Stay (even if there are
incidental charges applied to the room during this type of stay).
Members may earn Points for incidental charges at a hotel within the Hilton
Portfolio during a full Points Reward Stay, provided such charges are deemed
eligible folio charges at Waldorf Astoria® Hotels and Resorts, LXR Hotels &
Resorts, Conrad® Hotels and Resorts, Canopy™ by Hilton, Signia by Hilton,
Hilton®, Curio Collection by Hilton™, DoubleTree by Hilton™, Tapestry Collection
by Hilton™, Embassy Suites®, Motto by Hilton™ and Hilton Garden Inn® hotels.
Members will not earn Points for incidental charges during a Reward Stay at a
Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton® or Home2 Suites
by Hilton hotel. Members may, however, earn Points on the money portion of a
Points & Money Rewards™ stay at all participating hotels within the Hilton
Portfolio, excluding incidental charges at Hampton by Hilton™, Tru by Hilton™,
Homewood Suites by Hilton® or Home2 Suites by Hilton hotels. For purposes of
counting stays and nights for Elite tier qualification (as explained below)
elite status gifting (as explained below) and milestone bonuses (as explained
below), Reward Stays will count towards the number of overall stays and nights.
Hilton Honors Points earned by any individual Member may be transferred only in
accordance with the Points Transfer and Registry program or upon death as
specified herein.
Any Points offered in conjunction with specific hotel stays will be considered
earned when the stay has been completed, fully paid and added to the Member's
account. Points will not be available for redemption before the stay has been
completed and paid and the Points have been added to the Member's account.
If a Member believes he or she did not receive the correct Point credit(s) for
hotel stays, he or she must submit a written request for such credit(s) to the
nearest Hilton Reservations and Customer Care office, together with a legible
copy of the Member's hotel folio (collectively referred to as “Documentation”).
Failure to supply the adequate and unaltered documentation may result in denial
of such Point credit. For the Member's protection, all hotel travel
documentation should be retained by the Member until the Point credit has
appeared on his or her Hilton Honors statement. Requests must be received at
Hilton Reservations and Customer Care within six months from the date of
activity. For new Members, credit will be accepted for any stay occurring within
30 days prior to enrollment in the Program. Written requests must also include
the Member's name; Hilton Honors account number, address and daytime telephone
number.
Current employees of Hilton Domestic Operating Company Inc., its parent,
affiliates and subsidiaries and the employees or owners of hotels within the
Hilton Portfolio (collectively, "Employees") are eligible to participate in the
Hilton Honors Program as set forth herein but are subject to certain exceptions
of these Hilton Honors Terms and Conditions in accordance with the employee
policy provided on the Team Members Hilton Honors web site.
ACCRUAL OF MILESTONE HILTON HONORS BONUS POINTS
Members will earn a fixed amount of Hilton Honors Bonus Points (Milestone
Bonuses) after achieving a certain number of eligible nights during each
calendar year.
Members will earn 10,000 Hilton Honors Bonus Points at 40 eligible nights and
10,000 Hilton Honors Bonus Points for every 10 additional eligible nights
thereafter during a calendar year (January 1st through December 31st).
Members will earn an additional 30,000 Hilton Honors Bonus Points on their 60th
eligible night per calendar year. These Hilton Honors Bonus Points are in
addition to the 10,000 Milestone Bonus Points achieved at that night threshold.
Within a calendar year, the maximum amount of nights that a member could achieve
toward these bonuses is 365 nights equivalent to an additional 360,000 Hilton
Honors Bonus Points per year.
Members will only receive credit for the nights stayed for one room, not
multiple rooms booked for the same duration by the same Hilton Honors Member.
Milestone Bonuses are considered bonus points and do not count as base points
for the purposes of earning status for the calendar year.
No sign up is required to activate any of the milestone bonuses. They will be
credited to member accounts automatically throughout the calendar year in
accordance with the Hilton Honors Terms and Conditions.
CAR RENTAL HILTON HONORS BONUS POINTS
Hilton Honors Bonus Points are awarded for car rentals with Hilton Honors Car
Rental Marketing Partners. Means of awarding Bonus Points vary by Marketing
Partner. View Hilton Honors Car Rental Marketing Partners and the number of
Hilton Honors Bonus Points that may be earned. For all other Hilton Honors Car
Rental Marketing Partners, a hotel stay is not required and Members must present
their Hilton Honors card or provide a Hilton Honors account number when picking
up the car.
HILTON HONORS AMENITIES FOR ALL MEMBERS, INCLUDING SILVER ELITE, GOLD ELITE, AND
DIAMOND ELITE MEMBERS
View Member Benefits and accompanying Terms & Conditions. A number of services
and benefits ('Amenities') are available to Members of Hilton Honors. These
Amenities are offered solely at the discretion of Hilton Honors and the
individual hotel. Not all Amenities are provided by all hotels within the Hilton
Portfolio. When payment of a resort charge is required, check individual hotel
for availability of included Amenities. Hilton Honors members must be the
registered, paying and staying guest to qualify for on-property benefits. Member
benefits are not transferable to any other individual. Current Hilton Honors
Amenities include:
* Private Hilton Honors Reservation Number in the U.S. and Canada:
1-800-4HONORS. Outside the U.S. and Canada, call the Hilton Reservations and
Customer Care office nearest you.
* Dedicated Hilton Reservations and Customer Care offices for Member inquiries.
* Email Contacts: HiltonHonors@hilton.com
* Mexico/Latin America/South America - MexicoHiltonHonors@hilton.com
* France - HiltonHonorsfr@hilton.com
* United Kingdom/Europe/Middle East/Africa/Nordic (English) -
HiltonHonors@hilton.com
* Germany - HiltonHonorsde@hilton.com
* Italy - HiltonHonorsita@hilton.com
* Spain - HiltonHonorses@hilton.com
* Middle East and Africa - MEAHiltonHonors@hilton.com
* Asia - AsiaHiltonHonors@hilton.com
* Online Account Information
* Automated Account Inquiry: Telephone 24 hours a day, seven days a week. In
the U.S. and Canada (toll-free): 1-800-548-8690. Outside the U.S.:
+1-800-449-4155.
* Pre-Registration and Expedited Check-In: Available to all Members for whom
Hilton Honors has room preference information and a valid credit card number
on file. Hotels within the Hilton Portfolio may reserve credit against a
guest's credit card for costs of services in addition to applicable room
rates. Hilton Honors has notified all credit card services that any such
credit reserved by certain hotels within the Hilton Portfolio in New York and
not used for services rendered should be released upon the guest's departure.
