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Submitted URL: https://click.microsoftstoreemail.com/?qs=3b1a01f9a9d57fa58bd0a10cb365884f314c596cbe4d999fac98c0ce204e87a278b21a63c8b969876b37d3f673dc...
Effective URL: https://support.microsoft.com/en-us/account-billing/shipping-options-costs-and-delivery-times-63d48e68-3fb8-6d6f-e73f-f321467d...
Submission: On November 26 via api from SE — Scanned from DE
Effective URL: https://support.microsoft.com/en-us/account-billing/shipping-options-costs-and-delivery-times-63d48e68-3fb8-6d6f-e73f-f321467d...
Submission: On November 26 via api from SE — Scanned from DE
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</form>Text Content
Table of contents
×
Microsoft Store and billing help
Overview
* Payment and billing overview
Manage a subscription
* Manage a subscription
* Turn on recurring billing
* Change subscription payment method
* Cancel a Microsoft subscription
* Pay for a past-due subscription
* Manage a subscription from a third-party
Shipping, orders, and history
* Shipping, costs, and delivery times
* View order history
* Track your order
* Find downloads and product keys
* Pre-orders for Microsoft Store
Refunds and exchanges
* Return or exchange items
* Cancel an order or pre-order
* Status of a return and refund
* Can't get a refund on apps and games
Authorize or troubleshoot a purchase
* Require approval for a family purchase
* Prevent unauthorized purchases
* Change country or region
* Troubleshoot problems making a payment
* Investigate a billing charge
Payment options and updates
* Add a new payment method
* Update a payment method
* Remove a payment method
* Add mobile as a payment option
* Troubleshoot payment options
Gift cards and Microsoft account balances
* Microsoft and Xbox gift cards
* Redeem a gift card or code
* Check a Microsoft account balance
* Add money to a Microsoft account
* Spend money in a Microsoft account
* Limits on money in a Microsoft account
* Spend all Microsoft gift card money
* Cancel a Microsoft Store gift card
Settings, apps, and games in Microsoft Store app
* Get trusted apps and games
* Make an in-app purchase
* Get updates for apps and games
* Free Solitaire games for Windows
* Free Microsoft Mahjong
* Microsoft FreeCell for Windows
* Change purchase sign-in settings
Troubleshoot Microsoft Store app
* Can't find or install an app
* Can't push an app or game to a device
* Fix problems with apps
* Can't find Microsoft Store app in Windows 10
* Microsoft Store app doesn't launch
Sales support help
* Contact Microsoft Store Support
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Table of contents
Microsoft Store and billing help
Overview
* Payment and billing overview
Manage a subscription
* Manage a subscription
* Turn on recurring billing
* Change subscription payment method
* Cancel a Microsoft subscription
* Pay for a past-due subscription
* Manage a subscription from a third-party
Shipping, orders, and history
* Shipping, costs, and delivery times
* View order history
* Track your order
* Find downloads and product keys
* Pre-orders for Microsoft Store
Refunds and exchanges
* Return or exchange items
* Cancel an order or pre-order
* Status of a return and refund
* Can't get a refund on apps and games
Authorize or troubleshoot a purchase
* Require approval for a family purchase
* Prevent unauthorized purchases
* Change country or region
* Troubleshoot problems making a payment
* Investigate a billing charge
Payment options and updates
* Add a new payment method
* Update a payment method
* Remove a payment method
* Add mobile as a payment option
* Troubleshoot payment options
Gift cards and Microsoft account balances
* Microsoft and Xbox gift cards
* Redeem a gift card or code
* Check a Microsoft account balance
* Add money to a Microsoft account
* Spend money in a Microsoft account
* Limits on money in a Microsoft account
* Spend all Microsoft gift card money
* Cancel a Microsoft Store gift card
Settings, apps, and games in Microsoft Store app
* Get trusted apps and games
* Make an in-app purchase
* Get updates for apps and games
* Free Solitaire games for Windows
* Free Microsoft Mahjong
* Microsoft FreeCell for Windows
* Change purchase sign-in settings
Troubleshoot Microsoft Store app
* Can't find or install an app
* Can't push an app or game to a device
* Fix problems with apps
* Can't find Microsoft Store app in Windows 10
* Microsoft Store app doesn't launch
Sales support help
* Contact Microsoft Store Support
SHIPPING OPTIONS, COSTS, AND DELIVERY TIMES
Microsoft Store More...Less
WHERE WE SHIP
Important: Microsoft Store only ships to certain countries.
Please select your country from the list.
USA
* Select your country
* USA
* USA - Puerto Rico
* Australia
* Austria
* Belgium
* Canada
* Czech Republic
* Denmark
* Estonia
* Finland
* France
* Germany
* Greece
* Ireland
* Italy
* Japan
* Latvia
* Lithuania
* Luxembourg
* Netherlands
* New Zealand
* Norway
* Poland
* Portugal
* Romania
* Singapore
* Slovakia
* Slovenia
* Spain
* Sweden
* Switzerland
* United Kingdom
The United States Microsoft Store only ships to the U.S. and Puerto Rico. For
sales in other countries or regions, visit one of the international Microsoft
Stores.
We need a full street address for delivery purposes. Rural route numbers are OK,
but may result in longer delivery times. We don't ship to personal mailboxes, or
U.S. territories other than Puerto Rico.
We don't recommend shipping to a P.O. box; however, if your only option is a
P.O. box, we deliver to P.O. boxes under the following conditions:
* The Address 1 or Address 2 lines must contain one of the following
variations: POBOX #, POSTALBOX #, POSTBOX #, POSTOFFICEBOX #, or BOX #,
where # is a P.O. box number.
* Letters in the address can be uppercase or lowercase.
* Any of the following separator characters between letters: . , ; : # < > or a
space.
We don't deliver to these P.O. boxes:
* In Puerto Rico.
* Xbox Design Lab ships FedEx only, and therefore can't be routed to deliver to
a P.O. box.
SHIPPING TO MILITARY (APO/FPO) ADDRESSES
* Microsoft Store offers free Military (APO/FPO) Shipping for eligible
products. Estimated delivery dates cannot be provided for shipping to APO/FPO
addresses.
* Customers will receive a tracking number in their shipping confirmation email
to track when Microsoft Store delivers the order to the Military shipping
network. Tracking within the Military shipping network and onward to the
APO/FPO address is not available.
* Some products may be excluded from shipping to APO/FPO addresses due to size,
weight or material restrictions.
SHIPMENT TRACKING, TIMES, AND COST
Microsoft Store will charge your selected method of payment when your item
ships. If you order more than one item, we will issue an authorization to your
payment method for the full amount at the time of your order or soon after, then
charge you for each item when it ships. This may result in more than one charge
for items in one order. The total charges will add up to the final amount for
the overall order.
If you'd like to follow your order, see Track your order from Microsoft Store.
You can also make changes in the name and address associated with your Microsoft
account, which is also the shipping address.
Shipping method
Cost
U.S. delivery
Puerto Rico delivery
Expedited
Free
2-3 business days
2-3 business days
Express
$16.99
1-2 business days
1-2 business days
Available on eligible products. Not available with Xbox Design Lab products or
any customizable products. Not available for some AK zip codes.
Our business days are Monday through Friday 8:00 AM to 5:00 PM, excluding
holidays. If you place an order on a weekend or holiday, or after 12pm PST, the
order will be processed on the next business day.
Delivery times through Microsoft Store may take longer around holidays or due to
circumstances out of our control. Our carriers don’t deliver on the weekend or
holidays.
Notes:
* Delivery times might vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply for certain products depending on your
location.
* All shipments from the United States Microsoft Store are subject to our
carriers' terms and conditions.
UPS MY CHOICE, FEDEX DELIVERY MANAGER, AND INFORMED DELIVERY BY USPS MEMBERSHIP
SERVICES
In addition to Microsoft Store's free standard shipping and select, expedited,
and express shipping options, you can customize and change your shipping options
directly with UPS, FedEx, or USPS through their membership services.
