www.maestroqa.com
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34.249.200.254
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Submitted URL: https://click.maestroqa.com/Njk4LVVQQy02MzgAAAGRcib_-jl56iBSYrY2YyCmUCrlXb-98C3GbXe64JUkIMbDT4E5G_Q0q4T7g3IbdBE2OuX1jvY=
Effective URL: https://www.maestroqa.com/?utm_medium=web_referral&utm_source=email&utm_campaign=marketing-events&mkt_tok=Njk4LVVQQy02MzgA...
Submission: On February 23 via api from US — Scanned from DE
Effective URL: https://www.maestroqa.com/?utm_medium=web_referral&utm_source=email&utm_campaign=marketing-events&mkt_tok=Njk4LVVQQy02MzgA...
Submission: On February 23 via api from US — Scanned from DE
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Products Use Cases Community Customers Resources Features Overview View all features Auto QA Supercharge your QA QA Reporting Customizable report builder Scorecard Builder Customizable QA scorecards Calibrations Calibration workflows Coaching Actionable coaching workflows Workflow Automations Automated QA workflows Screen Capture Improve agent experiences Transcriptions Accurate & reliable transcriptions Root Cause Analysis Discover In-Depth Insights Customer Experience Team Exceptional Customer Experiences Leaderboards Friendly Competition, Amplified Performance Dashboard Elevate agent performance Integrations Overview View all integrations Salesforce MaestroQA + Salesforce Zendesk MaestroQA + Zendesk Agyle Time MaestroQA + Agyle Time Seismic Learning MaestroQA + Seismic Learning Assembled MaestroQA + Assembled Five9 MaestroQA + Five9 Qualtrics MaestroQA + Qualtrics GetFeedback MaestroQA + GetFeedback Request Pricing Learn About Pricing Request Demo Get a Personalized Demo By Role MaestroQA for QA Managers MaestroQA for Team Leaders MaestroQA for Executives MaestroQA for BPO Management MaestroQA for Insurance Claims By Need MaestroQA For Customer Service Coaching How to Improve Customer Satisfaction (CSAT) Improve First Call Resolution for Your Call Center Alternatives MaestroQA vs Medallia MaestroQA vs Tethr MaestroQA vs Playvox MaestroQA vs Observe.Ai MaestroQA vs Level.Ai MaestroQA vs Klaus MaestroQA vs Virtual Observer Founder Series Evaluating AI Chat GPT vs QA Analyst Sentiment Analysis Empowerment vs. Micro-Management Non-Customer Support QA Use Cases Mastering AutoQA Scorecards Future of Quality Business Insights AutoQA Metrics Why AutoQA Level Up Strategies to Enhance Impact The Art of Conversation CX Summit - Top 6 Trends Keynote Address Summary: Insights & Predictions on QA in CX Explore CX & QA Community Insights Browse Key Takeaways from the June CX Summit CX Summit NYC 1/24 - 1/26 Customers Our Customers Customer Webinar Series Wealthsimple: Innovations in Customer Service Excellence Staples: Mastering Customer Experience Rent the Runway: From Robotic to Empathetic View All Customer Webinars Customer Stories Getaround's Journey to Agent Performance Excellence How Sendle Built a Scalable Coaching Program Ensuring Best-in-Class Experiences at Brooklinen View All Customer Stories Resources Blog eBooks Careers ROI Calculator Pricing Events Upcoming Events CX Summit NYC | 1/24 - 1/26 On-Demand Webinars Login Request Demo Product Features Overview Auto QA QA Reporting Scorecard Builder Calibrations Coaching Workflow Automations Screen Capture Transcriptions Root Cause Analysis Customer Experience Team Leaderboards Performance Dashboard Integrations Overview Salesforce Zendesk Agyle Time Seismic Learning Assembled Five9 Qualtrics GetFeedback Request Pricing Request Demo Use Cases BY Role MaestroQA for QA Managers MaestroQA for Team Leaders MaestroQA for Executives MaestroQA for BPO Management MaestroQA for Insurance Claims BY Need MaestroQA For Customer Service Coaching How to Improve Customer Satisfaction (CSAT) Improve First Call Resolution for Your Call Center Alternatives MaestroQA vs Medallia MaestroQA vs Tethr MaestroQA vs Observe.Ai MaestroQA vs Level.Ai MaestroQA vs Playvox MaestroQA vs Klaus MaestroQA vs Virtual Observer Community Founder Series Evaluating AI Chat GPT vs QA Analyst Sentiment Analysis Empowerment vs. Micro-Management Non-Customer Support QA Use Cases Mastering AutoQA Scorecards Future of Quality Business Insights AutoQA Metrics Why AutoQA Level Up Strategies to Enhance Impact The Art of Conversation CX Summit NYC | 1/24 - 1/26 Keynote Address Summary: Insights & Predictions on QA in CX Explore CX & QA Community Insights Customers Customers Our Customers Customer Webinar Series Wealthsimple: Innovations in Customer Service Excellence Staples: Mastering Customer Experience Rent the Runway: From Robotic to Empathetic View All Customer Webinars Customer Stories Getaround's Journey to Agent Performance Excellence How Sendle Built a Scalable Coaching Program Ensuring Best-in-Class Experiences at Brooklinen View All Customer Stories