By using or Expedited Check-In, the Member consents to the reservation of
such credit by the hotel as part of the agreed-upon cost of service. As part
of the Hilton Honors Expedited Check-In program, Member consents that Hilton
Honors may act as Member's agent for the limited purpose of signing the
Hotel's guest register.
* Online Point redemption for Hotel Reward Stays requests. Members may access
their account online by clicking on the "Reward" tab.
* 2nd Guest Stays Free: A guest stays free in the Member's room on qualifying
stays at hotels when there are additional charges for double occupancy. This
benefit excludes stays at any hotel when the rate includes additional
components (e.g., meals, activities, parking); specialized rates (e.g.
package rates, bed & breakfast rates) or taxes that are quoted as a per
person or per room charge; or is an All-Inclusive property.
* Late Check-Out: Must be requested and is subject to availability.
* Express Check-Out: Many hotels within the Hilton Portfolio offer expedited
Check-Out. Ask for ZipOut CheckOut® or Video Check-Out.
* At Qasr al Sharq, all Members will receive two complimentary bottles of water
per stay.
* Qualification for all on-property Hilton Honors benefits, including
complimentary Internet and MyWay benefits such as complimentary snacks and
beverages, complimentary continental breakfast OR a Daily Food & Beverage
Credit (varies by brand and region) and space-available upgrades, requires a
confirmed reservation made through one of the following channels: Any
official direct Hilton hotel brand or Hilton Honors website (for example,
Hilton Honors.com, Hilton.com, Hampton.com, etc.), Hilton Reservations &
Customer Care phone line (1-800-4HONORS or local Hilton reservations office),
Hilton Honors or Hilton mobile application, Directly at a hotel in the Hilton
Portfolio, or Through an IATA accredited retail travel agent professional
("Travel Agent") booking through a Hilton channel or the following Global
Distribution Systems: Amadeus, Apollo/Galileo, Worldspan and SABRE.
* On-property benefits are not awarded in the following circumstances:
Reservations booked through a non-Hilton-direct booking channel or a
non-designated GDS, third party website or any other channel; Rates available
on "opaque" websites where the hotel brand and specific hotel are not known
until the booking is made, or Third party hotel packages or travel packages
not booked through one of the eligible channels; Booking ineligible stays,
(as defined in the Accrual of Points section) unless hotel contract has
specific benefits included.
DOUBLE DIP® EARNING STYLE OPTIONS
Effective April 1, 2018, the Earnings Style Options program, including Points
and Points and Points and Miles, is no longer a valid feature of Hilton Honors.
Any claims relating to the earning of Points and/or Miles under the Earnings
Style Option program after April 1, 2018 are void.
HILTON HONORS MEMBERSHIP TIERS
EARNING TIER STATUS
Members can earn and maintain Elite tier status based on stays, nights, or Base
Points earned in any calendar year. A "calendar year" is understood to mean
January 1st through - December 31st of each year. Members must re-qualify for
Elite status each calendar year. Bonus Points earned on Base Points do not count
toward Elite tier qualification. Elite Rollover Nights will be applied toward
earning and maintain Elite tier status to meet the night qualification for each
elite tier.
MOVING TO A HIGHER ELITE TIER
Members may earn a higher Elite status when their stays, nights or Base Points
within a calendar year qualify the Member for the next tier, as set forth in
more detail below.
MAINTAINING YOUR ELITE TIER
Once the Member has reached a certain Elite tier, the Member may keep such
status for the calendar year in which the Elite tier was earned and the
subsequent calendar year. All Elite status Members set to downgrade Elite status
in 2022 will keep their current status through March 31, 2023. Documentation (as
defined in Accrual of Points) must be furnished within 90 days of stay in order
to count toward tier-level qualification.
SILVER ELITE MEMBERSHIP
Hilton Honors Silver Elite membership will be awarded to Members with 4 stays,
10 nights, or 25,000 Base Points earned in a calendar year. A "night" is a night
that is part of a "stay," as that term is defined herein. Base Points earned
will count toward Silver Elite tier qualification. Bonus Points earned on Base
Points do not count toward Elite tier qualification. Elite Rollover Nights will
be applied toward earning and maintaining Elite tier status to meet the nights
qualification for the Silver Elite tier. Silver Elite Members will receive:
* A 20% bonus on Base Points earned during the period they are Silver Elite
Members. Bonuses will be applied to stays in the order they are posted to the
Member's account.
* Complimentary in-room and lobby Standard Internet access during stays at
Waldorf Astoria® Hotels and Resorts, LXR Hotels & Resorts, Conrad® Hotels and
Resorts, Canopy™ by Hilton, Signia by Hilton, Hilton®, Curio Collection by
Hilton™, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy
Suites by Hilton™, Hilton Garden Inn® and Hilton Grand Vacations™.*
* Two complimentary bottles of water per stay at Waldorf Astoria Hotels &
Resorts, Conrad® Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts,
Curio Collection by Hilton™, DoubleTree by Hilton™, Tapestry Collection by
Hilton™, Embassy Suites by Hilton™ and Hilton Garden Inn.*
* 5th Night Free : For every Standard Room Reward stay of five or more nights,
every 5th night is free. Members can utilize the 5th Night Free benefit on an
unlimited number of stays annually. Applies only to five consecutive nights
within the same full Points Standard Room Reward stay at the same property,
up to 20 nights, when confirmed at time of booking. No more than four free
nights will be awarded per stay. If free night is declined, reservation is
cancelled, or check-out occurs before fifth night, the free night is
forfeited and has no cash, Point, or Reward value. After the 5th Night Free
benefit is applied, eligible members will be charged 0 points for the 5th
night, 10th night, 15th night, and 20th night of the stay, as applicable. All
other nights of the stay will be charged at the applicable full Standard Room
Reward price. A standard room is defined by each hotel and subject to
availability at participating hotels within the Hilton Portfolio. Applies to
Standard Room Reward stays only, not to paid stays or Points & Money
Rewards™. Does not apply when stay is booked as part of a Reward Stay offer,
package, or promotion offered by Hilton or any of its partners.
* *Bottled Water benefits may be included in resort charge, where it applies.
Internet Access may not be complimentary in meeting spaces or at properties
with a resort charge.
GOLD ELITE MEMBERSHIP
Hilton Honors Gold Elite membership will be awarded to Members with 20 stays, 40
nights or 75,000 Base Points earned during any calendar year. A "night" is a
night that is part of a "stay," as that term is defined herein. Base Points
earned will count toward Gold Elite tier qualification. Bonus Points earned on
Base Points do not count toward Elite tier qualification. Elite Rollover Nights
will be applied toward earning and maintain Elite tier status to meet the nights
qualification for the Gold Elite tier.