MEMBERSHIP SERVICES INCLUDE THESE BENEFITS:
* Pick up your package at one of their pick-up locations or change the delivery
address.
* Schedule a delivery date and get an estimated delivery-time window.
* Get delivery alerts and a view of upcoming deliveries.
HOW TO USE UPS, FEDEX, OR USPS MEMBERSHIP SERVICES
When your package ships, you'll receive a shipment confirmation email from
Microsoft which has your package's assigned carrier (UPS, FedEx, or USPS) and
tracking number. Visit that carrier's website and sign up to create a new
account or log in with an existing account. Custom delivery and pickup options
are made directly with UPS, FedEx, or USPS and are subject to the applicable
carrier's terms and conditions.
* Visit UPS.com and go to Services > Tracking > UPS My Choice, or
* Visit FedEx.com and select Sign Up Now for FedEx Delivery Manager, or
* Visit USPS.com and select Sign Up for Free for Informed Delivery by USPS
Note: The UPS My Choice, FedEx Delivery Manager, and Informed Delivery by USPS
shipping options are offered directly by UPS, FedEx, and USPS respectively and
are not managed by Microsoft Store. Contact UPS, FedEx, or USPS directly with
questions or for more information.
The United States Microsoft Store only ships to the U.S. and Puerto Rico. For
sales in other countries or regions, visit one of the international Microsoft
Stores.
We need a full street address for delivery purposes. Rural route numbers are OK,
but may result in longer delivery times. We don't ship to personal mailboxes,
APO addresses, or U.S. territories other than Puerto Rico.
We don't recommend shipping to a P.O. box; however, if your only option is a
P.O. box, we deliver to P.O. boxes under the following conditions:
* The Address 1 or Address 2 lines must contain one of the following
variations: POBOX #, POSTALBOX #, POSTBOX #, POSTOFFICEBOX #, or BOX #,
where # is a P.O. box number.
* Letters in the address can be uppercase or lowercase.
* Any of the following separator characters between letters: . , ; : # < > or a
space.
We don't deliver to these P.O. boxes:
* In Puerto Rico.
* Xbox Design Lab ships FedEx only, and therefore can't be routed to deliver to
a P.O. box.
SHIPMENT TRACKING, TIMES, AND COST
If you'd like to follow your order, see Track your order from Microsoft Store.
You can also make changes in the name and address associated with your Microsoft
account, which is also the shipping address.
Shipping method
Cost
U.S. delivery
Puerto Rico delivery
Expedited
Free
2-3 business days
2-3 business days
Express
$16.99
1-2 business days
1-2 business days
Available on eligible products. Not available with Xbox Design Lab products or
any customizable products. Not available for some AK zip codes.
Our business days are Monday through Friday 8:00 AM to 5:00 PM, excluding
holidays. If you place an order on a weekend or holiday, or after 12pm PST, the
order will be processed on the next business day.
Delivery times through Microsoft Store may take longer around holidays or due to
circumstances out of our control. Our carriers don’t deliver on the weekend or
holidays.
Notes:
* Delivery times might vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply for certain products depending on your
location.
* All shipments from the United States Microsoft Store are subject to our
carriers' terms and conditions.
UPS MY CHOICE, FEDEX DELIVERY MANAGER, AND INFORMED DELIVERY BY USPS MEMBERSHIP
SERVICES
In addition to Microsoft Store's free standard shipping and select, expedited,
and express shipping options, you can customize and change your shipping options
directly with UPS, FedEx, or USPS through their membership services.
MEMBERSHIP SERVICES INCLUDE THESE BENEFITS:
* Pick up your package at one of their pick-up locations or change the delivery
address.
* Schedule a delivery date and get an estimated delivery-time window.
* Get delivery alerts and a view of upcoming deliveries.
HOW TO USE UPS, FEDEX, OR USPS MEMBERSHIP SERVICES
When your package ships, you'll receive a shipment confirmation email from
Microsoft which has your package's assigned carrier (UPS, FedEx, or USPS) and
tracking number. Visit that carrier's website and sign up to create a new
account or log in with an existing account. Custom delivery and pickup options
are made directly with UPS, FedEx, or USPS and are subject to the applicable
carrier's terms and conditions.
* Visit UPS.com and go to Services > Tracking > UPS My Choice, or
* Visit FedEx.com and select Sign Up Now for FedEx Delivery Manager, or
* Visit USPS.com and select Sign Up for Free for Informed Delivery by USPS
Note: The UPS My Choice, FedEx Delivery Manager, and Informed Delivery by USPS
shipping options are offered directly by UPS, FedEx, and USPS respectively and
are not managed by Microsoft Store. Contact UPS, FedEx, or USPS directly with
questions or for more information.
All Microsoft Store Australia orders ship via our preferred carrier and are
subject to their terms and conditions. Delivery is FREE with an estimated
delivery timeframe of 1-5 business days, however may take up to 6 days for
outlying areas. These timeframes are estimates and may differ depending on the
delivery address and availability of delivery resources*.
WHERE WE DELIVER
Microsoft Store Australia only ships to addresses in Australia. For purchases in
other countries, please visit the appropriate international Microsoft Store.
We currently do not ship to Norfolk Island, Christmas Island or the Cocos
(Keeling) Islands. For software sales in these territories, please visit the
appropriate Microsoft Store site.
Our preferred carrier requires a full street address for delivery purposes.
Please make sure the correct delivery address is entered as this cannot be
changed once orders are placed.
We do not ship to Parcel Lockers or addresses marked PO / PO Box / GPO Box / RMD
(Roadside Mail Delivery) / RSD (Roadside Delivery).
DELIVERY TRACKING, TIMES, AND COST
If you'd like to follow your order, see Track your order from Microsoft Store.
You can also make changes in the name and address associated with your Microsoft
account, which is also the delivery address.
Region
Estimated delivery time (standard delivery) - Business Days
Sydney, Brisbane, Melbourne, Gold Coast, Perth, Canberra, Darwin
1 - 3 business days
South Australia, Victoria, Queensland, Regional NSW, Cairns
2 - 5 business days
Tasmania, Regional Western Australia (Inner)
2 - 4 business days
Northern Territory, Outer and Northern Western Australia
2 - 6 business days
*Estimated delivery timeframe is based on orders placed by 10:00 AM Sydney time.
After 10:00 AM Sydney time, please add one business day.
Our business days are Monday through Friday, excluding holidays. Orders placed
before 10AM AEDT Monday-Friday are usually shipped the same day. Orders placed
after 10AM AEDT will typically ship the following business day. Orders placed on
the weekend or public holiday, or after 10 AM AEDT on Friday, will be processed
on the next business day.
Delivery times through Microsoft Store may take longer around holidays or due to
circumstances out of our control. Our carriers don’t deliver on the weekend or
holidays.
Notes:
* Delivery times might vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply for certain products depending on your
location.
* All shipments from the Australia Microsoft Store are subject to our carriers'
terms and conditions.
DHL EXPRESS ON DEMAND DELIVERY SERVICE
In addition to Microsoft Store's free express delivery, you can also customize
your delivery options directly with DHL through their DHL On Demand Delivery
service. Some of these services may include a fee. Please visit DHL.com for more
information.
The service includes these options:
* Pick up your package at a DHL Express pick up partner location.
* Schedule a delivery date and time that better suits your circumstance.
* Receive delivery alerts and a view of upcoming deliveries.
HOW TO USE IT
* If a valid mobile phone number or email address has been provided to us upon
purchase, DHL Express will contact you via SMS or email to offer their On
Demand Delivery options.
* A link will be provided in their SMS or email communication to their
different service offerings.
* Choose which option suits you best and DHL Express will update the shipment
and delivery progress with you directly.
Notes:
* The DHL On Demand Delivery options are offered directly by DHL and are not
managed by Microsoft Store. Contact DHL directly with questions or for more
information. These services may not be available in all areas, and are
subject to DHL's terms and conditions.
