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 * Product
   Digital Care
   
   One platform for all your CX & support needs.
   
   Omnichannel Support
   
   Bring all your customer communications to one place.
   
   Online Review Management
   
   Monitor & respond to Location, App & eCommerce reviews.
   
   Email Management
   
   Manage your emails the moden way with AI.
   
   Social Media Suite
   
   Experience social superpower with the all-in-one social suite
   
   AI Chatbots
   
   Automate support with AI bots across channels.
   
   Live Video Chat
   
   Deliver moden CX and great support with 1 on 1 interactions.
   
   Live Chat
   
   Enable customers to connect in real time on their favorite channels.
 * By Need
   One-Inbox
   
   Enable agents to monitor & respond to cross-channel communications.
   
   Reputation Management
   
   View reviews across all aggregator sites and understand customer sentiment.
   
   Support Automation
   
   Set support on auto-pilot mode across channels with intelligent bots.
   
   Video Enabled Support
   
   Give more connected support experiences to customers with live video calling.
   
   Social Media Listening
   
   Listen to customer conversations, gain a deeper understanding and make
   data-driven decisions.
   
   Social Media Publishing
   
   Streamline your content strategy, boost engagement, and maximize your online
   presence.
 * Channels
   WhatsApp
   
   Engage customers and increase sales on WhatsApp.
   
   Instagram
   
   Track photo posts, sponsored posts, stories, reels, IGTV comments, mentions &
   more.
   
   Google My Business
   
   Manage multiple location Google Business Messages from one inbox in
   real-time.
   
   Twitter
   
   Respond and listen to conversations on Twitter with Simplify360.
   
   Facebook
   
   Monitor Facebook groups & pages, post comments, mentions, conversation
   history and more.
   
   View All Channels >
 * By Industry
   BFSI
   
   Empowering BFSI to deliver amazing CX.
   
   Telecommunication
   
   Deliver nextgen CX.
   
   Retail & eCommerce
   
   Make every shopping experience a great CX story.
   
   Entertainment
   
   Stay in the limelight with superior CX.
   
   Others
   
   Know how Simplify360's CX & support platform
   can help you deliver amazing CX.
 * Pricing
 * Company
   About Us
   
   Simplify360 - The Who & Why Question?
   
   Culture & People
   
   Meet #SimpliFam - the team that enables you deliver amazing CX.
   
   CX Powerup Game
   
   India's First CX Game
   
   Careers
   
   Want to be a part of SImplify360 journey? It starts here!
   
   Customers
   
   How We Delivered Amazing CX For 5000+ Brands
   
   Blogs
   
   Knowledge Hub For CX Enthusiasts
   

Request Demo Login


WELCOME TO NEXTGEN
SOCIAL INSIGHTS !

Create “WoW” experiences for your customers & agents.
We help

 * Agents collaborate and provide quicker resolutions with
   one inbox for all customer queries.
 * Automate repetitive tasks and route tickets to the right teams
   to increase agent productivity.
 * You understand your customers better with game-changing
   insights and deliver customer delight.

Watch Video Book Demo




5000+ GLOBAL USERS TRUST AND LOVE USING SIMPLIFY360


‹›




EXPLORE SIMPLIFY360’S END-TO-END SUPPORT, ENGAGEMENT & GROWTH SOLUTIONS.




GREAT SUPPORT STARTS BY BEING AVAILABLE.

Connect and engage with customers on channels they prefer in real-time.

 * Integrate all your customer support channels in one place. Never miss a
   customer conversation anymore.
 * Allow customers to get in touch with your business from channels they prefer.
   Facebook, Instagram, WhatsApp, Email and more.
 * Save customers from repeating themselves again. Personalize interactions with
   ready-to-access chat history across channels.

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BETTER FEATURES & TOOLS TO MAKE SUPPORT A DELIGHT FOR AGENTS.

Modern customer support platform to empower agents and make customer support a
delight for them.

 * Allow agents to collaborate, monitor and respond to customer queries across
   platforms from one place. No more switching tabs.
 * Automatically route support tickets to the right teams. Accelerate customer
   service metrics and relevant support on the go.
 * Enable agents to deliver rich, meaningful interactions with access to
   customer conversation history across channels.