Gold Elite Members will receive the following during stays as a registered Gold
Elite Member:
* A 80% bonus on Base Points earned during the period they are Gold Elite
Members. Bonuses will be applied to stays in the order they are posted to the
Member's account.
* Complimentary in-room and lobby Standard Internet access during stays at
Waldorf Astoria® Hotels and Resorts, LXR Hotels & Resorts, Conrad® Hotels and
Resorts, Canopy™ by Hilton, Signia by Hilton, Hilton®, Curio Collection by
Hilton™, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy
Suites by Hilton™ , Hilton Garden Inn® and Hilton Grand Vacations™.*
* Two complimentary bottles of water per stay at Waldorf Astoria® Hotels &
Resorts, Conrad® Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts,
Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by
Hilton™, Embassy Suites, and Hilton Garden Inn properties.*
* 5th Night Free: For every Standard Room Reward stay of five or more nights,
every 5th night is free. Members can utilize the 5th Night Free benefit on an
unlimited number of stays annually. Applies only to five consecutive nights
within the same full Points Standard Room Reward stay at the same property,
up to 20 nights, when confirmed at time of booking. No more than four free
nights will be awarded per stay. If free night is declined, reservation is
cancelled, or check-out occurs before fifth night, the free night is
forfeited and has no cash, Point, or Reward value. After the 5th Night Free
benefit is applied, eligible members will be charged 0 points for the 5th
night, 10th night, 15th night, and 20th night of the stay, as applicable. All
other nights of the stay will be charged at the applicable full Standard Room
Reward price. A standard room is defined by each hotel and subject to
availability at participating hotels within the Hilton Portfolio. Applies to
Standard Room Reward stays only, not to paid stays or Points & Money
Rewards™. Does not apply when stay is booked as part of a Reward Stay offer,
package, or promotion offered by Hilton or any of its partners.
* Choose a My Way On-Property benefit. Click this link to view the choices at
each hotel brand within the Hilton Portfolio. At Waldorf Astoria® Hotels &
Resorts, Conrad® Hotels & Resorts, Canopy™ by Hilton, Signia by Hilton,
Hilton Hotels & Resorts, Curio Collection by Hilton™ and DoubleTree by
Hilton™ and Tapestry Collection by Hilton™ properties, Gold Hilton Honors
Members may be upgraded to preferred rooms up to Executive Floor room types.
Preferred rooms may also include those not on the Executive Floor but
conferring Executive Lounge access (excluding the Sakura Club at Conrad
Washington, D.C and Club Signia at Signia by Hilton hotels), the next-best
available room types, rooms with desirable views or amenities or other rooms
identified as “preferred” by the hotel and may vary within each brand. Group
reservations and certain rates are not eligible for complimentary upgrades.
All upgrades are granted on a space-available basis for the entire stay, as
determined at the time of arrival. Upgrades will be given only for one room
for the member, regardless of additional rooms the member may have purchased
at or after the time of booking. The following brands do not offer
complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by
Hilton™, Tru by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®,
Hilton Grand Vacations®, and Motto by Hilton®.
* Internet Access and Bottled Water benefits may be included in resort charge
where it applies.
DIAMOND ELITE MEMBERSHIP
Hilton Honors Diamond Elite membership will be awarded to Members with 30 stays,
60 nights or 120,000 Base Points earned during any calendar year. A "night" is a
night that is part of a "stay," as that term is defined herein. Base Points
earned will count toward Diamond Elite tier qualification. Bonus Points earned
on Base Points do not count toward Elite tier qualification. Elite Rollover
Nights will be applied toward earning and maintaining Elite tier status to meet
the night qualification for the Diamond Elite tier.
Diamond Elite Members will have access to bid on exclusive Hilton Honors auction
experiences that will only be available to Diamond members. These specifically
identified experiences will only be available to Diamond members and identified
on the auction page. Additional terms and conditions for the auction platform
are located on this page.
Diamond Elite Members will receive the following during stays as a registered
Diamond Elite Member:
* A 100% bonus on Base Points earned during the period they are Diamond Elite
Members.
* Complimentary in-room and lobby Premium Internet access during stays at
Waldorf Astoria™ Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels &
Resorts, Canopy™ by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio
Collection by Hilton™, DoubleTree by Hilton™, Tapestry Collection by Hilton™,
Embassy Suites Hotels™, Hilton Garden Inn®, Hampton Inn by Hilton™, Homewood
Suites by Hilton® and Home2 Suites by Hilton®.*
* Two complimentary bottles of water per stay at Waldorf Astoria Hotels &
Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, Signia by Hilton,
Hilton Hotels & Resorts, Curio Collection by Hilton™, DoubleTree by Hilton™,
Tapestry Collection by Hilton™, Embassy Suites, and Hilton Garden Inn®.*
* 5th Night Free: For every Standard Room Reward stay of five or more nights,
every 5th night is free. Members can utilize the 5th Night Free benefit on an
unlimited number of stays annually. Applies only to five consecutive nights
within the same full Points Standard Room Reward stay at the same property,
up to 20 nights, when confirmed at time of booking. No more than four free
nights will be awarded per stay. If free night is declined, reservation is
cancelled, or check-out occurs before fifth night, the free night is
forfeited and has no cash, Point, or Reward value. After the 5th Night Free
benefit is applied, eligible members will be charged 0 points for the 5th
night, 10th night, 15th night, and 20th night of the stay, as applicable. All
other nights of the stay will be charged at the applicable full Standard Room
Reward price. A standard room is defined by each hotel and subject to
availability at participating hotels within the Hilton Portfolio. Applies to
Standard Room Reward stays only, not to paid stays or Points & Money
Rewards™. Does not apply when stay is booked as part of a Reward Stay offer,
package, or promotion offered by Hilton or any of its partners.