WHERE WE DELIVER
* Microsoft Store can currently only deliver to certain European destinations.
Please visit one of our international Microsoft Stores if you want to be
delivered to another country or region.
* We do not deliver to mailboxes and we do not deliver to certain European
areas.
* Shipping companies require a physical address for delivery.
TRACKING, TIMES AND COSTS
If you want to track your order, see Track an order in the Microsoft Store. You
can also change the name and address associated with your Microsoft account.
This data is also the delivery address.
SHIPPING METHOD:
DELIVERY SERVICE
Cost
Delivery
Standard shipping
Ups
Free
2 to 4 business days
Express shipping
Ups
€13.00
1 to 2 business days
Delivery times may vary for custom-made products. Certain products may be
subject to different shipping conditions depending on your location. All
shipments from the Microsoft Store in the United States are subject to the terms
and conditions of our carriers.
Deliveries from the Microsoft Store may take longer during holidays or due to
force majeure. Our delivery companies do not deliver on weekends or holidays.
Notes:
* Delivery times may vary for custom-made products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Certain products may be subject to different shipping conditions depending on
your location.
* All shipments from the Microsoft Store in Austria are subject to the general
terms and conditions of our carriers.
SERVICE FÜR MITGLIEDER VON UPS MY CHOICE
In addition to the free standard and express shipping options in the Microsoft
Store, you can choose special shipping options as part of a UPS My Choice
membership.
Membership offers benefits:
* Pick up your package at a UPS location or change the shipping address.
* Schedule a delivery date and get an estimated delivery window.
* Receive delivery notifications and an overview of upcoming shipments.
USE
1. On UPS.com, select Services > Tracking > UPS My Choice.
2. Select Sign up and create a new account, or sign in with an existing
account.
AVAILABILITY
Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain,
Sweden, Switzerland and United Kingdom.
Note: UPS My Choice shipping options are offered directly by UPS and are not
managed by the Microsoft Store. For more information, contact UPS directly.
SHIPPING DESTINATIONS
* Currently, the Microsoft Store can only ship orders to certain areas of
Europe. To make a purchase from another area, please visit one of
the international Microsoft Stores.
* We cannot ship orders to post boxes or to certain European territories.
* Carriers require a physical address for delivery.
DELIVERY TRACKING, SCHEDULES AND COSTS
If you want to follow your order, check Follow your order from Microsoft
Store. You can also make changes to the name and address associated with your
Microsoft account, which is also the delivery address.
SHIPPING MODE
DELIVERY SERVICE
Cost
DELIVERY TIME
Standard mailing
Ups
Free
2 to 3 working days
Priority shipping
Ups
€13.00
1 to 2 working days
Business days are Monday to Friday, with the exception of public
holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local
time are processed the next business day.
Microsoft Store delivery times may be extended due to public holidays or
circumstances beyond our control. Our carriers do not deliver on weekends or
holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other delivery conditions may apply for certain products, depending on your
location.
* All shipments from the Microsoft Store Belgium are subject to the terms and
conditions of our carriers.
UPS MY CHOICE MEMBERSHIP SERVICE
In addition to the Microsoft Store's free standard shipping and express shipping
options, you can customize and modify shipping options directly from UPS through
their UPS My Choice membership service.
Membership includes:
* Get your package back on a UPS site or change the delivery address.
* Planning a delivery date and obtaining an approximate delivery time slot.
* Receiving delivery alerts and an overview of upcoming deliveries.
HOW TO USE IT
1. Visit UPS.com and access UPS My Choice's Tracking Services.
2. Select Sign up and create an account or log into an existing account.
GEOGRAPHIC AVAILABILITY
Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain,
Sweden, Switzerland and the United Kingdom
Note: UPS My Choice shipping options are delivered directly by UPS and are not
dependent on the Microsoft Store. Contact UPS directly to ask your questions or
ask for more information.
* Microsoft Store Canada only ships to addresses in Canada. For sales in other
countries, visit one of our international Microsoft Stores.
* A full street address is required. Rural route numbers are okay, but it may
take longer to receive your package.
* We don’t ship to P.O. Boxes or military addresses.
SHIPMENT TRACKING, TIMES, AND COST
Microsoft Store will charge your selected method of payment when your item
ships. If you order more than one item, we will issue an authorization to your
payment method for the full amount at the time of your order or soon after, then
charge you for each item when it ships. This may result in more than one charge
for items in one order. The total charges will add up to the final amount for
the overall order.
If you'd like to follow your order, see Track your order from Microsoft Store.
You can also make changes in the name and address associated with your Microsoft
account, which is also the shipping address.
You can review and change your shipping before you complete your order.
Shipping method
Cost
Estimated delivery time
Ground
FREE
3-7 Business Days
Expedited
CAD $9.99
1-2 Business Days
Business days are Monday through Friday, excluding holidays. Orders made after
11:00 AM Eastern Time will be processed on the next business day. Delivery times
may vary for custom products. For release-day delivery of pre-orders, actual
delivery times may vary in select Canadian postal codes.
Delivery times through Microsoft Store may take longer around holidays or due to
circumstances out of our control. Our carriers don’t deliver on the weekend or
holidays.
Notes:
* Delivery times might vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply for certain products depending on your
location.
* All shipments from the Canada Microsoft Store are subject to our carriers'
terms and conditions.
UPS MY CHOICE OR FEDEX DELIVERY MANAGER MEMBERSHIP SERVICES
In addition to Microsoft Store's free ground shipping and expedited shipping
options, you can customize and change your shipping options directly with UPS or
FedEx through their membership services.
MEMBERSHIP SERVICES INCLUDE THESE BENEFITS
* Pick up your package at one of their pick-up locations or change the delivery
address.
Schedule a delivery date and get an estimated delivery-time window.
Get delivery alerts and a view of upcoming deliveries.
HOW TO USE UPS OR FEDEX MEMBERSHIP SERVICES
When your package ships, you'll receive a shipment confirmation email from
Microsoft which has your package's assigned carrier (UPS or FedEx) and tracking
number. Visit that carrier's website and sign up to create a new account or log
in with an existing account. Custom delivery and pickup options are made
directly with UPS or FedEx and are subject to the applicable carrier's terms and
conditions.
* Visit UPS.com and go to Services > Tracking > UPS My Choice, or
* Visit FedEx.com and select Sign Up Now for FedEx Delivery Manager
Notes:
* Microsoft pays for all duty/customs costs on orders shipped to Canada from
other countries.
* The UPS My Choice and FedEx Delivery Manager shipping options are offered
directly by UPS and FedEx respectively and are not managed by Microsoft
Store. Contact UPS or FedEx directly with questions or for more information.
WHERE WE SHIP:
* Microsoft Store currently only delivers in some parts of Europe. For
information about sales in other countries or regions, visit one of
our international Microsoft Stores.
* We do not delivery to mailboxes and to certain European territories.
* Carriers require a physical address for delivery.
* The Microsoft Store does not allow the carrier to redirect the package to a
new address as soon as it is shipped. This contributes to the fight against
online fraud.
TRACKING, TIMES AND PRICES OF SHIPMENTS
To track your shipment, see Track your order from the Microsoft Store. You can
also change the name and address associated with your Microsoft account, which
is also a delivery address.
MODE OF TRANSPORT
DELIVERY SERVICE
Costs
DELIVERY TIME
Standard
Ups
Free
3 - 4 working days
Priority
Ups
£19.99
2 - 3 working days
Working days are Monday to Friday, except for holidays. Our carrier does not
service on weekends and holidays. Orders placed on weekends, holidays or after
9:30 p.m. (local time) will be processed the next business day.
Delivery through the Microsoft Store may take longer around the holidays or due
to circumstances beyond our control. Our carriers do not provide on weekends and
holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Some products may be subject to additional delivery terms, depending on where
you are.
* All shipments from the Microsoft Store in the United States are subject to
the terms and conditions of our carriers.
