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 * Overview

 * Terms of Use

 * Governing Services Agreement

 * Service-Specific Terms

 * Privacy Basics

 * Privacy Notice
   
   1. Introduction
   
   2. Personal Data we collect and the sources
   
   3. How we use the Personal Data we collect
   
   4. How we share or disclose Personal Data
   
   5. Data Retention
   
   6. Personalized marketing and cookies
   
   7. Security
   
   9. Minors
   
   10. Data Transfers
   
   10. Who is my data controller?
   
   11. Your rights
   
   12. Changes to our Privacy Notice
   
   13. Information specific to other services

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PRIVACY NOTICE

Versions:

September 22, 2023 (current)August 1, 2023June 15, 2023October 10, 2022August
16, 2021July 1, 2021November 2, 2020August 6, 2020July 7, 2020November 20,
2019September 26, 2019January 2, 2019April 11, 2018

LAST UPDATED: September 22, 2023

Effective as of August 1, 2023, Momentive Inc. will become SurveyMonkey Inc.,
Momentive Europe UC will become SurveyMonkey Europe UC, and Momentive Brasil
Internet Eireli will become SurveyMonkey Brasil Internet Ltda.


1. INTRODUCTION

This Privacy Notice applies to all the products, services, websites and apps
offered by SurveyMonkey Inc., SurveyMonkey Europe UC, SurveyMonkey Brasil
Internet Ltda., SurveyMonkey Netherlands B.V., and other SurveyMonkey affiliates
(collectively “SurveyMonkey”), except where otherwise noted. The services
include SurveyMonkey, SurveyMonkey Apply, SurveyMonkey Audience, SurveyMonkey
Rewards, SurveyMonkey Contribute, Wufoo, TechValidate, GetFeedback Direct, and
GetFeedback Digital. We refer to those products, services, websites, and apps
collectively as the “services” in this notice. Unless otherwise noted in your
contract, our services are provided by SurveyMonkey Inc. inside of the United
States, by SurveyMonkey Brasil Internet Ltda. inside of Brazil, and by
SurveyMonkey Europe UC everywhere else.

US residents: Please visit our Region Specific Privacy Notice for more
information on our privacy practices specific to individual states. 

This Privacy Notice does not apply to personal information we collect from our
employees or job applicants in their capacity as employees or candidates.
Employees and candidates should refer to our Employee Privacy Notice or
Candidate Privacy Notice, respectively.

Definitions 

 * Personal Data: references in this Privacy Notice to data, personal
   information, or information, are all references to Personal Data. Personal
   Data means information relating to a living individual (a "Data Subject") who
   is, or can be, reasonably identified from information, either alone or in
   conjunction with other information. 
 * Creator: the business or consumer that holds an account within a SurveyMonkey
   service that either directly creates surveys, forms, applications, or
   questionnaires or that can collaborate, commenting, or review surveys, forms,
   applications, or questionnaires within an account. 
 * Respondent: the individual that receives a survey, form, application, or
   questionnaire powered by a SurveyMonkey service. 
 * Panelist: the individual that uses Contribute or Rewards to take surveys sent
   by SurveyMonkey on behalf of Creators, or an individual that receives surveys
   through a third party panel provider. Privacy information specific to
   panelists can be found in our Contribute Privacy Notice, Rewards Privacy
   Notice, and Third Party Panel Privacy Notice. 
 * Visitor: you are just visiting one of our websites because you are curious,
   or you have heard about us from our marketing and sales channels! 

Quick Links

 * If you want to identify your data controller please see the “Who is my data
   controller?” section below.

 * For a quick snapshot of how SurveyMonkey treats personal information see our
   Privacy Basics.

 * For privacy information specific to our individual products, see Privacy
   information specific to other services. 


TABLE OF CONTENTS

This Notice consists of the following sections: 

 1.  Introduction 
 2.  Personal Data we collect and the sources
 3.  How we use the Personal Data we collect
 4.  How we share or disclose Personal Data
 5.  Data retention 
 6.  Personalized marketing and cookies 
 7.  Security 
 8.  Minors
 9.  Data transfers
 10. Who is my data controller?
 11. Your rights
 12. Changes to our Privacy Notice
 13. Information specific to other services 
     1. TechValidate
     2. Apply 
     3. Wufoo 
     4. GetFeedback Digital 
     5. Audience (Rewards and Contribute) 