* Guaranteed reservations availability, subject to the restrictions stated
herein, at hotels within the Hilton Portfolio when paid reservations are made
before midnight hotel local time, two or more days (48 hours) prior to
intended arrival. RESTRICTIONS: This guarantee does not apply to reservations
paid for in part or in full by Hilton Honors Points, or free night
certificates issued by Hilton. This guarantee does not apply to a hotel when
that hotel becomes overbooked on inventory by 10% or more (meaning, 110% or
more of rooms are reserved). For certain hotels within the Hilton Portfolio,
this guarantee does not apply when that hotel becomes overbooked on inventory
by 2% or more (meaning, 102% or more of rooms are reserved). Consult with the
individual hotel or view hotels with the 2% cap to determine whether the 2%
limitation applies. This guarantee also does not apply to any hotel during
Extraordinary Demand Dates. The term "Extraordinary Demand Dates" are dates
determined by the hotel and Hilton Honors, in their sole discretion, that are
consistently popular reservation dates for guests, such as during major
events in the area or New Year's Eve. This guarantee applies to only one room
reserved with a valid credit card and occupied by the Diamond Elite Member.
Please note that this guarantee does not impact the rate, and the
reservations made under the guarantee will be subject to the hotel's
prevailing rate for the accommodations requested. In the event the Member
does not arrive as scheduled or does not call to cancel and obtain a
cancellation number, the credit card will be charged one night's room and
tax. The 48-Hour Reservations Guarantee applies to reservations made online
at a hotel Website, through Hilton Reservations and Customer Care, through
the Diamond Special Services Department, or with the hotel directly.
Promotional Rewards are not applicable for reservations booked under the
48-Hour Reservations Guarantee. The 48-Hour Reservations Guarantee may
periodically be restricted in Homewood Suites by Hilton and Home2 Suites by
Hilton hotels due to the extended stay nature of guest stays at the Homewood
Suites by Hilton and Home2 Suites by Hilton brands. The 48-hour guarantee
does not apply at the Conrad Maldives Resort & Spa, Hilton Seychelles
Northolme Resort and Spa, Ho'olei at Grand Wailea, Kingston Plantation
Condos, Royale Palms, Conrad Koh Samui Resort & Spa, Hampton by Hilton™
hotels in China or Hilton Grand Vacation.
* Choose a My Way On-Property benefit. Click this link to view the choices at
each hotel brand within the Hilton Portfolio.
* Diamond Elite Members will receive the following during stays as a registered
Diamond Elite Member: At Waldorf Astoria® Hotels & Resorts, LXR Hotels &
Resorts, Conrad® Hotels & Resorts, Canopy™ by Hilton, Signia by Hilton,
Hilton Hotels & Resorts, Curio Collection by Hilton™ and DoubleTree by
Hilton™ and Tapestry Collection by Hilton™ properties, Diamond Hilton Honors
Members may receive upgrades to preferred rooms, based on availability at the
time of arrival. Upgrades for Diamond Hilton Honors Members may include
upgrades up to “junior”, “standard” or “one-bedroom” suites. Upgrades exclude
executive suites, villas and specialty accommodations/floors/towers (which
may include, but not limited to, "Vista," "Villa," or “Club” accommodation
types), subject to the discretion of the hotel. Group reservations and
certain rates are not eligible for suite accommodations and may not be
eligible for complimentary upgrades. All upgrades are granted on a
space-available basis for the entire stay, as determined at the time of
arrival. Preferred rooms are identified by each individual property and may
vary within each brand. Upgrades will be given only for one room for the
member, regardless of additional rooms the member may have purchased at or
after the time of booking. The following brands do not offer complimentary
upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, Tru by
Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, Hilton Grand
Vacations®, and Motto by Hilton®.
* Internet Access and Bottled Water benefits may be included in resort charge,
where it applies.
Diamond status extension - Eligible Diamond members will have a one-time
opportunity to extend their Diamond tier status if they will not requalify via
stays/nights/Base Points. Eligibility requirements are below -
* Three total years at Diamond status (years do not have to be consecutive)
* At least 250 nights (paid or reward) OR 500,000+ earned Base Points since
joining Hilton Honors.
* Members may submit the request at
https://www.hiltonhonors.com/en_US/diamond-status-extension-2020/landing/
LIFETIME DIAMOND STATUS TERMS AND CONDITIONS
Lifetime Diamond Status will be awarded to select Hilton Honors members, who
have completed Diamond Status for at least 10 years (non-consecutive) and who
have completed stays totaling at least 1,000 paid and/or reward nights OR who
have completed Diamond Status for at least 10 years (non-consecutive) and who
have earned at least 2 million Base Points over life of membership, pursuant to
the standard Hilton Honors Terms & Conditions. Once earned, standard Hilton
Honors Terms & Conditions apply. Lifetime Diamond Status is granted at the
discretion of Hilton Honors Worldwide, LLC and may be ended, or amended with or
without notice or compensation, at Hilton Honors’ sole discretion.
A member must complete 365 days at Diamond status for it to be counted as a
fully completed year. For example, if a member achieves Diamond status on
November 1, 2020 (for the current year or to maintain status for the subsequent
year), a completed year at Diamond status would not occur until November 1,
2021. If a member has earned Diamond status through a future date of expiration
(ex. Diamond status expires March 31, 2020), the future status will only count
toward Lifetime Diamond status once completed.
ELITE ROLLOVER NIGHTS
Members in all elite tiers (Silver, Gold and Diamond Members) are eligible to
rollover any qualifying nights in excess of those required to qualify for their
elite status level at the end of the calendar year (December 31st).
Members are only eligible to rollover qualifying nights in excess of those
nights required to qualify for a member’s elite status level at the end of the
calendar year.
Elite rollover nights will be counted toward members’ elite status qualification
for the following calendar year (January 1st to December 31st). Base Members
will not be eligible to rollover elite qualifying nights. Requirements for
membership tiers can be viewed in the Hilton Honors Membership Tiers section.
Elite Rollover Nights are calculated as follows to apply to the next qualifying
status year: Total qualifying nights at year end (inclusive of rollover from
prior year) – any elite rollover nights from the previous year (now expired) –
qualifying nights needed to renew your current elite status tier = elite
rollover nights for next year
Rollover nights are only valid for the next calendar year until December 31st
and expire thereafter. Rollover nights cannot be reserved and applied to a
second or third year.
Elite members can only rollover nights. Stays or Base Points are not eligible to
rollover to the following calendar year.
Elite members will rollover their elite qualifying nights even if they have
downgraded status during the year. The elite rollover nights will be a
calculated in excess of the elite tier status level as of December 31 before
applying the calculation. Qualifying nights for paid and reward stays (including
Points & Money Rewards stays) count as full qualifying nights for achieving
status and are eligible to be rolled over to the following calendar year. Any
elite qualifying nights earned through a promotional offer (ie. double night
credit) are also eligible and will be added to the total amount of rollover
nights in excess of the number of nights required to gain elite tier status.