* The Microsoft Store only currently delivers in certain parts of Europe. For
sales in other countries or regions, visit one of our international Microsoft
Stores.
* We do not send to PO Boxes and to certain European areas.
* The carrier needs a physical address to deliver the goods.
* The Microsoft Store does not allow the carrier to send the package to another
address once the package has been shipped. This helps prevent fraud.
TRACKING TIMES, AND COSTS OF SHIPPING
To follow your order, see Track your order from the Microsoft Store. You can
also make changes to the name and address associated with your Microsoft
account, which is also a shipping address.
METHOD OF TRANSIT
DELIVERY SERVICE
Cost
Delivery
Default
Ups
Free
within 3-5 working days
Priority
Ups
£99.00
2-3 working days
Working days are Monday to Friday with the exception of public holidays. Our
shipping company does not deliver on weekends and public holidays. Orders placed
on weekends, public holidays or after 9:30 am (local time) are processed the
following day.
Delivery times through the Microsoft Store may take longer around holidays or
due to circumstances beyond our control. Our carriers do not deliver on weekends
or public holidays.
Notes:
* Delivery time may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply to certain products depending on your
location.
* All shipments from the Microsoft Store in Denmark are subject to our
carriers' terms and conditions.
DELIVERY LOCATIONS
* Microsoft Store delivers only a few places in Europe at the moment. For
information about selling to other countries or regions, visit one of
our international Microsoft Stores.
* We do not supply PO Boxes or any European country.
* Operators need a physical delivery address.
* Microsoft Store does not allow operators to redirect the package to a new
address when the package has already been shipped. This will help to combat
online fraud.
SHIPMENT TRACKING, TIMES AND COST
If you want to track your subscription, see Microsoft Store Subscription
Tracking. You can also change the name and address associated with your
Microsoft account, which is your delivery address alone.
DELIVERY METHOD
DELIVERY SERVICE
Cost
Delivery
Standard
Ups
Free
Within 5-7 working days
Working days are Monday to Friday, except public holidays. Orders placed over
the weekend or after 9:30 p.m. (local time) are processed on the next business
day.
Delivery through the Microsoft Store may take longer during the holidays or due
to circumstances that are not available to us. Our carriers do not deliver goods
on weekends or public holidays.
Notes:
* The delivery time of custom products may vary.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Depending on your location, certain products may be subject to other terms of
delivery.
* All goods sent through the Estonian Microsoft Store are subject to the terms
and conditions of the carriers.
DELIVERY DESTINATIONS:
* The Microsoft Store only supplies certain parts of Europe at this time. For
more information about sales in other countries and regions, visit one of the
international Microsoft Stores.
* We do not deliver to PO Boxes or to certain regions of Europe.
* Transport services require a physical address for delivery.
* The Microsoft Store does not allow the transport service to route the package
to a new address after the package has been sent. This helps prevent Internet
fraud.
SHIPMENT TRACKING, TIMES, AND COSTS
You can Track your subscription in the Microsoft Store. You can also make
changes to the name and address associated with your Microsoft account, which is
also the delivery address.
Delivery
DELIVERY SERVICE
Costs
Dispatched within
Standard
Ups
Free
Within 3 to 5 working days
Priority delivery
Ups
13,00€
Within 2 to 3 working days
Working days are Monday to Friday, except for public holidays. Weekends, public
holidays or after 9:30 a.m. (local time) will be processed on the next working
day.
Delivery times through the Microsoft Store can be longer during public holidays
or because of other circumstances beyond our control. Our shuttle services do
not deliver on weekends or holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Depending on your location, certain products may be subject to some other
terms of delivery.
* All deliveries from the Microsoft Store are subject to the terms and
conditions of our shuttle service.
SHIPPING DESTINATIONS
* Currently, the Microsoft Store can only ship orders to certain areas of
Europe. To make a purchase from another area, please visit one of
the international Microsoft Stores.
* We cannot ship orders to post boxes or to certain European territories.
* Carriers require a physical address for delivery.
DELIVERY TRACKING, SCHEDULES AND COSTS
If you want to follow your order, check Follow your order from Microsoft
Store. You can also make changes to the name and address associated with your
Microsoft account, which is also the delivery address.
SHIPPING MODE
DELIVERY SERVICE
Cost
DELIVERY TIME
Standard mailing
Ups
Free
2 to 3 working days
Express shipping
Ups
€13.00
1 to 2 working days
2-3 day free shipping: Available on eligible products. Not available with Xbox
Design Lab products or customizable products.
Business days are Monday to Friday, with the exception of public
holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local
time are processed the next business day.
Microsoft Store delivery times may be extended due to public holidays or
circumstances beyond our control. Our carriers do not deliver on weekends or
holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other delivery conditions may apply for certain products, depending on your
location.
* All shipments from the Microsoft Store France are subject to the terms and
conditions of our carriers.
UPS MY CHOICE MEMBERSHIP SERVICE
In addition to the Microsoft Store's free standard shipping and express shipping
options, you can customize and modify shipping options directly from UPS through
their UPS My Choice membership service.
Membership includes:
* Get your package back on a UPS site or change the delivery address.
* Planning a delivery date and obtaining an approximate delivery time slot.
* Receiving delivery alerts and an overview of upcoming deliveries.
HOW TO USE IT
1. Visit UPS.com and access UPS My Choice's Tracking Services.
2. Select Sign up and create an account or log into an existing account.
GEOGRAPHIC AVAILABILITY
Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain,
Sweden, Switzerland and the United Kingdom
Note: UPS My Choice shipping options are delivered directly by UPS and are not
dependent on the Microsoft Store. Contact UPS directly to ask your questions or
ask for more information.
WHERE WE DELIVER
* Microsoft Store can currently only deliver to certain European destinations.
Please visit one of our international Microsoft Stores if you want to be
delivered to another country or region.
* We do not deliver to mailboxes and we do not deliver to certain European
areas.
* Shipping companies require a physical address for delivery.
TRACKING, TIMES AND COSTS
If you want to track your order, see Track an order in the Microsoft Store. You
can also change the name and address associated with your Microsoft account.
This data is also the delivery address.
SHIPPING METHOD:
DELIVERY SERVICE
Cost
Delivery
Standard shipping
Ups
Free
within 2 to 3 business days
Express shipping
Ups
€13.00
1 to 2 business days
Free standard shipping (2 to 3 days): Available for eligible products. Not
available for Xbox Design Lab products or customizable products.
Weekdays are Monday to Friday, excluding public holidays. Microsoft's preferred
delivery agents do not deliver on weekends or holidays. Orders placed on
weekends, public holidays or after 9:30 a.m. will not be processed until the
next business day.
Deliveries from the Microsoft Store may take longer during holidays or due to
force majeure. Our delivery companies do not deliver on weekends or holidays.
Note
* Delivery times may vary for custom-made products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Certain products may be subject to different shipping conditions depending on
your location.
* All shipments from the Microsoft Store in Germany are subject to the general
terms and conditions of our carriers.
SERVICE FÜR MITGLIEDER VON UPS MY CHOICE
In addition to the free standard and express shipping options in the Microsoft
Store, you can choose special shipping options as part of a UPS My Choice
membership.
Membership offers benefits:
* Pick up your package at a UPS location or change the shipping address.
* Schedule a delivery date and get an estimated delivery window.
* Receive delivery notifications and an overview of upcoming shipments.
USE
1. On UPS.com, select Services > Tracking > UPS My Choice.
2. Select Sign upand create a new account, or sign in with an existing account.
AVAILABILITY
Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain,
Sweden, Switzerland and United Kingdom.
Notes
* UPS My Choice shipping options are offered directly by UPS and are not
managed by the Microsoft Store. For more information, contact UPS directly.
* Microsoft Store currently only sends products to certain parts of Europe.
* We do not carry out shipments to PO Boxes and certain European territories.
* Transport companies require a physical delivery address.
