community.freshworks.com Open in urlscan Pro
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URL:
https://community.freshworks.com/?referral_url=ace-2
Submission: On May 20 via api (May 20th 2022, 11:43:20 pm UTC) from US — Scanned from DE

Form analysis
4 forms found in the DOM

GET /search/index

<form method="get" action="/search/index">
  <div class="searchbox searchbox--large qa-search-area">
    <div class="searchbox__input algolia-search--forum qa-menu-search-input">
      <div class="search-and-filter-wrapper"><span>
          <div class="algolia-search-container" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-1-label">
            <div class="algolia-search-container--empty-input">
              <div class="search-box"><input aria-label="Search" type="search" placeholder="Hit magic in every search" autocomplete="off" autocorrect="off" autocapitalize="off" class="search-box__input" aria-autocomplete="list"
                  aria-labelledby="downshift-1-label" id="downshift-1-input"><button type="submit" aria-label="Enter" class="search-box__submit"><svg aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24"
                    xmlns="http://www.w3.org/2000/svg">
                    <path
                      d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
                      fill="currentColor"></path>
                  </svg></button><button type="reset" aria-label="Clear search" class="search-box__reset" style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
                    <path
                      d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
                      fill="currentColor"></path>
                  </svg></button></div>
            </div>
          </div>
        </span></div>
    </div>
  </div>
</form>

Name: register — POST /member/register

<form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate">
  <div class="js-notification ">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label required" for="register_user_username"> Username * </label>
    </div>
    <div class="second">
      <input type="text" id="register_user_username" name="register[user][username]" required="required" placeholder="This is the name people will know you by in the community">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label required" for="register_user_email"> Business Email * </label>
    </div>
    <div class="second">
      <input type="email" id="register_user_email" name="register[user][email]" required="required" placeholder="Add in your work email address">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_8"> Name <div data-view="Tooltip"
          class="tooltip tooltip--day text--normal">
          <span class="text--meta tooltip-trigger js-tooltip-trigger" aria-haspopup="true">(Private)</span>
          <div class="tooltip__content tooltip__content--profile js-tooltip-content"><i class="arrow"></i> Only you and moderators can see this information </div>
        </div> * </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_8" name="register[customfield][8]" data-minchar="3" data-maxchar="1000" placeholder="Type in your full name"
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_5"> Company <div data-view="Tooltip"
          class="tooltip tooltip--day text--normal">
          <span class="text--meta tooltip-trigger js-tooltip-trigger" aria-haspopup="true">(Private)</span>
          <div class="tooltip__content tooltip__content--profile js-tooltip-content"><i class="arrow"></i> Only you and moderators can see this information </div>
        </div> * </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_5" name="register[customfield][5]" data-minchar="3" data-maxchar="1000" placeholder="Add your current organization"
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label" for="register_customfield_11"> Designation * </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_11" name="register[customfield][11]" data-minchar="" data-maxchar="1000" placeholder="Add your current role in the organization"
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_10"> Relationship with Freshworks <div
          data-view="Tooltip" class="tooltip tooltip--day text--normal">
          <span class="text--meta tooltip-trigger js-tooltip-trigger" aria-haspopup="true">(Private)</span>
          <div class="tooltip__content tooltip__content--profile js-tooltip-content"><i class="arrow"></i> Only you and moderators can see this information </div>
        </div> * </label>
    </div>
    <div class="second">
      <select id="register_customfield_10" name="register[customfield][10]" class="userProfileFieldSelect">
        <option value="">--</option>
        <option value="customer">Existing Customer</option>
        <option value="new_to_freshworks">New to Freshworks</option>
        <option value="partner">Freshworks Partner</option>
        <option value="freshworks_employee">Freshworks Employee</option>
      </select>
    </div>
  </div>
  <div class="form__row" style="display: none;">
    <div class="first">
      <label data-required="" class="label" for="register_customfield_12"> Referral URL </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_12" name="register[customfield][12]" data-minchar="" data-maxchar="1000" placeholder="referral_url"
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label"> Region * </label>
    </div>
    <div class="second">
      <div id="register_customfield_14"><input type="radio" id="register_customfield_14_0" name="register[customfield][14]" value="asia_pacific"> <label for="register_customfield_14_0"> APAC </label><input type="radio" id="register_customfield_14_1"
          name="register[customfield][14]" value="australia_&amp;_new_zealand"> <label for="register_customfield_14_1"> Australia &amp; New Zealand </label><input type="radio" id="register_customfield_14_2" name="register[customfield][14]"
          value="india"> <label for="register_customfield_14_2"> India </label><input type="radio" id="register_customfield_14_3" name="register[customfield][14]" value="europe"> <label for="register_customfield_14_3"> Europe </label><input
          type="radio" id="register_customfield_14_4" name="register[customfield][14]" value="latin_america_&amp;_the_carribeans"> <label for="register_customfield_14_4"> Latin America &amp; the Caribbean </label><input type="radio"
          id="register_customfield_14_5" name="register[customfield][14]" value="middle_east_&amp;_africa"> <label for="register_customfield_14_5"> Middle East &amp; Africa </label><input type="radio" id="register_customfield_14_6"
          name="register[customfield][14]" value="north_america"> <label for="register_customfield_14_6"> North America </label></div>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label" for="register_customfield_4"> Country * </label>
    </div>
    <div class="second">
      <input type="text" id="register_customfield_4" name="register[customfield][4]" data-minchar="" data-maxchar="1000" placeholder="Add to meet your fellow community members!"
        data-labels="{&quot;single&quot;:&quot;{n} character left&quot;,&quot;plural&quot;:&quot;{n} characters left&quot;}">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label data-required="1" class="label required" for="register_user_password"> Password * </label>
    </div>
    <div class="second">
      <input type="password" id="register_user_password" name="register[user][password]" required="required" placeholder="Create password">
    </div>
  </div>
  <div class="form__row">
    <div class="first choices--stacked fancyselect">
      <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1">
      <label for="register_terms" class="required register-terms-checkbox"> I accept the <a href="/site/terms" target="_blank" class="terms">
          terms &amp; conditions
        </a>
      </label>
    </div>
  </div>
  <div class="email_repeat" style="display: none;">
    <div class="form__row">
      <div class="first">
        <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label>
      </div>
      <div class="second">
        <input type="text" id="register_email_repeat" name="register[email_repeat]">
      </div>
    </div>
  </div>
  <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width">SIGN UP</button>
  <input type="hidden" id="register_is_invite" name="register[is_invite]">
  <input type="hidden" id="register__token" name="register[_token]" value="bp5yLGFOkbZKDa8PwCGb9QXN_jrv9k9bdwsdleFiWCE">
</form>