Elite rollover nights will not count toward Milestone Bonuses and will only
count toward a member achieving the next status tier. Requirements for achieving
the Milestone Bonuses can be viewed in the Milestone Bonuses section.
Elite rollover nights will not count toward Elite Status Gifting and will only
count toward a member achieving the next status tier. Requirements for being
eligible for elite status gifting can be viewed in the Elite Status Gifting
section.
ELITE STATUS GIFTING
Members who achieve 60 eligible nights within a calendar year will be able to
gift Gold status to another member of their choice. If a member achieves 100
eligible nights within a calendar year then they will be able to gift Diamond
status to a member of their choice.
Members who reach gifting qualifications by the end of the calendar year will be
able to elect which member will receive that gift of status and must make that
election by the following January. The member who is gifting the status must
elect which other member will receive the gifted status by 11:59pm EST on
January 31st of each calendar year.
The gifted status will start immediately after gifted and lasts 365 days from
the date gifted. After 365 days, the gifted member's status will change to the
tier status that they would have earned without the gifted status in the
previous calendar year.
Members who qualify to gift status the following year can gift to the same
member. Members will have to re-elect that specific member to gift the status
each year, as the gift will not automatically carry over.
Once a status has been gifted to another member, no change can be made during
the same year to remove or change that status.
The member who will be receiving the gifted status must be enrolled as a Hilton
Honors member and this gift cannot be provided to someone who does not have a
Hilton Honors account.
Qualifying nights for paid and reward stays (including Points & Money Rewards™
stays) count as full qualifying nights and are eligible toward achieving Gifting
Status. Any elite qualifying nights earned through a promotional offer (i.e.
double night credit) are also eligible and will be added to the total amount of
eligible nights achieved to use Elite Gifting Status. Elite Rollover Nights do
not count toward achieving Gifting Status.
REWARD REDEMPTION
To qualify for a Reward (a "Reward"), the Member must have sufficient Points in
his or her account to redeem the Reward, with the following exception: at the
time of redemption, a Member may purchase Hilton Honors Bonus Points to reach
the required level for redemption (up to 80,000 per calendar year). See "Point
Purchase" section for full Point Purchase Terms and Conditions.
The pricing of reward nights flexes on factors such as the hotel, the level of
daily demand, and the room rate. Prices are updated continuously and may change
in real time.
It is solely the responsibility of the Member to be informed about the Program
and to request the specific Rewards online, via Hilton Reservations and Customer
Care, by telephone or through the mobile app. Rewards requests placed by
telephone will require the Member to provide account verification. Some Rewards
may be available to print when redeeming online.
When a Reward is requested, the corresponding number of Points will be deducted
from the Member's account. When redeeming Points online, via phone or the mobile
app for Hotel Reward Stays or exchanging Hilton Honors Points for airline miles
through Reward Exchange, Points will be deducted from the Member's account
automatically upon Member completing the redemption transaction.
The Reward may be issued to the Hilton Honors Member, or to any other person, as
directed by the Member. Once issued, the Reward is not transferable and may be
used only by the individual named on the Reward. If a person other than the
individual named on the Reward documentation attempts to redeem the Reward, the
Reward will be deemed void and accommodations and/or transportation will be
denied.
A Reward Confirmation document redeemable for the Reward, requested by the
Member, will be issued via the website when redeeming online, on the mobile app,
or via Hilton Reservations and Customer Care.
Rewards may not be sold, auctioned, bartered, brokered, purchased or otherwise
transferred except with the express written consent of Hilton Honors. Any Reward
obtained in that manner without the required consent will be considered to have
been fraudulently obtained and deemed void. Altered Rewards are void. Voided
Rewards will not be honored.
All Rewards are subject to certain restrictions. See the Terms and Conditions
below or online at Rewards which apply to each specific Reward.
Marketing Partner Reward usage is subject to capacity controls, which limit the
availability of rental cars, cruises, or the products offered by certain rental
car companies or other Hilton Honors Marketing Partners, respectively.
Travel Rewards are normally valid for one year from date of issuance though
Hilton Honors may, from time to time, offer Rewards with shorter validity
periods. Travel Reward validity periods appear on the face of the Reward.
Rewards may not be combined with other certificates, discounts, packages or
promotional offers unless otherwise specified in writing by Hilton Honors.
Rewards cannot be redeemed for cash, prizes or credit.
Points which have been deducted from the Member's account for a Reward may be
re-deposited, in the discretion of Hilton Honors, only provided that ALL Reward
documentation (including hotel, car and cruise Certificates) associated with the
Reward are returned unused prior to the expiration date of the documentation.
Rewards will be re-deposited only into the original account from which the
Points were deducted.
Promotional Rewards involving no Point deduction will not be extended beyond the
validity date, exchanged or re-deposited into Member's account for Points or
future use.
Rewards are void where copied, prohibited or restricted by law.
All Rewards must be redeemed in strict accordance with the procedures specified
on the Reward Confirmation document.
Hilton Honors Marketing Partner Rewards may be substituted with an equivalent
Reward by Hilton Honors at any time without notice. Determination of Reward
equivalency is at the sole discretion of Hilton Honors.
Hotel Reward Stays apply to full Point redemptions or Point redemptions combined
with money. Redemption stays can be used for Standard Rooms or Premium Rooms;
both Reward types are for double occupancy room rate. Additional occupants, age
19 and above, are subject to the standard extra person charges. Any tax
liability incurred (if any) in connection with the receipt and/or use of Hilton
Honors Rewards, including, but not limited to, local or city occupancy taxes,
international departure tax, customs fees, airport surcharges, non-resident
tourism fees or individual income tax is the sole responsibility of the user.
Incidental charges are the responsibility of the user. At hotels with resort
fees, members on reward stays booked using all Points, or using a Promotional
free night reward (e.g., issued by credit card partners, etc.) will not pay
resort fees.
Hilton Honors is not responsible, and assumes no liability for transportation or
other services that Marketing Partners provide or fail to provide.
Members residing in countries where redemption of Points for a Hilton Honors
Reward, Partner Reward or Reward Exchange is prohibited are not eligible for
such Reward.
HILTON HONORS REWARD EXCHANGE
Exchanges may only be made in the specific increments provided via this
hyperlink. Both the Marketing Partner program account and the Hilton Honors
account must be in the same name. Once an Exchange is made, it cannot be
reversed or undone and expediting fees cannot be refunded. The Hilton Honors
Reward Exchange is a benefit of the Hilton Honors Program, and is subject to all
Hilton Honors Program Terms and Conditions. Please allow 60 days for the
Exchange to be posted.