* The Microsoft Store does not allow the shipping company to modify the route
of a package for delivery to a new address after it is sent. This prevents
cases of fraud on the Internet.
TRACKING, SHIPPING TIME AND COST
If you want to track your order, see Track an order from the Microsoft Store.
You can also change the name and address associated with your Microsoft account,
which is also the shipping address.
METHOD OF DELIVERY
DELIVERY SERVICE
Cost
DELIVERY TIME
Standard
Ups
Free
within 5-7 working days
Working days are Monday to Friday and public holidays are excluded. The
transport company does not make deliveries on weekends and public holidays.
Orders placed on weekends, holidays or after 9:30 (local time) will be processed
on the next business day.
Delivery times through the Microsoft Store may be longer during the holiday
season or due to conditions we cannot control. Our transport companies do not
deliver on weekends or public holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Different shipping terms may apply to specific products, depending on your
location.
* All shipments from the Microsoft Store of Greece are subject to the terms and
conditions of our shipping companies.
WHERE WE SHIP:
* Microsoft Store ships only in some parts of Europe at the moment. For sales
in other countries or regions, please visit one of our international
Microsoft Stores.
* We don't ship to PO boxes or to some European territories.
* Carriers require a physical address for delivery.
* Microsoft Store does not allow the carrier to reroute a package to a new
address once the package has been shipped. This helps to combat Internet
fraud.
SHIPMENT TRACKING, TIMES, AND COST
If you'd like to follow your order, see Track your order from Microsoft Store.
You can also make changes in the name and address associated with your Microsoft
account, which is also the shipping address.
SHIPPING METHOD
COST
DELIVERY TIME
Standard
FREE
3-4 business days
Priority
€ 13.00
2-3 business days
Business days are Monday to Friday, except public holidays. Orders placed on
weekends, holidays or after 9:30 (local time) will be processed the next
business day.
Delivery times through Microsoft Store may take longer around holidays or due to
circumstances out of our control. Our carriers don’t deliver on the weekend or
holidays.
Notes:
* Delivery times might vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply for certain products depending on your
location.
* All shipments from the Ireland Microsoft Store are subject to our carriers'
terms and conditions.
* Microsoft Store can currently only ship to certain European locations. For
sales in other countries or regions, visit one of our international Microsoft
Stores.
* We do not ship to mailboxes or to certain European territories.
* Carriers require a physical address for delivery.
TRACKING, SHIPPING TIME AND COST
If you want to follow your order, see Check the status of your order from the
Microsoft Store. You can also make changes to the name and address associated
with your Microsoft account, which is also the shipping address.
SHIPPING METHOD
DELIVERY SERVICE
Cost
DELIVERY TIMES
Standard
Ups
Free
3-4 business days
Priority
Ups
13.00
2-3 business days
Workdays are Monday to Friday, except holidays. Orders placed on weekends,
holidays, or after 9:30 a.m. local time will be processed on the next business
day.
Delivery times through the Microsoft Store may be longer during holiday periods
or due to circumstances outside our control. Our carriers do not deliver on
weekends or holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply to certain products depending on your
location.
* All shipments made by Microsoft Store Australia are subject to the conditions
of our carriers.
UPS MY CHOICE SUBSCRIPTION SERVICE
In addition to standard Microsoft Store shipping and express shipping options,
you can customize and modify shipping options directly with UPS through the UPS
My Choice Subscription Service.
Your subscription includes these benefits:
* Ability to pick up the package at a UPS location or change the delivery
address.
* Ability to schedule a delivery date and get an expected delivery time
interval.
* Ability to receive delivery alerts and view upcoming deliveries.
USE
1. Visit UPS.com and go to Services > Search > UPS My Choice.
2. Select Sign up and create a new account, or sign in with an existing
account.
WHERE IS AVAILABLE
Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, United
Kingdom, Spain, Sweden and Switzerland.
Note: UPS My Choice shipping options are offered directly by UPS and are not
managed by the Microsoft Store. Contact UPS directly for questions or more
information.
ABOUT THE DELIVERY DESTINATION
The Microsoft Store in Japan will only be delivered in Japan. It is also not
possible to deliver to post-post boxes or delivery restricted areas. You can
check the Microsoft Store in other countries from this page.
CHANGE DELIVERY TRACKING AND REGISTRATION NAMES AND ADDRESSES
In the Microsoft Store in Japan, delivery in Japan is free of charge. To learn
how to check the delivery status of a product you've ordered, see Track orders
from the Microsoft Store. For information on how to change your name and address
for your Microsoft account, please refer to the How to change your name and
address (delivery address). (The delivery address after the order cannot be
changed.) )
DATE OF DELIVERY
The timing of your order and the number of delivery days required by region are
as follows:
Region
Region A
Region B.
Region C.
State
Akita Prefecture
Iwate Prefecture, Iwate Prefecture
Miyagi Prefecture
Fukushima Prefecture
Yamagata Prefecture
Niigata Prefecture
Nagano Prefecture
Toyama Prefecture
Fukui Prefecture
Ishikawa Prefecture
Tochigi Prefecture
Ibaraki Prefecture
Gunma Prefecture
Saitama Prefecture
Chiba Prefecture
Kanagawa Prefecture
Tokyo
Yamanashi Prefecture
Aichi Prefecture
Shizuoka Prefecture
Mie Prefecture
Gifu Prefecture
Shiga Prefecture
Kyoto
Nara Prefecture
Osaka
Hyogo Prefecture
Wakayama Prefecture
Hokkaido
Aomori Prefecture
Tokushima Prefecture
Ehime Prefecture
Kagawa Prefecture
Kochi Prefecture
Tottori Prefecture
Hiroshima Prefecture
Shimane Prefecture
Yamaguchi Prefecture
Okayama Prefecture
Fukuoka Prefecture
Oita Prefecture
Saga Prefecture
Kagoshima Prefecture
Nagasaki Prefecture
Miyazaki Prefecture
Kumamoto Prefecture
Okinawa Prefecture
Date and time of receipt of your order
Delivery requirements
Monday to Friday
10:00 am – 09:59 am
1 day
2 Day
3 days or more
Monday to Friday
10:00 am – 23:59 pm
2 Day
3 days or more
4 days or more
Notes:
* The Company shall not be responsible for any delays in delivery for any
reason, including causes such as traffic jams caused by natural disasters or
accidents, abnormal weather, address deficiencies, or absences.
* Delivery to Hokkaido depends on the region and the number of days until
delivery.
* The number of days required for delivery on public holidays and holidays is
different from the number of days above.
* If you order on weekends and holidays, it will be shipped after the next
business day.
* We will deliver from Tokyo by Sagawa Express. For more information, please
visit the Sagawa Express website.
* Because of the settlement procedure, there is a case to take some time to
ship the product. Thank you for your understanding.
WE SEND TO THE FOLLOWING REGIONS:
* Microsoft Store currently only sends in some regions of Europe. For
information about sales in other countries or regions, please visit one of
our international stores in the Microsoft Store.
* We do not send to mailboxes or to individual European regions.
* Carriers need a physical address to deliver.
* Microsoft Store does not allow the carrier to reroute the shipment to a new
address when the shipment is shipped. This helps to combat Internet fraud.
SHIPMENT TRACKING, TIME, AND COSTS
If you want to track your order, see Track a Microsoft Store order. You can also
make changes to the name and address associated with your Microsoft account,
which is also the delivery address.
METHOD OF DELIVERY
DELIVERY SERVICE
Costs
DELIVERY TIME
Standard
Ups
Free
within 5-7 working days
During working days From Monday to Friday, except public holidays. Orders placed
on weekends, weekends or after 21:30 (local time) will be processed on the next
business day.
Shipping to Microsoft Store may take longer during the holidays or because of
circumstances beyond our control. Our carriers do not deliver on weekends and
holidays.
Notes:
* Custom products may have different delivery times.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Depending on your location, other delivery terms may apply to specific
products.