2. PERSONAL DATA WE COLLECT AND THE SOURCES


ALL DATA SUBJECTS

 * Contact Information (for example name or email address).
   You might provide us with your contact information, whether through use of
   our services, a form on our website, an interaction with our sales or
   customer support team, or a response to one of SurveyMonkey's own surveys or
   forms.
 * Usage information.
   We collect usage information about you whenever you interact with our
   websites and services. This includes which webpages you visit, what you click
   on, when you perform those actions, what language preference you have, what
   you buy and so on.
 * Device and browser data.
   We collect information from the device and application you use to access our
   services. Device data mainly means your IP address, operating system version,
   device type, device ID/MAC address, system and performance information, and
   browser type. If you are on a mobile device we also collect the UUID for that
   device.
 * Information from page tags.
   We use first party and third party cookies and tracking services that employ
   cookies and page tags (also known as web beacons) to collect data about
   visitors to our websites. This data includes usage and user statistics.
   Emails sent by SurveyMonkey or by users through our services also include
   page tags that allow the sender to collect information about who opened those
   emails and clicked on links in them. We provide more information on cookies
   below and in our Cookies Notice.
 * Log Data.
   Like most websites today, our web servers keep log files that record data
   each time a device accesses those servers. The log files contain data about
   the nature of each access, including originating IP addresses, internet
   service providers, the files viewed on our site (e.g. HTML pages, graphics,
   etc.), operating system versions, device type and timestamps.
 * Referral information.
   If you arrive at a SurveyMonkey website from an external source (such as a
   link on another website or in an email), we record information about the
   source that referred you to us.
 * Information from third parties and integration partners.
   We collect your personal information from third parties where, for example,
   you give permission to those third parties to share your information with us,
   where such information is publicly available online or through your
   device/browser data.


CREATORS

If you are a Creator, we may also collect:

Account Information

 * Registration information.
   You need a SurveyMonkey account before you can use SurveyMonkey services.
   When you register for an account, we collect your first and last name,
   username, password and email address. If you choose to register by using a
   third party account (such as your Google or Facebook account), please see
   “Information from third parties” below.
 * Billing information.
   If you make a payment to SurveyMonkey, we require you to provide your billing
   details, a name, address, email address and financial information
   corresponding to your selected method of payment (e.g. a credit card number
   and expiration date or a bank account number). If you provide a billing
   address, we will regard that as the location of the account holder to
   determine the SurveyMonkey entity with whom you contract and the sales tax,
   if applicable, to be applied to your purchase.
 * Account settings.
   You can set various preferences and personal details on pages like your
   account settings page (or on your account settings page for our other
   products as applicable). These may include, for example, your default
   language, time zone and communication preferences (e.g. opting in or out of
   receiving marketing communications from SurveyMonkey).

When you use our services, we may also collect the following data on your behalf
for certain services:

 * Address book information.
   We may allow you to import email addresses and other contact information into
   an Address Book so you can easily invite people to take your surveys or fill
   in your form via our collectors. We do not use this data for our own purposes
   or to contact anyone, except at your direction.
 * Survey/form/application data.
   We store your survey/form/application data (questions and responses) for you
   and provide analysis tools for you to use with respect to this data.
 * Profile information.
   When you sign up for our services you are asked to provide us with
   information about yourself and to give us more detailed insights into who you
   are. If you are in a SurveyMonkey Enterprise account this may include
   providing your photo so your administrator(s) and colleagues can identify
   you.


3. HOW WE USE THE PERSONAL DATA WE COLLECT

 * 3.1 Creator
   
   We process personal data about you where:
   
    * You have consented;
    * We need to fulfill our contractual responsibility to deliver the services
      to you; or
    * We have a legitimate interest to:
      * improve the service experience; and
      * develop new products and service features.
   
   In each of the instances where we describe how we use your data in this
   Privacy Notice, we have identified which of these grounds for processing we
   are relying upon.
   
   Consent
   
   You have consented to us using certain types of tracking and third party
   cookies on our websites. In particular:
   
    * Cookies and Similar technology.
   
   We or third party data and advertising platforms that we work with may use or
   combine multiple technologies, such as cookies, page tags, mobile identifiers
   and IP addresses to infer users’ common identities across different services
   and multiple devices such as tablets, browsers, and mobile phones. We may do
   so, for instance, to tailor ads to users, to enable us to determine the
   success of our advertising campaigns and to improve upon them. These third
   party data and advertising platforms may sometimes use data that we provide
   to them in order to improve their technologies and their ability to match
   common devices to users. We also may use this technology to allow a Creator
   to measure the performance of their email messaging and to learn how to
   improve email deliverability and open rates. You can withdraw your consent at
   any time.
   
   More details: The above data and techniques are used for personalized
   marketing, analytics, and related purposes. To learn more about
   interest-based advertising and how to opt-out of it, please see our Cookies
   Notice in Section 6. We use this data to personalize online marketing
   campaigns to be relevant to you and your interests in our services. By
   clearing your cookies in your browser settings, you will no longer see
   personalized messages in this way but you continue to see ads over the
   internet that are not based on the information you provided to SurveyMonkey.
   Depending on your geographic location you can also withdraw your consent
   using our in-product cookie management tools.
   
   Contract 
   
   We collect and use the following on the basis that we have to use this
   information in order to fulfill our contract with you: 
   
    * Your Account Information. 
   