Resources Resources Blog eBooks Careers ROI Calculator Pricing Events Upcoming Events CX Summit NYC | 1/24 - 1/26 On-Demand Webinars Login Request Demo Fireside Chat | Quality & Risk Operational Excellence in CX TRANSFORM YOUR QUALITY TEAM FROM TACTICAL TO STRATEGIC OUR CUSTOMERS' QUALITY PROGRAMS IMPROVE AGENT PERFORMANCE, MEASURE BPOS, POWER ROOT-CAUSE ANALYSIS. Request Demo As seen on Trusted by: Art of Conversation WATCH AND LEARN See our approach to improving your QA with AI 1:45 Play Customers Applaud MaestroQA's Approach to Auto QA 1:49 Play The Maestro Advantage: Partnerships Beyond Platforms 1:01 Play MaestroQA's Evolution: Automating Quality Assurance with AI 1:53 Play Transforming Customer Experience through Data-Driven Insights 2:05 Play Maximizing Team Performance with Maestro: A Game-Changer in Quality Assurance and Coaching 1:16 Play The Maestro Experience: Collaborative Partnerships Driving Success 1 2 3 4 5 6 CUSTOMER STORY GETAROUND'S JOURNEY TO AGENT PERFORMANCE EXCELLENCE WITH MAESTROQA Read Customer Story 30% Increase in CSAT from 60 to 78% on average 120% Decrease in agent ramp time from 182 days to 90 days 300% Increase in monthly coaching sessions from an average of 1 to 4.1 per month / per agent Leaderboards ELEVATE YOUR TEAM'S PERFORMANCE WITH GAMIFIED LEADERBOARDS Foster a culture of continuous improvement and performance excellence through friendly team competition. FRIENDLY COMPETITION, AMPLIFIED ELEVATE PERFORMANCE DASHBOARDS CONFIGURABLE CUSTOMIZATION GAMIFY THE AGENT EXPERIENCE Learn More THE WORLDS BEST BRANDS MANAGE QUALITY WITH MAESTROQA Random QA CAPTURE DEEPER INSIGHTS BEYOND AI’S REACH Get an accurate, unbiased view into the customer experience and agent performance. Reduce the time it takes to surface actionable insights. UNLIMITED, FULLY CUSTOMIZABLE QA SCORECARDS AUTOMATED GRADING ASSIGNMENTS ALIGNMENT SCORES & TEAM CALIBRATION WORKFLOWS Learn More Agent Performance & Coaching INSIGHTS TO ACTION Identify, align and quantify agent performance. Utilize omnipresent coaching to identify opportunities, easily share feedback and action items. CREATE 1:1 COACHING SESSIONS WITH AGENTS SHARE QA FEEDBACK WITH AGENTS TRACK AGENT PERFORMANCE TRENDS, BENCHMARK OVERTIME Learn More Screen Capture SHADOW AGENTS IN A REMOTE-FIRST WORLD Get full visibility into how tickets are handled to give agents targeted coaching. NATIVE APPLICATION CHROME EXTENSION SCREEN CAPTURE ANALYTICS Learn More Auto QA AUTOMATED QUALITY METRICS ON 100% OF YOUR SUPPORT INTERACTIONS Customize and run precise QA metrics to surface actionable insights from all your customer interactions -- voice, chat, text, and screen capture. VOICE OF CUSTOMER INSIGHTS AUTOMATED AGENT QUALITY METRICS TARGETED ROOT CAUSE ANALYSIS Learn More Integrations ALL YOUR CUSTOMER SUPPORT DATA, UNDER ONE ROOF Integrate with your favorite customer support tech stack in a few clicks. PRE-BUILT INTEGRATIONS OPEN API PREFERRED VENDOR FOR SALESFORCE & ZENDESK Learn More CONNECT TO THE TOOLS YOU ALREADY USE View All Integrations View All Integrations GPT VS. QA ANALYST In this chat, Vasu Prathipati and Harrison Hunter, the CEO and CTO of MaestroQA, respectively, will present an experiment they conducted to compare the Auto QA capabilities of ChatGPT against those of a QA Analyst. Watch Now HOW TO EVALUATE “AI” VENDORS Learn best practices for evaluating AI vendors in CX Watch Now Available Now On-Demand Request a demo See the product in action + learn how we improve service quality Number of Agents?*<1515-5051-100101-250251-500501-10001000+Not Applicable1-50 CRM*ZendeskSalesforceKustomerTalkdeskIntercomFreshdeskHelpshiftOther * I agree to receive other communications from MaestroQA. By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy. * * * * Number of Agents*<1515-5051-100101-250251-500501-10001000+Not Applicable * * CRM*ZendeskSalesforceKustomerTalkdeskIntercomFreshdeskHelpshiftGladlyOther * By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Request demo about homeour customerssitemapcareers product featuresintegrationsscreen capturepricingcase studiesMaestroQA for QA ManagersMaestroQA for Team LeadersMaestroQA for Executives terms and privacy terms of serviceterms of UseCookie Policyprivacy policyprivacy shieldSECURITYacceptable useCA Privacy notice connect zendesk appg2trustpilotreport issue RESOURCES blogUltimate Guide to CX QA ScorecardsROI CalculatorResource CenterMaestroQA for Customer Service CoachingMaestroqA for First Call Resolution Contact us request demoteam@maestroqa.com © 2023 MaestroQA, All Rights Reserved Get Your Copy [eBook] Tips for Customer Service BPO Partnership Success TRANSFORM YOUR QUALITY TEAM FROM TACTICAL TO STRATEGIC OUR CUSTOMERS' QUALITY PROGRAMS IMPROVE AGENT PERFORMANCE, MEASURE BPOS, POWER ROOT-CAUSE ANALYSIS. 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