* All shipments made from the Microsoft Store in Latvia are subject to the
terms and conditions of our carriers.
WHERE WE PRESENT:
* Microsoft Store currently only delivers to some parts of Europe. For
information about selling in other countries or regions, see one of
our international Microsoft Store stores.
* We do not deliver to account accounts or to some areas of Europe.
* In order to be able to deliver, carriers need a physical address.
* When a package is shipped, Microsoft Store does not allow the carrier to
redirect to its new address. This helps to combat online fraud.
SHIPPING TRACKING, TIME AND COST
To track your order, see . Track orders from the Microsoft Store. You can
also change the name and address associated with your Microsoft account, which
is also a shipping address.
MODE OF DELIVERY
DELIVERY SERVICE
Price
DELIVERY TIME
Standard
Ups
Free
within 5-7 working days
Business days are Monday to Friday, except for public holidays. Orders placed on
weekends, holidays or after 9:30 am (local time) will be processed on the next
business day.
During holidays or unforeseen circumstances, delivery times may be longer
through the Microsoft Store. Our carriers do not deliver on weekends and
holidays.
Notes:
* The delivery time for custom products may vary.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Depending on your location, specific products may be subject to different
shipping conditions.
* All shipments from The Microsoft Store in Lithuania are subject to the Terms
of Our Carriers.
* Microsoft Store currently only delivers to some parts of Europe. Please visit
one of our international Microsoft Stores if you want to be delivered to
another country or region.
* We do not deliver to mailboxes and we do not deliver to some European areas.
* Shipping companies require a physical address for delivery.
* Microsoft Store does not allow the shipping company to forward a package to a
new address if the package has already been shipped. This contributes to the
fight against Internet fraud.
TRACKING, TIMES AND COSTS
If you want to track your order, see Track an order in the Microsoft Store. You
can also change the name and address associated with your Microsoft account.
This data is also the delivery address.
SHIPPING METHOD:
DELIVERY SERVICE
Cost
Delivery
Standard shipping
Ups
Free
2 to 3 business days
Express shipping
Ups
€13.00
1 to 2 business days
Weekdays are Monday to Friday, excluding public holidays. Our shipping company
does not carry out deliveries on weekends or public holidays. Orders placed on
weekends, public holidays or after 9:30 a.m. (local time) will be processed on
the next business day.
Deliveries from the Microsoft Store may take longer during holidays or due to
force majeure. Our delivery companies do not deliver on weekends or holidays.
Notes:
* Delivery times may vary for custom-made products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Certain products may be subject to different shipping conditions depending on
your location.
* All shipments from the Microsoft Store in Luxembourg are subject to the
general terms and conditions of our carriers.
* Microsoft Store can only ship to selected European locations at this time.
For sale in other countries or regions, visit one of the international
Microsoft Stores.
* We do not ship to post boxes or to certain European areas.
* Carriers require a physical address for delivery.
TRACKING SHIPMENT, DELIVERY TIMES AND COSTS
To track your order, see Follow your order at Microsoft Store. You can
also change the name and address associated with your Microsoft account. This is
also your delivery address.
SHIPPING METHOD:
SHIPPING SERVICE
Cost
Delivery
Standard
Ups
Free
2-3 business days
Priority
Ups
€13.00
1-2 business days
Free standard shipping 2-3 days: Available for eligible products. Not available
for Xbox Design Lab products or customizable products.
Working days are Monday to Friday, excluding public holidays. Orders placed on
weekends, public holidays or after 9:30 a.m. local time will be processed the
next business day.
Delivery times through Microsoft Store may be longer around vacations or due to
circumstances beyond our control. Our couriers do not deliver on weekends and
holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other delivery conditions may apply to certain products depending on your
location.
* All deliveries from the Netherlands Microsoft Store are the terms and
conditions of our transport companies.
UPS MY CHOICE MEMBERSHIP SERVICE
In addition to the free standard shipping and Microsoft Store express shipping
option, you can directly customize and change your shipping options with UPS
with the UPS My Choice membership service.
Membership offers these advantages:
* Choose your package at a UPS location UPS or change the address for delivery.
* Schedule a delivery date and download an estimated delivery window.
* Download delivery alerts and a view of upcoming deliveries.
APPLICATION
1. Go to UPS.com and to Services > Tracking > UPS My Choice.
2. Select Sign in and create a new account or sign up with an existing account.
WHERE THE INFORMATION IS AVAILABLE
Austria, Belgium, Denmark, Germany, France, Italy, Netherlands, Poland, Spain,
Sweden, Switzerland and United Kingdom.
Note: UPS My Choice shipping options are offered directly by UPS and are not
managed by Microsoft Store. For more information, please contact UPS directly.
All Microsoft Store New Zealand orders deliver via our preferred carrier and are
subject to their terms and conditions. Delivery is FREE with an estimated
delivery within 7 business days. The delivery time may differ depending on the
delivery address and availability of delivery resources*.
WHERE WE DELIVER
* Microsoft Store New Zealand only deliver to addresses in New Zealand. For
purchases in other countries, please visit the appropriate International
Microsoft Store.
* Our preferred carrier requires a full street address for delivery purposes.
Please make sure the correct delivery address is entered as this cannot be
changed once orders are placed.
* We do not ship to Parcel Lockers or addresses marked PO / PO Box / GPO Box /
RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).
* Other delivery conditions may apply for certain products depending on your
location.
* To fight fraud, Microsoft Store does not permit a carrier to redirect a
package to a new address after it has been shipped.
SHIPMENT TRACKING, TIMES, AND COST
If you'd like to follow your order, see Track your order from Microsoft Store.
You can also make changes in the name and address associated with your Microsoft
account, which is also the shipping address.
Region
Estimated delivery time (standard delivery) - Business Days
Auckland Metro
3 - 5 days
Auckland Regional, Wellington - Metro, Christchurch - Metro, Hamilton - Metro,
Tauranga - Metro, Rotorua - Metro
4 - 6 days
Wellington - Regional, Christchurch - Regional, Hamilton - Regional, Tauranga -
Regional, Rotorua - Regional, Nelson, Queenstown, Dunedin, Invercargill
5 - 7 days
All other areas
6 - 8 days
*Estimated delivery timeframe is based on orders placed by 10:00 AM local time.
After 10:00 AM, please add one business day.
Business days are Monday through Friday, excluding holidays. Orders placed
before 10AM local time from Monday to Friday are usually shipped the same
day. Orders placed after 10AM local time will typically ship the following
business day. Orders placed on the weekend or public holiday, or after 10:00 AM
local time on Friday, will be processed on the next business day.
Delivery times through Microsoft Store may take longer around holidays or due to
circumstances out of our control. Our carriers don’t deliver on the weekend or
holidays.
Notes:
* Delivery times might vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply for certain products depending on your
location.
* All shipments from the New Zealand Microsoft Store are subject to our
carriers' terms and conditions.
* Microsoft Store is currently available in some parts of Europe. For sale in
other countries or regions, please visit one of our international
Microsoft Stores.
* We do not send to mailboxes or certain European territories.
* Operators require a physical address for delivery.
* Microsoft Store does not allow the operator to redirect a package to a new
address after the package is shipped. This helps fight online fraud.
PACKAGE TRACKING, TIMES AND COSTS
To follow the order, see Track the order from the Microsoft Store. You can
also end the name and address associated with the Microsoft account yours, which
is also the delivery address.
SHIPPING METHOD
DELIVERY SERVICE
Cost
Delivery
Standard
UPS
Free
inside 3-5 business days
Priority
UPS
99,00 kr
2-3 business days
Business days are Monday to Friday, excluding public holidays. Bookings placed
on weekends, on public holidays or after 9:30 p.m. (local time) will be
processed the next business day.
Deliveries from the Microsoft Store may take longer around holidays or because
of situations that are beyond our control. Our carriers do not deliver during
the weekend or holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply to some products depending on your
location.