   We need to use your account information to run your account, provide you with
   services, bill you for our services, provide you with customer support, and
   contact you or your organization about your service or account. We may also
   use billing information in aggregate to determine billing and payment trends
   and, as needed, to adjust or manage pricing at the individual level or across
   all service users. We occasionally send you communications of a transactional
   nature (e.g. service-related announcements, billing-related matters, changes
   to our services or policies, a welcome email when you first register). You
   cannot opt out of these communications since they are required to provide our
   services to you. 
   
   Legitimate interests
   
   We process your personal information in the following categories of data for
   legitimate interests pursued by us, which are described in detail in this
   Privacy Notice. We have undertaken to ensure that we place clear limitations
   on each of these uses so that your privacy is respected and only the
   information necessary to achieve these legitimate aims is used. Our primary
   goal is to improve upon and make sure our services and messaging are relevant
   for all our users, while also ensuring that personal information of all users
   is respected and protected. 
   
    * Contact Information.
   
   We use contact information to respond to your inquiries, send you information
   as part of the services, and send you marketing information (for as long as
   you do not opt-out).
   
   More details: We use your email address to send you marketing (newsletters),
   unless you indicate a preference to opt-out and for general updates on your
   account. You can opt out of marketing communications at any time by clicking
   on the “unsubscribe” link in them and changing the relevant setting on your
   My Account page.
   
    * How you use our services.
   
   We use information about how you use our services to improve our services for
   you and all users and to make recommendations to you and your organization
   about our other services.
   
   More details: We collect information about the types of
   surveys/forms/applications you create (e.g. HR surveys), the types of plans
   you purchase and your account transactional behavior to build a profile about
   you so as to help direct you and your organization to other relevant features
   and services we offer and to optimize user experience, for example by making
   recommendations to you or your organization.
   
   We may also use usage information such as levels and nature of activity in
   your account and number of responses you are receiving to
   personalize the features and services we highlight for you and your
   organization in our Sites, improve user experience and to make
   recommendations to you and your organization about our services through our
   sales and marketing efforts. 
   
    * Device and browser data.
   
   We use device data both to troubleshoot problems with our service and to make
   improvements to it. We also infer your geographic location based on your IP
   address.
   
   More details: We collect this to help us improve your service experience
   through a specific device/browser by optimizing how the website looks in a
   particular browser, how your screen brightness affects your experience and to
   ensure the service operates optimally and as it should on different devices
   and browsers.
   
    * Log data.
   
   We use log data for many different business purposes to include:
   
    * To monitor abuse and troubleshoot.
    * To create new services, features, content or make recommendations.
    * To track behavior at the aggregate/anonymous level to identify and
      understand trends in the various interactions with our services.
    * To fix bugs and troubleshoot product functionality.
    * To investigate security issues.
   
   More details: Your IP address is used to determine where an
   unknown/unauthorized access may have occurred in your account (abuse
   monitoring).
   
    * Referral information.
   
   We use referral information to track the success of our integrations and
   referral processes.
   
    * Third parties and integrations.
   
   We collect and use information from third parties and integration partners,
   where applicable to one of our services, to:
   
    * Ensure you can sign-up to our service from a third party integration like
      Facebook/LinkedIn/Microsoft/Google/SSO;
    * To personalize our services for you; and
    * Ensure you can use our service in conjunction with other services.
   
   See further information here on our API partners – for other SurveyMonkey
   services see below or on the website for that service.
   
    * Your Profile
   
    * We process other aspects of your account information (like the personal
      information you provide about your job, your job title, and your marketing
      preferences) as well as information obtained from public sources, for
      legitimate interests like providing you with a personalized experience and
      relevant and useful marketing information as well as to make other
      product, feature and service recommendations to you and your organization
      to optimize the use of the services we offer. If you are part of a
      SurveyMonkey Enterprise account, we also provide an opportunity for you to
      upload a photo so that your administrator(s) and colleagues can identify
      you. 
    * You can object to us using your information as described above but in some
      cases, our ability to fully and properly provide our services to you may
      be impacted if you do not want us to collect or use the above data.
      Furthermore, if you are a SurveyMonkey Enterprise account holder, your
      organization controls some of the data which you include in your profile
      and they can also edit or remove that information through the primary
      administrator(s) of that account. 
   
    * Service and Marketing uses.
   
    * Profiling. We combine information about you from third party sources with
      information we hold about you to create a user profile, which will help us
      to make our sales and marketing efforts more relevant to you and to
      personalize and improve your service experience.
   
   Machine learning.
   
   We use machine learning techniques on certain data in order to provide users
   with useful statistics and more relevant insights from the data they have
   collected using our services and to optimize our marketing campaigns and for
   fraud detection. For example, if you have used open text questions in a
   survey, our machine learning may provide you with useful insights into the
   trends in responses to that question in our Analyze survey tool.
   
   To manage our services we will also internally use your information and data,
   for the following limited purposes:
   
    * To enforce our agreements where applicable;
    * To prevent or address potentially unlawful activities; and
    * To screen for and prevent undesirable or abusive activity. For example, we
      have automated systems that screen content for phishing activities, spam,
      and fraud.
   
