Submitted URL: https://helpdesk.mcra.com.br/
Effective URL: https://helpdesk.mcra.com.br/support/home
Submission: On December 19 via automatic, source certstream-suspicious — Scanned from DE

Summary

This website contacted 8 IPs in 2 countries across 6 domains to perform 22 HTTP transactions. The main IP is 44.194.41.231, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is helpdesk.mcra.com.br.
TLS certificate: Issued by R3 on December 19th 2023. Valid for: 3 months.
This is the only time helpdesk.mcra.com.br was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 11 44.194.41.231 14618 (AMAZON-AES)
1 2a00:1450:400... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
2 52.217.134.216 16509 (AMAZON-02)
1 99.84.146.97 16509 (AMAZON-02)
2 18.66.112.93 16509 (AMAZON-02)
1 13.32.27.5 16509 (AMAZON-02)
2 52.20.13.27 14618 (AMAZON-AES)
22 8
Apex Domain
Subdomains
Transfer
11 mcra.com.br
helpdesk.mcra.com.br
1 MB
3 heapanalytics.com
cdn.heapanalytics.com — Cisco Umbrella Rank: 878
heapanalytics.com — Cisco Umbrella Rank: 784
37 KB
3 freshdev.io
static.freshdev.io — Cisco Umbrella Rank: 32340
cdn.freshdev.io — Cisco Umbrella Rank: 46348
25 KB
3 gstatic.com
fonts.gstatic.com
44 KB
2 amazonaws.com
s3.amazonaws.com
5 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 29
1 KB
22 6
Domain Requested by
11 helpdesk.mcra.com.br 1 redirects helpdesk.mcra.com.br
3 fonts.gstatic.com fonts.googleapis.com
2 heapanalytics.com
2 cdn.freshdev.io static.freshdev.io
cdn.freshdev.io
2 s3.amazonaws.com helpdesk.mcra.com.br
1 cdn.heapanalytics.com cdn.freshdev.io
1 static.freshdev.io helpdesk.mcra.com.br
1 fonts.googleapis.com helpdesk.mcra.com.br
22 8

This site contains links to these domains. Also see Links.

Domain
www.freshworks.com
Subject Issuer Validity Valid
helpdesk.mcra.com.br
R3
2023-12-19 -
2024-03-18
3 months crt.sh
upload.video.google.com
GTS CA 1C3
2023-11-20 -
2024-02-12
3 months crt.sh
*.gstatic.com
GTS CA 1C3
2023-11-20 -
2024-02-12
3 months crt.sh
s3.amazonaws.com
Amazon RSA 2048 M01
2023-10-10 -
2024-07-10
9 months crt.sh
*.freshdev.io
Amazon RSA 2048 M01
2023-08-14 -
2024-09-11
a year crt.sh
cdn.heapanalytics.com
Amazon RSA 2048 M01
2023-06-29 -
2024-07-27
a year crt.sh
heapanalytics.com
Amazon RSA 2048 M02
2023-11-09 -
2024-12-08
a year crt.sh

This page contains 2 frames:

Primary Page: https://helpdesk.mcra.com.br/support/home
Frame ID: A9B2B79866D98B1D7D3D34BE804FA6F5
Requests: 18 HTTP requests in this frame

Frame: https://cdn.freshdev.io/assets/heap_receiver.html
Frame ID: B8C0A5B039C0AC37CF40B2D42960BA26
Requests: 4 HTTP requests in this frame

Screenshot

Page Title

Suporte : mcra.com.br

Page URL History Show full URLs

  1. https://helpdesk.mcra.com.br/ HTTP 302
    https://helpdesk.mcra.com.br/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <[^>]+class=\"[^\"]+\ssvelte-[\w]*\"

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Overall confidence: 100%
Detected patterns
  • heap-\d+\.js

Page Statistics

22
Requests

100 %
HTTPS

25 %
IPv6

6
Domains

8
Subdomains

8
IPs

2
Countries

1479 kB
Transfer

2589 kB
Size

4
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://helpdesk.mcra.com.br/ HTTP 302
    https://helpdesk.mcra.com.br/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

22 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request home
helpdesk.mcra.com.br/support/
Redirect Chain
  • https://helpdesk.mcra.com.br/
  • https://helpdesk.mcra.com.br/support/home
19 KB
7 KB
Document
General
Full URL
https://helpdesk.mcra.com.br/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.194.41.231 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-44-194-41-231.compute-1.amazonaws.com
Software
fwe /
Resource Hash
1947b41f294d4ea2d2acf72f7a771d88a06fbeaaf18e6cb44046674e18e1dd74
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.109 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Tue, 19 Dec 2023 23:54:32 GMT
etag
W/"fbd68ddc3917897ec0050b3c750d290f"
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
54
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 199
x-ratelimit-reset
191223235532
x-ratelimit-total
200
x-ratelimit-used-currentrequest
1
x-request-id
50e03e23-ea55-430d-a03c-6d06bfba5fcc
x-trace-id
00-4b5f5625cf6959e36d2465058da9b28c-bfcb765f2a73eead-00
x-xss-protection
1; mode=block