Name: login — POST /member/login

<form name="login" method="post" action="/member/login" class="form js-ajax-form--login">
  <div class="js-notification">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="login_usernameOrEmail"> Username or Email </label>
    </div>
    <div class="second">
      <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <a href="#" class="js-open-modal forgot-password-trigger" data-modal="forgot" tabindex="-1">Forgot password?</a><label class="label required forgot-password-label" for="login_password"> Password </label>
    </div>
    <div class="second">
      <input type="password" id="login_password" name="login[password]" required="required">
    </div>
  </div>
  <div class="form__row">
    <div class="first choices--stacked fancyselect">
      <input type="checkbox" id="login_remember" name="login[remember]" value="1">
    </div>
  </div>
  <button type="submit" id="login_submit" name="login[submit]" class="btn btn--cta btn--full-width"> Log in <div class="loader"></div></button>
  <div class="box__pad box--note box--blend">
  </div>
  <input type="hidden" id="login__token" name="login[_token]" value="DHegwL7H0kngLTnjQQu-Y6iC2Po5CXBZNcjVHEDunqM">
</form>

Name: forgotPassword — POST /member/forgotPassword

<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__831954371">
  <div class="js-notification">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="forgotPassword_username"> Username or e-mail </label>
    </div>
    <div class="second">
      <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
    </div>
  </div>
  <div class="form-row first">
    <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send <div class="loader"></div></button>
    <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a>
  </div>
  <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="Ktg4FHI3Ptkzmfhi7U7EbXvqdXMdD3KFmnwD-Spky0g">
</form>

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TAKE A MOMENT TO INTRODUCE YOURSELF!

