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https://www.surveymonkey.com/r/NewStandardCSAT?Source=CognizantB2BSpain_CognizantB2BGlobal_2947494
Submission: On January 21 via manual from IN — Scanned from DE
Submission: On January 21 via manual from IN — Scanned from DE
Form analysis
1 forms found in the DOMName: surveyForm — POST
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<div class="questions clearfix">
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
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<div id="question-field-532659159" data-qnumber="1" data-qdispnumber="1" data-question-id="532659159" class=" question-single-choice-radio qn question vertical question-required">
<h3 class="screenreader-only">Question Title</h3>
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<legend class="question-legend">
<h4 id="question-title-532659159" class="
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<span class="required-asterisk notranslate"> * </span>
<span class="user-generated notranslate
"> Please indicate the most recent service used:</span>
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<div class="question-body clearfix notranslate ">
<div class="">
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<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Counseling Support </span>
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<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659159">
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<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Work-Life Services (i.e. Child Care, Elder Care, Daily Living, Financial, or Legal Referrals) </span>
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<div data-question-type="single_choice_horiz" data-rq-question-type="single_choice_horiz" class="question-container
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<h3 class="screenreader-only">Question Title</h3>
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<legend class="question-legend">
<h4 id="question-title-532659160" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="user-generated notranslate
"> Overall, how satisfied are you with the help you received?</span>
</h4>
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<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Very satisfied </span>
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<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659160">
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<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Satisfied </span>
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<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659160">
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<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Neutral </span>
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<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659160">
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<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Dissatisfied </span>
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<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659160">
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<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Very dissatisfied </span>
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<div class="question-row clearfix
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<h3 class="screenreader-only">Question Title</h3>
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<h4 id="question-title-532659166" class=" question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="user-generated notranslate
"> Please rate each statement below regarding your experience with the specialist throughout the initial call.</span>
</h4>
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<td style="width:20%;"> </td>
<td style="width:13.333333333333334%;" class="matrix-col-label question-body-font-theme user-generated"> Strongly agree </td>
<td style="width:13.333333333333334%;" class="matrix-col-label question-body-font-theme user-generated"> Agree </td>
<td style="width:13.333333333333334%;" class="matrix-col-label question-body-font-theme user-generated"> Neutral </td>
<td style="width:13.333333333333334%;" class="matrix-col-label question-body-font-theme user-generated"> Disagree </td>
<td style="width:13.333333333333334%;" class="matrix-col-label question-body-font-theme user-generated"> Strongly disagree </td>
<td style="width:13.333333333333334%;" class="matrix-col-label question-body-font-theme user-generated"> N/A </td>
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<td class="matrix-row-label-cell">
<span class="matrix-row-label question-body-font-theme user-generated"> The specialist was courteous and empathetic. </span>
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<span data-position="0" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist was courteous and empathetic.</span> Strongly agree </span>
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<span data-position="1" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist was courteous and empathetic.</span> Agree </span>
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<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
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<span data-position="2" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist was courteous and empathetic.</span> Neutral </span>
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<td class="touch-sensitive" col="3">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
<input id="532659166_3519164991_3519164996" aria-labelledby="532659166_3519164991_3519164996_label" name="532659166_3519164991" type="radio" role="radio" class="radio-button-input " value="3519164996" aria-checked="false">
<label data-sm-radio-button-label="" id="532659166_3519164991_3519164996_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="532659166_3519164991_3519164996">
<span data-position="3" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist was courteous and empathetic.</span> Disagree </span>
</label>
</div>
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<td class="touch-sensitive" col="4">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
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<span data-position="4" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist was courteous and empathetic.</span> Strongly disagree </span>
</label>
</div>
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<td class="touch-sensitive" col="5">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
<input id="532659166_3519164991_3555613561" aria-labelledby="532659166_3519164991_3555613561_label" name="532659166_3519164991" type="radio" role="radio" class="radio-button-input " value="3555613561" aria-checked="false">
<label data-sm-radio-button-label="" id="532659166_3519164991_3555613561_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="532659166_3519164991_3555613561">
<span data-position="5" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist was courteous and empathetic.</span> N/A </span>
</label>
</div>
</td>
</tr>
<tr data-radio-button-group="" row="1" class="question-matrix-row-odd question-matrix-row-last">
<td class="matrix-row-label-cell">
<span class="matrix-row-label question-body-font-theme user-generated"> The specialist provided me support aligned with my needs. </span>
</td>
<td class="touch-sensitive" col="0">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
<input id="532659166_3519164992_3519164993" aria-labelledby="532659166_3519164992_3519164993_label" name="532659166_3519164992" type="radio" role="radio" class="radio-button-input " value="3519164993" aria-checked="false">
<label data-sm-radio-button-label="" id="532659166_3519164992_3519164993_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="532659166_3519164992_3519164993">