   Finally, if you use our survey tool, depending on the package you are on and
   the settings you have selected, your Respondents may reach the standard
   survey end page on completion of a survey. The end page is part of the
   SurveyMonkey website. We may include our own research surveys and polling on
   this end page. These surveys are optional for any Respondent to take or
   skip. 
   
    * De-identified Survey Data
   
   We also use survey questions and responses on an aggregated or deidentified
   basis as described in this Privacy Notice. We will never sell individual
   response data or identify/contact individual respondents except on your
   request or where required by law. Feature descriptions will identify where
   this feature is linked. See our “Respondent” section.
   
    * If you are part of a SurveyMonkey Enterprise plan, your plan’s
      administrator(s) can transfer your survey questions and responses to, or
      share them with, other members in your team, including your plan’s
      administrator(s) themselves.  Your plan’s administrator(s) can also delete
      your survey questions and responses.  Your plan’s administrator(s) may
      also have the ability to make changes to any aspects of your survey
      questions and analysis.  Please refer to your organization’s internal
      policies if you have questions about this. 
   
   Legal Obligation
   
    * To respond to legal requests or prevent fraud, we may need to use and
      disclose information or data we hold about you. If we receive a subpoena
      or other legal request, we may need to inspect the data we hold to
      determine how to respond. 

 * 3.2 Respondent
   
   Contract
   
    * Contact Information
   
   We only use contact information to respond to an inquiry which you, as a
   Respondent, submit to us. 
   
   Examples
   
   Our customer support team uses your email address to communicate with you if
   you have contacted us about a survey, form, application, or questionnaire you
   received, but we will not send marketing to you unless you have otherwise
   opted-in to marketing.
   
    * Legitimate Interest
   
   We process your personal information in the following categories of data for
   legitimate interests pursued by us, which are described in detail in this
   Privacy Notice. We have undertaken to ensure that we place clear limitations
   on each of these uses so that your privacy is respected and only the
   information necessary to achieve these legitimate aims is used. Our primary
   goal is to improve upon and make sure our services and messaging are relevant
   for all our users, while also ensuring that personal information of all users
   is respected and protected. 
   
    * Cookies (to include page tags).
   
   We collect information using cookies when you take a survey. These cookies
   are used to ensure that the full functionality of our survey service is
   operational, to ensure the survey operates appropriately and optimally. For
   more information please read our Cookies section below and our Respondent
   Cookies Notice. After completion of a survey, in most cases, you will be
   re-directed to our website and treated as a website visitor where other
   cookies may be used so you should read our Website Visitor section if this is
   of interest to you.
   
   Examples
   
   We use page tags to allow the email sender (for a survey or form for example)
   to measure the performance of email messaging and to learn how to improve
   email deliverability and open rates. We also use cookies to ensure a
   respondent can only take a survey once (where the Creator has set this
   function) and to track completion rates of surveys.
   
    * How you use our services.
   
   We use information about how you use our services to improve our services for
   you and all users.
   
   Examples
   
   We collect information about the types of questions you answer. This data
   will be aggregated and deidentified so we can examine patterns in terms of
   respondent preferences when submitting responses (see further below in
   Information for Survey Respondent section). We collect and use all this data
   for our legitimate interests like helping us improve the experience for
   respondents (so that questions are easier to answer), for training purposes
   and to understand industry trends in and to help improve the completion rates
   on surveys/forms.
   
   We will also use usage information such as the type of survey, form,
   questionnaire or application that you answered to personalize products we
   show you on completion of a survey when you are re-directed to our website
   and to make recommendations to our customers about usage of our services.
   
    * Device and browser data.
   
   We use device data both to troubleshoot problems with our service and to make
   improvements to it. We also may infer your geographic location based on your
   IP address.
   
   Other Examples
   
   We collect this to ensure that service experience works well across all
   possible devices and to infer geographic location to produce aggregated data
   around Respondent location trends. We also want to use this information to
   provide an additional data layer to Creators so that they can filter
   responses by e.g. inferred geographic location. Note however, that we do not
   collect precise GPS co-ordinate location. We just infer location from IP
   address. Finally we will use this information to compare and look at trends
   on how our service operates and how you interact with surveys, on different
   browsers and devices.
   
    * Log data.
   
   We use log data for many different business purposes including the following:
   
    * To monitor abuse and troubleshoot;
    * To create new services, features, content or make recommendations;
    * To track behavior at the aggregate/anonymous level to identify and
      understand trends in the various interactions with our services; and
    * To fix bugs and troubleshoot product functionality.
   
   Examples
   
   Your IP address is used to ensure that you do not complete the same survey,
   form, application or questionnaire twice if the creator has included settings
   to avoid this (ballot stuffing), for abuse monitoring purposes (so we can
   identify a Respondent who abused the survey taking experience in a manner
   contrary to our usage policies or to facilitate the Creator in complying with
   their own legal obligations). We also collect log data to collate aggregated
   data and metrics on activity at a non-identifying level and so that we can
   identify trends in survey taking over time.
   