Redirect headers

cache-control
no-cache, no-store, max-age=0, must-revalidate
content-security-policy
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content-type
text/html; charset=utf-8
date
Tue, 19 Dec 2023 23:54:32 GMT
expires
Fri, 01 Jan 1990 00:00:00 GMT
location
https://helpdesk.mcra.com.br/support/home
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
pragma
no-cache
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
302 Found
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
47
x-frame-options
SAMEORIGIN
x-fw-ratelimiting-managed
false
x-request-id
c782a4a1-7481-41e3-8515-011f259f827c
x-trace-id
00-57c7e55c47a843d7255b6d90034a1a5e-cda9357a54851ac9-00
x-xss-protection
1; mode=block
theme.css
helpdesk.mcra.com.br/assets/cdn/portal/styles/
1 MB
117 KB
Stylesheet
General
Full URL
https://helpdesk.mcra.com.br/assets/cdn/portal/styles/theme.css
Requested by
Host: helpdesk.mcra.com.br
URL: https://helpdesk.mcra.com.br/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.194.41.231 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-44-194-41-231.compute-1.amazonaws.com
Software
fwe /
Resource Hash
953e5072c84e454782a58c962f897e5ff572cb6c7f9a3e8237411cbbfe450c5a
Security Headers
Name Value
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X-Content-Type-Options nosniff
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://helpdesk.mcra.com.br/support/home
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.109 Safari/537.36

Response headers

date
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content-security-policy
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Response headers

date
Tue, 19 Dec 2023 23:54:32 GMT
content-security-policy
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nosniff
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vary
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content-type
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x-fw-ratelimiting-managed
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cache-control
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helpdesk.mcra.com.br/assets/cdn/portal/images/
15 KB
19 KB
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General
Full URL
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Requested by
Host: helpdesk.mcra.com.br
URL: https://helpdesk.mcra.com.br/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.194.41.231 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-44-194-41-231.compute-1.amazonaws.com
Software
fwe /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
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Response headers

date
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content-security-policy
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date
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Request headers

accept-language
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Response headers

date
Tue, 19 Dec 2023 23:54:33 GMT
content-security-policy
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nosniff
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status
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28
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3873
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1; mode=block
x-request-id
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x-trace-id
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server
fwe
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vary
Accept-Encoding
report-to
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content-type
application/javascript
x-fw-ratelimiting-managed
false
cache-control
public, must-revalidate
marketplace.js
helpdesk.mcra.com.br/assets/cdn/portal/scripts/
124 KB
128 KB
Script
General
Full URL
https://helpdesk.mcra.com.br/assets/cdn/portal/scripts/marketplace.js
Requested by
Host: helpdesk.mcra.com.br
URL: https://helpdesk.mcra.com.br/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.194.41.231 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-44-194-41-231.compute-1.amazonaws.com
Software
fwe /
Resource Hash
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X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://helpdesk.mcra.com.br/support/home
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.109 Safari/537.36

Response headers

date
Tue, 19 Dec 2023 23:54:33 GMT
content-security-policy
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date
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x-powered-by
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etag
W/"1c867-4sEhUMqOlQ0x7wcatiTMNnL5dHg"
vary
Accept-Encoding
x-cache
Hit from cloudfront
content-type
application/javascript; charset=utf-8
cache-control
public, max-age=120
alt-svc
h3=":443"; ma=86400
x-amz-cf-id
O4rodEgautn6FLfBJ_ipzlvH-UGucT1m6Ld2EISxh2XyNTxqDuqTBg==
add_user_properties_v3
heapanalytics.com/api/ Frame B8C0
37 B
261 B
Image
General
Full URL
https://heapanalytics.com/api/add_user_properties_v3?a=1649052351&u=6449926603002634&v=5868066085147492&s=2928278682534122&b=web&tv=4.0&_product=freshdesk&_page=portal_home&_accountDomain=https%3A%2F%2Fhelpdesk.mcra.com.br&st=1703030073634
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.20.13.27 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-52-20-13-27.compute-1.amazonaws.com
Software
nginx /
Resource Hash
bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.109 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 19 Dec 2023 23:54:33 GMT
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
etag
W/"25-4iFqfptz9csCeTUceM5hwzR1zqc"
content-type
image/gif
cache-control
private, no-cache, no-cache=Set-Cookie, proxy-revalidate
content-length
37
h
heapanalytics.com/ Frame B8C0
37 B
260 B
Image
General
Full URL
https://heapanalytics.com/h?a=1649052351&u=6449926603002634&v=5868066085147492&s=2928278682534122&b=web&tv=4.0&z=0&h=%2Fassets%2Fheap_receiver.html&d=cdn.freshdev.io&t=Marketplace%20Heap&r=https%3A%2F%2Fhelpdesk.mcra.com.br%2F&ts=1703030073633&st=1703030073634
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.20.13.27 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-52-20-13-27.compute-1.amazonaws.com
Software
nginx /
Resource Hash
bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.109 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 19 Dec 2023 23:54:33 GMT
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
etag
W/"25-4iFqfptz9csCeTUceM5hwzR1zqc"
content-type
image/gif
cache-control
private, no-cache, no-cache=Set-Cookie, proxy-revalidate
content-length
37
aSOS4aSkZuG4SKLPAIOX7SqOtMXmVb1fIA.png
s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/153002314848/logo/
2 KB
2 KB
Image
General
Full URL
https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/153002314848/logo/aSOS4aSkZuG4SKLPAIOX7SqOtMXmVb1fIA.png
Requested by
Host: helpdesk.mcra.com.br
URL: https://helpdesk.mcra.com.br/assets/cdn/portal/scripts/bottom.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.217.134.216 Ashburn, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
s3-1.amazonaws.com
Software
AmazonS3 /
Resource Hash
a99f31f4dbe559c809eaaae9af6ab0b9743575b16957c6110f6bca48aecb20e8

