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UNLOCK HIGH-VELOCITY TEAMS WITH AI-POWERED SERVICE MANAGEMENT

Businesses are building and shipping more digital services than ever before.
Velocity matters. Learn how Jira Service Management unites Dev, IT, and business
teams on a single, AI-powered platform to deliver exceptional service.

IT supportEngineering supportEmployee supportIT operationsCustomer service
IT supportEngineering supportEmployee supportIT operationsCustomer service


IT SUPPORT

 * Spin up a service desk with ease

 * Manage all your requests in one place

 * Automate support interactions with AI

Try it nowJoin a demo



ATLASSIAN IS A LEADER IN THE FORRESTER WAVE™: ENTERPRISE SERVICE MANAGEMENT, Q4
2023.

See report



HIGH-VELOCITY SERVICE MANAGEMENT


Accelerate Dev and OpsEmpower all service teamsDeliver value fast
Accelerate Dev and OpsEmpower all service teamsDeliver value fast


ACCELERATE DEV AND OPS



Connect Dev and Ops teams on a single AI-powered platform to supercharge
collaboration across changes, incidents, and requests - all while managing risk.


TEAMS ACROSS THE WORLD RELY ON JIRA SERVICE MANAGEMENT

Explore customer stories

“We needed to move towards a more customer-centric approach on ITSM. Jira
Service Management helped us meet our target while saving time and money.”

JOSE LUIS LIZÁRRAGA CASTRO, IT SUPPORT ENGINEER, ENGIE MEXICO


67%

reduction on license costs from switching to Jira Service Management


200

hours saved a month with report automation


100%

SLA compliance




JIRA SERVICE MANAGEMENT SCALES WITH YOU

Whether you’re part of a small team or a big enterprise, we have a plan for you.
Choose only the features you need.

Discover plans



GET STARTED QUICKLY WITH TEMPLATES

With pre-configured request types, workflows and other out-of-the-box
capabilities, templates make it easy for any team to get started quickly with a
service experience that fits the way they like to work.


ITSM

Manage requests, incidents, and changes to deliver great service, fast.

Try the ITSM template
Learn more


CUSTOMER SERVICE

Deliver great service experiences to external customers, fast.

Try the customer service template
Learn more


HUMAN RESOURCES

Manage onboarding and offboarding and respond to staff requests.

Try the HR template
Learn more
Show more

--------------------------------------------------------------------------------


JIRA SERVICE MANAGEMENT RESOURCES


THE TOTAL ECONOMIC IMPACT™ OF ATLASSIAN FOR ITSM

FORRESTER REPORT

Get report


GET STARTED WITH JIRA SERVICE MANAGEMENT

GUIDES

Learn more


TIPS, TRICKS, AND BEST PRACTICES FOR MANAGING IT SERVICE DELIVERY

ITSM

Learn more

--------------------------------------------------------------------------------


SUPERCHARGE SERVICE MANAGEMENT WITH APPS AND INTEGRATIONS


INTEGRATIONS FOR EVERY TEAM

Atlassian Marketplace offers over 1,000 trusted applications and integrations to
ensure Jira Service Management can be customized to fit your use case.

Explore the Marketplace


GET STARTED WITH JIRA SERVICE MANAGEMENT TODAY

Try it free
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