    * Third parties and integrations.
   
   We will collect and use information from third parties and integration
   partners to facilitate Creators in sending
   surveys/forms/applications/questionnaires to you.
   
    * Machine learning.
   
   We will use machine learning techniques on response data, metadata (as
   described above) and cookie data, in order to provide Creators with useful
   and relevant insights from the data they have collected using our services,
   to build features, improve our services, for fraud detection and to develop
   aggregated data products. You can read more about this in relation to surveys
   below.
   
    * To manage our services we will also internally use your information and
      data, for the following limited purposes:
   
    * To enforce our agreements where applicable;
    * To prevent potentially illegal activities; and
    * To screen for and prevent undesirable or abusive activity. For example, we
      have automated systems that screen content for phishing activities, spam,
      and fraud.
   
   Aggregated use cases.
   
   In general survey responses are controlled and managed by the Creator (the
   person who sent or deployed that survey). But in limited instances
   SurveyMonkey may use data about Respondents in an aggregated, anonymous, or
   pseudonymous way. A Creator has some controls over how we use responses in
   their Account settings and may have turned off our ability to apply machine
   learning to responses where it is linked to a specific product feature in
   some cases.
   
   The data impacted by this section includes:
   
    * Survey type, question type and responses (at an aggregated and
      anonymized/pseudonymized level only)
    * Device data
    * Log data
   
   SurveyMonkey will use automated processes and machine learning, to analyze
   survey responses, which in turn helps us to:
   
    * Aggregate response data and activity:
   
   We will do this so that we can identify trends, build product features that
   optimize responses, make product recommendations and provide guidance on
   which products and services work best in different scenarios. For an example
   of this check out how SurveyMonkey Genius works here.
   
    * Extract and analyze usage patterns:
   
   By understanding Respondent interaction in different types of surveys we can:
   
    * improve our services and ease of use: for example, we might identify when
      respondents prefer multiple choice versus open text questions and make
      predictive response suggestions when certain question types are selected.
      We might also use this data to help improve analysis of responses,
    * undertake personalization for survey Creators and Respondents (for example
      by customizing the page on our website which a Respondent sees at the end
      of a survey - See more about Customizing Survey End Page here). If a
      Respondent does not want to be included in this personalization they can
      clear the cookies in their browser settings after taking a survey,
    * improve user experience (for example, by collecting and using device and
      browser information from Respondents to improve how our survey service
      operates on those devices and in those browsers), and
    * identify insightful data trends (which never identify any individuals).
   
   Legal Obligation
   
   To respond to legal requests or prevent fraud, we may need to disclose any
   information or data we hold about you. If we receive a subpoena or other
   legal request, we may need to inspect the data we hold to determine how to
   respond. 

 * 3.3 Visitor
   
   We process personal data about you where:
   
    * You have consented or;
    * We have a legitimate interest to:
      * improve the service experience; and
      * develop new products and service features.
   
   In each of the instances where we describe how we use your data in this
   Privacy Notice, we have identified which of these grounds for processing we
   are relying upon.
   
   Consent
   
   When you have consented, we collect and use the following information about
   you:
   
    * Contact Information.
   
   We use contact information to respond to your inquiries or send you
   information about our services, either where you have agreed to this at the
   point of providing your information or where you operate in a business which
   may be interested in our services and for as long as you do not opt-out.
   
   Examples
   
   We provide your email address to a member of our sales team who will contact
   you if you submitted an inquiry through one of the online forms on our site.
   You will also receive marketing communications from us if you have consented
   to this at the point where you provided your information or alternatively
   where your business may otherwise find the information about related services
   of interest. We will always provide you with the means to opt-out of this
   marketing at any time.
   
    * Cookies and similar technology.
   
   We or third party data and advertising platforms that we work with may use or
   combine multiple technologies, such as cookies, page tags, mobile identifiers
   and IP addresses to infer users’ common identities across different services
   and multiple devices such as tablets, browsers, and mobile phones. We may do
   so, for instance, to tailor ads to users, to enable us to determine the
   success of our advertising campaigns and to improve upon them. These third
   party data and advertising platforms may sometimes use data that we provide
   to them in order to improve their technologies and their ability to match
   common devices to users.
   
   Examples
   
   To personalize marketing campaigns run through third party advertisers and
   help SurveyMonkey measure online advertising success and to deliver ads for
   our services based on user preferences. See our Cookies section. If you do
   not want SurveyMonkey to use this information to serve you targeted ads about
   our services, you may indicate your preferences at https://www.aboutads.info,
   https://preferences-mgr.truste.com/ or, if you are located in the European
   Union, at https://www.youronlinechoices.eu/. You may continue to receive ads
   over the internet that are not based on information you provided to
   SurveyMonkey.
   