* All deliveries from the Microsoft Store in Norway are subject to the terms
and conditions of our carriers.
WHERE WE DELIVER
* Currently, Microsoft Store orders can only be shipped to selected locations
in Europe. For information about sales in other countries or regions, visit
one of the international Microsoft Stores.
* We do not ship to postage lockers or certain European territories.
* Carriers require a physical address to complete the delivery.
TRACKING, SHIPPING TIMES AND COSTS
If you want to track your order, see Order tracking in the Microsoft Store. You
can also make changes to the name and address associated with your Microsoft
account, which is also a delivery address.
DELIVERY METHOD
DELIVERY SERVICE
Cost
DELIVERY TIME
Standard
Ups
Free
3-4 working days
Priority
Ups
£15.00
2-3 working days
Working days are the period from Monday to Friday (except holidays). Orders
placed during the weekend, holiday or after 9:30 am (local time) will be
processed on the next business day.
Microsoft Store delivery times may be longer during the holidays or as a result
of circumstances beyond our control. Our carriers do not deliver on weekends or
on public holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply to some products depending on your
location.
* All shipments from the Microsoft Store in Australia are subject to the terms
of our carriers.
UPS MY CHOICE MEMBERSHIP SERVICE
In addition to the free standard shipping and express shipping options available
in the Microsoft Store, you can customize and change your shipping options
directly in consultation with UPS using UPS My Choice available to registered
users.
Membership offers the following benefits:
* Pick up your shipment at a UPS point or change your delivery address.
* Schedule a delivery date and get information about the expected delivery
time.
* Delivery alerts and the ability to view upcoming deliveries.
HOW TO USE
1. Visit the UPS.com and go to Services > Monitoring > UPS My Choice.
2. Choose Sign up and create a new account or sign in with an existing account.
WHERE IS IT AVAILABLE
Austria, Belgium, Denmark, France, Germany, Poland, Switzerland, Sweden, Italy
and the United Kingdom.
Note: UPS My Choice shipping options are offered directly by UPS and are not
managed by the Microsoft Store. Contact UPS directly if you have any questions
or would like more information.
WHERE WE SHIP:
* The Microsoft Store currently only ship to some parts of Europe. For sales
made in other countries or regions, visit one of our international Microsoft
Stores.
* We do not ship to PO boxes and some European territories.
* Carriers need a physical address to deliver.
* The Microsoft Store does not allow the carrier to redirect a package to a new
address after it is sent. This helps to combat internet fraud.
TRACKING, SHIPPING TIMES AND COSTS
If you want to track your order, see Follow your order from the Microsoft
Store. You can also make changes to the name and address associated with your
Microsoft account, which is also the shipping address.
SHIPPING METHOD
DELIVERY SERVICE
Cost
DELIVERY TIME
Normal
Ups
Free
3-5 business days
Priority
Ups
€13.00
2-3 business days
Weekdays are Monday to Friday, except public holidays. Orders placed on
weekends, on holidays or after 9:30 (local time) will be processed the following
business day.
Microsoft Store delivery times may be delayed near the holidays or due to
circumstances we cannot control. Our carriers do not deliver on weekends or
holidays.
Notes:
* Delivery times may vary for customized products.
* Other shipping conditions may apply for certain products depending on your
location.
* All deliveries from the Microsoft Store in The United Kingdom are subject to
the terms and conditions of our carriers.
* Microsoft Store currently only delivers to parts of Europe. For sales in
other countries or regions, visit one of the international Microsoft
Store stores.
* We do not deliver to mailboxes or some European territories.
* Operators require a physical address for delivery.
* The Microsoft Store does not allow the operator to redistribute a package to
a new address after the package has been shipped. This helps to combat
internet fraud.
TRACKING, TIMES, AND SHIPPING COSTS
If you want to track your order, see Follow your order from the Microsoft Store.
You can also make changes to the name and address associated with your Microsoft
account, which is also the shipping address.
METHOD OF LIBRATION
LIVING SERVICE
Cost
LIVING TIME
Standard
Ups
Free
in 5-7 business days
Working days are Monday to Friday, except public holidays. Orders placed on
weekends, holidays or after 9:30 (local time) will be processed the next
business day.
The delivery time through the Microsoft Store may be longer around the holidays
or if circumstances arise that we do not have control over. Our carriers do not
deliver on weekends and holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* For some products, there may be other delivery conditions, depending on your
location.
* All shipments from Microsoft Store Romania are subject to the terms and
conditions of our carriers.
SHIPPING ADDRESSES
* Microsoft Store can only ship to Singapore locations. For sales in other
regions, please visit one of the international Microsoft Stores.
* To help fight online fraud, we don’t permit the carrier to redirect a package
to a new address after it has been shipped.
* Shipping carriers require a full street address for delivery purposes.
* We can’t ship to P.O. Boxes.
SHIPMENT TRACKING, TIMES, AND COST
If you'd like to follow your order, see Track your order from Microsoft Store.
You can also make changes in the name and address associated with your Microsoft
account, which is also the shipping address.
Method: Standard
Cost: Free
Delivery time: Within 2-4 business days
Our business days are Monday through Friday, excluding holidays. Orders placed
on the weekend, on a holiday, or after 10:00 AM local time on Friday, will be
processed on the next business day.
Delivery times through Microsoft Store may take longer around holidays or due to
circumstances out of our control. Our carriers don’t deliver on the weekend or
holidays.
Notes:
* Delivery times might vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply for certain products depending on your
location.
* All shipments from the Singapore Microsoft Store are subject to our carriers'
terms and conditions.
WHERE DO WE DELIVER?
* Microsoft Store currently delivers only to certain parts of Europe. For sales
in other countries or regions, visit one of our international Microsoft
Stores.
* We do not deliver to PO boxes or some European territories.
* The courier needs a physical address for delivery.
* Microsoft Store doesn't allow couriers to change their delivery location
after you send a package. This helps in the fight against online fraud.
TRACKING SHIPMENTS, DELIVERY TIMES, AND RELATED COSTS
To track your order, see Track your order from the Microsoft Store. You can also
make changes to the name and address associated with your Microsoft account,
which is also the shipping address.
METHOD OF DELIVERY:
DELIVERY SERVICE
Costs
DELIVERY TIME
Standard
Ups
Free
within 5-7 working days
Weekdays are Monday to Friday, excluding public holidays. Orders made on a
weekend, public holiday or after 9:30 a.m. (local time) will be processed on the
next business day.
Microsoft Store delivery times may be longer during holidays or because of
conditions we can't control. Our delivery people do not deliver on weekends or
on public holidays.
Notes:
* Delivery times for customized products may vary.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Depending on your location, some products may be subject to different
delivery terms.
* All shipments from Microsoft Store Slovakia are subject to the terms and
conditions of our carriers.
WHERE DO WE DELIVER:
* Microsoft Store currently delivers only in some parts of Europe. For sale in
other countries or regions, visit one of our International Microsoft Store.
* We do not deliver to PO boxes or to some European territories.
* Couriers request a physical address for delivery.
* Microsoft Store does not allow the courier to redirect the package to a new
address after the package has been dispatched. This helps to combat internet
scams.
MONITORING, TIME AND DELIVERY COSTS
To track your order, see Track an order in Microsoft Store. You can also
make changes to the name and address associated with your Microsoft account,
which is also the delivery address.
DELIVERY METHOD
THE DELIVERY SERVICE
Costs
DELIVERY TIME
Standard
Ups
Free
within 5-7 working days
Working days are Monday to Friday, except for the holidays. Orders awarded on
weekends for the holidays or after 9:30 am (local time) will be processed on the
following business day.
Delivery times through Microsoft Store may be longer on holidays or due to
circumstances beyond our control. Our delivery men don't deliver on weekends and
holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Some products may be subject to other delivery terms, depending on your
location.
* All shipments from Microsoft Store to Slovenia are subject to the terms and
conditions of our delivery service.