Hello there, Welcome to the Freshworks Community, a great place to learn and
share everything you know. Please introduce yourselves and say hello to your
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Peruse through the community's recent feed or become an expert by answering a
question.

* Recent Feed
* Help Others

je.aagApprentice
asked in Freshservice

BEST PRACTICE FOR SETTING UP ASSETS ACROSS MULTIPLE LOCATIONS

I see there’s no way to have custom fields for Locations, so what’s the best
practice for showing what systems are running at different locations. E.g. 100
sites run SystemA, 50 sites run SystemB, 50 sites run SystemC. We have 2000
users across all these sites. So, if I build all 200 sites as locations, do I
have to build 100 of the same exact software asset in the Inventory object and
then assign all 100 to an individual site? That feels extremely inefficient so
I have to be missing something somewhere. There has to be a way to build a
single asset, assign it to multiple locations, and then assign users to those
locations (Right?? Someone please say “yes!”).

00
J

53 minutes ago
S

SmartPApprentice
asked in Freshservice

ASSET LOCATION FROM USED BY LOCATION

I appreciate that a lot of assets have a fixed location; however as a company
primarily using laptops, we’d like a way to auto assign the location of the
laptop based on the Used By users location. We can easily identify the what is
a laptop as far as workflow is concerned but cant come up with the webhook that
would read the users location_id and put it in the asset’s location_id. Any
ideas appreciated. Many thanks in advance

01
J

1 hour ago
rashmi.nagCommunity Manager
published in Freshservice

COMMUNITY SPOTLIGHT: AMA WITH FRESHSERVICE CUSTOMERS NICOLA AND PETER, PROFELASK
ME ANYTHING

Hello people! 🙋🏽 How’s everyone doing? 😊 Our community here is built
primarily of our customers and we enjoy having them take-over the community to
share their stories, insights and journey with all of us. We have an exciting
AMA session coming up just for you from our Freshservice customers. This time,
the spotlight is going to be on Nicola Beysen @nbeysen ( Infrastructure
Coordinator) and Peter Proost @pproost ( Software Coordinator ) from Profel.
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machines in the factories operate reliably at all times. A sma

2182

6 hours ago
rashmi.nagCommunity Manager
published in Freshservice

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6 hours ago
joellanzApprentice
asked in Freshservice

ONBOARDING WORKFLOW

I use the requester e-mail as a variable in a workflow automator app. However,
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requester is stored there in an onboarding field (custom field: e-mail). Is
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if it is being processed as part of an onboarding process and otherwise the
requester (e-mail) field?

6 hours ago
rc-donalhuntApprentice
asked in IT Operations

RETRIEVING APPROVAL STATUS VIA FRESHSERVICE V2 API?

As part of some automation we are intending to implement for account
provisioning, I would like to be able to see the approvals that have been
requested and granted? In the UI I can see the requests being sent to approvers
but I don’t see a way to retrieve the approvals via the API. I believe the
approvals are being gathered through the use of Workflow Automator. Am I
missing something? Is it possible to retrieve these approvals and their status?
If not, any suggestions on the best way to track approvals so we can pull them
programmatically? Our intent is to follow the “trust but verify” philosophy. It
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7 hours ago
sruthi.203Community Manager
published in Apps and Integrations

LEVEL UP YOUR CX | EPISODE 1: HOW DATA ANALYTICS CAN ELEVATE CUSTOMER
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Exceptional CX is centered around data that is consolidated and interpreted into
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necessary to truly understand what your customers need at every stage of the
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elevate customer experience and how to #LevelUpYourCX with Freshdesk and
GoodData. GoodData’s state-of-the-art integration with Freshdesk helps
businesses get complete control of their data warehouse and level up their data
and analytics strategy. Try it out for yourself by heading onto the Freshworks
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120

12 hours ago
Drone LegendsApprentice
asked in Freshsales

CREATE "ASSIGNED TASK COMPLETION" NOTIFICATION WORKFLOW

We are tyring to create a customer workflow where: Person 1 creates a new deal
Person 1 creates a task within that new deal Person 1 assigns that task (makes
owner) to Person 2 Person 2 completes the task and marks it complete Person 1
recives a notification (email or other) that Person 2 completed the task Seems
so basic, yet we can’t fina a way to make this work.