   Legitimate Interest
   
   We also carry out the following processing for legitimate business interests
   pursued by us. We have undertaken to ensure that we place clear limitations
   on each of these uses so that your privacy is respected and only the
   information necessary to achieve these legitimate aims is used. Our primary
   goal is to improve upon and make sure our services and messaging are relevant
   for all our users, while also ensuring that personal information of all users
   is respected and protected.
   
    * User Profiles.
   
   We combine information about you from third party sources with information we
   hold about you to create a user profile, which will help us to make our sales
   and marketing efforts more relevant to you and to personalize and improve our
   marketing/sales campaigns and website experience.
   
    * Machine learning.
   
   We use machine learning techniques on certain data in order to optimize our
   marketing campaigns.
   
    * Device data.
   
   We use device data both to troubleshoot problems with our service and to make
   improvements to it. We also infer your geographic location based on your IP
   address. Some examples relevant to you:
   
   Examples
   
   We collect device and browser information from you to troubleshoot website
   functionality issues and to fix bugs.
   
    * How you use our services.
   
   We use information about how you have interacted with our websites to improve
   our website services for you and all users. Some examples relevant to you:
   
   Examples
   
   We collect information about the webpages you have visited and your activity
   on our sites at an aggregate level. We collect this information so that we
   can track the most visited and most useful parts of our website to identify
   what are our most popular services.
   
    * Log data.
   
   We use log data for many different business purposes including the following:
   
    * To monitor abuse and troubleshoot;
    * To track your preferences and create new services, features, content or
      make recommendations personalized for you;
    * To track behavior at the aggregate/anonymous level to identify and
      understand trends in the various interactions with our services; and
    * To fix bugs and troubleshoot product functionality.
   
   Examples
   
   Your browser type to determine how we can present our website best within
   that browser environment.
   
    * Referral information.
   
   We use referral information to track the success of our integrations and
   referral processes.
   
   Examples
   
   If you clicked on an advertisement for one of our brands, presented by one of
   our partners on the web, which brought you to one of our websites, we will
   record this information to help us track the success of advertising campaigns
   
    * To manage our services, we will also internally use your information and
      data, for the following limited purposes:
   
    * To enforce our agreements where applicable;
    * To prevent potentially illegal activities; and
    * To screen for and prevent undesirable or abusive activity. For example, we
      have automated systems that screen content for phishing activities, spam,
      and fraud.
   
   Legal obligation.
   
   To respond to legal requests or prevent fraud, we may need to disclose any
   information or data we hold about you. If we receive a subpoena or other
   legal request, we may need to inspect the data we hold to determine how to
   respond.
   
   In some cases, as a former website visitor, we may not have any personal
   information about you (for example if you have not interacted with our site
   or have cleared your cookies).


4. HOW WE SHARE OR DISCLOSE PERSONAL DATA

Information you share

Many of our services let you share information with others. Remember that when
you share information publicly, it can be indexable by search engines. Our
services provide you with different options on sharing and deleting your content
but we cannot delete content from search engines so you need to be careful about
information you make public.

Information we share

We do not share your information or data with third parties outside SurveyMonkey
except in the following limited circumstances:

 * If you are a Creator that is part of a SurveyMonkey team plan or SurveyMonkey
   Enterprise plan, your account information and data will be shared with the
   primary administrator(s) and your survey data may also be visible to other
   members in your team with whom you share your surveys or with whom you
   collaborate. Your administrator(s) will be able to view your account data,
   change your passwords, suspend, transfer or terminate your account or
   restrict your settings. Please refer to your organization’s internal policies
   if you have questions about this.
 * If your organization has purchased a SurveyMonkey Enterprise account and you
   are using an email address on a domain owned by your employer or organization
   linked to your individual account, you may be asked to migrate to the
   SurveyMonkey Enterprise Account and your email address, name and account data
   will subsequently be visible to the primary administrator(s) for that account
   once you have been migrated. You may be notified in advance of this migration
   and given an opportunity to change the email address linked to your account
   if you are not using your account for business purposes.
 * To help us provide certain aspects of our services we use our affiliates and
   trusted key partners – in particular, we engage third parties to:
   * facilitate our collectors for sending surveys by email or text to
     Respondents. For email delivery, we use SparkPost and for text/SMS services
     we use Twilio. We share the relevant contact information for respondents
     (email address or phone number as applicable) with these third parties.
   * facilitate customers in making payments.
   * to detect fraud (to include, for example, performing identify checks or
     verify malicious IPs).
   * deliver and help us track our marketing and advertising content.
   * help us track website conversion success metrics.
   * manage our sales and customer support services to you, including for
     resolving any disputes.

We enter into confidentiality and data processing terms with partners to ensure
they comply with high levels of confidentiality and best practices in privacy
and security standards and we regularly review these standards and practices.
You can find more information in our Subprocessor Statement.