SHIPPING DESTINATIONS
* Microsoft Store can only ship to certain European cities at this time. For
sales in other countries or regions, visit one of the international
Microsoft Stores.
* We do not ship to PO Boxes or certain European territories.
* Carriers require a physical address for delivery.
TRACKING, HOURS AND COST OF SHIPMENTS
If you want to track your order, see Track your Microsoft Store order. You can
also make changes to the name and address associated with your Microsoft
account, which is also the shipping address.
SHIPPING METHOD
DELIVERY SERVICE
Cost
DELIVERY TIME
Standard
Ups
Free
3 and 4 working days
Express
Ups
$13.00
2 and 3 working days
Weekdays are Monday to Friday, except on public holidays. Orders placed during
weekends, holidays or after 9:30 a.m. local time will be processed the next
business day.
Delivery times through the Microsoft Store may take longer on dates near
holidays or due to circumstances beyond our control. Our carriers do not deliver
on weekends or holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply for certain products depending on
location.
* All shipments from Microsoft Store of Spain are subject to the terms and
conditions of our carriers.
UPS MY CHOICE SUBSCRIPTION SERVICE
In addition to Microsoft Store's free standard and express shipping options, you
can customize and change your shipping options directly with UPS with its UPS My
Choice subscription service.
The subscription includes these benefits:
* Pick up packages at a UPS location or change the delivery address.
* Schedule a delivery date and an estimated delivery time window.
* Receive delivery alerts and a view of upcoming deliveries.
HOW TO USE IT
1. Visit UPS.com and go to Services > Tracking > UPS My Choice.
2. Select Sign up and create a new account or sign in with an existing account.
WHERE IT'S AVAILABLE
Austria, Belgium, Denmark, Spain, France, Italy, Netherlands, Poland, United
Kingdom, Sweden and Switzerland.
Note: UPS My Choice shipping options are offered directly through UPS and are
not managed through the Microsoft Store. Contact UPS directly with your
questions or for more information.
WHERE WE DELIVER
* The Microsoft Store only delivers to certain locations in Europe at this
time. For sales in other countries or regions, visit one of our international
Microsoft stores.
* We do not ship to PO box addresses or to certain areas of Europe.
* The freight forwarder requires a physical address for delivery.
DELIVERY TRACKING, TIMES AND COSTS
To follow your order, see Track your order from the Microsoft Store. You can
also change the name and address of your Microsoft account, which is also your
shipping address.
Delivery
DELIVERY SERVICE
Cost
Delivery
Standard shipping
Ups
Free
3-4 business days
Priority
Ups
£11.99
2-3 business days
Working days are Monday to Friday, except public holidays. Orders placed on
weekends, public holidays or after 9:30 am (local time) will be processed the
next business day.
Deliveries through the Microsoft Store may take longer around holidays or due to
circumstances beyond our control. Our transport companies do not deliver on
weekends or public holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping terms may apply to some products depending on your location.
* All deliveries from Microsoft Store stores in Sweden are subject to our
carrier's terms and conditions.
UPS MY CHOICE MEMBER SERVICE
In addition to Microsoft Store's free standard and express delivery, you can
customize and change your delivery options directly with UPS and the UPS My
Choice member service.
Membership offers the following benefits:
* Pick up your package at a UPS delivery location or change the delivery
address.
* Schedule a delivery date and get an estimated delivery time.
* Get delivery notifications and a view of upcoming deliveries.
TO USE IT
1. Go to UPS.com > Services > Tracking > UPS My Choice.
2. Select Sign up and create a new account or sign in with an existing account.
WHERE IT’S AVAILABLE
Austria, Belgium, Denmark, France, Germany, Italy, netherlands, Poland, Spain,
Sweden, Switzerland and United Kingdom.
Note: The UPS My Choice delivery options are offered directly by UPS and are not
managed by the Microsoft Store. Contact UPS directly if you have any questions
or would like more information.
SHIPPING DESTINATIONS
* Currently, the Microsoft Store can only ship orders to certain areas of
Europe. To make a purchase from another area, please visit one of
the international Microsoft Stores.
* We cannot ship orders to post boxes or to certain European territories.
* Carriers require a physical address for delivery.
DELIVERY TRACKING, SCHEDULES AND COSTS
If you want to follow your order, check Track your order from Microsoft
Store. You can also make changes to the name and address associated with your
Microsoft account, which is also the delivery address.
SHIPPING MODE
DELIVERY SERVICE
Cost
DELIVERY TIME
Standard mailing
Ups
Free
3 to 5 working days
Priority shipping
Ups
CHF 15.00
2 to 3 working days
Business days are Monday to Friday, with the exception of public
holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local
time are processed the next business day.
Microsoft Store delivery times may be extended due to public holidays or
circumstances beyond our control. Our carriers do not deliver on weekends or
holidays.
Notes:
* Delivery times may vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other delivery conditions may apply for certain products, depending on your
location.
* All shipments from the Microsoft Store Switzerland are subject to the terms
and conditions of our carriers.
UPS MY CHOICE MEMBERSHIP SERVICE
In addition to the Microsoft Store's free standard shipping and express shipping
options, you can customize and modify shipping options directly from UPS through
their UPS My Choice membership service.
Membership includes:
* Get your package back on a UPS site or change the delivery address.
* Planning a delivery date and obtaining an approximate delivery time slot.
* Receiving delivery alerts and an overview of upcoming deliveries.
HOW TO USE IT
1. Visit UPS.com and access UPS My Choice's Tracking Services.
2. Select Sign up and create an account or log into an existing account.
GEOGRAPHIC AVAILABILITY
Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain,
Sweden, Switzerland and the United Kingdom
Note: UPS My Choice shipping options are delivered directly by UPS and are not
dependent on the Microsoft Store. Contact UPS directly to ask your questions or
ask for more information.
* Microsoft Store can only ship to selected European locations at this time.
For sales in other countries or regions, please visit one of the
international Microsoft Stores.
* We do not ship to P.O. boxes or to some European Territories.
* Carriers require a physical address for delivery.
SHIPMENT TRACKING, TIMES, AND COST
If you'd like to follow your order, see Track your order from Microsoft Store.
You can also make changes in the name and address associated with your Microsoft
account, which is also the shipping address.
SHIPPING METHOD
COST
DELIVERY TIME
Standard
FREE
2-3 business days
Express
£10.00
1-2 business days
Free Standard 2-3 day shipping: Available on eligible products. Not available
with Xbox Design Lab products or any customizable products.
Business days are Monday to Friday, except public holidays. Orders placed on the
weekend, on a holiday, or after 11:00 AM local time will be processed the next
business day.
Delivery times through Microsoft Store may take longer around holidays or due to
circumstances out of our control. Our carriers don’t deliver on the weekend or
holidays.
Notes:
* Delivery times might vary for custom products.
* If you have ordered multiple products, shipping, delivery and invoice dates
may vary. Use the Track option to monitor your orders.
* Other shipping conditions may apply for certain products depending on your
location.
* All shipments from the United Kingdom Microsoft Store are subject to our
carriers' terms and conditions.
UPS MY CHOICE MEMBERSHIP SERVICE
In addition to Microsoft Store's free standard shipping and express shipping
options, you can customize and change your shipping options directly with UPS
with their UPS My Choice membership service.
The membership includes these benefits:
* Pick up your package at a UPS location or change the delivery address.
* Schedule a delivery date and get an estimated delivery-time window.
* Get delivery alerts and a view of upcoming deliveries.
HOW TO USE IT
* Visit UPS.com and go to Services > Tracking > UPS My Choice.
* Select Sign up and create a new account or log in with an existing account.
WHERE IT'S AVAILABLE
Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain,
Sweden, Switzerland, and United Kingdom.
Notes:
* The UPS My Choice shipping options are offered directly by UPS and are not
managed by Microsoft Store. Contact UPS directly with questions or for more
information.
SEE ALSO
Lebanon Microsoft Store for consumers closed on October 28, 2021
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