12 hours ago
gasantaoApprentice
asked in Freshdesk

DELAY RESPONSES

Is it possible to schedule or delay the responses to the TICKETS for the start
of the next business hours? Attn Gustavo Santa

12 hours ago
VeecoApprentice
asked in Chatbots & AI

CONDITIONAL FLOW AND MORE ON BOT PRODUCTIVITY

Hello, if have been working with chatbot before but would like adapt freshchat
as well. Some workflow and productivity we need to confirm.1. Can we change the
order of messages for a revision?2. Can we have modular flow ? for example, i
create a specific flow for Visitor identification, and this flow will be used
(as subflow) for Sales and Aftersales topic. For the Conditional flow Issue I
am creating a bot where it asked visitor to choose which agent they would like
to chat with. I can't do this with button, so i need conditional flow with this
scenario: 1. The bot will ask to choose agent based on numbered list (1-16) 2.
Bot need to request input the input is not within 1-16 3. If input valid, the
bot need to reassign transfer to chat specific agent group. This can be done
with jump into specific flow (manual) or can be done through programmatic. Whats
your solution for this scenario ?

15 hours ago
Show more activity
J

je.aagApprentice
asked in Freshservice

BEST PRACTICE FOR SETTING UP ASSETS ACROSS MULTIPLE LOCATIONS

00
J

53 minutes ago
S

SmartPApprentice
asked in Freshservice

ASSET LOCATION FROM USED BY LOCATION

01
J

1 hour ago
joellanzApprentice
asked in Freshservice

ONBOARDING WORKFLOW

6 hours ago
Drone LegendsApprentice
asked in Freshsales

CREATE "ASSIGNED TASK COMPLETION" NOTIFICATION WORKFLOW

12 hours ago
gasantaoApprentice
asked in Freshdesk

DELAY RESPONSES

Is it possible to schedule or delay the responses to the TICKETS for the start
of the next business hours? Attn Gustavo Santa

12 hours ago
VeecoApprentice
asked in Chatbots & AI

CONDITIONAL FLOW AND MORE ON BOT PRODUCTIVITY

15 hours ago
nance7Apprentice
asked in Freshdesk

CATEGORIES' FONT COLOR

Is there a way to change the categories' font color so the viewer can see them
better? The font color is a very light gray and is not noticeable for viewers.

211

16 hours ago
LuigiSghinolfiApprentice
asked in Freshdesk

PROBLEM INTEGRATION FRESHDESK - > GOOGLE CONTACT

Hi, i’m a professional Gsuite user. Now i started with the new CRM FreshSales +
FreshDesk. I have a big problem for active because the system return “ Questa
app è bloccata Questa app ha cercato di accedere a informazioni sensibili nel
tuo Account Google. Per proteggere il tuo account, Google ha bloccato l'accesso.
“ Can you help me? Thx Luigi

1 day ago
JulianeBSkilled Expert
asked in Freshdesk

BUG : LIST ORDERED BY DEADLINE

I have a problem when trying to order a list of tickets by deadline. Here it
is : I use any view, ordered by creation date, last update, status or priority
and everything is fine. I want to change only the sorting option to use «
Échéance à respecter » (I guess it would be deadline in english) so that the
late ones are displayed on top. I then have a view displaying « Pas de ticket
ici » (no ticket here) and I can’t change the sorting option anymore and can
only delete the list and create it anew. Does anyone know why I have thie
behaviour ? What can I do ? It would really help my agents to manage their
priorities if I could use this sorting option (and I am afraid one of them would
try and block a common view).

22
T

1 day ago
J

JuddApprentice
asked in Freshservice

METRIC FILTER FOR ALL TICKETS A AGENT PROCESSES

I am having trouble figuring out how to create a widget “Ideally donut” that
show the percent of tickets an agent has worked on. Some of our tickets get
passed around between agents depending on their specialties but when I try to
generate a metric showing the agent it only counts the tickets that they are
currently working on or were assigned when closed.

10
J

1 day ago
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