5. DATA RETENTION

If you are a Creator, we generally do not delete the data in your account as
long as your account is active – you are responsible for and control the time
periods for which you retain this data. You can read about this here for account
use. Here are some exceptions: 

 * If you are a SurveyMonkey Basic (free) user on our platforms and you have not
   engaged with the service actively for some time, we reserve the right to
   delete your account and data in accordance with our data retention policy. 

 * If you have exceeded your response limit as a SurveyMonkey Basic (free)
   account holder, we will delete the overages if you do not upgrade within a
   fixed timeframe. 

We also encourage Creators to actively review their data retention practices in
their account and take care to retain data only as long as is strictly
necessary. 

We also describe the expiry periods for cookies on our websites in our Cookies
Notice. 


6. PERSONALIZED MARKETING AND COOKIES

We and our partners use cookies and similar technologies on our websites. For
more information see our Cookies Notice. For information about cookies used in
our surveys please see Cookies used on Survey Pages. If you are a customer of
SurveyMonkey and separately use cookies or similar technologies in conjunction
with any of our products and services, then you yourself will be responsible for
complying with any laws related to the use of those technologies and this
Privacy Notice is not applicable to that use by you.

You can also choose to remove or disable cookies via your browser settings and,
depending on your geographic location you can withdraw consent to non-essential
cookies using the in-product cookie preferences tool.

You can opt-out from direct marketing in your account and we provide opt-out
options in all direct marketing emails. Finally, if you do not wish to see
personalized marketing content on the web related to our service you can clear
the cookies in your browser settings. See our Help Center article on how to do
this here. 


7. SECURITY

We have a security statement related to our self-serve businesses (Momentive,
SurveyMonkey and Wufoo) available to view here. For information about security
related to our other business lines you can speak to a sales representative by
completing the form here.


8. MINORS

Our services are not intended for and may not be used by minors. “Minors” are
individuals under the age of 16 (or under a higher age as provided in certain
countries or territories). SurveyMonkey does not knowingly collect personal data
from Minors or allow them to register. If it comes to our attention that we have
collected personal data from a Minor, we may delete this information without
notice. If you have reason to believe that this has occurred, please contact
customer support.


9. DATA TRANSFERS

Your information and data may be processed in and transferred or disclosed in
the United States and countries in which our affiliates are located and in which
our service providers are located or have servers. You can view a list of these
locations in our EU Data Transfer Statement. We ensure that the recipient of
your Personal Data offers an adequate level of protection, for instance by
entering into the appropriate back-to-back agreements with standard contractual
clauses or other transfer mechanisms as approved by the European Commission or
relevant data protection authority.

We have also provided a help article which answers some additional questions
about data transfers to the US.

EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and
the Swiss-U.S. DPF Principles.

SurveyMonkey Inc. has self-certified its compliance under the EU-U.S. Data
Privacy Framework, and will certify to the UK Extension and the Swiss-U.S. DPF
Principles once approved. SurveyMonkey is committed to subjecting all personal
information received from the European Union (EU) member countries, the United
Kingdom, and Switzerland to the Framework’s applicable Principles. To learn more
about the DPF, see https://www.dataprivacyframework.gov/s.

SurveyMonkey also complies with the onward transfer liability provisions of the
DPF.

When SurveyMonkey receives personal information under the DPF and then transfers
it to a third-party service provider acting as agent on SurveyMonkey's behalf,
SurveyMonkey has certain liability under the DPF if both (i) the agent processes
the information in a manner inconsistent with the DPF and (ii) SurveyMonkey is
responsible for the event giving rise to the damage. In certain situations,
SurveyMonkey may be required to disclose personal data in response to lawful
requests by public authorities, including to meet national security or law
enforcement requirements.

With respect to personal data received or transferred pursuant to the DPF,
SurveyMonkey is subject to the investigatory and enforcement powers of the U.S.
Federal Trade Commission. Please contact SurveyMonkey as described in Section 11
below if you have any concerns or complaints of any nature. If you have an
unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider, (free of charge) at https://www.jamsadr.com/dpf-dispute-resolution.

Under certain conditions, more fully described on the DPF website
https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf,
you may invoke binding arbitration when other dispute resolution procedures have
been exhausted.


10. WHO IS MY DATA CONTROLLER?

If you have provided survey responses, filled out a form, submitted an
application, or provided website feedback to a Creator using SurveyMonkey
services, that Creator is the controller of your data, and SurveyMonkey is the
processor of that data. 

For SurveyMonkey Enterprise account holders, your organization’s primary
administrator controls some basic account level information which you input when
setting up your account like name, email address and profile photo.  

If you have provided survey responses, filled out a form, submitted an
application, or provided website feedback directly to SurveyMonkey, then
SurveyMonkey is the controller and our use of that data is described in our
SurveyMonkey Research Privacy Notice. 

SurveyMonkey can be a data controller of data about Respondents only in the very
limited ways described in the section here called “How we use the information we
collect - Respondent”. To the extent that is the case we have identified the
correct controller below. 