HOTEL REWARD STAYS
Hotel Reward Stays ("Reward Stays") are stays at hotels within the Hilton
Portfolio with the use of full Points or Points combined with payment, where
available, or a Reward Certificate. If any portion of Points is used for the
Member's stay, the entire stay is considered a Reward Stay.
Members may book a Reward Stay for standard or premium room types using nearly
any combination of Points and money, in increments of 1,000 Points and starting
at 5,000 Points. Points & Money Rewards are available at any hotel in the Hilton
Portfolio that participates in the Hilton Honors Program, with no blackout
dates.
Members may use full Hilton Honors Points to book a complimentary standard or
premium room. Standard Room and Premium Room Rewards are available at any hotel
in the Hilton Portfolio that participates in the Hilton Honors Program, with no
blackout dates.
View availability of Reward Stay types for any participating hotel by visiting
the website for the hotel, calling 1-800-4HONORS (1-800-446-6677) from the U.S.
or Canada, or visiting https://www.hilton.com/en/hilton-honors/. Members
residing outside the U.S. and Canada must call the nearest Hilton Reservations
and Customer Care office.
Participating hotels within the Hilton Portfolio and Reward types may change at
any time without notice at Hilton Honors’ sole discretion.
Reward Stays are not subject to blackout dates or capacity controls. All Rewards
depend upon availability and some Reward Stay types may not be available on the
date of Member's request.
When redeeming Hilton Honors Points for a Reward Stay, Members must either book
a Reward Stay online or call 1-800-4HONORS (1-800-446-6677) from the U.S. or
Canada for reservations and advise the reservationist at that time that they
will be using Hilton Honors Points. Members outside the U.S. and Canada must
call the nearest Hilton Reservations and Customer Care office. If booking a
Reward Stay online, Members will receive a confirmation page with their Hotel
Stay Reward reservation and Reward Confirmation document in one online
transaction. If booking a Reward Stay reservation via phone, you will receive a
Reward Confirmation document via email.
Failure to comply with this procedure may result in cancellation of
reservations, denial of accommodations or payment of published retail rate.
Accommodations must be reserved prior to Hotel Reward Stay.
All Reward Stay reservations must be guaranteed with a credit card. No
additional deposits are required for Reward Stay reservations prior to arrival.
No-shows or cancellations of Reward Stay reservations outside of the timeframe
set by the hotel's individual cancellation policy will be charged the
cancellation or no-show fee set forth by the hotel or one night's room and tax
at the hotel's Best Available Rate for that date if no cancellation or no-show
fee is specified. General cancellation policy: cancel 48 hours prior to arrival
to avoid cancellation penalties. Additional cancellation policies are
established by each individual hotel and may differ from the general
cancellation policy; in that case, the hotel's individual cancellation policy
applies.
A Reward Stay reservation is valid for the room accommodations stated thereon at
one room at one hotel for one stay (as that term is defined herein) and as
provided on the Reward Confirmation document. To change the location of a Reward
Stay reservation, the Member must first cancel the existing Reward Stay
reservation and then book the new Reward Stay reservation at the desired
property. To change the dates of a Reward Stay reservation, the Member should
contact Hilton Reservations and Customer Care prior to arriving at the hotel for
the Reward stay. Hotel agents will not be able to alter the dates of any reward
stays for a Members, and the Member could be subject to Points forfeiture.
No resort fees on Reward Stays booked using all Points, or for Promotional free
night stays (e.g., issued by credit card partners, etc.).
Promotional Rewards are for Standard Rooms only.
Reward Stays are not commissionable to travel agents.
The number of Reward Stays and the number of nights during a Reward Stay will
count towards the number of stays and/or nights required for Elite tier
qualification.
Members will earn Points for combined Points and money Reward Stays on any money
spent on eligible folio charges within the Hilton Portfolio. Members will earn
Points for incidental charges for full Points Rewards Stays.
Recipients of Rewards may be required to sign a release of liability and a
statement permitting the use of their name and/or photo for promotional purposes
without additional compensation.
Please note that the Rewards Desk at Hilton Reservations and Customer Care is
open from 5:00 AM until 1:30 AM CT, 7 days a week.
EVENT PLANNER PROGRAM - GLOBAL
Only the individual stipulated in the contract is eligible to receive Event
Planner Bonus Points on eligible charges associated with the event. The
individual that signs the contract does not need to be the individual that
receives the Event Planner Bonus Points. Event Planner Bonus Points must be
included in the event contract.
The Event Planner Bonus Point recipient does not need to be a registered guest
or attend the meeting. The Event Planner Bonus Point recipient must be a Member
of Hilton Honors to receive Points in connection with the event.
Event Planner Bonus Point recipients booking on behalf of their employer must
notify the hotel prior to the issuance of the Event Planner Bonus Points if such
issuance violates their employer's policies.
The Hilton Honors Event Planner program is available to any Hilton Honors
member, including, but not limited to, individuals, professional meeting and
event planners, individuals booking events on behalf of their employer
(including B2B Pooled Accounts), tour operators, and travel agents/travel
sellers/conference planners that book a qualifying event. Hilton employees
and/or hotel team members are not eligible to accrue Points when contracting
business on behalf of Hilton at any property within the Hilton portfolio.
Members will earn 1 Hilton Honors Bonus Point per $1 USD spent on eligible
charges for qualifying events. Points awarded will be based on local currency
converted to U.S. dollars. Local currency will be converted to U.S. dollars on
the day final payment is received for the event using a published rate of
exchange in effect at time of conversion. This rate will be determined at Hilton
Honors' sole discretion, based on standard currency conversion methods.
A qualifying event may include, but is not limited to, a group or business
meeting, conference, room block, wedding reception, family reunion or other
event contracted through the sales or catering department and sold at published
rates.
Offer is valid for new event bookings only.
Eligible charges include event-related spending listed in the contract and paid
for by the individual named in the contract (such as meeting room rentals, guest
rooms, catering, audio/visual, etc.) and excludes taxes, service charges,
rebates and commissions. Event Planner Bonus Points must be awarded for meeting
room and guest room charges; eligibility of all other charges is at the sole
discretion of the hotel. In the case where room rental/room hire is included as
part of a per person meeting package, awarding points on a portion of the
package is at the discretion of the hotel.
If guest rooms are included in the contract, Members who reserve and pay for
rooms under their own account are also eligible to earn Points for stays in
accordance with Hilton Honors Terms and Conditions. If guest rooms are included
in the contract and charged to a master bill (where charges for multiple rooms
are placed on one hotel bill and billed to a company or common address or
settled at check-out by one individual), Members are not eligible to earn
Points. Incidental charges (those charged to a Member's room) paid for directly
by the Member at check-out are eligible for Point credit. Incidental charges
billed to a master bill are not eligible for Point credit.