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://helpdesk.mcra.com.br/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.109 Safari/537.36

Response headers

Date
Tue, 19 Dec 2023 23:54:34 GMT
x-amz-version-id
Y2rHBurBUHAK7Ncdy3UP7t9hwNW0cP3R
Last-Modified
Tue, 19 Dec 2023 23:54:14 GMT
Server
AmazonS3
x-amz-request-id
MGHYB304S24Y4D0V
ETag
"fd59cad9f4a949d90851a32cfc96f812"
x-amz-server-side-encryption
AES256
Content-Type
image/png
x-amz-replication-status
COMPLETED
Accept-Ranges
bytes
Content-Length
1956
x-amz-id-2
8JmrNeM/rtdNkpqFo6uOANFqWuRXld7nWjkqbxnrdrsmB2fG8OxxL8nmovbZHrgKU+8wJBRir3I=

Verdicts & Comments Add Verdict or Comment

18 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| documentPictureInPicture object| webpackJsonp object| regeneratorRuntime object| I18n object| EventManager object| store function| jQuery object| jQBrowser number| uidEvent object| lazySizes object| dateFns object| fdeskPortal function| LiveStamp string| csrfToken object| marketplaceInstance function| MarketplaceManager function| MarketplaceHeap

4 Cookies

Domain/Path Name / Value
helpdesk.mcra.com.br/ Name: _x_w
Value: 45_1
helpdesk.mcra.com.br/ Name: _x_m
Value: x_c
.freshdev.io/ Name: _hp2_id.1649052351
Value: %7B%22userId%22%3A%226449926603002634%22%2C%22pageviewId%22%3A%225868066085147492%22%2C%22sessionId%22%3A%222928278682534122%22%2C%22identity%22%3Anull%2C%22trackerVersion%22%3A%224.0%22%7D
.freshdev.io/ Name: _hp2_ses_props.1649052351
Value: %7B%22r%22%3A%22https%3A%2F%2Fhelpdesk.mcra.com.br%2F%22%2C%22ts%22%3A1703030073633%2C%22d%22%3A%22cdn.freshdev.io%22%2C%22h%22%3A%22%2Fassets%2Fheap_receiver.html%22%7D

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

cdn.freshdev.io
cdn.heapanalytics.com
fonts.googleapis.com
fonts.gstatic.com
heapanalytics.com
helpdesk.mcra.com.br
s3.amazonaws.com
static.freshdev.io
13.32.27.5
18.66.112.93
2a00:1450:4001:813::2003
2a00:1450:4001:82a::200a
44.194.41.231
52.20.13.27
52.217.134.216
99.84.146.97
0774bb03bd2dff7facab0280e32a9e15ab9afa79bac829ff71ae64ea352a3490
0caab8f3d3fd2dd824d942e5bf4f1729693e396444a1d8de43ed362c716de129
0d0a6262c545e8bbc895116e5afb22579c468d7abb77e378f377d6fed57c1dce
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1f8891501a8427ddd740159bef26dfeb1ea4c3589ab4561d30b56924fb17d4a0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bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
c9556946153ff9272046871bd9303a00fed5ee409d9f43f9447de610a97eb816
ca57b79a870bbf54700730858603a70d79743779c1b059922ec401bfddc5adc9
ef53b5f6272ebabfc0a48c745ed6d76daf0ea66da55dc4d17f14a9527f21b81d
faa475db21efc7bff828cad8068e9f69235bf85ee24af08ed847bb5910374ec1
ff88855ad7481d420d2628b0c82514eede3898696f6570a42085e21b2275fc20