SurveyMonkey is a controller for the account-level data provided by its Creators
and panelists from Contribute and Rewards.  


11. YOUR RIGHTS

You may wish to exercise a right to obtain information about yourself or to
correct, update or delete that information. For more information about these
rights you can read about it here. Some of these rights may be subject to some
exceptions or limitations in local law. Please note your rights and choices vary
depending upon your location. We will take reasonable steps to verify your
identity and we will respond to your request to exercise these rights within a
reasonable time (and in all cases within 30 days of receiving a request) subject
to the below for specific categories of person.

Apply Applicants

For SurveyMonkey Apply users please see information on how to exercise your
rights here.

 * Creator
   
   Where you hold an account with any SurveyMonkey service, you are entitled to
   a copy of all personal data which we hold in relation to you. You also may be
   entitled to request that we restrict how we use your data or object to some
   aspect of our treatment of your data. You can access a lot of your data in
   your own account when you log in. If you want to exercise your rights, please
   contact us here.
   
   Depending on your plan type, SurveyMonkey also enables you to export your own
   response data from our system in a variety of formats so that you can back it
   up or use it with other applications. Alternatively, for assistance in
   exporting you can contact us.

 * Respondent
   
   Where you have responded to a survey, form, questionnaire or application sent
   to you by a Creator using a SurveyMonkey service, you will need to reach out
   directly to that individual or organization to discuss managing, deleting,
   accessing, restricting access to or otherwise withdrawing consent for use of
   the information which you provided to them in your responses. SurveyMonkey
   does not control your response data and, accordingly, is not in a position to
   directly handle these requests in relation to that data. If you are having
   difficulties finding this Creator or if you have any other questions after
   reading this Privacy Notice, you can contact us through our support team and
   we will try our best to help you.

 * Panelist
   
   If you have created a Rewards or Contribute account with us, you can request
   a copy of your Personal Data, delete your Personal Data, or correct it. 

 * Visitor
   
   Where you have visited our website and you want to exercise any of the above
   rights please contact our support team here. Alternatively, if your request
   is for the right to be forgotten as it relates only to our use of cookies you
   can achieve this by clearing the cookies in your browser settings. See our
   Help Center article describing how to do this here.

 * Third Party Agents
   
   If you are a third party organization acting on behalf of a data subject (or
   class of data subjects) to exercise data subject rights, we do work with you.
   In this case:
   
    * We ask you to follow our process outlined in this Privacy Notice for
      security reasons so that we can independently verify the Creator (if it is
      a Creator) making any requests to exercise their rights.
    * Where applicable, we directly interact with a Creator’s registered email
      address, because we authenticate users with username and unique password
      and not with other identifying information (e.g. photo ID or similar).
   
   Please do not share other forms of personal identification for data subjects
   with us when submitting requests.

Other rights and choices

 * For rights and choices specific to US consumers, please refer to our Region
   Specific Privacy Notice. Please note we will take reasonable steps to verify
   your identity and the authenticity of your request as described in that
   Notice.

Except as explicitly provided herein, please use the following contact
information for privacy inquiries

SurveyMonkey Inc.
1 Curiosity Way
San Mateo, California 94403
United States
Or contact us here.

SurveyMonkey Europe UC
2 Shelbourne Buildings,
Second Floor,
Shelbourne Rd
Ballsbridge,
Dublin 4,
Ireland
Or contact us here.

Data Protection Officer: SurveyMonkey's Data Protection Officer is registered
with the Irish Data Protection Commission.  Contact our DPO at
dpo@surveymonkey.com.
Note that our contact form is the best way to make a rights request with us.

Complaints

If you are a resident in the European Union and you are dissatisfied with how we
have managed a complaint you have submitted to us, you are entitled to contact
your local data protection supervisory authority. As SurveyMonkey Europe UC
operates its business in Ireland, it operates under the remit of the Irish
Office of the Data Protection Commissioner (see: IDPC Website).


12. CHANGES TO OUR PRIVACY NOTICE

We can make changes to the Privacy Basics and this Privacy Notice from time to
time. We will identify the changes we have made on this page. In circumstances
where a change will materially change the way in which we collect or use your
personal information or data, we will send a notice of this change to all of our
account holders. 


13. INFORMATION SPECIFIC TO OTHER SERVICES

ALTHOUGH THIS NOTICE APPLIES TO ALL OUR SERVICES, IF YOU ARE USING THE BELOW
SERVICES PLEASE CLICK ON THE RELEVANT LINK TO BRING YOU DIRECTLY TO SERVICE
SPECIFIC INFORMATION:

TECHVALIDATE

SURVEYMONKEY APPLY

WUFOO

GETFEEDBACK DIGITAL

GETFEEDBACK DIRECT

SURVEYMONKEY AUDIENCE - CONTRIBUTE / REWARDS (IN-HOUSE PANEL)

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