Event Planner Bonus Points can be awarded on charges up to $100,000 USD. There
is no maximum on the number of Points that can be awarded per event.
Please allow 6-8 weeks after the event has been paid for in full, for posting of
Points to Member's account.
The Hilton Honors Event Planner program is available globally at participating
hotels in the Hilton portfolio. If a Member requests Hilton Honors Event Planner
Points from one of these hotels for a qualifying event, the hotel must award
them.
No Hilton Honors Points will be awarded for "no show" or cancelled events when a
Member has booked an event guaranteed with a credit card but then does not hold
the event--irrespective of whether or not the Member's credit card is charged
for any portion of the event per the hotel's "no show" or cancellation policy.
Hilton Honors membership, earning of Points, and redemption of Points are
subject to Hilton Honors Terms and Conditions. Event Planner earnings are void
where prohibited or restricted by local law.
Hilton Honors Event Credits are vouchers that can be obtained by redeeming
Hilton Honors Points, and can be used as a credit against future bookings. Event
Credit vouchers may be redeemed at any hotel in the Hilton Portfolio, even if
the hotel is not an Event Planner program participating hotel. Event Credit
vouchers are available in the following increments:
25,000 Points = $50 USD
50,000 Points = $100 USD
75,000 Points = $150 USD
125,000 Points = $250 USD
250,000 Points = $500 USD
Members can redeem Points for Event Credits by calling the nearest Hilton
Reservations and Customer Care office. The Event Credit voucher for the
corresponding amount will then be sent to the Member via email. The Member will
then present the voucher to the hotel at time of payment to receive the
corresponding discount (US $50, $100, $150, $250 or $500).
For currencies other than US Dollars, conversion will be based on the prevailing
month-end exchange rate on the day the final bill is created for the event.
Conversion rates can be obtained from the hotel’s finance department.
Multiple vouchers may be redeemed at the same time.
Vouchers will expire one year from the date of issuance.
If the total bill is less than the value of the Event Credits, Member will
forfeit any remaining value.
POINT PURCHASE PROGRAM
Non-Reservation Point Purchase: Points may be purchased online. Members may
purchase up to 80,000 Hilton Honors Bonus Points per calendar year. Minimum
Points purchase thresholds may apply to Points purchases. Purchase limit,
minimum Points purchase threshold requirements and cost of Points may change at
any time without notification. Total cost of Points will be shown to Member
during the purchase process before the purchase is completed. All purchases must
be made in U.S. dollars only. Points purchased through this channel will be
processed by Points.com and the purchase is subject to the Points.com Point
Purchase Terms and Conditions.
Points purchased under the Point Purchase Program are subject to the Terms and
Conditions of the Hilton Honors Program.
A new Hilton Honors Member may purchase Points 30 days after enrollment if the
account reflects activity including a stay (as defined herein) or earning Hilton
Honors Points through a Hilton Hilton Honors Marketing Partner. After 90 days of
enrollment, a new Member is eligible to purchase Points regardless of their
account activity.
The sale, barter, gift or assignment of Hilton Honors Points, Point awards or
other benefits, other than by Hilton Honors, is expressly prohibited. Hilton
Honors Points, including such Points purchased under the Point Purchase Program,
are transferrable to other Hilton Honors Members. The Points purchased under the
Point Purchase Program are non-refundable.
The Points purchased under the Point Purchase Program will be posted to the
Member's Hilton Honors account immediately (provided there are no technical
issues that prevent immediate posting).
Each Hilton Honors Member or two (2) Members with a single Mutual Fund account
are limited to purchasing no more than eighty thousand (80,000) Non-Reservation
Points in any calendar year. Any Points beyond these limits will not be posted
to any Member's account, regardless whether such Member has remitted payment for
such Points.
In the event of any Point or financial discrepancy, the calculations under these
Terms and Conditions shall be based upon data contained in Hilton Honors’
records, and the data in Hilton Honors’ records shall take precedence over the
data in any other records. Any improper usage of Hilton Honors Points shall be
grounds for immediate confiscation and forfeiture of such Points, and may be
grounds for the forfeiture of all Points in the Member's account and/or the
Member's ejection from the Hilton Honors Program, all as determined within
Hilton Honors’ sole discretion.
Any Points purchased will constitute the first Points redeemed when the
purchasing Member redeems Points for a Reward.
By utilizing the Point Purchase Program, Member acknowledges and signifies
agreement with these Terms and Conditions.
Hilton Honors membership, earning of Points, and redemption of Points are
subject to Hilton Honors Terms and Conditions. Hilton Honors reserves the right
to change the Hilton Honors Program rules, regulations, terms, travel awards and
thresholds, and special offers, at any time, without notice. Hilton Honors also
reserves the right to terminate the Point Purchase Program with six (6) months
general notice.
HILTON HONORS POINTS POOLING AND POINTS TRANSFER
Hilton Honors Members can transfer Hilton Honors Points to another Hilton Honors
Member through Points Pooling or 1-to-1 transfer in increments of 1,000 Points
and up to 500,000 Points. Each Hilton Honors Member is limited to sending no
more than five hundred thousand (500,000) Points and receiving two million
(2,000,000) Points via Points Pooling or Transfers combined per calendar year.
Each Hilton Honors Member is limited to making six (6) transfers to other member
accounts and six (6) Hilton Points Pooling transactions per calendar year.
Invitations to join a Points Pool is not considered transactional. Transactions
refer to the transfer of Points to another member account either through 1-to-1
account transfers or through Points Pooling.
Any points beyond these limits will not be posted to any Member's account.
Limits are at the sole discretion of Hilton Honors Worldwide L.L.C., subject to
change.
A new Hilton Honors Member can pool, transfer, or receive Points 30 days after
enrollment providing they have activity on their account. After 90 days of
enrollment, a new Member is eligible to pool, transfer, or receive Points
regardless of their account activity.
The sale of Hilton Honors Points, Rewards or other benefits, other than by
Hilton Honors is expressly prohibited. Any improper usage of Hilton Honors
Points shall be grounds for immediate confiscation and forfeit of such Points,
and may be grounds for the forfeiture of all Points in the Member's account and
the Member's ejection from the Hilton Honors Program, all as determined within
Hilton Honors’ sole discretion.
Email address is required and will only be used for transaction and marketing
communications related to this transaction. All Hilton Honors Terms and
Conditions apply.