<span data-position="0" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist provided me support aligned with my needs.</span> Strongly agree </span>
</label>
</div>
</td>
<td class="touch-sensitive" col="1">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
<input id="532659166_3519164992_3519164994" aria-labelledby="532659166_3519164992_3519164994_label" name="532659166_3519164992" type="radio" role="radio" class="radio-button-input " value="3519164994" aria-checked="false">
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<span data-position="1" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist provided me support aligned with my needs.</span> Agree </span>
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</div>
</td>
<td class="touch-sensitive" col="2">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
<input id="532659166_3519164992_3519164995" aria-labelledby="532659166_3519164992_3519164995_label" name="532659166_3519164992" type="radio" role="radio" class="radio-button-input " value="3519164995" aria-checked="false">
<label data-sm-radio-button-label="" id="532659166_3519164992_3519164995_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="532659166_3519164992_3519164995">
<span data-position="2" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist provided me support aligned with my needs.</span> Neutral </span>
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</div>
</td>
<td class="touch-sensitive" col="3">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
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<span data-position="3" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist provided me support aligned with my needs.</span> Disagree </span>
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</td>
<td class="touch-sensitive" col="4">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
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<span data-position="4" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist provided me support aligned with my needs.</span> Strongly disagree </span>
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<td class="touch-sensitive" col="5">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
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<span data-position="5" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The specialist provided me support aligned with my needs.</span> N/A </span>
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</td>
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<tr data-radio-button-group="" row="2" class="question-matrix-row-even question-matrix-row-last">
<td class="matrix-row-label-cell">
<span class="matrix-row-label question-body-font-theme user-generated"> The resources I received from the specialist helped me handle my issue. </span>
</td>
<td class="touch-sensitive" col="0">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
<input id="532659166_3555613560_3519164993" aria-labelledby="532659166_3555613560_3519164993_label" name="532659166_3555613560" type="radio" role="radio" class="radio-button-input " value="3519164993" aria-checked="false">
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<span data-position="0" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The resources I received from the specialist helped me handle my issue.</span> Strongly agree </span>
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</div>
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<td class="touch-sensitive" col="1">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
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<span data-position="1" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The resources I received from the specialist helped me handle my issue.</span> Agree </span>
</label>
</div>
</td>
<td class="touch-sensitive" col="2">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
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<span data-position="2" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The resources I received from the specialist helped me handle my issue.</span> Neutral </span>
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<td class="touch-sensitive" col="3">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
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<span data-position="3" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The resources I received from the specialist helped me handle my issue.</span> Disagree </span>
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</td>
<td class="touch-sensitive" col="4">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-532659166">
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<span data-position="4" class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated ">
<span class="smusr_radio-row-text">The resources I received from the specialist helped me handle my issue.</span> Strongly disagree </span>
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<span class="smusr_radio-row-text">The resources I received from the specialist helped me handle my issue.</span> N/A </span>
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* Dansk * Deutsch * English * Español * Español (Latinoamérica) * Filipino * Français * Indonesia * Italiano * Kiswahili * Magyar * Melayu * Nederlands * Norsk * Polski * Português * Português (Brasil) * Română * Slovenčina * Slovenščina * Suomi * Svenska * Tiếng Việt * Türkçe * Čeština * Ελληνικά * Български * Русский * Српски * עברית * العربية * සිංහල * ไทย * 中文 * 日本語 * 한국어 English SATISFACTION SURVEY Dear Participant, Thank you for taking the time to complete our survey. Your comments are very important to us. Your honest feedback will be helpful as we continue to grow and to improve the quality of our services. QUESTION TITLE * PLEASE INDICATE THE MOST RECENT SERVICE USED: Counseling Support Work-Life Services (i.e. Child Care, Elder Care, Daily Living, Financial, or Legal Referrals) QUESTION TITLE * OVERALL, HOW SATISFIED ARE YOU WITH THE HELP YOU RECEIVED? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied QUESTION TITLE * PLEASE RATE EACH STATEMENT BELOW REGARDING YOUR EXPERIENCE WITH THE SPECIALIST THROUGHOUT THE INITIAL CALL. Strongly agree Agree Neutral Disagree Strongly disagree N/A The specialist was courteous and empathetic. The specialist was courteous and empathetic. Strongly agree The specialist was courteous and empathetic. Agree The specialist was courteous and empathetic. Neutral The specialist was courteous and empathetic. Disagree The specialist was courteous and empathetic. Strongly disagree The specialist was courteous and empathetic. N/A The specialist provided me support aligned with my needs. The specialist provided me support aligned with my needs. Strongly agree The specialist provided me support aligned with my needs. Agree The specialist provided me support aligned with my needs. Neutral The specialist provided me support aligned with my needs. Disagree The specialist provided me support aligned with my needs. Strongly disagree The specialist provided me support aligned with my needs. N/A The resources I received from the specialist helped me handle my issue. The resources I received from the specialist helped me handle my issue. Strongly agree The resources I received from the specialist helped me handle my issue. Agree The resources I received from the specialist helped me handle my issue. Neutral The resources I received from the specialist helped me handle my issue. Disagree The resources I received from the specialist helped me handle my issue. Strongly disagree The resources I received from the specialist helped me handle my issue. N/A QUESTION TITLE * IN YOUR INITIAL CALL WITH THE SPECIALIST, WERE YOU REFERRED TO AN EXTERNAL PROFESSIONAL? Yes No Next ( Privacy & Cookie Notice Javascript is required for this site to function, please enable.