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INCREASE AGENT PRODUCTIVITY BY 50% WITH AI CHATBOTS.

Use conversational AI chatbots to automate most of your repetitive tasks. Set
customer support on auto-pilot mode.

 * Make customers happy with instant responses & human-like interactions using
   self-learning, emotionally intelligent chatbots.
 * Reduce up to 30% customer support costs by promoting a self-service approach.
 * Intelligent AI system auto-deflects high-priority and complex tickets to
   human agents. All queries get the best, relevant support.

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ALL-IN-ONE SOCIAL SUITE FOR PUBLISHING, LISTENING & MORE.

Leverage social superpower with the all-in-one social suite. Grow your business
using automated publishing and collect meaningful insights by listening to what
customers want.

 * Align your business with customers' needs by listening to conversations on
   popular social platforms and forums.
 * Execute your social calendar on autopilot - collaborate, schedule and publish
   posts automatically with SimplySocial.
 * View game-changing social metrics in the analytics dashboard - mentions,
   brand influencers, post performance, brand influencers, etc.

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END TO END REVIEW MANAGEMENT IN ONE PLACE.

Modern customer support platform to empower agents and make customer support a
delight for them.

 * Build trust and improve sales figures by responding to online reviews on
   Facebook, Google, Yelp, eCommerce platforms, etc.
 * Improve search rankings and online visibility by responding to location-based
   reviews.
 * Increase app downloads and usage by monitoring and responding to app reviews
   on Playstore and App Store.

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WHY CHOOSE SIMPLIFY360 FOR YOUR BUSINESS?


DEDICATED CX SUPERHERO

Tell us your challenges. And one of our CX experts will tell you how it can
sorted. And yes, they’ll stick with you along your CX journey.


SECURITY ABOVE EVERYTHING

We follow the best practices to make sure your data is safe and secure all the
time, around the year.


LIGHT ON YOUR
POCKET

Simplify360 is light and reasonable. Own the best enterprise-grade customer
support suite by paying only for what you use.


ECOSYSTEM OF
TOOLS

An all-in-one-place approach. Everything you need to deliver great customer
support. Use once, use forever.


INTEGRATE WITH YOUR FAVORITE TOOLS ON THE GO. ACCOMPLISH MORE BY DOING LESS.

Google Analytics

Salesforce

Zapier

Slack

Google sheets

HubSpot

View Marketplace >


ALL YOUR COMMUNICATION CHANNELS IN ONE PLACE.
DELIVER BEYOND EXPECTATIONS.

View All Channels
‹›



GENERATIVE AI IS HERE TO STAY!

Watch Rohit Gupta, the CEO of Simplify360, talk about leveraging Generative AI
to responsibly transform your business and deliver amazing CX.

Watch Video

PRODUCT

 * Digital Care
 * Omnichannel Support
 * AI Chatbots
 * Social Media Suite
 * Email Management
 * Reputation Management
 * Live Video Chat
 * WhatsApp Management
 * Google My Business

ABOUT

 * About Simplify360
 * Simplify360 Careers
 * Culture & People

RESOURCES & SUPPORT

 * Blogs
 * Customers
 * Contact Us
 * Request Demo

FROM OUR CX EXPERTS

 * How to Create a Successful Holiday Customer Service Strategy
 * 25 Best Customer Satisfaction Survey Question and Examples
 * 100 Foolproof Review Response Templates for You to Use
 * Omnichannel vs Multichannel Debate - Which One to Choose?
 * 9 Common Chatbot Mistakes That Are Making You Lose Customers
 * 10 Best WhatsApp Chatbot Tools for 2023

CONTACT US

 * USA Address:
   9451 East Vía de Ventura Scottsdale, AZ 85258
 * +1 (800) 799-0600 (USA)
 * India Address -
   91springboard, 7th floor, Trifecta Adatto, 21, ITPL Main Rd, Garudachar
   Palya, Mahadevapura, Bengaluru, Karnataka 560048
 * +91   7019238162 (India)
 * contact@simplify360.com

© 2024 Simplify360 Inc. All rights reserved. - Privacy Policy - Terms of
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