HILTON HONORS MUTUAL FUND
Effective April 1, 2004, new Hilton Honors Mutual Fund accounts are no longer
available. Members who have a Mutual Fund account as of March 31, 2004 will
continue to receive Mutual Fund benefits.
Hilton Honors Mutual Fund benefits are designed to allow legally married couples
to combine their Point earnings toward Rewards, and/or to combine their
stay/Point earnings toward special promotion qualifications or Elite
qualification. The Hilton Honors Mutual Fund is not designed to award duplicate
bonuses and/or Rewards.
Hilton Honors member benefits for Mutual Fund accounts may be extended for up to
two rooms, provided both members are present and have a room registered in each
member’s name.
Hilton Honors Mutual Fund accounts are available only to couples legally married
under the laws of the state or province or country in which the couple resides.
For all Hilton Honors Mutual Fund accounts combined between January 1, 1990 and
March 31, 2004, only one Hilton Honors enrollment or activation bonus will be
permitted in the joint account.
Each spouse participating in a Hilton Honors Mutual Fund will be issued the same
Hilton Honors account number. At the time a Hilton Honors Mutual Fund is
established, the name and address of one spouse will be designated as the
recipient of all Hilton Honors mailings.
Only one statement will be issued per Hilton Honors Mutual Fund account. The
individual travel accumulated by either spouse will appear on a combined Hilton
Honors Mutual Fund statement. When a Reward is requested, the Points will be
deducted from the combined balance. Individual balances will not be maintained
or available to Hilton Honors Mutual Fund participants.
Either spouse acting alone may use any and all accumulated Points to request any
Reward(s) for which the Hilton Honors Mutual Fund has sufficient Points. Hilton
Honors is not responsible for, and bears no liability for, disagreements or
disputes between Members concerning the use of Points accumulated in the Hilton
Honors Mutual Fund account.
In case of the death of a Member, Points in the Hilton Honors Mutual Fund will
go to the surviving spouse. In the event of dissolution of marriage, 50% of
Points in the Hilton Honors Mutual Fund will go to each Member. Both spouses
must sign to request dissolution of account. Hilton Honors may require official
documentation evidencing death or dissolution of marriage. Hilton Honors is not
responsible for, and bears no liability for, disagreements or disputes between
Members concerning the dissolution of Hilton Honors Mutual Fund accounts. Except
as specifically provided herein, neither accrued Points nor Certificates are
transferable in the event of death, as part of a domestic relations matter or
otherwise by operation of law.
All Hilton Honors Program Terms and Conditions apply to Hilton Honors Mutual
Fund accounts and participants. All interpretations of Program Terms and
Conditions shall be at the sole discretion of Hilton Honors.
YOUR AGREEMENT TO OUR USE OF INFORMATION ABOUT YOU
We process your personal information in accordance with the Hilton Global
Privacy Policy (the "Privacy Policy").
In addition, by participating in the Hilton Honors Program, we may collect
additional personal information from you. We may also use and share your
personal information in the ways described below, in addition to what is
described in the Privacy Policy. These Terms and Conditions supplement the
Privacy Policy with respect to our processing of the personal information of
Hilton Honors Program Members. IF YOU DO NOT AGREE TO THESE TERMS, you must
elect NOT to join the Hilton Honors Program.
Additional personal information that we collect includes information that you
provide when you enroll in the Hilton Honors Program or when you manage your
profile online. During enrollment, we require that you provide your name,
physical address and e-mail address. When you manage your profile online, you
have the opportunity to provide additional information about your preferred
airline partners and your loyalty program account numbers with them, your room
type preferences, your language preferences, your credit card account(s), your
preferences for receiving news, offers and information from companies that are
part of the Hilton Portfolio, and to create a User ID and password.
In addition to the uses and sharing described in the Privacy Policy, we may use
and share relevant portions of your personal information in order to administer
the Hilton Honors Program. This may include sharing your personal information
with our business partners in order to credit you with mileage or other benefits
earned through your participation in the Hilton Honors Program.
By enrolling, you also consent to the transfer of your information to countries
where our information processing facilities, business operations and hotels are
located, including the United States and other countries where data protection
laws may differ from those of your home country.
To ensure that your personal information is accurate and up-to-date, we may also
share your information with a third party for the purpose of updating and
enhancing the quality and content of the information we maintain about you.
As a Member, you may receive additional communications from us, including Hilton
Honors statements, third party news and offers specifically for Members, and
co-branded messages from our business partners. Members of certain levels in
certain states may also receive post-stay e-mails from us. You may change the
communications you receive from us by logging onto your account online and
managing your subscriptions, or by contacting us in the manner described in the
Privacy Policy.
CONDITIONS OF PARTICIPATION
We may modify these Terms and Conditions from time to time by posting the
revised Terms and Conditions on our website. We may also modify the Privacy
Policy from time to time as described in the Privacy Policy. Your continued
participation in the Hilton Honors Program following the posting of changes to
these Terms and Conditions, or to the Privacy Policy, will indicate your
acceptance of the changes.
HILTON HONORS PROVIDES THE HILTON HONORS PROGRAM, THESE AND OTHER MATERIALS, AND
OTHER SERVICES AND PRODUCTS "AS-IS" AND, TO THE FULLEST EXTENT PERMITTED BY
APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY,
SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. You also agree that Hilton
Honors does not represent, warrant or guaranty that the Hilton Honors Program or
any such other products and services will be uninterrupted, without omissions or
error free, or that defects will be corrected or changes implemented. UNDER NO
CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL HILTON BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING
OUT OF THE HILTON HONORS PROGRAM OR ANY SUCH OTHER PRODUCTS AND SERVICES, EVEN
IF A HILTON HONORS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, therefore such exclusions may not apply to
you. In the event Hilton Honors is held liable for any damages related to such
matters, your sole and exclusive remedy will be limited to reimbursement for
services or products paid by you to the entity held liable which were not
provided by such entity. You hereby waive any and all rights to bring any claim
or action related to such matters in any forum beyond two (2) years after the
first occurrence of the kind of act, event, condition or omission upon which the
claim or action is based. If any provision(s) of these Official Rules are held
to be invalid or unenforceable, all remaining provisions hereof will remain in
full force and effect. The failure by Hilton Honors to exercise rights granted
to Hilton Honors hereunder upon the occurrence of any of the contingencies set
forth in this agreement will not constitute a waiver of such rights upon the
recurrence of such contingency.
HOW CAN WE HELP?
phone +1-800-4honors
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